Professional Documents
Culture Documents
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Class No:
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Assignment:
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Submitted to:
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Communication Skills
1.1
1.1 Assess the appropriate use of different modes of communication for different purposes
People use different modes for their communication. It totally depend upon
the ease. The easier the mode, the higher will be the usage of that mode.
Following are few modes of communication along with the purpose which are
discussed in detail.
1. Written:
A message can be in the form of written. In our daily life we convey our
message through our cell phone in the form Texts to inform each other about
certain information. We see noticeboards and the purpose of these
noticeboards are to provide information about the specific product or event.
We read newspapers on daily basis to gain information which are happening
around us and write letters to our friends and family to keep in touch with
them. Businesses use memo for the internal communication and letters and
emails for external communication. These all are in the form of words and
alphabets.
2. Face to face/ Oral:
We meet each other on daily basis and talk face to face formally and
informally. This is another form of mode of communication. Lecturer give us a
briefing face to face and appraisal students for their hard work orally. Most of
us conducts interview to judge the candidates for the job. There are some
formal meetings like annual general meetings, extraordinary general
meetings. All of these are conducted orally or face to face.
3. Electronic Media:
Social Media is now a days on the top trend for the communication. Most of
the businesses use electronic media for the flow of information from upward
to downwards in the organizations. Email are widely used for this purpose.
Each of us use social media accounts like Facebook, twitter, blog, Linkedin etc
for the communication purposes.
Hence we can say that communication has several modes and their purposes
and all are a little bit different from each other. Some are used for oral
messages and other are used for written messages.
3.1
which is not understandable by the receiver like accent. This can be a barrier
in communication. Similarly tone can create a hurdle in communication. Very
low tone and very high tone will make the voice unclear and communication
will become difficult to understand.
2. Technology:
Technology can be one of the main reason for communication hurdle due to
poor connections and inappropriate use of it.
3. Non-verbal communication:
Non-verbal communication like lack of eye contact with the speaker can
produce barrier in communication. An inappropriate posture like leaning back
or swinging on a chair or lack of head nods are the examples of non-verbal
communication barrier.
2.1
2.2
competition. It also increase the social networks by making new followers and
customers. Organizations can find target customers and can increase their
sales with the help of promotion to target customers. Social media can also
be used to gain publicity and fame.
2.3
3.1
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4.
Following are the personal relationships factors that has impact on the
effectiveness of communication.
Team Cohesion:
There is a direct relation between team cohesion and communication. The
higher the team cohesion the stronger will be the understanding between the
team and most effective will be the communication process. On the other
hand the lower the team cohesion the weaker will be the effectiveness and
hence the communication process will be weak among the team. Hence team
cohesion is important for the effective communication to take place.
Personal conflict
Personal conflict occurs when the parties have opposite view points which
can be expressed verbally and non-verbally. When personal conflict exist
between the parties it will lead to poor communication because both the
parties will not convey the required message on time and as well on proper
channel. Therefore we can say that personal conflict decrease the
effectiveness of the communication.
Favoritism
When there is a factor of favoritism in any place the effectiveness of
communication decreases because of the lack of interest by the rest of the
employees or students. The morale of the people get down and resentment
among the follower increase which will result in the weak communication
system. The affected people will not give the right feedback and hence it will
result in the poor communication system.
Job satisfaction/dissatisfaction
Satisfaction and dissatisfaction have equal and opposite relation on
communication. The more satisfied an employee is the stronger will be the
communication process and the more dissatisfaction a person has from the
job the weaker will be the communication process. A satisfied employees will
give their feedback on time and with proper channel.
3.2
3.3
family because of the technology. They avoid oral communication and prefer
written communication on mobiles and other applications and websites.
3.4
4.1
4.2
While presenting the presenter must have slides show so that the listener can
read the slides while the presenter is speaking but there are some
information which are complex and must be discuss orally like an introduction
about the topic. There is no need to write those information on slides. For
example an explanation for figures will need much space and will make the
presentation lengthy and bore. Instead of writing each and every bit of
information about the figure just explain the information orally.
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4.4
5.1
5.2
Document a meeting
Every business needs a record of every event happening in the boundary of
the organization. Similarly meetings are important tools in business in which
too many issues are discussed and proper solution are involved. Now to
document a meeting we should take care of the following
1. Agenda
Agenda of the meeting is also called outline of the meetings. Agenda
represent the purpose of the meeting. What this meeting is all about is an
agenda of the meeting. Its really important to have the agenda of the
meeting because during the meeting we will take notes and it minutes and it
should be in the order so that the minutes match the agenda.
2. Minutes of the meeting
Minutes of the meeting are meant to record all the basic information which
are assigned and decided to do. They always keep the employees on the right
track so that they know what their roles are in the concerned project. Before
the meeting start try to gather as much information as you can. If you are not
comfortable with writing try to bring the laptop and type all the information
needed. The minutes of the meeting can should contain the following things.
a) Date and time
b) Main theme of the meeting
c) Who will lead the meeting
d) What will be the actions assigned
e) What will be the decision
5.3
Examples can be Financial Results which are always represented in figures. Similarly
sales figures and energy efficiency are represented by figures.
5.4