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  • ServiceNow ITOM Case Study Automates IT Operations

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    A leading technology services provider implemented ServiceNow to address challenges with infrastructure monitoring and service mapping. ServiceNow was used to build service mappings of critical business services, integrate monitoring tools, and automate operations. This improved impact analysis, reduced downtime, and provided up-to-date service visibility through discovery schedules and change comparison. Integration of monitoring events with ServiceNow's event management also allowed critical services to be monitored.

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    ServiceNow-ITOM-Implementation (1).pdf

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    A leading technology services provider implemented ServiceNow to address challenges with infrastructure monitoring and service mapping. ServiceNow was used to build service mappings of critical business services, integrate monitoring tools, and automate operations. This improved impact analysis, reduced downtime, and provided up-to-date service visibility through discovery schedules and change comparison. Integration of monitoring events with ServiceNow's event management also allowed critical services to be monitored.

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    671 views2 pages

    ServiceNow ITOM Case Study Automates IT Operations

    Uploaded by

    naveen_ap
    A leading technology services provider implemented ServiceNow to address challenges with infrastructure monitoring and service mapping. ServiceNow was used to build service mappings of critical business services, integrate monitoring tools, and automate operations. This improved impact analysis, reduced downtime, and provided up-to-date service visibility through discovery schedules and change comparison. Integration of monitoring events with ServiceNow's event management also allowed critical services to be monitored.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    Case Study

    ServiceNow ITOM Implementation

    Background
    A leading Technologies Service Provider. Implementation of service mapping and infrastructure monitoring.

    Challenges
    No authorized source of truth for infrastructure assets
    No service/application mapping to analyze the service impact during change request and incidents
    No monitoring tool integration with incident management
    Lack of automation for IT operations

    Business Execution Approach


    Identify the business critical services and configure/build service mappings
    Implementation of ITM monitoring infrastructure

    Propagating events from ITM to Netcool


    Integration of Netcool events with ServiceNow Event Management
    Orchestration and automation for DC operations

    Technology
    ServiceNow
    ServiceNow Service Mapping
    ServiceNow Event Monitoring
    ServiceNow Orchestration
    IBM NetCool and ITM
    www.trianz.com

    sales@trianz.com

    Case Study

    Successful Business Results

    Ability to perform Impact analysis and analyze the impacts before making any changes to the Infrastructure
    Minimizes downtime from elimination of trial and error
    Automation of server operations resulted in less downtimes and less service disruptions
    Up to date service mappings through discovery schedules
    Ability to compare the service mappings before and after the changes
    Integration of monitoring tools with event management to monitor critical business services
    About Trianz

    Trianz is a dynamic and fast growing firm that helps leaders in client organizations formulate and execute operational strategies to achieve business results from a senior
    management perspective. With a focus on Business Digitization, Analytics, Cloud Enterprise, Mobility and Cloud Infrastructure, we bring the best of consulting and
    technology experiences, execution models, and IP to deliver consistent success to clients. With offices in Silicon Valley, Washington DC Metro, New York, Bangalore,
    Chennai, Hyderabad, and the UAE, Trianz serves a wide range of clients from Fortune 1000 to emerging companies in high tech, insurance, financial services, retail, life
    sciences, public sector and logistics industries.

    www.trianz.com

    sales@trianz.com

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