Department of Finance - Citizens Charter

DEPARTMENTOFFINANCE
OFFICEOFTHESECRETARY
CITIZENSCHARTER
TABLEOFCONTENTS
I.
II.
III.
IV.
V.
VI.
VII.
VIII.
Page
VisionandMission.3
PerformancePledge 4
FeedbackandRedressMechanism.. 5
Feedback/ComplaintForm 6
DepartmentOrderNo.309dated05January2009.. 7
DOFFrontlineOffices.. 8
DepartmentOrderNo.3108dated05November2008.. 9
RevenueOffice
OneStopShopInterAgencyTaxCreditandDutyDrawbackCenter
CentralFinancialManagementOffice
CentralAdministrationOffice
RevenueOffice.11
IssuanceofCertificateofDuty/TaxExemption.13
IssuanceofTax/DutyExemptionCertificateundertheMabuhayLane..21
OneStopShopInterAgencyTaxCreditandDutyDrawbackCenter.. 27
DocumentChecklistingPreEvaluationDivision. 30
FinancialValidationFinancialValidationDivision. 31
DocumentVerificationVerificationandAuthenticationDivision.. 31
ClaimEvaluationClaimEvaluationDivision.. 32
TCCPrintingTaxCreditIssuanceandApplicationDivision. 33
TDMProcessingTaxCreditIssuanceandApplicationDivision 34
VATCertificationTaxCreditIssuanceandApplicationDivision. 35
ReturnShipmentCertificationTaxCreditIssuanceandApplicationDivision..35
CentralFinancialManagementOffice. 36
BudgetDivision...37
AccountingDivision40
ManagementServicesDivision.45
CentralAdministrationOffice 50
PersonnelServicesDivision 51
CentralRecordsManagementDivision. 75
GeneralServicesDivision..85
VISION:
Astrongeconomywithstablepricesandstronggrowth;
A stable fiscal situation which could adequately finance

governmentprojectsandbudgetaryprograms;
Aborrowingprogramthatisabletoavoidthecrowdingouteffect
ontheprivatesectorandminimizescosts;
A public sector debt profile with long maturities and an optimum

mix of currencies that minimizes the impact of currency
movement;and
Astrongeconomicgrowthwithequityandproductivity.
MISSION:
Our economy must be one of the most dynamic and active in the world, globally
competitive and onward looking. The DOF shall take the lead in providing a solid
foundationfortheachievementofthisobjective,bybuildingastrongfiscalposition,
throughthefollowing:
Formulation, institutionalization and administration of sound fiscal

policies;
Improvementoftaxcollectionefficiency;
Mobilization of adequate resources at most advantageous terms to meet

budgetaryrequirements;
Soundmanagementofpublicsectordebt;and
Initiationandimplementationofstructuralreforms.
3
PERFORMANCEPLEDGE
We, the Officials and Employees of the Department of Finance, trusting in the Almighty
God, profess our commitment to public service and as such we promise to:
P ROMOTE diligent observance of the tenet that PUBLIC OFFICE IS A
PUBLIC TRUST by serving our clients, the taxpaying public, with utmost
responsibility, integrity and loyalty;
L EAD modest lives appropriate to our status as civil servants and uphold
public interest over and above personal interest;
E NGENDER a culture of excellence, competence and professionalism
among our workforce towards improved service delivery that will breed
customer
satisfaction;
DETERopportunitiesforredtapeandgraftandcorruptionbystrictly
observing compliancetoservicestandardsandproviding
COMPLAINTAND ASSISTANCEDESKthatwillimmediatelyaddress the

concernsofthetransactingpublic;
GENERATEgoodwillbyprovidingprompt,courteousandresponsive
servicetothepublic;
EXERCISEprudenceandobservetransparencyinalltransactionsby
providingaccesstoinformationinourpolicies,programsandservices
throughtheCitizensCharterandthe
DOFWebsite
(www.dof.gov.ph).
ALLTHESEWEPLEDGE,
BECAUSEYOU,DEARCLIENTS,DESERVETHEBEST.
FEEDBACKANDREDRESS
MECHANISMS
Kindlyinformushowwebecameofservicetoyoubydoinganyofthefollowing:
9
Accomplish our Feedback/Complaint Form available in our DOF Public
AssistanceandComplaintsDesklocatedatPodiumLevel,DOFBuilding
9
Emailusyourfeedback/complaintsthroughwww.dof.gov.ph
9
CallusatourHotlineNumber:(02)5241142
9
TalktoourDeskOfficeroftheDay
Feedback/complaintswhichmaybewrittenorverbalshallbeimmediatelyattended
tobytheDeskOfficeroftheDaystationedatourPublicAssistanceandComplaints
Desk.ThesameshallbeforwardedtotheDOFTaskForceonCitizensCharterfor
appropriateaction.
THANKYOUforhelpinguscontinuouslyimproveourservices.
Department of Finance
TASK FORCE ON CITIZEN'S CHARTER
FEEDBACK/COMPLAINT FORM
NAME
(PANGALAN)
ADDRESS
(TIRAHAN)
PHONE NUMBER (TELEPONO)
E-MAIL ADDRESS
DEPARTMENT / OFFICE (DEPARTAMENTO / OPISINA)
COMPLIMENT OR COMMENT? (PAPURI O KOMENTO?)
WHAT IS YOUR COMPLAINT? (ANO PO ANG INYONG REKLAMO?)
WHEN DID IT HAPPEN? (KAILAN PO NANGYARI?)
WHAT WOULD YOU LIKE US TO DO? (ANO PO ANG GUSTO

NINYONG GAWIN NAMIN?)
SIGNATURE (LAGDA)
DATE (PETSA)
Would you like a written reply? (Nais nyo po ba ng sagot na nakasulat?)

Yes (Oo)
No (Hindi)
LISTOFFRONTLINEOFFICES
IncompliancewithRANo.9485otherwiseknownastheAntiRedTapeAct
of2007andinviewofDepartmentOrderNo.3108dated05November2008,the
followinghavebeendeclaredasOfficesofthisDepartmentwithfrontlineservices:
RevenueOffice;
OneStopShop InterAgency Tax Credit and Duty Drawback Center (OSS

Center);
CentralFinancialManagementOffice;and
CentralAdministrationOffice.

10
REVENUEOFFICE
The Revenue Operations Group (ROG) is one of the major frontline offices of the
Departmenttaskedtoconductcarefulreviewandmonitoringoftaxanddutyexemptions
granted to various sectors by the government in order to prevent excessive leakage of
governmentrevenues.Itsfunctionsarereflectedonitsthree(3)divisionsnamely:Customs
and Tariff Division (CTD), Internal Revenue Division (IRD), and Research and Monitoring
Division (RMD). Customs and Tariff Division acts on requests for exemption, deferment,
refund, credit of duties and taxes based on the Tariff and Customs Code, as amended.
Internal Revenue Division, on the other hand, is responsible for the applications of tax
exemptions under the following laws: the Constitution; the Internal Revenue Code; as
amended; International Agreements and Commitments; and other Special Laws. Lastly,
ResearchandMonitoringDivisionservesasclearinghouseoftheRevenueOfficeregarding
informationinvolvinginternalrevenueandcustomsandtariffmatters.
FUNCTIONS.WithinthecontextofthepowersandfunctionsoftheDepartmentof
Finance and the Revenue Operations Group, the Revenue Office is headed by a
Director,andperformsthefollowingfunctions:
a. Undertakes the primary review, direction and supervisory function of the

Department of Finance over the Bureau of Customs and Bureau of Internal
Revenue;
b. Assumesprimaryresponsibilityforresearchandevaluationoftheaspectsof
all Orders, Memoranda, Circulars, and other issuances for the Bureau of
Customs and the Bureau of Internal Revenue, for review bythesupervising
Undersecretary prior to submission to the Secretary, and for this purposes,
shall be provided with copies of such draft issuances by the appropriate
Group undertaking the substantive drafting and/or evaluation of such
issuances at an earlier enough stage, so as to enable the supervising
Undersecretary to review the legal aspects in sufficient time; provided,
however, that such primary responsibility shall not preclude the other
Groupsandtheirsubordinateunitsfrompossessingorinitiallyutilizingtheir
ownlegalexpertise;
c. Renders advice and assistance to the Secretary and the Undersecretary on

matters involving administration of internal revenue and customs and tariff
operations;
11
d. Administers, recommends and monitors requests for, and grants of tax

exemption,toensurestrictcompliancewiththeconditionsimposedthereon,
in accordance with tax exemption laws, rules and regulations, including
internationalagreements/commitmentswithtaximplications;
e. Providesadviceonexistingtaxexemptionlawsandregulationstodetermine
the advisability of their continued existence, amendment, or repeal, as the
casemaybe;and
f. Performs such other appropriate functions as may be assigned by the

Secretary,orbythesupervisingUndersecretary.
COMPOSITION.TheRevenueOfficeiscomposedofthefollowingdivisions:
a. ResearchandMonitoringDivision;
b. InternalRevenueDivision;
c. CustomsandTariffDivision;and
d. MabuhayLane(SpecialProject/FastLane).
12
REVENUEOFFICE
IssuanceofCertificateofDuty/TaxExemption
ScheduleofAvailabilityofService:
8:00AM5:00PMMondayFriday
WhoMayAvailoftheService:
1. FOREIGNEMBASSYpursuanttoSection105(K)oftheTariffandCustomsCode(TCCP)andSection
109(K)ofNationalInternalRevenueCode,bothasamended
2. INTERNATIONALORGANIZATIONSpursuanttoInternationalAgreements
3. INTERNATIONALAIRLINESpursuanttoInternationalAgreements
4. LOCALGOVERNMENTUNIT(LGU)pursuanttoSection382,RepublicActNo.7160implemented
byDOFOrderNo.2192
5. STATECOLLEGESpursuanttoSection4(f)RepublicActNo.8292
6. PHILIPPINESPORTSCOMMISSION(PSC)pursuanttoSection6,ArticleIII,RepublicActNo.7459
implementedbyDOFOrderNo.12193
7. PHILIPPINE GAMING CORPORATION (PAGCOR) pursuant to Section 13 (l) of Presidential Decree

No.1869inlinewithMemorandumdated24August1995
8. ECOLOGICALSOLIDWASTEMANAGEMENT
pursuanttoRepublicActNo.9003
9. ENTITIESENDORSEDBYNATIONALECONOMICANDDEVELOPMENTAUTHORITY(NEDA)pursuant
toLastparagraphofSection105oftheTariffandCustomsCode
10. RELIEF ORGANIZATIONS ENDORSED BY DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT

(DSWD)pursuanttoSection105(L)oftheTariffandCustomsCode
11. BROADCASTINGCORPORATIONpursuanttoPresidentialDecreeNo.1362implementedbyDOF
OrderNo.1678
12. FILIPINOINVENTORSpursuanttoSection6,ArticleIII,RepublicActNo.7459implementedbyDOF
OrderNo.12193
13. PHIVIDECLOCATORSpursuanttoSection8,PresidentialDecreeNo.538,asamendedbyPD1491
14. ELECTRICCOOPERATIVESpursuanttoPD269,asimplementedbyDOFNEAJointCircular197
15. COOPERATIVES pursuant to RA 6938 as amended by RA 9520 implemented by DOFCDA Joint

CircularNo.190
13

16. TELECOMMUNICATION CORPORATIONS pursuant to their respective franchise and Section 23
RepublicActNo.7925
17. ENTITIES ENDORSED BY MARITIME INDUSTRY AUTHORITY (MARINA) pursuant to Rule III of the
RulesandRegulationsImplementingRepublicActNo.9295
18. ENTITIES ENDORSED BY MARITIME INDUSTRY AUTHORITY (MARINA) pursuant to Presidential

Decree760
19. ENTITIES IMPORTING ARTICLES FOR REPAIRS, PROCESSING OR RECONDITIONING TO BE RE

EXPORTEDpursuanttoSection105(d)oftheTCCPasimplementedbyCAO772
20. ENTITIES IMPORTING ARTICLES FOR PUBLIC ENTERTAINMENT, DISPLAY IN PUBLIC

EXPOSITION,EXHIBITION OR COMPETITION FOR PRIZES, DEVICES FOR PROJECTING
PICTURES/PARTS&APPURTENANCE, TECHNICALANDSCIENTIFICFILMSpursuanttoSection105
(i)oftheTCCPasimplementedbyCAO772
21. FOREIGNFILMPRODUCERS/RESIDENTFILIPINOCITIZEN/PRODUCINGCOMPANIESOFPHILIPPINE
REGISTRYpursuanttoSection105(j)oftheTCCPasimplementedbyCAO772
22. ENTITIES IMPORTING CONTAINERS, HOLDERS & OTHER SIMILAR RECEPTACLES OF ANY
MATERIALSpursuanttoSection105(m)oftheTCCPasimplementedbyCAO772
23. ENTITIES IMPORTING SAMPLES/MODELS/MEDICAL SAMPLES/ COMMERCIAL SAMPLES FOR

DEMONSTRATIONANDTESTINGPURPOSESANDWILLBEREEXPORTEDpursuanttoSection105
(q)oftheTCCPasimplementedbyCAO772
24. ENTITIES IMPORTING A RETURN SHIPMENT pursuant to Section 105 (t) of the TCCP as
implementedbyCAO772
25. ENTITIESIMPORTINGARETURNSHIPMENTFORREPAIRPURPOSESpursuanttoSection105(x)of
theTCCP
WhataretheRequirements:
CompleteDocumentaryRequirements(3sets)
CommoninDocumentaryRequirements:
1. Importshippingdocuments(AWB/BL)
2. Importcommercialdocuments(Invoice&PackingList)
DocumentaryRequirementsforEmbassy:
1. NoteverbalfromtheEmbassy(consignee/applicant)
2. FavorablerecommendationfromtheDepartmentofForeignAffairs(DFA).
14
DocumentaryrequirementsforInternationalOrganizations:
1. LetterrequestfromtheInternationalOrganizations
2. FavorablerecommendationfromtheDepartmentofForeignAffairs(DFA).
DocumentaryrequirementsforInternationalAirlines:
1. LetterrequestfromtheInternationalAirlines
2. AffidavitofEndUseoftheInternationalAirlines
DocumentaryrequirementsforLGU:
1. Letter request signed by the Local Executive (Governor, City Mayor or Municipal
Mayor)/(consignee/applicant)
2. Resolution from the Provincial/City/Municipal Council pertaining to the importation of
heavy/firefighting/garbagedisposalequipment
3. Undertaking/SwornStatementfromLGUthattheimportedarticlesarefordirect,exclusive
and actual use of the LGU; are not for sale, hire or barter and that the words Entered
DutyTaxFreeundertheNewLocalGovernmentCodeshallbeprintedintheconspicuous
spaceonthemachineryandequipment
4. ImportAuthorityfromBureauofImportServices(BIS)
5. Otherrelevantdocumentscoveringtheshipment.
DocumentaryrequirementsforStateColleges:
1. Letter request from the authorized representative of the State Colleges
(consignee/applicant)
2. ResolutionoftheBoardofregentspertainingtotheimportation.
DocumentaryrequirementsforPSC:
1. LetterrequestfromthePSC(consignee/applicant)
2. AffidavitofConsignee/applicant/statementofpurposeofimportationandthatthearticles
shallnotbeforsale,barterorsale
3. PSCsCertificationthatthearticlesareofinternationalsportsstandardandneededinthe
developmentofthesportsandortrainingofourathletes
4. Certificationfrom theDepartmentofTradeIndustry(DTI)that thearticlesare notlocally
availableinsufficientquantityandcomparablequality
DocumentaryrequirementsforPAGCOR:
1. LetterrequestfromthePAGCOR(consignee/applicant)
2. AffidavitofConsignee/applicant/statementofpurposeofimportationandthatthearticles
shallnotbeforsale,barterorsale
3. Copyofthelawpersegrantingtheexemption
DocumentaryrequirementsforEcologicalSolidWasteManagement:
1. Letter request from the Authorized representative from the LGU/ENTERPRISE
2. AffidavitofConsignee/applicant/statementofpurposeofimportation
3. Department of Trade and Industry (DTI) certification that the articles are not locally
availableinsufficientquantityandcomparablequality
15
4. ApprovalofBoardofInvestments(BOI)oftheDTIfortheimportationofsuchmachinery,
equipment,vehiclesandspareparts.
5. DepartmentofEnvironmentandNaturalResources(DENR)certificationthattheshipment
isneededinthecollection,segregation,transportation,recycling,reuseandcomposingof
solidwaste
DocumentaryrequirementsforEntitiesendorsedbyNEDA:
1. NEDArecommendationforDutyexemptionofconsignee/applicant
2. AuthenticatedDeedofDonation/Acceptance
DocumentaryrequirementsforReliefOrganizationsendorsedbyDSWD:
1. DSWDrecommendationforDutyexemptionofconsignee/applicant
2. AuthenticatedDeedofDonation/Acceptance
DocumentaryrequirementsforBroadcastingCorporation:
1.
2.
3.
4.
5.
LetterrequestfromtheBroadcastingCorporation(consignee/applicant)
AffidavitofEndUseoftheConsignee/applicant/statementofpurposeofimportation
CopyofBroadcastContractBetweenPhilippineInformationAgencyandtheCorporation
FavorablerecommendationfromNationalTelecommunicationCommission(NTC)
NEDA Certification that the articles are not locally available in sufficient quantity and
comparablequality
6. KBP/PIACertificationbearingontheAirtimeCreditoftheCorporation.
DocumentaryrequirementsforInventors:
1. LetterrequestfromtheInventor(consignee/applicant)
2. AffidavitofConsignee/applicant/statementofpurposeofimportation
3. FavorablerecommendationfromDepartmentofScienceandTechnology(DOST)
4. Board of Investments (BOI) Certification that the articles are not locally available in
sufficientquantityandcomparablequality.
DocumentaryrequirementsforPhividecLocators:
1. Letterrequest/CertificationfromthePhividec
DocumentaryRequirementsforElectricCooperatives:
1. Letter request from Electric cooperative signed by the President/General Manager of
National Electrification Administration (NEA) registered Electric Cooperative
2. AffidavitofEndUseofconsignee/applicant/statementofpurposeofimportation
3. CertificationfromNEAthattheElectricCooperativeisdulyregistered,statingtheretothe
date of its registration (PD 269) and that it is qualified for duty exemption and the
equipment/machinerybeingimportedarenecessaryinitsoperations
5. Otherrelevantdocuments
16
DocumentaryRequirementsForCooperativesunderRA6938asamendedbyRA9520:
1. Letter request signed by the President/General Manager of Cooperative Development
Authority(CDA)registeredCooperatives(consignee/applicant)
3. Certificationfrom CDA thatthecooperativeisduly registeredandqualifiedfor duty and
taxexemption
5. ArticlesofCooperationandByLaws
6. Latestauditedfinancialstatements
7. Otherrelevantdocumentspertainingtotheshipment
DocumentaryRequirementsforTelecommunicationsCompanies:
1. Letter request signed by the President/General Manager of the Telecommunication
Company
3. Franchise
4. CertificateofNationalTelecommunicationCommission
DocumentaryRequirementsforEntitiesEndorsedbyMARINA:
1. Letterrequestfromtheconsignee/applicant
3. MARINA Indorsement that the company is duly registered and qualified for duty and tax
exemption
4. MARINA Certification that the vessels are not manufactured domestically, of comparable
qualityandofreasonableprices.
5. MARINACertificationthatthevesselisdirectlycharteredbyMARINAregistereddomestic
shipowner/operator
DocumentaryRequirementsforEntitiesEndorsedbyMARINA:
3. ContractofBareboatCharter
Documentary Requirements for Entities importing articles for Repairs, Processing or

Reconditioning&tobeReexported:
17
Documentary Requirements for Entities importing articles forPublic Entertainment, Display

in Public Exposition, Exhibit or Competition for Prizes, Devices for Projecting Pictures/Parts
andappurtenance,technicalandScientificFilms:
3. CertificationoftheOrganizer,Venue
4. Brochure
Documentary Requirements for Foreign Film Producers/Resident Filipino Citizen/Producing

CompaniesofPhilippineRegistry:
3. CertificationofIdentification
4. EvidenceshowingthattheownerisaresidentFilipinoCitizenoraproducingcompanyof
PhilippineRegistry
Documentary Requirements for Entities importing Containers Holders & Other Similar
ReceptaclesofanyMaterials:
3. CertificationofIdentification
4. Articlesarenotmadepaper,paperboard&textilefabrics,readilyidentifiable/reusablefor
shipmentortransportofgoods
Documentary Requirements for Entities importing Samples/Models/Medical samples/

CommercialSamplesforDemonstrationandTestingPurposeandwillbereexported:
3. PriorAuthorityfromtheDepartmentofFinance
4. Articlesareimportedforthepurposeofintroducinganewarticleinthemarket,imported
only once in such in such quantity sufficient for that purpose, imported by entities duly
registeredandidentifiedinthetrade,arenoincommercialsizesorinbulkandthevalue
shouldnotexceedPHP10,000.00forsingleimportation
DocumentaryRequirementsforEntitiesimportingaReturnShipment:
3. ExportInvoice/BillofLading/AWB,Rider(ifConsolidated)
4. ExportDeclaration/CAAPCertificate
5. CertificateofInspectionandIdentification
6. OneStopShop(OSSCENTER)Certification
18
DocumentaryRequirementsforEntitiesimportingaReturnShipmentforRepairPurposes:
3. Brochure
4. ExportInvoice/BillofLading/AWB
5. ExportDeclaration/CAAPCertificate
6. CertificateofInspectionandIdentification
7. OneStopShop(OSSCENTER)Certification
Duration:
Five(5)days
HowtoavailoftheService:
Step
ApplicantClient
1
2
ServiceProvider
File
the Receiving/recording
application/request application/request
Receiving/recording
application/request
Durationof
Activity(under
Normal
Circumstances)
of
the
of
the 1015minutes
Assigning
of
the
Application/request
to
the
respectiveDivision
Receiving/recording
of
the
application/request
AssigningofApplication/requestto
respectiveActionOfficer
Receive/Evaluate/Process/Prepare
the indorsement to BOC/BIR or
otherGovernmentAgency
30minutes
Review/Affixingofinitials
4hours
Review/Affixingofinitials
4hours
a)
Review/Affixing
of 4hours
initials/Signing of the Certificate of
tax/duty
exemption
(regular
transaction)
1015minutes
30minutes
23days
PersoninCharge
Records Officer
(CRMD)
Administrative
Aide(Officeofthe
Director, Revenue
Office)
Director, Revenue
Office
Administrative
Aide
Chief
Tax
Specialist
Action Officer(Tax
Specialist II &
Senior
Tax
Specialist,
Supervising Tax
Specialist
Chief
Tax
Specialist
Director, Revenue
Office
19
10
b)Review/Signing of Certificate of
Tax/Duty exemption (complex
transaction)
Releasing
of
initialed/signed 1015minutes
Certificate of Tax/duty exemption
toRecords/Office
Endoftransaction
Office of Usec
ROG
Administrative
Aide(Officeofthe
Director
*Note*
Theprocessofissuanceoftax/dutyexemptionissubjecttochangeduetoongoing
computerizationoftheDepartment
20
REVENUEOFFICE
IssuanceofTax/DutyExemptionCertificateundertheMabuhayLane
8:00AM5:00PMMondayFriday
A. ForsignatureofDirectorThelmaA.Mariano:
1. IMPORTERSOFBOOKSpursuanttoSection105(s)oftheTariffandCustomsCodeandSection
109(r)ofNIRC,bothasamendedandEducationalMaterialsunderUNESCOFlorenceAgreement
2. FILIPINOBALIKBAYANHOLDEROFDUALCITIZENSHIP,13(g),13(a)andEXPATRIATESHOLDER
OFDIFFERENTVISASTATUSpursuanttoSection105(h)oftheTariffandCustomsCode(TCCP)
andSection109(d)oftheNationalInternalRevenueCode(NIRC),bothasamended
3. PHILIPPINERETIREMENTAUTHORITYMEMBERSpursuanttoExecutiveOrderNo.1037
4. DEPARTMENT OF FOREIGN AFFAIRS OFFICERS AND EMPLOYEES pursuant to Philippine

ForeignServiceActof1991(RepublicAct7157)
B. ForsignatureofUndersecretaryEstelaV.Sales
1. EXPATRIATES WITHOUT VISA and FOREIGN CONSULTANT OF GOVERNMENT AGENCY

pursuantSection105(g)and105(g1)oftheTariffandCustomsCode,asamended
2. FILIPINOBALIKBAYANpursuanttoSection105(f)and105(f1)oftheTariffandCustomsCode
(TCCP)andSection109[c]oftheNationalInternalRevenueCode(NIRC),bothasamended
3. ENTITIESREGISTEREDWITHTHEBOARDOFINVESTMENTS(BOI)pursuanttoExecutiveOrder
No.528andExecutiveOrderNo.226
4. ENTITIES ENDORSED BY NATIONAL ECONOMIC DEVELOPMENT AUTHORITY (NEDA)

pursuanttoSection105[r]oftheTariffandCustomsCodeandSection4,1091B[a]ofRepublic
ActNo.9337,asimplementedbyRevenueRegulationsNo.162005datedSeptember01,2005
5. ENTITIES ENDORSED BY DEPARTMENT OF EDUCATION AND COMMISSION ON HIGHER

EDUCATIONpursuanttoSection4(3)ofArticleXIVoftheNewConstitution
6. REQUESTFORPAYMENT OF DUTIESANDTAXES OF PREVIOUSLYRELEASED DUTYAND TAX

FREEMOTORVEHICLE
7. ENTITIESENDORSEDBYDEPARTMENTOFENERGYpursuanttoPresidentialDecreeNos.972,
1442,87and7156
21

Completedocumentaryrequirementsmustbeinthree(3)sets:
1. Constant/CommoninDocumentaryRequirements:
Importshippingdocuments(AWB/BL/PostalRegistry)
Importcommercialdocuments(Invoice&PackingList)
2. Documentary Requirements on importations of Books and Educational Materials under

UNESCO:
RecommendationletterfromUNESCO(forUNESCOapplicantonly)
Letterrequestforexemption
Affidavit to the effect that the shipment consists of books and that the same are
educationalinnature
AuthorityofRepresentative(inlieuofconsignee)
Incaseofdonatedbooks:
DeedofDonation,dulyauthenticatedbyPhilippineConsulateabroad;and
DeedofAcceptance
3. Documentary Requirements for Balikbayan Holder of Dual Citizenship, 13(g), 13(a) and
ExpatriatesHolderofDifferentVisaStatus:
Letterrequestfordutyandtaxexemption
OriginalPassport
AffidavitofOwnership
ContractofEmployment
EmploymentContract(CertifiedTrueCopyonly)
TourofDuty(CertifiedTrueCopyonly)
BirthCertificate(copy)
MarriageContract(ifmarriedtoFilipino)
4. DocumentaryRequirementsforPRAMembers:
FavorablerecommendationfromthePhilippineRetirementAuthority
Affidavit
OriginalPassport
5. DocumentaryRequirementsforDFAAttach:
Favorable recommendation for duty and tax exemption from the Department of Foreign
Affairs
CeilingAllowanceofmotorvehicle
RecallOrder
CertificationofSalary/Allowances
Authorizationfromtheconsignee
Authorizationforanearlyshipment(ifapplicable)
22

6. Documentary Requirements for Expatriates Without Visa and Foreign Consultant of
GovernmentAgencySection105(g):
OriginalPassport
Letter application for visa w/ Department of Justice, Bureau of Immigration or Philippine
EconomicZoneAuthority(forPEZAregisteredfirm)
ContractofEmployment
EmploymentCertificate
7. Section105(g1):
Favorable recommendation for conditionallyfree release from the Head, Government
Agency,infavoroftheconsignee
Confirmation/Certification for the Head, Government Agency that the consignee is a
foreignconsultanthiredbyand/orrenderingservicestothesaidGovernmentAgency;
Contract/Agreement(copy)
8. DocumentaryRequirementsforFilipinoBalikbayan:
OriginalPassport
Proofofresidency/employmentabroadforFilipinoreturningresidents(ifapplicable)
9. DocumentaryRequirementsforBOIRegisteredFirms:
E.O.528:
Letterrequestofthecompany
CertificateofAuthority
Certificate of Registration with Annexes/General Terms and Conditions (to be
submittedonlyonce)
DOF RA Form No. 1 (duly filledup and singed by authorized representative of the
companyorbroker)
Authorizationfromthecompanytofollowupandsignontheirbehalf
Banktransaction(ModeofImportation/LC,DA,PurchaseOrder,etc.)
CommercialInvoiceandProformaInvoice(usedasReferenceincaseofdiscrepancyon
actualimportation/shipment)
E.O.226:
CertificateofQualificationforTaxExemption(forArt.39(l)only)
BoardofInvestmentRecommendation(bothforArt.39(l)andArt.39(f))
ApplicationFormofBOI(bothfor39(l)and39(f))
ImportEntry(forArt.39(l)only)
BoatNote(forArt.39(l)only)
23
RenewalofBonds:
BOIRecommendation
CopyofBond
ApplicationFormorletterrequesttoBOI
CancellationofBond/s/ReexportationofEquipment:
ApplicationorletterrequesttoBOI
PreviousRecommendationfromBOI
10. DocumentaryRequirementsforNEDA:
LetterrecommendationofNEDA
Letterrequestofthecompany
IndorsementfromNEDA
LetterfromBureauofAnimalIndustry(BAI)
VeterinaryQuarantineClearancetoImportDayOldChicksandEggs
11. DocumentaryRequirementsforNonStock,NonProfitEducationalInstitutions:
IndorsementfromDepEd
IndorsementofCHED
AffidavitofUndertaking
DeedofDonation(ifdonation)
DeedofAcceptance(ifdonation)
ArticlesofIncorporation
GovernmentRecognition;and
SECRegistration
12. DocumentaryRequirementstoPaytheDutiesandTaxes:
Letterofrequesttopaythedutiesandtaxes
NoteVerbalefromDFA
DeedofSale(ifnotvoluntarypayment)
OR/CRofthevehicle
13. DocumentaryRequirementsforDOERegisteredFirms:
DOE/TECwithrecommendationfromDOE
AffidavitofUndertaking
ContractbetweenDOEandContractor
24
HowtoavailoftheService:
A. ForSignatureofDirectorA.Mariano
Step
ApplicantClient
ServiceProvider
Check/evaluate
the
application/request
Request for issuance of an order of
payment
Paymentofcorrespondingfilingfee
DurationofActivity
(underNormal
Circumstances
5minutes
5minutes
5minutes
5minutes
3hrs.
File
the Receiving/recording
of
the
application/request
application/request
theIndorsementtoBOC/BIRorother
GovernmentAgency
Forward
prepared
indorsement/recommendation to Dir.
Mariano
5
6
1minute
Review/Signing of Indorsement for Withintheday

duty/taxexemption
Releasing of signed Certificate of
Tax/dutyexemptiontoRecords
510minutes
PersonInCharge
ActionOfficer
TaxSpecialistII
Cashier
RecordsOfficer
(CRMD)
ActionOfficer
Messenger/Clerk (
Mabuhay Lane to
Messenger/Clerk
Office
of
the
Director
Director, Revenue
Office
Messenger/Clerk
(Office of Director)
to Messenger Clerk
(MabuhayLane)
25
B. ForSignatureofUndersecretaryEstelaV.Sales:
Step
ApplicantClient
ServiceProvider
Check/evaluate
the
application/request
Request for issuance of an order of
payment
Paymentofcorrespondingfilingfee
File
the
cation/request
5
6
10
DurationofActivity
(underNormal
Circumstances
5minutes
5minutes
5minutes
5minutes
3hrs.
appli Receiving/recording
of
the
application/request
theIndorsementtoBOC/BIRorother
GovernmentAgency
Forward
prepared
indorsement/recommendation to Dir.
Mariano
Review/Affixing of initials of the

indorsementtax/dutyexemption
Releasing of initialed indorsement
tax/duty exemption to Office of the
Undersecretary of Legal & Revenue
OperationsGroup
Review/Signing of the indorsement
fortax/dutyexemption
1minute
30minutes
Withintheday
Within3days
Releasing of signed indorsement to

RecordsDivision
PersonInCharge
ActionOfficer
TaxSpecialistII
Cashier
RecordsOfficer
(CRMD)
ActionOfficer
Messenger/Clerk (
Mabuhay Lane to
Messenger/Clerk
Office
of
the
Director
Director, Revenue
Office
Messenger/Clerk
(OfficeofDirector)
Undersecretary
E.V.Sales
Messenger (Office
ofUsec.Sales)
26
ONESTOPSHOPINTERAGENCYTAX
CREDITANDDUTYDRAWBACK
CENTER
MissionStatement:
TheOneStopShopInterAgencyTaxCreditandDutyDrawbackCenter(CENTER)exists
toprovidethehighestlevelofoperationalefficiency,qualityserviceandabsoluteintegrity
inadministeringthecountrystaxcreditanddutydrawbacksystem.
Mandate:
1. Simplifythesystemofavailingcreditsontaxesanddutiesarisingoutofexportsas
wellassafeguardthesystemfromtheoccurrenceofundueclaims.
2. Acceptapplicationsfortaxcreditsanddutydrawbacksandissuethecorresponding
tax credit certificate within the following prescribed period from the date of
acceptanceofapplicationswithcompletedocuments:
a. Thirty(30)workingdaysasprovidedunderAdministrativeOrderNo.266fortax
credit applications filed under the Omnibus Investments Code of 1987 (E.O.
226);
b. Sixty (60) working days as provided in Section III of Customs Administrative
Order No. 1472 for duty drawback claims filed under the Tariff and Customs
CodeofthePhilippines;
c. OneHundredTwenty(120)workingdaysasprovidedunderSection112ofthe
NationalInternalRevenueCodefortaxcreditapplicationsfiledunderthesame.
IncentiveLawsAdministered:
1. Article39(j)oftheOmnibusInvestmentsCodeof1987or(ExecutiveOrderNo.226
(asamended)
2. Section106(b)and(c)oftheTariffandCustomsCodeofthePhilippines;
3. Section112oftheNationalInternalRevenueCode;
4. Section35ofRepublicAct8550orthePhilippineFisheriesCodeof1998.
27
ClaimsnolongerprocessedbytheCENTER:
1. ExecutiveOrderNo.765
2. Section9(#4)TaxCreditonDomesticCapitalEquipmentunderRepublicActNo.
8479
3. LetterofInstruction1355(OrderRegaloProgram)
1. ExportmanufacturingcompaniesregisteredwiththeBoardOfInvestments(BOI)for
notmorethan10years;
2. FishingVesselswithInternationalFishingPermitwhoundertakesfishingbeyondthe
EspecialEconomicZone(EEZ);
3. NonBOIregisteredExportmanufacturingfirmsofpurelyimportedmaterials;
4. Exportorientedmanufacturingcompanieswhichhavegreatlyaccumulatedinput
tax.
GeneralProceduresinFilingTaxCreditClaims:
Applicantsfortaxcreditand/ordutydrawbackshallprepareandfiletheirapplications,
asfollows:
1. AcquireaClaimantInformationSheet(CIS)(AnnexA)fromtheCentralRecordsand
ManagementDivision(CRMD)locatedatthe7thFlooroftheEDPCBldg;
2. Forfirsttimeapplicants,securetheappropriatePreEvaluationChecklistForm.
3. CorrectlyfilloutalltherequiredinformationintheCISandhaveitnotarized
4. Attachappropriatetablesandschedules.
5. Submittheapplicationdocketin2separatefolders:onesetcontainingtherequired
originaldocumentsandonesetofCertifiedTrueCopiestotheChecklistOfficerfor
preassessment(prescreening).
6. Paythenecessaryfee.
28
ScheduleofFees:
a. FilingFee:
P100,000.00andBELOW
P200.00
P100,001.00uptoP400,000.00
P400.00
P400,001.00uptoP700,000.00
P600.00
P700,001.00uptoP1,000,000.00
P800.00
P1,000,001.00andABOVE
P1,000.00
b. ProcessingFee:
One and onefourth percent (1.25%) of the amount of claim but shall not exceed
ONE HUNDRED FIFTY THOUSAND PESOS (P150,000.00) upon completion of the
requiredapplicationdocumentsbytheapplicant/claimant.
c. TCCTransferFee:
1.
AfeeofP300.00shallbepayableforeachapplicationfortransfer
regardlessoftheamountofTCC.
2.
Where a tax credit certificate is transferred in part, the
subsequent application for transfer of the remaining portion of the tax credit
certificateshallalsobesubjecttothepaymentofthetransferfee.
d. CertificationFee
P150.00
CoordinatewiththePreEvaluationDivisionforinquirytodeterminevalidityof
qualificationfortaxcredits.
29
HowtoAvailoftheService:
A. DocumentChecklistingPreEvaluationDivision
Step
Applicant/Client
ServiceProvider
Durationof
Activity(Under
Normal
Circumstances)
10mins.
PersonIn
Charge
Forms
PEDDivision
CRMD
Claimant
Information
Sheet,Orderof
Payment
(Filing),Routing
Slip
Claimdockets
includingabove
forms
do
1
2
FileTaxCreditClaim
Paymentoffilingfee
Prescreendocuments
Assign claim to Document

Officer
Lessthan2days
PEDHead
8days
5
6
Checklist documents and

preparesreport
Reviewsreport
Finalize report (Notice of
Payment (NP) or Deficiency
Letter(DL))
Lessthan3days
Lessthan1day
Document
Officer
PEDHead
PED
Submit document listed

intheDeficiencyLetter
30to45days
Payment of processing
fee as recommended in
theNoticeofPayment
Forward claim docket to the

Financial and Validation
Division
10days
CRMD
2hours
Receivingand
Transmittal
Unit
do
Preevaluation
andChecklist
ReportandNP
orDL
DLwithPre
Evaluation,
Documentation
andChecklist
Report
30
B. FinancialValidationFinancialValidationDivision
Step
1
2
3
4
5
6
7
8
Applicant/Client
ServiceProvider
ReceivedocketfromPED
AssignclaimtoValidation
Forward2ndfoldertoVAD
Set
schedule
of Coordinate with claimant for
validation
with scheduleofvalidation
ValidationTeam
Validation of the claimants

bookofaccounts
Preparation of Financial
ValidationReport
ReviewReport
Finalizes Financial Validation

ReportandforwardittoVAD
Durationof
Activity(Under
Normal
Circumstances)
Halfday
Halfday
Halfday
Lessthan7days
PersonIn
Charge
Forms
FVDStaff
FVDHead
FVDStaff
Validation
Team
1day
Validation
Team
Validation
Team
FVDHead
FVDStaff
1day
Halfday
Halfday
C. DocumentVerificationVerificationandAuthenticationDivision
Step
Applicant/Client
ServiceProvider
Durationof
Activity(Under
Normal
Circumstances)
Lessthanseven
(7)days
Receive 2nd docket from

FinancialValidationDivision
Sorting of documents and
preparation of request for
verification/confirmation from
concernedentities
Transmit request letter to
concernedentities
Retrieve verification results
fromconcernedentities
Prepareverificationreport
Reviewverificationreport
7
8
Finalreviewandnotation
Forward Claim Report to the
ClaimEvaluationDivision
PersonIn
Charge
Forms
TaxSpecialist
II
TaxSpecialist
II
TaxSpecialistI
do
TaxSpecialist
II
Supvg.Tax
Specialist
Head,VAD
TaxSpecialist
II
31
D. ClaimEvaluationClaimEvaluationDivision
Step
Applicant/Client
2
3
6
7
ServiceProvider
Receive docket together with

PDCR, FVR and VAR from the
VAD
Assignclaimtoevaluator
Analyze PED, FVD and VAD
Reports
Compute for allowable tax
credit
Preparation of Evaluation
Report(ER)
ReviewER
Finalizes and sign ER, prepare
Authority to Print Tax Credit
(APTC)
Sign Claim Evaluation Report
withRecommendation
Endorse ER to the Executive
Director through the Deputy
ExecutiveDirector
Durationof
Activity(Under
Normal
Circumstances)
Lessthansix(6)
days
PersonIn
Charge
Forms
TaxSpecialistI
Head,CED
Claim
Evaluator
Claim
Evaluator
Claim
Evaluator
Head,CED
Claim
Evaluator
Claim
Evaluatorand
HeadofCED
32
E. TCCPrintingTaxCreditIssuanceandApplicationDivision
Step
Applicant/Client
ServiceProvider
Receive Evaluation Docket

with Evaluation Report and
AuthoritytoPrintTaxCredit
Enter required data into the
database
PrintTCC
Durationof
Activity(Under
Normal
Circumstances)
Lessthanone(1)
day
PersonIn
Charge
Forms
TaxSpecialistI
Sr.Tax
Specialist
Sr.Tax
Specialist
Head,TCCIAD
Review and initial Tax Credit

Certificates
SignTaxCreditCertificate
CountersignTaxCredit
Scanning
Barcoding
Deputy
Executive
Director
Executive
Diretor
TaxSpecialist
II
TaxSpecialistI
IssuanceofTCC
TaxSpecialistI
TaxCredit
Certificate
TaxCredit
Certificate
TaxCredit
Certificate
TaxCredit
Certificate
TaxCredit
Certificate
TaxCredit
Certificate
CISClaimStub
33
F. TDMProcessingTaxCreditIssuanceandApplicationDivision
Step
Applicant/Client
ServiceProvider
Durationof
Activity(Under
Normal
Circumstances)
of Lessthanthree(3)
days
PersonIn
Charge
Forms
Liquidationof
previously
issuedTDM
Present Application for Check

completeness
TDM
documents
CRMD
Officially files request

forTDM
Receivecompleteapplication
Head,TCCIAD
TaxCredit
Certificate
8
9
10
Check authenticity of TCC and

validationofbalance
Review and initial Tax Credit
Certificates
Evaluatevalidityoftransaction
coveredbytheTDM
Computation of allowable
TDMamount
EncodedataonTDMdatabase
SignonTDM
InitialTDM
TaxSpecialist
II
11
SignatureofTDM
12
13
ScanningforDIVAS
TDMdeliverywithappropriate
transmittalmemostoBOC
Head,TCCIAD
Deputy
Executive
Director
Executive
Director
TCCIAD
Messenger
14
Release
to
grantees
authorizedrepresentative
TCCIAD
Messenger
TDMandTCC
(IIGandDDG
TCC)
TDMnadBIR
TCCs
34
G. VATCertificationADHOCTeam
Step
Applicant/Client
ServiceProvider
Determine if applicant is
CenterClaimant
File Request Letter for

VATCertification
If noncenter claimant
payP150atCashier
6
7
Durationof
Activity(Under
Normal
Circumstances)
PersonIn
Charge
Forms
Admin.Asst.
Supvg.Tax
Specialist
Admin.
Asst./Sr.Tax
Specialist
Head,TCCIAD
Admin.Asst.
Evaluation of Preparation of
Certification
Verification of claims covered
(DDG,IIG,TRG)
Initial of Processors on the
Certification
FinalsignatureonCertification
ReleaseofVATCertification
H. ReturnShipmentCertificationADHOCTeam
Step
Applicant/Client
File Request Letter for

Return
Shipment
Certification
PaymentofCertification
FeeattheDOFCashier
2
3
ServiceProvider
IssuanceofOrderofPayment
Durationof
Activity(Under
Normal
Circumstances)
PersonIn
Charge
Forms
TaxSpecialist
TaxSpecialist
TaxSpecialist
Sr.Tax
Specialist
Deputy
Executive
Director
Admin.Asst.
Evaluation and checklisting of

submitteddocuments
Preparation of Certification
andaffixinitial
Review Certification and affix
initial
SignatureontheCertification
ReleaseofCertification
35
CENTRALFINANCIALMANAGEMENT
OFFICE
FUNCTIONS.
Within the context of the powers and functions of the
Department of Finance and Management Services Group, the Central Financial
ManagementOfficeisheadedbyaDirector,andhasthefollowingfunctions:
Supervises Departmentwide activities relating to budget preparation,

executionandmanagementandDepartmentaccounting;
Serves as a center for the establishment and periodic evaluation of

management operation systems, internal control and work outputs to
determineDepartmentwideperformanceefficiency;and
Performs such other appropriate functions as may be assigned by the

Secretary,orbythesupervisingSecretary.
COMPOSITION.TheCentralFinancialManagementOfficeshallbecomposed
ofthefollowingdivisions:
a. BudgetDivision;
b. AccountingDivision;and
c. ManagementServicesDivision.
36
BUDGETDIVISION
IssuanceofObligationRequest(ObR)
ScheduleofAvailabilityofService
MondaytoFriday
7:00A.M.to6:30P.M.
WhomayavailoftheService:
DOFOfficialsandemployees
ExternalClients(Suppliers)
1. Atleast2copiesofRequestforObligationandAllotment(ROA)
2. Atleast2copiesofDisbursementVoucher(DV)
3. Atleast2copiesofPurchaseOrder(PO),JobOrder(JO)orAgencyProcurementRequest(APR)
4. Mandatoryminimumsupportingdocumentsforcommontransactions(atthebackofDV)
Duration:
Averageof30minutespertransaction
Durationof
Fees
Forms
Step
Applicant/Client
Activity
Activity
Personin
Charge
(undernormal
circumstances)
1.
DOF Officials and Receiving of valid 1minute
Budget
Nofeesfor
employees/Externa claims
Officer
all
lClients
II/Messenger transaction
s
2.
Recording of valid 1 min and 30 Budget
claims
seconds
OfficerII
Check
claim
for
completeness
of
signature
and
mandatory minimum
requirements;
Monitoringofdateof
receipt / number of
claims.
1) Processing of valid
3.
claims using ebudget
systemastoavailability
of funds, responsibility
center, PPA, account
code/required
minimum documents
and
recomputes
37
amountforobligation.
Incomplete
mandatory supporting
papers & signatories
returned to receiving
staff for release/return
to proper offices for
compliance
of
requirements
Complete mandatory
supporting papers &
signatories proceed
toprocessing
Duration of Process by
natureofexpense:
A.PersonalServices
a)PayrollAllowances
b)PayrollSalaries
c)Individualclaims
Charging
Newclaims
d) Remittances (govt
share)
e) Terminal Leave
Claims:
Review
of
computation as to
numberofleavecredits
Preparation of letter
request for SARO and
NCAtoDBM
Upon receipt of SARO

andNCApreparationof
ObR
B.MOOE&CO
1) Processing of valid
claims using ebudget
systemastoavailability
20minutes
15minutes
10minutes
10minutes
20minutes
10minutes
10minutes
15minutes
15minutes
Budget
Officer
III/Budget
OfficerII
Budget
OfficerV
Budget
OfficerV
Budget
OfficerIII
Obligation
Request
(ObR)
Letter
Requestfor
transmittal
toDBM
Obligation
Request
(ObR)
Obligation
Request
(ObR)
38
4.
5.
of funds, responsibility
center, PPA, account
code/required
minimum documents
and
recomputes
amountforobligation.
2)
Charging
of
transactions
for
previously obligated
claims
(JO,
PO,
contracts)
Reviewing
of
Responsibility Center,
PPA and Object of
Expenditures
and
approving of valid
claims using the e
budget system as to
legality of claims and
availabilityoffunds.
Releasing
Recording
and
releasingoftransaction
toAccountingDivision.
Filing of the signed

original ObR for the
divisionscopy;
15minutes
Budget
Officer
III/Budget
OfficerII
Budget
OfficerII
10to15minutes
Budget
OfficerV
Approved
Obligation
Request
1minute
1minute
Messenger
Budget
OfficerII
Signed
Obligation
Request
(ObR)
Original
ObR
Xerox copy
of
Obligation
Request
(ObR) with
charged
slip
39
ACCOUNTINGDIVISION
ProcessingforDisbursements
ScheduleofAvailabilityoftheService:
UponreceiptofDisbursementVoucher(8:00amto5:00pm)
WhomayavailoftheService
InternalClients(DOFOfficialsandEmployees)
ExternalClients
1. ApprovedRIS
2. ApprovedOBR/ALOBS
3. Supportingdocuments
3.a.Salariesandotherbenefits
ApprovedPayroll
SignedDTR
CertifiedtruecopyofLeaveCard
ComputationfromPersonnelServicesDivision
3.b.CashAdvances(LocalandForeignTravel)
AuthoritytoTravel(OfficeOrder/OPApproval)
Approveditineraryoftravel
Othercommunicationssuchasinvitation,nomination,etc.
3.c.Procurementofsuppliesandmaterials(i.e.ITSupplies,OfficeSupplies,Materialsfor
Repairandmaintenance,etc)
Signedprerepairinspection
Quotationsfromqualifiedbidders/contractors
SignedAbstractofCanvass
ApprovedPurchaseOrder/JobOrder
SignedRequestforInspection
SignedWasteMaterials
NoticeofDelivery/RepairtoCOA
SalesInvoice/CashInvoice
OfficialReceipt
SignedInspectionsandAcceptanceReport
CertificateofEmergencyPurchase/Repair(ifemergency)
TotalworkingtimeperDV:57minutes
40
STEP
SERVICEPROVIDER
RECEIVESCopies13ofDV,originalsupporting
documentswithALOBS/OBRfromBudget
Division.CHECKScompletenessofsupporting
documents.
IFINCOMPLETE,RETURNSthedocumentsto
concernedofficesforcompletion
IFCOMPLETE,STAMPReceivedandindicates
dateofreceiptandinitialsonthestamped
ReceivedportionoftheDV.
ASSIGNSDVnumberandRECORDSinthe
logbooktheDVnumberanddate,payee,
particularandamount.
FORWARDScopies(13)oftheDV,originals
andsupportingdocumentstoDesignated
AccountingStaffforprocessing.
Note:DVnumbershallalsobeindicatedon
everysheetofthesupportingdocuments.
RECEIVEScopies(13)ofDV,original
supportingdocumentsandALOBS/OBRfrom
theReceiving/ReleasingStaff
REVIEWSDVforcompletenessandpropriety
ofsupportingdocuments.
CHECKSIndexofPayments(IP)fromfileand
determineswhethertherewaspriorpayment
ofthesameclaim.
IFTHECLAIMWASALREADYPAID,RETURNS
theDVandsupportingdocumentstothe
ReceivingandReleasingStafftobereturned
totheclaimant.
IFNOTYETPAID,RECORDSthefollowingin
theIP:name,addressofcreditor,DVdateand
number,particularsandamount.
COMPUTEStheamountforpaymentsnetof
taxesandotherdeductions.
EMPLOYEE
RESPONSIBLE
Receiving/Releasing
Staff
DURATION
(undernormal
Circumstances)
5minutes
5minutes
30seconds
DesignatedStaff
30seconds
10minutes
2minutes
1minute
15minutes
41
10
SETUPPAYABLEStothesystem(ENGAS);
PRINTSJournalEntryVoucher(JEV)
INITIALSboxAofDVandJEV,FORWARDS
copies(13)ofDV,originalsupporting
documentsandOBR/ALOBSwiththeprinted
JEVtoSectionHead(Disbursement/Payment
Section)forreviewandinitials
REVIEWSDVandsupportingdocuments;
INITIALSBOXAofDV;
alsoREVIEWSandINITIALSJournalEntry
Voucher(JEV)
ACCOUNTSfortheexpenses/paymentsby
postingthePayee,ALOBS/OBRs,DVnumber,
andamountintotheNoticeofCashAllocation
MonitoringSheetsbyExpense(i.e.PS,MOOE,
CO)andbyFundandAccount
REVIEWSDVandsupportingdocs.
SIGNSBOXAOFDV.
REVIEWSandAPPROVESJEV
RECORDSinthelogbookthedateofreleaseof
copies13ofDV,originalsupporting
documentswithALOBS/OBRs.FORWARDto
ManagementServicesDivision
TOTALWORKINGTIMEperDV
5minutes
1minute
SectionChief
5minutes
1minute
ChiefAccountant
Receiving/Releasing
Staff
5minutes
1minute
57minutes
42
ACCOUNTINGDIVISION
Remittances:Monthly/AnnuallyPreparation,ProcessingandPayment/Remittanceof
EmployeesPremiumandContributions,Loan,WithholdingTaxesonCompensationsand
VariousSuppliers
Cutoffdate20thofeachmonth
Note:MonthlyRemittanceswillcoveralldeductionsfrompayrollanddisbursementvoucherfrom21th
ofprevious
monthtothe20thdayoftheensuingmonth.
WhomayavailoftheService
InternalClients(DOFOfficialsandEmployees)
ExternalClients
Whataretherequirements:(Reference/SourceDocuments)
PaidDisbursementVouchersand/orPayroll
SERVICEPROVIDER
EMPLOYEE
DURATION
STEP
RESPONSIBLE
(undernormal
Circumstances)
1
PREPARESworkingpaperfromvariousdata
RemittanceSection
110minutes
source(differenttypeofpayrolland
DesignatedStaff
vouchers);ENCODESsummaryofallpremium
andloandeductiononexcelformat.ENSURES
thattheamountstoberemittedareequal
withtheactualdeductions.
5minutes
IFTHEREAREREFUNDSparticularlyonLOAN
DEDUCTIONS,maintainseparatelogbookon
requestforrefund(deductionontheworking
paper).ENCODESANDCOMPUTEallrefunds
tothePAYROLLREMITTANCEMANAGEMENT
SYSTEM(PARMS)
Note:Aseparatevoucherwillbepreparedby
thePersonnelServicesDivisiontoeffectthe
paymentofrefundthrucheck.
2
RUNSTOTALthruPARMStocheckthetotals
540minutes
ofeachitem
43
4
5
6
IFWORKINGPAPERISBALANCE,PREPARES
DisbursementVoucherandRemittanceListfor
allpremiumandloandeductions
FORCONTRIBUTIONwithgovernmentshare:
PREPARESRequestforObligationand
AllotmentforsignatureofCAODirectorand
FORWARDSdisbursementvoucherstothe
BudgetDivisionforALOBSpreparation
FORWARDStoDisbursementSectionof
ProcessingofRemittance
PROCEEDTODISBURSEMENTSECTION
Forprocessingofremittance
PREPARESremittancelistbasedonSYSTEM
therequirementofdifferentclients(e.g.GSIS,
HDMF,PAGIBIG,PHILHEALTH);
PRINThardcopyinexcelformatas
attachmentforremittance(convertDOF
systemtoconformwiththeclientssystem)
Whilewaitingforthecheck
TRANSFER/LOADtheexcelformatusingGSIS
system
REMITtodifferentconcernagencies
15minutes
DesignatedStaff
30seconds
RemittanceSection
DesignatedStaff
15minutes
5minutes
ReleasingStaff
44
MANAGEMENTSERVICESDIVISION
ReviewofDisbursementVouchers
UponreceiptofDVclaims
8:00AMto5:00PMwithoutnoonbreak
DOFemployeesandthosewithmoneyclaimstoDOF(i.e.consultingservices,contractors,suppliers,etc.)
ProcessedInspectionandAcceptanceReportforrepairandprocurementofsuppliesandmaterials
Certifiedtruecopyofleavecardandfingerscanfortheperiodbeingclaimedforindividualpayroll
SignedROA
ProcessedandsignedDisbursementVouchers
CertificationthatcallsmadeareofficialforPLDTandGlobeandtravelauthorityforclaimsof
internationalroaming
Forconstructionprojects:
a. Certifiedtruecopyofcontract
b. CertifiedtruecopyofBACResolution
c. CertifiedtruecopyofNoticetoProceed
d. SignedTWGendorsementofpaymentontheprogressbilling
e. Signedacceptanceofperformancereport
Forterminalclaimsandbenefits:
a. Approvedapplicationforterminalleave
b. Originalcopyofservicerecord
c. Certifiedtruecopyofapprovedclearancefrommoney,propertyandaccountability
d. CertifiedcopyofOmbudsmanclearance
e. CertifiedtruecopyofSALN
f. Copyoflastappointmentshowingthehighestsalaryreceived
g. CopyofleavebalanceissuedbythePersonnelServicesDivision
Duration:20minutes
Step
Client
Release
disbursement
vouchers/claims
forpayment
ServiceProvider
Recordinthelogbook
a. Processedandreviewedasto
computation,validity,accuracyand
Durationof
Activity(under
Employee Form
normal
Responsible
circumstances)
2minutes
MSDStaff
3minutes
Analysts
45
Receivethe
DV/claimsandall
itssupporting
documents
Releaseapproved
DV/claimsandall
itssupporting
documents
completenessofsupporting
documents
b. ReturnDV/claimsforincomplete
andinaccuratesupporting
documents
c. EncodeintheIndexofPaymentthe
detailsofclaimsofthepayee(PS,
MOOE,CO)forcontrolpurposes
d. EncodeinSLsthedetailsof
transactions(globe,PLDT,fuel,
medicine,repairs,etc)forcontrol
andreportingpurposes.Stamps
ReviewedByintheDVandmake
initials
e. SignsontheportionReviewedBy
ofDVform
f. ReleasetheDVwithallits
supportingdocuments
a. OfficeoftheCFMODirector
approvespaymentforP500,000and
belowandtheOfficeof
UndersecretaryforPDMSGfor
paymentsaboveP500,000.
b. CashierSectionpreparecheckfor
approvalofconcernedofficials
a.DV/claimswhicharesubjectforpre
auditreleasetotheCOAsuchas:
(CashAdvanceforforeigntravels,
SDOs,terminalleavebenefits,first
paymentafterappointmentby
transferorreinstatement,andtothe
lastpaymentpriortotransfer,1st
andlastfinalbillingforconstruction
projects,firstpaymentsunderthe
VariationOrderswithinthe
monetarythreshold,claimsforprice
escalation,firstpaymentforgeneral
supportservices,procurementof
goodswithathresholdlimitofP2M,
fundreleasestoNonGovernment
OrganizationsandPeoplesOrg.,
fundtransferthruADA,fund
transferbetweenandamong
governmentagencies).
3minutes
Analysts
5minutes
Analysts
5minutes
Analysts
Headofthe
Division
MSDstaff
Withintheday
CFMO
Secretary
Withinfive(3
5)days
Concerned
COA
personnel
46
Receivepre
auditedDV/claim
andallits
supporting
documents
CashierSectionpreparescheckfor
approvalbyconcernedofficials
Withintheday
Cashierstaff
EndofTransaction
47
MANAGEMENTSERVICESDIVISION
ProcessingofInspectionandAcceptanceReport
UponreceiptofInspectionandAcceptanceReport
8:00AMto5:00PMwithoutnoonbreak
Enduserofmotorvehicles,procuredmaterialsandsupplies
Signedprerepairinspection
ApprovedRIS
ThreeQuotationsfromqualifiedbidders/contractors
SignedAbstractofCanvass
ApprovedPurchaseOrder/JobOrder
SignedRequestforInspection
SignedWasteMaterialReport
SignedNoticeofDelivery/RepairtotheCOA
InvoicestampedInspectedastoQuantitybyMSDuponacceptanceofgoods
SignedInspectionandAcceptanceReport
Duration:15minutes
Durationof
Step
Client
ServiceProvider
Activity(under
normal
circumstances)
1
Releaseof
Recordinthelogbook
2minutes
Inspectionand
Acceptance
Report
g. Checkandverifiedvalidityand
2minutes
completenessofsupporting
documents
h. ReturnIARforincompleteand
3minutes
inaccuratesupportingdocuments
i. Indexdetailsoftransactionsfor
5minutes
controlpurposes
j. SignsontheportionTechnical
1minute
PropertyInspectorforsupplies
k. StampedNotedByontheIAR
1minute
form
Employee
Responsible
Form
MSDStaff
Analysts
Analysts
Analysts
Analyst
Headofthe
Division
48
Receive
processedIAR
forDV
preparationby
thePPS
l. ReleasetheIARwithallits
supportingdocuments
1minute
MSDstaff
EndofTransaction
49
CENTRALADMINISTRATIONOFFICE
FUNCTIONS. Within the context of the powers and functions of the Department of
Finance and the Management Services Group, the Central Administration Office is
headedbyaDirector,andhasthefollowingfunctions:
Supervises Departmentwide services relating to internal cash management,

personneladministration,propertyandsuppliesprocurementandcustody;and
maintenanceofcentralfiles,andcorrespondingreportingsystems;
Assists in the formulation of policies and guidelines on the management of

humanandphysicalresourcesandgeneralhousekeepingactivitiesforuniformity
andstandardization;
Designs and develops training policies and guidelines; administer and evaluate
trainingprogramsand,incoordinationwithexternaltraininginstitutions,screen
and recommend tothe Secretary the participation of Department Personnel in
trainingprograms,seminarsandconferencesinthecountryorabroad;and
PerformssuchotherappropriatefunctionsasmaybeassignedbytheSecretary,
orbythesupervisingUndersecretary.
COMPOSITION. The Central Administration Office shall be composed of the following

divisions:
a. PersonnelServicesDivision
b. CentralRecordsManagementDivision;and
c. GeneralServicesDivision.
50
PERSONNELSERVICESDIVISION
HiringandPromotionofPersonnel
ScheduleofAvailability:
MondaytoFridayOfficeHours
Opentoallqualifiedapplicants
InitialRequirements:
1. Resume/PersonalDataSheet
2. TranscriptofRecords
3. Diploma
4. CertificateofTraining
5. CertificateofEmployment
6. NPA(NewPerformanceAppraisalSystem)
7. CertificateofEligibility(forpermanentpositions)
SelectionProcess:
Applicant/Client
ServiceProvider
Step
Publishvacantpositions
Submissionofapproved ReceiveapprovedPRF
PRF
Submission
requirements
5
6
Undertake
psychologicalexam
Interview of candidates by SB
members
Prepare evaluation sheet per
candidate
Conduct
of
background
investigation
Deliberationofpositions
10
Prepare
Prepare and route memo to

nextinranks
of Receive
and
check
requirements based on the
checklist
Administerpsychologicalexam
Minutes
Durationof
Activity(Under
Normal
Circumstances)
1day
and
2days
30
mins./candidate
3hours
4hours
PersonIn
Charge
Forms
Admin.
Officer
Admin.
Officer
Admin.
Officer
Admin.
Officer
Admin.
Officer
Admin.
Officer
Admin.
Officer
Integrity
CheckTeam
Admin.
Officer
Admin.
Personnel
Requisition
Form
Checklistof
requirements
InterviewForm
51
11
12
13
14
15
16
ResolutionofMeeting
Review/approvalofMinutesof
Meeting
Prepareappointmentpapers
1
hour/appointment
of
Signing/approval
appointments
Transmit
approved
appointments to concerned
personnel
Record date of assumption to
officeandOathofOffice
Submit
approved
appointment/stoCSC
Officer
Admin.
Officer
Admin.
Officer
UsecPDMSG
1hour
Admin.
Officer
30mins.
Admin.
Officer
Admin.
Officer
52
StatementofAssets,LiabilitiesandNetworth
AllDOFemployees
Requirements:
None
HowtoAvail:
Applicant/Client
ServiceProvider
Step
1
2
Prepare memorandum to all

employees
Submission of SALN by ReceiveSALN
allemployees
Durationof
Activity(Under
Normal
Circumstances)
15mins.
1min.
PersonIn
Charge
Forms
Admin.Officer
ReviewofindividualSALN
5days
Return incomplete forms to

employeesconcerned
2days
3days
15mins.
Admin.Officer
3days
Admin.Officer
Prepare list of employees

(submitted/notsubmitted)
Prepare memorandum for
those who did not yet submit
theirSALN
Preparefinallistofemployees
(submitted/notsubmitted)
TransmitlisttoOP/CSC
Admin.
Officer/Admin.
Aide
Admin.
Officer/Admin.
Aide
Admin.
Officer/Admin.
Aide
Admin.Officer
1day
Admin.Aide
53
RequestforDocuments:ServiceRecord,CertificateofEmployment,OmbudsmanClearance,Certificateof
EmploymentandCompensation,CertificateofLastSalary,Permanent/TemporaryIdentificationCards
AllDOFemployeesandformeremployees
OtherrequestingagenciesGSIS,Ombudsman,PAGC
Requirements:
RequestForm,pictureforID,paymentforreprintofID(P120.00)
HowtoAvail:
1. ForServiceRecord,CertificateofEmploymentandCompensation,OmbudsmanClearance
Step
Applicant/Client
ServiceProvider
Durationof
PersonIn
Forms
Activity(Under
Charge
Normal
Circumstances)
1 Filluprequestform
Receiverequestform
2mins.
Admin.Officer RequestForm
2
Update records using Service
30mins.
Admin.Officer
Card
3
Preparedocument
4
Reviewandinitialdocuments
20mins.
Supervising
AOandChief
AO
5
ReleasetoCAOforsignature
5mins.
Directorfor
CAO
6
Release to employee/client
2mins.
concerned
54
2. ForIdentificationCards
Applicant/Client
Step
1
2
FillupIDForm
ServiceProvider
ReceiveIDForm
Prepare ID Cards (temporary
ID)
Submit
to
AZITSOROG
(permanentID)
Release ID to employee
concerned
Durationof
Activity(Under
Normal
Circumstances)
5mins.
30mins.
PersonIn
Charge
Forms
Admin.Aide
55
Requestfor:ChangeofCivilStatus,AcceptanceofResignation,AuthoritytoTransfer
AllDOFemployees
Requirements:
Letterrequest,MarriageCertificate(forchangeofCivilStatus)
HowtoAvail:
Step
Applicant/Client
ServiceProvider
Durationof
Activity(Under
Normal
Circumstances)
1 Submitletterrequestto Receive letter request from
2mins.
PSD
employees
2
Preparationofdocuments
30mins.
3
Review and initial of
20mins.
documents
4
ReleasetoCAOforsignature
TransmittaltoCSCFieldOffice
(forChangeofCivilStatus)
15mins.
1day
PersonIn
Charge
Forms
Admin.Officer
Admin.Officer
Supervising
AOandChief
AO
Directorfor
CAO
Admin.
Officer/Admin.
Aide
56
PreparationofLandbankandWomensInc.Loans
UponindorsementofMiscellaneousSection
AllDOFpersonnel
Requirements:
LoanApplication,CertificationfromLegal,LeaveCredits,PayslipofBorrowerandComaker,Photocopyof
ID,ITR
HowtoAvail:
Step
Applicant/Client
ServiceProvider
Durationof
PersonIn
Forms
Activity(Under
Charge
Normal
Circumstances)
1 Indorsement of loan Receive loan application and
continuous
Admin.Officer
application
and requirements
requirements
2
Compute Net Take Home Pay
5mins.
Admin.Officer
andAllowances
3
Checkandverifyattachments
2mins.
Admin.Officer
4
Recordinitialeddocumentsfor
3mins.
Admin.
signature
of
Chief
Officer/Chief
AO
AdministrativeOfficer
5
Release
to
employees
10mins.
Admin.Officer
concerned
57
IrregularPayrollPreparation
Every15thand30thdayofthemonth
DOFpersonnelincludedinirregularpayroll
Requirements:
Indorsement from Miscellaneous Section, deductions (e.g. number of days absent, lates and undertime),
photocopiesofleavecards,DTR
HowtoAvail:
Step
Applicant/Client
ServiceProvider
Durationof
PersonIn
Forms
Activity(Under
Charge
Normal
Circumstances)
1 Indorsement
of Encode absences, tardiness
2hours
Admin.Officer
employee attendance andundertime

from
Miscellaneous
Section
2
Processpayrollincomputer
5mins.
Admin.Officer
3
Printpayroll
halfday
Admin.Officer
4
Prepare voucher, ROA and
515mins.
Admin.Officer
Transmittal
5
Record initialed documents
5mins.
Admin.Officer
andreleasetoCAO
6
TransmittoLBP(PACS)
5mins.
Admin.Officer
58
PayslipPreparation
Every1stweekofthemonth
AllDOFpersonnel
Requirements:
None
HowtoAvail:
Applicant/Client
ServiceProvider
Step
Durationof
Activity(Under
Normal
Circumstances)
2days
3days
3days
1
2
3
Printpayslips
Cutprintedpayslips
Initialandsignpayslips
5
6
Receivepayslip
Detach original payslip from

duplicateandfold
Sortofpayslipperoffice
Releasepaysliptooffices
PersonIn
Charge
Forms
2days
Admin.Officer
Admin.Officer
Supervising
AO/ChiefAO
Admin.Officer
1day
3days
Admin.Officer
Admin.Officer
59
RequestforRefundofPayment
Step
2
3
Uponrequest
AllDOFpersonnel
Requirements:
Filluprequestform
HowtoAvail:
Applicant/Client
ServiceProvider
Filluprequestformand Prepare voucher for signature

submit
to
payroll ofemployeesconcerned
section
Photocopy payroll sheets

(CertifiedTrueCopy)
Record and release to

AccountingDivision
Durationof
Activity(Under
Normal
Circumstances)
10mins.
PersonIn
Charge
Forms
Admin.Officer
RequestForm,
Voucher
5mins.
Admin.Officer
5mins.
Admin.Officer
60
RequestforFingerScanPrintout/s
Step
AllconcernedDOFpersonnel
Requirements:
OfficialBusiness(OB)PassSlips,DepartmentPersonnelOrder(DPO),DepartmentOfficeOrder(DO),Travel
Authority(TA),InvestigationAuthority(IA)
HowtoAvail:
Applicant/Client
ServiceProvider
Durationof
PersonInCharge
Forms
Activity(Under
Normal
Circumstances)
Update Time Monitoring
12hours
Admin.Asst.
RequestForm,
System (TMS) Data
Voucher
gathering
Encode of OB pass slips,
35mins.per
Admin.Asst.
OBpassslips,
DPO,DO,TA,IA
document
copyofDPO,
DO,TA,IA
Process employees file in
1hour
Admin.Asst.
theTMS
PrintFingerScanprintouts
1min.per
Admin.Asst.
document
30mins.
Admin.
Transmittalforsignatureof
Officer/Supervising
ChiefAO
AO/ChiefAO
Record documents in the
1hour
Admin.Asst.
logbook and release to the

concernedoffice/personnel
61
RequestforCertificateofLeaveCredits
AllconcernedDOFpersonnelandformeremployees
Requirements:
Foractiveemployees,submissionofnecessaryleaveofabsenceandrecentFingerScanprintouts
a. ForGSISLoans:
ClearanceofnopendingadministrativecaseissuedbyLegalAffairsOffice(LAO)
ClearanceofnopendingcriminalcasefromRevenueIntegrityProtectionService(RIPS)
b. ForLBPLivelihoodLoan:
Bothborrowerandcomakermusthaveatleast30daysaccumulatedleavecredits
HowtoAvail:
Step
Applicant/Client
ServiceProvider
Durationof
PersonInCharge
Forms
Activity(Under
Normal
Circumstances)
1 Submit request for Receive
request
for
35mins.
Admin.Officer
certificate
certificate
2
Update leave cards of
30mins.
Admin.
personnel
Officer/Admin.
Asst.
Admin.Asst.
3
Preparethecertificate
ForGSISloan
LBPForm
ForLBPloan
4
30mins.
Supervising
certificate for signature of

AO/ChiefAO
Director,CAO

Admin.
certificate for LBP/GSIS
Officer/Supervising
loanforsignatureofChiefAO
AO
5
Initialed Certificate for GSIS
5mins.
Admin.Officer
loans and LBP loans

forwarded to the payroll
section
6
Record initialed documents
10mins.
inthelogbookandreleaseto
theOfficeofDirector,CAO
62
IrregularPayrollVoucher
Step
Requirements:
FingerScan printout/s, Daily Time Reord(DTR), Applications for Leave of Absence, Official Business(OB)
passslip/s,TravelAuthority(TA),InvestigationAuthority(IA),copyofDepartmentPersonnelOrder(DPO),
DepartmentOrder(DO)
a. ForGSISLoans:
ClearanceofnopendingadministrativecaseissuedbyLegalAffairsOffice(LAO)
ClearanceofnopendingcriminalcasefromRevenueIntegrityProtectionService(RIPS)
b. ForLBPLivelihoodLoan:
Bothborrowerandcomakermusthaveatleast30daysaccumulatedleavecredits
HowtoAvail:
Applicant/Client
ServiceProvider
Durationof
PersonInCharge
Forms
Activity(Under
Normal
Circumstances)
Update Time Monitoring
12hours
Admin.Asst.
System (TMS) data

gathering
EncodeofOBpassslips,DPO,
35mins.per
Admin.Asst.
OBpassslips,
DO,TA,IA
document
copyofDPO,
DO,TA,IA
Processemployeesfileinthe
1hour
Admin.Asst.
TMS
LBPForm
PrintFingerScanprintouts
1min.per
Admin.Asst.
document
Printtransmittal
1min.per
Admin.Asst.
document
30mins.
Admin.
transmittalforsignatureof
Officer/Supervising
ChiefAO
AO
1hour
Admin.Asst.
logbook and release to the

concernedoffice/personnel
63
Stamp receive the confirmed

FingerScan printouts/Daily
Time Record (DTR) and the
Application for Leave of
Absence
Compute and conversion of
the confirmed FingerScan
printouts
10
Record/index
of
tardiness/undertime
conversion in employees
leavecards
11
12
13
14
15
16
Compute leave without pay

30mins.to1
and leave credits earned on
hour
daily/monthlybasis
Prepare list for payroll
purpose:
1. Employees without
deduction
2. Employees
with
deductions
corresponding
number of days and
respective
late/undertime
Prepare list of employees 30minsto1hour
included in the particular
irregular payroll including
their respective accumulated
leavecredits
Review and initial of list
30mins.
included in the irregular
payroll for signature of
ChiefAO
Photocopy FingerScan print
13mins.per
outs/DTR of employees
document
included in thee irregular
payroll
Forvoucher:photocopyingof
Leave Cards of concerned
employee
Stamp certified true copy of
13mins.per
photocopieddocuments
document
35mins.per
document
Admin.
Officer/Admin.
Asst.
515mins.per
document(easy)
30mins.to1
hourper
document
(difficult)
515mins.per
document(easy)
Admin.Asst.
FingerScan
print
outs/DTRs
Admin.Officer
FingerScan
print
outs/DTRs,
Applicationfor
Leaveof
Absence
Admin.Officer
SupervisingAO
Admin.Officer
Admin.Officer
64
17
18
Forward stamped docs for

signatureoftheChiefAO
Forward(a)certifieddocs,(b)
list of employees included in
the irregular payroll with
resp. leave credits, (c) list of
employees with deduction
and (d) list of employees
without deduction to the
PayrollSection
35mins.
Admin.Officer
35mins.
Admin.Officer
65
RequestforAuthoritytoTravel(PersonalTravel)
AllconcernedDOFpersonnelandformeremployees
Requirements:
1. Letterrequest of the concerned official/employee recommended by Head of
Office/Bureau/Agency;
2. ApplicationforLeavefortheperiodcovereddulyapprovedbyauthoritiesconcerned;
3. Clearancedulysignedbytheresponsibleofficialthattheapplicanthasnopendingadministrative
case;
4. Swornstatementoftheapplicant,attestedbytherecommendingofficial,stating
a. Theestimatedcosttrip;
b. Howthetripwillbefinanced;
c. If on his own account, the total income of the applicant for the preceding tax year and the
amountofincometaxpaid;
d. Iffortheaccountofotherperson/s,theincomeearnedbysuchperson/sfortheprecedingtax
yearandtheincometaxpaid,toincludePhilippineorforeignincometax
HowtoAvail:
Step
Applicant/Client
ServiceProvider
Durationof
PersonIn
Forms
Activity(Under
Charge
Normal
Circumstances)
1 Submit letterrequest Stampreceive the request for
35mins.
Admin.Officer
together with the Authority

to
requirements
Travel/Indorsement including
attachments
2
Check/evaluate completeness
10mins.
Admin.Officer
ofrequireddocuments
3
PrepareIndorsementletter
10mins.
Admin.Officer
4
30mins.
Supervising
Indorsement for signature of

AO/ChiefAO
UndersecretaryPDMSG
5
Record initialed documents in
10mins.
Admin.Officer
logbook and release to

DirectorofCAO
66
RequestforTravelAuthorityandIndorsementtoDFA/OP
AllconcernedpersonnelofDOF,itsBureausandAttachedAgencies
Requirements:
OfficialTravel:LetterrequestorindorsementsignedbyHeadofOffice,UndersecretaryconcernedforDOF
personnel or authorized representative/signatory, fully accomplished Request for Travel Authority
(RTA)from,invitation/emailcommunication,BankorOfficeResolutionforDBP,LBP,SSSonly)
For Training/Scholarship administered by TESDA/CHED/DEPED: Additional requirements duly

accomplished Scholarship Srrvice Contract, Note Verbale, Letterindorsement from TESDA, CHED or
DEPED
HowtoAvail:
Step
Applicant/Client
ServiceProvider
Durationof
PersonIn
Forms
Activity(Under
Charge
Normal
Circumstances)
1 Submit letterrequest Stampreceive the request for
35mins.
Admin.Officer
together with the Travel Authority and its

attachments
requirements
2
Check/evaluate completeness
10mins.
Admin.Officer
ofrequireddocuments
3
Prepare Travel Authority,
1.5hours
Admin.Officer
IndorsementtoOP(ifneeded)
4
30mins.
Supervising
documents for signature of

AO/ChiefAO
UndersecretaryPDMSG
5
Record initialed documents in
10mins.
Admin.Officer

DirectorofCAO
6
Assist in the followup of
5mins.
Admin.Officer
documents and confirm with

DFA
67
Request for Issuance of Department Personnel Order, Local Travel and Local Training/Seminar &
Conferences
Requirements:
Local Training: Accomplished Nomination Form for Local Training/Seminar, Invitation from Training
Institution
LocalOfficialTravel:LetterrequestsignedbyHeadofOffice
HowtoAvail:
Step
Applicant/Client
ServiceProvider
Durationof
PersonIn
Forms
Activity(Under
Charge
Normal
Circumstances)
1 Submit nomination for Receive nomination for local
35mins.
Admin.Officer Nominationfor
local training/request training/seminar or request
Local
forlocaltravel
forlocaltravel
Training/Seminar
Form
2
Local
Travel:
Prepare
1hour
Admin.Officer
appropriateDPO
Nomination: Prepare and

2hours
Admin.Officer
route clearance on PCDC
members
(if
nominees
exceeds
the
allowable
numberevaluatenominees)
3
Review and initial DPO for
30mins.
Supervising
signature of Undersecretary
AO/ChiefAO
PDMSG
Nomination
with
PCDC
30mins.
Supervising
clearance
AO/ChiefAO
4
Prepare DPO upon receipt of
1hour
Admin.Officer
PCDCclearance
5
Record in the logbook and
30mins.
Admin.Officer
release DPO to CAO copy

furnishedPayrollSection
68
NominationforForeignTraining/Seminar
Upondisseminationofinvitationstoforeigntrainingsordirectinvitation
AllqualifiedDOFpersonnelincludingthoseofBureausandAttachedAgencies
Requirements:
NominationlettersignedbyHeadofOffice;nomineesresume
Selected Nominee: Transcript of Records, Diploma, Service Record, Certificate of No Pending

Administrative Case. PAR , if needed, Actual Duties and Responsibilities, Certificate of No Pending
NominationandNoPendingServiceObligation
HowtoAvail:
Step
Applicant/Client
ServiceProvider
Durationof
PersonIn
Forms
Activity(Under
Charge
Normal
Circumstances)
1 Submit
nomination Receive nomination letter
35mins.
Admin.Officer
letter with applicants withapplicantsresume

resume
2
Prepare Nominees Profile,
1.5hours
Admin.Officer
Criteriafor
Evaluation of Nominees and
SelectionPCDC
Letter of Nomination with
Clearance
PCDCClearance
3
Review and initial documents
30mins.
Supervising
for signature and release to

AO/ChiefAO
CAO
4
Upon completion of PCDC
1hour
Admin.Officer
clearance, contact nominee

for submission of required
documents
5
Releasenominationletterand
20mins.
Admin.Officer
required
documents
to
nominee for submission to
TESDA/CHED/DEPED
69
ApplicationforOnTheJobTraining
Allinterestedandqualifiedstudentsofdifferentcolleges/universitiesinthecountry
Requirements:
Letterrequestfromschool,applicantsresume,2IDpictures,evaluationformsfromschool
For issuance of Certificate of Completion: Accomplished DTR confirmed by Supervisor, Accomplished
EvaluationForm
HowtoAvail:
Step
Applicant/Client
ServiceProvider
Durationof
PersonInCharge
Forms
Activity(Under
Normal
Circumstances)
1 Submit letterrequest Receive letterrequest of
35mins.
Admin.Officer
ofstudent/applicant
student/applicant
2 Fill up Personal Data ProcessapplicationforOJT
1hour
Admin.Officer
PDS,Request
Sheet, Request for ID
forIDForm,
ReferralSlip
Form
3
Interview
and
refer
30mins.
Admin.Officer
applicant to appropriate
DOFoffice/s
4
Prepareacceptanceletter
30mins.
Admin.Officer
5
Conduct orientation on
2hours
Admin.Officer
trainees
6
Upon
completion
of
30mins.
Admin.Officer
required hours, prepare

CertificateofCompletion
7
Conduct exit interview and
20mins.
Admin.
submit certificate for initial

Officer/Supervising
andsignature
AO/ChiefAO
70
Medical Certificate: Sick Leave, Maternity/Paternity Leave, Fit to return to Work, Teaching Purposes,
Travel,ServiceExtension
AllconcernedrequestingpersonnelofDOF
Requirements:
AccomplishedApplicationforLeaveForm,MedicalCertificateofAttendingPhysician
HowtoAvail:
Step
Applicant/Client
ServiceProvider
Durationof
PersonInCharge
Activity(Under
Normal
Circumstances)
1 Submission
of Receive the request for
35mins.
Admin.AideVi,
ApprovedLeaveForm MedicalCertificate
NurseI
2
Update medical record of
5mins.
NurseI
concernedpersonnel
3
Preparethecertificate
10mins.
NurseII
4
Validate medical certificate
30mins.
MedicalOfficerV
presented (for signature of
residentphysician)
5
5mins.
Admin.AideVI,
Logbook and release to
NurseI
Transaction Section or
concernedpersonnel
Forms
Applicationfor
Leave
71
MedicalCertificate:AsDocumentaryRequirementsforPreEmployment
Opentoallqualifiedapplicants
Requirements:
LaboratoryResults
HowtoAvail:
Applicant/Client
ServiceProvider
Step
3
4
Submission
laboratoryresults
Fill up of index card

(medicalrecord)
Prepare the referral form
forlaboratory
of Reviewlaboratoryresults
Durationof
Activity(Under
Normal
Circumstances)
5mins.
5mins.
PersonInCharge
Forms
NurseI
NurseI
NurseI,Medical
OfficerV
NurseI
10mins.
Accomplishing
Health
ExaminationRecord
Perform
Physical
Examination
5mins.
Prepare the certificate for

signatureofphysician
Record documents and
release
to
concerned
personnel
10mins.
1hour
5mins.
NurseI,NurseII,
DentistII,Medical
OfficerV
NurseII,Medical
OfficerV
Admin.AideVI,
NurseI
GeneralForm
86
72
MedicalCertificate:StudyGrants(Local/Abroad),Bonds
AllconcernedrequestingpersonnelofDOF
Requirements:
LaboratoryResults
HowtoAvail:
Applicant/Client
ServiceProvider
Step
1
2
Submission
requirements
of Receive the request for

MedicalCertificate
Accomplishe
Medical
Record (Study Grants) for
signatureofphysician
Filled and certified (Bonds)
forsignatureofphysician
Durationof
Activity(Under
Normal
Circumstances)
35mins.
10mins.
PersonInCharge
Forms
Admin.AideVI,
NurseI
NurseI,Medical
OfficerV
10mins.
NurseI,Medical
OfficerV
Prescribedby
Sponsor
Country
GeneralForm
58(A)

concernedpersonnel
5mins.
Admin.AideVI,
NurseI
73
ReviewofBureauofCustomsAppointments
AllConcernedBOCpersonnel
Requirements:
1. Indorsementofapprovedappointment
2. AppointmentsapprovedbytheCommissioner
3. Three(3)copiesofdulyaccomplishedPersonalDataSheetsofAppointee
4. CertifiedtruecopyofSBDeliberationPaperswithevaluationsheetsofnextinrank
candidatesand/orapplicants
5. CertifiedtruecopyofDiploma,TranscriptofRecords,CivilServiceEligibility/RA1080
AndCertificateofTrainingsattended
6. CertifiedtruecopyofServiceRecordsincaseofTransferappointments
HowtoAvail:
Step
Applicant/Client
ServiceProvider
Durationof
PersonInCharge
Activity(Under
Normal
Circumstances)
1 Submitindorsementof Stamp
received
the
3mins.
Administrative
approved
indorsementincluding
Officer
appointmentstogether Supportingdocuments
withtherequirements
2
Check/evaluate
5mins.
Supervising
completenessofrequired
Administrative
Officer
documents
3
Check/evaluate
issued
15mins.
Supervising
appointmentsinaccordance
Administrative
withexistingCivilService
Officer
RulesandRegulationson
Appointments.
10mins.
Supervising
4
Prepare
appropriate
Administrative
Indorsement
letter/
Officer
memorandum
5
Review
and
initial
10mins.
Supervising
indorsement for signature
Administrative
ofUndersecretaryROG
Officer/Chief
Admin.Officer
6
Record
and
initial
10mins.
Administrative
documents in logbook and
Aide
releasetoDirectorCAO
Forms
74

CENTRALRECORDSMANAGEMENTDIVISION
RequestfortheIssuanceofCertifiedTrueCopyofDocumentsonFile
1. AllconcernedrequestingpersonnelofDOF,itsBureausandAttachedAgencies
2. Othergovernmentagencies
3. Privateindividual/institutions/companies
WhatAretheRequirements:
1. DulyaccomplishedRequestFormorLetterRequest;and
2. CompanyID.
Duration:
Averageof30minutes
TypesofDocumentsCanbeRequested:
1. TravelAuthority
2. DepartmentOrder/DepartmentPersonnelOrder/OfficeOrder/DepartmentSpecialPersonnelOrder
3. AdministrativeCases/Opinions/Rulings/Circulars/SpecialAuthorities
4. TaxExemption
5. Seizures/TaxRefund/NegotiatedSales/Refund/Rewards/Protest
6. OtherdocumentsonfilewiththeDivision
Step
Applicant/Client
ServiceProvider
Durationof
PersonIn
Fees
Activity(Under
Charge
Normal
Circumstances)
1 Present the Letter Verify the LetterRequest or
3minutes
Records
Request
or
duly thedulyaccomplishedRequest
OfficerIn
accomplished Request FormvisvisIDpresented
Charge
Form
Retrieves the document being

15minutes
Records
requested
OfficerIn
Charge
Prepare corresponding Order

3minutes
Records
ofPayment
OfficerIn
Charge
75
PaytotheCashier
Photocopythedocument
5minutes
Records
OfficerIn
Charge
Certify/sign the document as

truecopy
2minutes
Receivethedocument
Releasethedocument
2minutes
Division
Chiefor
any
authorized
Officer
Records
OfficerIn
Charge
P25/pageof
document
certified
P5/pageof
documents
photocopied
76
MailingServices
AllconcernedrequestingpersonnelofDOF,itsBureausandAttachedAgencies
ContentoftheMail/letter/correspondencemustbeofficialinnature
Duration:
Averageof30minutespermail/letter/correspondencewhichincludesdispatch
ScheduleofPickupofIncomingMails:
EveryTuesdayandThursday
ScheduleofDeliveryofMails:
EveryWednesdayandFriday
PersonInCharge:
RecordsOfficerInCharge
77
RequestforBorrowingofPreviousRecords
AllDOFofficialsandpersonnel
1. DulyaccomplishedRequestFormorLetterRequest;and
2. Nounreturnedrecords/dockets.
Duration:
Averageof25minutes
TypesofDocumentsCanbeRequested:
1. TravelAuthority
2. DepartmentOrder/DepartmentPersonnelOrder/OfficeOrder/DepartmentSpecialPersonnelOrder
3. AdministrativeCases/Opinions/Rulings/Circulars/SpecialAuthorities
4. TaxExemption
5. Seizures/TaxRefund/NegotiatedSales/Refund/Rewards/Protest
6. OtherdocumentsonfilewiththeDivision
Step
Applicant/Client
ServiceProvider
Durationof
PersonIn
Fees
Activity(Under
Charge
Normal
Circumstances)
1 Present the Letter Verify the LetterRequest or
5minutes
Records
Request
or
duly thedulyaccomplishedRequest
OfficerIn
accomplished Request Form visvis records of
Charge
Form
previousborroweddocuments
Retrieve the document being

15minutes
Records
requested
OfficerIn
Charge
Approve
in
the
Form
2minutes
Division
documentbeingborrowed
Chiefor
any
authorized
Officer
2 Receivethedocument
Releasethedocument
3minutes
Records
OfficerIn
Charge
78
Liaisoning/DeliveryServices
AllconcernedrequestingDOFofficialsandpersonnel
Documentstobedeliveredmustbeofficialinnature
Duration:
12Daysuponreceiptoftherequest
PersonInCharge:
79
RequestforCustody/DisposalofRecords
AllDOFOffices
1. Request memo with detailed list/inventory of documents tobe turnedover and specific purpose
whetherforcustodyordisposal;
2. MustbeincompliancewiththeapprovedDOFRecordsRetentionandDisposalScheme;and
3. DisposalmustbeincompliancewiththeNationalArchivesofthePhilippinesGeneralCircularNo.2
dated January 20, 2009 entitled Guidelinesonthe Disposal of Valueless Records in Government
Agencies.
PersonInCharge:
80
ReceivingofRequestforTaxExemptions
Privatecompanies,individuals,schoolsandconcernednationalandlocalgovernmentagencies
Requestandsupportingdocumentsintriplicatecopies
Duration:
Averageof30minutes
1. ForMabuhayLane:
Step
Applicant/Client
ServiceProvider
Durationof
PersonIn
Activity(Under
Charge
Normal
Circumstances)
1 Proceed to Mabuhay Verify
completeness
of
10minutes
Action
Lane
Counter
for requirementandissueOrderof
Officer/Tax
checklisting
of Payment
Specialist
requirements
2 Payment
of IssueOfficialReceipt
5minutes
Cashier
correspondingfilingfees
3 Submit Request for Tax Check
request
viavis
10minutes
Records
Exemption
together supporting documents, receive
OfficerIn
transmit
Request
with
supporting and
Charge
documents
according to the following
schedule:
Morning:
9:30AM
10:30AM
11:30AM
Afternoon:
2:00PM
3:00PM
5:00PM
Fees
81

Receive
the
Tax Release the Tax Exemption
ExemptionIndorsement Indorsement
Step
2. RevenueExpressLaneandOtherRevenueMatters:
Applicant/Client
ServiceProvider
Submit Request for Tax

Exemption
together
with
supporting
documents
Check
request
viavis
supporting documents, receive
and
transmit
Request
according to the following
schedule:
Morning:
9:30AM
10:30AM
11:30AM
Afternoon:
2:00PM
3:00PM
5:00PM
Receive
the
Tax Release the Tax Exemption
ExemptionIndorsement Indorsement
5minutes
Records
OfficerIn
Charge
Durationof
Activity(Under
Normal
Circumstances)
10minutes
PersonIn
Charge
Fees
Records
OfficerIn
Charge
5minutes
Records
OfficerIn
Charge
82
ReceivingofRequestforTaxCreditCertificates(TCC)
PrivateCompanies/Exporters
Duration:
Averageof25minutes
Step Applicant/Client ServiceProvider

Durationof
Activity(Under
Normal
Circumstances)
1 SubmitRequest Receive
and
10minutes
prepare Order of
Payment
Person
In
Charge
Fees
Records
Officer
In
Charge
FilingFee:
AmountofClaimFilingFee
P100,000.00andbelowP200.00
FromP100,001.00toP400,000.00P400.00
FromP400,001.00toP700,000.00P600.00
FromP700,001.00toP1,000,000.00P800.00
OverP1,000,000.00P1,000.00
ProcessingFee:
1.25%oftheClaimbutnottoexceed
P150,000.00
TCCTransferFee:
P300.00perTCC
CertificationFee:
(Nosimilar,previousoroutstandingapplication
forTCCandDutyDrawback,nonutilization,
authenticityofTCC)
P150.00shallbechargedforeachrequest
enumeratedabove
TCCReplacementFee:
Amount/UnusedPortionofLostTCCRF*
P100,000.00andbelowP2,000.00
FromP100,001.00toP400,000.00P3,000.00
FromP400,001.00toP700,000.00P4,000.00
FromP700,001.00toP1,000,000.00P5,000.00
83
OverP1,000,000.00P6,000.00
*ReplacementFee
Payment
of
corresponding
filingfees
Return
the
duplicate copy
of Order of
Payment
Issue
Receipt
Official
5minutes
Cashier
Log, detach Claim

Stub and release
the Request to
OSSCenter
10minutes
Records
Officer
In
Charge
84
GENERALSERVICESDIVISION
ProcurementandPublicBiddingofGoods
Stage
Client
OfficeActivity
(Bidders)
PreProcurementConference
a) Identificationofprojects
b) Scope of works to be
undertaken
c) Estimated budget for the
contract
d) Procurement method to be
adopted
e) Time schedule for each
procurement
PreparationofITAEB
Durationof
Activity
12hours
PersonIn
Charge
BAC
Fees
1CD
BAC
Secretariat
1CD(depends BACChair
onthe
availabilityof
thesignatory)
Posting
of
ITAEB
in
7CD
BAC
Philgeps/Website
Secretariat
/MIS
Publicationinnewspaper
1CD
Issuance and availability of Bid Availablefor
BAC
Docs
atleast7CD Secretariat
fromthedate
ofissuance
a) Issuance of Order Payment

BAC
to bidders for payment to
Secretariat
DOFCashier
b) Recording of names of
bidders that purchased bid
docs.
c) Issuanceofbiddocs.
PrebidConference
12CDbefore BAC/BAC
deadlineon
TWG/
submission
Bidders
andopening
BAC
ofbids
Secretariat
Invitationto
Applyfor
Eligibilityandto
Bid(ITAEB)
ITAEB
ApprovalofITAEB
PhP300++
(Basedon
ABC)
Forms
(Documentation)
DraftBid
Documents
OrderPayment
BidDocuments
BidDocuments
BidDocs
85
Preparation/review/approval/
Notlaterthan
Issuance of Bid Bulletin 7CDbefore
participatingBidders
submissionof
bids
Submission/openingofBids
1CD(includes
(Not later than the date and
eligibility
time specified in the bidding
check)
documents)
BidEvaluation
7CD
PostQualification
BAC
BidBulletin
BidBulletin
BAC
BidProposals
BACTWG
7CD
BACTWG
ApprovalofBACResolution/
IssuanceofNoticeofAward
7CD
ContractPreparation/
ContractReview
10CD
15CD
Approval of Contract by
approving/designated
signatory
IssuanceofNoticetoProceed
BAC
Members/
Designated
Undersecre
tary
BAC
Secretariat
Legal
Affairs
Office
Designated
Signatory
BidProposals
submittedby
participating
bidders
BidProposals
ReportofTWG
BACResolution
NoticeofAward
3CD
1CD
Submission of Performance
Security
IssuanceofNoticetoProceed
3CD
Draftcontract
Draftcontract
Noticeto
Proceed
BAC
Winning
Bidder
BAC
Noticeto
Proceed
Performance
Security
Noticeto
Proceed
86
PropertyandProcurementSection:RequisitionofOfficeSupplies
Stage
Client
OfficeActivity
Durationof
PersonIn
(Bidders)
Activity
Charge
Acceptance of Approved
1CD
Admin.
RequisitionandIssueSlip
Asst.
If items Checkavailabilityofsuppliesin Within4hrs.

Admin.
are on thestockroomforissuance
Asst.
stock
If items Prepare a Purchase Quotation

Within30
Admin.
not
(PQ)
mins.
Asst.
available
PQ for approval/signature of Within5mins. Director

Director,CentralAdmin.Office
CAO
Posting of PQ at the Atleast7CD

Admin.
Philgeps/DOFWebsite
Officer
PQforcanvassifnoquotations
12days
Admin.
werereceived
Aide
Preparation of Abstract of
15mins.
Admin.
Canvassfromatleastthree(3)
Asst.
prospectivebidders
Abstract of Canvass for

35days
EndUser/
signature of enduser and
BAC
members of Bids and Awards
Members
Committee
Preparation/approval
of
23days
Enduser
Job/PurchaseOrderorcontract
BudgetDiv.
forservicewithROA
Accounting
Div.
DirectorIn
Charge
Upon approval of PO/JO it will Withintheday

Admin.
be served to the winning
Officer
bidderforthedeliveryofgoods
Preparation of Notice of Withintheday

Admin.
Delivery
Asst.
RequestforInspection
Inspection and Acceptance
Report
IssuanceofPurchasedItems
Withintheday
PreparationofPayment
Withintheday
Admin.
Asst.
Admin.
Asst.
Fees
Forms
(Documentation)
Requisitionand
IssueSlip
Requisitionand
IssueSlip
Purchase
Quotation
Purchase
Quotation
Purchase
Quotation
Purchase
Quotation
Abstractof
Canvass
Abstractof
Canvass
Job/Purchase
Orderor
Contract
ApprovedPO/JO
Noticeof
delivery
Requestfor
Inspection
Inspectionand
Acceptance
Report
RIS
Approved
Disbursement
Voucher
87
CashandPayrollSection:
A. Collection
Stage
Client
OfficeActivity
(Bidders)
ReceiptofOrderPayment
Durationof
Activity
5mins.
PreparationofCashDeposit
30mins.
CollectiondepositedtoLBP
15mins.
PersonIn
Charge
Admin.
Asst.
Admin.
OfficerV
Admin.
OfficerV
Fees
Forms
(Documentation)
OrderPayment
DepositSlip
DepositSlip
B. Disbursement
Stage
Client
OfficeActivity
(Bidders)
PreparationofChecks/Advice
ApprovalofChecks/Advice
IssuanceofChecktoPayee
Durationof
Activity
1015mins.
PersonIn
Charge
Admin.
OfficerV
Dependingon Designated
theavailability Signatory
ofthe
signatory
Admin.
OfficerIII
Fees
Forms
(Documentation)
Checks/Advice
Checks/Advice
Check
C. Report
Stage
Client
OfficeActivity
Durationof
(Bidders)
Activity
Preparation of Checks Issued Withintheday

andCancelled(RCIC)
WeeklyReport
Transmittal to Accounting Withintheday

Division
PersonIn
Charge
Admin.
OfficerIII
Fees
Forms
(Documentation)
RCIC
Admin.
OfficerIII
RCIC
88
LibrarySection:LibraryAdministrationandManagement
A. Circulation
Stage
Client
OfficeActivity
Durationof
(Bidders)
Activity
DOF
Searchingdocumentsthrucard Within5mins.
Personnel catalogandLEXLIBRIS
Charge and discharge of Within5mins.

readingmaterials
Recalloverduebooks
Withintheday
PersonIn
Charge
LibrarianII
Fees
LibrarianII
Library
Asst.
PersonIn
Charge
LibrarianII
Fees
Library
Asst.
P2.50/page
LibrarianII
LibrarianII
Forms
(Documentation)
CardCatalog/LEX
LIBRIS
Book
Card/Borrowers
Authorization
Slip
OverdueNotice
B. AssistancetoWalkinResearcher
Stage
Client
OfficeActivity
Durationof
(Bidders)
Activity
Outside
Searchingdocumentsthrucard
Within10
Researcher catalog/LEXLIBRIS
mins.
(Profession
al/Students
;
Governmen
t/Private)
Provide documents copy thru

Within20
photocopy after presenting
mins.
O.R.fromCash
Refer
to
concerned Within5mins.
offices/division/other
government
agencies
(if
research
needs
detail
information; if research is not
relatedtoDOF)
Refer to DOF website for
current activity of the

Department
Forms
(Documentation)
CardCatalog/LEX
LIBRIS
Photocopy
RequestForm
89
C. PhoneInquiries
Stage
Client
OfficeActivity
Durationof
(Bidders)
Activity
Searchingdocumentsthrucard Within5mins.
catalog/LEXLIBRIS
Providecopythrufax
Within10
mins.
Refer and give the contact Within5mins.

numberofofficesconcernedto
their research (if research is
not related to DOF and/or
needsdetailinformation
D. CollectionDevelopment
Stage
Client
OfficeActivity
Durationof
(Bidders)
Activity
Book
Subscriptions
(periodicals,
Jobbers journals,officialgazette)
request price quotation Atleast7CD

/invoice
forwardrequest
Withintheday
Purchase of books and other
readingmaterials
select materials to be
5CD
purchased
inquire price quotation

7CD
/invoice
and
copy
of
certification
of
exclusive
distributorship
forwardrequest
Withintheday
PersonIn
Charge
LibrarianII
Fees
Forms
(Documentation)
Library
Asst.
Librarian
PersonIn
Charge
LibrarianII
Library
Asst.
LibrarianII
LibrarianII
Librarian
Asst.
Fees
PersonIn
Charge
LibrarianII
LibrarianII
LibrarianII
Fees
Forms
(Documentation)
Requisitionand
IssueSlip
Catalogue
Requisitionand
IssueSlip
E. Donations
Stage
Client
OfficeActivity
Durationof
(Bidders)
Activity
Donors
Inquire institution accepting
5CD
request
for
donations
/complimentarycopy
Sent letter request for Withintheday

donation
Sent acknowledgment receipt Withintheday

ofdonationsreceived
Forms
(Documentation)
RequestLetter
ThankyouLetter
90
91

Department of Finance - Citizens Charter

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Department of Finance - Citizens Charter

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DEPARTMENTOFFINANCE

A stable fiscal situation which could adequately finance

A public sector debt profile with long maturities and an optimum

Formulation, institutionalization and administration of sound fiscal

Mobilization of adequate resources at most advantageous terms to meet

COMPLAINTAND ASSISTANCEDESKthatwillimmediatelyaddress the

TASK FORCE ON CITIZEN'S CHARTER

COMPLIMENT OR COMMENT? (PAPURI O KOMENTO?)

WHAT IS YOUR COMPLAINT? (ANO PO ANG INYONG REKLAMO?)

WHEN DID IT HAPPEN? (KAILAN PO NANGYARI?)

WHAT WOULD YOU LIKE US TO DO? (ANO PO ANG GUSTO

Would you like a written reply? (Nais nyo po ba ng sagot na nakasulat?)

OneStopShop InterAgency Tax Credit and Duty Drawback Center (OSS

a. Undertakes the primary review, direction and supervisory function of the

c. Renders advice and assistance to the Secretary and the Undersecretary on

d. Administers, recommends and monitors requests for, and grants of tax

f. Performs such other appropriate functions as may be assigned by the

7. PHILIPPINE GAMING CORPORATION (PAGCOR) pursuant to Section 13 (l) of Presidential Decree

10. RELIEF ORGANIZATIONS ENDORSED BY DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT

15. COOPERATIVES pursuant to RA 6938 as amended by RA 9520 implemented by DOFCDA Joint

18. ENTITIES ENDORSED BY MARITIME INDUSTRY AUTHORITY (MARINA) pursuant to Presidential

19. ENTITIES IMPORTING ARTICLES FOR REPAIRS, PROCESSING OR RECONDITIONING TO BE RE

20. ENTITIES IMPORTING ARTICLES FOR PUBLIC ENTERTAINMENT, DISPLAY IN PUBLIC

23. ENTITIES IMPORTING SAMPLES/MODELS/MEDICAL SAMPLES/ COMMERCIAL SAMPLES FOR

Documentary Requirements for Entities importing articles for Repairs, Processing or

Documentary Requirements for Entities importing articles forPublic Entertainment, Display

Documentary Requirements for Foreign Film Producers/Resident Filipino Citizen/Producing

Documentary Requirements for Entities importing Samples/Models/Medical samples/

4. DEPARTMENT OF FOREIGN AFFAIRS OFFICERS AND EMPLOYEES pursuant to Philippine

1. EXPATRIATES WITHOUT VISA and FOREIGN CONSULTANT OF GOVERNMENT AGENCY

4. ENTITIES ENDORSED BY NATIONAL ECONOMIC DEVELOPMENT AUTHORITY (NEDA)

5. ENTITIES ENDORSED BY DEPARTMENT OF EDUCATION AND COMMISSION ON HIGHER

6. REQUESTFORPAYMENT OF DUTIESANDTAXES OF PREVIOUSLYRELEASED DUTYAND TAX

2. Documentary Requirements on importations of Books and Educational Materials under

Review/Signing of Indorsement for Withintheday

Review/Affixing of initials of the

Releasing of signed indorsement to

Assign claim to Document

Checklist documents and

Submit document listed

Forward claim docket to the

Validation of the claimants

Finalizes Financial Validation

Receive 2nd docket from

Receive docket together with

Receive Evaluation Docket

Review and initial Tax Credit

Present Application for Check

Officially files request

Check authenticity of TCC and

File Request Letter for

File Request Letter for

Evaluation and checklisting of

Supervises Departmentwide activities relating to budget preparation,

Serves as a center for the establishment and periodic evaluation of

Performs such other appropriate functions as may be assigned by the

Recording of valid 1 min and 30 Budget

claims using ebudget

center, PPA, account

Upon receipt of SARO

Filing of the signed

Supervises Departmentwide services relating to internal cash management,

Assists in the formulation of policies and guidelines on the management of

COMPOSITION. The Central Administration Office shall be composed of the following