Edition December

2013

MINISTRY OF EDUCATION, MALAYSIA

VOCATIONAL COLLEGE STANDARD CURRICULUM
COURSE INFORMATION

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COURSE

COMPUTER CORRECTIVE MAINTENANCE

CODE NAME

KSK 401

LEVEL

2 SEMESTER 4

CREDIT UNIT

2.0

CONTACT HOUR

FACE TO FACE

NON FACE TO FACE

COURSE TYPE

VOCATIONAL

PREREQUISITE

CORE REQUISITE

4.0 HOURS / WEEK

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COURSE OUTCOMES
At the end of the course, the students should be able to:

Check Internal and External Computer Power Supply Devices

Check Computer System Unit
Check Computer Peripherals
Check Computer Storage Devices
Check Computer Communication Devices
Check Computer System Software
Install Software Patches
Monitor Corrective Maintenance Work
Carry Out Customer Support Services

COURSE DESCRIPTION
This module Computer Corrective Maintenance using work order, standard operating procedures, floor plan, hand tools, checklist, uninterrupted
power supply (UPS), manual, computer system unit, user/service manuals, hand tools, report, hardware diagnostic tools, manual, bootable
media, communication tools, floor plan, testing equipment, device driver, manual, communication tools, storage device, hardware diagnostic
tools, diagnostic software tools, communication toolkit, device technical manual, communication line, telephone, communication diagnostic
software, application software system, operating system, software manual, communication tools, back-up media, software patches, software
patch update instruction, customer services guidelines, survey form/questionnaire, complaint logs, communication device and report so that
work order instructions obtained, power supply units located, internal computer power supply units, computer external power supply device,
external power source tested, computer system unit identified, computer system unit hardware tested, boot-up procedure checked, faulty
computer peripheral identified, computer peripherals tested, storage device checked, storage device condition recorded, communication line
functionality checked, communication device connectivity checked, software problems identified, software patches acquired and applied, back
up procedures applied, software setting arranged, software system tested, corrective maintenance work plan obtained, corrective maintenance
work verified, customer service areas identified, survey questionnaire produced, customer survey conducted, customer feedback recorded and
service report prepared in accordance with standard operating procedures, system requirements and standard customer services guidelines.

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CONTENT AND LEARNING STANDARDS

PROGRAM

COMPUTER SYSTEM AND NETWORKING

COURSE NAME

COMPUTER CORRECTIVE MAINTENANCE

CODE NAME

KSK 401

CONTENT STANDARD
1. CHECK INTERNAL AND
EXTERNAL COMPUTER
POWER SUPPLY DEVICES

LEARNING STANDARD
1.1 Obtain work order instructions

1.2

1.3

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Locate power supply units

Test internal computer power

supply units

PERFORMANCE CRITERIA
1.1.1

Obtain work order instructions

1.1.2

Interpret work order instructions

1.1.3

Implement Standard Operating Procedures (SOP)

1.2.1

Interpret floor plan

1.2.2

Type of power supply

1.3.1

Determine power outlet, plug and cables

1.3.2

Use testing equipment

1.3.3

Confirm causes of faults

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1.4

1.5

Test computer external power

supply device

Test external power source

1.3.4

Record readings

1.3.5

Follow service manual instruction

1.4.1

Identify power outage

1.4.2

Ensure power outage limit

1.4.3

Implement the testing procedures

1.4.4

Detect faulty connection points

1.4.5

Record readings

2013

1.5.1 Implement the testing procedures

1.5.2 Determine all possible faulty points of connection
1.5.3 Detect faulty connection points

1.6

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Prepare service report

1.6.1

Interact with authorise personnel

1.6.2

Produce service report

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2013

CONTENT AND LEARNING STANDARDS

PROGRAM

COMPUTER SYSTEM AND NETWORKING

COURSE NAME

COMPUTER CORRECTIVE MAINTENANCE

CODE NAME

KSK 401

CONTENT STANDARD
2. CHECK COMPUTER
SYSTEM UNIT

LEARNING STANDARD

2.1

2.2

Obtain work order instructions

Identify computer system unit

PERFORMANCE CRITERIA

2.1.1

Interpret work order instructions

2.1.2

Obtain work order instructions

2.1.3

Implement Standard Operating Procedures (SOP)

2.2.1

Recognise types of computer system unit (notebook,

mini tower, desktop, etc)

2.3

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Test computer system unit

hardware

2.2.2

Determine computer system unit

2.2.3

Locate computer system unit to be repaired/corrected

2.3.1

Identify any irregularities during boot-up

2.3.2

Identify any irregularities on the connections

2.3.3

Determine computer system hardware components

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2.4

2013

2.3.4

Follow respective user/service manual instruction

2.3.5

Record findings

2.4.1

Interpret boot-up sequence errors

2.4.2

Comprehend Basic Input Output System (BIOS) set-up

Check boot-up procedures

manual

2.5

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2.4.3

Set Basic Input Output System (BIOS) configuration

2.5.1

Interact with authorise personnel

2.5.2

Produce report

Prepare service report

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2013

CONTENT AND LEARNING STANDARDS

PROGRAM

COMPUTER SYSTEM AND NETWORKING

COURSE NAME

COMPUTER CORRECTIVE MAINTENANCE

CODE NAME

KSK 401

CONTENT STANDARD
3 CHECK COMPUTER
PERIPHERALS

LEARNING STANDARD

3.1 Obtain work order instructions

PERFORMANCE CRITERIA

3.1.1 Interpret work order instructions

3.1.2 Obtain work order instruction
3.1.3 Implement Standard Operating Procedure (SOP)

3.2 Identify faulty computer peripherals

3.2.1 Determine faulty computer peripherals
3.3 Test computer peripherals

3.2.2 Determine computer peripherals components

3.3.1 Follow user service manual instructions

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3.3.2 Confirm causes of fault

3.4 Prepare service report
3.3.3 Rectify fault
3.3.4 Record findings
3.3.5 Obtain computer peripheral driver

3.4.1 Interact with authorise personnel

3.4.2 Produce service report

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2013

CONTENT AND LEARNING STANDARDS

PROGRAM

COMPUTER SYSTEM AND NETWORKING

COURSE NAME

COMPUTER CORRECTIVE MAINTENANCE

CODE NAME

KSK 401

CONTENT STANDARD
4

CHECK COMPUTER
STORAGE DEVICES

LEARNING STANDARD

4.1 Obtain work order instructions

PERFORMANCE CRITERIA

4.1.1 Interpret work order instructions

4.1.2 Obtain work order instructions
4.1.3 Implement Standard Operating Procedures (SOP)

4.2 Check storage device

4.2.1 Identify type of storage devices

4.2.2 Identify function of storage devices
4.2.3 Carry out storage device tests

4.3 Record storage device condition

4.2.4 Read and interpret storage device errors

4.3.1 Describe storage device condition

4.3.2 Make recommendations for repair/replacement
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4.3.3 Use storage device software tools

CONTENT AND LEARNING STANDARDS

PROGRAM

COMPUTER SYSTEM AND NETWORKING

COURSE NAME

COMPUTER CORRECTIVE MAINTENANCE

CODE NAME

KSK 401

CONTENT STANDARD
5 CHECK COMPUTER
COMMUNICATION DEVICES

LEARNING STANDARD

5.1 Obtain work order instructions

PERFORMANCE CRITERIA

5.1.1 Interpret work order instructions

5.1.2 Use Standard Operating Procedures (SOP)

5.2 Check communication line

functionality

5.2.1 Identify correct connection of communication line in

technical manual
5.2.2 Connect communication line to telephone

5.3 Check communication device

connectivity
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5.2.3 Record test result

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5.3.1 Test condition of connectors

5.4 Prepare service report

5.3.2 Test communication device

5.4.1 Describe connection problems

5.4.2 Produce report

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Edition December

2013

CONTENT AND LEARNING STANDARDS

PROGRAM

: COMPUTER SYSTEM AND NETWORKING

COURSE NAME
CODE NAME

: COMPUTER CORRECTIVE MAINTENANCE

: KSK 401

CONTENT STANDARD
6

CHECK COMPUTER
SYSTEM SOFTWARE

LEARNING STANDARD

6.1 Obtain work order instructions

PERFORMANCE CRITERIA

6.1.1 Interpret work order instructions

6.1.2 Use Standard Operating Procedures (SOP)

6.2 Check computer boot-up sequence

6.2.1 Analyse boot up sequence
6.2.2 Identify boot up sequence errors
6.3 Diagnose system

6.2.3 Set Basic Input Output System (BIOS) parameters

6.3.1 Use software diagnostic tools

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6.3.2 Read and interpret diagnostic tools

6.4 Prepare service report
6.3.3 Follow standard operating procedure

6.4.1 Describe software problems

6.4.2 Record irregularities/results in log sheet
6.4.3 Produce report

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Edition December

2013

CONTENT AND LEARNING STANDARDS

PROGRAM

: COMPUTER SYSTEM AND NETWORKING

COURSE NAME
CODE NAME

: COMPUTER CORRECTIVE MAINTENANCE

: KSK 401

CONTENT STANDARD
7

INSTALL SOFTWARE
PATCHES

LEARNING STANDARD

7.1 Identify software problems

PERFORMANCE CRITERIA

7.1.1 Analyse operating system behaviour

7.1.2 Analyse application system behaviour

7.2 Acquire software patches

7.2.1 Determine operating system and application software

patches
7.2.2 Determine availability of software patches installation
7.2.3 Determine location/source of software patches

7.3 Apply back-up procedures

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7.2.4 Obtain software patches

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7.3.1 Carry out back-up procedures

7.4 Apply software patches
7.5 Configure software setting
7.6 Test software
7.7 Prepare service report

7.3.2 Use back-up media

7.4.1 Install software patches

7.4.2 Respond to installation message

7.5.1 Identify software parameters

7.5.2 Execute software settings process

7.6.1 Carry out software tests

7.6.2 Determine software functions

7.7.1 Document software patch installation

7.7.2 Write report

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Edition December

2013

CONTENT AND LEARNING STANDARDS

PROGRAM

: COMPUTER SYSTEM AND NETWORKING

COURSE NAME
CODE NAME

: COMPUTER CORRECTIVE MAINTENANCE

: KSK 401

CONTENT STANDARD
8 MONITOR CORRECTIVE
MAINTENANCE WORK

LEARNING STANDARD

PERFORMANCE CRITERIA

8.1 Obtain corrective maintenance work

plan

8.1.1 Interpret work order

8.2 Verify corrective maintenance work

8.2.1 Identify system characteristics

8.1.2 Interpret system documentation

8.2.2 Interpret checklist

8.2.3 Validate testing procedure
8.3 Prepare service report

8.2.4 Update report/form verification

8.3.1 Compile record

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8.3.2 Produce corrective action work report

CONTENT AND LEARNING STANDARDS

PROGRAM

: COMPUTER SYSTEM AND NETWORKING

COURSE NAME
CODE NAME

: COMPUTER CORRECTIVE MAINTENANCE

: KSK 401

CONTENT STANDARD
9

CARRY OUT CUSTOMER

SUPPORT SERVICES

LEARNING STANDARD

9.1 Identify customer service areas

PERFORMANCE CRITERIA

9.1.1 Determine service type customer services guidelines

9.1.2 Determine area of service
9.1.3 Determine customer particulars/information

9.2 Produce survey questionnaire

9.2.1 Determine type and area of complaints
9.3 Conduct customer survey

9.2.2 Design survey form/questionnaires

9.2.3 Classify complaints in complaint logs

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9.3.1 Obtain customer survey

9.3.2 Use communication device

9.4 Record customer feedback

9.3.3 Gather feedback from customer

9.3.4 Interact with customer
9.3.5 Evaluate customer feedback

9.4.1 Compile record

9.4.2 Produce customer feedback record

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