LahoreUniversityofManagementSciences

MGMT343EGOVERNMENT
FallSemester2015
Instructor
RoomNo.
OfficeHours
Email
Telephone
Secretary/TA
TAOfficeHours
CourseURL(ifany)

ShafayShamail
OSPR,DeansWing,AcademicBlock
9113A,CSDepartment,SBASSEBuilding
TBA
sshamail@lums.edu.pk
8187
MuhammadFaisal/TBA
TBA
lms.lums.edu.pk

COURSEBASICS
CreditHours
ClassRoom
ClassTimings
Lecture(s)
Recitation/Lab(perweek)
Tutorial(perweek)

3
TBA
TBA
NbrofLec(s)PerWeek
NbrofLec(s)PerWeek
NbrofLec(s)PerWeek

2
None
None

Duration
Duration
Duration

75Minutes

COURSEDISTRIBUTION
Core
Elective
OpenforStudentCategory
CloseforStudentCategory

NA
Elective
Sophomorestanding
Freshmen

COURSEDESCRIPTION

FocusoftheCourse
o Thiscourseaimstodevelopunderstandingofegovernmentlandscape.
TopicalCoverage
o GovernanceandGovernment
Introducethestudentstothedifferencebetweengovernanceandgovernment.
Introducethestudentstopublicsectormanagementandgovernance
Introducethestudentstodifferentlayersofgovernmentinthehorizontalaswellasverticallevels;fromlocal
governmenttodistricttoprovincialtofederal.
o EGovernanceandEGovernmentStrategy
Introducethestudentstothedifferencebetweenegovernanceandegovernment.
Enablethestudentstounderstandegovernmentstrategy.
Enablethestudentstounderstandthesocioeconomicsideofegovernment.
o EGovernmentArchitecturesandFrameworks
Enablethestudentstogainreasonablebreadthknowledgeofegovernmentarchitecturesandframeworks.
o TechnologyInfrastructure
Introduce the students to different applications, tools and technologies that support egovernment
implementation.
Introducethestudentstotheinfrastructureneededtoimplementegovernment.
o Laws
Introducethestudentstodifferentlawsandregulationsthatwillguidepolicies,procedures,data,security,

LahoreUniversityofManagementSciences
o
o
o

privacy,applications,infrastructure,etc.
OpenGovernment
Enablethestudentstoidentifydifferentcomponentsofopengovernment.
FutureTrends
Enablethestudentstounderstandfuturetrendsinegovernment.
EGovernmentResearch
Enablethestudentstoidentifyissuesinegovernmentimplementationandhowtoseeksolutions.
Enablestudentstoidentifypotentialresearchanddevelopmentproblemsandworktowardstheirsolutions.
Everystudentisexpectedtosubmitatleastoneresearcharticleasanoutcomeofthiscourse.

COURSEPREREQUISITE(S)

SophomoreStanding

COURSELEARNINGOBJECTIVES(CLO)

Thelearningobjectivesofthiscourseare to:
1. Developunderstandingof:
a. Publicmanagement,governance,government,egovernance,andegovernment.
b. Horizontalandverticalgovernmentstructures.
c. Howegovernmentstrategydrivestheegovernmentinitiatives.
d. Criticalissuesofegovernmentimplementation.
e. Differentcomponentsofegovernmentframeworksandarchitecturestheirinterrelationships.
f. The infrastructure needed to implement egovernment, such as tools, technologies, systems,
applications,etc.
g. Evolutionofegovernmentanditsfuture.
2. Preparestudentstoapplytheknowledgegainedin:
a. Identifyingcriticalissuesofegovernmentimplementationandproposetheirpossiblesolutions.
b. Draftingareasonablygoodarticleinoneoftherelatedsubareasofegovernment.

LEARNINGOUTCOMES

Uponcompletionofthecourse,studentswillbeableto:
1. Demonstrateunderstandingof:
a. Publicmanagement,governance,government,egovernance,andegovernment.
b. Horizontalandverticalgovernmentstructures.
c. Howegovernmentstrategydrivestheegovernmentinitiatives.
d. Criticalissuesofegovernmentimplementation.
e. Different components of egovernment frameworks and architectures and their inter
relationships.
f. The infrastructure needed to implement egovernment, such as tools, technologies, systems,
applications,etc.
g. Evolutionofegovernmentanditsfuture.
2. Applyknowledgeinpracticeby:
a. Identifyingcriticalissuesofegovernmentimplementationandproposetheirpossiblesolutions.
b. Draftingareasonablygoodarticleinoneoftherelatedsubareasofegovernment.

LahoreUniversityofManagementSciences
UNDERGRADUATEPROGRAMLEARNINGGOALS&OBJECTIVES

GeneralLearningGoals&Objectives
Goal1EffectiveWrittenandOralCommunication
Objective:Studentswilldemonstrateeffectivewritingandoralcommunicationskills
Goal2EthicalUnderstandingandReasoning
Objective: Students will demonstrate that they are able to identify and address ethical issues in an
organizationalcontext.
Goal3AnalyticalThinkingandProblemSolvingSkills
Objective: Students will demonstrate that they are able to identify key problems and generate viable
solutions.
Goal4ApplicationofInformationTechnology
Objective: Students will demonstrate that they are able to use current technologies in business and
managementcontext.
Goal5TeamworkinDiverseandMulticulturalEnvironments
Objective:Studentswilldemonstratethattheyareabletoworkeffectivelyindiverseenvironments.
Goal6UnderstandingOrganizationalEcosystems
Objective: Students will demonstrate that they have an understanding of Economic, Political, Regulatory,
Legal,Technological,andSocialenvironmentoforganizations.

MajorSpecificLearningGoals&Objectives
Goal7(a)DisciplineSpecificKnowledgeandUnderstanding
Objective:Studentswilldemonstrateknowledgeofkeybusinessdisciplinesandhowtheyinteractincluding
applicationtorealworldsituations(Includingsubjectknowledge).
Goal7(b)Understandingthesciencebehindthedecisionmakingprocess(forMGSMajors)
Objective: Students will demonstrate ability to analyze a business problem, design and apply appropriate
decisionsupport tools, interpret results and make meaningful recommendations to support the decision
maker

Indicatebelowhowthecourselearningobjectivesspecificallyrelatetoanyprogramlearninggoalsandobjectives.

PROGRAMLEARNINGGOALSAND
OBJECTIVES
Goal1EffectiveWrittenandOral
Communication
Goal2EthicalUnderstandingand
Reasoning
Goal3AnalyticalThinkingandProblem
SolvingSkills
Goal4ApplicationofInformation
Technology
Goal5TeamworkinDiverseand
MulticulturalEnvironments
Goal6UnderstandingOrganizational
Ecosystems
Goal7(a)DisciplineSpecificKnowledge
andUnderstanding
Goal7(b)Understandingthescience
behindthedecisionmakingprocess

COURSELEARNINGOBJECTIVES

COURSEASSESSMENTITEM

CLO#2b

Project,CP,Quizzes,Assignments,Exam

CLO#1f

Project,CP,Quizzes,Assignments,Exam

CLO#2a

Project,CP,Quizzes,Assignments,Exam

CLO#1d

Project,CP,Quizzes,Assignments,Exam

CLO#2a

Project,CP,Quizzes,Assignments,Exam

CLO#2a

Project,CP,Quizzes,Assignments,Exam

CLO#1a,1b,1c,1d,1e

Project,CP,Quizzes,Assignments,Exam

CLO#1a,1b,1c,1d,1e

Project,CP,Quizzes,Assignments,Exam

LahoreUniversityofManagementSciences
GRADINGBREAKUPANDPOLICY
Assignment(s):

HomeWork:

Quiz(s):

ClassParticipationandAttendance:
Project/Paper/Article/Case:

MidtermExamination:

FinalExamination:

15%
25%
25%
35%

CLASSPROJECT(TeamSize=2,Mayvarydependingupontheclasssize)
Classprojectwillconsistof:
Problem/TopicIdentificationandProjectProposal
BackgroundandLiteratureSurvey:
FirstPresentation
FirstDraft
SecondDraft
FinalReport/Paper
FinalPresentation

EXAMINATIONDETAIL
Midterm
Exam

FinalExam

Combine/Separate:
Duration:
PreferredDate:
ExamSpecifications:

Combine/Separate:
Duration:
ExamSpecifications:

Yes
NA
75Minutes(Inclass)
Week9
Coursecoveredtillmidterm
Yes
NA
3hours
CompleteCourse

COURSEOVERVIEW
RECOMMENDED
READINGS

SESSION
OBJECTIVE(S)

SeeIndividual
Lectures

CLO1a
CLO1b
CLO1c

SeeIndividual
Lectures

CLO1d
CLO1e

Toolsandtechnologies
Egovernmentcloud
Invitedtalk

SeeIndividual
Lectures

CLO1f

Publicpoliciesandlawsrelatedtoegovernment
InvitedTalk

SeeIndividual
Lectures

CLO1d

MODULE

Introduction

EGovernment

Architecturesand

Frameworks

Tools,

Technologies,

Infrastructure
4

Laws

TOPICS
Introductiontocourseandcoursepolicies
Publicsectormanagement,governance,government
Egovernanceversusegovernment
Egovernmentstrategy
InvitedTalk
Horizontalversusverticalgovernment
Egovernmentarchitecture
Zachmanframework
InvitedTalk

LahoreUniversityofManagementSciences
Transparency,efficiency,innovation
Intelligentandinnovativeuseoflargevolumesofpublicly
availablebigdata
5
Usingopenservices
OpenGovernment
Proactiveandpersonalizedcitizencentricpublicservice
applications
InvitedTalk
EgovernmentandSocialComputing
6
Currentand
Futureegovernment
EmergingTrends InvitedTalk
inEGovernment

SeeIndividual
Lectures

CLO1d
CLO1g

SeeIndividual
Lectures

CLO1G

COURSEOVERVIEW
NOTE:THEINVITEDSPEAKER,ANDDAYANDTIMEOFINIVTEDTALKMAYCHANGEDEPENDINGUPONTHEAVAILABILITYOFTHEINVITEDSPEAKER.

WEEK

MODULE

1
Introductio
n

LECTURE

1.

2.

TOPICS

Introductionto
courseand
coursepolicies

Publicsector
management,
governance,
government

RECOMMENDED
READINGS

REFERENCEREADING

SESSION
OBJECTIVE(S)

CourseOutline

Section2:Determinants
ofeGovernmentMaturity
intheTransition
EconomiesofCentraland
EasternEurope
PrincelyIfinedoand
MohiniSingh
ElectronicJournalofe
Government

WhatiseGovernment?
http://www.egov4dev.or
g/success/definitions.sht
ml

ExecutiveSummary,UN
EGovernmentSurvey
2014

CLO1

WorldBankPublicSector
ManagementApproach
for20112020[PDF
847K],pages150

Chapter2:PublicSector
Governance:
Strengthening
Performancethrough
GoodGovernance
AustralianNationalAudit
Office

GoodGovernanceinthe
PublicSector
ConsultationDraftforan
InternationalFramework
IFACConsultationDraft
June2013

ExploringemergingICT
enabledgovernance
modelsinEuropeancities
EXPGOVProject
http://is.jrc.ec.europa.eu
/pages/EAP/documents/E
XPGOVD3LiteratureRevie
wDraftV1.028022010.pdf

Definitionofbasic
conceptsand
terminologiesin
governanceandpublic
administration

http://unpan1.un.org/intr

CLO1a

LahoreUniversityofManagementSciences

3.

4.

5.

6.

2
E
Governmen
t
Architectur
esand

7.

8.

adoc/groups/public/docu
ments/un/unpan022332.
pdf
http://www.ctg.albany.ed
u/publications/reports/fu
ture_of_egov?chapter=2

Definingegovernment:a
citizencentriccriteria
based
Approach
http://unpan1.un.org/intr
adoc/groups/public/docu
ments/UNPAN/UNPAN02
5373.pdf

Egovernance
versuse
government

FromeGovernmenttoe
Governance?Towardsa
modelofeGovernance
MatthiasFingerand
GallePcoud

EgovernmentandE
governanceSwedish
CaseStudieswithFocus
ontheLocalLevel,Irne
Bernhard

Egovernment
strategy

Guidelinesforthe
formulationofe
GovernmentStrategies
CommonMarketfor
EasternandSouthern
Africa(COMESA)
http://egov.comesa.int/in
dex.php/egovernment
toolkit/30guidelinesfor
theformulationofe
governmentstrategies

CLO1c

UnitedNationsE
GovernmentSurvey2014

CLO1a
CLO1d

TPILUMS

TPI,LUMS

CLO1c
CLO1d

UNE
Government
SurveyReport
2014
EGovernment
Projects

InvitedTalk

Enterprise
Architectures

AComparisonoftheTop
FourEnterprise
Architecture
Methodologies

https://msdn.microsoft.c

PunjabEGovernment
GatewayProject

projectid102evalreprt
punjabegateway
projectegovernment
initiative

projectid243eval
reportonpunjabe
gatewayegovernment
initiative
ZACHMAN
https://www.zachman.co
m/

https://www.zachman.co
m/aboutthezachman

CLO1a

CLO1d
CLO2a

CLO1e

LahoreUniversityofManagementSciences
Framework
s

om/en
us/library/bb466232.aspx

9.

Egovernment
Architectures

EGovArchitecturesFor
EGovernment
Development
KashifFarooq,Shafay
Shamail,Mian
MuhammadAwis
Book:DevelopingE
GovernmentProjects:
Frameworksand
Methodologies
EGovernmentStandards,
GovernmentofPakistan
http://www.e
government.gov.pk/gop/i
ndex.php?q=aHR0cDovLz
E5Mi4xNjguNzAuMTM2L
2VnZHdlYi91c2VyZmlsZX
MxL2ZpbGUvRS1Hb3Zlcm
5tZW50JTIwU3RhbmRhc
mRzLnBkZg%3D%3D

framework

WhatistheZachman
Framework?
http://www.icmgworld.c
om/corp/events/zachma
n/sa_workshop/about_fr
amework.asp

TOGAF
https://www.opengroup.
org/togaf/

http://www.opengroup.o
rg/subjectareas/enterpris
e/togaf

http://pubs.opengroup.or
g/architecture/togaf9
doc/arch/

DevolutioninaVirtual
Enterprise
KashifFarooq,Shafay
Shamail,Mian
MuhammadAwais2008

CLO1e

CLO1c
CLO1e

CLO1c
CLO1e

10.

EGovernment
Standards,
Governmentof
Pakistan

US,Australia,Singapore,
etc.

ReferenceMaterial

LRMISProject

EGovernmentandNew
Technologies:Towards

11.

EGovernment
Strategiesand
Frameworksof
Different
Countries

12.

InvitedTalk

13.

3
Tools,

14.

Project
Presentations
Toolsand
Technologies

CLO1d
CLO2a
CLO2a
CLO2b
CLO1f

LahoreUniversityofManagementSciences
Technologi
es,
Infrastructu
re

15.

CloudofPublic
Services

bettercitizen
engagementfor
development
ReportoftheExpert
GroupMeeting
1314May2010Geneva,
SwitzerlandDepartment
ofEconomicandSocial
Affairs,DivisionforPublic
Administrationand
Development
Management
Studyoncloudand
serviceoriented
architecturesfore
government
DeloitteReport

http://ec.europa.eu/digit
alagenda/sites/digital
agenda/files/smart2010
0074summaryreport_0.p
df

https://ec.europa.eu/digi
talagenda/sites/digital
agenda/files/smart2010
0074finalreport.pdf

FederalCloudComputing
StrategyHomeland
Security

https://www.dhs.gov/site
s/default/files/publicatio
ns/digital
strategy/federalcloud
computingstrategy.pdf

IBMHELPSLOCAL
GOVERNMENTSPROVIDE
SERVICESMORE
EFFICIENTLYAND
TRANSPARENTLY

https://www.mml.org/pd
f/newsroom/cloudpress
releasemml.pdf

http://www.ibm.com/mai
nframe50/enginesofprogr
ess/

AFrameworkforanE
governmentBasedon
ServiceOriented
ArchitectureforJordan
Saleh,Obeidatand
Khamayseh

ASecuredService
OrientedArchitecturefor
EgovernmentinTunisia
SellamiandJmaiel

DevelopingAService
OrientedEGovernment
ArchitectureTowards
AchievingEGovernment
Interoperability
AlKhanjari,AlHosniand
Kraiem

ServiceOriented
ArchitectureforE
Governance
Behara,VarreandRao

TheItalianeGovernment
ServiceOriented
Architecture.Strategic
VisionandTechnical
Solutions
Baldoni,Fuligni,Mecella
andTortorelli

CLO1f

LahoreUniversityofManagementSciences
http://www.zdnet.com/a
rticle/ibmlaunches
cloudservicesfor
federalmunicipal
governments/

16.

17.

18.

10

4
Laws

19.

EGovernment
Services

EGovernment
CloudInvited
talk
MIDTERM

Publicpolicies
andlawsrelated
toegovernment

Differentwebservices
Nationaland
International

http://www.pakistan.gov.
pk/

http://www.e
government.gov.pk/gop/i
ndex.php?q=aHR0cDovLz
E5Mi4xNjguNzAuMTM2L
2VnZHdlYi8%3D&hl=2ed

http://www.punjab.gov.p
k/

http://www.pitb.gov.pk/

http://sindh.gov.pk/

http://sindh.gov.pk/dpt/I
T/index.htm

http://www.kpitb.gov.pk/

http://www.khyberpakht
unkhwa.gov.pk/

http://www.gov.hk/en/a
bout/govdirectory/mobil
eapps.htm

CLO1f

CLO1d
CLO2a

http://en.wikipedia.org/
wiki/E
Government_Act_of_200
CYBERLAWSINPAKISTAN
2
Justice(R)Khalilur

RehmanKhan
THEEGOVERNMENT
SupremeCourtof
ACT:PROMOTINGE
Pakistan
QUALITYOR
http://www.supremecour
EXAGGERATINGTHE
t.gov.pk/ijc/articles/10/1.
DIGITALDIVIDE?
pdf
http://scholarship.law.du

ke.edu/cgi/viewcontent.c
gi?article=1078&context=
dltr

CLO1d
CLO1f

LahoreUniversityofManagementSciences

11

5
Open
Governmen
t

20.

InvitedTalk

21.

Open
Government
Transparency,
efficiency,
innovation

OECDOpen
Government:beyond
staticmeasures
http://www.oecd.org/gov
/46560184.pdf

http://www.yesser.gov.sa
/en/MechanismsandRegu
lations/Regulations/Pages
/etransactions_law.aspx

http://www.paclii.org/jou
rnals/fJSPL/vol10/1.shtml

InformationTechnology
LawandEgovernment
Bangladesh
AsSaber,Srivastavaand
Hossain

Bulgaria
http://www.netlaw.bg/l_
en/?s=19&i=3

http://www.lawteacher.n
et/freelaw
essays/englishlegal
system/electronic
government.php

http://www.opengovstan
dards.org/
http://opengovernmentd
ata.org/
http://www.opengovguid
e.com/
http://opengovdata.org/
http://opengovernmentin
itiative.org/
https://opengovdata.io/
https://www.opengovaw
ards.org/
http://opendatatoolkit.w
orldbank.org/en/
http://data.worldjusticep
roject.org/opengov/
http://www.unpan.org/D
PADM/Themes/OpenGov
ernmentDataandServices
/tabid/1536/language/en
US/Default.aspx

http://www.opendatasof
t.com/?gclid=COj70u3c
sQCFczHtAodjCoAew

CLO2a

CLO1c
CLO1d

LahoreUniversityofManagementSciences

22.

Open
Government
Usingopen
services

12

23.

BigData

6
Current
and
Emerging

24.

Egovernment
andSocial
Computing

UNPublicAdministration
Program:Open
GovernmentDataand
Services
http://www.unpan.org/D
PADM/Themes/OpenGov
ernmentDataandServices
GuidelinesonOpen
/tabid/1536/language/en
GovernmentDatafor
CitizenEngagement,UN, US/Default.aspx

2013
http://ec.europa.eu/digit

http://workspace.unpan. alagenda/en/open
org/sites/Internet/Docum government
ents/Guidenlines%20on%
20OGDCE%20May17%20
http://www.opengovpart
2013.pdf
nership.org/country/tanz

ania
http://www.opengovpart
nership.org/country/mol
dova

http://www.esri.com/ind
ustries/gov20
UnisysUsingbigdata
analyticstofightfinancial
crime
http://blogs.unisys.com/e
urovoices/files/2012/06/
UnisysUsingbigdata
analyticstofight
BigDataApplicationsin
financialcrime.pdf
theGovernmentSector

ByGangHoonKim,
BigData:Challengesand
SilvanaTrimi,JiHyong
Opportunities
Chung
RobertoV.Zicari
Communicationsofthe
http://www.odbms.org/
ACM,Vol.57No.3,Pages
wp
7885
content/uploads/2013/07

/BigData.Zicari.pdf

http://www.infoworld.co
m/article/2626213/big
data/thebigpromiseof
bigdatawhatyouneed
toknowtoday.html
SocialMediaandWeb2.0 https://www.mobileiron.
com/en/solutions/industr
forRethinkingE
ysolutions/government
GovernmentMaturity

Models

CLO1c
CLO1d
CLO1e

CLO1c
CLO1f

CLO1d

LahoreUniversityofManagementSciences
TrendsinE
Governmen
t

B.JoonKim,Savannah
Robinson

https://books.google.com
.pk/books?id=ZJOWEhnK
wSYC&pg=PA252&lpg=PA
252&dq=Social+Media+a
nd+Web+2.0+for+Rethink
ing+E
government+Maturity+M
odels&source=bl&ots=Nn
BMOgEw0Y&sig=UBesG7
2k6fXdawJLPC2JGdlqPPU
&hl=en&sa=X&ei=bQ5QV
czUB4mNsgG_qoC4Cw&v
ed=0CC8Q6AEwAw#v=on
epage&q=Social%20Medi
a%20and%20Web%202.0
%20for%20Rethinking%2
0E
government%20Maturity
%20Models&f=false

http://www.gov.hk/en/a
bout/govdirectory/mobil
eapps.htm

http://www.oecd.org/gov
/publicinnovation/m
government.htm

http://www.oecdbooksho
p.org/browse.asp?pid=titl
e
detail&lang=en&ds=&ISB
=9789264118690

MostDownloaded
ArticlesofGIQ
http://www.journals.else
vier.com/government
information
quarterly/most
downloadedarticles/

OECDeGovernment
StudiesRethinkinge
GovernmentServices
UserCentredApproaches

http://www.oecdbooksho
p.org/EN/browse/title
detail/Rethinking
eGovernment
Services/?K=5KZ7XPRPLZ
24

http://www.planejament
o.gov.br/secretarias/uplo
ad/Arquivos/seges/arquiv
os/OCDE2011/OECD_Ret
hinking_Approaches.pdf

13

25.

Future
ChallengesinE
Government

FutureChallengesforE
Government
InstituteofPublic
Administration,Australia
http://unpan1.un.org/intr
adoc/groups/public/docu
ments/apcity/unpan0229
97.pdf

FutureofEGovernment:
OECDEGovernment
Studies,Agenda2020
http://www.oecd.org/gov
ernance/eleaders/433403
70.pdf

26.

InvitedTalk

14

27.

28.

Project
Presentations
Project
Presentations

CLO1d
CLO1g

CLO1d
CLO2a
CLO2a
CLO2b
CLO2a
CLO2b

LahoreUniversityofManagementSciences
TEXTBOOK(S)/SUPPLEMENTARYREADINGS

Notextbookisrequired.
Acompletereadinglistwillbeprovidedonthecoursewebsite.

REFERENCEBOOKS

ReferenceBooks:
o LoggedOn:SmartGovernmentSolutionsfromSouthAsia,ZubairK,Bhatti,JodyZallKusek,TonyVerheijen,WorldBank
Group,WashingtonDC,2015.

o CaseStudiesineGovernment,
DrFrankBannister,
http://www.academicbookshop.com/ourshop/prod_1906391CaseStudiesineGove

o EGovernmentforGoodGovernanceinDevelopingCountries:EmpiricalEvidencefromtheeFezProject,
DrissKettaniandBernardMoulin/AnthemPress,IDRC/20140501,ISBN:9781783082636/298pg.,e
ISBN:9781552505618,
http://www.idrc.ca/EN/Resources/Publications/Pages/IDRCBookDetails.aspx?PublicationID=1305

o DevelopingEGovernmentProjects:FrameworksandMethodologies,
ZaighamMahmood(UniversityofDerby,UK&NorthWestUniversity,SouthAfrica),ReleaseDate:June,2013.
Copyright2013.460pages.
http://www.igiglobal.com/book/developinggovernmentprojects/74375

o DigitalGovernmentatWork,ASocialInformaticsPerspective,
IanMcLoughlinandRobWilson,WithMikeMartin,234pages|216x138mm,9780199557721|Hardback|04July
2013,
http://ukcatalogue.oup.com/product/9780199557721.do

o FoundationsofDigitalGovernment:LeadingandManagingintheDigitalEra,
ByDanielVeit,JanHuntgeburth
http://www.springer.com/business+%26+management/business+information+systems/book/9783642385100

o UnitedNationsEGovernmentSurvey2014EGovernmentfortheFutureWeWant,DepartmentofEconomicandSocial
Affairs,UnitedNations,NewYork,2014
http://unpan3.un.org/egovkb/Portals/egovkb/Documents/un/2014Survey/EGov_Complete_Survey2014.pdf

USEFULLINKS
o

Governance
WorldBankGovernanceandPublicSectionManagement
http://web.worldbank.org/WBSITE/EXTERNAL/TOPICS/EXTPUBLICSECTORANDGOVERNANCE/0,,contentMDK:23316923
~pagePK:148956~piPK:216618~theSitePK:286305,00.html
PIDEPublicSectorInnovation
http://www.pide.org.pk/psde/pdf/Day1/M.%20Irfanullah%20Arfeen.pdf
PublicSectorCommission,GovernmentofWesternAustralia
https://www.publicsector.wa.gov.au/publicadministration/publicsectorgovernance

GoodGovernanceinthePublicSectorConsultationDraftforanInternationalFramework,IFACConsultationDraft
June2013
ExploringemergingICTenabledgovernancemodelsinEuropeancitiesEXPGOVProject
http://is.jrc.ec.europa.eu/pages/EAP/documents/EXPGOVD3LiteratureReviewDraftV1.028022010.pdf

LahoreUniversityofManagementSciences

Definitionofbasicconceptsandterminologiesingovernanceandpublicadministration
http://unpan1.un.org/intradoc/groups/public/documents/un/unpan022332.pdf

EGovernment
WhatiseGovernment?
http://www.egov4dev.org/success/definitions.shtml
GuidelinesfortheformulationofeGovernmentStrategies,CommonMarketforEasternandSouthernAfrica
(COMESA)
http://egov.comesa.int/index.php/egovernmenttoolkit/30guidelinesfortheformulationofegovernmentstrategies
UNEGovernmentSurveyReport2014
http://unpan3.un.org/egovkb/Portals/egovkb/Documents/un/2014Survey/EGov_Complete_Survey2014.pdf
http://unpan3.un.org/egovkb/enus/Reports/UNEGovernmentSurvey2014
EnterpriseArchitecturesandFrameworks
ZachmanFramework
http://www.zachman.com/
http://www.zachman.com/aboutthezachmanframework
TOGAF
https://www.opengroup.org/togaf/
http://www.opengroup.org/subjectareas/enterprise/togaf
http://pubs.opengroup.org/architecture/togaf9doc/arch/
ServiceOrientedArchitectureforEGovernment

http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.225.9904&rep=rep1&type=pdf
Pakistan
OfficialGatewaytoGovernmentofPakistan

http://www.pakistan.gov.pk/
NationalITBoard,MinistryofIT

http://www.pcb.gov.pk/gop/index.php?q=aHR0cDovLzE5Mi4xNjguNzAuMTM2L2VnZHdlYi9kZWZhdWx0LmFz
cHg%3D
EGovernmentStrategiesandFrameworksofDifferentCountries:
Bahrain
http://www.ega.gov.bh/wps/wcm/connect/1f75f0004af9c3b2b84cb978e38c6a11/eGov%2BStrategy_Brochur
e_Eng.pdf?MOD=AJPERES
http://www.ega.gov.bh/wps/wcm/connect/06e21e8048e4202a965e969f5722fc19/Strategy
English(4).pdf?MOD=AJPERES
Ethiopia
http://unctad.org/meetings/en/Presentation/CSTD_2013_WSIS_Ethiopia_EGov_Strategy.pdf
Austria
http://www.egovernment.ch/egov/00833/00834/index.html?lang=en
USA
http://www.usa.gov/Topics/Includes/Reference/egov_strategy.pdf
Denmark
http://www.digst.dk/servicemenu/english/policyandstrategy/egovstrategy
Ireland
http://egovstrategy.gov.ie/
Fiji
http://www.itc.gov.fj/images/itc%20business%20plan%202012.pdf
HongKong

LahoreUniversityofManagementSciences

http://www.gov.hk/en/residents/communication/government/governmentpolicy.htm
COMESA
http://egov.comesa.int/index.php/egovernmenttoolkit/30guidelinesfortheformulationofegovernment
strategies
http://egov.comesa.int/index.php/en/home
http://egov.comesa.int/index.php/en/egovernmenttoolkit/30guidelinesfortheformulationofe
governmentstrategies?format=pdf
http://egov.comesa.int/index.php/en/egovernmentresouces/71theegovernmenthandbookfor
developingcountries
Singapore
http://www.egov.gov.sg/egovmasterplans/egov2015/visionstrategicthrusts
http://www.scp.gov.sg/content/scp/courses_offered_applicationprocedure/courses/2015/201503/course_20
1503_01.html
Australia
http://www.finance.gov.au/publications/2006egovernmentstrategy/
http://www.malcolmturnbull.com.au/assets/Coalitions_Policy_for_E
Government_and_the_Digital_Economy_(2).pdf
Pakistan
http://www.e
government.gov.pk/gop/index.php?q=aHR0cDovLzE5Mi4xNjguNzAuMTM2L2VnZHdlYi91c2VyZmlsZXMxL2Zpb
GUvRS1Hb3Zlcm5tZW50JTIwU3RhbmRhcmRzLnBkZg%3D%3D
Fiji
http://www.itc.gov.fj/index.php/egovernment/ouregovframework
http://www.itc.gov.fj/index.php/usefullinks/otherfijiangovernmentsites
NewZealand
https://www.ict.govt.nz/guidanceandresources/standardscompliance/governmententerprisearchitecture
fornewzealandstandardsreference/
Europe
PanEuropeaneGovernmentServices(PEGSs)
http://ec.europa.eu/idabc/servlets/Doc2882.pdf?id=18944
India
http://www.nisg.org/

ConferencesandJournals
ElectronicJournalofEGovernment(EJEG)
o http://www.ejeg.com/issue/current.html
GovernmentInformationQuarterly(GIQ)
o http://www.journals.elsevier.com/governmentinformationquarterly/
IFIPEGOV2015
o http://www.egovconference.org/egov2015
ICEGOV2015
o http://icegov.org/
ECEG
o http://academicconferences.org/eceg/eceghome.htm
MostDownloadedGovernmentInformationQuarterly(GIQ)Articles
http://www.journals.elsevier.com/governmentinformationquarterly/mostdownloadedarticles/