Vopak

Information Guide
VOPAK TERMINAL TTR

Torontostraat 19
VOPAK TERMINAL BOTLEK (ZUID)
3197 KN Botlek Rotterdam

Harbour no. 4530
Rotterdam
The Netherlands
3197 KS Rotterdam-Botlek
Harbour no. 4110
The Netherlands
Logistics
T: +31 (0)181 270 830
Customer service representatives
T: +31 104729728
F: +31 104381409
E: service.nl@vopak.com W:
www.vopakbenelux.com Slot
booking
Welplaatweg 115
Logistics
T: +31 104729682/3
T: +31 104729728
F: +31 104381409
booking
VOPAK TERMINAL CHEMIEHAVEN
Chemiestraat 10
3197 KB Rotterdam-Botlek
Harbour no. 4202
Rotterdam
The Netherlands
Logistics
T: +31 (0)10 4724 965/964
T: +31 104729728
F: +31 104381409
booking
VOPAK TERMINAL LINKEROEVER
Haandorpweg
VOPAK TERMINAL EUROTANK

Industrieweg 16
B 9130 Kallo
Harbour no. 1313
Belgium
B 2030 Antwerpen
Harbour no. 399
Belgium

T : +32 3 730 11 54/55/56
F : +32 3 730 11 99

T: +32 3 545 73 15/38/39/40
F: +32 3 542 49 14
E : vtl.custserv@vopak.com
First Come First Served
E: vte.custserv@vopak.com
VOPAK TERMINAL VLAARDINGEN
Kon. Wilhelminahaven ZOZ 1

3134 KH Vlaardingen
Harbour no. 625
Truck planning
T : +31 10 4608 800
T: +31 10 4608 610 / 611 / 612 /
614 / 732 / 782
F: +31 10 4608 616
E: am.vlaardingen@vopak.com
Slot booking
VOPAK TERMINAL ACS

Scheldelaan 410
B 2040 Antwerpen
Harbour no. 499-503
Belgium
T: +32 3 546 03 15/14/05
F: +32 3 541 37 55
E: vta.custserv@vopak.com
Terminal Overview
Road Handling Vopak
Marc van den Broeck

Managing Director NV Trafuco
We have read the Vopak Road Handling Guide with attention and interest.
It may be unusual for the intended audience to write the foreword for a guide like this,
but in this case it makes a great deal of sense. The relationship between the terminal
and the carrier, and clearly defined agreements between the two parties, are very
important.
Vopaks ultimate goal, and ours, is to load and unload cargo as quickly as possible.
Our clients are entitled to high-quality service from both the terminal and the carrier.
We are also deeply committed to human and environmental safety.
In this Carriers Guide, Vopak describes the way in which the company safeguards its
objective of rapid and correct interaction. Naturally, the Guide covers the situation in
effect today, and as such we assume it will be updated to reflect any adjustments and
changes to the situation.
We congratulate Vopak on this initiative!
Vopak Road Handling
Jan Bert Schutrops

President Vopak Chemicals EMEA
Connect with carriers

Vopak is the worlds leading independent tank storage operator. It is our ambition to
excel in a strongly rooted culture of safety, flawless execution and operational
excellence. We aim to deliver our customers excellent service in a sustainable way.
We cannot do this on our own. In order to deliver the best service to our joint
customers we like to work together with you.
One way of doing so is to be transparent on our working practices and keep you and
your drivers connected with us. This booklet provides you hopefully with easily
accessible and clear information on our operational and safety standards.
I hope it will help you with safe and efficient truck handling at our Rotterdam,
Vlaardingen and Antwerp terminals. Please contact us if you need more information
or like to discuss whatever subject to improve our service.
Good luck!
Vopak Road Handling
Index
Driver & Truck
Driver
Security
08
14
Safety
Planning
Driver & Truck

To weighbridge
Arrival Terminal
Driver
Operator
Receive Vopak Work Order
Fill in request form
Operator
Operator
Load / Discharge
Driver
Hand over Vopak
work order
Driver & Truck
Driver & Truck
Driver
Logistics
16
18
Arrival to
departure
Handling request
form
26
27
Legislation
Third parties
30
Vopak Terminal
information
22
Equipment
28
Behavior
Road Handling Vopak
Safety
Vopak Road Handling
Basic safety rules

There are a few basic safety rules that
are important to follow. First of all, onsite
motorized vehicles, including forklifts,
should only be operated if:
I]Z kZ]^XaZ ^h Veegdeg^ViZ [dg
i]Z purpose and has been
inspected and confirmed to be in safe
working order.
HZVi WZaih VgZ egZhZci VcY
ldgc Wn Vaa occupants and other
appropriate safety devices are used as
intended.
AdVYh VgZ hZXjgZY VcY Yd cdi
ZmXZZY design specifications.
I]Z adXVa gdVY hV[Zin
gZ\jaVi^dch VgZ fully complied
with.
Moreover, drivers must be fully trained,

qualified and medically fit to drive and
operate their vehicle. Drivers are allowed
to enter Vopak Terminals if they:
6gZ VWaZ id jcYZghiVcY VcY
heZV` dcZ of the three official ADR
languages (English, French and
German) or the local language
(Dutch).
=VkZ hjXXZhh[jaan XdbeaZiZY i]Z
KdeV`
Safety Induction, see next page.
6gZ lZVg^c\ i]Z b^c^bjb
gZfj^gZY personal protection
equipment, see next page.
It is important for drivers to follow all the
safety instructions of Vopak employees at
all times. The use of mobile phones is
restricted to inside of the office building(s)
at Vopak terminals.
Smoking is not allowed at Vopak

Terminals, except for clear indicated
dedicated zones.
Safety induction
Drivers who pass the safety induction are
granted access for a period of one year.
This safety test is available in Dutch and
the three official ADR languages (English,
French and German). The induction brings
safety to the drivers attention. The
induction is also an objective measurement of the language skills the driver
needs to have for basic communication
between our staff and the driver in case of
an emergency.
The figure on page 10 explains the safety
induction process.
This picture represents the desired
process. This process will be implemented in the short term at Vopaks Dutch
locations. The Belgian terminals are
already using this process.
Terminal safety regulations pass
After registration in the system, the driver
will receive a copy of the terminal safety
regulations.
These terminal safety regulations provide
instructions for:
I]Z \ZcZgVa XdYZ d[ XdcYjXi
Vi i]Z terminal (what is allowed,
what is not allowed).
IgV[[^X gjaZh [dg gdVY igV[[^X-#
10
Road Handling Vopak
Not allowed at terminal

Already passed
safety induction?
Arrival at terminal
check
Not blacklisted?
check
Safety presentation
check
Safety test
check
Second safety test
check
same day
Third safety test
check
day after
Example safety
induction process
Allowed at terminal
and receive copy of
safety regulations
Vopak Road Handling
Firma
Company
Contactpersoon
Contact
Kenteken
Car registration
Datum
Date
Aankomst
Time in
OP DE TERMINAL
ON THE TERMINAL
RESPECTEER ONZE VEILIGHEIDSVOORSCHRIFTEN:

THANK YOU FOR FOLLOWING OUR SAFETY REGULATIONS:
Handtekening contactpersoon:
...............................
Einde onderhoud: ...............................
Wear the badge visibly & please hand your pass in to reception on leaving
VTE ALARMSIRENES
VTE
BEGIN ALARM
INVACUATIE
EVACUATIE
EINDE ALARM
S.O.S.
230
VOLG INSTRUCTIES TERMINALPERSONEEL

FOLLOW INSTRUCTIONS TERMINALPERSONNEL
Example safety
regulations pass
11
12
Road Handling Vopak
I]Z jhZ d[ EZghdcVa EgdiZXi^kZ

Equipment (PPE).
L]Vi id Yd ^c XVhZ d[ Vc
VaVgb# =dl id gZedgi
^cX^YZcih VcY cZVg
misses.
The figure on page 11 shows an example
of a safety regulations pass.
prescribed by the ADR legislation. If

required, a product information card can
be provided by the terminals at any time.
It is recommended that chemical safety
suits meet the following specifications:
:C &)+%*/ egdiZXi^kZ Xadi]^c\ V\V^chi a^fj^Y
X]Zb^XVah! ineZ ) hegVn"i^\]i XdccZXi^dch
[dgbZg ^cY^XVi^dch :C )+* VcY :C &*&&-#
Personal Protective Equipment

At the terminals, the minimum required
Personal Protective Equipments (PPEs)
are a safety helmet, safety glasses, safety
shoes and covered or protected arms and
legs. The driver is responsible for
providing the required PPEs. On teminal
Vlaardingen the use of High Visibility
clothing or vest is obliged.
There is a tolerance zone (where no
PPEs are required) at each terminal near
the traffic department, to allow drivers to
get into and out of their trucks comfortably
when retrieving the required documents
after loading. Signs using the pictographs
on the next page indicate the operational
zone, and it is also clearly marked on the
ground.
For certain dangerous goods products,
full-protection chemical safety suits are
required in addition to the standard PPEs.
When a driver receives the loading
documents, a product information sheet is
attached that indicates the required PPEs
for loading that particular product. Please
note that the safety measures at our
terminals may be more stringent than
:C &&)./ egdiZXi^kZ Xadi]^c\/

ZaZXigd-static resistant.
:C *(&/ egdiZXi^kZ
Xadi]^c\[dg protection
against heat.
Vopak Road Handling
Safety sign overview

A safety helmet is compulsory
onsite and at jetties, building
sites and loading bays.
Safety glasses are compulsory

An overall/safety jacket is
compulsory onsite and at
jetties, building sites and
loading bays.
Safety shoes are compulsory

Safety gloves are compulsory

The maximum speed limit

onsite.
Safety belts are compulsory

onsite.
The safety barrier must be in

place on top of the vehicle.
When working on top of the
tankcar / container the safety
railing must be raised. At
Botlek, TTR and
Chemiehaven it is not allowed
to work on top of a vehicle
without terminal fall protection
in place.
High visibility clothing are

compulsory onsite and at
jetties, building sites and
loading bays.
Mobile phones are not

allowed.
Access is not allowed without

permission or when accompanied.
Indicates an assembly point.

When the alarm signal sounds,
gather at the assembly point.
&(
14
Road Handling Vopak
Planning
Vopak Road Handling
Terminal
ACS
Eurotank
A^c`ZgdZkZg
Botlek (Zuid)
Chemiehaven
TTR
KaVVgY^c\Zc
Planning
First Come First Served (FCFS)
First Come First Served (FCFS)
;^ghi 8dbZ ;^ghi HZgkZY ;8;H
Slot booking via Internet
Hadi Wdd`^c\ k^V iZaZe]dcZ
How?
No planning
No planning
Cd eaVcc^c\
https://sbs.vopak.com
(&&%)+%--%%
In general there are two different types of truck planning.

;8;H/;^ghi 8dbZ ;^ghi HZgkZY ^h V hZgk^XZ eda^Xn l]ZgZWn i]Z
gZfjZhih [dg XVgg^Zg loading are handled in the order in which they arrive at
the terminal, without other biases or preferences.
Hadi Wdd`^c\/ i^bZ"hadi Wdd`^c\^h V hZgk^XZ eda^Xn l]ZgZWn XVgg^Zgh
VgZ gZfj^gZY id book a pre-specified time slot for loading or discharging in advance.
Carriers are free to pick any available slot.
The terminals in Belgium make use of the FCFS process, whereas the terminals in the
Netherlands make use of the slot booking process. The choice of process type is
primarily based on customer and carrier preferences and terminal layout.
15
&+
Road Handling Vopak
Arrival to Departure
Driver & Truck
Driver
Arrival Terminal
Fill in request form
Driver
Operator
Receive Vopak Work Order
Driver & Truck
Operator
Security
Driver & Truck
To weighbridge
Operator
Load / Discharge
Driver & Truck
Driver
Hand over Vopak

work order
Driver
Logistics
Weigh Vehicle
To parking lot
Walk to logistics
Vopak Road Handling
Driver & Truck
Driver & Truck
Weigh Vehicle
Driver & Truck
To loading station, get truck

ready
Logistics
Driver
To parking lot
Driver
Back to truck with Vopak

work order
Logistics
Walk to logistics
Driver
Logistics
Make Vopak work order
Driver
Receive final documents
Driver ready to leave
Example truck
handling process
17
18 Road Handling Vopak
Handling Request Form
Vopak Road Handling
Top of the form

Operation
Order information
Indicate which operation: loading/unloading
Product
Product denomination or product code given by the

principal and known to the terminal
(Un)loading reference, given by the principal and known to
the terminal
Quantity given by the principal with corresponding Unit Of
Measurement
Assigned time slot (if applicable)
Name of the driver
Name of the Haulage company
Indicate whether the product is ADR-classified
Order nr.
Quantity
Planned Slot
Driver
Haulage company
ADR
Customs
Destination
Destination given by the principal or origin as listed in the

delivery papers
Border crossings
Only applicable for destinations outside the EC
Office destination
Only applicable for destinations outside the EC or
transit material
Vehicle nationality of the transport
By train
Indicate whether the transport (or a route section) is via
rail (check the maximum allowed weight)
By ship
Indicate whether the transport (or a route section) is
traveling via sea (check the maximum allowed weight and
conformity with IMDG)
Identification
Max gross weight
Empty weight
Truck registration
Truck type
Trailer registration
ADR Tank code
Chassis registration
Tank-container number
ADR Tank code
Depends on the countries to be traveled through

Weight upon arrival (before loading)
Only applicable for ADR
Only applicable for ADR
Only applicable for containers
Only applicable for ADR/IMDG
19
20 Road Handling Vopak
Important points of attention

There are some points of attention that
are important for drivers arriving at Vopak
terminals:
JhZ X]Zb^XVa cVbZh ^chiZVY
d[ WgVcY cVbZh dc XaZVc^c\
XZgi^[^XViZh# I]Z XdbeVgibZcih
bjhi ]VkZ WZZc XaZVcZY VgZ
XaZVgan bVg`ZY#

EZdeaZ jcYZg i]Z V\Z
d[ Z^\]iZZc! eZih VcY [Vbân
VgZ cdi VaadlZY id ZciZg i]Z
iZgb^cVa#
Dc i]Z Zcign [dgb! i]Z Yg^kZg [âah

dji i]Z igjX`h XdbeVgibZci hôZh
id WZ jhZY# I]Z hiViZY
XVeVXî^Zh lâa WZ jhZY id
XVaXjaViZ i]Z bVm^bjb fjVciî^Zh i]Vi
JhZ dcan XaZVc^c\ XZgi^[^XViZh ^c :c\a^h]!<ZgbVc!
;gZcX] dg 9jiX]#
XVc WZ adVYZY ^c ZVX]
XdbeVgibZci# 6i i]Z adVY^c\ YdX`!
6aa iVc` igjX`h VcY iVc`
i]Z deZgVidg XdbeVgZh i]Z ldg`
XdciV^cZgh cZZY id WZ XaZVc ^chigjXi^dc lî] i]Z XVeVXî^Zh
VcY Ygn jcaZhh i]Z XjhidbZg ]Vh ^cY^XViZY dc i]Z igjX` VcY X]ZX`h
\^kZc lgîiZc VeegdkVa [dg i]Z
d[[ V X]ZXà^hi#>[ i]Z XdbeVgibZci
egZk^djh XVg\d#
hôZh Yd cdi XdggZhedcY lî] i]Z
XVeVXî^Zh dc i]Z
Vopak Road Handling
Operational information
Compartments
Capacity 100%
Baffle plates
Previous cargo
Other cargo on board
Flushed with nitrogen
Cleaned and dry
Bottom valve closed
Vacuum test certificate
Current temperature
Statement and signature
Date
Signature
Mark the compartments to be loaded/unloaded

with an X
Only for loadings: enter the total capacity per
compartment
Only for ADR loadings: state whether the compartment is
equipped with baffle plates
Name of previous cargo in the compartment
Indicate whether there is other cargo already on board
upon arrival
If flushed with nitrogen, mark yes
If compartments are clean and dry, mark yes
If bottom valves are closed, mark yes
If certificate is available, mark yes
The temperature within the compartments
Note the current date

Signature of the driver confirming he or she agrees with
the statement
work instruction, the truck will not be

loaded and will be sent back to the traffic
department for recalculations, thus
increasing the truck turnaround time. We
would like to emphasize that it is very
important drivers know the equipment
they are using.
For ADR products, it is important to know
whether there are baffle plates in the
truck/container because the minimum or
maximum weight to be loaded may
depend on it. ADR products should be
loaded to more than 80% or less than
20% of the compartments gross capacity

(if the compartment volume is greater than
7,500 liter), unless baffle plates are
present, which do not require a specific fill
percentage. If this key information is
unknown, the truck turnaround time will
increase.
21
22
Road Handling Vopak
Equipment
Vopak Road Handling
Manhole requirements for top-loading

For trucks that are loaded via top-loading,
a minimum manhole diameter is required
for safety reasons. All loading arms
contain a liquiphant to make sure loading
stops immediately when compartments
have reached the maximum fill
percentage. If the loading arm cannot be
lowered far enough into the manhole, the
liquiphant may not be completely inside
the truck, thereby losing its purpose.
Though the operator checks whether the
compartment capacity corresponds with
the capacity the driver has filled out on his
entry form, the liquiphant is considered as
safety-critical equipment for truck loading.
This places some requirements on the size

of the manholes:
I]Z Y^VbZiZg d[ i]Z bVc]daZ
h]djaY WZ at least 450 mm.
>ch^YZ i]Z iVc`! i]ZgZ bVn WZ
cd obstacles, such as baffle plates
under-neath the manhole.
I]Z gV^hZY ZY\Z d[ i]Z bVc]daZ
h]djaY be less than 100 mm high.
6gdjcY i]Z bVc]daZ! i]ZgZ h]djaY
WZ V [gZZ VgZV d[ Vi aZVhi +
*% bb#
;gZZ VgZV B^c# +*%bb

Max 100mm
Cone of loading arm

Min.
450mm
Tank compartment
No obstacles in area
under the manhole
'(
24
Road Handling Vopak
Single-compartment trucks are safer

and more efficient
Where possible, single-compartment
trucks should be used. The turnaround
time for single-compartment trucks is
shorter for the following reasons.
I]Z dgYZg egdXZhh/ XVaXjaVi^c\
i]Z maximum fill quantities takes less
time for single-compartment trucks.
I]Z adVY^c\ egdXZhh/ dcan dcZ
bVc]daZ has to be opened by the driver
and the loading arm does not have to be
replaced after filling every compartment
separately.
I]Z ediZci^Va YZk^Vi^dc WZilZZc

i]Z nominal and loaded quantities is
lower for single-compartment trucks.
I]Z ZkZc hegZVY d[ egdYjXi ^c
h^c\aZ" compartment trucks: in
multiple-compartment trucks, the
loading sequence must be monitored
in order to balance the truck.
I]Z cZZY [dg [ZlZg
bVcêjaVi^dch reduces the
potential risk of accidents/ incidents.
temperature. Compartments with a

higher temperature than the local
maximum temperature (which is often
less than 40 C) will be rejected for
loading.
Fall protection
Containers and trucks must be equipped
with a handrail. There are mobile fall
protection stairs available for use at the
terminal, but these stairs cannot reach all
areas of the terminals. As a result, the use
of handrails is compulsory.
Chassis
Chassis with a gap behind the container
will not be accepted due to the danger of
tripping and the difficulty manipulating i]Z
]dhZh# AdVY^c\$jcadVY^c\'%
containers on 40 chassis is possible, as
long as the container is placed at the end
of the chassis. If placed in the middle, the
container will only be loaded if the chassis
has a fully covered platform.
Handling flexibags
Maximum number of compartments

Per product, a maximum of four different
compartments will be accepted. Trucks
with more than four compartments to
load for a single product will be rejected
for loading.
Compartment temperature before
loading
The maximum temperature of a
compartment before loading depends on
the product to be loaded. Drivers will be
informed onsite of the maximum
The handling of flexibags must be agreed

upon with the terminal well in advance. In
order to handle flexibags safely, the
following conditions must at least be met:
I]Z X]Vhh^h Vi i]Z WVX` d[ i]Z
XdciV^cZg needs to be long enough
and covered, so that it can be used to
safely make the required connections/
manipula-tions.
>i bjhi WZ edhh^WaZ id XdccZXi
i]Z ]dhZ to the bag without entering
the container.
Vopak Road Handling
25
9g^kZg ZmigV ]Zae- bjhi bdcîdg i]^h instructions are followed carefully, the
operation.
grounding cable can be easily and safely
manipulated.
Grounding
Grounding ensures that all exposed
conductive surfaces are at the same
electrical potential as the surface of the
earth. Connection of the grounding cable
is mandatory. The driver connects and
disconnects the grounding cable to/from
the metal connection point on the truck
and the operator checks whether the
connection has been made properly
\gZZc a^\]i-#
Signs with instructions for the correct
manipulation of the grounding cable are
present at every loading dock. If the
'+
Road Handling Vopak
AZ\^haVi^dc
ADR maximum degree of filling
Maximum weight
The maximum quantity of product to be

loaded is calculated per compartment,
based on the ADR rules, and may differ
from the requested quantity. It is the
responsibility of the carrier to present
suitable equipment that meets both
customer order and ADR requirements. If
the equipment does not fulfill these
requirements, the vehicle may be rejected
by the terminal.
Depending on the countries to be traveled

through, the maximum allowed weight
may differ. The rule our terminals follow is
that the lowest maximum allowed weight
will apply to the loading operation. During
preparation of the work instruction for
loading, the traffic coordinator will check
the total expected weight versus the
applicable maximum allowed weight. If this
maximum weight risks being exceeded
when loading the requested quantity, the
quantity to be loaded will be adjusted.
Vopak Road Handling
Third parties
Surveyor
Customs
Depending on the customers instructions, the (un)loading process has to be

supervised by a surveyor. The activities of
the surveyor may be performed before
and/or after (un)loading (e.g., inspection,
sampling and analysis and so forth). If
applicable, the driver will be informed by
the traffic coordinator upon receipt of the
work instruction for (un)loading.
Depending on the customs status of the

product(s) delivered or to be dispatched,
it is possible that customs or excise
authorities must be notified of the
vehicles arrival or departure, before
actual (un)loading takes place.
The authorities may have to formally
witness and approve the (un)loading,
possibly after a physical check of the
documents and/or the product itself. This
customs process might increase the truck
turnaround time significantly.
27
28
Road Handling Vopak
Behavior
Vopak Road Handling
In general we expect that all third parties

(drivers, contractors and surveyors) will
respect the terminal regulations during
their stay at the terminal, including the
proper use and housekeeping of the
sanitary installations for public use. We
would like to ask all carriers to observe
these regulations when entering our
terminals:
LZVg egdeZg EE: Vh
egZhXg^WZY#
JhZ iZgb^cVa ZfjêbZci dcan l]Zc
authorized.
9d cdi jhZ ZaZXig^XVa
VeeVgVijh ^c i]Z
operational zone without a proper
permit (e.g., mobile phone, camera and
so forth).
9d cdi jhZ ZaZXig^XVa
VeeVgVijh djih^YZ
the operational zone without a proper
permit.
9d cdi hbd`Z dg XgZViZ V
[aVbZ#
9d cdi hiVn cZVg i]Z kZ]^XaZ
Yjg^c\
operational handling, unless instructed
otherwise.
6alVnh [daadl ^chigjXi^dch \^kZc

Wn
Vopak personnel.
AZVkZ i]Z `Zn ^c i]Z ^\cî^dc
adX`! l]âZ
(un) loading the vehicle.
6alVnh jhZ egdeZg [Vaa
egdiZXi^dc l]Zc
working at heights.
9d cdi ZciZg i]Z iZgb^cVa ^c Vc
^cidm^cated condition (drugs & alcohol).
GZheZXi i]Z iZgb^cVa igV[[^X
gZ\jaVi^dch
(e.g., speed limit).

9d cdi eZg[dgb XdaY ldg` dg ]di
ldg`
without a permit.
9d cdi ZciZg V Xdc[^cZY heVXZ
lî]dji
the proper permit.
If the above regulations are not followed,
Vopak Management will determine a
sanction based on the nature of the
violation and the persons history of
violations. For minor violations, the first
sanction is a warning. After a severe
violation and/or recurring violations,
temporary blacklisting, from three weeks
up to permanently, will be considered.
29
(%
Road Handling Vopak
Vopak terminal
information
Vopak Road Handling
Vopak Terminal
ACS
(&
('
Road Handling Vopak
R2
A12
R2
A12
A1
Antwerpen
Vopak Terminal ACS
Address
Scheldelaan 410
B 2040 Antwerpen
=VgWdjg cd#).."*%(
Belgium
Contact
I / ('(*)+%(&*$&)$%*
;/ ('(*)&(,**
E : vta.custserv@vopak.com
Vopak Road Handling
Hours of operation
BdcYVn i]gdj\];g^YVn/%-]%% &*]
(%
(check-in).
required to issue a correct invoice, such

as the complete company name,
reference number, address and VAT
number.
All service fees apply to operations during

normal working hours, i.e., from 08h00 to
17h00. All operations outside these hours
In certain cases, we will not be able to

perform loadings in overtime:
VgZ hjW_ZXi id dkZgi^bZ [ZZh# AZ

\Va holidays and their compensation
days are treated as Sundays.
>ciZgkZci^dc d[ V i]^gY eVgin

hjgkZndg- 8jhidbh YdXjbZcih
DkZgi^bZ hnhiZb [jaa
Request for overtime should be submitted

before 15h00 by phone and confirmed by
email or fax by the company that will be
paying for the overtime. This e-mail or fax
should contain all the information
Overtime will be charged irrespective of

the late or non-arrival of the truck.
Planning and arrival handling
The terminal uses the First Come, First
((
()
Road Handling Vopak
Served principle. There is no slot booking

system. Carriers should make sure all
required documents (e.g. licenses,
cleaning certificates) are available upon
arrival and that the temperature of the
tank does not exceed 40 C.
Operations
Bdhi adVY^c\^h ide"adVY^c\ Wn
automatic truck-loading gantry
(North/ South), however, there is also
some bottomloading, depending on
the product/tank combination.
JcadVY^c\^h Wdiidb"jcadVY^c\#
KdeV` IZgb^cVa 68H ^h Y^k^YZY
^cid
North and South area; trucks
sometimes have to cross the public
road for loading/unloading operations.
Weighing before and after loading
For loadings that do not take place at an
automatic truck-loading gantry, weighing
takes place at the unmanned weighbridge, positioned on the North side of
the terminal. The weighing procedure is
illustrated by the three pictures. This
procedure also applies to unloading
operations.
The same procedure must also be
followed after loading/unloading.
Vopak Road Handling
Vopak Terminal
Eurotank
(*
(+
Road Handling Vopak
A12
R2
A1
A12
A11
Antwerpen
Vopak Terminal Eurotank
Address
>cYjhig^ZlZ\&+
7 '%(% 6cilZgeZc
=VgWdjg cd#(..
Belgium
Contact
I / ('(*)*,(&*$(-$(.$)%
;/ ('(*)').&)
E : vte.custserv@vopak.com
Vopak Road Handling
Hours of operation
Monday through Thursday: 08h00
&+]%% X]ZX`"^c-";g^YVn/%-]%%
15h00 (check-in).
Trucks requiring blending operations must
present themselves at the terminal no
later than noon. All service fees apply to
operations during normal working hours.
DkZgi^bZ lâa WZ X]Vg\ZY [gdb &
+]%%
(Monday through Thursday) and from
&*]%%;g^YVn-# AZ\Va ]da^YVnh
VcY i]Z^g compensation days are
treated as Sundays. Requests for
overtime should be submitted and
confirmed by e-mail or
fax by the transport company/customer by

15h00 on the same day at the latest (from
Monday through Thursday ) and by 14h00
at the latest (Friday) (request a minimum
of two hours). This e-mail or fax should
contain all the information required to
issue a correct invoice, such as the
complete company name, reference
number, address and VAT number.
(,
(-
Road Handling Vopak
Overtime will be charged with a minimum

of two hours, irrespective of the late or
non-arrival of the truck.
Operations
7di] ide" VcY Wdiidb"adVY^c\
VgZ available, depending on
the tank/ product combination.
I]ZgZ ^h dcan a^bîZY VjidbVi^X
igjX` loading; most vehicles need to
pass the weighbridge before and after
(un) loading.
IgjX`]VcYa^c\ hideh ZkZgn
ldg`YVn Vi
20h00; after that time, the loading
gantries are used for handling railcars.
Road Handling
Vopak Terminal
Linkeroever
(.
40
Road Handling Vopak
R2
A11
A11
Beveren
Zwijndrecht
Antwerpen
KdeV` IZgb^cVa A^c`ZgdZkZg
Address
Haandorpweg
7 .&(%@Vaad
=VgWdjg cd#&(&(
Belgium
Contact
I / ('(,(%&&*)$**$*+
;/ ('(,(%&&..
E : vtl.custserv@vopak.com
Vopak Road Handling
Hours of operation
BdcYVn i]gdj\];g^YVn/%-]%% &+]
%%
(check-in).

reference number, address and VAT
number.

normal working hours, i.e., from 08 h00 to
17h00. All operations outside these

]djgh VgZ hjW_ZXi id dkZgi^bZ

[ZZh# AZ\Va holidays and their
compensation days are treated as
Sundays.
Request for overtime should be submitted
e-mail or fax by the company that will be
paying the overtime. This e-mail or fax
should contain all the information required
to issue a correct invoice, such

41
42
Road Handling Vopak

Operations
6aa adVY^c\^h ide"adVY^
c\ dc Vc automatic truckloading gantry.
JcadVY^c\^h Wdiidb"jcadVY^c\#
KdeV` IZgb^cVa A^c`ZgdZkZg ^h Zfj
êeZY with a terminal access control
system. Upon check-in the driver will
receive a badge that will open the gate
upon entrance. Television screens have
been installed at the gate house and at
the traffic department to allow the driver
to check the terminal entry status. These
screens display the following information
(one line per vehicle):
AdVY^c\ WVn
cjbWZg# 8Vgg^Zg
cVbZ#
IgjX` a^XZchZ
eaViZ# <ViZ
X]ZX`"^c i^bZ#
The information is displayed in three

colors, with the following meanings:
- Green: access to the terminal had been

activated; the vehicle should enter
within the next ten minutes, or access
will be deactivated.
- Orange: access to the terminal has not
yet been activated, but will be activated
within the next twenty minutes, the
driver should prepare to enter the
terminal.
- Red: access to the terminal has not yet
been activated, which means that the
maximum number of vehicles is already
onsite for that bay.
Vopak Road Handling
Vopak Terminal
Botlek
)(
44
Road Handling Vopak
Rozenburg
A15
Botlek Rotterdam
A15
Hoogvliet
Vopak Terminal Botlek
Address
Welplaatweg 115
Contact
(&.,@H GdiiZgYVb"7diaZ`
Harbour no. 4110
Rotterdam
The Netherlands
I/ (&&%),'.+-'$(
Ad\^hi^Xh
I/ (&&%),'.,';/ (&&%)(-&)%.
E: service.nl@vopak.com
W: www.vopakbenelux.com
Vopak Road Handling
45
Hours of operation
information required to issue a correct
BdcYVn i]gdj\];g^YVn/%,]%% '(]%%#
invoice, such as the complete
company
AVhi X]ZX`^c Vi '']%%#
name, reference number, address and
All service fees apply to operations during VAT number.
normal working hours, i.e., from 07h00 to
''](%# 6aa deZgVi^dch djih^YZ i]ZhZ ]djgh
VgZ hjW_ZXi id dkZgi^bZ [ZZh# AZ\Va
holidays and their compensation days are >ciZgkZci^dc d[ V i]^gY eVgin
hjgkZndgtreated as Sundays.
8jhidbh YdXjbZcih
Requests for overtime should be
hjWbîiZY WZ[dgZ &+]%% Wn
e]dcZ VcY

confirmed by e-mail or fax by the company

that will be paying the overtime. This email or fax should contain all the

Vopak Terminal Botlek uses slot booking
)+
Road Handling Vopak
appointments to reduce waiting times and

to assure fast and well-organized
handling. After receiving the customers
Reference number and Product name,
transport companies are requested to
book a slot via the slot booking system. At
Vopak Terminal Botlek, slots for the same
day (afternoon) may be booked until
14h00. Slots for the following day
(morning) may be booked until 19h00.
Vopak guarantees up to two hours loading
time for correctly booked slots. In addition,
drivers should arrive at least thirty minutes
before the start of their booked slot. In
case of multiple orders per vehicle or a
combination of vehicles, the guaranteed
slot time will be extended proportionally. If
drivers show up without a booked slot, the
availability of open slots will determine
(un)loading time. If there are no slots
available, drivers will be asked to leave
our premises. Drivers who show up late
for their slots (i.e., less than thirty minutes
before the start of the slot time) will only
be served if a new (un) loading slot is
available. If there are no slots available,
drivers will be asked to leave our
premises. Vopak does not guarantee
loading time for drivers who show up less
than thirty minutes before the start of their
booked slot.
Upon arrival, all drivers must report to the
gate house and complete the handling
request form. They should make sure all
required documents (e.g., identification,
licenses, cleaning certificates) are
available upon arrival. Customer parcels

are only released to the correct Product
name and customers Reference number.
All tank trucks and tank containers need
to be clean, dry and odorless unless the
customer has given written approval for
the previous cargo. For clean containers a
vacuum test certificate is required.
Operations
6aa egdYjXi adVY^c\h VgZ
ide"adVY^c\ dc a weighbridge on a
truck loading gantry.
6aa Y^hX]Vg\Z igjX`h cZZY id
WZ weighed before and after
discharge.
I]Z iZbeZgVijgZ d[ i]Z iVc` bVn
cdi ZmXZZY (% 8#
Vopak Road Handling
Vopak Terminal
Chemiehaven
47
48
Road Handling Vopak
Rozenburg
A15
Botlek Rotterdam
A15
Hoogvliet
Vopak Terminal Chemiehaven
Address
Chemiestraat 10
Contact
(&.,@7 GdiiZgYVb"7diaZ`
Harbour no. 4202
Rotterdam
The Netherlands
I/ (&%-&%"),').+*$.+)
Ad\^hi^Xh
I/ (&&%),'.,';/ (&&%)(-&)%.
Vopak Road Handling
49
Hours of operation
should contain all the information
BdcYVn i]gdj\];g^YVn/%-]%% &+]&*#
required to issue a correct invoice,
such
AVhi X]ZX`^c Vi &*]&*#
All service fees apply to operations during reference number, address and VAT
normal working hours, i.e. from 08h00 till
number.
id &+]&*# 6aa deZgVi^dch djih^YZ i]ZhZ
]djgh VgZ hjW_ZXi id dkZgi^bZ [ZZh# AZ\Va In certain cases, we will not be able to
holidays and their compensation days are perform loadings in overtime:
treated as Sundays
hjgkZndg 8jhidbh YdXjbZcih
Request for overtime should be submitted DkZgi^bZ hnhiZb [jaa
e-mail or fax by the company that will be
paying the overtime. This e-mail or fax
50
Road Handling Vopak
cation, licenses, cleaning certificate) are

Vopak Terminal Chemiehaven uses slot
booking appointments to reduce waiting
name and customers Reference number.
times and to assure fast and well-organAll tank trucks and tank containers must
ized handling. After receiving the
be clean, dry and odorless, unless the
customers Reference number and
customer has given written approval for
Product name, transport companies are
the previous cargo. For clean containers a
requested to book a slot via the slot
vacuum test certificate is required.
booking system. At Vopak Terminal
Chemiehaven, (un)loading slots need to
Operations
be booked at least 24 hours before (un)
loading. Vopak guarantees up to two
hours loading time for correctly booked
slots. In addition, drivers should arrive at
least thirty minutes before the start of their 6aa Y^hX]Vg\Z igjX`h cZZY id
booked slot time. In case of multiple
discharge.
orders per vehicle or a combination of
vehicles, the guaranteed slot time will be
cdi ZmXZZY (% 8#
extended proportionally. If drivers show up
without a booked slot, the availability of
open slots will determine (un)loading time.
If there are no slots available, drivers will
be asked to leave our premises. Drivers
who show up late for their slots (i.e., lees
than thirty minutes before the start of the
slot) will only be served if a new
(un)loading slot is available. If there are no
slots available, drivers will be asked to
leave our premises. Vopak does not
guarantee loading time for drivers who
show up less than thirty minutes before
the start of their booked slot. .
Upon arrival, all drivers need to report to
the gate house and complete the handling
required documents (e.g. identifi-
Vopak Road Handling
Vopak Terminal
TTR
51
52
Road Handling Vopak
Rozenburg
A15
Botlek Rotterdam
Hoogvliet
Vopak Terminal TTR
Address
Torontostraat 19
Contact
(&.,@C 7diaZ` GdiiZgYVb

=VgWdjg cd#)*(%
Rotterdam
The Netherlands
I/ (&%-&-&"',%-(%
Ad\^hi^Xh
I/ (&&%),'.,';/ (&&%)(-&)%.
Vopak Road Handling
*(
Hours of operation
This e-mail or fax should contain all the
BdcYVn i]gdj\];g^YVn/%-]%% &+]&*#
AVhi X]ZX`^c Vi &*]&*#
invoice, such as the complete company
All service fees apply to operations during name, reference number, address and
normal working hours, i.e., from 08h15 to VAT number.
&+]%%# 6aa deZgVi^dch djih^YZ i]ZhZ ]djgh
VgZ hjW_ZXi id dkZgi^bZ [ZZh# AZ\Va
holidays and their compensation days are perform loadings in overtime:
treated as Sundays
hjgkZndg 8jhidbh YdXjbZcih
submitted before 15h00 by phone and
confirmed by e-mail or fax by the
company that will be paying the overtime.
54
Road Handling Vopak

Vopak Terminal TTR uses slot booking
appointments to reduce waiting times and
to assure fast and well-organized
handling. After receiving the customers
Reference number and Product name,
transport companies are requested to
book a slot via the slot booking system. At
Vopak Terminal TTR, (un)loading slots
need to be booked at least 24 hours
before (un)loading. Vopak guarantees up
to two hours loading time for correctly
booked slots. In addition, drivers should
arrive at least thirty minutes before the
start of their booked slot. In case of
multiple orders per vehicle or a combination of vehicles, the guaranteed slot time
will be extended proportionally. If drivers
show up without a booked slot, the
availability of open slots will determine
(un)loading time. If there are no slots
our premises. Our loading bay has a
limited number of parking spaces. Drivers
arriving more than two hours before the
start of their slots will therefore be asked
to come back at a later time. Drivers who
show up late for their slots (i.e., less than
thirty minutes before the start of the slot)
will only be served if a new (un)loading
slot is available. If there are no slots
our premises. Vopak does not guarantee
loading time for drivers who show up less
than thirty minutes before the start of their
booked slot.
Upon arrival, all drivers need to report at

the gate house and complete the
handling request form. They should make
sure all required documents (e.g.,
identification, licenses, cleaning certificates) are available upon arrival.
Customer parcels are only released to the
correct Product name and customers
Reference number. All tank trucks and
tank containers must be clean, dry and
odorless unless the customer has given
written approval for the previous cargo.
For clean containers a vacuum test
certificate is required.
Operations
6aa Y^hX]Vg\Z igjX`h bjhi WZ
lZ^\]ZY before and after discharge.
cdi ZmXZZY (% 8#
Vopak Road Handling
Vopak Terminal
Vlaardingen
55
*+
Road Handling Vopak
A20
A20
Schiedam
A4
Vlaardingen
exit 16
A4
Vopak Terminal Vlaardingen
Address
Contact
@dc# Lâ]Zab^cV]VkZc ODO &
Truck planning
(&()@= KaVVgY^c\Zc
I / (&&%)+%--%%
=VgWdjg cd#+'*
;/ (&&%)+%-+&+
The Netherlands
I / (&&%)+%-+&%$+&&$+&'$+&)$,('$,-'
;/ (&&%)+%-+&+
E : am.vlaardingen@vopak.com
Vopak Road Handling
Hours of operation
Normal working hours: Monday through
;g^YVn/%,](% &+]%%#
the normal working hours. All operations
outside these hours are subject to
overtime fees.
submitted to our customer service department in advance by e-mail or fax by the
customer or the transport company. This
e-mail or fax should contain all the
invoice, such as the complete company

name, reference number, address and
VAT number.

Vopak Terminal Vlaardingen uses slot
booking appointments to reduce waiting
times and to assure fast and well-organized handling. After receiving the
customers Reference number and
Product code, transport companies are
requested to contact the truck planning
YZh` (&&%)+%--%%- id bV`Z V
57
58
Road Handling Vopak
specific handling appointment, no later

than one day prior to arrival. Drivers are
requested to report at least fifteen
minutes before agreed slot booking time.
Without a scheduled appointment, trucks
will be handled in the first available free
slot.
Upon arrival, all drivers need to report to
the gate house and complete the handling
required documents (e.g., identification,
licenses, cleaning certifi-cates) are
code and customers Reference
number.All tank trucks and tank
containers need to be clean and dry,
unless the customer has given written
approval for the previous cargo.
As Vlaardingen is a Vegoil terminal, all
tank trucks that are already (partially)
loaded with other ADR-classified goods
must request mixed loading permission
prior to entering the terminal. This
permission must be requested when
scheduling the appointment. Only certain
class eight and nine goods are accepted
at Vopak Vlaardingen.
Operations
6aa Y^hX]Vg\Z igjX`h cZZY id
discharge on the unmanned
weighbridge near the entrance gate;
drivers receive a badge for automatic
self-weighing.
On customer service
and reliability.
Royal Vopak
Westerlaan 10
(%&+ 8@ GdiiZgYVb
E#D# 7dm -+( (%%%
6L GdiiZgYVb
The Netherlands
IZaZe]dcZ/ (&%-&%)%%'.&
&
;Vm/ (&%-&%)&(.-'.
www.vopak.com

Vopak

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Information Guide

VOPAK TERMINAL TTR

VOPAK TERMINAL BOTLEK (ZUID)

3197 KN Botlek Rotterdam

VOPAK TERMINAL CHEMIEHAVEN

VOPAK TERMINAL LINKEROEVER

VOPAK TERMINAL EUROTANK

Customer service representatives

Customer service representatives

VOPAK TERMINAL VLAARDINGEN

Kon. Wilhelminahaven ZOZ 1

VOPAK TERMINAL ACS

Road Handling Vopak

Marc van den Broeck

Vopak Road Handling

Jan Bert Schutrops

Connect with carriers

Vopak Road Handling

Driver & Truck

Driver & Truck

Receive Vopak Work Order

Fill in request form

Hand over Vopak

Driver & Truck

Road Handling Vopak

Vopak Road Handling

Basic safety rules

Moreover, drivers must be fully trained,

Smoking is not allowed at Vopak

Road Handling Vopak

Not allowed at terminal

Second safety test

Vopak Road Handling

RESPECTEER ONZE VEILIGHEIDSVOORSCHRIFTEN:

Einde onderhoud: ...............................

VOLG INSTRUCTIES TERMINALPERSONEEL

Road Handling Vopak

I]Z jhZ d[ EZghdcVa EgdiZXi^kZ

prescribed by the ADR legislation. If

Personal Protective Equipment

:C &&)./ egdiZXi^kZ Xadi]^c\/

Vopak Road Handling

Safety sign overview

Safety glasses are compulsory

Safety shoes are compulsory

Safety gloves are compulsory

The maximum speed limit

Safety belts are compulsory

The safety barrier must be in

High visibility clothing are

Mobile phones are not

Access is not allowed without

Indicates an assembly point.

Road Handling Vopak

Vopak Road Handling

In general there are two different types of truck planning.

Road Handling Vopak

Fill in request form

Receive Vopak Work Order

Driver & Truck

Driver & Truck

Driver & Truck

Hand over Vopak