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COMPETENCY-BASED

LEARNING MATERIAL

Sector:
TOURISM
Qualification:
HOUSEKEEPING NC II
Unit of Competency:
LAUNDER LINEN AND GUEST CLOTHES
Module Title:
LAUNDERING LINEN AND GUEST CLOTHES

TABLE OF CONTENTS
HOW TO LAUNDER LINEN AND GUEST CLOTHES
Learning Outcome Summary...........................................................................7
LEARNING EXPERIENCES..............................................................................9
Information Sheet 5.4-1 Procedures I packaging.....................................11
Self-Check 5.4-1...................................................................................12
Answer Key 5.4-1...........................................................................13
Task Sheet 5.4-1..14
Performance Criteria Checklist 5.4-115
Information Sheet 5.4-2. ..16
Task Sheet 5.4-2.................................................................................18
Performance Criteria Checklist 5.4-2...................................................19
Information Sheet 5.4-3. . 20
Self-Check 5.4-3..................................................................................22
Answer Key 5.4-3...........................................................................23
Task Sheet 5.4-3.....24
Performance Criteria Checklist 5.4-.25

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Developed By: Jonalyn J. Moises


Date: 03/01/2016
Series 2016

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Information Sheet 5.4-4. ...............26


Self-Check 5.4-4..................................................................................27
Answer Key 5.4-4...........................................................................28

HOW TO USE THIS COMPETENCY-BASED LEARNING


MATERIAL
Welcome to the Competency Based Learning Materials for the module: Laundering

Linen and Guest Clothes. This competency Based Learning Materials contains training
materials and activities for you to complete.

The unit of competency Launder Linen and Guest Clothes contains the knowledge,
skills and attitudes required for a Housekeeping NC II.
You are required to go through learning activities in order to complete each learning
outcomes of the module. In each learning outcomes, there are Information sheets, Task sheets
and Reference Materials for further reading to help you better understand the required
activities. Follow these activities on your own and answer the Self-Check at the end of each
learning outcome. You may tear a blank Answer Sheet at the end of each module or get one
from your facilitator/trainer to write your answers for each self-check. If you have questions,
dont hesitate to ask your facilitator for assistance.
Recognition of Prior Learning (RPL)

You may have some or most of the knowledge and skills covered in this learners guide
because you have:
Been working for some time.
Already completed training in this area.
If you can demonstrate to your trainer that you are competent in a particular skill, you
dont have to do the same training again.
If you feel you have some skills, talk to your trainer about having them formally
recognized. If you have a qualification or Certificate of competence from previous training, show

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Developed By: Jonalyn J. Moises


Date: 03/01/2016
Series 2016

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it to your trainer. If required to demonstrate these skills, do so. If the skills you acquired are
still relevant to the module, they may become part of the evidence you can present for RPL.
At the end of this Competency Based Learning Material, a Learners Diary is used to
record important data, jobs undertaken and other workplace events that will assist in providing
further details to your trainer or assessors. A Record of achievement is also provided for your
trainer to complete once you completed the module.
This module was prepared to help you achieve the required competency and the source
of information for you to acquire knowledge and skills in Laundering linen and guest clothes
with minimum supervision or help from your instructor. With the aid of this material, you will
acquire the competency independently at your own pace.
Talk to your trainer and agree on how you will both organize the training of this unit.
Read through the learning guide carefully. It is divided into sections that cover all the skills
and knowledge you need successfully complete in this module.
Work through all the information and complete the activities in each section. Read all
information sheets and complete the self-check, suggested references are included to
supplement the materials provided in this module.

Your instructor will be you trainer, supervisor or manager who is there to


support you and show you the correct way of doing things covered in your
training.

Your trainer will tell you about the important things you need to consider when
you are completing activities and are important that you listen and take notes.

You will be given an opportunity to ask questions and practice on the job.

Make sure you practice your new skills during regular work shifts in order to
improve your speed, memory and self-confidence.

Communicate to your workmates with relevant experiences and ask for their
guidance.

Use the self-check questions to test your own progress.

When you are ready, ask your trainer to observe you in performing the activities
stipulated in the competency based learning materials.

After finishing these activities, ask for written feedback on your progress. Your
trainer keeps feedback/pre-assessment report; when you have successfully
completed each element, ask your trainer to mark on the reports that are ready
for assessment.

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Developed By: Jonalyn J. Moises


Date: 03/01/2016
Series 2016

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When you have completed this module, and confident that you have had the
sufficient expertise, your trainer will arrange an appointment with registered
assessor to assist you, the result of your assessment will be recorded in your
Competency Achievement Record

PROGRAM/COURSE: HOUSEKEEPING
UNIT OF COMPETENCY: Launder Linen and Guest Clothes
MODULE TITLE: Laundering Linen and Guest Clothes
INTRODUCTION:
This unit of competency covers the knowledge, skills, and attitudes
required to work in laundering linen and guest clothes.
LEARNING OUTCOMES
Upon completion of this module you must be able to:
LO 1: Identify types of fabric and laundry equipment
LO 2: Observe safety practices in handling laundry equipment and chemicals
LO 3: Follow correct procedure in laundering process for guests laundry items

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Developed By: Jonalyn J. Moises


Date: 03/01/2016
Series 2016

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LO 4: Package and store laundry items


ASSESSMENT CRITERIA:
1. Items are correctly sorted according to the cleaning process required and
the urgency of the item
2. Laundry methods are correctly selected in accordance with textile
labeling codes and based on:
a. type of fabric and fiber
b. dye fastness
c. amount of soilage
d. washing instructions
3. Laundry equipment is properly operated in accordance with
manufacturers instructions
4. Laundry methods are correctly selected in accordance with textile
labeling codes and based on:
a. type of fabric and fiber
b. dye fastness
c. amount of soilage
d. washing instructions
5. Items for laundering are checked for stains and stains are treated using
the correct process
6. Cleaning agents and chemicals are correctly used in accordance with
manufacturers instructions and specific laundry equipment
7. Laundry equipment is operated in accordance with manufacturers
instructions
8. Items are checked after laundering process to ensure quality cleaning
9. Any damage arising from laundering process is recorded and appropriate
person(s) is/are notified in accordance with establishment procedures
10.
Pressing and finishing processes are correctly completed in
accordance with textile characteristics and client requirements
11.
Guest laundry is packaged and presented in accordance with
establishment standards and procedures
12.
Finished items are returned to guest in accordance with required
timeframes
13.
Processed guest laundry is stored where required, according to
guest requests or where return to guest is not possible

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Developed By: Jonalyn J. Moises


Date: 03/01/2016
Series 2016

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EQUIPMENT
Washing
Machine
Drying
Machine
Dry-cleaning
Machine
Flat Iron
Steam
Pressers
Ironing Board
Sorting
Shelves

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TOOLS AND
ACCESSORIES
Fiber / Fabric
samples
Different
linens and laundry
Items
Labeler
Hangers
Laundry
baskets
Wash basin
Bucket
Water hose

SUPPLIES &
MATERIALS
Operating
manuals
brochures
Pen and
paper
Bleaching
agent
Stain
removing
agent
Fabric
softeners
Sanitizing
agent
All-purpose
cleaning agent
Detergents
(liquid,
powder)
Report forms

Developed By: Jonalyn J. Moises


Date: 03/01/2016
Series 2016

LEARNING
MATERIALS
Manuals
Books
Video (CD)

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LEARNING OUTCOME # 4
PACKAGE AND STORE LAUNDRY ITEMS
CONTENTS:
1. Procedures on packaging and presenting guest laundry
2. Procedures in storing guest laundry in accordance with establishment
standards or guest request.
3. Deliver of laundry items
4. Basic housekeeping phraseologies

ASSESSMENT CRITERIA:
1. Guest laundry is packed and presented in accordance with
establishment standards and procedures
2. Finished items are returned to guest in accordance with required time
frames
3. Processed guest laundry is stored where required, according to guest
requests or where return to guest is not possible

CONDITION:

Trainees must be provided with the following:


1. WORKPLACE LOCATION
2. EQUIPMENT

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Date: 03/01/2016
Series 2016

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Flat iron

Ironing board

Steam pressers

Sorting shelveS

3. TOOLS, ACCESSORIES AND SUPPLIES


-

Different linens and laundry items

Hangers

Labelers

Laundry baskets

4. TRAINING MATERIALS
-

Report forms

Pen and paper

ASSESSEMENT METHODS:
1. Observation
2. Written examination
3. Demonstration with oral questioning

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Date: 03/01/2016
Series 2016

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LEARNING EXPERIENCES
Learning Outcome 4

Package and store laundry items

Learning Activities

Special Instructions

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Date: 03/01/2016
Series 2016

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Read Information Sheet 5.4-1 on


Packaging and presenting guest
laundry

Answer Self-Check 5.4-1


Perform Task Sheet 5.4-1

Read the Information Sheet 5.4-2 on


Storing guest laundry in accordance
with establishment standards or guest
request

Perform Task Sheet 5.4-2

Read the Information Sheet 5.4-3 on


Delivery of laundry items

If you have some problem on the


content of the Information Sheet, dont
hesitate to approach your trainer.
If you feel that you are now
knowledgeable on the content of the
Information Sheet, you can now
answer Self-Check provided in the
module.
Compare/check answer with the
Answer key
The trainer will Evaluate the
Performance Criteria Checklist.
Keep a copy of your work for the next
activities
If you have some problem on the
content of the Information Sheet, dont
hesitate to approach your trainer.
If you feel that you are now
knowledgeable on the content of the
Information Sheet, you can now
answer Self-Check provided in the
module.
The trainer will Evaluate the
Performance Criteria Checklist.
Keep a copy of your work for the next
activities
If you have some problem on the
content of the Information Sheet, dont
hesitate to approach your trainer.
If you feel that you are now
knowledgeable on the content of the
Information Sheet, you can now
answer Self-check provided in the
module.
Compare/check answer with the

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Developed By: Jonalyn J. Moises


Date: 03/01/2016
Series 2016

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Answer Self-check 5.4-3

Answer key

Perform Task Sheet 5.4-3

The trainer will Evaluate the


Performance Criteria Checklist.

Read the Information Sheet 5.4-4 on


Delivery of laundry items

Answer Self-check 5.4-4


Check your answers using the
Answer Key

Keep a copy of your work for the next


activities
If you have some problem on the
content of the Information Sheet, dont
hesitate to approach your trainer.
If you feel that you are now
knowledgeable on the content of the
Information Sheet, you can now
answer Self-check provided in the
module.
Compare/check answer with the
Answer key
The trainer will Evaluate the
Performance Criteria Checklist.
Keep a copy of your work for the next
activities

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Developed By: Jonalyn J. Moises


Date: 03/01/2016
Series 2016

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INFORMATION SHEET 5.4-1


Packaging and presenting guest laundry
Learning Objective: After reading the Information Sheet, you must be able to
enumerate the procedures in packaging and presenting guest laundry.
Importance: The presentation of finished laundry is important for the image
of establishment or company. Guest laundry that is packed correctly, clean and
neat will ensure guest satisfaction with laundry services and the company in
general.
Procedure:
1. Fold all processed laundry items. Hang those that need to be hanged.
Check that the irons presser are pre heated and at the correct
temperature for the item to be iron.

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Date: 03/01/2016
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2. Record all finished items for delivery and note down damages if any. Any
stained or damage items be removed and this reported to your
supervisor.check that the clothing item is not damage. .

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Date: 03/01/2016
Series 2016

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3. Deliver all items using the laundry cart and have the records
acknowledged by the guard on duty at the laundry area.
Procedures for packing and deliver laundered fininshed items are;
a. The finished items should be free from wrinkles, marks, and stains
and must have smooth appearance.
b. All laundry must folded, sorted and packed according to your
organizational requirement
c. Finished laundry must be checked against documentation to ensure
numbers and items are correct.
d. Complete the document according to your establishment procedures
to ensure that guests are billed correctly
e. All laundry must be taken to the storage area and stored ready for
ready for delivery
f. Use trolleys or sorting baskets in your unit or linen
g. All undelivered laundry must be stored securely in a clean , neat
and tidy area to prevent soiling, loss or damage.

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Developed By: Jonalyn J. Moises


Date: 03/01/2016
Series 2016

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SELF-CHECK 5.4-1
Answer the following questions
1. What are the procedures in packaging and presenting guest laundry?

2. Why do you need to cover the processed laundry items with plastic?
3 . What will you do if you will encounter an item that is damage or loss?
4 .Why do you need to store securely the undelivered item in a clean , neat
and tidy are?
5 . What will you use in delivering linens?
6. Why do you need to check the iron presser pre heated?
7. Why do you need to check finished laundry against documentation?

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Date: 03/01/2016
Series 2016

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8. Where will you put all the processed/finished laundry for delivery?
9. What is the main reason why do you need packed laundry properly?
10. Why the proper presentation of finished laundry important?

ANSWER KEY 5 .4-1


1. a. Fold all processed laundry items. Hang those that need to be
hanged. Cover it with plastic cover.
b. Record all finished items for delivery and note down damages if
any
c. Deliver all items using the laundry cart and have the records
acknowledged by the guard on duty at the laundry area.
2. To prevent dust that will contaminate the item
3. It should immediately report to your supervisor.
4. To prevent soiling , loss or damage.

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Developed By: Jonalyn J. Moises


Date: 03/01/2016
Series 2016

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5. Trolleys or sorting baskets.


6. To ensure the correct temperature of the item to be iron.
7. To ensure number of items are correct.
8. At the laundry storage
9. To gain and ensure the guests satisfaction of laundry services
of the establishment in general.
10. To hold the good image/reputation of the establishment
Company image.

The Adelphi College

Developed By: Jonalyn J. Moises


Date: 03/01/2016
Series 2016

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TASK SHEET 5.4-1

Title: Procedure in Packaging and presenting guest laundry

Performance Objective: Given a guest laundry you must be able to


follow the procedure in packaging and presenting guest laundry.

Supplies/Materials : Several clothes, plastic cover, hangers

Equipment/Tools : Laundry cart, report forms

Steps/Procedures:

1. Fold all processed laundry items. Hang those that need to be


hanged. Cover it with plastic cover
2. Record all finished items for delivery and note down damages if any
3. Deliver all items using laundry cart and have the records
acknowledged by the guard on duty at the laundry area.

JOJIMZSES HOTEL
LAUNDRY DAMAGE REPORT

NATURE OF DAMAGE

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Date: 03/01/2016
Series 2016

RECOMMENDATION

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LOSS BUTTONS

REPLACE /BUY A NEW MATERIAL

Reported by:

Date:

Performance Criteria Checklist


Task Sheet 5.4-1
Trainees Name__________________________ Date ________________

Criteria

Did you

YES

NO

Steps/Procedures:

1. Folded all processed laundry items. Hang those


that need to be hanged. Cover it with plastic cover
2. Recorded all finished items for delivery and note
down damages if any
3. Delivered all items using laundry cart and have the
records acknowledged by the guard on duty at the
laundry area.

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Developed By: Jonalyn J. Moises


Date: 03/01/2016
Series 2016

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Comments/Suggestions:

Trainer: ___________________________ Date: ________

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Date: 03/01/2016
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Information Sheet 5.4-2


Procedure in Storing Guest Laundry

Learning Objective: After reading the Information Sheet, you must be able to enumerate
the procedures in storing guest laundry.
Procedure:

TASK SHEET 5.4-3


Title: Delivery of laundry items
Performance Objective: Given a guest laundry you must be able to follow the
procedure in delivery of laundry items.
Supplies and Materials: Several clothes,
Equipment: Report forms,
Steps and Procedures:
1.

Prepare voucher to be attached to the item for billing, if the guest is on cash
basis.

2.

If it is charge to hotel bills, the voucher will be attached to his hotel folder
bills to be settled later.

3.

The processed items will be delivered to the guest. If the guest is around, he
is asked to sign in the delivery logbook for acknowledgment. Then the bill
will be presented to him for settlement

4.

If the guest is not around, the housekeeping supervisor acknowledged by


signing in the logbook.

5.

If the room is on Do not Disturb sign (DND) and said item is on special
service, a notification is placed in the guests room through the door,
(another copy to the front office) notifying him that an attempt to deliver his
laundry was made while he is on DND.

6. Undelivered items are brought back to the


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upon arrival of theDate:
guest.
03/01/2016
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Assessment Method: Performance Criteria

laundry area to be redelivered


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INFORMATION SHEET 5.4-4

Basic Phraseologies in Housekeeping


Learning Objective: After reading the Information Sheet, you must be able to
identify the basic phraseologies in housekeeping.
Procedure:
Linen and Laundry terms
Word

Meaning

bath towel

large towel used for drying the body after a shower or bath

face cloth or
wash cloth

small, square shaped towel or cloth used for washing the


face and hands

fitted sheet

sheet with elastic that goes on top of the mattress and


stays in place

fold (verb)

make articles of clothing small and neat for storage

hand towel

a towel hung in the bathroom; used for drying hands

hanger (noun)

a wire or plastic hook used for hanging clothes in a closet

iron
(noun and verb)

an electric appliance used for making clothes flat; to


remove wrinkles

king size

the largest size bed or bed covering

laundry (noun)
do the laundry

the washing of clothing

pillow case

a covering similar to a sheet that protects the head


cushion

queen size

large size bed and bed covering (smaller than king, larger
than double)

sheet (noun)

a light cover on the bed

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single

smallest bed or bed covering size; made for one person

stain (noun)

a spot that is difficult to clean

top sheet

the sheet that goes on top of the fitted sheet and under a
heavier blanket

SELF-CHECK 5.4-4
Enumeration:
Give ten (10) basic phraseologies in launder linen and guest clothes.
Explain each.

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Date: 03/01/2016
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ANSWER KEY 5.4-4


1. sheet (noun) - a light cover on the bed
2. pillow case-a covering similar to a sheet that protects the head cushion
3. hand towel-a towel hung on the bathroom;use for drying hands
4. hanger-(noun)-a wire or plastic hook used for hanging clothes in a closet
5. bath towel-large towel use for drying the body after a shower or bath
6. fold-make articles of clothing small and neat for storage
7. laundry-the wasging of clothing
8. stain-a spot taht is difficult to clean
9. iron- an electric appliance used for making clothes flat;to remove wrinkles
10.king size-the largest size bed.

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Developed By: Jonalyn J. Moises


Date: 03/01/2016
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