Professional Documents
Culture Documents
LEARNING MATERIAL
Sector:
TOURISM
Qualification:
HOUSEKEEPING NC II
Unit of Competency:
LAUNDER LINEN AND GUEST CLOTHES
Module Title:
LAUNDERING LINEN AND GUEST CLOTHES
TABLE OF CONTENTS
HOW TO LAUNDER LINEN AND GUEST CLOTHES
Learning Outcome Summary...........................................................................7
LEARNING EXPERIENCES..............................................................................9
Information Sheet 5.4-1 Procedures I packaging.....................................11
Self-Check 5.4-1...................................................................................12
Answer Key 5.4-1...........................................................................13
Task Sheet 5.4-1..14
Performance Criteria Checklist 5.4-115
Information Sheet 5.4-2. ..16
Task Sheet 5.4-2.................................................................................18
Performance Criteria Checklist 5.4-2...................................................19
Information Sheet 5.4-3. . 20
Self-Check 5.4-3..................................................................................22
Answer Key 5.4-3...........................................................................23
Task Sheet 5.4-3.....24
Performance Criteria Checklist 5.4-.25
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Linen and Guest Clothes. This competency Based Learning Materials contains training
materials and activities for you to complete.
The unit of competency Launder Linen and Guest Clothes contains the knowledge,
skills and attitudes required for a Housekeeping NC II.
You are required to go through learning activities in order to complete each learning
outcomes of the module. In each learning outcomes, there are Information sheets, Task sheets
and Reference Materials for further reading to help you better understand the required
activities. Follow these activities on your own and answer the Self-Check at the end of each
learning outcome. You may tear a blank Answer Sheet at the end of each module or get one
from your facilitator/trainer to write your answers for each self-check. If you have questions,
dont hesitate to ask your facilitator for assistance.
Recognition of Prior Learning (RPL)
You may have some or most of the knowledge and skills covered in this learners guide
because you have:
Been working for some time.
Already completed training in this area.
If you can demonstrate to your trainer that you are competent in a particular skill, you
dont have to do the same training again.
If you feel you have some skills, talk to your trainer about having them formally
recognized. If you have a qualification or Certificate of competence from previous training, show
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it to your trainer. If required to demonstrate these skills, do so. If the skills you acquired are
still relevant to the module, they may become part of the evidence you can present for RPL.
At the end of this Competency Based Learning Material, a Learners Diary is used to
record important data, jobs undertaken and other workplace events that will assist in providing
further details to your trainer or assessors. A Record of achievement is also provided for your
trainer to complete once you completed the module.
This module was prepared to help you achieve the required competency and the source
of information for you to acquire knowledge and skills in Laundering linen and guest clothes
with minimum supervision or help from your instructor. With the aid of this material, you will
acquire the competency independently at your own pace.
Talk to your trainer and agree on how you will both organize the training of this unit.
Read through the learning guide carefully. It is divided into sections that cover all the skills
and knowledge you need successfully complete in this module.
Work through all the information and complete the activities in each section. Read all
information sheets and complete the self-check, suggested references are included to
supplement the materials provided in this module.
Your trainer will tell you about the important things you need to consider when
you are completing activities and are important that you listen and take notes.
You will be given an opportunity to ask questions and practice on the job.
Make sure you practice your new skills during regular work shifts in order to
improve your speed, memory and self-confidence.
Communicate to your workmates with relevant experiences and ask for their
guidance.
When you are ready, ask your trainer to observe you in performing the activities
stipulated in the competency based learning materials.
After finishing these activities, ask for written feedback on your progress. Your
trainer keeps feedback/pre-assessment report; when you have successfully
completed each element, ask your trainer to mark on the reports that are ready
for assessment.
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When you have completed this module, and confident that you have had the
sufficient expertise, your trainer will arrange an appointment with registered
assessor to assist you, the result of your assessment will be recorded in your
Competency Achievement Record
PROGRAM/COURSE: HOUSEKEEPING
UNIT OF COMPETENCY: Launder Linen and Guest Clothes
MODULE TITLE: Laundering Linen and Guest Clothes
INTRODUCTION:
This unit of competency covers the knowledge, skills, and attitudes
required to work in laundering linen and guest clothes.
LEARNING OUTCOMES
Upon completion of this module you must be able to:
LO 1: Identify types of fabric and laundry equipment
LO 2: Observe safety practices in handling laundry equipment and chemicals
LO 3: Follow correct procedure in laundering process for guests laundry items
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EQUIPMENT
Washing
Machine
Drying
Machine
Dry-cleaning
Machine
Flat Iron
Steam
Pressers
Ironing Board
Sorting
Shelves
TOOLS AND
ACCESSORIES
Fiber / Fabric
samples
Different
linens and laundry
Items
Labeler
Hangers
Laundry
baskets
Wash basin
Bucket
Water hose
SUPPLIES &
MATERIALS
Operating
manuals
brochures
Pen and
paper
Bleaching
agent
Stain
removing
agent
Fabric
softeners
Sanitizing
agent
All-purpose
cleaning agent
Detergents
(liquid,
powder)
Report forms
LEARNING
MATERIALS
Manuals
Books
Video (CD)
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LEARNING OUTCOME # 4
PACKAGE AND STORE LAUNDRY ITEMS
CONTENTS:
1. Procedures on packaging and presenting guest laundry
2. Procedures in storing guest laundry in accordance with establishment
standards or guest request.
3. Deliver of laundry items
4. Basic housekeeping phraseologies
ASSESSMENT CRITERIA:
1. Guest laundry is packed and presented in accordance with
establishment standards and procedures
2. Finished items are returned to guest in accordance with required time
frames
3. Processed guest laundry is stored where required, according to guest
requests or where return to guest is not possible
CONDITION:
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Flat iron
Ironing board
Steam pressers
Sorting shelveS
Hangers
Labelers
Laundry baskets
4. TRAINING MATERIALS
-
Report forms
ASSESSEMENT METHODS:
1. Observation
2. Written examination
3. Demonstration with oral questioning
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LEARNING EXPERIENCES
Learning Outcome 4
Learning Activities
Special Instructions
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Answer key
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2. Record all finished items for delivery and note down damages if any. Any
stained or damage items be removed and this reported to your
supervisor.check that the clothing item is not damage. .
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3. Deliver all items using the laundry cart and have the records
acknowledged by the guard on duty at the laundry area.
Procedures for packing and deliver laundered fininshed items are;
a. The finished items should be free from wrinkles, marks, and stains
and must have smooth appearance.
b. All laundry must folded, sorted and packed according to your
organizational requirement
c. Finished laundry must be checked against documentation to ensure
numbers and items are correct.
d. Complete the document according to your establishment procedures
to ensure that guests are billed correctly
e. All laundry must be taken to the storage area and stored ready for
ready for delivery
f. Use trolleys or sorting baskets in your unit or linen
g. All undelivered laundry must be stored securely in a clean , neat
and tidy area to prevent soiling, loss or damage.
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SELF-CHECK 5.4-1
Answer the following questions
1. What are the procedures in packaging and presenting guest laundry?
2. Why do you need to cover the processed laundry items with plastic?
3 . What will you do if you will encounter an item that is damage or loss?
4 .Why do you need to store securely the undelivered item in a clean , neat
and tidy are?
5 . What will you use in delivering linens?
6. Why do you need to check the iron presser pre heated?
7. Why do you need to check finished laundry against documentation?
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8. Where will you put all the processed/finished laundry for delivery?
9. What is the main reason why do you need packed laundry properly?
10. Why the proper presentation of finished laundry important?
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Steps/Procedures:
JOJIMZSES HOTEL
LAUNDRY DAMAGE REPORT
NATURE OF DAMAGE
RECOMMENDATION
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LOSS BUTTONS
Reported by:
Date:
Criteria
Did you
YES
NO
Steps/Procedures:
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Comments/Suggestions:
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Learning Objective: After reading the Information Sheet, you must be able to enumerate
the procedures in storing guest laundry.
Procedure:
Prepare voucher to be attached to the item for billing, if the guest is on cash
basis.
2.
If it is charge to hotel bills, the voucher will be attached to his hotel folder
bills to be settled later.
3.
The processed items will be delivered to the guest. If the guest is around, he
is asked to sign in the delivery logbook for acknowledgment. Then the bill
will be presented to him for settlement
4.
5.
If the room is on Do not Disturb sign (DND) and said item is on special
service, a notification is placed in the guests room through the door,
(another copy to the front office) notifying him that an attempt to deliver his
laundry was made while he is on DND.
Meaning
bath towel
large towel used for drying the body after a shower or bath
face cloth or
wash cloth
fitted sheet
fold (verb)
hand towel
hanger (noun)
iron
(noun and verb)
king size
laundry (noun)
do the laundry
pillow case
queen size
large size bed and bed covering (smaller than king, larger
than double)
sheet (noun)
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single
stain (noun)
top sheet
the sheet that goes on top of the fitted sheet and under a
heavier blanket
SELF-CHECK 5.4-4
Enumeration:
Give ten (10) basic phraseologies in launder linen and guest clothes.
Explain each.
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