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is a cloud based ITSM tool. Please check the below url before attending a servicenow interview.
ServiceNow
http://wiki.servicenow.com/index.php?title=Product_Overview
Q. What is a view ?
defines the arrangement of fields on a form or a list. For one single form we can define
multiple views according to the user preferences or requirement.
View
Q. What is ACL?
An ACL is access control list that defines what data a user can access and how they can access it
in service now.
Q. What is an UI policy?
UI policies are alternative to client scripts.It can be used to set a field as mandatory, readonly and
visible on a form. You can also use UI policy for dynamically changing a field on a form.
UI policy acts when a record is inserted or updated through a servicenow UI i.e servicenow
forms while data policy acts whenever a record is inserted or updated into database through any
means.
Q. What is a gliderecord?
Gliderecord is a javaclass that is used for database operations instead of writing SQL queries.
example if we made some configuration changes in our development environment and want
same changes in our test environment then we can capture all the changes in an update set and
can move this update set to the test environment instead of doing changes manually in test
environment.
Q. What is a sys_id?
A unique 32-character GUID that identify each record created in each table in servicenow
Goto SystemDiagnostic -> Stats. Statistic page will be open where you can get the details of
node and the instance on which you are working on
the text indexing and search engine that performs all text searches in ServiceNow.
The Client Transaction Timings plugin enhances the system logs by providing more information
on the duration of transactions between the client and the server. By providing information on
how time was spent during the transaction, performance issues can be tracked down to the source
by seeing where the time is being consumed.
Q. What is a dashboard?
Dashboard is a visual collection of reports and paralytics presented as KPI scorecards and
indicator summary tab.
Q. What is scorecard?
A scorecard can be used to measure the performance of an employee or a business process. It is a
graphical representation of progress over time. A scorecard belongs to an indicator. The first step
is to define the indicators that you want to measure. Scorecards can be enhanced by adding
targets, breakdowns (scores per group), aggregates (counts, sums, and maximums), and time
series (totals and averages).
setForceUpdate()
gr.query();
if(gr.next()){
gr.autoSysFields(false);
gr.update();
List
Bar
Pivot
Pie
Calender
Q. How do you get the result set from two tables in glide
script?
addJoinQuery(joinTable, [primaryField], [joinTableField])
User must pass both field and table ACL rules in order to access a record object.
addNotNullQuery(name);