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AssessmentForm
SITHFAB201-ProvideResponsibleServiceofAlcohol
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Instructions
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Thisassessmentcontains4Sectionswhichcorrespondtothe4Elementsinyourcoursenotes.Read
thecoursenotestofamiliariseyourselfwiththecontentbeforebeginningtheassessment.
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Element1of4
ThissectionrelatestoElement1inyourcoursenotes.
ClickHeretoDownloadCourseNotes
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computer)andresumeitlateratanytime.
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Element1of4|Question1of8
Onlypeoplewhodrinkcanexperiencetheharmthatcanbeassociatedwithliquor
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Government and Community Concerns"
which is located in "Element 1" of your course notes.
True
False
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Liquorlawsdeterminewhichofthefollowing?
WHEREliquorcanbesold
WHENalcoholcanbeconsumed
HOWliquorcanbesold
WHOcanconsumealcohol
Alloftheabove
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LicenseesdoNOThaveanobligationundertheliquorlawsto
Minimisetheharmassociatedwithliquorabuse
Encourageresponsibleattitudestowardsthesaleandconsumptionofliquor
Ensurethepatronsdonoteatunhealthyfood
Ensurethesaleandconsumptionofliquorcontributesto,anddoesnotdetractfrom,theamenityofcommunity
life
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ThemainobjectiveoftheLiquorAct2007isharmminimisation.Whatarethree(3)examplesofharmthatcanbe
causedtothecommunitybyalcohol?List three (3) answers
Pleasetypeyouranswerintheboxbelow(Max1000characters):
Hint: This question refers to information found in the section titled: "The Impact of Alcohol Abuse / Misuse on
the Community" which is located in "Element 1" of your course notes.
First the community can experience cars accident.
Secondly the community can experience properties damage.
Thirdly the community can experience execessive noise.
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Accordingtothe'NSWBureauofCrimeStatisticsandResearch'atleast$50Mayearis
spentrespondingtoalcohol-relatedcrimebywhichagency?
Hint: This question refers to information found in the section titled: "The Impact of Alcohol Abuse / Misuse on
the Community" which is located in "Element 1" of your course notes.
NSW POLICE FORCE
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Listfour(4)keyagenciesinvolvedinregulationandenforcementoflicensinglawsandRSA.List four (4) answers

Hint: This question refers to information found in the section titled: "Key Agencies" which is located in "Element
1" of your course notes.
NSW Trade & Investment
NSW POLICE FORCE
DIRECTOR GENERAL
REGIONAL INFRASTRUCTURE
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Whichone(1)ofthefollowingisNOToneoftherolesoftheNSWOfficeofLiquorGamingandRacing(OLGR)?
Hint: This question refers to information found in the section titled: "Key Agencies" which is located in "Element
CollaboratewiththeNSWPoliceonharmminimisationandcompliancestrategies;coordinateandpromote
liquoraccords
Administeringtheresponsibleserviceofalcoholandresponsibleconductofgamblingtrainingschemes
Approveliquorlicenceapplicationsanddisciplinarymatters
ProvidefreeeNewsservicetoitsstakeholders,includingstaffandmanagersworkingintheliquorindustry.
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TocomplywithRSAyoumustrefuseservicetoanyoneundertheageof18.Listtwo(2)otherthingsyoumustdoto
ensureyoucomplywithRSA.List two (2) answers
Hint: This question refers to information found in the section titled: "What is RSA?" which is located in
"Element 1" of your course notes.
- Recognise the signs of impending intoxication and do not serve anyone at this point
- Do not serve anyone who arrives at your establishment already intoxicated
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Element2of4
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Licenceescanbeheldresponsiblefortheactionsoftheirpatronsoncetheyhaveleftthelicensedpremises
Hint: This question refers to information found in the section titled: "Public Interest and Venue Conduct" which
is located in "Element 2" of your course notes.
True
False
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OncecustomersleaveavenuethevenueisNOTresponsibleforthecustomers'noiseandbehaviourinthelocal
area
Hint: This question refers to information found in the section titled: "Disturbance Complaints" which is located
in "Element 2" of your course notes.
True
False
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Whatisthemaximumfinethatcanbegiventosomeonefoundsupplyingliquortoanintoxicatedpatron?
Hint: This question refers to information found in the section titled: "Intoxication" which is located in "Element
22 000$
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NSWliquorlawsrequirelicenseesandstafftofollowanumberofprescribedstepstoavoidpenaltiesforpermitting
intoxication.WhichofthefollowingisNOToneofthosesteps?
Refusetoservetheintoxicatedpersonanymorealcohol
Asktheintoxicatedpersontoleavethepremises
Contact,orattempttocontact,thepoliceforassistanceinremovingtheperson
Contactthefamilyofthepatronsothattheycanremovethepatronfromthepremises
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Whocanbeprosecutediftheyarefoundsupplyingliquortoanintoxicatedpatron?
Management,staff,clubdirectors,volunteersandotherpatrons
Managementandstaffonly
Management,staff,andclubdirectorsonly
Management,otherpatrons-staffcannotbeprosecuted
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Anintoxicatedperson:
Hint: This question refers to information found in the section titled: "Intoxication Defined" which is located in
Isalwaysdisorderly
MightNOThavebeendrinkingalcoholortakingdrugs
Isjudgedashavingbeenaffectedbyalcohol
Noneoftheabove
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Somesignsofintoxicationinclude:
Muddledspeech,Drinkingalotofwater&Unabletoconcentrate
SlurredSpeech,Rudebehaviour&Droppingadrink
Pestering(annoying)others,LightingaCigarette&Havedifficultycountingmoney
SlurredSpeech,Unabletoconcentrate&Drinkingalotofwater
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Forthepurposesoftheliquorlaws,apersonisconsideredtobeintoxicatedif:
Theperson'sspeech,balance,coordinationorbehaviourisNOTnoticeablyaffected;butitisreasonable,to
believethattheyhaveconsumedtoomuchliquor.
Theperson'sspeech,balance,coordinationorbehaviourisnoticeablyaffected;anditisreasonable,tobelieve
thatthesechangesaretheresultoftheconsumptionofliquor.
Theyhaveabloodalcohollevelofover0.05%
Thepersonhashasconsumedmorethan2drinksperhourforover2hoursinarow.
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The''What'sYourPlanB?''drinkdrivingcampaignisaimedat:
Hint: This question refers to information found in the section titled: "Whats Your Plan B? NSW Centre
for Road Safety Campaign." which is located in "Element 2" of your course notes.
Gettingpeoplehomesafelyafteranightout
IncreasingrevenuefortheNSWPoliceService
EliminatingtheneedforRandomBreathTesting(RBT)units
Encouragingpeopletoavoiddrinking
Alloftheabove
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The''DepartmentofHealthandAgingNationalBingeDrinkingCampaign''isaimedat:
Hint: This question refers to information found in the section titled: "Department of Health and Aging National
Binge Drinking Campaign" which is located in "Element 2" of your course notes.
Raisingawarenessoftheharmsandcostsassociatedwithdrinkingtointoxication
Deliveringpersonallyrelevantmessagestoencouragepeopletoassessandmodifytheirbehavour
Alloftheabove
Noneoftheabove
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Whatarethestandardtradinghoursforhotelsandregisteredclubs(exceptvessels)?
Hint: This question refers to information found in the section titled: "Trading Hours" which is located in
MondaytoSaturday-5amtomidnight,Sunday-10amto10pm
MondaytoSaturday-5amtomidnight,Sunday-middaytomidnight
MondaytoSaturday-middaytomidnight,Sundays-closed
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WhichofthefollowingareacceptableformsofIDtoproveage?
Hint: This question refers to information found in the section titled: "Evidence of age" which is located in
CurrentUniversityStudentCard
Passportfromanycountry
Motorvehiclelicencewhichhasexpiredlessthan3yearsago
MedicareCard
Alloftheabove
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Whencheckingacustomer'sIDyouwillneedtobeabletocalculatetheiragefromtheirbirthdate.Ifsomeone's
dateofbirthisthe28thofSeptember1995,howoldwilltheybeonthe1stofDecember2015?
Hint: This question refers to information found in the section titled: "Checklist for evidence of age" which is
located in "Element 2" of your course notes.
20 years old
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Anexampleofapromotionthatisacceptableis:
Hint: This question refers to information found in the section titled: "Sale of Undesirable Liquor Products"
Skullinggames
Drinkingfromtesttubes
Yardglasses(1.4litres)
FreeWater
Noneoftheabove
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Considerthefollowingscenario:Apromotionalposterishungonthewalloutsideyourvenue.Theposterstates:
'Onefreealcoholicice-blockperpersonuponentry'.Whichofthefollowingstatementsistrue?
Theposterisunacceptableasitisadvertisingfreedrinks
Theposterisunacceptableasitisadvertisingalcoholiciceblocks
Theposterisunacceptable,butthepromotionof`happyhours`isacceptableundersomecircumstances
Alloftheabove
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BanningOrdersmaybeinplaceforsomepatrons.WhichofthefollowingisNOTtrue?
Hint: This question refers to information found in the section titled: "Banning orders" which is located in
Inimposingabanonapatron,theAuthoritymustbesatisfiedthatthatthepersonhasbeen
repeatedlydrunk,violent,quarrelsomeordisorderlyonorintheimmediatevicinityofthepremises.
ApersonbannedbytheAuthoritycommitsanoffenceiftheyattempttoenter,orremainin,thelicensed
premisestowhichtheorderrelates.
BanningOrdersaremadebypeoplewithadrinkingproblemtovoluntarilyexcludethemselvesfromlicensed
premises.
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Inimposingabanonapatron,theAuthoritymustbesatisfiedthatthatthepersonhasbeen:
Hint: This question refers to information found in the section titled: "Banning orders" which is located in
Violentonorintheimmediatevicinityofthepremises
Disorderlyonorintheimmediatevicinityofthepremises
Repeatedlydrunkonorintheimmediatevicinityofthepremises
Alloftheabove
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Whocanbeheldliablefortheoffenceofsupplyingalcoholtoapersonwhoisunder18yearsofage?
Hint: This question refers to information found in the section titled: "Minors" which is located in "Element 2" of
your course notes.
Licensee,staffandotherpatrons,includingminors
Licenseeandstaffonly
Management,staffandclubdirectors
Managementandotherpatrons-staffcannotbeprosecuted
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Whatisthemaximumfinethatcanbegiventoanadultfoundsupplyingliquortoaminor?
Hint: This question refers to information found in the section titled: "Minors" which is located in "Element 2" of
your course notes.
11 000$
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Considerthefollowingscenario:Youaredeliveringacartonofbeertoacustomer'shome.Theorderwaspurchased
andpaidforovertheinternetbycustomerwhohasprovidedproofofageandisover50yearsold.Whenyouarrive
atthecustomer'shousetheonlypersonavailabletoacceptthedeliveryisthecustomer'ssonwholooksasthough
theyare18or19yearsold.Whatshouldyoudo?
Hint: This question refers to information found in the section titled: "Remote Sales" which is located in
Leavetheorderasthecustomerwhomadetheorderisknowntobeover18yearsofage.
Askforsomeidentification.Iftheidentificationconfirmsthatheis18orolderyoucanleavetheorderwithhim.
Nothing,itisillegaltodeliveralcoholtoacustomer'shome.Theymustpurchaseitinpersonatalicensed
premises.
DoNOTleavetheorderasthisisnotthepersonwhoorderedthealcohol.
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Whichofthefollowingisconsideredtobea''responsibleadult''foraminor?
Hint: This question refers to information found in the section titled: "Responsible adult" which is located in
Anypersonovertheageof18yearswhocanproduceacceptableevidenceofage
Aparent,step-parentorguardianoftheminor
Anyrelativeovertheageof18
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See'signNo.1'inthesectiontitled''RegulatedSignage''whichislocatedin''Element2''ofyourcourse
notes-Accordingtothissign:
Hint: This question refers to information found in the section titled: "Regulated signage" which is located in
Peopleundertheageof18cannotenterlicensedpremesis
Itisillegaltoobtainalcoholonbehalfofapersonundertheageof18
Peopleundertheageof18mustnotworkinalicensedvenue
Itisillegaltoserveanythingtoapersonundertheageof18
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Inwhattypeofvenuemustthe'MinorsAreaAuthorisationsign'bedisplayed?
In the Hotels
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Ifyouwanttoobtaintherequiredsignageforalicensedvenue,whichorganisationshouldyoucontact?
OLGR
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Undesirableliquorproductscanbebannedfromsaleunderregulation.WhichoneofthefollowingisNOTafactor
indecidingiftheproductshouldbebanned?
Theyareconsideredtoappealtominors
Theyencouragerapidalcoholconsumption
Theyareconsideredtooexpensive.
Theyarelikelytobeconfusedwithsoftdrinkorconfectionery.
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Fromthefollowinglist,whichisanunacceptablepracticeorpromotionthatmayencouragerapidorexcessiveliquor
consumption?
Servingpatronshalfmeasuresofspiritsonrequest
Supplyingliquorinstandardisedquantitiesthatcanberecognisedbypatrons
Buyonegetonefreedeals
Havingnon-alcoholicandlowalcoholbeveragesavailable
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Element3of4
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HowmanystandarddrinksarethereareinthefollowingrecipeforLongIslandIcedTea?
15mlVodka,15mlGin,15mlRum,15mlTequila,15mlOrangeLiqueur,15mlBourbon,30mlLimeJuice,15ml
SugarSyrup,SplashofSodaWater,LemonWedgetoGarnish.
Hint: This question refers to information found in the section titled: "What is a standard drink?" which is located
6
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Howmanystandarddrinksarethereinanaveragerestaurantservingof150mlredwine?
1
2.4
1.4to1.6
7to8
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WhatisthelegallimitofBloodAlcoholConcentration(BAC)fordriversinAustraliawhohavenolicencerestrictions?
Hint: This question refers to information found in the section titled: "Effects of Alcohol" which is located in
0.05 g/100 mL
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Fromthefollowinglist,whatarethree(3)examplesofthelong-termeffectsofalcoholabuse?Select one (1) answer

Alcoholdependence,Sexualproblems,andRisktakingbehaviour
Cirrhosisoftheliver,Cancerofthemouth,andHeartmusclecontraction
Cancerofthemouth,Alcoholdependence,andSexualproblems
Sexualproblems,Cirrhosisoftheliver,andRisktakingbehaviour
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Whichofthefollowingarethree(3)shorttermimpactsofexcessivedrinkingonasingleday?
Improvedsexualfunction,Stress,andHeartProblems
Risktakingbehaviour,Stress,andReducedriskoffalls
Risktakingbehaviour,Improvedsexualfunction,andHeartProblems
Risktakingbehaviour,Stress,andHeartProblems
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Whichofthefollowingcanaffecthowapersonreactstoalcohol?
Hint: This question refers to information found in the section titled: "Factors that affect susceptibility to alcohol"
Medicalconditionssuchaspancreatitis
Mentalhealthproblems
Theuseofillicitorrecreationaldrugs
Ageoftheperson
Alloftheabove
Noneoftheabove
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Listone(1)reasonwomenmightbemoresusceptibletotheeffectsofalcohol
Women's body generaly thiner than men's body so it can affect how alcohol act on women.
Pregnant women should care about effect that alcohol comsuption may harm their foetus or babies.
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Considerthefollowingscenario:Ahealthy-lookingmalecustomerintheir20'swhohasnotshownanyprevious
signsofintoxicationsuddenlystartsswayingbackandforth,andlooksverytired.Theyvomitonthefloorandlook
liketheymightfallover.Youdonotbelievetheyhavebeenservedenoughalcoholtodirectlycausethese
symptoms.Whatelsemightthecustomerhaveconsumedwhichcouldhavecontributedtotheircondition?
Hint: This question refers to information found in the section titled: "The effects of alcohol on different people"
May the customer has consumed illicit drugs or meds.
Or may have health problem or food intake problem.
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Whichofthefollowingisequaltoone(1)standarddrink?
1glassofwine(100ml)
1canofmidstrengthbeer(3.5%)
1nipofspirits(30ml)
Alloftheabove
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Howmanystandarddrinksarethereina375mlcanofmid-strengthbeer?
Hint: This question refers to information found in the section titled: "Standard Drinks" which is located in
0.8
1
1.4
1.5
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Considerthefollowingscenario:Youareworkingatabarwheretherecipeformixingapopulardrinkis'Pour30ml
ofCanadianWhiskey,thenfillglasstothetopwithgingerale'.Whichofthefollowingoptionsisthecorrectwayto
measurethe30mlofwhiskey?
Useafreeflowspiritpourerandcountto3
Useafreeflowspiritpourerwitha30mljigger
Useafreeflowspiritpourerwitha45mljigger
Usetheplimsolllineonaglass
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Considerthefollowingscenario:JoeandMaryareoutforanightatarestaurant.BeforetheyordertheirfoodJoe
hasa375mlcanofmidstrengthbeerandMaryhasaglassofwhitewine.DuringtheirmealJoehas1morecanof
midstrengthbeerand2glassesofredwine,andMaryhas3moreglassesofwhitewine.Withdesserttheyboth
haveanipofcoffeeLiqueur.HowmanystandarddrinkshasMaryhad?(Roundtotheclosestwholenumber)
4
5
7
9
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Thisquestionfollowsonfromthelastquestion.WhymightMarybefeelingstrongereffectsofintoxicationthanJoe?
Womentendtohaveasmallerbodysizethanmen,anddon'tprocessalcoholasquickly
MarymayhaveeatenmorethanJoe
Joemighthavehadacoffeetosoberup
Marymightbearegularalcoholdrinker
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Whatdoesthe150mlplimsolllineonawineglassindicate?
Hint: This question refers to information found in the section titled: "Measuring Wine" which is located in
One(1)standarddrink
Two(2)standarddrinks
Thestandard150mlvolumeofwinethatrestaurantsserveperglass
Theamountofwinethatwillkeepthepatronunderthe0.05drivingbloodalcohollimit
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Element4of4
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Listthree(3)strategiesyoucanusetopreventintoxication.List three (3) answers

Hint: This question refers to information found in the section titled: "Strategies for Preventing Intoxication"
Analyse the speech coordination of the customer.
Look at his balance.
Look at his behaviour
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Listtwo(2)non-alcoholicdrinksyoucouldoffertoacustomer?List two (2) answers

Hint: This question refers to information found in the section titled: "Strategies for Preventing Intoxication"
Non alcoholic drinks & Water
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Watchthevideotitled'RefusalofService'(page67ofyourcoursenotes).
Basedonthescenariointhevideo,ifthesecurityguardsuspectedthathehadbeenpresentedwithafakeID,what
methodscouldhehaveusedtoauthenticateit?
Hint: This question refers to information found in the section titled: "Strategies for Preventing Underage
Drinking, and Second Party Sales (including Evidence of Age)" which is located in "Element 4" of your course
notes.
Makesurethedocumentincludesahologramorothersecurityfeature
Feelaroundthephoto,birthdateandedgesofthecard,especiallyacardenclosedinplastic
(laminate)-wrinkles,bumpsandairbubblescouldmeanthedocumenthasbeenaltered
UseaUV/blacklightifyouhaveonetohelpidentifyfalseoralteredIDs
Comparethephotowiththepatronpresentingthedocument
Alloftheabove
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Whatarethree(3)thingsthatshouldbeincludedinagoodHousePolicy?List three (3) answers

Hint: This question refers to information found in the section titled: "Ways to Develop and Implement House
Policies" which is located in "Element 4" of your course notes.
- not serving minors or intoxicated patrons
- not conducting irresponsible liquor promotions
- promoting safe transport options to patrons
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Whatisone(1)transportoptionyoucouldoffertoanintoxicatedpatron?
You can propose him to Dial a Driver that he knows or a Taxi.
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Awelldressed,middle-aged,femalecustomerordersarumandcoke,butasksfortherumtobeadoubleshot
(60ml).Itisyourhousepolicytoonlyserveonenip(30mls)ofspiritsinmixeddrinks.Whatshouldyousaytoher
aboutthehousepolicyandthereasonsforit?
Thehousepolicyarerulessetbythevenue,andtheyouarenotabletobreaktherules
Thehousepolicyisinplacetoensurethesafetyofthecustomersandthestaff
Accordingthehoursepolicyyoucanonlyserveasingle30mlshotofruminthedrink,butthecustomeris
welcometocomebackandrequestaseconddrinklaterintheevening.
Alloftheabove
Noneoftheabove
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Whatarethetwo(2)typesofLiquorAccordsinNSW?List two (2) answers

Hint: This question refers to information found in the section titled: "Liquor accords and RSA" which is located
Precinct liquor accord and Local liquor accord.
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Ifitappearsthatadrinkmayhavebeenspiked-WhichofthefollowingshouldthedutymanagerorlicenceeNOT
do?
Hint: This question refers to information found in the section titled: "Drink Spiking" which is located in "Element
Callanambulanceifthevictimisunconsciousorill
Makesurethevictimisinasafeplace
Clearthetablesothatnobodyelseaccidentallyconsumesthespikeddrink
Contactthepolice
Recordthedetailsoftheincident
Alloftheabove
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Watchthevideotitled'RefusingEntrytoMinors'(page67ofyourcoursenotes).
Basedonthescenariointhevideo,ifthesecurityguarddecidestheIDhasbeentamperedwithormightbefake
whatactionshouldhetake?
Hint: This question refers to information found in the section titled: "Fake or altered identification" which is
Contactthepoliceandrestrainthepatronuntiltheyarrive
Refuseentrytotheestablishmentandcontactthepolice
ConfiscatetheIDandthrowitinthebinsoitcannotbeusedagain
ConfiscatetheIDandsendittotheOLGRforinvestigation
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Apatronwhohashistoryofbeingaggressive,causingdisturbances,andwhohasbeenaskedleavethepremises
onpreviousoccasionsisdrinkingatthebar.Hehasbeendrinkingsteadilyforthepastfewhoursandyouhave
noticedthatheisstartingtospeakinaloudandagitatedmanner.Heapproachesthebarandorders4shotsof
spirits.Whatshouldyoudo?
Hint: This question refers to information found in the section titled: "Refusal of Service" which is located in
Politelyrefusetherequest
Pointoutposters/signsbehindthebartoreinforceyourdecision
Useopen,non-threateningbodylanguage
Offerthemanon-alcoholicalternative
Alloftheabove
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In'video3-RefusalofService'acustomerinsistsonbeingservedadrinkafterbeingrefusedservicebythebar
attendant.Whatdoesthebarattendantdotohandlethissituation?
Hint: This question refers to information found in the section titled: "Video 3 - Refusal of Service" which is
The bar attendant should politely ask his manager to come and fix the problem.
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In'video3-RefusalofService',beforethemanagerasksthepatrontoleavethepremisesheusessomegood
techniquestocalmthesituation.Oneofthesetechniquesistouseopenbodylanguage.Listtwo(2)otherthingsthe
managerdoestomakesurethesituationdoesnotescalate:
Manager can take appart the customer to not take all the attention.
Manager can propose him to come back later.
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In'video3-RefusalofService'anintoxicatedcustomerwhoisrefusedserviceandhasinsisteduponbeing
servedisreferredtothemanager.Whoelsemightyoureferthisissuetoifthemanagerisunavailable,orthe
customerbecomesaggressive?
Security staff.
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In'Video4-HousePolicy'acustomeraskstobeservedinawaythatconflictswiththevenue'shousepolicy.For
thisquestionassumethatthecustomerhasbecomeinsistentoraggressiveandneedstobegivenawarning.
Below,pleasewritewhatyouwouldsaytothecustomerinthissituation(makesuretocommunicateinaclearand
politeway,andpointoutthereasonsforyourdecisiontonotservethem).
Hint: This question refers to information found in the section titled: "Video 4 - House Policy" which is located in
You indicate to the customer gently that you have house policies and you can't over serve him alcohol and you can also show the policites posters or/and tell him the
reasons. Obviously if its later than the legal serve time you show the customer the clock :).
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Whichofthefollowingobservationscanhelpyoudetermineifacustomerisintoxicated?
Hint: This question refers to information found in the section titled: "HOW ELSE TO DETERMINE IF
SOMEONE IS INTOXICATED" which is located in "Element 4" of your course notes.
Doesthepersonsmellofalcohol?
Howlonghasthepersonbeendrinking?
Wasthepersonaffectedbyalcoholwhentheyarrived?
Howmuchalcoholhaveyouseenthepersondrink?
Alloftheabove
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Whenshouldyourefuseservicetoacustomer?
Hint: This question refers to information found in the section titled: "WHAT TO DO IF SOMEONE IS
INTOXICATED" which is located in "Element 4" of your course notes.
Whenyouhaveproofthattheyareintoxicated
Whenyouhaveareasonablebeliefthattheyareintoxicated
Whentheyhavenotorderedanyfoodyet
Whentheyaredressedinawayyoufeelisinnapropriate
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Whichofthefollowingisrecommendedwhenrefusingservicetoacustomer?
Hint: This question refers to information found in the section titled: "WHAT TO DO IF SOMEONE IS
INTOXICATED" which is located in "Element 4" of your course notes.
Avoidemotionandinvolveddiscussions;
Useappropriateeyecontact;
Adjustspeakingpacetomatchthepatron's
Useshort,simplesentences
Alloftheabove
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793823
eot.edu.au
Finished?
OnceyouhavecompletedALLofthequestionsinthisformpleasesavethefileasasTEXTfileby
goingtothe"File"menu,thenselectingeither"SaveAs.."or"SaveAsOther..."then"Text".
Thenemailthetextfiletorsa.nsw@eot.edu.auasanattachment.
Ourtrainerswillmarkyourassessmentandemailyoutheresultswithin4businesshours.Ifany
questionshavebeenansweredincorrectlyyouwillbeabletomakecorrectionsandresubmit.
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