Professional Documents
Culture Documents
-inventory turns
CRM Metric
-(service, sales, marketing) metric
BPR, ERP large and enterprisewide, difficult to measure, use
balanced scorecards
Balanced scorecards a management system, in addition to
measurement system, that helps an organisation to clarify their
visions and strategy and turns translate them into actions.
Organizational employees must work closely together to develop
strategic initiative that creates competitive advantages.
CHIEF INFORMATION OFFICER (CIO) overseas all uses of IT and
ensures the strategic alignment of IT with business goals and
objectives.
CHIEF TECHNOLOGY OFFICER (CTO) responsible for ensuring the
throughput, speed, accuracy, availabity and reliability of IT.
CHIEF SECURITY OFFICER (CSO) responsible for ensuring the
security of IT and developing strategies for AND IT SAFEGUARDS
against attacks from hackers and virusses.
CHIEF PRIVACY OFFICER (CPO) responsible for ensuring the ethical
and legal use of information.
CHIEF KNOWLEDGE OFFICER (CKO) responsible for collecting,
maintaing and distributing the organizations knowleldge.
IT PROFESSIONALS; IT personnel has technological expertise.
!!!GAP !!!!
BUSINESS PROFESSIONALS; Business personeel have expertise in
functional areas
!!! to improve communication !!!
IT PROFESSIONALS; IT personnel must seek to increase their
understanding of the business
CIO ensures the effective communication between IT personnel
and Business personnel
Information Types
-Transactional Information
-Analytical information
Information Timeliness
-Real-time information
-Real-time system
Information quality
-Accurate
-Consistent
-Correct
-Timely
-Unique
Information Governance