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BEHAVIOURAL ANCHORED RATING SCALES

Job: Customer Services in Hospital


Category : Customer Relations
Outstanding

Rating
5

Good performance

Acceptable performance
Fairly poor performance
Poor Performance

3
2
1

Performance Categories
Demonstrate positive behaviour &
passion when helping customer
Very communicative and attend
customer need
Polite but only answer when asked
Reluctant to serve and looks obliged
Very Rude and demonstrate temper
when dealing with customer