Professional Documents
Culture Documents
Date of Birth:
Nationality:
Telephone No.:
Mobile No.:
Email Address:
Military Status:
15/10/1982
Egyptian.
+ (20) 2 2602 4001
+ (20) 1061115110
alymalak@gmail.com
Exempted.
Summary
Project Manager/business Analyst specialized in software development with 3+ years experience in analysis
through deployment of software applications.
I have a Project management background with a focus on being agile to support organizational changes.
Seeking a challenging opportunity to utilize & enhance my experience in business analysis & project management.
Well suited to positions and functions that need project management and communication skills as well as technical
participation if required.
Academic
BSc. Computer Science.
October 6 University (2006)
Grade: Very Good.
Graduation project
O6U GNU/Linux Operating System [Grade: A]
A Linux based operating system stored on a bootable CD or DVD that can be run directly
from the CD or DVD drive, without installing into permanent memory, such as a hard drive
(A LIVE CD).
Work Experience
AppDev Solutions
Sr. Business Analyst
February 2015 -
Benchmark
Project/Product Manager
June 2010 - September 2014
Vodafone Egypt
Systems Analyst
September 2008 - January 2010
Creating and executing project work plans and revising as appropriate to meet changing needs &
requirements.
Identifying resources needed and assigning individual responsibilities.
Managing day-to-day operational aspects of a project and scope.
Reviewing deliverables prepared by team before passing to client (Internal).
Preparing for engagement reviews and quality assurance procedures.
Ensuring project documents are complete, current, and stored appropriately.
Evaluate projects for implementation.
Recommend and manage venders.
Define new business processes
Projects:
To monitor systems, customer networks and products, and deal with alerts and events as appropriate.
Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility
programs.
To provide a professional technical point of contact for the customer.
Provide updates as needed to the customer in order to meet performance objectives.
To ensure cases are allocated to the most appropriate next step as part of the case flow process.
To perform technical escalations in line with company procedure.
Managed the accounts of very large businesses like: British American Tobacco (BAT), Zurich Financial Services
(ZFS), Thistle Hotels, Alfa Laval, Price Waterhouse Cooper (PWC) and UPS besides working as a dedicated
engineer for major accounts like GlaxoSmithKline (GSK) and Chevron Texaco.
Achievments:
Participated in a process improvement project held by Orange to adopt Lean Sigma process where I have
performed the following:
CompuME - TrainME
Training Instructor/Marketing Executive
July 2004 May 2007
Linux.
Java programming.
Specialties
Analysis: Technical analysis Estimation - Assumptions/Constrains in Vignette proposals - Gather and analyze
customer requirements - create Requirement Analysis Document.
Project Management & planning: Develop project plans, estimates & project schedules.
Customer relations & Training: Develop system users training materials and conduct demos and training sessions
to customer.
Language Skills
Arabic
English
Thank you!