Ref.

No: ESCL-QSP-004

EGBA SPLIT-CLAMPS LIMITED

Rev. No: 00
Issue Date:12th Nov, 2012

Procedure for Control of

Nonconforming Product

Page 1 of 6

PROCEDURE FOR CONTROL OF

NONCONFORMING PRODUCT

APPROVAL AND REVISION STATUS

Rev. No.

Issue Date

Revision

00

12/11/2012

Identification
First Issue

Prepared by
Management
Representative
(MR)

EGBA SPLIT-CLAMPS LIMITED

Reviewed

Approved by

by
Production
Manager

Managing
Director

Ref. No: ESCL-QSP-004

Rev. No: 00

Procedure for Control of

Nonconforming Product

Issue Date:12th Nov, 2012

Page 2 of 6

CHANGE (S)/AMENDMENT (S)

The change(s)/amendment(s) noted below have been made and approved by the
Managing Director for issue.

Change/Amendment No.

Date

Page

Description of Change/Amendment

EGBA SPLIT-CLAMPS LIMITED

Ref. No: ESCL-QSP-004

Procedure for Control of

Nonconforming Product

1.0

Rev. No: 00
Issue Date:12th Nov, 2012
Page 3 of 6

PURPOSE
The purpose of this procedure is to define the controls and related responsibilities
and authorities for dealing with nonconforming product/service delivery in ESCL.

2.0

SCOPE
This procedure is applicable to all nonconformities generated in the company
processes and activities.

3.0

REFERENCES
NIS ISO 9001:2008, Quality Management Systems Requirements
NIS ISO 9000:2005, Quality Management Systems Fundamentals and
Vocabulary
ESCL Quality Manual (ESCL-QM-001)
ESCL-QSP-003, Internal Quality Audit Procedure
ESCL-QSP-005, Corrective Action Procedure
ESCL-QSP-006, Preventive Action Procedure
ESCL-SOP-012, Procurement Control Procedure
Form 105, Internal Quality Audit Record
Form 106, Audit Nonconformity Report
Form 107, Corrective/Preventive Action Request
Form 108, Supplier Deficiency Report
Form 109, Corrective/Preventive Action Log
Form 110, Clients Complaints Log

4.0

TERMS AND DEFINITIONS

The following terms and definitions and the ones given in ESCL Quality Manual
and NIS ISO 9000:2005 apply:

4.1

ESCL: Egba Split-Clamps Limited.

4.2

ISO: International Organization for Standardization.

4.3

NIS: Nigerian Industrial Standard.

4.4

NCR: Nonconformance Report.

4.5

Verification: Confirmation, through the provision of objective evidence, that

specified requirements have been fulfilled;

4.6

Nonconformity: Non-fulfillment of a requirement.

4.7

Rework:

Action on a nonconforming product to make it conform to the

requirements.

EGBA SPLIT-CLAMPS LIMITED

Procedure for Control of

Nonconforming Product
4.8

Ref. No: ESCL-QSP-004

Rev. No: 00
Issue Date:12th Nov, 2012
Page 4 of 6

Repair: Action on a nonconforming product to make it acceptable for the intended

use.

4.9

Release: Permission to proceed to the next stage of a process.

4.10

Concession: Permission to use or release a product that does not conform to

specified requirements.

5.0

RESPONSIBILITIES AND AUTHORITY

5.1

Every Function: Has the duty and responsibility to identify and report any
observed nonconformity in work process or activity (see Form 107).

5.2

Department/Unit Heads: Responsible for the review of nonconformity

pertaining to his activity and proposing correction and corrective action.

5.3

Client: Responsible for the disposition of nonconformities related to his order

under concession.

5.4

Management Representative (MR): Responsible for ensuring that corrective

action is taken on nonconformities identified and documented during internal
and external quality audits.

5.5

Process Owner: Responsible for the implementation of actions needed to correct

the causes of nonconformities in his process (see document - Ref. No. ESCL-QSP005).

6.0

PROCEDURE

6.1

Purchased Products and Services

6.1.1 Nonconforming products from suppliers (vendors) are returned immediately to the
supplier(s) for replacement. Where it is not possible to return items immediately,
the item is segregated until return to the supplier. Records are maintained (see
Form 108 and Procurement Control Procedure - Ref. No. ESCL-SOP-012.
6.1.2 Nonconforming products supplied by the client is segregated and reported to the
client in accordance with contract requirements. Disposition is in accordance with
client instructions.
6.1.3 Any nonconformity in services provided by a supplier is appropriately documented
and closed out. Records are maintained (see Form 108 and Procurement Control
Procedure - Ref. No. ESCL-SOP-012).
6.2

Nonconformity in Products/Services Delivered by ESCL.

6.2.1 Nonconformities generated in the provision of products/services by ESCL may

include, but are not limited to the following:

EGBA SPLIT-CLAMPS LIMITED

Procedure for Control of

Nonconforming Product

Ref. No: ESCL-QSP-004

Rev. No: 00
Issue Date:12th Nov, 2012
Page 5 of 6

Inadequate or non-existent procedures and documentation;

Departures from approved procedures;
Contravention of clients job specification, drawings;
Client complaints;
Incorrect material;
Equipment failure;
Lack of proper record keeping;
Inadequate working conditions;
Inadequate resources; and
Delays in product/service delivery.
6.2.2 Nonconformities are identified and properly documented as appropriate (see
Forms106, 107,108 as appropriate). The precise nature of the nonconformance
with reference to all applicable criteria is stated.
6.2.3 The nonconformity is reviewed as appropriate for correction and corrective action
relative to the applicable specification, standard or approved procedures. See the
Corrective Action Procedure - Ref. No. ESCL-QSP-005.
6.2.4 Based on the review, a decision is taken on the elimination/disposition of the
nonconformity.
6.2.5 Where applicable, disposition of a nonconforming product/service deliverable is
effected by one or more of the following:
a)

Taking action to eliminate the detected nonconformity (e.g. rework, repair);

b)

Authorizing its use, release or acceptance under concession by top

Management/QHSE Manager and, where applicable, by the client;

c)

Taking action to preclude its original intended use or application (e.g.

scrapping);

d)

Taking action appropriate to the effects, or potential effects, of the

nonconformity when nonconformity is detected after product/service delivery
or use has started.

6.2.6 Repaired and reworked products/service deliverables undergo re-verification to

demonstrate conformity to the requirements.

EGBA SPLIT-CLAMPS LIMITED

Procedure for Control of

Nonconforming Product
6.3

Ref. No: ESCL-QSP-004

Rev. No: 00
Issue Date:12th Nov, 2012
Page 6 of 6

Nonconformance Report (NCR)/Complaints by Client

Where a Nonconformance Report (NCR) or complaint is raised by the client on the
product realization or support processes of ESCL, the nonconformity is promptly
reviewed for a close out in accordance with contract requirements. Client
complaints or NCR are logged in Form 110.

6.4

Nonconformities Quality Audits

6.4.1 Nonconformities in the Quality Management System are also identified during
audits (internal, external).
6.4.2 The identified nonconformities are appropriately documented and closed out. See
Internal Quality Audit Procedure - Ref. No. ESCL-QSP-003.
6.5

Maintenance of Records
Records of the nature of nonconformities and any subsequent action taken
including concessions obtained are maintained by department/unit heads as it
relates to their departments/units. See Forms 106, 107, 108, 109 and 110 as
appropriate.

7.0

RECORDS

7.1

Record of nonconforming products and services from suppliers (Form108).

7.2

Record of nonconforming products from client.

7.3

Corrective/Preventive Action Request (Form 107).

7.4

Client complaints Log (Form 110)

7.5

Corrective/Preventive Action Log (Form 109)

7.6

Internal Audit Nonconformity Report (Form 106)