TECHNICAL COMMUNICATION

No. TC1369

Ed. 02

OmniTouch 8450 Fax Software

Nb of pages : 2

Date : 12 August 2010

URGENT
NOT URGENT

TEMPORARY

PERMANENT

SUBJECT: OmniTouch 8450 Fax Software : "ROOT PARTITION FILLING" WARNING

1.

PROBLEM

Each time OFS services are stopped with the "/opt/ofs/scripts/xmservices" script, 2 core files are
generated under "/opt/ofs/Bin" directory. The "xmservices" script is also used by the "backup-data.sh"
script.

2.

Impacted Versions: R6.0.1.45, R6.0.1.25, R5.6.3.31, R5.6.3.25, R5.6.2

CONSEQUENCE

After a while, in case these cores are not removed, this will fill up the root partition.

3.

SOLUTION

A correction will be available in the next coming version; in the meantime, to avoid a system crash due
to the root partition overloading, it is highly recommended to apply this hot fix (HotFixTT16221).

3.1

Installation of the HotFixTT16221 (available on BPWS) on OFS without HA

Unzip the file "HotfixTT16221.zip" which contains the file "xmdaemon".

To apply the fix, you have to log on Fax Server as root and apply the following commands.

Stop the OFS services

/opt/ofs/scripts/xmservices stop

Save the original xmdaemon file

mv /opt/ofs/scripts/xmdaemon /opt/ofs/scripts/xmdaemon.ORI

Remove the old core files

rm f /opt/ofs/Bin/core.*

Copy the new "xmdaemon" file in the directory "/opt/ofs/scripts/".

Set the correct rights on "xmdaemon" file

chown faxserver:faxserver /opt/ofs/scripts/xmdaemon
chmod 775 /opt/ofs/scripts/xmdaemon

Check that the rights and the size of the "xmdaemon" file are correct
ls l /opt/ofs/scripts/xmdaemon

The result should be: -rwxrwxr-x 1 faxserver faxserver 2868 Jul 30 15:44 /opt/ofs/scripts/xmdaemon

Restart the OFS services

/opt/ofs/scripts/xmservices start

3.2

Installation of the HotFixTT16221 (available on BPWS) on OFS with HA

Unzip the file "HotfixTT16221.zip" which contains the file "xmdaemon".

To apply the fix, you have to log on Fax Server as root and apply the following commands.

3.2.1 On Secondary server

Save the original xmdaemon file

mv /opt/ofs/scripts/xmdaemon /opt/ofs/scripts/xmdaemon.ORI

Remove the old core files

rm f /opt/ofs/Bin/core.*

Copy the new "xmdaemon" file in the directory "/opt/ofs/scripts/".

Set the correct rights on "xmdaemon" file

chown faxserver:faxserver /opt/ofs/scripts/xmdaemon
chmod 775 /opt/ofs/scripts/xmdaemon

Check that the rights and the size of the "xmdaemon" file are correct
ls l /opt/ofs/scripts/xmdaemon

The result should be: -rwxrwxr-x 1 faxserver faxserver 2868 Jul 30 15:44 /opt/ofs/scripts/xmdaemon

Note: On secondary server, you don't have to stop and start the OFS services, because on the secondary
server, OFS services are stopped.

3.2.2 On Primary server

Save the original "xmdaemon" file

mv /opt/ofs/scripts/xmdaemon /opt/ofs/scripts/xmdaemon.ORI

Remove the old core files

rm f /opt/ofs/Bin/core.*

Copy the new "xmdaemon" file in the directory "/opt/ofs/scripts/".

Set the correct rights on "xmdaemon" file

chown faxserver:faxserver /opt/ofs/scripts/xmdaemon
chmod 775 /opt/ofs/scripts/xmdaemon

Check that the rights and the size of the "xmdaemon" file are correct
ls l /opt/ofs/scripts/xmdaemon

The result should be: -rwxrwxr-x 1 faxserver faxserver 2868 Jul 30 15:44 /opt/ofs/scripts/xmdaemon

Stop the OFS services (to take into account the modification)
/opt/ofs/scripts/xmservices stop

Note: On Primary server, you don't have to start the OFS services, they will be
started automatically by the system few seconds after they stopped. You can check that the OFS
services are started with the command "/opt/ofs/scripts/xmservices status".
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