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Aly Mohamed Malak

Systems Analyst / Project Manager

Date of Birth:
Nationality:
Telephone No.:
Mobile No.:
Email Address:
Military Status:

15/10/1982
Egyptian.
+ (20) 2 2602 4001
+ (20) 1061115110
alymalak@gmail.com
Exempted.

Summary
Project Manager/business Analyst specialized in software development with 3+ years experience in analysis
through deployment of software applications.
I have a Project management background with a focus on being agile to support organizational changes.
Seeking a challenging opportunity to utilize & enhance my experience in business analysis & project management.
Well suited to positions and functions that need project management and communication skills as well as technical
participation if required.

Academic
BSc. Computer Science.
October 6 University (2006)
Grade: Very Good.

Graduation project
O6U GNU/Linux Operating System [Grade: A]
A Linux based operating system stored on a bootable CD or DVD that can be run directly
from the CD or DVD drive, without installing into permanent memory, such as a hard drive
(A LIVE CD).

MSc. Computer Science.


American University in Cairo

Work Experience

AppDev Solutions
Sr. Business Analyst
February 2015 -

Interact extensively with external or internal client


Understand and collect information on existing or proposed systems
Identify options for potential solutions and assess them with the client for business suitability
Translate client requirements into highly specified system briefs
Analyze the information to develop system functions and modules
Develop software requirements specifications document which should encompass detailed
definition of the requirements, the system functions/ modules and the use cases
Present the requirements to the client in order to obtain sign off on the written documentation
Work closely with the development and usability team to make sure the client requirements are
clearly understood and met

Benchmark
Project/Product Manager
June 2010 - September 2014

Leading applications development efforts using Agile or Scrum Methodology.


Interacting with the clients and understanding their requirements.
Gathering and prioritizing products and customers requirements.
Responsible for both products planning and products marketing.
Define the products strategy and roadmap.
Managing the entire product life cycle from strategic planning to tactical activities.
Deliver MRDs and PRDs with prioritized features and corresponding justification.
Working closely with Development, sales, marketing and support teams to ensure revenue and
customer satisfaction goals are met.
Conducting training sessions for the team members and explaining them the agile methodology.
Perform product demos to customers.
Deliver a monthly revenue forecast.

Vodafone Egypt
Systems Analyst
September 2008 - January 2010

Managing various web related projects. (End-to-end projects management.)


Analyzing business and systems requirements and document them.
Evaluating projects for implementation including developing RFPs and business cases
Research new technologies and evaluate their business value and application as per business needs.

Creating and executing project work plans and revising as appropriate to meet changing needs &
requirements.
Identifying resources needed and assigning individual responsibilities.
Managing day-to-day operational aspects of a project and scope.
Reviewing deliverables prepared by team before passing to client (Internal).
Preparing for engagement reviews and quality assurance procedures.
Ensuring project documents are complete, current, and stored appropriately.
Evaluate projects for implementation.
Recommend and manage venders.
Define new business processes

Projects:

Extranet: A system for third parties distribution channels & services.


Corporate website supporting global online Migration program
Loyalty Program
M-PESA

Orange Business Services


Incident Management Specialist
May 2007 - August 2008.

To monitor systems, customer networks and products, and deal with alerts and events as appropriate.
Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility
programs.
To provide a professional technical point of contact for the customer.
Provide updates as needed to the customer in order to meet performance objectives.
To ensure cases are allocated to the most appropriate next step as part of the case flow process.
To perform technical escalations in line with company procedure.
Managed the accounts of very large businesses like: British American Tobacco (BAT), Zurich Financial Services
(ZFS), Thistle Hotels, Alfa Laval, Price Waterhouse Cooper (PWC) and UPS besides working as a dedicated
engineer for major accounts like GlaxoSmithKline (GSK) and Chevron Texaco.

Achievments:
Participated in a process improvement project held by Orange to adopt Lean Sigma process where I have
performed the following:

Set up competency matrix


Set up of a standard trouble shooting flow chart for all services In GCSC "Global Customer Support Center"
Set up of standardized templates for GCSC usage
Daily report to team members showing where we stand from Achieving team KPIs vs. Targets.

CompuME - TrainME
Training Instructor/Marketing Executive
July 2004 May 2007

Administering Courses schedules & follow up customers.


Designing applications for training Activities.
Marketing training activities.
Finalized training deals with some major companies and organizations (Mobinil, EMEC & Phoenix Egypt).

Managed to increase the training revenue by 300% in an 8 months period.

Delivered the following courses:

Linux.
Java programming.

Specialties
Analysis: Technical analysis Estimation - Assumptions/Constrains in Vignette proposals - Gather and analyze
customer requirements - create Requirement Analysis Document.
Project Management & planning: Develop project plans, estimates & project schedules.
Customer relations & Training: Develop system users training materials and conduct demos and training sessions
to customer.

Language Skills
Arabic
English

Thank you!