ZXJ10V10.0 (V03.

03Eu)
Digital SPC Switching System

Maintenance Manual
(Volume I)

ZTE CORPORATION

ZXJ10V10.0 (V03.03Eu) Digital SPC Switching System

Maintenance Manual (Volume I)

Manual Version
Product Version

20040730-R1.0
V03.03Eu.4

Copyright 2004 ZTE Corporation

All rights reserved.
No part of this documentation may be excerpted, reproduced, translated, annotated or
duplicated, in any form or by any means without the prior written permission of ZTE
Corporation.

ZTE CORPORATION
ZTE Plaza, Keji Road South, Hi-Tech Industrial Park, Nanshan District, Shenzhen, P. R. China
Website: http://www.zte.com.cn
Postcode: 518057
Customer Support Center: (+86755) 26771900 800-9830-9830
Fax: (+86755) 26770801
Email: support@zte.com.cn
* * * *
S.N.: sjzl20041177

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ZXJ10V10.0 (V03.03Eu) Digital SPC Switch Maintenance Manual (Volume I)

Product version

V03.03Eu.4

Document version

20040730-R1.0

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The product ZXJ10 V10.0 Digital SPC Switching System complies with the
essential protection requirements of the Low Voltage Directive (EC Directive
73/23/EEC) and Electromagnetic Compatibility Directive (EC Directive 89/336/EEC)
and their amendments.
Assessment of compliance of the product with the requirements relating to low voltage
directive (EC Directive 73/23/EEC) and Electromagnetic Compatibility Directive (EC
Directive 89/336/EEC) and their amendments was performed by German TUV Product
Service GMBH, based on the following standards:
EN60950:2000
Safety of information technology equipment
ETSI EN300 386 V1.3.1 2001-09
Electromagnetic

compatibility

and

Radio

spectrum

Matters

(ERM);

Telecommunication network equipment, Electromagnetic Compatibility (EMC)

requirements

Warning:
This is a class A product. In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures.

Preface
About This Manual
The ZXJ10V10.0 (V03.03Eu) digital SPC switch (hereinafter ZXJ10 for short, unless
otherwise specified) has the functions of local switching and toll switching, and the
combined function of local switching and toll switching. As the PSTN continues to
develop, this kind of switch can adapt to the development trend of emerging
technologies and the requirements for internetworking. It helps to improve the
networks sustainability and lowers the overall operational cost of the whole network.
ZXJ10 has a powerful processing capability, rich service functions and flexible
networking modes. Apart from use in the PSTN and N-ISDN networking, it is also
applicable to the SDH, No.7 signaling network, Telecommunications Management
Network (TMN), and Intelligent Network (IN). The products that have been developed
with ZXJ10 as the platform include ZXIP10-Access Server (AS), ZXIN10 IN system,
ZXSS1010 soft switching system gateway, ZXG10-Mobile Switching System (MSS)
and ZXC10-MSS. We have a good reason to believe that ZXJ10 will have a broader
and broader application prospect in the construction of many networks.

How to Use This Manual

Euipment Maintenance introduces routine maintenance of the ZXJ10 system,
including daily, monthly and quarterly maintenance.

Conventions
1.

Notational convention
Angular brackets <and> identify names of keys and buttons, and the
information typed by an operator from a terminal
Square brackets [and] indicate a man-machine interface, menu item, data list
or field name. The symbol separates a multi-level menu, e.g., [File
New Folder] indicates the [Folder] menu item under the [New] submenu of
the menu [File].

2.

Keyboard Operation Convention

Format

Characters

within

Description
angular

Indicate a key or button name, e.g., <Enter>, <Tab>,

brackets

<Backspace>, and <a>

<Key 1+Key 2>

Press Key 1 and Key 2 at the same time.

<Key 1, Key 2>

Press Key1 first. Then release Key 1 and press Key 2

3.

Mouse Operation Convention

Format

Click

Description
Refers to clicking the primary mouse button (usually the left
mouse button) once

Double-click

Refers to quickly clicking the primary mouse button (usually the

left mouse button) twice

Right-click

Refers to clicking the secondary mouse button (usually the right

mouse button) once.

Drag

Refers to pressing and holding a mouse button and move the

mouse

4.

Danger, Warning, Caution and Note Statements

Danger,

Warning,

Caution and

Note statements are

used throughout this manual to emphasize important and critical information. You must
read these statements to help ensure safety and to prevent product damage. The
statements are defined below.

Danger:
Indicates an imminently hazardous situation which, if not avoided, will result in death
or serious injury. This signal word is to be limited to the most extreme situations.

Warning:
Indicates a potentially hazardous situation which, if not avoided, could result in death
or serious injury.

Caution:
Indicates a potentially hazardous situation which, if not avoided, could result in minor
or moderate injury. It may also be used to alert against unsafe practices.

Note:
A Note statement is used to notify people of installation, operation, or maintenance
information that is important, but not hazard-related.

Tips:

Indicates a suggestion or hint to make things easier or more productive for the reader

Statement: The actual product may differ from what is described in this
manual due to frequent update of ZTE products and fast development of
technologies. Please contact the local ZTE office for the latest updating
information of the product.

Contents
1 Equipment Maintenance...........................................................................................................................1-1
1.1 Maintenance Description..................................................................................................................1-1
1.2 Routine maintenance........................................................................................................................1-2
1.2.1 Daily maintenance operations...............................................................................................1-2
1.2.2 Monthly maintenance operations..........................................................................................1-6
1.2.3 Quarterly maintenance operations......................................................................................1-10
1.2.4 A summary of maintenance items and periods...................................................................1-12

-i-

1 Equipment Maintenance
1.1 Maintenance Description
It is essential to systematically check the equipment software, hardware and peripheral
operating environment during routing maintenance so as to find and solve any problem
and ensure the normal operation of the ZXJ10 switch.
1.

Maintenance classification
Maintenance usually includes routine maintenance and emergency maintenance.
Routine maintenance is a regular maintenance, like daily, monthly, quarterly or
yearly maintenance.
Emergency maintenance refers to the maintenance task caused from equipment
fault and network adjustment, such as equipment fault, user-complained fault,
and problems search in routine maintenance.

2.

Maintenance requirements

The following must be done in the maintenance:

1)

Check the running status of the switch and perform corresponding processing
according to the daily, monthly and quarterly maintenance items in the routine
maintenance of the switch.

2)

Analyze and remove faults, if any, by referring to the troubleshooting methods

in this Manual and the relevant maintenance experience.

3)

Regularly back up all relevant data in the system maintenance according to the
operation requirements in the routine maintenance.

4)

Especially, check whether the inter-office No. 7 link, V5 link and trunk circuit
are normal and whether the inter-/intra-module communication is proper.

5)

Observe the alarm information reported from the background alarm system,
alarm box and analyze the cause and handle it promptly.

6)

Make sure that the instrument for checking the ZXJ10 system must be accurate.

7)

Check whether the maintenance environment meets the following requirements:

-1-

Requirements for the maintenance environment:

Temperature: 15C ~ 30C (long term)
0C ~ 45C (short term)
Relative humidity: 40% ~ 65% RH (long term)
20% ~ 90% RH (short term)
3.

Maintenance suggestions

1)

Separate the good parts from faulty ones and mark them clearly. To prompt the
faulty ones should be repaired.

2)

Make sure that the maintenance personnel are qualified engineers from the
equipment operator who are familiar with the ZXJ10, or ZTE technical support
engineers.

3)

Keep daily operation records and duty logs.

4)

Label the contact methods and contact persons of the ZTE local office in a
noticeable place offering for easy consultation in case of any fault.

Note: Unless necessary, do not cut off the power supply of the equipment when it
is running normally. Even if it is faulty, first find out why and then take proper
action. Never reset and restart the equipment, especially the foreground
equipment, unless approved.

1.2 Routine maintenance

The routine maintenance of the ZXJ10 switch includes daily maintenance, monthly
maintenance and quarterly maintenance. The ZTE Corporation has listed ZXJ10
routine maintenance tables for reference by the maintenance engineers of the
equipment operator. For the specific table format refers to Appendix B in this Manual.
The following descriptions are the operations and reference results of daily
maintenance, monthly maintenance and quarterly maintenance.

1.2.1 Daily maintenance operations

1.2.1.1 Checking temperature and humidity
Operation guide:
If there is any thermometer and hygrometer available in the equipment room, check
-2-

Appendix D List of ZXJ10 Abbreviations

them. If no, check the environment information on the background alarm interface.
Requirements for the maintenance environment:
Temperature: 15C ~ 30C (long term); 0C ~ 45C (short term)
Relative humidity: 40% ~ 65% RH (long term); 20% ~ 90% RH (short term)
If either temperature or relative humidity exceeds the above nominal ranges, report
immediately and make records.
1.2.1.2 Checking the running status of the switch
Operation guide:
Check whether there is any error alarm in the background server and maintenance
terminal and whether the interface switchover is correct and timely.
Check whether the temperature inside rack is too high and whether there is an
empyreuma smell in the equipment room, and whether the equipment room
environment meets local requirements. Any problems should be reported and recorded
timely.
1.2.1.3 Checking the communication between the foreground and the background
Operation guide:
View whether there is any communication interruption in the alarm report and use the
file manager to display the MP files of respective modules. The return result should be
displayed correctly and duly. If the command is timeout or the result returned is very
slowly, please check and analyze the causes.
1.2.1.4 Check the MP active/standby status of the foreground
Operation guide:
Click the standby MP on the rack status diagram of the background alarm report, and
the status diagram pops up. Click Status for several times, and observe whether the
status display changes are correct and timely. If interruption timeout or slow reporting,
it indicates that the communication between the active and standby MPs may be
abnormal.
1.2.1.5 View the working statuses of the background server and respective terminals
Operation guide:
Make some simple modification operations on the server and maintenance terminals to
-3-

see whether the commands are executed accurately and immediately.

1.2.1.6 Test the alarm report status
Operation guide:
Reset a board (for example a standby SP board) that does not affect services on the
maintenance terminal, and check whether there is a corresponding audible and visual
alarm on the alarm box and whether there is a corresponding alarm item in the
information-browsing page in the background alarm interface, and whether the rack
diagram displays the corresponding alarm color. If the corresponding alarm items
occur, it means abnormal or there is something wrong.
1.2.1.7 View the current alarm
Operation guide:
Select a module on the background alarm interface, select Current Alarm at Type
Selection on the information query page, Select All Alarms at Alarm Level, click
the Query button, and the returned result will show whether there is any abnormal
alarm.
1.2.1.8 View the history alarms for previous days
Operation guide:
Select a module on the background alarm interface, select History Alarm at Type
Selection on the information query page, Previous 24 Hours for Time Setting, and
All Alarms at Alarm Level, then click Query button to begin query. The returned
result will show whether there is any abnormal alarm. Check other modules in the same
way.
1.2.1.9 View the running status of the ticket receiving process
Operation guide:
Run Charging System Charging Settlement gathering Ticket Receiving
Management on the charging server (a separate charging server or an operation &
maintenance and charging combined server) to query whether the ticket receiving
status is normal.
1.2.1.10 View the switch system time
Operation guide:

-4-

Appendix D List of ZXJ10 Abbreviations

From Time Management page in System Maintenance to select Clock

Management shows the system time. Check whether the time is the same as local
standard time. If not, calibrate and synchronize it. Make sure to calibrate the clock
when the traffic is the lowest, and record calibration in detail.
1.2.1.11 Intra-module call attempt
Operation guide:
Use the telephones in the local office to make calls each other within module, check
whether the normal call connection can be completed, and keep records.
1.2.1.12 Inter-module call attempt
Operation guide:
Use the telephones in the local office to make calls each other in different modules of
the local office, check whether the normal call connection can be completed, and keep
records.
1.2.1.13 Outgoing/incoming call attempt
Operation guide:
Use the telephones in the local office to make calls to the adjacent offices users and the
users via tandem of the adjacent offices, check whether the normal call connection can
be completed, and keep records.
1.2.1.14 View the diagnosis test result
Operation guide:
For a diagnosis test, you can set intra-module routine test task and inter-module routine
test task. The diagnosis test should be done when the traffic is low, and the diagnosis
cycle may be 1 to 7 days. Observe the routine test result every day. You can also use
the intra-module instant test or inter-module instant test for instant diagnosis. Observe
the results. Any red test result prompt information indicates something abnormal.
1.2.1.15 View the operation of outgoing/incoming trunk circuits
Operation guide:
Under the selection of Data Management Dynamic Data Management
Dynamic Data Management Trunk Classification Observation, you can query
the general conditions of the trunk by module, by office direction or by trunk group.
-5-

The conditions include number of blocked trunks, number of idle trunks, number of
occupied trunks and total number of trunks. Observe whether any trunks are blocked or
whether any trunk is seized abnormally (for a long time, or all the trunks are seized)
1.2.1.16 View the operation of resource circuits
Operation guide:
You can observe the use of the trunk circuits in real time by selecting of Trunk Group
Status in Trunk Status under Data Management Dynamic Data Management
Dynamic Data Management Circuit Status Observation and Processing.
Analyze whether the trunk status is normal and the capacity of the voice channels is
enough according to the observation result. You can also observe the use of resource
circuits in real time such as the MFC status, DTMF status, tone circuit, caller
identification display circuit under selecting Data Management Dynamic Data
Management Dynamic Data Management Circuit Status Observation and
Processing. The resource circuits may be seized or released in time and there should
have a certain margin to speech channel capacity.
1.2.1.17 Check the status of the switch clock
Operation guide:
Click active/standby SYCK boards under System Maintenance Background
Alarm Select a Module to Display the Rack Diagram to view their statuses.
Click Status repeatedly, and the SYCK phase change specified operation times
should be at a fixed value, and the SYCK current phase value should not wander
beyond 5 up or down.

1.2.2 Monthly maintenance operations

1.2.2.1 Virus check and maintenance in the whole background systems
Operation guide:
Install the Norton Antivirus tool on all the servers and terminals.
Execute Norton Antivirus, enter Schedule Add Event Schedule Virus
Scanning Add Self-Defined Event Once a Month Time 3:00, 1 st Day of
the Month Complete. Then the antivirus program will automatically kill viruses on
all the local hard disks on the first day of each month.
Regularly update the virus base by running Norton Antivirus to enter LiveUpdate.
-6-

Appendix D List of ZXJ10 Abbreviations

1.2.2.2 Background data backup

Operation guide:
Manual backup: Enter the background maintenance interface and select the backup
directory under "Data Management Data Backup Generate Backup Database
SQL File. The data had better be backed up on a different disk.
Automatic backup: Enter the background maintenance interface Data
Management Data Backup Auto Backup Data Setting, set auto backup
directory 1 and auto backup directory 2. Auto backup directory 1 had better be on the
second disk of 129 Server and auto backup directory 2 had better be on another
terminal.
1.2.2.3 Authentication data back-up
Perform this operation if the exchange uses the authentication system part.
Operation guide:
Enter the background maintenance interface Basic Data Management Other
Data Management Authentication Data Maintenance Data Backup and
Restore, and generate backup database SQL file.
1.2.2.4 Charging system data backup
Operation guide:
Enter the background maintenance interface Charging System Charging
Settlement Gathering Data Backup and Restore.
System data backup: Select System Data Backup And Restore Data Backup
then select a target disk, and back up the data at the maximum compression ratio.
Usually the data should be backed up to an MO.
Charging data backup: Select Charging Data Backup And Restore Data Backup
then input a time range (usually 3 months) select a target disk, select all the
charging data contents to be backed up, select to save the original data after backup,
then back up the data at the maximum compression ratio.
1.2.2.5 Delete the charging data backup
Operation guide:
Enter the background maintenance interface Charging System Charging
Settlement Gathering Data Backup and Restore.
-7-

Select Charging Data Backup and Restore Data Backup input a time range
(usually 3 months ago) select a target disk and select all the charging data contents
to be backed up. Take care to select Delete the Original Data after Backup. Then the
data will be backed up at the maximum compression ratio. In this way, the charging
data 3 months ago will be deleted from the database but backed up on the disk, thus
releasing the database space.
1.2.2.6 SDH data backup
Perform this operation if the exchange uses the built-in SDH system part.
Operation guide:
Background maintenance interface SDH Management SDH Backup
Back up Current Database File (SQL mode or BCP mode). Usually SQL mode is
selected.
1.2.2.7 Sorting out the background server disk space
Operation guide:
Install the disk management tool Norton Speed Disk for Windows NT on the server.
Run Norton Speed Disk to enter Schedule Options and set the disk management
schedule for C:, D: and E: once a month. In this way, Norton Speed Disk will manage
the server disk once a month.
Usually the disk for ticket backup should have 20% free space, otherwise, clear some
contents to ensure enough free space.
1.2.2.8 Sorting out the charging server disk space
Operation guide:
Install the disk management tool Norton Speed Disk for Windows NT on the server.
Run Norton Speed Disk to enter schedule options and set the disk management
schedule for C: , D: and E: once a month. In this way, Norton Speed Disk will manage
the server disk once a month.
Since the backup ticket *.bil files are backed up under E:\B ILLBAK directory of
the charging server, they should be copied to a movable disk such as MO disk to
release the space.

-8-

Appendix D List of ZXJ10 Abbreviations

1.2.2.9 Sorting out the alarm database space

Operation guide:
Enter the background maintenance interface System Maintenance
Background Alarm Select an office name Database Management Select
Alarm Information Database Set time (usually 3 months ago), then delete the
specified record and release the database space.
Enter the background maintenance interface System Maintenance
Background Alarm Select an office name Database Management Select
Notification Information Database Set time (usually 3 months ago), then delete
the specified records and release the database space.
1.2.2.10 Sorting out the maintenance log database space
Operation guide:
Enter the background maintenance interface System Maintenance
Maintenance Log Select 65535 for the current maximum number of lines
Save as Text Save the Current Log as a Text File, then click Delete Log to
delete the current log to release the database space.
1.2.2.11 Sorting out the traffic statistic database space
Operation guide:
Enter the background maintenance interface Service Management Traffic
Statistics Statistics Task Management Database Management select time
(usually 3 months ago), then delete the old traffic data to release the database space.
1.2.2.12 line test User Card backup
Operation guide:
Enter the background maintenance interface Service Management line test
System Administrator with the password zxj10 User Card Management
Back up User Card Save all user cards as text files.

1.2.3 Quarterly maintenance operations

Note: The quarterly maintenance operations should be performed at night and
should be notified to relevant responsible departments before operation and
maintenance.

-9-

1.2.3.1 MP switchover authentication

Operation guide:
Enter the background maintenance interface System Maintenance
Background Alarm Select a module to display the MP status Click active MP
Click Active/Standby MP Switching, wait until the command is executed
successfully. In the case of switching failure or any fault after switching, please contact
the maintenance engineers of the equipment operator or ZTE to solve the fault
1.2.3.2 Signaling No. 7 link service switchover verification
Operation guide:
Enter the background maintenance interface Data Management Dynamic
Data Management No. 7 Management Interface MTP3 Man-Machine
Command Link Operation, and deactivate different links in the same signaling
office direction without interrupting the service (only one link in the signaling office
direction cannot be deactivated). In case of any service interruption, please contact the
maintenance engineers of the equipment operator or ZTE to solve the fault.
1.2.3.3 V5 signaling link service switchover verification
Operation guide:
Enter the background maintenance interface Data Management Dynamic
Data Management V5 Management Interface Protection Switchover
Select a module number and V5 interface number Select the active link to conduct
the protection handover. The active link will be switched over to the standby link
without interrupting services. (Note that the protection handover cannot be executed on
the V5 interface of only one link.)
1.2.3.4 Checking the office capacity configuration
Operation guide:
Enter the background maintenance interface Data Management Basic Data
Management Office Capacity Data Configuration click the global planning
and check the global planning Select a module, click modification to view the
capacity planning of each modules.
1.2.3.5 Checking the office data
Operation guide:
-10-

Appendix D List of ZXJ10 Abbreviations

Enter the background maintenance interface Data Management Enter Basic

Data Management to check the number analysis data and trunk data, and enter No. 7
Data Management to check No. 7 data.
1.2.3.6 Checking the power supply connection
Operation guide:
Check whether the output voltage range of the power distribution cabinet and the input
and output voltage range of the primary (P) power is in the range of -57 ~ -40V. In case
of any discrepancy, please adjust it.
1.2.3.7 Checking the power supply module
Operation guide:
Check Power A, Power B and Power C (on both left and right) whether they can work
separately. If there is anything wrong, please contact the maintenance engineers of the
equipment operator or ZTE to solve the fault.
1.2.3.8 Checking the cleanliness of the cabinet
Operation guide:
Clean the surface of the cabinet and the dust-proof net at the bottom of the drying box
and check whether the cabinet is corroded. Any problems should be reported and
solved instantly.
1.2.3.9 Checking foreign material inside the cabinet
Operation guide:
Make sure there are no foreign materials inside the cabinet.
1.2.3.10 Checking the grounding cable connection
Operation guide:
Check whether the grounding cables of the switch are connected firmly and whether
they are corroded.
1.2.3.11 Recording the ground resistance test
Operation guide:
Conduct routine test on the ground resistance in the equipment room and check
whether the ground resistance meets the requirements.
-11-

1.2.4 A summary of maintenance items and periods

The maintenance items and periods are summarized in Table 1.2 -1.
Table 1.2-1 Maintenance items and periods
No.

Maintenance item

Period

Checking temperature and humidity

Daily

Checking the running status of the switch

Daily

Checking the communication between the foreground and the background

Daily

Checking the active/standby status of the foreground MP

Daily

Viewing the working statuses of the background server and respective terminals

Daily

Testing the alarm report status

Daily

Viewing the current alarm

Daily

Viewing the history alarms of the previous day

Daily

Viewing the running status of the ticket receiving process

Daily

10

Viewing the switch system time

Daily

11

Intra-module call attempt

Daily

12

Inter-module call attempt

Daily

13

Outgoing/incoming call attempt

Daily

14

Viewing the diagnosis test result

Daily

15

Viewing the use of outgoing/incoming trunk circuits

Daily

16

Viewing the use of resource circuits

Daily

17

Checking the status of the switch clock

Daily

18

Virus check and maintenance of all the background systems

Monthly

19

Background data backup

Monthly

20

Authentication data back-up

Monthly

21

Charging system data backup

Monthly

22

Deleting the charging data backup

Monthly

23

SDH data backup

Monthly

24

Sorting out the background server disk space

Monthly

25

Sorting out the charging server disk space

Monthly

26

Sorting out the alarm database space

Monthly

27

Sorting out the maintenance log database space

Monthly

28

Sorting out the traffic statistic database space

Monthly

29

line test User Card backup

Monthly

30

MP switchover verification

Quarterly

31

Signaling No. 7 link service handover verification

Quarterly

32

V5 signaling link service switchover verification

Quarterly

33

Checking the office capacity configuration

Quarterly

34

Checking the office data

Quarterly

-12-

Appendix D List of ZXJ10 Abbreviations

No.

Maintenance item

Period

35

Checking the power supply connection

Quarterly

36

Checking the power supply module

Quarterly

37

Checking the cleanliness of the cabinet

Quarterly

38

Checking foreign material inside the cabinet

Quarterly

39

Checking the grounding cable connection

Quarterly

40

Recording the ground resistance test

Quarterly

-13-