ISO 9001:2008 CERTIFICATION OF

OTCs ONE FRONTLINE SERVICE

ISSUANCE OF A CERTIFICATE OF GOOD STANDING TO ACCREDITED
TRANSPORT COOPERATIVES

(1) RATIONALE AND BACKGROUND

a. LEGAL BASIS FOR THE ACTIVITY
Pursuant to Administrative Order No. 161 dated 05 October 2006 Institutionalizing
Quality Management Systems in Government amended by Executive Order No. 605
dated 23 February 2007 Institutionalizing Mechanisms and Standards to Implement the
Government Quality Management Program , Amending for the Purpose Administrative
Order No. 161, s. 2006 issued to effect improvements in public sector performance
recognizing the International Organization for Standardization (ISO) 9000 series which
ensures consistency of products and services through quality processes.
The Department of Transportation (DOTr) adopted thru a project titled: Development
of Quality Management System to ISO 9001:2000 for the DOTC, and had also issued
order to all line and attached agencies directing to adopt and implement the same.
b. DESCRIPTION OF THE ACTIVITY/ISSUE
With Executive Order 605 all departments and agencies of the Executive Branch are
directed to adopt the ISO 9001:2000 QMS as part of the implementation of a
government-wide quality management program. The QMS shall be certified for
demonstrated conformity with ISO 9001:2000 and the applicable Government QMS
Standards, with priority to be given to frontline service.

(2) GENERAL DESCRIPTION

In order to achieve of a reliable, responsive and transparent public sector organization, this
Agency seeks to be ISO 9001:2008 Certified.
ISO 9001 specifies requirements for quality management system that can be used for
internal applications by an organization or for certification purposes. It focuses on the
effectiveness of the QMS in meeting the customer/citizen requirement
.

(3) OBJECTIVES
1.
2.
3.
4.

To establish the quality management system certifiable to ISO 9001:2008.

To meet the requirements of EO 605.
To lay down the foundation for continual improvement.
For the Agency to be ISO 9001:2008 Certified and compliant on or before 30
June 2010.
5. Specifically :
To assess the existing quality system and develop QMS procedures in line
with the GQMS standards
To document QMS in accordance with the ISO 9001:2008 requirements
To enhance the capability of counter-part team in implementing and
sustaining the established QMS

(4) EXPECTED OUTPUTS VS ACCOMPLISHMENTS

EXPECTED OUTPUTS
1) Capability building for ISO Core
Team

2) Documentation of the QMS

3) Established quality procedures

4) QMS Certifiable to ISO 9001:2008

undertaken

5) Established Mechanism to Sustain

QMS

ACCOMPLISHMENTS
Series of orientations, seminars and
trainings were conducted by the DAP.
The OTC Core Team attended and
completed these trainings/seminars.
OTC Quality Manual approved by the Top
Management and implemented
OTC Procedures Manual approved by
the management and implemented
Created the OTC Internal Quality
Audit (IQA) Team
IQA Team conducted audit and
implemented the corrective and
preventive actions for the
nonconformity found during the
process
Final gap assessment was conducted by
the consulting partner, DAP GQMS
Team
Management Review was also
undertaken soon after the Final Gap
Assessment
The OTC QMS update report will be
included in the regular Executive
Committee meetings
Conduct of IQA audits will be on a
regular basis as set and planned by the
IQA Team which will be the basis for
continual improvement

(5) BUSINESS PROCESS FOR CERTIFICATION

One frontline service of the Agency - Issuance of a Certificate of Good Standing (CGS)
to Accredited Transport Cooperatives (TCs)

MOTHER AGENCY

Department of Transportation (DOTr)

ATTACHED AGENCY

OFFICE OF TRANSPORTATION COOPERATIVES

(OTC)

CONSULTING PARTNER

Development Academy of the Philippines (DAP)

(6) RESOURCE MANAGEMENT

FUNDING REQUIREMENT FOR THE CERTIFICATION
In 2010 the OTC Bidding and Awards Committee APPROVED Certifying Body
Certification International Phils, Inc. (CIPI)
Present - Approved budget in the GAA for FY 2017 (documentation)

(7) MAJOR ACTION STEPS

MAJOR ACTION STEPS

Conduct of 1st Internal Quality Audit by the OTC IQA

Team
Management Review
Conduct of series of meetings with the identified certifying
body
1st Stage Certification
- 2nd Stage Certification
OTC Certification

TIMELINE FOR
CERTIFICATION
2017

REQUEST FOR QUOTATION

FOR CERTIFYING OTC TO ISO 9001:2008
As part of our compliance with the Executive Order 605 supported by Department of
Transportation and Communications (DOTC) Order for all line and attached agencies to
be ISO Certified, may we request for a quotation to the DAP approved
process/transaction :
Issuance of a Certificate of Good Standing

As 3rd party certifying body to ISO, may we inquire on what other requirements shall this
Agency may have to prepare.