KITCHEN MANAGER

Department:
Reports to:
Level:

Restaurant Management
General Manager
Team/Process Leader

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Plate Nacho
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Coach
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FOH Manager
Assistant General Manager

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Assistant General Manager
General Manager

Overview:
Responsible for the supervision and management of all kitchen
operations; optimizes profits by controlling food cost, production,
labor and increases sales through food quality, speed of service, and
food preparation.
Responsibilities
Manage operations during scheduled shifts that include daily
decision making, staff support, Guest interaction, scheduling,
planning while upholding standards, product quality and
cleanliness.
Provide a safe working environment to reduce the risk of injury
and accidents through continual repair and maintenance of
restaurant.
Maintain an accurate and up-to-date manpower plan of BOH
staffing needs. Prepares schedules and ensures that the BOH is
staffed for all shifts.
Use the Great People Selection process to interview all BOH
hourly Team Members, ensuring Team Members hired meet
Company standards.
Staff, train, and develop BOH hourly Team Members through
ongoing feedback, establishment of performance expectations
and by conducting performance reviews on a regular basis.
Directly supervise 2030 BOH Team Members.
Ensure food quality by maintaining high levels of cleanliness,
organization, storage, sanitation of food products.
Conduct food demos and recipe demonstrations.
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Responsible for purchasing, receiving and storing food products,

inspection of local suppliers, use of correct products and proper
par levels to minimize food waste and optimize food cost.
In the absence of the General Manager, oversee restaurant
operation with annual sales of $2 - 6+ million.

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Relationships:
Restaurant Guests
Area Team
Unit Managers
Hourly Team Members
Skills/Qualifications
4-year college degree preferred.
Minimum of 2 years experience as a restaurant Manager with
extensive knowledge of Fridays recipes, policies, standards and
theories preferred.
Must be capable of performing all functions and meeting
qualification standards for all hourly positions.
Knowledge of P.O.S. system and back office system to fulfill
management functions.
Prior knowledge and experience in purchasing and production
Competencies
Guest Focused
Puts the Guest into every equation and thinks about the impact
decisions have on Guests.
Encourages and rewards staff for stepping outside the
boundaries to respond to Guest needs.
Finds ways to foster Guest focus in Team Members who have little
or no direct contact with Guests.
Shows awareness of Guest needs and expectations; prevents
problems before they occur.
Interacts with Guests in a positive, energetic and sincere manner.
Focuses on food quality/appearance, ticket times, and the fine
details that define the overall Guest experience.
Leadership
Creates a following through earned trust and respect.
Translates the company mission and vision into individual and
team goals.
Sets the standard and motivates others through interactions and
examples.
Takes a personal interest in others by helping individuals develop
and achieve work and life goals.
Publicly recognizes and rewards individual contributions and
team accomplishments.
Self-Motivated
Proactively seeks out new learning opportunities and challenges.
Goes above and beyond to achieve results.
Approaches new situations with creativity and innovation.
Possesses a positive, confident attitude for tackling new
challenges.

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Initiatives and demonstrates a strong desire to advance and take

on higher level responsibilities.
Integrity/Personal Ownership
Displays pride in the T.G.I. Fridays Brand.
Holds self and others accountable for adhering to Company
guidelines and standards,
Takes personal accountability and treats the restaurant as if it
were his/her own.
Gains trust and credibility by delivering on promises and
commitments.
Admits mistakes and assumes ownership for correcting them.
Treats all Team Members in a fair and consistent manner.
Communication & Listening
Encourages open, honest, and timely communication among
Team Members.
Actively listens and attends to verbal and non-verbal cues to
ensure that the true meaning of the message is captured.
Clearly communicates changes and updates and follows up to
ensure thorough understanding.
Respects the opinions of others.
Drive for Results
Demonstrates a sustained focus on goals and fosters an
appropriate sense of urgency in others for achieving results.
Communicates company and restaurant goals in a positive
manner and maintains alignment with company values when
executing goals.
Keeps up-to-date on progress against goals and removes
obstacles, taking personal and/or additional responsibility to
make decisions and take action.
Directs team to consider new ways of looking at problems,
methods, or solutions to improve results.
Adaptability and Resiliency
Acts as a role model and builds a flexible team, responding
appropriately to shifting or competing priorities, and supporting
change with a can do attitude.
Displays self-awareness and quickly recognizes when stress
levels can impact the team; adjusts approach in order to build
the teams confidence.
Stays patient under difficult circumstances.
Keeps a positive outlook despite obstacles and setbacks, and
maintains focus on goals and results.
Planning, Organizing & Executing
Effectively manages daily priorities while keeping track of longterm initiatives.
Monitors progress towards goals and initiatives to ensure timely
completion

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Establishes contingency plans to address potential obstacles

and/or changing demands.
Identifies and analyzes the impact of decisions on the
team/restaurant before outlining a plan.
Utilizes available talents and resources and delegates
appropriately.
Build Collaborative Relationships
Builds and leverages a network of relationships across the
Company and among external partners.
Relates to others in an accepting and respectful manner
regardless of their level or background and creates that
expectation of their team.
Develops effective teams, removes barriers to collaboration and
discourages we vs. they thinking.
Maintains positive relationships by addressing conflict directly
and constructively, providing straightforward feedback, looking
for win-win solutions, and focusing on issues rather than people.

Carlson Attributes
Team/Process Leader Attributes

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