Jean Zahore

(908) 468-8664 (Cell)

Rahway, NJ 07065
zahorej@aol.com
www.linkedin.com/jeanzahore

Summary
More than 16 years of progressively increased leadership roles in Health care Information Technology and project management. Results
oriented Information Technology leader with unlimited potential for efficiency, revenue, safety and productivity. A strong background
in leading process improvement and systems implementation, while working closely with vendors and consultants
Provide overall strategic and operational direction to the corporation's technological planning and development function.
Consistent success in maximizing Information Technology performance and improving productivity with process redesign
My skills and experiences include: Budgeting, Business Process Redesign, Computer Hardware, Help Desk and Technical Support,
Microsoft Exchange, Windows, Office, Order Entry, Policy Analysis, Clinical Process Redesign, Project Management, Quality
Control, Recruiting, Risk Management, Virtualization, Software Development, Firewall, Switches, Systems Integration,
Telecommunications, Workflow Analysis, Network Security, Cloud computing, HIPAA, HITECH, CMS, EHR, Meaningful Use,
Interoperability, Population Health Management.
I hold a Master's Degree in Management of Information Systems from Kean University of Union and hold an Engineering Diploma degree
in Computer Science and Electronics from National Superior Institute of Technology.

Experience
City of Orange, Orange, NJ
Sept. 2015 to June 2016
IT Consultant Infrastructure Project Manager
Assessed and evaluated the functionalities of all information technology infrastructure including physical security.
Recommended, Initiated, planned, designed and conducted execution of infrastructure upgrade
Developed and oversaw projects scope, plan, schedule, resources and risk mitigation. .As a result of network infrastructure upgrade, security
redesign and system policies reinforcement, customer experienced 50% system speed improvement that contributed to increase productivity
and efficiency. In addition, IT policies and procedures implemented create a proactive security environment that resulted in time and cost
savings.
Established automated routines and trained local administrator to proactively update systems security and monitor logs.
Essex County College, Newark, NJ
Apr. 2010 to June 2016
Adjunct Professor
Taught, coached and trained IT Workforce to Fundamentals of Health care workflow, process analysis and redesign,
Quality Improvement, Project Management in Health IT, Customer service in Health care and E H R Systems.
East Orange General Hospital, East Orange, NJ
Jan. 2014 to Aug. 2015
Chief Information Officer
Directed all information technology planning, budgeting, business processes, communication activities and vendor relationships
Proactively recruited, retained and led multiple service-oriented teams of IT professionals including managers, architects, technicians,
programmers, systems analysts and consultants.
Assessed existing technologies utilized and identified areas for improvement, including a secure remote access implementation for
clinicians that positively impacted Computerized Provider Order Entry (CPOE) rate from 30% to 57%.
Interacted with senior executive team to drive new business initiatives and continuously provided update of information technology strategic
plan. Chaired the Information Technology Planning (ITP) committee
Delivered strategic vision and led organization wide planning and implementation of Electronic Health Records
Enforced policies to preemptively and proactively respond to electronic security and privacy threats and developed efficient riskmanagement strategies based on HIPAA, HITECH and CMS regulatory requirements.
Consistently monitored capital and operational budgets in line with information technology strategic plan
East Orange General Hospital, East Orange, NJ
Feb. 2005 to Dec. 2013
IT Director
Developed and implemented technology initiatives within the organization
Served as a technical liaison for all operating groups and partnered with key business stakeholders to identify emerging business
requirements and IT enabled operational efficiencies. Managed 20 direct professionals with a $3 million operating/capital budget
Conducted a substantial vendor analysis in order to select Electronic Health Records (EHR) System
Manage EHR project successfully, on budget, in-time and met Meaningful Use Stage I Requirements and continued readiness for MU
Stage 2
Led Health Information Exchange implementation project for data sharing between East Orange Hospital and six other hospital
members of RHIO (Health- e-cITI); Project successfully implemented and resulted in substantial analytics for improvement of population
health management.
Initiated, planned defined scope and phases for virtualization of servers and applications, including replacement of obsolete systems,
hardware and software in 4 building locations with new LAN/WAN technology; completed project on time and under budget
Identified weaknesses in technical skill sets and instituted a number of employee development programs that increased staff retention by
nearly 75% and saved an estimated $125,000 annually in recruiting and training costs.
Designed a new datacenter and provided high level expertise managing technology, infrastructure and systems migration to new location. Data
center was built around redundancy and high availability to hospital users.

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Jean Zahore
East Orange General Hospital, East Orange, NJ
Nov. 2003 to Feb.
2005
Network Services Manager
Successfully rolled out all software and hardware on time and within budget
Designed and deployed revised network infrastructure and 3-year strategy plan to support new initiatives with a $1.5
million dollar IT budget. Led network infrastructure upgrade, including substantial vendor analysis, installation of
new telephone switch and systems integration
Renegotiated all hardware and software support/license agreements reducing annual cost by 15%.

Data Outsourced Systems, Inc, Forked River, NJ

May 2001 to Nov.
2003
IT Consultant
Oversaw projects execution and responsible for data center, help desk, network services, software development and
telecommunications with a staff of 10 professionals.
Championed design and architecture of clients network infrastructure. Created long-term IT vision that resulted in
time/cost savings and competitive edge
Managed technology activities of a newly outsourced health care Information Technology department

East Orange General Hospital, East Orange, NJ

Feb. 1997 to May
2001
IT Coordinator
Served as Senior Network Advisor. Responsible for data center, network infrastructure and applications deployment
Created standard operating procedures for server and computer maintenance reducing downtime by 15%
Shared knowledge with team members through training and process creation

Languages
English, French, Bambara

Education
2001 Kean University of Union, NJ
Master's Degree: Management of Information Systems
1991 National Superior Institute of Technology
Engineering Diploma: Computer Science and
Electronics

Affiliations

New Jersey Hospital Association (NJHA), Princeton, NJ Active Member of CIO Constituent Group from 2012 to 2015.

Health Connect Partners (HCP), Active member since 2011.

HEALTHEC Regional Health Information Organization, Newark, NJ Active member from 2012 to 2015. Co-Chairman of
Technology Committee from 2012 to 2013.

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