Prime Bank Internship Report

1.
Introduction:
Banking is a business, which is run on the confidence and trust of people. This confidence
enjoyed by banks & enables the bank to mobilize funds from various sources. The main function
of a Bank may broadly be divided into two categories- (i) Borrowing money from the public by
accepting deposits (ii) Lending the money to public for development of trade, commerce,
industry & agriculture.
The Bank act as financial intermediaries between savers and investors. So we may treat the
banker as a dealer in money & credit. Most individuals and organizations make use of the banks,
either as depositors and borrowers.
Modern banks play an important role in the economic development of a country. Commercial
banks are the primary contributors to the economy of a country. Commercial banks are profit
making institutions that holds the deposits of individuals and business.
As banks are profit earning concerns, they collect deposit at the lowest possible cost and provide
loans and advances at higher cost. The differences between two are the profit for the bank. The
banks also role plays the human resources development. Banking is service oriented
organization. Efficacy of customer service is related with progressive operation.
This report concentrates on the general banking Practices in Prime Bank Limited, Probartak
More Branch, Chittagong. From the very beginning of taking birth, this branch is playing an
outstanding role for the betterment of the banking sector of this country.
In this internship report I have tried my level best to find out the jest of the general Banking and
financial position of Prime Bank ltd.
1.2
Objectives of the study:
The objectives of my study are as follows:

To have an idea about Prime Bank limited.
To know about the General Banking activities of the Prime bank Limited.
To analyze financial Performance of Prime Bank Limited based on five years financial
information.
To Know about Procedure of Credit and loan department.
To identify problems related with financial performance and find possible
Recommendations to overcome the problems.
1.3
Methodology of the study:
To prepare this report both primary and secondary data is used. The sources of primary and
secondary data are here as follows:
Primary Sources:
Face to Face conversation with the respective officers and staffs
Personal observation
Secondary Sources:
1.4
Annual Report of the bank

Banks financial statement.
Official Website of Prime Bank Ltd
Training Books, Catalogs of prime bank ltd.
Data Collection Techniques:
Fort the purpose of the study two methods of techniques used:

Observation
Interview
Observation:
Observation method is often used to complete this qualitative research because it is very
difficult to provide any specific example from any file about certain document, as the matter is
very sensitive for the client as well as for the bank.
Interview:
Primarily some data are collected from face-to-face interview of different employees of Prime
Bank Limited at Sat Masjid Road Branch. By face to face conversation with the
Borrowers and by personal interviewing it is easy to collect the accurate information
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for the study. For the purpose of this interview, customers were asked to fill up a
questionnaire. Based on their answer, it is easy to justify the Borrowers Perception on
Prime Bank Limited.
1.5 Scope of the study:

Banks are the major financial institutions of the country. However the scope of the report is
confined within the region of Oxygen branch of Chittagong. To attain my objectives I have
explained general banking activities and financial position of prime Bank.
My report covers mainly the area of general banking and financial department of Prime Bank
Ltd. It focuses on different general banking activities and financial position of the bank.
1.6 Limitations of the Study:

During the study, it was not possible to visit the whole area covered by the bank although the
financial statement and other information regarding the study have been considered following
limitations.
1.
Getting required information from busy officials within short time which is hampered the
data collection.
2.
This report suffers from a narrow data range for analysis.
3.
Changing environment from the educational area to the professional area.
4.
Lack of proper information.
5.
Banking sector and its operation is a complex issue.
6.
The study was conducted mostly on secondary data.
7.
Disclosing some data and information are not allowed by Bank Authority.
8.
Difficulty in gaining accesses to financial sector.
9.
Nonavailability of the most recent statistical data.
10.
As I am student it is not possible for me to collect all the necessary information.
11.
I had to complete this report within a very short span of time that was not sufficient for
investigation.
12.
Lake of Experience.
2.1 Historical Background:

Prime Bank Limited is among the best of Bangladeshi banks which was incorporated in 12 th
February, 1995 by a group of entrepreneurs. The bank aims to be the most efficient bank in
Bangladesh in terms of customer service, profitability and technological abilities. The bank
operates as a scheduled bank under banking license issued by Bangladesh Bank, the central Bank
of the country on April, 17, 1995 through opening of its Motijheel branch at Adamjee Court
Annex Building, Motijheel Commercial Area, Dhaka-1000
At present, the bank has a network of 120 branches strategically located in different cities. All
the branches are functioning in computerized environment.
The principal activities of the Bank are banking and related businesses. The banking business
include deposits taking, cash withdrawal, extending credit to corporate organization, retail and
small and medium enterprise, trade financing, project financing, lease and hire purchase
financing, issuance of local and international credit cards etc. The mode of banking includes
conventional and Islamic banking. The services are provided through both traditional and
modern products. It also provides investment banking and advisory services under the license
issued by Securities and Exchange Commission, Bangladesh. Its Subsidiary at Singapore is
engaged in providing remittances facilities to expatriate Bangladeshis. Through its Off-shore
branch it provides banking business involving Non-resident foreign currency denominated assets
and liabilities.
Prime Bank focuses on a wide range of financial products and services which include
commercial banking through both conventional and Islamic mode, Merchant and Investment
Banking, SME & Retail Banking, Credit Card and Off-shore Banking. It plays Leading Role in
Syndicated & Structured Financing. It has expertise in Corporate Credit and Trade Finance and
made extensive market penetration with continuous growth in Corporate, Commercial and Trade
Finance sectors. It has fully owned exchange houses in Singapore UK and a fully owned finance
company in Hong Kong.
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2.2
Board of Directors:
Azam J Chowdhury, Chairman

Mr. M.A. Khaleque, Vice Chairman
Khandakar Mohammed Khaled, Vice Chairman
Nd. Nader Khan, Director
Nasim Anwar Hossain, Director
Mafiz Ahmed Bhuiyan, Director
Md. Sirazul Islam Mollah, Director
Marina Yasmin Chowdhury, Director
Quazi Sirajul Islam, Director
Salma Huq, Director
Imran Khan, Director
Md. Shahadat Hossain, Director
Mohammed Mushtaque Ahmed Tanvir, Director
Waheed Murad Jamil, Director
Tarique Ekramul Haque, Director
Dr. G M Kurshid Alam, Independent Director
Dr. Shamsuddin ahmed, Independent Director
M farhad Hussain FCA, Independent Director
Ahmed Kamal Khan Chowdhury, Managing Director
Executive Committee:
Quazi Sirajul Islam, Chairman

Imran Khan, Vice Chairman
Salma Huq, Member
Md. Shahadat Hossain, Member
Sirajul Islam Mollah, Member
Mafiz Ahmed Bhuiyan, Member
Nasim Anwar Hossain, Member
Audit Committee:
Mr. Shamsuddin Ahmed, Ph.D., Chairman

Mr. Md Nader Khan, Member
Mr. Khandakar Mohammed Khaled, Member
Dr. G M khurshid Alam, Member
Mr.M farhad Hussain FCA, Member
Management:
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Ahmed Kamal Chowdhury, Managing Director

Md. Tabarak Hossain Bhuyian, Deputy Managing Director
Habibur Rahman, Deputy Managing Director
Md. Golam rabbani, Deputy Managing Director
Raheel Ahmed, Deputy Managing Director
Md. Touhidul Alam Khan, Deputy Managing Director
Ahmeed Shaheen, Deputy Managing Director
Syed Faridul Islam, Deputy Managing Director
2.3 Corporate Information:
Memorandum and Articles of Association

signed by the sponsors....................................................
Incorporation of the company...........................................
Certificate of commencement of Business........................
License issued by Bangladesh bank-.................................
License issued for opening the first Branch, Motijheel-...
.......
Formal launching of the Bank-.............
Commencement of Business from the Motijheel Branch-
Commencement of Islamic Banking Business from IBB, Dilkusha
Initial Public offerings (IPO)
Publication of prospectus- ................................................
Subscription opened- ........................................................
Subscription closed- .........................................................
Listed with Dhaka Stock Exchange Limited- ..................
Listed with Chittagong Stock Exchange Limited- ...........
Trading of shares on Dhaka Stock Exchange Limited .....
Trading of shares on Chittagong Stock Exchange Limited
Dividend declared in the 5th AGM (First after the IPO)- .
05.02.1995
12.02.1995
12.02.1995
20.02.1995
08.04.1995
17.04.1995
17.04.1995
18.12.1995
29.08.1999
09.09.1999
22.09.1999
27.03.2000
15.11.1999
29.03.2000
29.03.2000
14.03.2000
Registered as Merchant Banker with securities

and Exchange commission- ..............................................
29.03.2001
License issued from Bangladesh Bank as Primary Dealer11.12.2003
Registered as Depository participant of CDBL- ..............
29.03.2004
Trading of shares started in Demat form in stock exchanges15.06.2004
Agreement with Tremens for core Banking Software T2430.06.2005
Incorporation of Prime Exchange Co. Pte. Ltd. Fully owned subsidiary
of (PBL)- ..........................................................................
06.01.2006
Prime Exchange Co. Pte. Ltd. formally started business. .
08.07.2006
Opening of Off-shore Banking Unit at DEPZ, Savar, Dhaka
15.03.2007
Launching of ATM
11.03.2008
Launching of Internet Banking...
01.08.2009
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Opening of first SME Centre

04.08.2009
Recipient of SAFA Best Bank Award
05.12.2009
Incorporation of PBL Exchange (UK) Ltd.
19.11.2009
Obtained Permission for issuance of Subordinated Bond
for TK. 2,500 Million for Basel-II Compliance
31.12.2009
Incorporation of PBIL
28.04.2010
Incorporation of PBSL
29.04.2010
Obtained permission for issuance of Rights Share
25.05.2010
Launching of SMS Banking...
25.08.2010
Ground breaking of Prime Tower ..
22.09.2010
Change of Face Value & Market Lot of Shares.
06.01.2011
Launching of Phone Banking..
02.08.2011
Commencement of Business of PBL Finance (Hong Kong) Ltd. 01.09.2011
2.4 Vision of the bank:

To be the best private commercial Bank in Bangladesh in terms of:
Efficiency
Capital adequacy
Asset quality
Sound management and
Profitability having strong liquidity.
2.5 Mission of the Bank:

The two missions of Prime Bank Limited are:
To build Prime Bank Limited into an efficient, market driven, customer focused
institution with good corporate governance structure.
Continuous improvement in our business policies and procedures through integration
of technology at all levels.
2.6 Goals and Objectives:

To build up strong pillar of capital.
To promote trade, commerce and industrys
To discover strategies for achieving systematic growth.
To improve and broaden the range of product and services.
To develop human resource by increasing employment opportunities.
To enhance asset of shareholders.
To offer standard financial services to the people

To create congenial atmosphere b so that the client becomes interested to deal with
the prime bank limited.
To keep business morality.
To develop welfare oriented banking service.
To offer highest possible benefit to customers.
2.7 Managerial Hierarchy of PBL:

Chairman
Board Of Directors
Executive Committee
Managing Director
Additional Managing Director
Senior Executive Vice President
Executive Vice President
Senior Vice President
Vice President
Senior Assistant Vice President
Assistant Vice President
First Assistant Vice President
Senior Executive Officer
Executive Officer
Principal Officer
Senior Officer
Management Trainee Officer
Junior Officer
Asst.
Officer/Asst.
Cash
Officer
Trainee
Asst. Cash
Officer
2.8 Corporate philosophy:

Corporate Philosophy Of Prime Bank Limited are Given Below:
For customers:
To provide the most courteous and efficient service in every aspect of its business. To be
innovative in the development of new banking products and services.
For employees:
By promoting good staff morale through proper staff training and development, and
provision of opportunities for career development.
For shareholders:
By forging ahead and consolidating its position as a stable and progressive financial
institution.
By generating profits and fair return on their investment.
For community:
By assuming our role as a socially responsible corporate citizen in a tangible manner
By adhering closely to national policies and objectives thereby contributing towards
the progress of the nation.
By upholding ethical values and best practices.
Constantly seeking to improve performance by aligning our goals with stakeholders
expectations because we value them.
2.9 Strategic Priority:

The strategic priorities of Prime Bank Limited are:
Maintain satisfactory capital to support and remain compliant.
Continue to strive for sound growth by doing the business that we do well, expanding
into areas undeserved, entering new sectors and exploring innovative ideas
Have a strong customer focus and build relationship based on integrity, superior service
and mutual benefit
Continue to provide new services to customers with support of superior information
technology platform
Establishment of good corporate governance by remaining efficient, transparent,
professional and accountable to the organization, society and environment.
Ensure effective risk management for sustainable growth in shareholders value.
Diversification of loan portfolio through structured finance and expansion of Retail and
SMR financing
Value and respect people and make decisions based on merit
Expansion of Brand Image by in-house capacity development through continuous
training
Be responsible, trustworthy and law abiding in all that we do
Be leader in serving the interest of our community and country.
2.10 Ethics, Integrity and Trust:

Banking deals with public money where Ethics, Integrity and Trust is utmost important. Prime
Bank upholds these principles in every section by its management and customer service. The
following are the key principles of Employee codes of Ethics and Business conduct.
Provide service to customers with uncompromising integrity, utmost respect, unwavering
responsibility and dedicated citizenship.
Protect privacy and confidentiality of customer information
Prevent money laundering and fraud
Demonstrate workplace respect.
2.11 Credit rating:

CRISL reaffirmed long term rating of PBL to AA+ and short term rating to ST-1 based on
financials up to Feb, 2016.
2.12 Focused Corporate Strategy:

The bank is focused on few strategic issues encompassing change management in the short to
long period through the implementation of various policies, process and activities to ensure
continuous, sustainable and qualitative growth, with the sole objective of Institution Building.
An effective cluster management (Mentorship) program was implemented. Branch management
is now being continually exposed to mature thoughts and ideas through Mentors resulting in
qualitative improvement of their business and operational activities. Organizational and
structural changes were made in managing the banks operations more effectively. Business units
like-Corporate/Commercial, Retail, SME, and Cards were restructured and established to provide
sharper business focus to each of these revenue earning sources. Credit approval, quality and
recovery departments were strengthened and separated from simultaneously. Support services to
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ensure greater customer satisfaction with a wide range of products and services were
implemented. New departments like Alternate Delivery Channels, Cards back office, Call
centers, operational support were established.
2.13 The PBL brand:

PBLs superior service quality, strong corporate governance has given it an Excellent Brand
Image. To continue to reinforce the PBL brand, Prime Bank is continuously improving its
customer service, corporate governance and CSR activities by remaining innovative and caring.
2.14 Commitments:
PBL is committed to deliver value to its shareholders. PBL will continue to provide effective and
competitive financial solutions and services to its customers. It will continue to enhance the
shareholders value through consistent financial performance and efficient capital management.
PBL will foster a strong performance and learning culture that allows the development and talents of
its employees so that they can effectively play the role of PBL Brand Ambassador.
2.15 Award and Achievements:

Till 2015 Prime Bank Limited is awarded and achieved a good number of awards. They are
12th Bangladesh Awards DHL -The Daily Star

The BIZZ 2012 Inspirational Company Award
ICAB National Award 2010 for best published Accounts and Reports.
SAFA Award 2010 for best published accounts and corporate disclosure in banking
sector.
ICMAB Best Corporate Award.
Prime Bank wins 1st prize in 11th ICAB Award.
International Star for Leadership in Quality (ISLQ) award 2010 for business initiative
direction (B.I.D) France, Paris.
SAFA best presented accounts award 2009
SAFA best presented Accounts and Corporate Governance Disclosure Award 2009
winner.(Banking Sector)
10th ICAB National Award for best published Accounts and Reports 2009 first.
SAFA best presented account award 2008 (Joint winner)
SAFA best presented account award 2007- Bronze award (banking Sector)
SAFA best presented account award 3rd position
10th ICAB National Award 2010 for best published Accounts and Reports 2009 winner.
ICMAB Best Corporate performance award 2008 (First position)
9th ICAB National Award 2010 for best published Accounts and Reports 2008 (First
Prize).
2.16 Products and service:

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In the field of retail banking Prime Bank Limited presents a wide variety of Services. They
always try to ensure the best quality retail banking services for their customers.
Retail Banking:
Retail Banking Division of PBL has passed another successful year both in terms of assets and
liability business procurement. This has been possible because PBL is different from the
competitors and customers can easily differentiate banks products from others. The agility in
terms of expanding the delivery channels, augmenting value added products, creating new
avenues of services, inventing new alternative delivery channels for expanding banks customer
base in distant urban and rural areas were the contributing factors for satisfactory performances.
In 2012, new products like My First Account ( MFA), Account 150% and Laksma Puron (LP)
were launched whereas products like DBDS, MBDS,PMS were redesigned. In their retail
banking service the number of services they have are given below Retail Loan:
Under retail loan services there are a number of products and services. They are-
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Deposit Products:
Fixed Deposit
Special Notice Deposit
Current Deposit
Savings Deposit
Savings Account
My First Account
Shukonna
Nobagoto
Non Resident Taka Account
NR Investors Taka Account
Security Deposit Receipt
Deposit Schemes:
Double Benefit Deposit Scheme
Monthly Benefit Deposit Scheme
House Building Deposit Scheme
Education Savings Scheme
Lakhopati Deposit Scheme
Prime Millionaire Scheme
Contributory Savings Scheme
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Laksmapuron Savings Scheme

Account 150% Deposit Scheme
Brighter Tomorrow
Cash Management
Corporate Banking:
Corporate banking is the center of all corporate lending operation of PBL. Major part of the
banks asset portfolio falls under this segment of credit. Several strategic business units (SBUs)
are working under the umbrella of corporate Banking division. They are- General Credit Unit,
Export Finance Unit, Lease Finance Unit ,Structured Finance Department During the year 2015,
the bank continued playing a major role in supplying business capital, arranging and raising
finance while maintaining a high standard of diligence prosper and build social and physical
infrastructure of the country. As at the end of 2015, total corporate lending of bank stood at Tk
134.70 billion registering 15 percent growth over that year of 2015 and accounting for about 84
percent of banks total loan portfolio. In 2015, another new business unit was formed namely
Corporate Liability Marketing and Cash Management to offer different kind of liability products
and innovative solution for cash management to fulfill the need of ever changing requirement of
the large corporate.
Cash Credit
Loan General
Lease Finance
Hire Purchase
House Building Loan Commercial/Residential
OD (General)
Letters of Credit
Payment Against Document (PAD)/Packing
Credit(PC)/Export Cash Credit (ECC)
Foreign Document Bill Purchase (FDBP)
Inland Documentary Bills Purchased (IDBP)
EDF Loan
Loan Against Imported Merchandize (LIM)
Letter of Trust Receipt (LTR)
Payment Against Documents (PAD)
Secured Overdraft (SOD)
Time Loan
Letters of Guarantee
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SME Financing:
PBL has been increasingly focusing on SME financing. Despite growing focus about small and
medium enterprise in Bangladesh and consequent policy efforts in these directions, limited
access to financing still forms the crux of the problem of this sector. The overriding vision of
PBL is to offer congenial lending products and services so that SMEs can aspire to opportunities
of growth and wealth creation. Keeping this in view, formulated a comprehensive policy on SME
financing and made significant progress in financing this sector. During 2012, PBLs strategy
was focused on marketing the product to wide range of customers and providing working capital
and tern loan to different manufacturers, traders and service providers including backward and
forward linkage industry that fall into SME universe. Outstanding SME loan of SME branches
was Tk. 988.86 million and the recovery rate was 95% which is also a satisfactory result of
management of overall portfolio.
Sahaj Rin (Easy Loan)

Sampad Rin (Capital Loan)
Chalti Rin (Working Capital Loan)
Moushami Rin (Seasonal Loan)
Digun Rin (Double Loan)
Anchol (Women Entrepreneurs Loan)
Prodip Loan
Prime Subidha
Islamic Banking:
Islamic banking operation of PBL started in the very year of its establishment in December 1995
through the opening of Islamic banking branch at Dilkusha, Dhaka. PBL is the pioneer in such a
kind of blending of conventional and Islamic banking in the country which is followed by many
other banks. With the passage of time, the bank now carries on its Islamic banking operations
through five Islamic Branches. Operations of Islamic banking branches are coordinated by
Islamic Banking division at Head Office and supervised by Prime bank Shariah Supervisory
Committee. Launching of Islamic Banking operation by PBL by introducing different innovative
products and services based on Islamic Shariah got tremendous response from a considerable
portion of its clientele who are eager to accept Shariah compliant modern and innovative
banking products and services. PBL is also offering Islamic Banking products and services
through Islamic banking service desks set up at its conventional banking branches.
Al-Wadeeah Current Account (AWCA)
Mudaraba Savings Account (MSA)
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Mudaraba Special Notice Deposit (MSND)

Mudaraba Term Deposit Receipt (MTDR)
Mudaraba Sukonna Deposit Account
Mudaraba My First Account
Mudaraba Special Saving Scheme Deposit:
Mudaraba Double Benefit Deposit Scheme (MDBDS)
Mudaraba Contributory Savings Scheme (MCSS)
Mudaraba Education Savings Scheme (MESS)
Mudaraba Hajj Savings Scheme (MHSS)
Mudaraba Monthly Benefit Deposit Scheme (MMBDS)
Mudaraba Lakhpati Deposit Scheme (MLDS)
Mudaraba Millionaire Deposit Scheme (MMDS)
Mudaraba House Building Deposit Scheme (MHBDS)
Mudaraba Laksma Puron Savings Scheme (MLPSS)
Mudaraba 150% Deposit Scheme
Mudaraba Brighter Tomorrow Deposit Scheme
Internet Banking:
IT development team successfully replaced the Tremens internet banking module with its selfdeveloped Internet Banking software Altitude, which has enabled the bank to serve its
customers with various real-time online banking services without requiring them to come to the
bank. Now the customers can access the internet banking application using any browser from
their Desktop PC, Laptop and any handheld devices like-Mobile Phone, PDA, Tablet etc. Using
Altitude, customers will get the following servicesBalance enquiry
View FDR and deposit scheme information
View loan information
Transaction search
Statement download
Real-Time fund transfer
Real-Time utility bill payments
Credit card bill payments
Green Banking:
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The environmental degradation needs to be tackled in a concerted manner by all. Society

demands that business also take responsibility in safeguarding the planet. Prime Bank reinforced
its Green banking initiative being a responsible Corporate Citizen.
3.1General Banking:
General banking department is the heart of all banking activities. This is the busiest and
important department of a branch, because funds are mobilized, cash transactions are made;
clearing, remittance and accounting activities are done here. Financial institution/ intermediary
that mediates or stands between ultimate borrowers and ultimate lenders is knows as banking
financial institution. Banks perform this function in two ways- taking deposits from various areas
in different forms and lending that accumulated amount of money to the potential investors in
other different forms. General banking department aids in taking deposits and simultaneously
provides some ancillaries services.
General banking is the front-side banking service department. It provides those customers who
come frequently and those customers who come one time in banking for enjoying ancillary
services. In some general banking activities, there is no relation between banker and customers
who will take only one service form bank. On the other hand, there are some customers with who
bank are doing its business frequently. It is an important department for all banks because it
provides day-to-day service to the customers. Front Desk is the important for general banking.
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Customers give their deposits and meet their demand for cash by honoring cheques. Besides this
a customer opens new accounts, remit funds, issues bank drafts and pay orders etc.
3.2 General Banking Divisions:

There are certain three sections working together to fulfill the target of the company.
Customer Service
Cash Department
Accounts Department
Customer Service:
Different functions of customer service are:
Accounts opening
Issuance of Cheque Book
Issuance of Payment Order
Issuance of T.T
Issuance of D.D
Issuance of Online Transfer
Handling transfer transaction
Operation of clearing house
Executing customer standing instructions
Cash Department:
Different functions of cash department are:
Receiving cash from the depositors.
Payment of cash to the client as demanded.
Checking all areas of deposit slip whether it is clearly written or not (name, account no,
amount)
Verifying the payment cheque when to pay the money to the clients whether the
information is available or not like date, amount, account no etc.
All the received and payment money must be written down in the receipt & payment
register along with account no.
Cash register must be maintained by the Cash Officer.
Maintenance of daily cash balance & preparation of monthly cash ba
Accounts Department:
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Accounts department of Prime Bank Limited can be broadly classified in the following two
groups:
o General Accounting
o Investment Accounting
General Accounting:
General Accounting includes accounting for-general and administrative expense, funding
operation and fixed assets.
Activities of accounting subsection includes
Registration of voucher.
Posting of voucher in the ledger.
Preparation of unadjusted trial balance
Preparation of adjustments (accrual of expenses and income)
Preparation of adjusted trial balance
Maintenance of accounts with Bangladesh bank & other banks
Investment Accounting:
The Bank maintains its books of account based on the operating method of accounting according
to Generally Accepted Accounting Standards in conformity with one the provision of relevant
regulations of Bangladesh Bank.
Collection of receipts i.e. rental, profit
Controls of collection i.e. maintain cheque register.
Reporting of information regarding rental collection i.e. cash collection statement.
Acknowledgement to the Account holder i.e. statement of accounts.
Preparation of overdue statement i.e.-overdue statement for BOD.
Activities regarding delinquent charge i.e.-billing.
Treatment of irregular investment Account.
3.3 General Banking Functions:

A financial institution intermediary that mediates or stands between ultimate borrowers and
ultimate lenders is knows as banking financial institution. Banks perform this function in two
ways- taking deposits from various areas in different forms and lending that accumulated amount
of money to the potential investors in other different forms. General banking department aids in
taking deposits and simultaneously provides some ancillaries services.
General banking is the front-side banking service department. It provides those customers who
come frequently and those customers who come one time in banking for enjoying ancillary
services. In some general banking activities, there is no relation between banker and customers
who will take only one service form bank. On the other hand, there are some customers with who
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bank are doing its business frequently. It is an important department for all banks because it
provides day-to-day service to the customers. Front Desk is the important for general banking.
Customers give their deposits and meet their demand for cash by honoring cheques. Besides this
a customer opens new accounts, remit funds, issues bank drafts and pay orders etc. There are
various sections in this department, which are as follows: Accounts Opening Section
Remittance Section
Cheque Clearing Section
Cash Section
3.4 Account Opening Section:

To establish a Banker and customer relationship Account opening is the first step. Opening of an
account binds the Banker and customer into contractual relationship. But selection of customer
for opening an account is very crucial for a Bank. Indeed, fraud and forgery of all kinds start by
opening account. So, the Bank takes extremely cautious measure in its selection of customers.
Types of Account:
Probartak More Branch has the following types of accounts:
My First Account
Current Account
Savings Account
Fixed Deposit Account
Procedure to open an Account (for others account):
(1) For opening an account, at first the prospective account holder will apply for opening an
account by filling up account opening form. Account opening form consists of the name of
the branch, type of account, name of the applicant(s), present address, permanent address,
passport number (if any), date of birth, nationality, occupation, nominee(s), special
instruction (if any), initial deposit, specimen signature(s) of the applicant(s), introducers
information etc.
(2) The prospective customer should be properly introduced by the followings:
i.
An existing customer of the bank.
ii.
Officials of the bank not below the rank of Assistant Officer.
iii.
A respectable person of the locality who is well known to the
Manager or authorized officer.
(3) Two copies of passport size photograph of account holder and one copy of passport size
photograph of nominee duly attested by the introducer.
24
(4) Signature of the prospective account holder in the account opening form and on the
specimen signature card duly attested by the introducer.
(5) Then the concerned authority will allocate a number for the new account.
(6) The customer then deposit the initial deposit by filling up a deposit slips. Initial deposit
to open a current account in PBL is Tk. 1000.00 and saving account is Tk. 500.00.
After depositing the initial deposit, the account is considered to be opened. PBL maintains all of
its accounts in computer. After depositing the initial deposit, PBL records it in the computer by
giving new account number. Then it issues cheque book requisition slip by the customer. Then it
distributes all relevant papers to respective department.
Activities & papers necessary for opening an account:
(A) Joint Account:
If the account is a joint account, then the joint account holder should submit a declaration and
operational instructions of the account along with their signature. The declaration is Any balance to the credit of the account is and shall be owned by us as joint depositors. Any
liability whatsoever incurred in respect of this account shall be joint and several.
(B)
Partnership firm:
The following documents have to be submitted for preparing an account of a partnership firm:
i)
Partnership deed.
ii)
(a) If the partnership firm is a registered one, then one copy of registration forms.
(b) If not, then a copy of certificate from the notary public.
(C)
Limited Company:
For the opening of an account of a limited company, following documents have to be submitted:
1. A copy of resolution of the company that the company decided to open an account in the
Prime Bank.
2. Certified true copy of the Memorandum & Articles of Association of the Company.
3. Certificate of Incorporation of the company for inspection and return along with a duly
certified Photocopy for Banks records.
4. Certificate from the Registrar of Joint Stock Companies that the company is entitled to
commence business (in case of Public Ltd. Co. for inspection and return) along with a
duly certified Photocopy for Banks records.
5. Latest copy of balance sheet.
6. Extract of Resolution of the Board/General Meeting of the company for opening the
account and authorization for its operation duly certified by the Chairman/Managing
Director of the company.
7. List of Directors with address (a latest certified copy of Form-XII).
25
(D)
Club/Society:
Following documents have to be obtained in case of the account of the club or: society
i)
Up to date list of office bearers.
ii)
Certified copy of Resolution for opening and operation of account.
iii)
Certified copy of Bye-Law and Regulations/Constitution.
iv)
Copy of Government Approval (if registered).
(E)
Cooperative Society:
Following documents have to be obtained in case of the account of Cooperative Society:

i)
Copy of Bye-Law duly certified by the Co-operative Officer.
ii)
Up to date list of office bearers.
iii)
Resolution of the Executive Committee as regard of the account.
iv)
Certified copy of Certificate of Registration issued by the registrar, Co-operative
societies.
(F)
Non-Govt. College / School / Madrasha / Muktab:
Following documents have to be obtained in case of the account of non-govt. College / school /
madrasha / muktab:
i)
Up to date list of Governing Body/Managing Committee.
ii)
Copy of Resolution of the Governing Body/Managing Committee authorizing
opening and operation of the account duly certified by Gazettes Officer.
(G)
Trustee Board:
Following documents have to be obtained in case of the account of trustee board:

i)
Prior approval of the Head Office of PBL.
ii)
Certified copy of Deed of Trust, up to date list of members of the Trustee Board
and certified copy of the Resolution of Trustee Board to open and operate the
account.
(H)
Minors Account:
Following documents have to be obtained in case of the account of minor:

Putting the word MINOR after the title of the account.
Recording of the special instruction of operation of the account.
The AOF is to be filled in and signed by either the parents or the legal guardian appointed
by the court of law and not by the minor.
3.5 Local Remittance:

Local remittance is one of the main components of general banking. The activities of local
remittance are --26
1) Telegraphic Transfer,
2) Demand Draft issue,
3) Pay order.
Telegraphic Transfer (TT):
It is an order from the issuing branch to the drawee bank / branch for payment of a certain sum
of money to the beneficiary. The payment instruction is sent by telex and funds are paid to the
beneficiary through his account maintained with the drawee branch or through a pay order if no
account is maintained with the drawee branch.
Procedure of issuing TT:
Following procedures are followed while issuing of TT:
The applicant fills up the relevant parts of the prescribed application form in triplicate,
duly signed the same and gives it to the GB.
GB will fill up the commission part for banks use and request the applicant to deposit
necessary cash or cheque at the cash booth.
GB will prepare telex in appropriate form, sign it and send it to the telex operator for
transmission of the message.
GB will prepare necessary advice. Debit advice is sent to the client if clients account is
debited for the amount of T.T.
T.T. Confirmation Advice is sent to the drawee branch.
Credit Ticket (second copy of the application form) is used to credit the PBL General
Account.
Payment of T.T.:
In case the beneficiary does not maintain any account with the drawee branch a pay order
will be issued in favor of the payee and sent to his banker / local address as the case may
be.
Every branch maintains a prescribed T.T. Payable Register. All the particulars of T.T. are
to be properly recorded in this register duly authenticated. A separate Type of T.T.
confirmation advice is sent to the drawee branch on the same day. On receipt of T.T.
confirmation advice, the particulars of T.T. are verified with reference to particulars
already recorded in the T.T. payable register.
Demand Draft (DD):
Sometimes customers use demand draft for the transfer of money from one place to another.
For getting a demand draft, customer has to fill up an application form. The form contains date,
name and address of the applicant, signature of the applicant, cheque number (if cheque is
given for issuing the DD), draft number, name of the payee, name of the branch on which the
27
DD will be drawn and the amount of the DD. The form will be duly signed by the applicant and
by the authorized officer. PBL charges .15% commission on the face value of DD as service
charge.
Process of issuing Local Draft:
Followed procedures are followed while issuing local draft
Get the application form properly filled up and signed by the applicant.
Complete the lower portion of the form for the banks use.
Calculate the total amount including the banks commission.
If the cheque is presented for of the local draft, the officer should get the cheque duly
passed for payment by the authorized person and record the particulars of local draft on
the back of the cheque.
If the client wants to debit his account for the payment of the draft amount, the officer
should get the account holders signature verified properly, from signature card on record
of the branch and debit clients account for the total amount including commission.
The first copy of the application form will be treated as Debit Ticket while the second
copy will be treated as Credit Ticket and kept by the GB. The third copy is handed over to
the applicant as customers copy.
The GB Department maintains a prescribed L.D. Issue Register. All the required
particulars of LDs issued by PBL should be entered in that register duly authenticated.
Cancellation of Local Draft:
The followings are followed while canceling a L.D.
The purchaser should submit a written request for cancellation of the L.D. attaching
therewith the original L.D.
The signature of the purchaser will have to be verified from the original application form.
Managers prior permission is to be obtained before refunding the amount of draft.
Cancellation charge is to be recovered from the applicant and only the amount of the draft
less cancellation charge should be refunded. Commission charge, posted charge etc.
recovered for issuing the L.D. should not be refunded.
The original entries are to be reversed giving proper narration. An IBDA for the cancelled
L.D. should be issued on the drawee branch.
Cancellation of L.D. should also be recorded in the L.D. Issue Register.
Payment of L.D.:
When L.D. is presented for payment at the paying branch, its details are to be carefully
examined with reference to the following points
Whether the draft is drawn on the Local office.
Whether the draft is crossed or not. Amount of crossed draft is not paid in cash to the
payee but to be paid to his account with a bank.
28
Draft must have to be signed by two authorized officers of the issuing branch. Their
signatures are to be verified from the specimen signature book for being sure that draft
that the draft is genuine. The verifier should put his initial.
Endorsement on the back of the draft must be regular in case the draft is presented
through clearing.
The amount of the draft should not exceed the amount written in red ink at the top of the
draft.
The payee is to be properly identified in case of cash payment
The particulars of the draft i.e. the draft number, date, amount and the name of the payee
should be verified from the L.D. Payable Register.
In case of payment, the draft should be cancelled with red ink. The date of payment
should be recorded in the L.D. Payable Register.
Stop payment of Local Draft:
The payee or purchaser of the draft cannot give stop payment instruction to the drawee
branch. If the paying branch receives a request from the purchaser of the draft for stopping
payment of the draft, it will ask the purchaser to approach the issuing branch about the
purpose. The paying branch should however exercise necessary precaution in this regard.
Only the issuing branch can issue instruction for stop payment of the draft under special
circumstances.
Pay Order (PO):
For issuing a pay order, the client is to submit an application to GB in the prescribed form. This
form should be properly filled up and signed. For issuing pay order PBL charges commission on
the following rate
For Tk. 1 to 10,000, the commission is Tk.10.
For Tk. 10,001 to 1,00,000, the commission s Tk. 15.
For Tk 1,00,001 to 5,00,000, the commission is Tk. 50.
For Tk 5,00,001 to 10,00,000, the commission is Tk. 75.
For Tk 5,00,000 above, the commission is Tk. 100.
Payment of Pay Order:
The pay order is presented to the bank either through clearance or for credit to the clients
account. While payment, relative entry is given in the pay order register with the date of
payment.
Cancellation of Pay Order:
The following procedure should be followed for the cancellation of the pay order:
The client should submit a written request for canceling the pay order attaching therewith
the original pay order.
The signature of the purchaser will have to be verified from the original application form.
29
Managers prior permission is to be obtained before refunding the amount of the pay
order.
Cancellation charge is to be recovered from the applicant and only the amount of the pay
order less cancellation charge should be refunded. Commission recorded for issuing of
the original pay order should not be refunded.
Then the officer should write cancelled on the pay order
The original entries should be reversed with narration.
Cancellation of the pay order should also be recorded in the register.
3.6 Clearing Section:

According to the Article 37(2) of Bangladesh Bank Order, 1972, the banks, which are the
member of the clearinghouse, are called as Scheduled Banks. The scheduled banks clear the
chouse drawn upon one another through the clearinghouse. This is an arrangement by the central
bank where every day the representative of the member banks gathers to clear the chouse.
The representatives of all the banks meet at a specified time, for exchanging the instruments and
arriving at the net position regarding receipt or payment. The place where the banks meet and
settle their dues is called the Clearinghouse.
Activities of the Section:
(a) Preparation of Clearing Outward and Inward Lodgment and record maintenance of the same.
(b) Batch posting as and when required.
On receipt of instruments, the same is endorsed here. Then clearing section will sent IBDA to
head Office for clearing purpose and on receipt of IBCA from Head Office amount is credited to
customers account and vice versa. If the instrument is return then the same is given back to the
customer.
3.7 Cash Section:

Cash section is a very sensitive organ of the branch and handle with extra care. Operation of this
section begins at the start of the banking hour. Cash officer begins his/her transaction with taking
money from the vault, known as the opening cash balance. The amount of opening cash balance
is entered into a register. After whole days transaction, the surplus money remain in the cash
counter is put back in the vault and known as the closing balance. Money is received and paid in
this section.
Cash Receipt:
At first the depositors fill up the Deposit in Slip. For saving account and current
account same Deposit in Slip is used in this Branch.
After filling the required deposit in slip, depositor deposits the money.
30
Officers at the cash counter receives the money, count it, enter the amount of money in
the register kept at the counter, seal the deposit in slip and sign on it with date and keep
the banks part of the slip. Other part is given to the depositor.
In this branch, i.e., two different officers maintain two different books for entering such
entries. All deposits of saving account are maintained by one officer and other accounts
by another officer.
At the end of the day entries of both of these registers are cross checked with the
register kept at the cash counter to see whether the transactions are correct or not.
3.8 Collection Section:

Checks, drafts etc. are drown on bank located outside clearing house are sent for collection
Probartak More Branch collects its clients above-mentioned instruments from other branches of
PBL and branches other than PBL. In case of out ward bills for collection customers account is
credited after finishing the collection processor. And in case of in ward bills customers account is
debited for this purpose. So it place dual role as follows:
1) Collecting Banker
2) Paying Banker.
There is one Officer working over desk in this department.
Activities of the Section:
Preparing of Outward and Inward Collection Item.

Inter-Branch Transfer.
Batch posting and checking as and when required.
Other works as and when require.
Collection is done when:

(i) Paying Bank is located out side Chittagong City.
(ii) Paying Bank is other branches of PBL situated inside Chittagong City.
3Commission for Collection:
Up to 1 lac --------------------------------------------- 0.15%
Above 1 lac--------------------------------------------- 0.10%
Above 5lac ----------------------------------------------0.05%
Maximum charge is Tk. 1200 and minimum charge is Tk.10.
3.9 Accounts Section:

31
In banking business transactions are done every day and these transactions are to be recorded
properly and systematically as the banks deal with the depositors money. Any deviation in
proper recording may hamper public confidence and the bank has to suffer a lot. Improper
recording of transactions will lead to the mismatch in the debit side and credit side. To avoid
these mishaps, the bank provides a separate department whose function is to check the mistakes
in passing vouchers or wrong entries or fraud or forgery. This department is called Accounts
Department.
Functions of Accounting Department:
We can divide the functions of accounting department into two categories. One is day-to-day task
and another is periodical task.
Day to day functions:
Here day-to-day function refers to the every day tasks. Accounting department of PBL
performs the following day to day functions:
Recording of transaction in the cashbook, general and subsidiary ledger.
Preparing the daily position of deposit and cash.
Making the payment of the expense of the branch.
Recordings of inter branch fund transfer.
Checking whether all the vouchers are correctly passed.
Recording the voucher in the voucher register.
Packing and maintains the total debit and total credit vouchers
.
Periodical functions:
Periodical functions of accounts department include the preparation of different weekly,

fortnightly, monthly, quarterly and annual statement. The accounts department prepares the
following statements:
Monthly statement of deposits, loans and advances, profit and loss etc.
Quarterly statement of deposits, loans and advances, profit and loss etc.
Yearly statement of deposits, loans and advances, profit and loss etc.
Yearly statement of classified Loans and Advances.
Statement of Affairs.
Yearly Budget of the Branch, etc.
3.10 Online Branch Banking Section:

Prime Line:
The Bank has set up a Wide Area Network (WAN) across the country to provide Online Branch
Banking facility to its valued clients. Under the Scheme, clients of any branch shall be able to do
32
banking transaction at other branches of the bank. Under this system a client will to be able to do
following type of transactions:
Cash withdrawal from his/her account at any branch of the Bank irrespective of location.
Cash deposit in his/her account at any branch of the Bank irrespective of location.
Cash deposit in other's account at any branch of the Bank irrespective of location.
Transfer of money from his/her account with any branch of the Bank.
Any amount can be deposited or transferred under Prime Line. In the system, however, at
present there is a limit for cash withdrawal through bearer or by account holder himself.
Requirement of Prime Line service:

The Clients who has account in prime bank or who will open account in prime bank and would
be interested to maintain substantial deposits in Savings, Current or STD accounts, will be
eligible to get Prime Line Service.
Intending and eligible clients have to apply in prescribed application form to the branch to get
the online service from the bank. The client should submit two copies photographs and signature
cards along with the application form. The online membership is Tk 50/- per month
Transaction Limit:
Maximum ceiling of cash withdrawal by self is Tk. 10,00,000/- (ten lac) only per
transaction.
Maximum ceiling of cash withdrawal by third party (bearer) per transaction is below
Tk............... Only (Account holder will determine the amount).
Cash deposit/transfer by online transaction is unlimited.
Charges for Online Transaction:
There will be no charge for transaction within the city where the account is domiciled.
Fee Tk. 50/- will be realized from the customers account for each remote transaction
(inter-city) for amount upto Tk. 1, 00,000 (one lac).
Fee at the rate of 0.075% will be realized from the customers account for each remote
transaction of amount more than Tk. 1,00,000 (one lac).
3.11 Deposit Schemes Section:

Bank is the largest organization of mobilizing surplus domestic savings. For poverty alleviation,
we need self-employment, for self-employment we need investment and for investment we need
savings. In the other words, savings help capital formations and the capital formations help
investments in the country. The investment in its turn helps industrialization leading towards
creation of wealth of the country. And the wealth finally takes the country on road to progress
and prosperity. As such, savings is considered the very basis of prosperity of the country. The
33
more the growth of savings, the more will be the prosperity of the nation. PBL has formulated
the following Savings Schemes:
Prime Millionaire Scheme

Double Benefit Scheme
Lakhopati Deposit Scheme
House Building Deposit Scheme
Monthly Benefit Deposit Scheme
Contributory Saving Scheme
Education Saving Scheme
Fixed Deposit Scheme
Short Term Deposit
Foreign Currency Deposit Account
Non-Resident Taka Account
Non-Resident Foreign Currency Deposit Account (NFCD)
Non-Resident Investors Taka Account (NITA)
Prime Millionaire Scheme:
Monthly installment shall be Tk. 12,465.00/ Tk. 7,890.00/ Tk. 4,570.00 for the tenor of
5/7/10 years respectively.
Terminal amount on maturity shall be Tk. 10.00 lac.
Size of monthly Investment
deposit (in Taka.)
(in Year)
12,465/7,890/4,570/-
5
7
10
Tenor After the investment

Tenor the terminal
value of the scheme
(in Taka)
1,000,000/1,000,000/1,000,000/-
Pension size of
installment
according to the
years invested
(in Taka)
21,748/17,137/13,786/-
The depositor will have the option to choose any installment size at the time of opening
of the A/C. and will not be allowed to change the size of installment afterwards.
The depositor will have the opportunity to take loan upto 80 percent against this deposit
scheme.
This scheme can be opened for the minor persons.
Double Benefit Deposit Scheme:
Salient features of this scheme are:
At maturity after 06 (six) years double the amount of deposit will be paid to the depositor.
The instrument shall be issued for 06(six) years term.
34
Deposit of Tk. 25,000/- (Taka twenty five thousand) and multiples thereof but maximum
limit of Tk. 25, 00,000/- (Taka twenty five lac) at a time will be acceptable under the
scheme.
The age limit of the applicant would be 18 to 60 years.
Lakhopati Deposit Scheme:
Monthly installment size, tenure and terminal value of the scheme will be as follows:
Monthly Installment size Tenure
(Taka)
250/15 years
500/10 years
1,285/5 years
2,400/3 years
Amount to be paid after

maturity (Taka)
1,00,000/1,00,000/1,00,000/1,00,000/-
Account in the name of minors can be opened too under the scheme as per standard
procedure for minor accounts.
Loan may be allowed up to 80% of the deposited amount against lien on the same where
the deposited amount shall be at least Tk. 50,000/- and the interest rate of the loan shall
be as per prevailing commercial lending rate of the bank.
House Building Deposit Scheme:
At first Prime Bank Limited has brought this house building deposit scheme
Bangladesh.
The salient features of the scheme are given below:
The tenor of the House Building Deposit Scheme will be 5/7/10 years.
Minimum Equity building amount shall be Tk. 10.00 lac.
Size of monthly Investment Tenor After the investment Pension size
deposit (in Taka.)
(in Year)
Tenor the terminal installment
value of the scheme according to
(in Taka)
years invested
Taka)
4,570/4,705/10
1
7,890/8,045/7
1
12,465/12,640/5
1
facility in
of
the
(in
The depositor will have the opportunity to take house building loan facility less than
0.25% interest rate of HBL.
The depositor will get the facility to pay any service charge for credit card for 1 year.
HBL facility shall be considered on maturity upon application up to three times the loan
on compliance of loan formalities
Monthly Benefit Deposit Scheme:
35
This is a Deposit Scheme where the depositor gets monthly benefit out of his deposit. The
scheme is designed for the benefit of the persons who intend to meet the monthly budge of their
families for the income out of their deposit.
Deposit of Tk. 25,000.00 (Taka twenty five thousand) and multiples thereof, but
maximum Tk. 25, 00,000/- (Taka twenty-five lac) shall be acceptable under the scheme.
The Deposit shall be for a period of 5 (five) years. The Principal amount is refundable on
maturity.
The depositor will have the opportunity to take loan facility.
Contributory Savings Scheme:
This is a Savings Scheme in which a person gets the opportunity to build up savings by
contributing monthly installments and receives an attractive fixed amount at the end of a
specified term.
The scheme is designed to help the fixed income group to save money and build up a sizable
fund with which they can go for some income generating venture to improve the quality of their
life and or meet any future financial obligations.
Minimum size of monthly installment shall be Tk. 500/- and multiples of Tk. 1000/Maximum installment size shall be Tk. 25,000/ The Deposit shall be for a period of 5 years.
Account in the name of minors can be opened too under the scheme.
The Depositor will have the opportunity to take loan facility.
Education Savings Scheme:
The educational expenses particularly the expenses for higher education are sharply increasing
day by day in our country. Sometimes, the children are deprived of getting the desired level of
education because of the inability of the parents to meet their educational expenses. But the
parents would not feel any difficulty to defray such expenses if a proper financial planning is
made much ahead of time.
Deposit of Tk. 50,000/- and multiples thereof but maximum limit of
at a time will be acceptable under the scheme.
The instrument shall be issued for a period of 5 years term.
Tk. 5, 00,000/-
Fixed Deposit Scheme:

This type of deposit should be kept for a fixed term or period. Prime Bank Limited deals with the
following terms deposit.
36
Sl
Particulars
Rate of Interest
A) 1 (One) month
a) Below Tk.50.00 lac
3.50%
b) Tk.50.00 lac and above but below Tk.1.00 crore
3.50%
c) Tk.1.00 crore and above but below Tk.3.00 crore
3.50%
d) Tk.3.00 crore and above
3.50%
B) 3 (Three) months
a) Below Tk.1.00 crore
4.54%
b) Tk.1.00 crore and above but below Tk.3.00 crore
4.50%
c) Tk.3.00 crore and above
4.50%
C) 6 (Six) months
5.00%
5.00%
5.00%
D) 1 (One) year & above

5.00%
5.00%
5.00%
Short Term Deposit:

A short term deposit (STD) account is a running account with amounts being paid
into and drawn out of the account continuously.
These accounts are called Demand Deposits or Demand Liabilities since the banker is
under obligation to pay the money in such deposits on demand.
37
These accounts are generally opened by Business organization, Public institution, and
corporate bodies.
Current interest rate on STD account is presented in the following table:
Sl
Particulars
01
.
Special Notice Deposit (For Customer)
02
.
Rate of Interest
a) Below Tk. 1.00 crore
2.00%
b) Tk. 1.00 crore and above but below Tk. 25.00 crore
2.50%
c) Tk. 25.00 crore and above but below Tk. 50.00 crore
2.50%
d) Tk. 50.00 crore and above but below Tk. 100.00 crore
2.50%
e) Tk. 100.00 crore and above
4.00%
Savings Deposit
4.00%
3.12 Conclusion:
Bank is the largest organization of mobilizing surplus domestic savings. Attractive Savings
Schemes are offered by PBL such as Contributory Savings Scheme, Monthly Benefit Deposit
Scheme, Special Deposit Scheme, Education Savings Scheme, Fixed Deposit Scheme, Prime
Bank Money Scheme, Prime Bank Insured Fixed Deposit Scheme as well as different accounts to
save money. Schemes are designed concentrating in different purposes to help the fixed income
group people to help in need. Bank-Officials are also whole-hearted and dedicated to serve their
customer with utmost care.
4.1 Financial Analysis:
38
Financial analysis is the process of understanding the risk and profitability of a bank through
analysis of reported financial information, by using different tools and techniques.
Financial statement analysis is essentially an application of management by expectation.
Analysis of financial statements is a tool that widely used among interested parties such as
investors, creditors, and mangers to evaluate and assess the historical and current financial
condition as well as to forecast the financial performance of the bank in coming years.
Financial analysis is a process of evaluating the relationship between component parts of
financial statements to obtain a better understanding of the firms position and performance.
Briefly, it could be said that financial analysis is the process of correlation and evaluation.
4.2 Ratio Analysis:

Ratio analysis is a more practical tool for financial statements analysis, it could link between risk
and return regardless companys size in any industry. Ratio analysis is the systematic use of ratio
to interpret the financial statements so that the strength and weaknesses of a firm as well as
historical performance and current financial condition can be determined.
4.3 Importance of ratio Analysis:
We get knowledge of profit earning of the Banks.
Ratio analysis helps to know about solvency and liquidity position of the banks.
Through ratio analysis we can measure the efficiency of management of the bank.
It simplifies the financial statements.
It helps in comparing banks of different size width each other.

39
It helps in trend analysis which involves comparing a single company over a period.
By ratio analysis we know about the capital structure of the banks.
It highlights important information in simple form quickly .a user can judge a bank by
just looking at few numbers instead of reading the whole financial statement.
By ratio analysis we know the perfectness of project under experiment.
4.4 Return on Assets:
Year
Return on Asset
2011
2.37%
2012
2.22%
2013
2.05%
2014
1.24%
2015
0.76%
40
Total Deposits
250,000
200,000
150,000
Total Deposits
100,000
50,000
0
2011
2012
2013
2014
2015
In 2015 Prime Bank observe a lower ROA than 2011. ROA of 2015 is lower than 2012 due to huge
change in non interest income and special transaction and it indicates that bank cant generate profit
efficiently. Prime Bank should consider this sector in order to restore its ROA.
4.5 Return on Equity:

Year
Return on Equity
2011
30.19%
2012
21.65%
2013
20.19%
41
2014
13.53%
2015
8.35%
Total Deposits
250,000
200,000
150,000
Total Deposits
100,000
50,000
0
2011 2012 2013 2014 2015
The above figure shows the Return on Equity of Prime Bank Limited. ROE of Prime Bank Ltd
during 2011 was 30.19 % after that from 2012 to 2014 trend of ROE gradually falls to 21.65%,
20.19% and then 13.53% respectively. During 2015 ROE of the bank is 8.35% which is in
declining position compared to other previous year. Gradually falling tendency of ROE shows a
worst profitability position of the bank.
4.6 Net Interest Income:

Year
Net Interest Income
2011
2.95%
2012
4.21%
2013
3.19%
2014
3.61%
42
2015
2.75%
Net Interest Income

4.50%
4.00%
3.50%
3.00%
2.50%
2.00%
1.50%
1.00%
0.50%
0.00%
2011
Net Interest Income
2012
2013
2014
2015
The above figure shows that Net Interest Income of Prime Bank Limited during 2011 was 2.95%
after that in 2012 it increases to 4.21% and then from 2013 to 2015 NIM gradually falls to 3.19%
3.61% and 2.75% respectively.
4.7 Credit Deposit Ratio:

Year
Credit Deposit Ratio
2011
83.45%
2012
93.16%
2013
86.88%
43
2014
88.38%
2015
76.07%

100.00%
90.00%
80.00%
70.00%
60.00%
50.00%
40.00%
30.00%
20.00%
10.00%
0.00%
2011
2012
2013
2014
2015
This ratio shows the relative percentage of credit against deposit. Higher percentage reveals that
the bank invested its deposit as loan. In 2012 it was highest and in 2015 it was lowest. Bank
needs to keep its Loan to deposit ratio within standard level because if the ratio is extremely
high, it means the bank might not have sufficient liquidity to cover unpredicted requirements. If
the ratio is sharply low, the bank is not generating as much as it could be.
4.8 Earnings per Share:

Year
EPS
2011
7.83
2012
5.69
2013
4.70
2014
2.88
44
2015
1.78
EPS
8
7
6
5
4
3
2
1
0
EPS
2011
2012
2013
2014
2015
The figure shows that Earning per share during 2011 was 7.83 but after that from 2012 to 2015 it
gradually falls to 5.69 4.70 2.88 and 1.78 respectively. It point out an appalling position of the
bank.
4.9 Total Shareholders Equity:

Year
Total Shareholders Equity
2011
11,745
2012
16,908
2013
19,095
45
2014
20,787
2015
23,030
Total Shareholders Equity

25,000
20,000
Total Shareholders
Equity
15,000
10,000
5,000
0
2011
2012
2013
2014
2015
Total shareholders equity means firms total assets minus its total liabilities. It is also known as
share capital. The total shareholders equity of Prime bank was gradually improving from 2011 to
2015.
4.10 Total Profit:

Year
Total Profit
2011
2,784
2012
3,102
2013
3,634
46
2014
2,699
2015
1,829
Total Profit
4,000
3,500
3,000
2,500
Total Profit
2,000
1,500
1,000
500
0
2011
2012
2013
2014
2015
The above figure demonstrate that Total profit is highest during 2013 then it steadily decreases in
2014 .after that in 2015 it again decreases so it elucidate that banks profit position is not enough
satisfactory.
4.11 Total asset:

Year
Total Asset
2011
124,806
2012
154,342
2013
199,950
2014
236,833
47
2015
243,869
Total Asset
250,000
200,000
150,000
Total Asset
100,000
50,000
0
2011 2012
2013 2014
2015
Total asset indicates the sum of current and long term assets owned by a bank. Total asset of
Prime bank from 2011 to 2015 gradually increases year by year so it indicates a good position of
the bank.
4.12 Total Deposits:

Year
Total Deposits
2011
106,956
2012
124,574
2013
159,816
2014
182,053
2015
201,907
48
A well-built deposit base is necessary for the success of a bank. The above graph shows that
deposit gradually rises year by year and it indicates well performance of the bank.
4.13 Cost to Income ratio:

Year
Cost to Income Ratio
2011
35.47%
2012
36.94%
2013
35.75%
2014
36.62%
2015
41.98%
Cost to Income Ratio

44.00%
42.00%
40.00%
Cost to Income
Ratio
38.00%
36.00%
34.00%
32.00%
2011
2012
2013
2014
2015
49
Cost to Income ratio is useful to measure how costs are changing compared to income. This ratio
indicates that bank is not in a good position because lower ratio indicates more efficiency of the
bank.
4.14 Non Performing Loans to total loans and advances

Year
2011
Non Performing to total Loans &

advances
1.29%
2012
1.81%
2013
1.37%
2014
3.83%
2015
5.09%
2011; 10%
2012; 14%
2015; 38%
2013; 10%
2014; 29%
50
The above figure shows that nonperforming loans to total loans and advances. During 2011 it
was 1.29% and then in 2012 it increases to 1.81% during 2013 it falls to 1.37% after that in 2014
and 2015 it gradually increases to 3.83/5 and 5.09%.it specify worst credit position of the bank.
5.1 Credit Department:

Salient features of Prime Bank Credit Policy:
Assets are built based on customers deposit, which should not exceed 80% of customers
based deposit.
Rate of interest is variable based on customers integrity and risks associated.
Type of security varies on the basis of risks associate din credit, location, size of credit,
sectors and sub sectors etc.
Credit operations are carried out in branch through branch credit committee as per
authority delegated to head of branch and through head office credit committee in respect
of credit sanction authority delegated to the CEO.
No credit should be allowed for a period not exceeding 5 years.
Aggregate long term credit facilities shall not exceed 20% of total credit portfolio.
Single customers exposure should not exceed 50% of the Banks capital funds.
LRA is done is most cases.
Assessment of volume or amount of credit properly.

51
Utmost care is taken in proving loans to directors.
Funded facility 25% of paid up capital.
Loan and advances of Prime Bank Limited covering following four areas:
Corporate
Small and medium enterprise
Retail
Credit Card.
Credit Department of Probartak more Branch of Prime Bank Limited can be divided in to
two parts:
1. Retail credit
2. Corporate credit.
5.2 Retail Credit:

Modern life is full of numerous wants and desired in this customer oriented world of ours. The
whole family has individual needs. In a developing country like Bangladesh the limited and fixed
income group especially service holds are not capable of fulfilling all the desires. For this reason
there are many banks specially the private banks introduces a new credit scheme named
consumer credit scheme to extent credit facility to the limited and fixed income group to improve
their standard of living PBL achieved a very strong growth of 110 percent during the year 2015.
Swapna Neer
Car loan
Doctors loan
House hold durable loans
Any purpose loan
52
Education loan
Hospitalization loan
Marriage loan
Advance against salary
Travel loan
CNG conversation loan.
5.3Process Flow Chart of Retail Loan Processing:

Application received
From Customer
Sales/ branch scrutinizes the
application
No
Application
meets
basic PPG
Yes
Application declined and

returned to customer
Sales Officer/ Manager

recommends the loan recommends
the loan and sends to credit
Application is received at
credit and assessed
No
Credit
Approved?
Yes
Application sent
back to source
Application sent to loan admin

53
No
Documents
in order?
Yes
Classification of Loan:
Loan disbursed and

application and charge
dox lodged in safe
custoday
If 3 to 9 installments due then the entire loan will be classified as Special Mention
If the numbers of due installments is 6 to 9 then the entire loan will be classified as Sub
standard.
If the number of due installments is 9 to 12 then the entire loan will be classified as
doubtful.
If the number of due installments is 12 to 18 then the entire loan will be classified as bad
debt.
5.4 Details of consumer Products:

Table:
Name of the Products
Loan Limit
Car loan (new)

Car loan (reconditioned)
Doctors loan (Specialist)
Doctors (General Practitioner)
Swapna Neer (Home Loan)
8,00,000
15,00,000
10,00,000
5,00,000
50,00,000
Hospitalization Loan
Education Loan
Loan Against Salary
Marriage Loan
Travel Loan
House Hold Durables Loan
Any Purpose Loan
CNG Conversion (individual)
5,00,000
3,00,000
3,00,000
3,00,000
2,00,000
5,00,000
1,50,00
CNG (corporate bodies)
60,00,000
1,00,000
Interest
Rate
16%
16
16%
16%
15%
16%
16%
16%
16%
16%
16%
16%
16%
Maximum term
of loan (Year)
6
5
5
5
20 (including 6
to 18 months
grace period)
2
2
3
3
3
4
3
1.5
15%
1.5
54
In case of all the Products the repayment method is equal monthly installments.
Car Loan:
1. Customer segment:
Any Bangladeshi individual who has the means and capacity to repay the loan can apply for the
loan. In specific terms, the target customers should cover salaries executives of multinational
companies, middle to large size local corporate, government officials, officials working in semi
government, tax paying businessmen, having a reliable source of income, educational
institutions.
2.Purpose:
The main Purpose is to provide the customer comfortable journey so that he or she can increase
his or her status. It will be used only for personal use.
3.Nationality:
Bangladeshi only
4. Age limit:
*Minimum age (years)
* Maximum age (years)
:25
:60 years at the time of maturity of loan
5. Minimum income:
Tk. 20,000 for salaries individuals and Tk. 40,000 for businessman
6. Loan to price ratio:
Loan amount will not exceed 90% of the vehicle price
7. Security/ Collateral:
Hypothecation over the car (Registration of the vehicle in the name of the bank.
First party comprehensive insurance or the car (Policy must be renewed every year and copy of
the policy must be submitted to the bank.
post dated cheque based on the loan tenor.
Additional security in the form of personal guarantee may be obtained of
Spouse/parents or an individual having minimum solvency/ income not less than that of the
borrower supported by income proof.
8. Legal Documents:
55
Duly field in Car Loan Application form terms and conditions signed
Demand promissory note
Letter of set off
Irrevocable letter of authority to repossess the vehicle
Ownership transfer from signed by customer
Letter of offer with full terms and conditions started therein and duly accepted.
9. Disbursement Mode:
After loan approval vendor will receive a facility confirmation letter. On the basis of the bank.
Upon submission of Registration vendor will be paid the total value of the vehicle in the form of
Pay order. Customer should pay the down payment / total value prior to issuance of facility
confirmation letter.
10. Disbursement precondition:
Comprehensive insurance coverage and registration document must be in place before giving the
pay order.
11. Debt Burden Ratio (DBR %):
Debt Burden ratio to be maintained at maximum 33% at all times.
12. Verification of Personal Details and Quotation:
Details of an applicant to be verified by a third party/ internal assessment officers.
Before an approval is accorded.
Letter from employer with details of employment and salary
Borrower and Guarantors (if any) details (address-bothpresent and permanent, all telephone
numbers of residence, office & mobile No).
Personal net worth statement
Car quotation
Refree details (if any)
Bank statement
13. Substantiation of Income:
Proper substantiation of income will be mandatory.
All or any of the following original / true copy of original (accepted only after seeing the
originals) documents are accepted for the purpose
Bank statements for minimum last 6 months
Personal net worth statement
Any other document that may stand as a proof of income such as last tax return, deed
of tenant agreement etc.
56
Doctors Loan:
1. Customers segment:
Any Bangladeshi Citizen who is a graduate in Medical Science/ Dentist/ Eye/ Allopathic as self
employed or salaried people has the means and capability to repay the loan.
2. Purpose:
Small scale purchase of different medical equipments, machineries, tools or other relevant items
to support professional needs (e.g. run or set up a clinic / hospital/dispensary).
3. Nationality:
Bangladeshi only
4. Age limit:
Minimum age (years) : 25
Maximum age (years) : 65 years at the time of maturity of loan
5. Minimum service/ length of business:
For salaried individual, must be confirmed employees of an established organization.
For self employed individual, a professional experience of minimum 2 years.
6. Minimum Income:
Tk. 10,000 for salaried individuals and Tk. 25,000 for self employed
7. Loan Size:
Tk. 500,000 for General Practitioner
Tk. 1000,000 for specialist doctor i.e. holding post graduation degree
8. Loan to price Ratio:
Loan amount will not exceed 90% of the instrument/ item price.
Hypothecation over purchased assets.
Attested photocopy of the Certificate of the last degree and BMDC/BMA membership
certificate.
Comprehensive insurance over the assets (Policy must be renewed every year and copy of the
policy must be submitted to the bank)
Post dated cheques based on the loan tenor.
57
Personal guarantee from two persons having minimum solvency/ income not less than that of the
applicant supported by income proof.
10. Legal Documents:
Duly filled in the loan application form terms and conditions signed
Letter of set off
Irrevocable letter of authority to repossess the asset
Letter of offer with full terms and conditions stated therein and duly accepted
Letter of guarantee
11. Disbursement mode:
After loan approval vendor will receive a facility confirmation letter. On the basis of that
customer will open a SB account with the branch nominated by the customer. Then he/she will
deposit the amount of down payment, service charge including VAT, risk fund, stamp cost. After
that the vendor will be paid the total value of the item in the form of pay order.
12. Disbursement pre-condition:
N/A
Debt Burden ratio to be maintained at minimum 33% at all times.
14. Other charges:
Service charge: 1% on loan amount or tk. 1,000/= whichever is higher + 15% VAT on Service
charge
Risk Fund: 1% on loan amount
Stamp Charge: tk. 470/-
Household durables Loan

Any Bangladeshi individual who has the means and capacity to repay the loan is eligible for the
loan. In specific terms the target customers should cover salaried executives of multinational
companies, middle to large size local corporate, government officials, officials working in Semigovernment. Autonomous and reputed NGOs (Non Government Organization), international aid
agencies 8 UN bodies, any tax paying business of repute, any employed/ self employed tax
paying individual having a reliable source of income.
2. Purpose:
58
Purchase of household durables like Television, Refrigerator, Air Conditioner, Washing Machine,
Computer, other household furniture etc. for personal use only.
3. Nationality:
Bangladeshi only
4. Age limit:
Minimum age (Years)
Maximum age (years)
: 21
: 60 years at the time of maturity of loan

For salaried individual, minimum service length of 1 year and must be a confirmed employee.
For self employed individual, a business record of minimum 3 years.
6. Minimum Income:
Tk. 10,000 for salaried individuals and Tk. 25,000 for businessman.
Tk. 10,000 for salaried individuals and Tk. 15,000 for businessman (who are residing in his / her
own or family residence)
7. Loan to price Ratio:
Loan amount will not exceed 90% of the quotation value
Hypothecation over the purchased assets.
Post dated cheques based on the loan tenor.
9. Legal Documents:
Duly filled in the loan application from terms and conditions signed
Letter of set off
Irrevocable letter of authority to repossess the asset
Letter of offer with full terms and conditions stated therein and duly accepted.
Letter of guarantee.
59
that the vendor will be paid the total value of the item in the form of Pay Order.
Debt Burden ratio to be maintained at minimum 33% at all times.
12. Other charges:
Service Charge: 1% on loan amount or Tk. 1,000/- whichever si higher + 15% VAT on service
charge
Risk Fund
: 1% on loan amount
Stamp Charge
: Tk. 470/-
Marriage Loan:
Employees of reputed Multinational companies and large local corporate are eligible for the loan.
Employees of medium sized or mid range local companies such as reputed school & colleges,
pathology labs, hospitals, restaurants, hotels, newspapers, airlines, real-estate developers of
repute, insurance & leasing companies, NGOs, aid agencies, UN bodies, reputed trading firms
and business establishment and all other salaried employees including employees of government,
semi government & autonomous bodies.
2. Purpose:
To meet the financial need for marriage purpose
3. Nationality:
Bangladeshi only
4. Age limit:
Minimum age (Years)
Maximum age (years)
: 21

For salaried individual, minimum service length of 1 year and must be a confirmed employee.
6. Minimum Income:
60
Tk. 10,000 for salaried individuals and Tk. 25,000 for businessman (for rented people) Tk.
10,000 for salaried individuals and Tk. 15,000 for businessman (who are residing in his / her
Letter of introduction from the employer
Post dated cheque based on the loan tenor
Personal Guarantee from two persons having minimum solvency / income not less than that of
the applicant supported by income proof
8. Legal Documents:
Letter of set off
that the branch will credit the approved loan amount to the said SB account opened by the
applicant.
10. Other charges:
Service Charge
Risk Fund
Stamp Charge
: 1% on loan amount or Tk. 1,000/- whichever is higher + 15% VAT on

service charge
: 1% on loan amount
: Tk. 320/-
Any purpose Loan:

2. Purpose:
61
The customer has to declare the purpose of the loan but submission of supporting document is
not mandatory. Purpose may be as follows:
Hose renovation
Marriage in the family
Advance rental payments
Hospitalization or other emergency medical needs
Trips abroad
Purchase of personal computers
Purchase of electronic items
Purchase of furniture
Other acceptable purpose not mentioned above but no facilities can be granted for purposes that
are legally in contradiction with the law of the land. It is therefore advisable that the dealing offer
knows the purpose of the facility and records the same.
3. Nationality:
Bangladeshi only
4. Age limit:
Minimum age (Years)
Maximum age (years)
: 21

For salaried individual, minimum total service length of 2 years
Govt. employees must be confirmed on job.
6. Minimum Income:
Tk. 10,000 for salaried individuals and Tk. 25,000 for businessman (for rented people)
Tk. 10,000 for salaried individuals and Tk. 15,000 for businessman (who are residing in his / her
8. Legal Documents:
Duly filled in the loan application from terms an
d conditions signed
62

Letter of set off
Letter of Guarantee
9. Other charges:
Service Charge
Risk Fund
Stamp Charge
: 1% on loan amount or Tk. 1,000/- whichever is higher + 15% VAT on

service charge
: 1% on loan amount
: Tk. 320/-
Education Loan:
Employees of reputed Multinational companies and large local corporate,
semi government & autonomous bodies. Any tax paying businessmen and any employed/ self
employed tax paying individual having a reliable source of income is eligible for the loan.
2. Purpose:
For educational purposes like study in abroad or within the country
3. Nationality:
Bangladeshi only
4. Age limit:
Minimum age (Years)
Maximum age (years)
: 21
5. Minimum Income:
63
7. Legal Documents:
Letter of set off
applicant.
9. Other charges:
Service Charge: 1% on loan amount or Tk. 1,000/- whichever is higher + 15% VAT on service
charge Risk Fund: 1% on loan amount Stamp Charge: Tk. 320/-
Hospitalization Loan:
Employees of reputed Multinational companies and large local corporate, Employees of medium
sized or mid range local companies such as reputed school & colleges, pathology labs, hospitals,
restaurants, hotels, newspapers, airlines, real-estate developers of repute, insurance & leasing
companies, NGOs, aid agencies, UN bodies, reputed trading firms and business establishment
and all other salaried employees including employees of government, semi government &
autonomous bodies. The person having the reliable source of income who pays tax regularly can
be eligible for this loan.
2. Nationality:
Bangladeshi only
3. Age limit:
64
Minimum age (Years)

Maximum age (years)
: 21

For salaried individual, minimum service length of 2 years Govt. employees must be confirmed
on job.
5. Minimum Income:
own or family residence)Tk. 10,000 for employees of government, Semi government and
autonomous bodies.
7. Legal Documents:
Letter of set off
Letter of Guarantee
applicant.
9. Other charges:
Service Charge: 1% on loan amount or Tk. 1,000/- whichever is higher + 15% VAT on
Service charge
Risk Fund
: 1% on loan amount
Stamp Charge : Tk. 320/-
Swapna Neer:
65
1.Customers segment:
The customer or the client must be Bangladeshi (Singly or jointly with other co-owners/ coborrowers e.g. spouse/ son). To be more specific the following group of people will be eligible
for Prime Bank Swapna Neer Loan:
Salaried people:
a) Employees of govt./ Semi govt./ Autonomous body
b) Employees of financial institution
c) Employees of different public limited company/ Private Limited company having corporate
structure.
d) Teachers of any school/ college/ university.
Professional:
a) Doctor
b) Engineer
c) Accountants
Self-Employed: Business (in business at least for five years).
2. Purpose:
a) Purchasing apartment/ house (if old not older than 10 years)
b) Constructing new house
c) Taking over of house building loans from other banks/ Non banking finance institution
3. Nationality:
Bangladeshi only
4. Age limit:
Up to 60 years (Repayment age)
Note: At the time of sanctioning loan, the age of the borrower s well as cash flow/ repayment
capacity of the borrower, should be such to ensure full adjustment of the loan within 60 (Sixty)
years of age. However Head office may relax age of the borrower as and when deem fit but not
exceeding 65 years.
5. Minimum Income:
Loan amount, debt-equity ratio etc. hall be decided on a case to case basis considering location
of the project, prospect of rental income, repayment capacity, financial and social standing of the
customer, other source of income, size of family, income of the family members, other debts, age
of the borrower etc.
6. Loan to Price Ratio:
66
a) At least 40% of the total cost of construction of home

b) At least 30% of purchase price of new apartment/home.
At least 50% of purchase price of old apartment/ home and repairing cost, if any.
Under construction apartment:
Under supervision of Banks Panel Lawyer, a tri-partite agreement will be signed among the
customer, the developer and Prime Bank Limited to the effect that the developer will handover
property related documents directly to Prime Bank Limited being the financer of the apartment.
Subsequently, the apartment will be registered mortgaged in the name of Prime Bank Limited.
Construction of house:
Registered mortgage of the concerned property Registered IGPA to sell/ foreclosure of the
mortgage property without intervention of the court;
Note: The building / apartment/ land to be financed be secured by registered mortgage along
with registered power of attorney to sell the property directly without referring the same to the
borrower/ court in case of default.
8. Legal Documents:
i. D.P. Note
ii. Housing Loan Agreement
iii. Letter of disbursement
iv. Letter of authority of the Employer to pay monthly installment by deducting from
salary/ service benefit in case of salaried person;
v. Letter of installment
vi. Lend documents
For purchasing apartment
Firstly, the customer shall pay the equity portion to the developer. Later on, the remaining
amount will be provided by the bank.
For construction of building
The customer will have to invest the equity portion first for having disbursement from the
sanctioned loan. Banks Civil Engineer will ascertain whether the customers equity is rightly
invested or not.
Any cost overrun of the projected cost shall be borne by the customer.
10. Disbursement pre-condition:
67
The quantum of loan shall be such to ensure monthly installment size world not exceed 40% of
the gross income or 80% of the residual income (after deducting all expenses except present
rental expense) with ever is lower.
11. Other charges:

Service Charge: 1% on loan amount
Risk Fund
: .50% on loan amount
Loan against Salary:

2. Purpose:
To meet the financial need for any acceptable purpose
3. Nationality:
Bangladeshi only
4. Age limit:
Minimum age (Years) : 21
Maximum age (years) : 65 years at the time of maturity of loan
Govt. employees must be confirmed on job
6. Minimum Income:
N/A
68
Employer Certificate incorporating to pay the monthly installments by deducting salary of the
concerned applicant.
8. Legal Documents:
Letter of set off
applicant.
10. Other charges:
Service Charge
Risk Fund
Stamp Charge
: 1% on loan amount + 15% VAT on service charge

: Nil
: Tk. 320/-
Travel Loan:
Employees of reputed Multinational companies and large local corporate, Employees of medium
sized or mid range local companies such as reputed school & colleges, pathology labs, hospitals,
restaurants, hotels, newspapers, airlines, real-estate developers of repute, insurance & leasing
companies, NGOs, aid agencies, UN bodies, reputed trading firms and business establishment
and all other salaried employees including employees of government, semi government &
autonomous bodies.
2. Purpose:
To meet the financial need for traveling purposes.
3. Nationality:
Bangladeshi only
4. Age limit:
69
Minimum age (Years)

Maximum age (years)
: 21

For salaried individual, minimum total service length of 2 years Govt. employees must be
confirmed on job
6. Minimum Income:
Tk. 12,000 for salaried individuals and Tk. 25,000 for businessman (for rented people)Tk. 10,000
for salaried individuals and Tk. 15,000 for businessman (who are residing in his/her own or
family residence)Tk. 10,000 for employees of Government, Semi Government and Autonomous
bodies.
8. Legal Documents:
Demand promissory note Letter of set off Letter of offer with full terms and conditions stated
therein and duly accepted.
Of Guarantee
applicant.
10. Other charges:
Service charge
Risk Fund
: 1% on loan amount Stamp Charge: Tk. 320/-
CNG Conversion Loan:

70
Any Bangladeshi individual who has the means and capacity to repay the loan is eligible for the
loan. In specific terms the target customers should cover salaried executives of multinational
companies, middle to large size local corporate, government officials, officials working in Semigovernment. Autonomous and reputed NGOs (Non Government Organization), international aid
agencies 8 UN bodies, any tax paying business of repute, any employed/ self employed tax
paying individual having a reliable source of income.
2. Purpose:
For converting vehicles from carbon based fuel to compressed natural gas system.
3. Nationality:
Bangladeshi only
4. Age limit:
Minimum age (Years)
Maximum age (years)
: 21

Govt. employees must be confirmed on job
For self employed individual, a business record of minimum 4 years
6. Minimum Income:
Tk. 12,000 for salaried individuals and Tk. 25,000 for businessman (for rented people)
Tk. 10,000 for salaried individuals and Tk. 15,000 for businessman (who are residing in his/her
Tk. 10,000 for employees of Government, Semi Government and Autonomous bodies.
7. Other charges:
Service charge
Risk Fund
: Nil
Stamp Charge : Tk. 320/-
71
6.1 Card Division
Prime Bank Limited obtained Principal Membership of Master-Card International in the month
of May 1999. Within a period of 6 months, the bank successfully launched Master Card-Credit
Card which created a new dimension in its customer service and consumer financing.
The Special feature of the Prime Bank Master Card is that its bears the card holders photo on the
card, which is the first of its kind in Bangladesh and adds security against misuse. Prime Bank
Limited issues 4 types of cards.
These are
Gold Local
Gold International
Silver Local
Silver International.
Local cards can be used in Bangladesh only.
Followings are the main feature of MasterCard Credit
Prime Bank Ensure High Level of Security by inserting your Photograph on the Card.
20 to 50 days credit form the date of transaction. When you receive your monthly
statement, you can either choose to pay in full or just minimum due amount shown on the
statement. No interest is charged if you pay in full within payment due date.
72
24 hours a day, 365 days worldwide service.

No joining/administrative fees.
waiver of annual fees for International Card: If you accumulate 20,000
Prime Bank Bonus Point for your Gold Card or, 10,000 Bonus Point for your Silver Card
in a year then you enjoy our Card without fees( $ 1 purchase: 1 Bonus).
Waiver of annual fee for Local Card: If you accumulate 10,000 Prime Bank Bonus Point
for your Gold Card or 8,000 Bonus Point for your Silver Card in a year then you enjoy
our Card without fees( Tk. 50/- purchase : 1 Bonus point).
The Highest Prime Bank Bonus Point holder can enjoy free air ticket
Dhaka-Bangkok-Dhaka. (Business Class).
Cash advance facilities.
1,39,00,000 locations accept MasterCard worldwide.
6.2 Terms & Conditions of Prime Bank Limited Master Card Credit
Card:
Definitions
In this Agreement, the following words shall have the respective meanings set out hereunder
unless the context otherwise requires:
PBL means Prime Bank Limited.
ATM means any Automated Teller Machine or Terminal.
Card Means any Card issued by PBL bearing the name MasterCard or the service mark
of MasterCard (whether or not it also bears the name or mark of any other person or
entitles) to the principal Cardholder/Supplementary Cardholder for use on their Card
Account and includes any such Card issued in replacement or renewal thereof. All Cards
issued for use on Card Account remain the property of PBL at all times. The issue of a
Card is conditional upon the comprehensive and truthful completion of PBLs Credit card
Application Form and PBLs utmost satisfaction on the information furnished in Credit
Card Application Form.
Cardholder where used in relation to any Card means the person being eligible for
entering into a contract who has been issued a card to operate a Card Account and where
used in any other case means Principal Cardholder or any Supplementary Cardholder.
Card Account in relation to any Card means the account designated and maintained by
PBL in relation to that Card provided that where only one account is designated and
maintained by PBL for all the Cards issued to the Principal Cardholder and every
Supplementary Cardholder, any reference to Card Account shall mean that Account
accessed by Cardholders Card.
Card Account Statement means a statement or statements by PBL of the amount
charged debited and/or paid to Card account(s) stated therein. Card Account Statement
shall detail all transactions processed to the Card Account during the statement period.
73
Card Transaction means an advance or payment made in any currency Of Cash

Advance means an advance or payment made in any currency or by Travelers Cheques
or other forms representing an amount of any currency but shall not include any
withdrawals from any account with PBL.
MasterCard means MasterCard International Incorporated.
Merchant means any person or entity with whom PBL or any member of MasterCard
has a subsisting agreement relating to the use and or acceptance of the Card in payment to
such person of entity whether for goods, services or changes incurred and or to obtain
Cash Advances for such person or entity.
Outstanding Balance in relation to any Card Account Statement means the outstanding
balance in favour of PBL as stated therein or where more than one outstanding balances
is stated therein the total of all the outstanding balance stated herein.
PIN in relation to any Card means the Personal Identification Number assigned by
PBL to that Card which will be used for accessing Cardholders nominated Card Account
through an ATM
Principal Cardholder means the persons to whom a Card is issued on his application
alone.
Supplementary Cardholder means the persons (other then the Principal Cardholder) to
whom a Card is issued on the application or request of the Principal Cardholder whether
alone or joining with such person.
Payment Due Date means the last date of payment and is usually 15 days from the date
of statement, if not otherwise mentioned, and specified on the Card Account Statement.
At least, the Minimum Payment Due (excluding the overdue amount) must be paid by the
Cardholder within the due date at Card Division of PBLs Head Office. Any overdue/over
limit amount must be paid immediately.
"Company" means when used in relation to a Cardholder shall include (I) Company of
which such Cardholder is Director or Employee, (ii) Business Enterprise of which such
Cardholder is the sole proprietor and (iii) Firm of which such Cardholder is a Partner.
6.3 Facilities Available with the Card :

The Card can be used for:
Making payments to Merchants against purchase of all goods and services by the
Cardholder form Marchant(s); and
Availing Cash Advances:
From any of PBL Branches or any member of MasterCard of any Merchant authorized to
make Cash Advances; as may be agreed upon by PBL or
By the use of the Card on any ATM of PBL or of MasterCard. Subject to these terms and
conditions and in compliance with such requirements, limitations and procedures as may
be imposed by PBL, any Merchant or MasterCard from time to time
6.4 Credit Limit
74
PBL may sanction any credit limit, i.e. the maximum of credit available to the Cardholder which
can be accessed at any one time, for the facilities under Condition 2 hereof and may terminate or
modify or vary such facilities or credit limit without notice. Unless the credit limit is imposed in
relation to each Card Account, the imposed credit limit is the limit applicable to the aggregate of
the balances due to PBL on all Card Accounts of the Principal Cardholder and all Supplementary
Cardholders The limit imposed for Cash Advances shall be part of the credit limit imposed.
Notwithstanding, any credit limit that may be sanctioned by PBL in its absolute discretion
authorize and allow any Card Transaction even though the credit limit would be or has been
exceeded or refuse to make or approve any Cash Advance or authorize or approve any Card
Transaction notwithstanding that the credit limit is not exceeded. The credit limit shall be
notified in writing to the Cardholder.
The available credit is unused balance available to the Cardholder at any point of time.
The available credit shown on Card Account Statement shall depict the amount available to the
Cardholder as on the date of statement.
Loss of Card or Disclosure of Pin
The Cardholder shall not disclose or cause to be disclosed to any persons the PIN
assigned to the Card Immediately upon learning that the Card is lost or stolen or the PIN
is disclosed, the Cardholder shall report it to PBL followed by written confirmation
containing cardholders signature on the said loss. The cardholder shall at the request of
PBL furnish PBL with a statutory declaration in such a form as PBL may require and
F.I.R./Police report and/or any other information as PBL may require. If the lost or stolen
card is found or recovered, the cardholder shall not make use of the card but shall
immediately cut it into halves and return the same to PBL.
Notwithstanding the loss on the theft of any Card or disclosure of the PIN in respect of
any Card, PBL may charge and debit the Card Account the amount of each and every
Card Transaction made or effective before written confirmation by the Cardholder of
such loss, theft or disclosure is received by PBL . Replacement of Card may be made to
the Cardholder on payment of required charges in this regard.
6.5 Charges to Card Account

PBL may charge and debit the Card Account the amount of each and every Card Transaction
made or effected, whether by the Cardholder or any other person with or without the
Cardholders knowledge or authority notwithstanding that the balance due to PBL on the Card
Account may as a consequence of any such charge or debit exceeding any credit limit that may
be sanctioned. For existing Fees and Service Charges, one may contact Card Division at PBLs
Head Office or any Branch of PBL.
Cash Advance Fee
75
In respect of each Cash Advance made through the use of any Card and or the PIN, PBL shall
charge and debit the Card Account a fee as decided from time to time
Payment
In respect of each Card Account Statement, the following stated therein shall be paid to
Card Division at PBLs Head Office within the Payment Due Date: I) at least the
aggregate of the minimum payment(s) specified as such in the Card Account Statement;
and ii) the amount, if any, by which the Outstanding Balances stated therein exceeds the
credit limit in relation to the Card Account(s) stated therein.
If, Outstanding Balance stated in Card account Statement is not paid in full within the
Payment Due Date stated therein, PBL may charge and debit the Card Account calculated
on a daily basis, subject to a minimum monthly finance charge of 2.50% or such other
sum as may be determined from time to time by PBL without notice.
On the amount of each and every charge stated in that Card Account Statement as from
the date when such charge was incurred or was posted to the Card Account, as PBL may
elect, to the billing date stated in that Card Account Statement and ii) On the entire
Outstanding Balance from the billing date stated in that Card Account Statement until
full payment of the Outstanding Balance is made. A charge in relation to any Card
Transaction shall be deemed to have been incurred on the Card Account on the date when
that Card Transaction was effected.
If any amount required to be paid under Condition 7.1 hereof is not paid in full by the
Payment Due Date stated therein, PBL may charge and debit the Card Account a late
payment charge at such rate or amount as PBL may from time to time determine without
notice
Any payment made by a Cardholder shall be applied in the following order:
Priority
Payment applied
for
1st
amount
Any
2nd
amount
Any
3rd
4th
5th
6th
Cash Advances
Service Charges
Fees
Purchases
over
limit
overdue
Other Charges and Fees PBL may charge and debit the Card relating to any Card
76
An annual service fee for the issue or renewal of the Card at such rate as PBL may
prescribe from time to time without notice and such fee shall not be refundable in any
event.
Where any cheque or Bankers' Draft drawn to the order of PBL by Cardholder ( or
pursuant to Cardholder's authorization ) is not honored for the full amount thereon, PBL
may assess a Service Charge for each Cheque so dishonored or returned to reimburse
PBL for the cost and expenses of collection.
An administrative fee of such amount as PBL prescribe from time to time without notice
for the replacement of the card or for the provision of any records, statements, sales
drafts, credit vouchers or other documents relating to the use of the Card or Card
Account and copies thereof at the request of any Cardholder.
A charge for each travel airline or hotel reservation made through the use of the Card
which is subsequently cancelled or not taken up and such charge shall be at the rate
prescribed by the Merchant with or through whom the reservation was made or at such
rate as prescribed from time to time without notice; and
Where by any arrangement executed between any Cardholder and financial institution,
any payment is to be made to PBL for the credit of any Card Account, whether at regular
intervals or otherwise, a fee of such amount as prescribed from time to time without
notice for each occasion when any payment to PBL is not effected at the time when such
payment should have been effected in accordance with such arrangement.
7.1 SWOT Analysis:
77
By analyzing the credit performance of the Bank, we get the following Strength opportunity,
weakness and threat (SWOT).
Strength:
It has well reputation in the market
Not engaged in unfair business practice.
Concentrated market.
Officers are highly educated.
Executives are highly qualified and experienced.
Bank has many attractive deposit schemes.
Well-furnished and Air-conditioned Bank.
Efficient management practice in the Bank.
Weakness:
Deposit is lower than advance.
Short time experience of the Bank.
Officer has limited experience and not enough trained.
Long-term credit is not sufficient.
Small market shares in Banking-business.
Opportunities:
Can increase the credit scheme.
Can increase the advertising of the Bank.
Private Banks becomes more reliable to local public.
Govt. has banned some Jatiya Sanchaya patra.
Threat:
There are many competitors in the market.
Competitors have more deposit.
Ruling Government is not conducive in the viewpoint of the Bank.
Govt. imposes tax and VAT on profile.
Govt. pressures to reduce interest rate
78
8.1 Problems:
During My Internship period I had Observed Different Problems Related With the
Account Service , Deposit Schemes and Cash Services Of The prime bank
Proborthok More Branch. Different Problems Of The Banks are Discussed Below:
Problems With the Account Services:

During The Training period I Had face a Lot Problems Related To The
Acccount Services Of The Prime bank. Those Problems are given below:
The First Problem Is, There is Lack of setting arrangement for the
waiting customers. For That reason the customers are always gather in
different corner and in front of the Desk of the employees.
The Second problems Is, Sometimes it seemed to me that charges and
other fees are very high compared to other private banks. It frequently
creates customer dissatisfaction.
The Third Problems is Sometimes the Customer Service Officers were
so busy that it creates delay to the customer service. And at the end of
the day the closing were also delayed.
Few days ago I Observed on a accounts balance Statement of
Customer, and I had become stranged that different Charges of
statement or certificates are very high.
The Prime Bank Limited also hasnt proper monitoring system.
79
Branches are very much enthusiastic to provide more service to the

clients. General Banking Division is an efficient department. They are
very much prompt to give decision to their valued client. Head Office
Credit committee sits regularly on weekly basis. They never keep any
things pending. But There is lack of Proper Employee On The customer
Relationship Department.
Lack of good cooperation is identified among the work procedures and
among the employees of the bank, which results in lengthiness and
ineffective service. The employees of the bank cannot provide effective
and efficient services to the customers because of lack of computer
facility.
Problems With The Deposit Schemes:
Yes. There Are A lot of problems With The Deposit Schemes of The Prime
bank Limited. During My internship Period I had Observed Different
problems With The Deposit Schemes Of The Prime bank. These Problems are
given below:
There Is Huge Procedures In Different Types Of Deposit Schemes in
Prime bank, which makes the customer uninterested.
Deposit interest rate is low between the other banks, Other Banks are
providing more higher rate of interest rate on deposit then this bank.
After maturity In fixed deposit they deducted some other charges which
are not fair.
There are a lot of Long procedure to withdraw interest from the bank.
80
It is not so much well-known Bank.

The investment of the branch is too low in comparison to the total
deposits of the branch.
Limited Market Share.
Problems With The Cash Services Of Prime Bank:
I Have noticed a lot problems related to the cash services of the prime bank limited ,
those Problems are given below: Yes, there are some problems in Cash Services of
Prime Bank Limited.
Huge procedure
Need too much time For cash transaction
Sometimes customer face problem for Network System For on-line
transaction
Lack of employee
Lack Of available cash money, specially Thursday and Sunday of every
week.
Problems With The ATM Service:
Only Few numbers of atm booth.
Not available any fastrack Booth.
Obtain customers are facing network problem in atm booth.
PBL atm cards are not acceptable in most of the outlets around the
country.
81
The yearly atm service charges of pbl are higher then all other bank of
the country.
Lack of proper security in some of the atm booh in Chittagong, specially
the new market area.
Other Minor Problems
There are also some minor problems, which I had noticed during my internship
period. Which are given below:
Prime bank Limited. Probarthok More branch is a new branch. So, in the
time of account opening introducer is not available.
Due to lack of ATM Booth facilities, the bank is not able to attract new
deposits and thus lending ability of the PBL is in threat now.
The number of PBL branches less than other bank. For exampleChandgaon PBL has no branch, but those places are very important for
banking business.
In agriculture sector its banking is not satisfactory, because this branch is
satiated in city area.
Mobile banking, internet banking, remittance etc. is not good.
PBL do not introduce Credit card. For this reason this bank lags behind
other modern commercial banks.
Lack of manpower slows down to provide better services to its clients.
The Marketing policy is not satisfactory. Because PBL advertisement
policy is very poor from other bank.
Those are the problems of PBL.
82
8.2 Summary of the Study:

Prime Bank is an emerging bank. The bank has only completed a decade of
banking services. At the initial stage of business, every institution has to go
through the difficult path of survival. To achieve the confidence of the customers,
the bank must execute some improvements in its marketing and operational areas
Prime Bank Ltd should try to win customers faith by providing them efficient
and dependable services, credit facility and updating with user friendly modern
technologies. The bank should redesign all sorts of
banking procedures to be more user-friendly, attractive and impressive.
Prime Bank limited started with a vision to be the most efficient financial
intermediary in the country and it believes that the day is not far off when it will
reach its desired goal. It looks forward to a new horizon with a distinctive
mission to become a highly competitive modern and transparent institution
comparable to any of its kind at home and abroad.
The Summary Of Finding Of This Report are Given Below:

ROA of PBL which is an indicator of profitability and managerial efficiency
of the bank is falling during 2015 in contrast to previous year so it indicates
worst position of the bank.
Trend of ROE of Prime bank are declining during 2015 compared to
previous other years so, it indicates that bank can not generate adequate
profit on money invested by shareholders.
Net Interest Income of Prime Bank Limited during 2011 was 2.95% after
that in 2015 NIM gradually falls to 2.75%.it point out that performance is
not enough satisfactory.
Credit to Deposit ratio of PBL from 2013 gradually falling and in it 2015
was lowest compared to previous years.
Earnings per share during 2011 was 7.83 but after that from 2012 to 2015 it
83
Gradually falls to 5.69 4.70 2.88 and 1.78 respectively. It point out an
appalling position of the bank.
The total shareholders equity of Prime bank was gradually improving from
2011 to 2015. The strong growth in shareholders equity will help the bank to
expand its business.
Total profit of prime bank after 2013 steadily decreases so it elucidate that
banks profit position is not enough satisfactory.
From 2011-2015, Prime Bank experiences a steady growth in total assets
sector. The growth in assets was mainly driven by growth of customer
deposits.
Total deposit gradually rises year by year and it indicates well performance
of the bank.
The higher percentage of non Performing Loan indicates the worse credit
position of the bank. It reduces banks profitability. In 2015 it is highest
compared to previous years.
8.3 Recommendation:
I had the practical exposure in Prime Bank Ltd. Probartok More Branch,
Chittagong for just two months, with my little experience in the bank in
comparison with vast and complex banking system, it is very difficult for me to
recommend. I have observed some shortcomings regarding operational and other
aspects of their banking. On the basis of my close observation I would like to
propose the following recommendations Improve office atmosphere to give customer friendly feeling.
Provide intimate attention to your customers needs.
84
Customers convenience will be of Top priority.

Fast Service Policy should be introduced. So that everybody get faster
service.
The bank should try to arrange more training programs for their officials.
Quality training will help the official to enrich them with more recent
knowledge of banking and improve their skill.
Over burden of work and ill defined assignment unable the employee to
discharge their duties in cool manner. It is also creates a hazardous
situation in the work process. So all the employees should be assigned
with proper and specific assignment.
Time consumed in servicing customers is minimized.
Develop communication skills.
Help new entrepreneurs to formulate business plans.
The bank may try to increase their Return on Asset because it is falling
Compared to previous year. To increase ROA they may try to increase
their net income after taxes to total asset.
Bank may try to increase their net income after tax to increase their return
on equity because higher ROE is a sign of good profitability.
Bank needs to increase its Net Interest Income because higher NIM
indicates a sound financial performance. As a bank the main concentration
should be on interest income.
Bank needs to keep its Credit to deposit ratio within standard level
because if the ratio is extremely high, it means the bank might not have
85
sufficient liquidity to cover unpredicted requirements. If the ratio is

sharply low, the bank is not generating as much as it could be.
Bank needs to increase its earnings per share because higher EPS give an
idea about the banks sound performance.
Bank can undertake to increase its total profit to show good performance
because total profit of prime bank after 2013 steadily decreases.
Bank needs to take initiative to decrease its nonperforming loan because
higher percentage of non Performing Loan indicates the worse credit
position of the bank and it reduces banks profitability.
After giving the loan to the customers, a banker should also perform
certain duties to the customers to decrease the bad debt problem. Likemonitoring, supervising and follow up the loan that is taken by the
customers.
Directors interference in case of giving loan should be lessening because
in this way risk may increase and bad debt may also increase.
It needs to bring some improvisation into the ATM card service in order to
gain the customer satisfaction.
Better Customer Service should be provided in order to attract more
clients. Increasing number of dissatisfied customer will incur loss to the
organization.
The Bank Should Increase The Total No. of atm booth around the country.
They Should take all necessary steps to make the PBL brand atm card
acceptable in most of the outlets of the country.
The Bank should decrease the atm card charges.
There should be a special offer for the students on atm card.
They Should insure 24/7 services in all of their atm booth.
As a new branch PBL need to make the account opening system more
easy.
86
Bank should offer more facilities to the consumers such as credit card,
master card, ATM machine etc.
The Bank should make a good co-ordination with the other department so
that they can give quick service to the customers.
Banking is service-oriented marketing. Its business profit depends on its
service quality. That is why the authority always should be aware about
their service quality. Employees must give individual attention to the
consumer. For that, they can recruit more employees.
More employees are to recruit. For the better service, training is must and
according to the skill and education background of employee needs to be
positioned.
Scope for training, motivation & orientation programs for Islamic
Bankers be widened & strengthened.
By taking the above steps the management of PBL Can improve their service
quality and create a good impression to customers mind. Finally, PBL need set up
more branch.
8.4 Conclusion:
In a developing country like Bangladesh the banking system as a whole play a vital
role in the growth of economic development. Hence, this sector contributes a lot
towards socio-economic development of a country. Nowadays there are so many
banks emerged in our country to serve the customers by providing lucrative
financial products and better services. Among them, PBL is getting an advantage of
being an old generation compared to newly established bank in the form of wide
range of activities. But they must emphasis on some certain factors to compete
with their competitors. They have to adapt new technology as well as execute the
task by experts. They must accept any failures and take it as a challenge to
overcome.
It is obvious that establishment of right channel of banking, creates a successful
network over the country which increases resources. PBL have expanded their
network by opening branches all over the country which indicates a positive signal.
87
Although there are some shortcomings but it can be overcome through developing
the product effectively, finding out the new opportunities from the market and
respond promptly.
I have worked in Probartok More Branch as an Intern for two months and I have
really enjoyed my work from the very first day. During my internship, I have been
placed specially in General banking sections. I have acquired some practical
knowledge through dealing different things in these sections. The practical
exposure will eventually help me for further thinking of my career. Now I know
how to be organized and do things systematically. Taking care of different items
such as PO, Voucher, Accounts, Cheques, etc. and moreover making sure that all
my work procedures went smoothly have made me a much more organized person
than what I used to be two months back. Likewise, dealing with such valued
customers have also helped me to improve my interaction skills and helped me to
gain confidence. Being in such a friendly work environment with so many helpful
personnel has helped me to learn how to work in a team effectively.
Finally, I can conclude by saying that since its inception PBL is trying to make a
distinguish position in the place of customers mind and they made it through their
solid brand image, experienced and proficient employees. And it was indeed a
pleasure doing my internship in Prime Bank Limited.
References:
Annual Reports of Prime Bank Limited,2011


The Financial Express.
M.Y.Khan &P.K. Jain. Financial Management Text &Problem 2nd edition.

88
George Foster. Financial Statement Analysis- 2nd Edition.
The Credit Manual of Prime Bank Limited.

www.primebank.com.bd.
www.bangladeshbank.org.
Description of Different types of loans is taken from the brochures of Prime
Bank Limited.
Practical Experiences Of My Own During The Training Period
The elaborations of different types of account system and deposit scheme are
taken from the application form.
Description of Account Opening and Activities of Procedures of Account
Opening are Taken from the application form.
89

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1.

Objectives of the study:

The objectives of my study are as follows:

Methodology of the study:

Annual Report of the bank

Data Collection Techniques:

Fort the purpose of the study two methods of techniques used:

1.5 Scope of the study:

1.6 Limitations of the Study:

2.1 Historical Background:

Azam J Chowdhury, Chairman

Quazi Sirajul Islam, Chairman

Mr. Shamsuddin Ahmed, Ph.D., Chairman

Ahmed Kamal Chowdhury, Managing Director

2.3 Corporate Information:

Memorandum and Articles of Association

Registered as Merchant Banker with securities

Opening of first SME Centre

2.4 Vision of the bank:

2.5 Mission of the Bank:

2.6 Goals and Objectives:

To offer standard financial services to the people

2.7 Managerial Hierarchy of PBL:

2.8 Corporate philosophy:

2.9 Strategic Priority:

2.10 Ethics, Integrity and Trust:

2.11 Credit rating:

2.12 Focused Corporate Strategy:

2.13 The PBL brand:

2.15 Award and Achievements:

12th Bangladesh Awards DHL -The Daily Star

2.16 Products and service:

Laksmapuron Savings Scheme

Sahaj Rin (Easy Loan)

Mudaraba Special Notice Deposit (MSND)

The environmental degradation needs to be tackled in a concerted manner by all. Society

3.2 General Banking Divisions:

3.3 General Banking Functions:

3.4 Account Opening Section:

Following documents have to be obtained in case of the account of Cooperative Society:

Non-Govt. College / School / Madrasha / Muktab:

Following documents have to be obtained in case of the account of trustee board:

Following documents have to be obtained in case of the account of minor:

3.5 Local Remittance:

Stop payment of Local Draft:

3.6 Clearing Section:

3.7 Cash Section:

3.8 Collection Section:

Preparing of Outward and Inward Collection Item.

Collection is done when:

3.9 Accounts Section:

Periodical functions of accounts department include the preparation of different weekly,

3.10 Online Branch Banking Section:

Requirement of Prime Line service:

3.11 Deposit Schemes Section:

Prime Millionaire Scheme

Tenor After the investment

Amount to be paid after

Fixed Deposit Scheme:

b) Tk.50.00 lac and above but below Tk.1.00 crore

c) Tk.1.00 crore and above but below Tk.3.00 crore

d) Tk.3.00 crore and above

b) Tk.1.00 crore and above but below Tk.3.00 crore