Professional Documents
Culture Documents
ISO 9001:2015 CD
Intent, Renewal, Integration
and Sustainment
Updated and extracts post the 7 March 2014 Paris
meeting attended by QR-008 Australian
representative Alex Ezrakhovich
ISO/TC 176/SC 2/WG23 N063
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Disclaimers
Verbal statements made by the presenter may
represent personal opinions and/or interpretations
Purpose of presentation
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ISO facts
ISO is the International Organization for
Standardization
ISO is based in Switzerland, over 160 nations participate
with approximately 20,000 standards
ISO/TC 176/SC 2/WG23 N063
Key perspectives
ISO 9001 needs to:
maintain relevance
integrate with other management systems
changes in industry
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Main changes
an emphasis on risk-based thinking (appended)
increased emphasis on achieving value for the
organization and its customers
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A Process-based QMS
http://www.cgg.com/data/1/rec_docs/1771_GRP_
QPM_MNL_01E_GroupQualityManual.pdf
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oWORK INSTRUCTIONS
oSTANDARD OPERATIONS SHEETS
oROUTING CARDS
REFERENCES
MARKETING
SALES
ORDER REVIEW
PURCHASING
INDUSTRY OR 2ND PARTY OEM STDS
PRODUCTION
INSPECTION
PERSONNEL
ACCOUNTS
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WORK
REFERENCES
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1
2
3
4
Scope
Normative references
Terms and definitions
Context of the organization
context
interested parties
scope of QMS
quality management system
Leadership
general
management commitment
policy
roles, responsibility and authority
Planning
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7 Support
resources
competence
awareness
communication
documented information
8 Operation
9 Performance evaluation
internal audit
management review
10 Improvement
improvement
http://www.iso.org/iso/home/news_index/news_archive/news.htm?Refid=Ref1709
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http://www.iso.org/iso/home/news_index/ne
ws_archive/news.htm?Refid=Ref1709
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www.apqc.org
http://www.accenture.com/SiteCollectionDocuments/P
DF/Accenture_Using_Process_Frameworks_and_
Reference_Models_to_Get_Real_Work_Done.pdf
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TRIZ IFR:SRSA Ideal Final State: State Problem, Restate, Search, Adapt
http://www.qualitydigest.com/inside/quality-insider-column/triz-developing-flow.html
Bell Telephone
Stability (Control Chart Voice of Process) before Capability (Histogram, Cp, Cpk Voice of Customer)
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- industry-specific standards
- supporting documents
Supporting documents
certification transition plan and timeframe
comparison of ISO 9001:2008 and 9001:2015
guidance documents e.g. the process approach
ISO 9001:2008 Process-approach guide
ISO/TC 176/SC 2/WG23 N063
http://www.iso.org/iso/04_concept_and_use_of_the_process_approach_for_management_systems.pdf
ISO9001:2015
8: Operation
Processes
Process
Output
1
Product
& Services
Client or
Customer
Outcome i.e.
Satisfaction
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What is next?
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2014
2015
June 2013 CD
(Committee Draft)
September 2015
Published
International Standard
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2016
2017
2018
September 2015
Published International
Standard
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Business Excellence
Manufacturing Excellence
Supplier Continuous Improvement Program
Overview
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Step 2
DIAGNOSTIC
3 Months
Business group
formation
Step 3
SCIP + TAS
CONSULTANCY
8-10 Months
Quality certification
Continuous
Sustainable
Improvement Plan
+12 Months
Award metrics
Endeavour Awards
Business Excellence
Step 4
RECOGNITION
Metrics alignment
Industry recognition
Manufacturing
Excellence
Relationships
Code
of practice
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Results
Leadership
People
Processes,
Products &
Services
People
Results
Strategy
Customer
Results
Partnerships
& Resources
Society
Results
Key Results
The 8 and likely 7 ISO 9001:2015 quality management principles can be found in:
EFQM BEM
NIST MBNQA USA
UAE BEM
PSB Singapore BEM
ABEF Australia
UK Department of Trade and Industry - SC21
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EC Manufacturing Excellence
Operational Excellence has been developed from TQM/CI/SPC/JIT/Lean
improvement tools, techniques & philosophies.
The SCIP objective is to embed CI/Lean wider and deeper than before.
Operational Excellence for both operational and strategic activities via:
A diagnostic (20 questions score 0-4 - 35% of total score) and
A management commitment review (65% of score).
Note: Enablers and Results originally from ISO 9000.1: 1994
People
Solve
Problems
Job / Design
Standardisation
Visual Metrics
/ Boards
Materials
Processes
Enablers
Transform
Information
Process+ :
Approach
Flow / Value
8 Wastes ,
MUDA, MURI
Deployment
KANBAN
Set-up/SMED
Results
5S
ToC / TPM /
OEE
Assessment &
Review
+ISO 9000.1:1994
Results
Improvement*
Stakeholders
Interested
Parties+:
trends
targets
comparisons
causes
scope
Improvement* - Organisations can use their ISO9001 CA; PDCA; ISO TS16949 PDSA ; SDCA Kaizen,
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OODA, IDEA, TRIZ, SREDIM (Work Study/Simplification), 8D; Six Sigma DMAIC
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