Professional Documents
Culture Documents
-Koel Bhattacharya
Avinash Bharj
(Capgemini Pvt. India Ltd.)
Together. Free your energies
Koel Bhattacharya
Avinash Bharj
Capgemini India Pvt. Ltd.
2
Global IT Industry Outlook
2009 2010
8.1%
4.9%
4.0%
-8.9%
-10.6% -11.4%
Source: September 29, 2009, “US And Global IT Market Outlook: Q3 2009” Forrester report and the June 29, 2009,
“US And Global IT Market Outlook: Q2 2009” Forrester Report
Together. Free your energies | The Corporate Perspective for Organisation Wide Improvement
1st. International Colloquium on HMBP, 21 May 2010
3
Version 1.0 © 2010 Capgemini. All rights reserved.
Impact on Employment
Together. Free your energies | The Corporate Perspective for Organisation Wide Improvement
1st. International Colloquium on HMBP, 21 May 2010
4
Version 1.0 © 2010 Capgemini. All rights reserved.
Positioning the Indian IT Sector
8 Challenges
2
• Government policies
1998 2002 2005 2009 2010
Source: NASSCOM Resource Center & Economic Times • Double-dip recession
• Competition
Revenue $60 Billion
Projected Growth Rate 15% -18% Pressure on billing rate
Potential Workforce 2.3 million High marketing/R&D expense
• Exchange rate fluctuation
Together. Free your energies | The Corporate Perspective for Organisation Wide Improvement
1st. International Colloquium on HMBP, 21 May 2010
5
Version 1.0 © 2010 Capgemini. All rights reserved.
Securing a Place for the Organisation
Talent
• Industrialisation of operating models and use
Competitive
Management
of standardised rules, processes and tools
Together. Free your energies | The Corporate Perspective for Organisation Wide Improvement
1st. International Colloquium on HMBP, 21 May 2010
6
Version 1.0 © 2010 Capgemini. All rights reserved.
CMMI Model - Casting a Process Framework
s
em ou
t
linked with operational processes
en
ov u
pr tin
Im Con
• 22 core process areas categorised
Business Benefit
into
lle ery
•project management
e
nc
ce liv
Ex De
•engineering
•support
t
em ct
en
ag je
•process management
an ro
M P
Together. Free your energies | The Corporate Perspective for Organisation Wide Improvement
1st. International Colloquium on HMBP, 21 May 2010
7
Version 1.0 © 2010 Capgemini. All rights reserved.
Process Industrialisation
Corporate Governance
Integrated Processes
Result Orientation
Continual Improvement
Aligning the process framework with the company’s corporate governance structure &
laying the foundation for organisation wide improvement
Together. Free your energies | The Corporate Perspective for Organisation Wide Improvement
1st. International Colloquium on HMBP, 21 May 2010
8
Version 1.0 © 2010 Capgemini. All rights reserved.
Process Industrialisation
Level 2
Configurations
Organizational
Responsibility
Identification
Management
Stakeholder
Resources
Status with
Training
Manage
Adherence
Evaluate
Process
Monitor
Provide
Control
Process
Policy
Review
Assign
Plan
the
&
&
Corporate Governance
Objectives for
Improvement
Performance
Quantitative
Sub-Process
Correct root
the Process
Improvement
Continuous
Information
Establish
causes of
problems
Establish
Process
Defined
Stabilise
Process
Process Infrastructure Design
Collect
Integrated Processes
Result Orientation
Level 3 Level 4 Level 5
Control and Mgmt Reporting
Continual Improvement
Aligning the process framework with the company’s corporate governance structure &
laying the foundation for organisation wide improvement
Together. Free your energies | The Corporate Perspective for Organisation Wide Improvement
1st. International Colloquium on HMBP, 21 May 2010
9
Version 1.0 © 2010 Capgemini. All rights reserved.
High Maturity Process Areas
Together. Free your energies | The Corporate Perspective for Organisation Wide Improvement
1st. International Colloquium on HMBP, 21 May 2010
10
Version 1.0 © 2010 Capgemini. All rights reserved.
The Premise of High Maturity
Market Leadership
Improve Workforce Effectiveness
Use of Information/Analytics
Competitive Insight
Attract & Retain customers
Reduce Enterprise Cost
Resource Optimization
Customer Satisfaction
Increase Productivity
Predictive Modeling
Innovation
Customer Centric
Financial Performance
Capital Optimisation
Quality Focus
Together. Free your energies | The Corporate Perspective for Organisation Wide Improvement
1st. International Colloquium on HMBP, 21 May 2010
11
Version 1.0 © 2010 Capgemini. All rights reserved.
High Maturity – Paradigm Shift
Senior management
• view leading indicators which influence the performance
of the business objectives
• plan for organisation wide process improvements
Objectives
Description of goal
to be achieved
Historical & current operational
data or analytically derived
information
• Statistically define the organisation’s
performance (in terms of mean and
Together. Free your energies | The Corporate Perspective for Organisation Wide Improvement
1st. International Colloquium on HMBP, 21 May 2010
12
Version 1.0 © 2010 Capgemini. All rights reserved.
Predictive Analytics for Monitoring QPPOs
Together. Free your energies | The Corporate Perspective for Organisation Wide Improvement
1st. International Colloquium on HMBP, 21 May 2010
13
Version 1.0 © 2010 Capgemini. All rights reserved.
Innovation and Improvement
33% decrease in the average cost of fixing defects due to early detection
Cost
and reduction in rework
Together. Free your energies | The Corporate Perspective for Organisation Wide Improvement
1st. International Colloquium on HMBP, 21 May 2010
15
Version 1.0 © 2010 Capgemini. All rights reserved.
Summary: The Long Haul
… To gain traction
Organisational processes help in controlling costs and showing
resilience
Together. Free your energies | The Corporate Perspective for Organisation Wide Improvement
1st. International Colloquium on HMBP, 21 May 2010
16
Version 1.0 © 2010 Capgemini. All rights reserved.
Thank You
Contact us
Koel Bhattacharya
+91 22 67557830
koel.bhattacharya@capgemini.com
Avinash Bharj
+91 22 67557506
avinash.bharj@capgemini.com
www.capgemini.com
The information contained in this presentation is proprietary. ©2010 Capgemini. All rights reserved
Click here for:
Click here
www.capgemini.com
The information contained in this presentation is proprietary. ©2010 Capgemini. All rights reserved