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In a study by Hyosung, a list of best practices were provided to help institutions with branch
Mobilitys
transformation initiatives. The best practices are meant to help institutions that recognize the
benefits Third W
and demand for branch evolution, but may not understand how to best take action on the mission of
branch transformation.
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This goes beyond just basic withdrawal and deposit transactions to include split deposits across
multiple accounts and selecting the currency denominations when withdrawing cash. With in-person
demonstrations on self-service devices that provide easy-to-use instructions, consumer confidence can
be built that will move volume away from the teller.
Commonwealth Bank in Australia is rolling out a number of teller-less banks that include machines
that do a variety of basic transactions at any time of the day or night.
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At National Australia Bank, their Smart Store design blends iPads, touchscreens and self-service
technology allowing for both self-service and high service interactions. While there are no traditional
tellers, customers instead choose from a range of self-service intelligent machines or can meet with
sales personnel who work with iPads and large touchscreen devices. The new stores are 25% smaller
than traditional branches, and are open longer hours than traditional branches.
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reduction process, several banks are introducing completely new branch concepts, like PNCs portable
pop-up branches.
( Read More: PNC Rolls Out First Ever Portable Pop-Up Branch )
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( Read More: Innovation, iPads Transform Customer Experience At DBS Flagship Branch )
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A flagship branch for DBS in Singapore with over 8,500 square feet
( Read More: Innovation, iPads Transform Customer Experience At DBS Flagship Branch )
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Hyosungs white paper, entitled Reality Check: Getting Past the Hype Around Branch Transformation,
is available for free download. The white paper includes insights, recommendations and references for
their research.
Download White Paper Now
Jim Marous is a recognized financial industry strategist and publisher of Retail Banking
Strategies for The Financial Brand. Marous also publishes the Digital Banking Report, a
subscription-based publication that provides deep insights into the digitization of banking. There
are 150 reports in our digital archive that are available to subscribers and subscriptions are
available here. You can follow Jim on Twitter and LinkedIn.
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