Professional Documents
Culture Documents
1200 active customers (45 'Tier 1 auto suppliers' and 1155 small engineering
shops)
2.
3.
1 National Distribution Centre (NDC) supplying customers directly in NSW, Vic, Tas.
and SA.
4.
5.
Order Profiles:
5.1. 'Tier 1 auto suppliers' place on average 25 orders per day, each order
averaging 100 order lines = 2500 lines per day. Peak ordering involves 1 EDI
('Electronic Data Interchange') order and 1 emergency order per customer.
EDI orders received via the Telstra EDI Value Added Network by 6am on the
day of picking. Emergency orders are sent via email to arrive by 1 pm, for
same-day dispatch, and manually keyed by WWL Customer Service staff.
5.2. 'Engineering shops' place on average 3 orders per day, each order between 2
and 40 order lines. The average order lines per day is 4500, with a peak of
10,000 experienced last month, causing a significant service level drop at the
new NDC.