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What is communication.
Communication is: the act or process of using words, sounds, signs, or behaviors to
express or exchange information or to express your ideas, thoughts, feelings, etc., to
someone else. Communication the process by which information is passed between
individuals and or organisations by means of previously agreed symbols.
Communication is sending and receiving information between two or more people.
The person sending the message is referred to as the sender, while the person
receiving the information is called the receiver. The information conveyed can include
facts, ideas, concepts, opinions, beliefs, attitudes, instructions and even emotions.
Importnce of communication.
Helps in exchanging ideas.
Communication also helps in socializing.
Communication also plays a crucial role in altering individuals attitudes,
Communication is a source of information
Process of communication
the message (the verbal and/or nonverbal content that must be encoded by the sender
and decoded by the receiver)
the channel (the medium by which the message is delivered and received)
the context (the setting and situation in which communication takes place)
noise (anything that interferes with the accurate expression or reception of a message)
feedback (a response from the receiver indicating whether a message has been
received in its intended form)
Put simply, effective communication takes place when a sender's message is fully understood
by the receiver.
Communication
The communication process consists of several elements. Following are the main elemnts of
communication process.
A sender is the party that sends a message.. ssender wil have the message, which is the
information to be conveyed. Sender will also need to encode her message, which is
transforming thoughts of the information to be conveyed into a form that can be sent, such as
words.
A channel of communication must also be selected, which is the manner in which the
message is sent. Channels of communication include speaking, writing, video transmission,
audio transmission, electronic transmission through emails, text messages and faxes and even
nonverbal communication, such as body language. Sender also needs to know the target of
communication. This party is called the receiver.
The receiver must be able to decode the message, which means mentally processing the
message into understanding. If you can't decode, the message fails. For example, sending a
message in a foreign language that is not understood by the receiver probably will result in
decoding failure.
Sometimes, a receiver will give the sender feedback, which is a message sent by the receiver
back to the sender.
Put all these components together to build a model of the communication process:
1. A sender encodes information
2. The sender selects a channel of communication by which to send the message
3. The receiver receives the message
4. The receiver decodes the message
5. The receiver may provide feedback to the sender
Barriers to communication.
There are many reasons why interpersonal communications may fail. In many
communications, the message (what is said) may not be received exactly the way the sender
intended.
Barriers to communication are those factors which prevent the message from reaching the
reciver. There are several barriers that affects the flow of communication in an organization.
These barriers interrupt the flow of communication from the sender to the recevier. There are
many barriers to communication and these may occur at any stage in the communication
process. Barriers may lead to your message becoming distorted and you therefore risk
wasting both time and/or money by causing confusion and misunderstanding.
Types of communication.
We can communicate by exchanging symbols words gestures or using pictures. Letters facial
expression etc are used to communication. Following are the main types of communication.
1.
Verbal Communication
Verbal communication refers to the form of communication in which message is transmitted
verbally; communication is done by word of mouth and a piece of writing. Objective of every
communication is to have people understand what we are trying to convey.
1.
Oral Communication
Written Communication
Oral Communication
In oral communication, Spoken words are used. It includes face-to-face conversations,
speech, telephonic conversation, video, radio, television, voice over internet. In oral
communication, communication is influence by pitch, volume, speed and clarity of speaking.
1.
Written Communication
Written communication refers to messages that are transmitted to receivers in writing.
In written communication, written signs or symbols are used to communicate. A written
message may be printed or hand written. In written communication message can be
transmitted via email, letter, report, memo etc. Message, in written communication, is
influenced by the vocabulary & grammar used, writing style, precision and clarity of the
language used.
Written Communication is most common form of communication being used in business. So,
it is considered core among business skills.
1.
Memos, reports, bulletins, job descriptions, employee manuals, and electronic mail
are the types of written communication used for internal communication. For
communicating with external environment in writing, electronic mail, Internet Web
sites, letters, proposals, telegrams, faxes, postcards, contracts, advertisements,
brochures, and news releases are used.
1.
Nonverbal Communication
Nonverbal communication is the sending or receiving of wordless messages. We can say that
communication other than oral and written, such as gesture, body language, posture, tone
of voice or facial expressions, is called nonverbal communication. Nonverbal
communication is all about the body language of speaker. Nonverbal communication is
anything besides words, such as gestures, actions, facial expressions, body language and
other aspects of your physical appearance
1.
1.
Formal Communication
In formal communication, certain rules, conventions and principles are followed while
communicating message. Formal communication occurs in formal and official style.
Usually professional settings, corporate meetings, conferences undergoes in formal pattern.
In formal communication, use of slang and foul language is avoided and correct
pronunciation is required. Authority lines are needed to be followed in formal
communication.
1.
Informal Communication
Informal communication is done using channels that are in contrast with formal
communication channels. Its just a casual talk. It is established for societal affiliations of
members in an organization and face-to-face discussions. It happens among friends and
family. In informal communication use of slang words, foul language is not restricted.
Usually. informal communication is done orally and using gestures.
Informal communication, Unlike formal communication, doesnt follow authority lines.
In an organization, it helps in finding out staff grievances as people express more when
talking informally. Informal communication helps in building relationships.
Horizontal communication is the flow of messages across individuals and groups on the same
level of an organization. Horizontal communication, also called lateral communication,
involves the flow of messages between individuals and groups on the same level of an
organization. This communication helps to promote teamwork and facilitates coordinated
group effort within a group or organization. It usually is less structured and informal
compared to vertical communication. This communication may take place as telephone calls,
e-mails, memos, letters, informal discussions, gossip, teleconferencing, videoconferencing,
Second Life conferencing, and meetings set up by the group.
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