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Si10-417

Pocket
Manual
Service Diagnosis
SPLIT & MULTI

Si10-417TOC.fm Page 1 Wednesday, September 22, 2004 6:37 PM

Si10-417

1. Diagnosis by LED ........................2


1.1 Indoor Unit ..................................... 2
1.2 Outdoor Unit .................................. 4

2. Diagnosis by Remote Controller ..6


2.1 To know the error code.................. 6

3. List of applicable models ...........11


3.1 Indoor Units ................................. 11
3.2 Outdoor Units .............................. 17

4. Error Codes and Description of


Fault........................................... 21
4.1 Indoor Unit ................................... 21
4.2 Outdoor Unit ................................ 22
4.3 System......................................... 23

5. Troubleshooting ......................... 24
5.1
5.2
5.3
5.4

Contents

Indoor Unit ................................... 24


Outdoor Unit ................................ 35
System....................................... 124
Check ........................................ 149

Si10-417.fm Page 2 Wednesday, September 22, 2004 6:38 PM

Diagnosis by LED

Si10-417

1. Diagnosis by LED
1.1 Indoor Unit
The operation lamp flashes when any of the following
errors is detected.
1. When a protection device of the indoor or outdoor unit
is activated or when the thermistor malfunctions,
disabling equipment operation.
2. When a signal transmission error occurs between the
indoor and outdoor units.
In either case, conduct the diagnostic procedure
described in the following pages.

Wall Mounted Type

Indicator lamps
ON
OFF

Operation lamp (green)

Indicator lamps
Operation lamp (green)

Service Diagnosis

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Si10-417

Diagnosis by LED

Floor Ceiling Suspended Dual Type


OPERATION lamp (green)

Floor Standing Type

ON
OFF

OPERATION lamp (green)

Duct Connected Type


OPERATION lamp (green)

Service Diagnosis

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Diagnosis by LED

Si10-417

1.2 Outdoor Unit


Pair

The outdoor unit has one green LED (LED A) on the


PCB. The flashing green LED indicates normal condition
of microcomputer operation.

Service Diagnosis

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Si10-417

Diagnosis by LED

Multi

There are green and red LEDs on the PCB. The flashing
green LED indicates normal equipment condition, and
the OFF condition of the red LED indicates normal
equipment condition.
(Troubleshooting with the green LED)
The LED A (green) of the outdoor unit indicate
microcomputer operation condition.
Even after the error is cancelled and the equipment
operates in normal condition, the LED indication
remains.

Service Diagnosis

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Diagnosis by Remote Controller

Si10-417

2. Diagnosis by Remote Controller


2.1 To know the error code
Method 1

1. When the timer cancel button is held down for 5


seconds, a 00 indication flashes on the temperature
display section.

Service Diagnosis

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Si10-417

Diagnosis by Remote Controller

2. Press the timer cancel button repeatedly until a


continuous beep is produced.
The code indication changes in the sequence shown
below, and notifies with a long beep.

Note:

No.

Code

No.

Code

00

16

A1

U4

17

C4

F3

18

C5

E6

19

H9

L5

20

J6

A6

21

UA

E5

22

A5

LC

23

J9

C9

24

E8

10

U0

25

P4

11

E7

26

L3

12

C7

27

L4

13

H8

28

H6

14

J3

29

H7

15

A3

30

U2

1. A short beep and two consecutive beeps indicate noncorresponding codes.


2. To cancel the code display, hold the timer cancel
button down for 5 seconds. The code display also
cancels itself if the button is not pressed for 1 minute.

Service Diagnosis

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Diagnosis by Remote Controller

Si10-417

Method 2
1. Enter the diagnosis mode.
Press the 3 buttons (TEMP
simultaneously.

,TEMP

, MODE)

The digit of the number of tens blinks.


Try again from the start when the digit does not
blink.

2. Press the TEMP button.


Press TEMP or TEMP and change the digit until
you hear the sound of beep or pi pi.

Service Diagnosis

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Si10-417

Diagnosis by Remote Controller

3. Diagnose by the sound.


pi : The number of tens does not accord with the
error code.
pi pi : The number of tens accords with the error
code.
beep : The both numbers of tens and units accord
with the error code. (See 7.)
4. Enter the diagnosis mode again.
Press the MODE button.

The digit of the number of units blinks.

5. Press the TEMP button.


Press TEMP or TEMP and change the digit until
you hear the sound of beep.

Service Diagnosis

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Diagnosis by Remote Controller

Si10-417

6. Diagnose by the sound.


pi : The both numbers of tens and units do not
accord with the error code.
pi pi : The number of tens accords with the error
code.
beep : The both numbers of tens and units accord
with the error code.
7. Determine the error code.
The digits indicated when you hear the beep sound
are error code.
(Error codes and description Refer to page 21.)
8. Exit from the diagnosis mode.
Press the MODE button.

10

Service Diagnosis

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Si10-417

List of applicable models

3. List of applicable models


Even the same error code may be explained on different
flowchart pages. Follow the classification Nos. in the
table below and check the related page according to the
table on page 21.

3.1 Indoor Units


3.1.1 Wall Mounted Type
Model
AT12BV1LS
AT18BV1LS
ATK25BVMB
ATK35BVMB
ATKS20CVMB(9)
ATKS25BVMB
ATKS25CVMB(9)
ATKS35BVMB
ATKS35CVMB(9)
ATX25BVMB
ATX35BVMB
ATXS20CVMB(9)
ATXS25BVMB
ATXS25CVMB(9)
ATXS35BVMB
ATXS35CVMB(9)
ATXS50CVMB
FT13BV1LS
FT18BV1LS
FT24BV1LS
FT50BVM
FT50CV1A
FT60BVM
FT60CV1A
FTK25AVM(A)(T)
FTK25AZVMB
FTK25BVMB

Classification
No.
2
2
1
1
1
1
1
1
1
1
1
1
1
1
1
1
2
2
2
2
2
2
2
2
1
1
1

Model
FTK35AVM(A)(T)
FTK35AZVMB
FTK35BVMB
FTK50AVM(A)(T)
FTK60AVM(A)(T)
FTK71AVM(A)(T)
FTKD18BVMS
FTKD24BVMS
FTKD28BVMS
FTKD50BVM
FTKD50BVMA(9)
FTKD50BVMD
FTKD50BVMT
FTKD60BVM
FTKD60BVMA(9)
FTKD60BVMD
FTKD60BVMT
FTKD71BVM
FTKD71BVMA(9)
FTKD71BVMD
FTKD71BVMT
FTKE09BVMS
FTKE12BVMS
FTKE25BVM
FTKE25BVMA(9)
FTKE25BVMD
FTKE25BVMT

Classification
No.
1
1
1
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
1
1
1
1
1
1

Refer the classification No. to page 21


Service Diagnosis

11

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List of applicable models

Model
FTKE35BVM
FTKE35BVMA(9)
FTKE35BVMD
FTKE35BVMT
FTKS20CVMB(9)
FTKS25BVMB
FTKS25CVMB(9)(8)
FTKS35BVMB
FTKS35CVMB(9)(8)
FTKS50BVMA(9)
FTKS50BVMB
FTKS60BVMA(9)
FTKS60BVMB
FTKS71BVMA(9)
FTKS71BVMB
FTN20CVMB9
FTN25CVMB9
FTN35CVMB9
FTS20BVMB
FTS25BVMB
FTS35BVMB
FTS50BVMB
FTS60BVMB
FTX25AMVMC
FTX25AVMA
FTX25AVMC
FTX25AVMT
FTX25AZVMB
FTX25BVMB
FTX35AMVMC
FTX35AVMA
FTX35AVMC
FTX35AVMT
FTX35AZVMB

Si10-417

Classification
No.
1
1
1
1
1
1
1
1
1
2
2
2
2
2
2
1
1
1
1
1
1
2
2
1
1
1
1
1
1
1
1
1
1
1

Model
FTX35BVMB
FTX50AMVMC
FTX50AVMA
FTX50AVMC
FTX50AVMT
FTX60AMVMC
FTX60AVMA
FTX60AVMC
FTX60AVMT
FTX71AMVMC
FTX71AVMA
FTX71AVMC
FTX71AVMT
FTXD50BMVMC
FTXD50BV4(9)
FTXD50BVMA(9)
FTXD50BVMC
FTXD50BVMT
FTXD50CMV2C
FTXD60BMVMC
FTXD60BVMA(9)
FTXD60BVMC
FTXD60BVMT
FTXD71BVMA(9)
FTXD71BVMC
FTXD71BVMT
FTXD80CV4(9)
FTXE25BMVMC
FTXE25BVMA(9)
FTXE25BVMC
FTXE25BVMT
FTXE35BMVMC
FTXE35BVMA(9)
FTXE35BVMC

Classification
No.
1
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
1
1
1
1
1
1
1

Refer the classification No. to page 21


12

Service Diagnosis

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Si10-417

Model
FTXE35BVMT
FTXS20CVMB(9)
FTXS25BVMB(A)
FTXS25CVMB(9)(8)
FTXS35BVMB(A)
FTXS35CVMB(9)(8)
FTXS50BVMA(9)
FTXS50BVMB
FTXS60BVMA(9)
FTXS60BVMB
FTXS71BVMA(9)

List of applicable models

Classification
No.
1
1
1
1
1
1
2
2
2
2
2

Model
FTXS71BVMB
FTY25CVMA
FTY35CVMA
FTYN20CVMB9
FTYN25CVMB9
FTYN35CVMB9
FTYS20BVMB
FTYS25BVMB
FTYS35BVMB
FTYS50BVMB
FTYS60BVMB

Classification
No.
2
1
1
1
1
1
1
1
1
2
2

Refer the classification No. to page 21

Service Diagnosis

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List of applicable models

Si10-417

3.1.2 Floor Standing Type


Classification
No.
2
FVK25AZVMB
FVK35AZVMB
2
FVK50AZVMB
2
FVKS25BVMB
2
FVKS35BVMB
2
FVKS50BVMB
2
FVX25AZVMB
2
FVX35AZVMB
2
FVX50AZVMB
2
FVX56AV1C
2
FVXD56CMV2C
2
FVXD68CMV2C
2
FVXS25BVMB
2
FVXS35BVMB(A)
2
FVXS50BVMB(A)
2
Model

Refer the classification No. to page 21

14

Service Diagnosis

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Si10-417

List of applicable models

3.1.3 Duct Connected Type


Model
CDK25AVM
CDK25AVMA
CDK25AVMD
CDK25AZVMB
CDK35AVM
CDK35AVMA
CDK35AVMD
CDK35AZVMB
CDK50AVM
CDK50AVMA
CDK50AVMD
CDK50AZVMB
CDK60AVM
CDK60AVMA
CDK60AVMD
CDK60AZVMB
CDKD25CVM(A)
CDKD35CVM(A)
CDKD50CVM(A)
CDKD60CVM(A)
CDKS25BVMB
CDKS25CVMB
CDKS35BVMB
CDKS35CVMB
CDKS50BVMB
CDKS50CVMB
CDKS60BVMB
CDKS60CVMB
CDX25AVMA
CDX25AZVMB
CDX25BVMC(9)
CDX35AVMA

Classification
No.
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1

Model
CDX35AZVMB
CDX35BVMC(9)
CDX50AVMA
CDX50AVMC(9)
CDX50AZVMB
CDX60AVMA
CDX60AVMC(9)
CDX60AZVMB
CDXD25AVMC
CDXD25BMVMC
CDXD25CMVMC
CDXD25CVMA
CDXD35AVMC
CDXD35BMVMC
CDXD35CMVMC
CDXD35CVMA
CDXD50AVMC
CDXD50CVMA
CDXD60AVMC
CDXD60BMVMC
CDXD60CMVMC
CDXD60CVMA
CDXS25BVMB
CDXS25CVMB(A)
CDXS35BVMB
CDXS35CVMB(A)
CDXS50BVMB
CDXS50CVMB(A)
CDXS60BVMB
CDXS60CVMB(A)
FDXD50BMVMC
FDXD50CMVMC

Classification
No.
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1

Refer the classification No. to page 21


Service Diagnosis

15

Si10-417.fm Page 16 Wednesday, September 22, 2004 6:38 PM

List of applicable models

Si10-417

3.1.4 Floor / Ceiling Suspended Dual Type


Model
FLK25AVMA
FLK25AVMD
FLK25AZVMB
FLK25BVMB
FLK35AVMA
FLK35AVMD
FLK35AZVMB
FLK35BVMB
FLK50AVMA
FLK50AVMD
FLK50AZVMB
FLK60AVMA
FLK60AVMD
FLK60AZVMB
FLKS25BVMB
FLKS35BVMB
FLKS50BVMB
FLKS60BVMB
FLX25AVMA
FLX25AZVMB
FLX25BVMB
FLX35AVMA
FLX35AZVMB
FLX35BVMB
FLX50AVMA
FLX50AZVMB
FLX60AVMA
FLX60AZVMB
FLXS25BVMB(A)
FLXS35BVMB(A)
FLXS50BVMB(A)
FLXS60BVMB(A)

Classification
No.
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1

Refer the classification No. to page 21


16

Service Diagnosis

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Si10-417

List of applicable models

3.2 Outdoor Units


Model
2AMKS40BVMB
2AMXS40BVMB
2MK58AVM
2MK58AVM
2MKD58BVM
2MKS40BVMB
2MXS40BVMB
3AMXS52BVMB
3MK58AVM
3MK58AVM
3MK75AVM
3MK75AVM
3MK75AVMA
3MK75AVMT
3MKD58BVM
3MKD75BVM
3MKD75BVMA
3MKD75BVMT
3MKS50BVMB
3MX52AZVMB
3MX68AVMA
3MX68AVMC
3MX68AVMT
3MXD68BVMA
3MXD68BVMC
3MXD68BVMT
3MXD80BMVMC
3MXS52BVMB
4MK58AZVMB
4MK75AVM
4MK75AVM
4MK75AZVMB

Classification
No.
6
6
5
5
5
6
6
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5

Model
4MKD75BVM
4MKS58BVMB
4MKS75BVMB
4MX68AZVMB
4MXS68BVMB
4MXS68BVMB9
AR09BV1LS
AR25AV1B
AR25AV1B9
AR35AV1B
AR35AV1B9
ARK25BVMB
ARK35BVMB
ARKH20CVMB9
ARKH25CVMB9
ARKH35CVMB9
ARKS25BVMB
ARKS35BVMB
ARX25BVMB
ARX35BVMB
ARXH20CVMB9
ARXH25CVMB9
ARXH35CVMB9
ARXS25BVMB
ARXS35BVMB
ARXS50CVMB
R25CV1A
R25JV16
R25JV17
R25JV1A
R35CV1A
R35JV16

Classification
No.
5
5
5
5
5
5
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
4
3
3
3
3
3
3

Refer the classification No. to page 22


Service Diagnosis

17

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List of applicable models

Model
R35JV17
R35JV1A
RE09JV1LS
RE12JV1LS
RE25JV1
RE25JV1C
RE35JV1
RE35JV1C
REY22GV1B
REY35GV1B
RK25BVMB
RK25JAVET
RK25JV1NB9
RK25JVE9
RK25JVEA9
RK35BVMB
RK35JAVET
RK35JV1NB9
RK35JVE9
RK35JVEA9
RKD18BVMS
RKD24BVMS
RKD25KZV1B
RKD28BVMS
RKD35KZV1B
RKD50BVM
RKD50BVMA
RKD50BVMT
RKD50JVE9
RKD50JVEA9
RKD50JVET
RKD60BVM
RKD60BVMA
RKD60BVMT

Si10-417

Classification
No.
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
4
4
3
4
3
4
4
4
4
4
4
4
4
4

Model
RKD60JVE
RKD60JVEA
RKD60JVET
RKD71BVM
RKD71BVMA
RKD71BVMT
RKD71JVE
RKD71JVEA
RKD71JVET
RKD80BVMA
RKE09BVMS
RKE12BVMS
RKE25BVM
RKE25BVMA
RKE25BVMT
RKE35BVM
RKE35BVMA
RKE35BVMT
RKH20CVMB9
RKH25CVMB9
RKH35CVMB9
RKS25BVMB
RKS35BVMB
RKS50BVMA
RKS50BVMB
RKS50BVMB9
RKS60BVMA
RKS60BVMB
RKS60BVMB9
RKS71BVMA
RKS71BVMB
RKS71BVMB9
RN20CVMB9
RN25CVMB9

Classification
No.
4
4
4
4
4
4
4
4
4
4
3
3
3
3
3
3
3
3
3
3
3
3
3
4
4
4
4
4
4
4
4
4
3
3

Refer the classification No. to page 22


18

Service Diagnosis

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Si10-417

Model
RN35CVMB9
RS20BVMB
RS25BVMB
RS35BVMB
RS50BVMB
RS50BVMB
RS60BVMB
RX25BVMB
RX25JAVET
RX25JV1NB5
RX25JV1NB9
RX25JVEA9
RX25LV1C
RX25LV1C9
RX35BVMB
RX35JAVET
RX35JV1NB5
RX35JV1NB9
RX35JVEA9
RX35LV1C
RX35LV1C9
RX50AZVMB
RX50JV4N
RX56AV1C
RX60AZVMB
RX71AZVMB
RXD25KZV1B
RXD35KZV1B
RXD50BMVMC
RXD50BV4
RXD50BVMA
RXD50BVMT
RXD50CMVMC
RXD50JV1B

List of applicable models

Classification
No.
3
3
3
3
4
4
4
3
3
3
3
3
3
3
3
3
3
3
3
3
3
4
4
4
4
4
3
3
4
4
4
4
4
4

Model
RXD50JV1B
RXD50JV1B5
RXD50JVEA9
RXD50JVET
RXD60BVMA
RXD60BVMT
RXD60JV1B
RXD60JV1B5
RXD60JVEA
RXD60JVET
RXD68CMV2C
RXD71BMVMC
RXD71BVMA
RXD71BVMT
RXD71JV1B
RXD71JV1B5
RXD71JVEA
RXD71JVET
RXD80BVMA
RXD80CV4
RXE25BVMA
RXE25BVMT
RXE25CMV2C
RXE35BVMA
RXE35BVMT
RXE35CMV2C
RXH20CVMB9
RXH25CVMB9
RXH35CVMB9
RXS25BVMB
RXS35BVMB
RXS35BVMB
RXS50BVMA
RXS50BVMB

Classification
No.
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
3
3
3
3
3
3
3
3
3
3
3
3
4
4

Refer the classification No. to page 22


Service Diagnosis

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List of applicable models

Model
RXS60BVMA
RXS60BVMB
RXS71BVMA
RXS71BVMB
RY25CVMA
RY35CVMA
RYN20CVMB9

Si10-417

Classification
No.
4
4
4
4
3
3
3

Model
RYN25CVMB9
RYN35CVMB9
RYS20BVMB
RYS25BVMB
RYS35BVMB
RYS50BVMB
RYS60BVMB

Classification
No.
3
3
3
3
3
4
4

Refer the classification No. to page 22

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Service Diagnosis

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Si10-417

Error Codes and Description of Fault

4. Error Codes and Description of


Fault
4.1 Indoor Unit
Code
Indication Description of Problem

Classification No. and


related page
1

A1

Indoor unit PCB abnormality

24

24

A5

Freeze-up protection function or


high pressure control

25

25

A6

Fan motor or related abnormality

27

29

C4

Heat exchanger temperature


thermistor abnormality
Shutter drive motor / shutter limit
switch abnormality
Room temperature thermistor
abnormality

32

32

33

33

32

32

C7
C9

Service Diagnosis

21

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Error Codes and Description of Fault

Si10-417

4.2 Outdoor Unit


Code
Indication Description of Problem

Classification No. and


related page
3

Anti-icing function

35

Freeze-up protection

37

E5

OL activation (compressor
overloaded)

39

40

41

39

E6

Compressor lock

43

44

45

47

E7

DC fan lock

48

49

48

E8

Input over current detection

50

52

54

56

EA

Four way valve abnormality

58

60

62

64

F3

Discharge pipe temperature


control

66

68

70

72

F6

High pressure control in cooling

74

74

75

H6

Position sensor abnormality

77

79

81

83

H8

CT or related abnormality

85

87

89

91

H9

93

93

95

97

93

93

95

97

93

93

95

97

95

97

J9

Outdoor air thermistor or related


abnormality
Discharge pipe thermistor or
related abnormality
Heat exchanger thermistor or
related abnormality
Liquid pipe thermistor or related
abnormality
Gas pipe thermistor or related
abnormality

95

97

L3

Electrical box temperature rise

99

101

103

105

L4

Radiation fin temperature rise

107

109

111

113

L5

Output over current detection

115

115

118

121

P4

Radiation fin thermistor or related


abnormality

93

93

95

97

A5

J3
J6
J8

22

Service Diagnosis

Si10-417.fm Page 23 Wednesday, September 22, 2004 6:38 PM

Si10-417

Error Codes and Description of Fault

4.3 System
Code
Indication Description of Problem

00

Normal

U0

Insufficient gas

U2

124

127

130

133

Low-voltage detection

137

138

Over-voltage detection

136

140

142

142

142

144

146

146

147

148

147

148

UA

Signal transmission error


(between indoor and outdoor
units)
Outdoor unit PCB abnormality or
signal transmission circuit
abnormality
Unspecified voltage (between
indoor and outdoor units)

UH

Anti-icing function in other rooms

U4

Classification No. and


related page

Service Diagnosis

23

Si10-417.fm Page 24 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Si10-417

5. Troubleshooting
5.1 Indoor Unit
5.1.1 Indoor Unit PCB Abnormality
Remote
Controller
Display

A1

Method of
Malfunction
Detection

Evaluation of zero-cross detection of power supply by


indoor unit.

Malfunction
Decision
Conditions

When there is no zero-cross detection in approximately


10 continuous seconds.

Supposed
Causes

Faulty indoor unit PCB


Faulty connector connection

Trouble
shooting

Caution

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.

Connector connection check


(note).

Is it normal?

NO

YES

Correct connections.
Replace PCBs.
(R1400)

Note:

Connector Nos. vary depending on models.


Control connector
Model Type
Wall Mounted Type
20/25/35 class

Connector No.
Terminal strip~Control PCB

Wall Mounted Type 50/60/71 Terminal strip~Control PCB


class
Ceiling Embedded Duct Type Terminal strip~Control PCB

24

Duct Connected Type

Terminal strip~Control PCB

Floor / Ceiling Suspended


Dual Type

S37

Floor Standing Type

Control PCB : S7, S201, S203


Power Supply PCB : S8, S202, S204

Service Diagnosis

Si10-417.fm Page 25 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

5.1.2 Freeze-up Protection Control or High


Pressure Control
Remote
Controller
Display

A5

Method of
Malfunction
Detection

High pressure control (heat pump model only)

Malfunction
Decision
Conditions

High pressure control

Supposed
Causes

Operation halt due to clogged air filter of the indoor

During heating operations, the temperature detected


by the indoor heat exchanger thermistor is used for
the high pressure control (stop, outdoor fan stop, etc.)
The freeze-up protection control (operation halt) is
activated during cooling operation according to the
temperature detected by the indoor unit heat
exchanger thermistor.

During heating operations, the temperature detected


by the indoor heat exchanger thermistor is above
65C
Freeze-up protection
When the indoor unit heat exchanger temperature is
below 0C during cooling operation.

unit.

Operation halt due to dust accumulation on the indoor

unit heat exchanger.

Operation halt due to short-circuit.


Detection error due to faulty indoor unit heat

exchanger thermistor.

Detection error due to faulty indoor unit PCB.

Service Diagnosis

25

Si10-417.fm Page 26 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Trouble
shooting

Si10-417

Caution

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.

Check the air passage.

Check No.6
Refer to
P.157

Is there any
short-circuit?

YES

Provide sufficient air


passage.

NO
Check the intake air filter.

Is it very dirty?

YES

Clean the air filter.

NO
Check the dust
accumulation on the indoor
unit heat exchanger.
Is it very dirty?

YES

NO

Clean the heat


exchanger.

Check No. 6
Indoor unit heat exchanger
thermistor check
Does it
conform to the
thermistor characteristic
chart?
NO

Note:

26

YES

Replace the indoor


unit PCB.

Replace the
thermistor (replace
the indoor unit PCB).
(R1401)

If the outside temperature is below 10C in the cooling


mode, the system may get interrupted with error A5
displayed. The system will be reset itself, but this stop
will be put in the error history memory.

Service Diagnosis

Si10-417.fm Page 27 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

5.1.3 Fan Motor (AC Motor) or Related


Abnormality
Remote
Controller
Display

A6

Method of
Malfunction
Detection

The rotation speed detected by the Hall IC during fan


motor operation is used to determine abnormal fan
motor operation.

Malfunction
Decision
Conditions

When the detected rotation speed is less than 50% of


the HH tap under maximum fan motor rotation demand.

Supposed
Causes

Operation halt due to short circuit inside the fan motor

winding.

Operation halt due to breaking of wire inside the fan

motor.

Operation halt due to breaking of the fan motor lead

wires.

Operation halt due to faulty capacitor of the fan motor.


Detection error due to faulty indoor unit PCB.

Trouble
shooting

Be sure to turn off power switch before connect or


Caution disconnect connector, or parts damage may be occurred.
Operate the fan.

Check No.16
Refer to
P.167

Does it rotate?

YES

NO
Rotate the fan by hand.

Does it rotate
smoothly?

NO

YES
Check the fan motor voltage.
(immediately after re-start)

Is it at the
rated voltage?

NO

Replace the fan motor


2 Measure the
voltage between the
red and black lead
wires of the fan motor,
and check if the
maximum voltage
reaches the rated
voltage.
Replace the indoor
unit PCB (1)

YES
Check the capacitor's
conductivity
Is there
conductivity?
NO

Service Diagnosis

YES

Replace the capacitor.


(Replace PCB (1).)
Replace the fan
motor.

27

Si10-417.fm Page 28 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Si10-417

A
Check No. 16
Check hall IC
Is there
an output?

NO

Replace the fan motor


or indoor unit PCB.

YES
Check the fan motor voltage.
Is it at the
rated voltage?
YES

28

NO

Replace indoor unit


PCB (1).
Replace the fan
motor.
(R1946)

Service Diagnosis

Si10-417.fm Page 29 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

5.1.4 Fan Motor (DC Motor) or Related


Abnormality
Remote
Controller
Display

A6

Method of
Malfunction
Detection

The rotation speed detected by the Hall IC during fan


motor operation is used to determine abnormal fan
motor operation.

Malfunction
Decision
Conditions

When the detected rotation speed is less than 50% of


the H tap under maximum fan motor rotation demand.

Supposed
Causes

Operation halt due to short circuit inside the fan motor

winding.

Operation halt due to breaking of wire inside the fan

motor.

Operation halt due to breaking of the fan motor lead

wires.

Operation halt due to faulty capacitor of the fan motor.


Detection error due to faulty indoor unit PCB (1).

Service Diagnosis

29

Si10-417.fm Page 30 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Trouble
shooting

Si10-417

Be sure to turn off power switch before connect or


Caution disconnect connector, or parts damage may be occurred.
Turn off power supply and rotate
fan by hand.

Check No.1
Refer to
P.149

Does
fan rotate smoothly?

NO

Replace fan motor.

YES

Check No.2
Refer to
P.150

Turn power ON and operate


fan.

Does it rotate?

NO

YES
Stop fan motor.
Check No.01
Check output of fan motor
connector

Is rotation
number command pulse
generated?
YES

30

NO

Replace indoor
Replace fan motor.

Replace indoor unit


PCB (2) .

Service Diagnosis

Si10-417.fm Page 31 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

Turn off power supply and


disconnect fan motor connector, then turn power ON.
Check No.01
Check output of fan motor
connector
Is motor
power voltage DC 200V
generated?

NO

Replace indoor unit


PCB (1) .

YES
Is motor
control power
voltage DC 15V
generated?

NO

YES
Turn off power supply and disconnect fan motor connector,
then turn power ON again.
Check No.01
Check output of fan motor
connector

Is rotation
number command voltage
DC 5V generated?

YES

NO
Check No.01
Check output of fan motor
connector
Is rotation
number command pulse
generated?

NO

YES

Replace fan motor.


Note : Motor may
break when
the motor
connector is
disconnected
while
remaining
power supply.
Replace fan motor
and indoor PCB (2) .
Replace indoor unit
PCB (2) .

B
Check No.02
Check output of indoor unit
PCB (1)

Is motor control
power voltage DC 16V
generetad?
YES

Service Diagnosis

NO

Replace indoor unit


PCB (1) .
Replace indoor unit
PCB (2) .
(R1214)

31

Si10-417.fm Page 32 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Si10-417

5.1.5 Thermistor or Related Abnormality


(Indoor Unit)
Remote
Controller
Display

C4, C9

Method of
Malfunction
Detection

The temperatures detected by the thermistors are used


to determine thermistor errors.

Malfunction
Decision
Conditions

When the thermistor input is more than 4.96 V or less


than 0.04 V during compressor operation*.
* (reference)
When above about 212C (less than 120 ohms) or below
about -50C (more than 1,860 kohms).

Note:

Supposed
Causes
Trouble
shooting

The values vary slightly in some models.

Faulty connector connection


Faulty thermistor
Faulty PCB

Be sure to turn off power switch before connect or


Caution disconnect connector, or parts damage may be occurred.
Check the connector
connection.

Check No.6
Refer to
P.157

Is it normal?

NO

Correct the connection.

YES
Check No. 6
Thermistor resistance check

Is it normal?
YES

NO

Replace the thermistor.


(Replace the indoor
unit PCB.)
Replace the indoor
unit PCB.
(R1403)

C4 : Heat exchanger temperature thermistor


C9 : Room temperature thermistor

32

Service Diagnosis

Si10-417.fm Page 33 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

5.1.6 Shutter Drive Motor / Shutter Limit Switch


Abnormality
Remote
Controller
Display

C7

Method of
Malfunction
Detection

The shutter open / close performance is detected by the


limit switch attached on its structure. In this way, the
shutter drive motor and the shutter limit switch are
checked for failure.

Malfunction
Decision
Conditions

When the shutter is open, the limit switch is closed.

Supposed
Causes

Shutter drive motor defective


Shutter limit switch defective
Shutter itself deformed (warped)
Shutter's sealing material too thick
Detection error by broken relay harness or
disconnected connector
Detection error due to defective PCB (2)
Foreign substance in blow port

Trouble
shooting

Be sure to turn off power switch before connect or


Caution disconnect connector, or parts damage may be occurred.
Turn off the power.

Check No.3
Refer to
P.150

Foreign
substance in the shutter
structure?

YES

Remove such
substance.

NO
Check No. 3
Check the limit switch
continuity.

Limit
switch on power?

NO

Replace the limit


switch.

YES
Open the shutter and turn on
the power.

Shutter closed?

NO

YES
2A

Service Diagnosis

33

Si10-417.fm Page 34 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Si10-417

2A

Shutter
opening itself?

YES

NO

Check the shutter's


sealing material.
Check the shutter for
deformation or its
sealing material.

Relay harness
broken or connector
disconnected?
NO

YES

Reconnect the
connector or replace
the relay harness.
Replace the shutter
drive motor or the PC
board (2).
(Q0346)

34

Service Diagnosis

Si10-417.fm Page 35 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

5.2 Outdoor Unit


5.2.1 Anti-icing Function
Remote
Controller
Display

A5

Method of
Malfunction
Detection

Indoor unit icing, during cooling operation, is detected by


checking the temperatures sensed by the indoor unit
heat exchanger temperature thermistor and room
temperature thermistor that are located in a shut-down
room.
At another room (the indoor unit is normal), UH is
displayed on the remote controller.

Malfunction
Decision
Conditions

In the cooling mode, the following conditions (A) and (B)


are kept together for 5 minutes.
(A) Indoor unit heat exchanger temperature 1C
(B) Indoor unit heat exchanger temperature Room
temperature 10C
If the indoor unit anti-icing function is activated four
times continuity, the system will be shut down.
(The 4-time counter will reset itself if any of the
following errors does not occur during the compressor
running time (total time): OL, radiation fin temperature
rise, insufficient gas, and compressor lock.)
<Total 60 minutes>

Supposed
Causes

Wrong wiring or piping


Ev malfunctioning in each room
Short-circuit
Indoor unit heat exchanger temperature thermistor
abnormality
Room temperature thermistor abnormality

Service Diagnosis

35

Si10-417.fm Page 36 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Trouble
shooting

Si10-417

Be sure to turn off power switch before connect or


Caution disconnect connector, or parts damage may be occurred.
Check the wiring and piping.

Check No.4
Refer to
P.151

Check No.6
Refer to
P.157

Wiring or
piping out of spec?

YES

Correct the wiring or


piping error.

NO
Check No. 4
Check the electronic
expansion valve.

Normal?

NO

Replace the defective


Ev or coil.

YES
Check No. 6
Check the outdoor unit heat
exchanger thermistor.

Thermistor
NO
as specified in its
characteristic
chart?
YES
Check No. 6
Check the room temperature
thermistor.
Thermistor
NO
as specified in its
characteristic
chart?
YES
Change the gas to let
moisture out of the unit (after
drawing a vacuum).

Error again?

NO

YES

Replace the heat


exchanger thermistor.

Replace the room


temperature
thermistor.

Replace the room


temperature
thermistor or indoor
unit heat exchanger
thermistor.
Do the vacuumdrying.
Replace the indoor
unit PCB.
(R3039)

36

Service Diagnosis

Si10-417.fm Page 37 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

5.2.2 Freeze-up Protection Control


Remote
Controller
Display

A5

Outdoor
Unit LED
Display

A5 14 21 34 44

Method of
Malfunction
Detection

Indoor unit icing, during cooling operation, is detected by


checking the temperatures sensed by the indoor unit
heat exchanger thermistor and room temperature
thermistor that are located in a shut-down room.

Malfunction
Decision
Conditions

In the cooling mode, the following conditions (A) and (B)


are kept together for 5 minutes.
(A) Indoor unit heat exchanger temperature 1C
(B) Indoor unit heat exchanger temperature Room
temperature 10C
If the indoor unit icing protector is activated four times
straight, the system will be shut down.
(The 4-time counter will reset itself if any of the
following errors does not occur during the compressor
running time (total time): OL, radiation fin temperature
rise, gas shortage, and compressor startup.)
<Total 60 minutes>

Supposed
Causes

Service Diagnosis

Wrong wiring or piping


Ev malfunctioning in each room
Short-circuit
Indoor unit heat exchanger thermistor defective
Indoor unit thermistor defective

37

Si10-417.fm Page 38 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Trouble
shooting

Si10-417

Be sure to turn off power switch before connect or


Caution disconnect connector, or parts damage may be occurred.
Check the wiring and piping.

Check No.4
Refer to
P.151

Check No.6
Refer to
P.157

Wiring or
piping out of spec?

YES

Activate the wiring


error check mode.

NO
Check No. 4
Check the electronic
expansion valve.

Motor functioning?

NO

Replace the defective


Ev or coil.

YES
Check No. 6
Check the outdoor unit heat
exchanger thermistor.

Thermistor
NO
as specified in its
characteristic
chart?
YES
Check No. 6
Check the room temperature
thermistor.
Thermistor
NO
as specified in its
characteristic
chart?
YES
Change the gas to let
moisture out of the unit (after
drawing a vacuum).

Error again?

NO

YES

Replace the heat


exchanger thermistor.

Replace the room


temperature
thermistor.

Replace the room


temperature
thermistor or indoor
unit heat exchanger
thermistor.
Do the vacuum-drying.

Replace the indoor


unit PCB and then
start the wiring error
check mode.
(R3059)

38

Service Diagnosis

Si10-417.fm Page 39 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

5.2.3 OL Activation (Compressor Overload)


Remote
Controller
Display

E5

Method of
Malfunction
Detection

A compressor overload is detected through compressor


OL.

Malfunction
Decision
Conditions

If the compressor OL is activated twice, the system

Supposed
Causes

will be shut down.

The error counter will reset itself if this or any other

error does not occur during the following 60-minute


compressor running time (total time).
* The operating temperature condition is not specified.

Trouble
shooting

Check No.4
Refer to
P.151

Refrigerant shortage
Four way valve malfunctioning
Outdoor unit PCB defective
Water mixed in the local piping
Electronic expansion valve defective
Stop valve defective
Be sure to turn off power switch before connect or
Caution disconnect connector, or parts damage may be occurred.
Discharge
pipe thermistor
disconnected?

Insert the thermistor in


position.

NO
Check No. 6
Check the thermistors

Check
No.5-2
Refer to
P.156

YES

Functioning
Check No. 4
Check the electronic
expantion valve.

Malfunctioning
Discharge
pipe
thermistor
Malfunctioning

Replace the discharge


pipe thermistor.

Replace the valve


itself or the coil.

Functioning

Check No.6
Refer to
P.157

Check No.11
Refer to
P.162

Service Diagnosis

Check No. 5-2


Check the four way
valve.

Malfunctioning

Functioning
Check No. 11
Check the refrigerant
line.

Functioning

Replace the four way


valve coil or the valve
itself.
Replace the outdoor
unit PCB.

Malfunctioning

Refer to the refrigerant


Refrigerant line check procedure.
shortage
Water mixed
Stop valve
defective
Replace the outdoor
unit PCB.
(R2841)

39

Si10-417.fm Page 40 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Si10-417

5.2.4 OL Activation (Compressor Overload)


Remote
Controller
Display

E5

Method of
Malfunction
Detection

A compressor overload is detected through compressor


OL.

Malfunction
Decision
Conditions

If the compressor OL is activated twice, the system

Supposed
Causes

Trouble
shooting

Check No.4
Refer to
P.151

will be shut down.

The error counter will reset itself if this or any other

error does not occur during the following 60-minute


compressor running time (total time).
* The operating temperature condition is not specified.
Refrigerant shortage
Four way valve malfunctioning
Outdoor unit PCB defective
Water mixed in the local piping
Electronic expansion valve defective
Stop valve defective
Be sure to turn off power switch before connect or
Caution disconnect connector, or parts damage may be occurred.
Discharge
pipe thermistor
disconnected?

Insert the thermistor in


position.

NO
Check No. 6
Check the thermistors

Check
No.5-1
Refer to
P.155

YES

Functioning
Check No. 4
Check the electronic
expantion valve.

Malfunctioning
Discharge
pipe
thermistor
Malfunctioning

Replace the discharge


pipe thermistor.

Replace the valve


itself or the coil.

Functioning

Check No.6
Refer to
P.157

Check No.11
Refer to
P.162

40

Check No. 5-1


Check the four way
valve.

Malfunctioning

Functioning
Check No. 11
Check the refrigerant
line.

Functioning

Replace the four way


valve coil or the valve
itself.
Replace the outdoor
unit PCB.

Malfunctioning

Refer to the refrigerant


Refrigerant line check procedure.
shortage
Water mixed
Stop valve
defective
Replace the outdoor
unit PCB.
(R2841)

Service Diagnosis

Si10-417.fm Page 41 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

5.2.5 OL Activation (Compressor Overload)


Remote
Controller
Display

E5

Outdoor
Unit LED
Display

A5 14 21 34 41

Method of
Malfunction
Detection

A compressor overload is detected through compressor


OL.

Malfunction
Decision
Conditions

If the compressor OL is activated twice, the system

Supposed
Causes

will be shut down.

The error counter will reset itself if this or any other

error does not occur during the following 60-minute


compressor running time (total time).
* The operating temperature condition is not specified.

Service Diagnosis

Refrigerant shortage
Four way valve malfunctioning
Outdoor unit PCB defective
Water mixed in the local piping
Electronic expansion valve defective
Shut-off valve defective

41

Si10-417.fm Page 42 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Trouble
shooting

Check No.4
Refer to
P.151

Si10-417

Be sure to turn off power switch before connect or


Caution disconnect connector, or parts damage may be occurred.
Discharge
pipe thermistor
disconnected?

Insert the thermistor in


position.

NO
Check No. 6
Check the thermistors

Check
No.5-1
Refer to
P.155

YES

Functioning
Check No. 4
Check the electronic
expantion valve.

Malfunctioning
Discharge
pipe
thermistor
Malfunctioning

Replace the discharge


pipe thermistor.

Replace the valve


itself or the coil.

Functioning

Check No.6
Refer to
P.157

Check No.11
Refer to
P.162

42

Check No. 5-1


Check the four way
valve.

Malfunctioning

Functioning
Check No. 11
Check the refrigerant
line.

Functioning

Replace the four way


valve coil or the valve
itself.
Replace the outdoor
unit PCB.

Malfunctioning

Refer to the refrigerant


Refrigerant line check procedure.
shortage
Water mixed
Stop valve
defective
Replace the outdoor
unit PCB.
(R2841)

Service Diagnosis

Si10-417.fm Page 43 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

5.2.6 Compressor Lock


Remote
Controller
Display

E6

Method of
Malfunction
Detection

A compressor lock is detected by checking the


compressor running condition through the position
detection circuit.

Malfunction
Decision
Conditions

The system judges the compressor lock, and stops

Supposed
Causes

Compressor locked

due to over current.

The system judges the compressor lock, and cannot

operation with position detection within 15 seconds


after start up.
The system will be shut down if the error occurs 16
times.
Clearing condition: Continuous run for about 5
minutes (normal)

Trouble
shooting

Caution

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.

Turn off the power. Disconnect


the harnesses U, V and W.
Inverter checker
Part No.: 1225477

Check with the inverter


checker ().

Normal?

NO

YES
Turn off the power and reconnect
the harnesses. Turn on the power
again and get the system restarted.

Emergency stop
without compressor
running?

YES

Correct the power


supply or replace the
SPM.
(Replace the outdoor
unit PCB.)

Replace the
compressor.

NO
System shut
down after errors repeated
several times?
YES

Note:

NO

Check the electronic


expansion valve.
Replace it as required.
Replace the compressor.
(R2842)

If the model doesnt have SPM, replace the outdoor unit


PCB.

Service Diagnosis

43

Si10-417.fm Page 44 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Si10-417

5.2.7 Compressor Lock


Remote
Controller
Display

E6

Method of
Malfunction
Detection

A compressor lock is detected by checking the


compressor running condition through the position
detection circuit.

Malfunction
Decision
Conditions

The position detection circuit detects a compressor

Supposed
Causes

Compressor locked

Trouble
shooting

frequency of below 10 Hz for 20 seconds or a


frequency of above 160 Hz.
40 seconds after the compressor has started, the
position detection circuit detects a compressor
frequency of above 180 Hz.
The system will be shut down if the error occurs 16
times.
Clearing condition: Continuous run for about 5
minutes (normal)

Caution

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.

Turn off the power. Disconnect


the harnesses U, V and W.
Inverter checker
Part No.: 1225477

Check with the inverter


checker ().

Normal?

NO

YES
Turn off the power and reconnect
the harnesses. Turn on the power
again and get the system restarted.

Emergency stop
without compressor
running?

YES

Correct the power


supply or replace the
SPM.
(Replace the outdoor
unit PCB.)

Replace the
compressor.

NO
System shut
down after errors repeated
several times?
YES

44

NO

Check the electronic


expansion valve.
Replace it as required.
Replace the compressor.
(R2842)

Service Diagnosis

Si10-417.fm Page 45 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

5.2.8 Compressor Lock


Remote
Controller
Display

E6

Outdoor
Unit LED
Display

A5 11 24 34 41

Method of
Malfunction
Detection

A compressor lock is detected by checking the


compressor running condition through the position
detection circuit.

Malfunction
Decision
Conditions

The position detection circuit detects a compressor

Supposed
Causes

Compressor locked

frequency of below 10 Hz for 20 seconds or a


frequency of above 160 Hz.
40 seconds after the compressor has started, the
position detection circuit detects a compressor
frequency of above 180 Hz.
The system will be shut down if the error occurs 16
times.
Clearing condition: Continuous run for about 5
minutes (normal)

Trouble
shooting

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.

Caution

Turn off the power. Disconnect


the harnesses U, V and W.
Inverter checker
Part No.: 1225477

Check with the inverter


checker ().

Normal?

NO

YES
Turn off the power and reconnect
the harnesses. Turn on the power
again and get the system restarted.

Emergency stop
without compressor
running?

YES

Correct the power


supply or replace the
SPM.
(Replace the outdoor
unit PCB.)

Replace the
compressor.

NO
A

Service Diagnosis

45

Si10-417.fm Page 46 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Si10-417

System
shut down after errors
repeated several
times?
YES

NO

Check the electronic


expansion valve.
Replace it as required.
Replace the
compressor.
(R2842)

46

Service Diagnosis

Si10-417.fm Page 47 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

5.2.9 Compressor Lock


Remote
Controller
Display

E6

Method of
Malfunction
Detection

A compressor lock is detected by checking the


compressor running condition through the position
detection circuit.

Malfunction
Decision
Conditions

The position detection circuit detects a compressor

frequency of below 5 Hz for several tens of seconds.

The system will be shut down if the error occurs 16

times.

Clearing condition: Continuous run for about 5

minutes (normal)
Supposed
Causes

Compressor locked

Trouble
shooting

Caution

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.

Turn off the power. Disconnect


the harnesses U, V and W.
Inverter checker
Part No.: 1225477

Check with the inverter


checker ().

Normal?

NO

YES
Turn off the power and reconnect
the harnesses. Turn on the power
again and get the system restarted.

Emergency stop
without compressor
running?

YES

Correct the power


supply or replace the
SPM.
(Replace the outdoor
unit PCB.)

Replace the
compressor.

NO
System
shut down after errors
repeated several
times?
YES

Note:

NO

Check the electronic


expansion valve.
Replace it as required.
Replace the compressor.
(R2842)

If the model doesn't have SPM, replace the outdoor unit


PCB.

Service Diagnosis

47

Si10-417.fm Page 48 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Si10-417

5.2.10 DC Fan Lock


Remote
Controller
Display

E7

Method of
Malfunction
Detection

A fan motor or related error is detected by checking the


high-voltage fan motor rpm being detected by the hall IC.

Malfunction
Decision
Conditions

The fan does not start in 30 seconds even when the

fan motor is running.

The system will be shut down if the error occurs 16

times.

Clearing condition: Continuous run for about 5

minutes (normal)
Supposed
Causes

Fan motor breakdown


Harness or connector disconnected between fan

motor and PCB or in poor contact

Foreign matters stuck in the fan

Trouble
shooting

Caution

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.

Fan motor
connector disconnected?

Check
No.15-12
Refer to
P.165

YES

NO
Foreign
matters in or around
the fan?
NO

YES

Turn off the power and


reconnect the
connector.
Remove.

Get started.
Check No. 15-12
Check the outdoor unit PCB
rpm pulse input.
Pulse signal
inputted?

NO

Replace the outdoor


unit fan motor.

YES
Replace the outdoor
unit PCB.
(R2843)

48

Service Diagnosis

Si10-417.fm Page 49 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

5.2.11 DC Fan Lock


Remote
Controller
Display

E7

Outdoor
Unit LED
Display

A5 14 24 34 44

Method of
Malfunction
Detection

A fan motor line error is detected by checking the highvoltage fan motor rpm being detected by the Hall IC.

Malfunction
Decision
Conditions

The fan does not start in 30 seconds even when the

fan motor is running.

The system will be shut down if the error occurs 16

times.

Clearing condition: Continuous run for about 5

minutes (normal)
Supposed
Causes

Fan motor breakdown


Harness or connector disconnected between fan

motor and PCB or in poor contact

Foreign matters stuck in the fan

Trouble
shooting

Caution

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.

Fan motor
connector disconnected?

Check
No.15-12
Refer to
P.165

YES

NO
Foreign
matters in or around
the fan?
NO

YES

Turn off the power and


reconnect the
connector.
Remove.

Get started.
Check No. 15-12
Check the outdoor unit PCB
rpm pulse input.
Pulse signal
inputted?

NO

Replace the outdoor


unit fan motor.

YES
Replace the outdoor
unit PCB.
(R2843)

Service Diagnosis

49

Si10-417.fm Page 50 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Si10-417

5.2.12 Input Over Current Detection


Remote
Controller
Display

E8

Method of
Malfunction
Detection

An input over-current is detected by checking the input


current value being detected by CT with the compressor
running.

Malfunction
Decision
Conditions

The following CT input with the compressor running

Supposed
Causes

Trouble
shooting

Check
No.7-1
Refer to
P.158

Check No.8
Refer to
P.160

continues for 2.5 seconds.


Cooling: Above 11A, Heating: Above 13A
Over-current due to compressor failure
Over-current due to defective power transistor
Over-current due to defective outdoor unit PCB
Error detection due to outdoor unit PCB
Over-current due to short-circuit

Caution

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.

An input over-current may result from wrong internal wiring. If the


wires have been disconnected and reconnected for part
replacement, for example, and the system is interrupted by an input
over-current, take the following procedure.
Get restarted and measure
the input current.
Input
current flowing above
its stop level?

NO

YES
Turn off the power and
disconnect the harnesses U, V
and W.
Inverter checker
Part No.: 1225477

Check with the inverter


checker ().

Any LED off?


NO
A

50

Replace the outdoor


unit PCB.

YES

Correct the power


supply or replace the
SPM.
(Replace the outdoor
unit PCB.)

Service Diagnosis

Si10-417.fm Page 51 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

Turn off the power, and


reconnect the harnesses. Turn
on the power again and get
restarted.
Check No. 8
Check the discharge pressure.

Check No. 7-1


Check the installation
condition.
(R2952)

Note:

If the model doesnt have SPM, replace the outdoor unit


PCB.

Service Diagnosis

51

Si10-417.fm Page 52 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Si10-417

5.2.13 Input Over Current Detection


Remote
Controller
Display

E8

Method of
Malfunction
Detection

An input over-current is detected by checking the input


current value being detected by CT with the compressor
running.

Malfunction
Decision
Conditions

The following CT input with the compressor running

Supposed
Causes

Over-current due to compressor failure


Over-current due to defective power transistor
Over-current due to defective inverter main circuit

continues for 2.5 seconds.


CT input : Above 20 A
The system will be shut down if the error occurs 16
times.
Clearing condition : Continuous run for about 5
minutes (normal)

electrolytic capacitor

Over-current due to defective outdoor unit PCB


Error detection due to outdoor unit PCB
Over-current due to short-circuit

52

Service Diagnosis

Si10-417.fm Page 53 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

Trouble
shooting

Check
No.7-1
Refer to
P.158

Check No.8
Refer to
P.160

Caution

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.

An input over-current may result from wrong internal wiring. If the


wires have been disconnected and reconnected for part
replacement, for example, and the system is interrupted by an input
over-current, take the following procedure.
Get restarted and measure the
input current.

Input
current flowing above
its stop level?

NO

Replace the outdoor


unit PCB.

YES
Check No. 14
Check the main circuit
electrolytic capacitor.

Check No.14
Refer to
P.164

Normal?

NO

Replace the
electrolytic capacitor.

YES
Turn off the power and
disconnect the harnesses U, V
and W.

Inverter checker
Part No.: 1225477

Check with the inverter


checker ().

Any LED off?

YES

NO
Turn off the power, and
reconnect the harnesses. Turn
on the power again and get
restarted.

Correct the power


supply or replace the
SPM.
(Replace the outdoor
unit PCB.)

Check No. 8
Check the discharge pressure.

Check No. 7-1


Check the installation
condition.

Service Diagnosis

(R2844)

53

Si10-417.fm Page 54 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Si10-417

5.2.14 Input Over Current Detection


Remote
Controller
Display

E8

Outdoor
Unit LED
Display

A5 11 24 31 44

Method of
Malfunction
Detection

An input over-current is detected by checking the input


current value being detected by CT with the compressor
running.

Malfunction
Decision
Conditions

The following CT input with the compressor running

Supposed
Causes

Over-current due to compressor failure


Over-current due to defective power transistor
Over-current due to defective inverter main circuit

continues for 2.5 seconds.


CT input : Above 20 A
The system will be shut down if the error occurs 16
times.
Clearing condition : Continuous run for about 5
minutes (normal)

electrolytic capacitor

Over-current due to defective outdoor unit PCB


Error detection due to outdoor unit PCB
Over-current due to short-circuit

54

Service Diagnosis

Si10-417.fm Page 55 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

Trouble
shooting

Check
No.7-1
Refer to
P.158

Check No.8
Refer to
P.160

Caution

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.

An input over-current may result from wrong internal wiring. If the


wires have been disconnected and reconnected for part
replacement, for example, and the system is interrupted by an input
over-current, take the following procedure.
Get restarted and measure the
input current.

Input
current flowing above
its stop level?

NO

Replace the outdoor


unit PCB.

YES
Check No. 14
Check the main circuit
electrolytic capacitor.

Check No.14
Refer to
P.164

Normal?

NO

Replace the
electrolytic capacitor.

YES
Turn off the power and
disconnect the harnesses U, V
and W.

Inverter checker
Part No.: 1225477

Check with the inverter


checker ().

Any LED off?

YES

NO
Turn off the power, and
reconnect the harnesses. Turn
on the power again and get
restarted.

Correct the power


supply or replace the
SPM.
(Replace the outdoor
unit PCB.)

Check No. 8
Check the discharge pressure.

Check No. 7-1


Check the installation
condition.

Service Diagnosis

(R2844)

55

Si10-417.fm Page 56 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Si10-417

5.2.15 Input Over Current Detection


Remote
Controller
Display

E8

Method of
Malfunction
Detection

An input over-current is detected by checking the input


current value being detected by CT with the compressor
running.

Malfunction
Decision
Conditions

The following CT input with the compressor running

Supposed
Causes

Over-current due to compressor failure


Over-current due to defective power transistor
Over-current due to defective inverter main circuit

continues for 2.5 seconds.


CT input: Above 11 A
The system will be shut down if the error occurs 16
times.
Clearing condition : Continuous run for about 5
minutes (normal)

electrolytic capacitor

Over-current due to defective outdoor unit PCB


Error detection due to outdoor unit PCB
Over-current due to short-circuit

56

Service Diagnosis

Si10-417.fm Page 57 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

Trouble
shooting

Check
No.7-2
Refer to
P.159

Check No.8
Refer to
P.160

Caution

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.

An input over-current may result from wrong internal wiring. If the


wires have been disconnected and reconnected for part
replacement, for example, and the system is interrupted by an input
over-current, take the following procedure.
Get restarted and measure the
input current.

Input
current flowing above
its stop level?

NO

Replace the outdoor


unit PCB.

YES
Check No. 14
Check the main circuit
electrolytic capacitor.

Check No.14
Refer to
P.164

Normal?

NO

Replace the
electrolytic capacitor.

YES
Turn off the power and
disconnect the harnesses U, V
and W.

Inverter checker
Part No.: 1225477

Check with the inverter


checker ().

Any LED off?


NO
Turn off the power, and
reconnect the harnesses. Turn
on the power again and get
restarted.

YES

Correct the power


supply or replace the
SPM.
(Replace the outdoor
unit PCB.)

Check No. 8
Check the discharge
pressure.
Check No. 7-2
Check the installation
condition.

Note:

(R2844)

If the model doesnt have SPM, replace the outdoor unit


PCB.

Service Diagnosis

57

Si10-417.fm Page 58 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Si10-417

5.2.16 Four Way Valve Abnormality


Remote
Controller
Display

EA

Method of
Malfunction
Detection

The liquid pipe temperature thermistor, the outdoor air


temperature thermistor and the outdoor unit heat
exchanger thermistor are checked to see if they function
within their normal ranges in the operating mode.

Malfunction
Decision
Conditions

A following condition occurs after 3 minutes of the


compressor start.
Cooling / dry operation
(outdoor unit heat exchanger temp. liquid pipe
temp.) < 5C
Heating
(liquid pipe temp. outdoor unit heat exchanger
temp.) < 0C

Supposed
Causes

58

Connector in poor contact


Thermistor defective
Outdoor unit PCB defective
Four way valve coil or harness defective
Four way valve defective
Foreign substance mixed in refrigerant
Insufficient gas

Service Diagnosis

Si10-417.fm Page 59 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

Trouble
shooting

Caution

Four way
valve coil disconnected
(loose)?

Check
No.5-2
Refer to
P.156

Check No.6
Refer to
P.157

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.

YES

Correct.

NO
Harness
out of connector?

YES

Reconnect.

NO
Check the continuity of the four
way valve coil and harness.

Check No.11
Refer to
P.162

Disconnect
the harness from
the connector.
Resistance between
harnesses about
3k0.5k?

NO

Replace the four way


valve coil.

YES
Check No. 5-2
Check the four way valve
switching
output.

Malfunctioning

Replace the outdoor


unit PCB.

Functioning
Any thermistor
disconnected?

YES

Reconnect in position.

NO
Check No. 6
Check the thermistors.

Malfunctioning

Replace a defective
thermistor.

Functioning
Check No. 11
Malfunctioning
Refer to the refrigerant
Check the refrigerant line.
l Insufficient line check procedure.
gas
l Water mixed
Functioning l Stop valve
defective
Replace the four way
valve (defective or
dust-clogged).
(R3040)

Service Diagnosis

59

Si10-417.fm Page 60 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Si10-417

5.2.17 Four Way Valve Abnormality


Remote
Controller
Display

EA

Method of
Malfunction
Detection

The indoor air temperature thermistor, the indoor unit


heat exchanger thermistor, the outdoor temperature
thermistor and the outdoor unit heat exchanger
thermistor are checked to see if they function within their
normal ranges in the operating mode.

Malfunction
Decision
Conditions

A following condition continues over 10 minute after


operating 5 minutes.
Cooling / dry operation
(room temp. indoor heat exchanger temp.) < -10C
Heating
(indoor unit heat exchanger temp. room temp.) < -10C

Supposed
Causes

60

Connector in poor contact


Thermistor defective
Outdoor unit PCB defective
Four way valve coil or harness defective
Four way valve defective
Foreign substance mixed in refrigerant
Insufficient gas

Service Diagnosis

Si10-417.fm Page 61 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

Trouble
shooting

Caution

Four way
valve coil disconnected
(loose)?

Check
No.5-2
Refer to
P.156

Check No.6
Refer to
P.157

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.

YES

Correct.

NO
Harness
out of connector?

YES

Reconnect.

NO
Check the continuity of the four
way valve coil and harness.

Check No.11
Refer to
P.162

Disconnect
the harness from
the connector.
Resistance between
harnesses about
3k0.5k?

NO

Replace the four way


valve coil.

YES
Check No. 5-2
Check the four way valve
switching
output.

Malfunctioning

Replace the outdoor


unit PCB.

Functioning
Any thermistor
disconnected?

YES

Reconnect in position.

NO
Check No. 6
Check the thermistors.

Malfunctioning

Replace a defective
thermistor.

Functioning
Check No. 11
Malfunctioning
Refer to the refrigerant
Check the refrigerant line.
l Insufficient line check procedure.
gas
l Water mixed
Functioning l Stop valve
defective
Replace the four way
valve (defective or
dust-clogged).
(R3040)

Service Diagnosis

61

Si10-417.fm Page 62 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Si10-417

5.2.18 Four Way Valve Abnormality


Remote
Controller
Display

EA

Method of
Malfunction
Detection

The room temperature thermistor, the indoor unit heat


exchanger thermistor, the outdoor temperature
thermistor and the outdoor unit heat exchanger
thermistor are checked to see if they function within their
normal ranges in the operating mode.

Malfunction
Decision
Conditions

A following condition continues over 1 minute after


operating 10 minutes.
Cooling / dry operation
(room temp. indoor heat exchanger temp.) < 10C
Heating
(indoor unit heat exchanger temp. room temp.) < 10C

Supposed
Causes

62

Connector in poor contact


Thermistor defective
Outdoor unit PCB defective
Four way valve coil or harness defective
Four way valve defective
Foreign substance mixed in refrigerant
Insufficient gas

Service Diagnosis

Si10-417.fm Page 63 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

Trouble
shooting

Caution

Four way
valve coil disconnected
(loose)?

Check
No.5-1
Refer to
P.155

Check No.6
Refer to
P.157

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.
YES

Correct.

NO
Harness
out of connector?

YES

Reconnect.

NO
Check the continuity of the four
way valve coil and harness.

Check No.11
Refer to
P.162

Disconnect
the harness from
the connector.
Resistance between
harnesses about
1500 ?

NO

Replace the four way


valve coil.

YES
Check No. 5-1
Check the four way valve
switching output.

Malfunctioning

Replace the outdoor


unit PCB.

Functioning
Any thermistor
disconnected?

YES

Reconnect in position.

NO
Check No. 6
Check the thermistors.

Malfunctioning

Replace a defective
thermistor.

Functioning
Check No. 11
Check the refrigerant
line.
Functioning

Malfunctioning

Refer to the

l Insufficient refrigerant line check


gas
procedure.
l Water mixed
l Stop valve
defective

Replace the four way


valve (defective or
dust-clogged).
(R2845)

Service Diagnosis

63

Si10-417.fm Page 64 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Si10-417

5.2.19 Four Way Valve Abnormality


Remote
Controller
Display

EA

Outdoor
Unit LED
Display

A5 14 21 31 41

Method of
Malfunction
Detection

The liquid pipe thermistor, the outdoor temperature


thermistor and the outdoor unit heat exchanger
thermistor are checked to see if they function within their
normal ranges in the operating mode.

Malfunction
Decision
Conditions

Either of the following conditions occurs 3 minutes after


the compressor has started.
Cooling / dry operation
(Outdoor unit heat exchanger temperature Liquid
pipe temperature) < 5C
Heating operation
(Liquid pipe temperature Outdoor unit heat
exchanger temperature) < 5C

Supposed
Causes

64

Connector in poor contact


Thermistor defective
Outdoor unit PCB defective
Four way valve coil or harness defective
Four way valve defective
Foreign substance mixed in refrigerant

Service Diagnosis

Si10-417.fm Page 65 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

Trouble
shooting

Caution

Four-way valve
coil disconnected
(loose)?

Check
No.5-1
Refer to
P.155

Check No.6
Refer to
P.157

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.
YES

Correct.

NO
Harness out of
connector?

YES

Reconnect.

NO
Check the continuity of the
four-way valve coil and
harness.

Check No.11
Refer to
P.162

Disconnect
the harness from
the connector.
Resistance between
harnesses about
1500 ?

NO

Replace the four-way


valve coil.

YES
Check No. 5-1
Check the four-way valve
switching output.

Malfunctioning

Replace the outdoor


unit PC board.

Functioning
Any thermistor
disconnected?

YES

Reconnect in position.

NO
Check No. 6
Check the thermistors.

Malfunctioning

Replace a defective
thermistor.

Functioning
Check No. 11
Check the refrigerant
line.
Functioning

Malfunctioning

Refer to the

l Water mixed refrigerant line check


l Shut-off
procedure.
valve
defective

Replace the four way


valve (defective or
dust-clogged).
(Q0353)

Service Diagnosis

65

Si10-417.fm Page 66 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Si10-417

5.2.20 Discharge Pipe Temperature Control


Remote
Controller
Display

F3

Method of
Malfunction
Detection

The discharge pipe temperature control (stop, frequency


drooping, etc.) is checked with the temperature being
detected by the discharge pipe thermistor.

Malfunction
Decision
Conditions

If a stop takes place 6 times successively due to

abnormal discharge pipe temperature, the system will


be shut down.
If the temperature being detected by the discharge
pipe thermistor rises above
C, the compressor
will stop. (The error is cleared when the temperature
has dropped below
C.)
Stop temperatures
FTK(X)S, ATK(X)S
series

others

1. above 45Hz (rising),


above 40Hz
(dropping)

120

80

117

80

2. 130~45Hz (rising),
25~40Hz (dropping)

110

70

117

80

3. below 30Hz (rising),


below 25Hz
(dropping)

105

65

117

80

The error counter will reset itself if this or any other

error does not occur during the following 60-minute


compressor running time (total time).
Supposed
Causes

66

Refrigerant shortage
Four way valve malfunctioning
Discharge pipe thermistor defective
(heat exchanger or outdoor air temperature thermistor
defective)
Outdoor unit PCB defective
Water mixed in the local piping
Electronic expansion valve defective
Stop valve defective

Service Diagnosis

Si10-417.fm Page 67 Wednesday, September 22, 2004 6:38 PM

Si10-417

Trouble
shooting

Check No.4
Refer to
P.151

Check No.6
Refer to
P.157

Check No.11
Refer to
P.162

Troubleshooting

Caution

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.

Check No. 6
Check the thermistors.

Functioning
Check No. 4
Check the electronic
expansion
valve.

pipe
thermistor
l Outdoor
unit heat
exchanger
thermistor
l Outdoor
temperature
thermistor
Malfunctioning

Replace a defective
thermistor.

Replace the valve


itself or the coil.

Functioning
Check No. 11
Check the refrigerant
line.
Functioning

Service Diagnosis

Malfunctioning

l Discharge

Malfunctioning
to the refrigerant
l Refrigerant Refer
line check procedure.
shortage
l Four way
valve
malfunctioning
l Water
mixed
l Stop valve
defective
Replace the outdoor
unit PCB.
(R2846)

67

Si10-417.fm Page 68 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Si10-417

5.2.21 Discharge Pipe Temperature Control


Remote
Controller
Display

F3

Method of
Malfunction
Detection

The discharge pipe temperature control (stop, frequency


drooping, etc.) is checked with the temperature being
detected by the discharge pipe thermistor.

Malfunction
Decision
Conditions

If a stop takes place 6 times successively due to

Supposed
Causes

abnormal discharge pipe temperature, the system will


be shut down.
If the temperature being detected by the discharge
pipe thermistor rises above 120C, the compressor
will stop. (The error is cleared when the temperature
has dropped below 107C.)
Stop temperatures (in case of 5.0kW class)
(1) 110C : above 45Hz (rising), above 40Hz (dropping)
(2) 102C : 30~45Hz (rising), 25~40Hz (dropping)
(3) 98C : below 30Hz (rising), below 25Hz (dropping)
The error counter will reset itself if this or any other
error does not occur during the following 60-minute
compressor running time (total time).

68

Refrigerant shortage
Four way valve malfunctioning
Discharge pipe thermistor defective
(heat exchanger or outdoor temperature thermistor
defective)
Outdoor unit PCB defective
Water mixed in the local piping
Electronic expansion valve defective
Stop valve defective

Service Diagnosis

Si10-417.fm Page 69 Wednesday, September 22, 2004 6:38 PM

Si10-417

Trouble
shooting

Check No.4
Refer to
P.151

Check No.6
Refer to
P.157

Check No.11
Refer to
P.162

Troubleshooting

Caution

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.

Check No. 6
Check the thermistors.

Functioning
Check No. 4
Check the electronic
expansion
valve.

pipe
thermistor
l Outdoor
unit heat
exchanger
thermistor
l Outdoor
temperature
thermistor
Malfunctioning

Replace a defective
thermistor.

Replace the valve


itself or the coil.

Functioning
Check No. 11
Check the refrigerant
line.
Functioning

Service Diagnosis

Malfunctioning

l Discharge

Malfunctioning
to the refrigerant
l Refrigerant Refer
line check procedure.
shortage
l Four way
valve
malfunctioning
l Water
mixed
l Stop valve
defective
Replace the outdoor
unit PCB.
(R2846)

69

Si10-417.fm Page 70 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Si10-417

5.2.22 Discharge Pipe Temperature Control


Remote
Controller
Display

F3

Outdoor
Unit LED
Display

A5 14 21 34 41

Method of
Malfunction
Detection

The discharge pipe temperature control (stop, frequency


drooping, etc.) is checked with the temperature being
detected by the discharge pipe thermistor.

Malfunction
Decision
Conditions

If a stop takes place 6 times straight due to abnormal

Supposed
Causes

discharge pipe temperature, the system will be shut


down.
If the temperature being detected by the discharge
pipe thermistor rises above 120C, the compressor
will stop. (The error is cleared when the temperature
has dropped below 107C.)
Stop temperatures (in the case of 3MXS52BVMB)
(1) 110C when the frequency rises above 45 Hz or
drops below 40 Hz.
(2) 102C when the frequency rises from 30 Hz to 45 Hz
or drops from 40 Hz to 25 Hz.
(3) 98C when the frequency rises just up to 30 Hz or
drops below 25 Hz.
The error counter will reset itself if this or any other
error does not occur during the following 60-minute
compressor running time (total time).

70

Refrigerant shortage
Four way valve malfunctioning
Discharge pipe thermistor defective
(heat exchanger or outdoor temperature thermistor
defective)
Outdoor unit PCB defective
Water mixed in the local piping
Electronic expansion valve defective
Stop valve defective

Service Diagnosis

Si10-417.fm Page 71 Wednesday, September 22, 2004 6:38 PM

Si10-417

Trouble
shooting

Check No.4
Refer to
P.151

Check No.6
Refer to
P.157

Check No.11
Refer to
P.162

Troubleshooting

Caution

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.

Check No. 6
Check the thermistors.
Functioning

Check No. 4
Check the electronic
expansion
valve.

pipe
thermistor
l Outdoor
unit heat
exchanger
thermistor
l Outdoor
temperature
thermistor
Malfunctioning

Replace a defective
thermistor.

Replace the valve


itself or the coil.

Functioning
Check No. 11
Check the refrigerant
line.
Functioning

Service Diagnosis

Malfunctioning

l Discharge

Malfunctioning
to the refrigerant
l Refrigerant Refer
line check procedure.
shortage
l Four way
valve
malfunctioning
l Water
mixed
l Stop valve
defective
Replace the outdoor
unit PCB.
(R2846)

71

Si10-417.fm Page 72 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Si10-417

5.2.23 Discharge Pipe Temperature Control


Remote
Controller
Display

F3

Method of
Malfunction
Detection

The discharge pipe temperature control (stop, frequency


drooping, etc.) is checked with the temperature being
detected by the discharge pipe thermistor.

Malfunction
Decision
Conditions

If a stop takes place 6 times successively due to

Supposed
Causes

abnormal discharge pipe temperature, the system will


be shut down.
If the temperature being detected by the discharge
pipe thermistor rises above 110C, the compressor
will stop. (The error is cleared when the temperature
has dropped below 97C.)
Stop temperatures
(1) 110C : above 45Hz (rising), above 40Hz (dropping)
(2) 102C : 30~45Hz (rising), 25~40Hz (dropping)
(3) 98C : below 30Hz (rising), below 25Hz (dropping)
The error counter will reset itself if this or any other
error does not occur during the following 60-minute
compressor running time (total time).
Refrigerant shortage
Four way valve malfunctioning
Discharge pipe thermistor defective

72

(heat exchanger or outdoor air temperature thermistor


defective)
Outdoor unit PCB defective
Water mixed in the local piping
Electronic expansion valve defective
Stop valve defective

Service Diagnosis

Si10-417.fm Page 73 Wednesday, September 22, 2004 6:38 PM

Si10-417

Trouble
shooting

Check No.4
Refer to
P.151

Check No.6
Refer to
P.157

Check No.11
Refer to
P.162

Troubleshooting

Caution

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.

Check No. 6
Check the thermistors.
Functioning

Check No. 4
Check the electronic
expansion
valve.

pipe
thermistor
l Outdoor
unit heat
exchanger
thermistor
l Outdoor
temperature
thermistor
Malfunctioning

Replace a defective
thermistor.

Replace the valve


itself or the coil.

Functioning
Check No. 11
Check the refrigerant
line.
Functioning

Service Diagnosis

Malfunctioning

l Discharge

Malfunctioning
to the refrigerant
l Refrigerant Refer
line check procedure.
shortage
l Four way
valve
malfunctioning
l Water
mixed
l Stop valve
defective
Replace the outdoor
unit PCB.
(R2846)

73

Si10-417.fm Page 74 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Si10-417

5.2.24 High Pressure Control in Cooling


Remote
Controller
Display

F6

Method of
Malfunction
Detection

High-pressure control (stop, frequency drop, etc.) is


activated in the cooling mode if the temperature being
sensed by the heat exchanger thermistor exceeds the
limit.

Malfunction
Decision
Conditions

Activated when the temperature being sensed by the


heat exchanger thermistor rises above 60C.
(Deactivated when the said temperature drops below
50C.)

Supposed
Causes

Trouble
shooting

The installation space is not large enough.


Faulty outdoor unit fan
Faulty electronic expansion valve
Faulty defrost thermistor
Faulty outdoor unit PCB
Faulty stop valve
Dirty heat exchanger

Caution

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.

Check the installation space.

Check No.4
Refer to
P.151

Check No.6
Refer to
P.157

Check
No.7-1
Refer to
P.158

Check No.9
Refer to
P.160

Check No.7-1
Installation condition
check
Normal

Abnormal

Check No.9
Outdoor fan check

Abnormal

Normal

Change the air outlet


grille position.
Change the installation
location.
Clean the heat exchanger.
Replace the fan motor.
Repair the connector
or fan motor lead
wires.

Check No.4
Electronic expansion valve check

Judgment

Abnormal

Normal
Check No.6
Heat exchanger thermistor check

Judgment

Abnormal

Replace the electronic


expansion valve or
coil.
Replace the PCB.

Replace the heat


exchanger thermistor.

Normal
Replace PCB.
(R2855)

74

Service Diagnosis

Si10-417.fm Page 75 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

5.2.25 High Pressure Control in Cooling


Remote
Controller
Display

F6

Method of
Malfunction
Detection

High-pressure control (stop, frequency drop, etc.) is


activated in the cooling mode if the temperature being
sensed by the heat exchanger thermistor exceeds the
limit.

Malfunction
Decision
Conditions

Activated when the temperature being sensed by the


heat exchanger thermistor rises above 54C.
(Deactivated when the said temperature drops below
52C.)

Supposed
Causes

Service Diagnosis

The installation space is not large enough.


Faulty outdoor unit fan
Faulty electronic expansion valve
Faulty outdoor unit heat exchanger thermistor
Faulty outdoor unit PCB
Faulty stop valve
Dirty heat exchanger

75

Si10-417.fm Page 76 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Trouble
shooting

Si10-417

Caution

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.

Check the installation space.

Check No.4
Refer to
P.151

Check No.6
Refer to
P.157

Check
No.7-2
Refer to
P.159

Check No.9
Refer to
P.160

Check No.7-2
Installation condition
check
Normal

Abnormal

Check No.9
Outdoor fan check

Abnormal

Normal

Change the air outlet


grille position.
Change the installation
location.
Clean the heat exchanger.
Replace the fan motor.
Repair the connector
or fan motor lead
wires.

Check No.4
Electronic expansion valve check

Judgment

Abnormal

Normal

Replace the electronic


expansion valve or
coil.
Replace the PCB.

Check No.6
Heat exchanger thermistor check

Judgment

Abnormal

Replace the heat


exchanger thermistor.

Normal
Replace PCB.
(R2855)

76

Service Diagnosis

Si10-417.fm Page 77 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

5.2.26 Position Sensor Abnormality


Remote
Controller
Display

H6

Method of
Malfunction
Detection

FTK(X)S, ATK(X)S series only


A compressor startup failure is detected by checking the
compressor running condition through the position
detection circuit.

Malfunction
Decision
Conditions

The compressor fails to start in about 15 seconds

after the compressor run command signal is sent.

Clearing condition: Continuous run for about 5

minutes (normal)

The system will be shut down if the error occurs 16

times.
Supposed
Causes

Service Diagnosis

Compressor relay cable disconnected


Compressor itself defective
Outdoor unit PCB defective
Stop valve closed
Input voltage out of specification

77

Si10-417.fm Page 78 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Trouble
shooting

Si10-417

Caution

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.

Check No. 13
Check for short-circuit.

Check No.13
Refer to
P.163

Normal

NO

Replace the outdoor


unit PCB.

YES
Check the electrolytic
capacitor voltage.

DC290~380V?

NO

Replace the outdoor


unit PCB.

YES
Electricals
or compressor harnesses
connected as
specified?

NO

Reconnect as
specified.

YES
Turn off the power. Disconnect
the harnesses U, V and W.
Inverter checker
Part No.: 1225477

Check with the inverter


checker ().

Any LED off?


NO

YES

Correct the power


supply or replace the
outdoor unit PCB.
Replace the
compressor.
(R3041)

78

Service Diagnosis

Si10-417.fm Page 79 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

5.2.27 Position Sensor Abnormality


Remote
Controller
Display

H6

Method of
Malfunction
Detection

A compressor startup failure is detected by checking the


compressor running condition through the position
detection circuit.

Malfunction
Decision
Conditions

The compressor fails to start in about 15 seconds

after the compressor run command signal is sent.

Clearing condition: Continuous run for about 5

minutes (normal)

The system will be shut down if the error occurs 16

times.
Supposed
Causes

Service Diagnosis

Compressor relay cable disconnected


Compressor itself defective
Outdoor unit PCB defective
Stop valve closed
Input voltage out of specification

79

Si10-417.fm Page 80 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Trouble
shooting

Si10-417

Caution

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.

Check No. 13
Check for short-circuit.

Check No.13
Refer to
P.163

Normal

NO

YES
Check the electrolytic
capacitor voltage.

DC38030V?

NO

Replace the outdoor


unit PCB, outdoor unit
fan.

Replace the outdoor


unit PCB.

YES
Electricals
or compressor harnesses
connected as
specified?

NO

Reconnect as
specified.

YES
Turn off the power. Disconnect
the harnesses U, V and W.
Inverter checker
Part No.: 1225477

Check with the inverter


checker ().

Any LED off?


NO

YES

Correct the power


supply or replace the
outdoor unit PCB.
Replace the
compressor.
(R2847)

80

Service Diagnosis

Si10-417.fm Page 81 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

5.2.28 Position Sensor Abnormality


Remote
Controller
Display

H6

Outdoor
Unit LED
Display

A5 14 24 31 41

Method of
Malfunction
Detection

A compressor startup failure is detected by checking the


compressor running condition through the position
detection circuit.

Malfunction
Decision
Conditions

The compressor fails to start in about 15 seconds

after the compressor run command signal is sent.

Clearing condition: Continuous run for about 5

minutes (normal)

The system will be shut down if the error occurs 16

times.
Supposed
Causes

Service Diagnosis

Compressor relay cable disconnected


Compressor itself defective
Outdoor unit PCB defective
Stop valve closed
Input voltage out of specification

81

Si10-417.fm Page 82 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Trouble
shooting

Si10-417

Caution

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.

Check No. 13
Check for short-circuit.

Check No.13
Refer to
P.163

Normal

NO

YES
Check the electrolytic
capacitor voltage.

DC38030V?

NO

Replace the outdoor


unit PCB, outdoor unit
fan.

Replace the outdoor


unit PCB.

YES
Electricals
or compressor harnesses
connected as
specified?

NO

Reconnect as
specified.

YES
Turn off the power. Disconnect
the harnesses U, V and W.
Inverter checker
Part No.: 1225477

Check with the inverter


checker ().

Any LED off?


NO

YES

Correct the power


supply or replace the
outdoor unit PCB.
Replace the
compressor.
(R2847)

82

Service Diagnosis

Si10-417.fm Page 83 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

5.2.29 Position Sensor Abnormality


Remote
Controller
Display

H6

Method of
Malfunction
Detection

A compressor startup failure is detected by checking the


compressor running condition through the position
detection circuit.

Malfunction
Decision
Conditions

The compressor is not running in about 15 seconds

after the compressor run command signal is sent.

Clearing condition: Continuous run for about 5

minutes (normal)

The system will be shut down if the error occurs 8

times.
Supposed
Causes

Service Diagnosis

Compressor relay cable disconnected


Compressor itself defective
Outdoor unit PCB defective
Stop valve closed
Input voltage out of specification

83

Si10-417.fm Page 84 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Trouble
shooting

Si10-417

Caution

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.

Check No. 13
Check for short-circuit.

Check No.13
Refer to
P.163

Normal

NO

Replace the outdoor


unit PCB.

YES
Check the electrolytic capacitor
voltage.

DC290~380V?

NO

Replace the outdoor


unit PCB.

YES
Electricals or
compressor harnesses
connected as
specified?

NO

Reconnect as
specified.

YES
Turn off the power. Disconnect
the harnesses U, V and W.
Inverter checker
Part No.: 1225477

Check with the inverter


checker ().

Any LED off?


NO

YES

Correct the power


supply or replace the
outdoor unit PCB.
Replace the
compressor.
(R3041)

84

Service Diagnosis

Si10-417.fm Page 85 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

5.2.30 CT or Related Abnormality


Remote
Controller
Display

H8

Method of
Malfunction
Detection

A CT or related error is detected by checking the


compressor running frequency and CT-detected input
current.

Malfunction
Decision
Conditions

The compressor running frequency is below 62 Hz and


the CT input is below 0.1 V.
(The input current is also below 0.5 A.)
If this error repeats 4 times, the system will be shut
down.
The error counter will reset itself if this or any other
error does not occur during the following 60-minute
compressor running time (total time).

Supposed
Causes

Trouble
shooting

Check No.12
Refer to
P.163

Power transistor defective


Internal wiring broken or in poor contact
Reactor defective
Outdoor unit PCB defective
Caution

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.

Turn off the power and turn it


on again.
Get the system started.

Running
current as shown at right
with relay cable
1 or 2?
NO
Check No. 12
Check the capacitor voltage.

DC290~380V?

YES

Replace the outdoor


unit PCB.

Current
Capacitor charged
(guideline) when the indoor unit
or outdoor unit main
relay turns on

YES
A

Rising with increasing


frequency
2 sec

Time

NO
Measure the rectifier input
voltage.
Voltage
within the allowable
range (Supply
voltage15%)?
NO

Service Diagnosis

YES

Replace the outdoor


unit PCB.
Check the supply
voltage.

85

Si10-417.fm Page 86 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Si10-417

A
Turn off the power. Disconnect
the harnesses U, V and W.
Check with the inverter
checker ().

Any LED off?

* Inverter checker
Part No.: 1225477
YES

NO
Turn off the power and reconnect
the above harnesses. Then turn
on the power again and get the
system restarted.

Compressor running?

YES

Correct the power


supply or replace the
SPM.
(Replace the outdoor
unit PCB.)

Replace the outdoor


unit PCB.

NO
Replace the
compressor.

Note:

86

(R3042)

If the model doesnt have SPM, replace the outdoor unit


PCB.

Service Diagnosis

Si10-417.fm Page 87 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

5.2.31 CT or Related Abnormality


Remote
Controller
Display

H8

Method of
Malfunction
Detection

A CT or related error is detected by checking the


compressor running frequency and CT-detected input
current.

Malfunction
Decision
Conditions

The compressor running frequency is below 55 Hz and


the CT input is below 0.1 V.
(The input current is also below 1.25 A.)
If this error repeats 4 times, the system will be shut
down.
The error counter will reset itself if this or any other
error does not occur during the following 60-minute
compressor running time (total time).

Supposed
Causes

Trouble
shooting

Check No.12
Refer to
P.163

Power transistor defective


Internal wiring broken or in poor contact
Reactor defective
Outdoor unit PCB defective
Caution

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.

Turn off the power and turn it


on again.
Get the system started.

Running
current as shown at right
with relay cable
1 or 2?
NO
Check No. 12
Check the capacitor voltage.

DC38030V?

YES

Replace the outdoor


unit PCB.

Capacitor charged
Current
(guideline) when the indoor unit
or outdoor unit main
relay turns on

YES
A

Rising with increasing


frequency
2 sec

Time

NO
Measure the rectifier input
voltage.
Voltage
within the allowable
range (Supply
voltage15%)?
NO

Service Diagnosis

YES

Replace the outdoor


unit PCB.
Check the supply
voltage.

87

Si10-417.fm Page 88 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Si10-417

A
Turn off the power. Disconnect
the harnesses U, V and W.
Check with the inverter
checker ().

Any LED off?

* Inverter checker
Part No.: 1225477
YES

NO
Turn off the power and reconnect
the above harnesses. Then turn
on the power again and get the
system restarted.

Compressor running?

YES

Correct the power


supply or replace the
SPM.
(Replace the outdoor
unit PCB.)

Replace the outdoor


unit PCB.

NO
Replace the
compressor.

88

(R2848)

Service Diagnosis

Si10-417.fm Page 89 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

5.2.32 CT or Related Abnormality


Remote
Controller
Display

H8

Outdoor
Unit LED
Display

A5 14 24 31 41

Method of
Malfunction
Detection

A CT or related error is detected by checking the


compressor running frequency and CT-detected input
current.

Malfunction
Decision
Conditions

The compressor running frequency is below 55 Hz and


the CT input is below 0.1 V.
(The input current is also below 1.25 A.)
If this error repeats 4 times, the system will be shut
down.
The error counter will reset itself if this or any other
error does not occur during the following 60-minute
compressor running time (total time).

Supposed
Causes

Service Diagnosis

Power transistor defective


Internal wiring broken or in poor contact
Reactor defective
Outdoor unit PCB defective

89

Si10-417.fm Page 90 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Trouble
shooting

Check No.12
Refer to
P.163

Si10-417

Caution

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.

Turn off the power and turn it


on again.
Get the system started.

Running
current as shown at right
with relay cable
1 or 2?

YES

Current
Capacitor charged
(guideline) when the indoor unit
or outdoor unit main
relay turns on

NO
Check No. 12
Check the capacitor voltage.

DC38030V?

Replace the outdoor


unit PCB.

YES
A

Rising with increasing


frequency
2 sec

Time

NO
Measure the rectifier input
voltage.
Voltage
within the allowable
range (Supply
voltage15%)?

YES

NO

Replace the outdoor


unit PCB.
Check the supply
voltage.

A
Turn off the power. Disconnect
the harnesses U, V and W.
Check with the inverter
checker ().

Any LED off?

* Inverter checker
Part No.: 1225477
YES

NO
Turn off the power and reconnect
the above harnesses. Then turn
on the power again and get the
system restarted.

Compressor running?

YES

Correct the power


supply or replace the
SPM.
(Replace the outdoor
unit PCB.)

Replace the outdoor


unit PCB.

NO
Replace the
compressor.

90

(R2848)

Service Diagnosis

Si10-417.fm Page 91 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

5.2.33 CT or Related Abnormality


Remote
Controller
Display

H8

Method of
Malfunction
Detection

A CT or related error is detected by checking the


compressor running frequency and CT-detected input
current.

Malfunction
Decision
Conditions

The compressor running frequency is above 68 Hz and


the CT input is below 0.1 V.
(The input current is also below 1.25 A.)
If this error repeats 4 times, the system will be shut
down.
The error counter will reset itself if this or any other
error does not occur during the following 60-minute
compressor running time (total time).

Supposed
Causes

Trouble
shooting

Check No.12
Refer to
P.163

Power transistor defective


Internal wiring broken or in poor contact
Reactor defective
Outdoor unit PCB defective
Caution

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.

Turn off the power and turn it


on again.
Get the system started.

Running
current as shown at right
with relay cable
1 or 2?
NO
Check No. 12
Check the capacitor voltage.

DC290~380V?

YES

Replace the outdoor


unit PCB.

Current
Capacitor charged
(guideline) when the indoor unit
or outdoor unit main
relay turns on

YES
A

Rising with increasing


frequency
2 sec

Time

NO
Measure the rectifier input
voltage.
Voltage
within the allowable
range (Supply
voltage15%)?
NO

Service Diagnosis

YES

Replace the outdoor


unit PCB.
Check the supply
voltage.

91

Si10-417.fm Page 92 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Si10-417

A
Turn off the power. Disconnect
the harnesses U, V and W.
Check with the inverter
checker ().

Any LED off?

* Inverter checker
Part No.: 1225477
YES

NO
Turn off the power and reconnect
the above harnesses. Then turn
on the power again and get the
system restarted.

Compressor running?

YES

Correct the power


supply or replace the
SPM.
(Replace the outdoor
unit PCB.)

Replace the outdoor


unit PCB.

NO
Replace the
compressor.

Note:

92

(R3042)

If the model doesnt have SPM, replace the outdoor unit


PCB.

Service Diagnosis

Si10-417.fm Page 93 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

5.2.34 Thermistor or Related Abnormality


(Outdoor Unit)
Remote
Controller
Display

P4, J3, J6, H9

Method of
Malfunction
Detection

This type of error is detected by checking the thermistor


input voltage to the microcomputer.
[A thermistor error is detected by checking the
temperature.]

Malfunction
Decision
Conditions

The thermistor input is above 4.96 V or below 0.04 V


with the power on.
Error J3 is judged if the discharge pipe thermistor
temperature is smaller than the condenser thermistor
temperature.

Supposed
Causes

Connector in poor contact


Thermistor defective
Outdoor unit PCB defective
Indoor unit PCB defective
Condenser thermistor defective in the case of J3 error
(outdoor unit heat exchanger thermistor in the cooling
mode, or indoor unit heat exchanger thermistor in the
heating mode)

Service Diagnosis

93

Si10-417.fm Page 94 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Trouble
shooting

Si10-417

Caution

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.

Turn on the power again.

Check No.6
Refer to
P.157

Error
displayed again on remote
controller?

NO

Reconnect.

YES
Connector
or thermistor
disconnected?

YES

Reconnect.

NO
Check No. 6
Check the thermistor
resistance value.

Normal?

NO

YES

Check No. 6
Check the indoor unit heat
exchanger thermistor
resistance value in the
heating mode.
Indoor unit
heat exchanger thermistor
functioning?
YES

NO

Replace defective
one(s) of the following
thermistors.
l Radiation fin
thermistor
l Discharge pipe
temperature
thermistor
l Outdoor unit heat
exchanger
temperature
thermistor
l Outdoor air
thermistor
Replace the following
thermistor.
l Indoor unit heat
exchanger
thermistor
Replace the outdoor
unit PCB. (Replace
the indoor unit PCB.)
(R2849)

P4 : Radiation fin thermistor


J3 : Discharge pipe thermistor
J6 : Outdoor heat exchanger thermistor
H9 : Outdoor air thermistor

94

Service Diagnosis

Si10-417.fm Page 95 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

5.2.35 Thermistor or Related Abnormality


(Outdoor Unit)
Remote
Controller
Display

P4, J3, J6, J8, J9, H9

Outdoor
Unit LED
Display

A5 14 24 31 41

Method of
Malfunction
Detection

This type of error is detected by checking the thermistor


input voltage to the microcomputer.
[A thermistor error is detected by checking the
temperature being detected by each thermistor.]

Malfunction
Decision
Conditions

When the thermistor input is above 4.96 V or below 0.04


V with the power on, the J3 error is judged if the
discharge pipe thermistor temperature is smaller than
the condenser thermistor temperature, or the system will
be shut down if all the units are judged with the J8 error.

Supposed
Causes

Connector in poor contact


Thermistor defective
Outdoor unit PCB defective
Indoor unit PCB defective
Condenser thermistor defective in the case of J3 error
(outdoor unit heat exchanger thermistor in the cooling
mode, or indoor unit heat exchanger thermistor in the
heating mode)

Service Diagnosis

95

Si10-417.fm Page 96 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Trouble
shooting

Si10-417

Caution

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.

Turn on the power again.

Check No.6
Refer to
P.157

Error
displayed again on remote
controller?

NO

Reconnect.

YES
Connector
or thermistor
disconnected?

YES

Reconnect.

NO
Check No. 6
Check the thermistor
resistance value.

Normal?
J3 error if discharge pipe
thermistor temperature is
smaller than condenser
thermistor temperature

NO

YES

Cooling: Outdoor unit heat


exchanger thermistor
Heating: Indoor unit heat
exchanger thermistor

Check No. 6
Check the indoor unit heat
exchanger thermistor
resistance value in the
heating mode.
Indoor unit
heat exchanger thermistor
functioning?
YES

NO

Replace defective
one(s) of the following
thermistors.
l Radiation fin
thermistor
l Discharge pipe
temperature
thermistor
l Outdoor unit heat
exchanger
temperature
thermistor
l Liquid pipe
thermistor
l Gas pipe thermistor
l Outdoor temperature
thermistor

Replace the following


thermistor.
l Indoor unit heat
exchanger
thermistor
Replace the outdoor
unit PC board.
(Replace the indoor
unit PC board.)
(Q0357)

P4 : Radiation fin thermistor


J3 : Discharge pipe temperature thermistor
J6 : Outdoor unit heat exchanger temperature thermistor
J8 : Liquid pipe thermistor
J9 : Gas pipe thermistor
H9 : Outdoor temperature thermistor

96

Service Diagnosis

Si10-417.fm Page 97 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

5.2.36 Thermistor or Related Abnormality


(Outdoor Unit)
Remote
Controller
Display

P4,J3,J6,J8,J9,H9

Method of
Malfunction
Detection

This type of error is detected by checking the thermistor


input voltage to the microcomputer.
[A thermistor error is detected by checking the
temperature.]

Malfunction
Decision
Conditions

The thermistor input is above 4.96 V or below 0.04 V


with the power on.
Error J3 is judged if the discharge pipe thermistor
temperature is smaller than the condenser thermistor
temperature.
In case of J8 or J9, the system will be shut down when
the error is detected at all of operating units.

Supposed
Causes

Connector in poor contact


Thermistor defective
Outdoor unit PCB defective
Indoor unit PCB defective
Condenser thermistor defective in the case of J3 error
(outdoor unit heat exchanger thermistor in the cooling
mode, or indoor unit heat exchanger thermistor in the
heating mode)

Service Diagnosis

97

Si10-417.fm Page 98 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Trouble
shooting

Si10-417

Caution

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.

Turn on the power again.

Check No.6
Refer to
P.157

Error
displayed again on remote
controller?

NO

Reconnect.

YES
Connector
or thermistor
disconnected?

YES

Reconnect.

NO
Check No. 6
Check the thermistor
resistance value.

Normal?

NO

YES

Check No. 6
Check the indoor unit heat
exchanger thermistor
resistance value in the
heating mode.

Indoor unit
heat exchanger thermistor
functioning?
YES

NO

Replace defective
one(s) of the following
thermistors.
l Radiation fin
thermistor
l Discharge pipe
temperature
thermistor
l Outdoor unit heat
exchanger
temperature
thermistor
l Liquid pipe
thermistor
l Gas pipe thermistor
l Outdoor temperature
thermistor
Replace the following
thermistor.
l Indoor unit heat
exchanger
thermistor
Replace the outdoor
unit PCB. (Replace
the indoor unit PCB.)
(R3043)

P4 : Radiation fin thermistor


J3 : Discharge pipe temperature thermistor
J6 : Outdoor unit heat exchanger temperature thermistor
J8 : Liquid pipe temperature thermistor
J9 : Gas pipe temperature thermistor
H9 : Outdoor air temperature thermistor

98

Service Diagnosis

Si10-417.fm Page 99 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

5.2.37 Electrical Box Temperature Rise


Remote
Controller
Display

L3

Method of
Malfunction
Detection

An electrical box temperature rise is detected by


checking the radiation fin thermistor with the compressor
off.

Malfunction
Decision
Conditions

With the compressor off, the radiation fin temperature is


above 122C. (Reset is made when the temperature
drops below 113C.)

Supposed
Causes

Trouble
shooting

Fin temperature rise due to defective outdoor unit fan


Fin temperature rise due to short-circuit
Fin thermistor defective
Connector in poor contact
Outdoor unit PCB defective
Caution

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.
WARNING
To cool down the electricals, the
outdoor unit fan gets started when
the radiation fin temperature rises
above 120C and stops itself
when it drops below 113C.

Turn off the power and turn it


on again.

Check No.6
Refer to
P.157

Error
again or outdoor unit fan
activated?

YES

NO

Check
No.7-1
Refer to
P.158

B
Check No. 9
Check the outdoor unit
fan or related.

Malfunctioning

Functioning

Check No.9
Refer to
P.160

Radiation fin dirty?

Too dirty

Replace the fan


motor.
Correct the
connectors and fan
motor leads.
Replace the outdoor
unit PCB.
Clean up the radiation
fin.

Slightly dirty
Check No. 7-1
Check the installation condition.

Service Diagnosis

99

Si10-417.fm Page 100 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Si10-417

A
Check No. 6
Check the thermistor
resistance value.
l Fin thermistor
Check the radiation fin
temperature.

Thermistor
as specified in its
characteristic
chart?

NO

Replace the fin


thermistor.

YES

Above 122C?

NO

Replace the outdoor


unit PCB.

YES
B

100

(R2953)

Service Diagnosis

Si10-417.fm Page 101 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

5.2.38 Electrical Box Temperature Rise


Remote
Controller
Display

L3

Method of
Malfunction
Detection

An electrical box temperature rise is detected by


checking the radiation fin thermistor with the compressor
off.

Malfunction
Decision
Conditions

With the compressor off, the radiation fin temperature is


above 80C (above 75C in the case of 7.1kW class).
(Reset is made when the temperature drops below
70C.)

Supposed
Causes

Trouble
shooting

Fin temperature rise due to defective outdoor unit fan


Fin temperature rise due to short-circuit
Fin thermistor defective
Connector in poor contact
Outdoor unit PCB defective
Caution

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.
WARNING
To cool down the electricals, the
outdoor unit fan gets started when
the radiation fin temperature rises
above 78C and stops itself when
it drops below 70C.

Turn off the power and turn it


on again.

Check No.6
Refer to
P.157

Error
again or outdoor unit fan
activated?

YES

NO

Check
No.7-1
Refer to
P.158

B
Check No. 9
Check the outdoor unit
fan or related.

Malfunctioning

Functioning

Check No.9
Refer to
P.160

Radiation fin dirty?

Too dirty

Replace the fan


motor.
Correct the
connectors and fan
motor leads.
Replace the outdoor
unit PCB.
Clean up the radiation
fin.

Slightly dirty
Check No. 7-1
Check the installation condition.

Service Diagnosis

101

Si10-417.fm Page 102 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Si10-417

A
Check No. 6
Check the thermistor
resistance value.
l Fin thermistor
Check the radiation fin
temperature.

Thermistor
as specified in its
characteristic
chart?

NO

Replace the fin


thermistor.

YES
Above 80C?

NO

Replace the outdoor


unit PCB.

YES
B

102

(R2850)

Service Diagnosis

Si10-417.fm Page 103 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

5.2.39 Electrical Box Temperature Rise


Remote
Controller
Display

L3

Outdoor
Unit LED
Display

A5 14 24 31 44

Method of
Malfunction
Detection

An electrical box temperature rise is detected by


checking the radiation fin thermistor with the compressor
off.

Malfunction
Decision
Conditions

With the compressor off, the radiation fin temperature is


above 80C (above 75C in the case of 8.0 9.0kW
class). (Reset is made when the temperature drops
below 70C.)

Supposed
Causes

Trouble
shooting

Fin temperature rise due to defective outdoor unit fan


Fin temperature rise due to short-circuit
Fin thermistor defective
Connector in poor contact
Outdoor unit PCB defective
Caution

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.
WARNING
To cool down the electricals, the
outdoor unit fan gets started when
the radiation fin temperature rises
above 78C and stops itself when
it drops below 70C.

Turn off the power and turn it


on again.

Check No.6
Refer to
P.157

Error
again or outdoor unit fan
activated?

YES

NO

Check
No.7-1
Refer to
P.158

B
Check No. 9
Check the outdoor unit
fan or related.

Malfunctioning

Functioning

Check No.9
Refer to
P.160

Radiation fin dirty?

Too dirty

Replace the fan


motor.
Correct the
connectors and fan
motor leads.
Replace the outdoor
unit PCB.
Clean up the radiation
fin.

Slightly dirty
Check No. 7-1
Check the installation condition.

Service Diagnosis

103

Si10-417.fm Page 104 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Si10-417

A
Check No. 6
Check the thermistor
resistance value.
l Fin thermistor
Check the radiation fin
temperature.

Thermistor
as specified in its
characteristic
chart?

NO

Replace the fin


thermistor.

YES

Above 90C?

NO

Replace the outdoor


unit PCB.

YES
B

104

(R2850)

Service Diagnosis

Si10-417.fm Page 105 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

5.2.40 Electrical Box Temperature Rise


Remote
Controller
Display

L3

Method of
Malfunction
Detection

An electrical box temperature rise is detected by


checking the radiation fin thermistor with the compressor
off.

Malfunction
Decision
Conditions

With the compressor off, the radiation fin temperature is


above 80C (above 75C in the case of 7.1kW class).
(Reset is made when the temperature drops below
70C.)

Supposed
Causes

Trouble
shooting

Fin temperature rise due to defective outdoor unit fan


Fin temperature rise due to short-circuit
Fin thermistor defective
Connector in poor contact
Outdoor unit PCB defective

Caution

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.
WARNING
To cool down the electricals, the
outdoor unit fan gets started when
the radiation fin temperature rises
above 78C and stops itself when
it drops below 70C.

Turn off the power and turn it


on again.

Check No.6
Refer to
P.157

Error
again or outdoor unit fan
activated?

Check
No.7-2
Refer to
P.159

YES

NO
B
Check No. 9
Check the outdoor unit
fan or related.

Malfunctioning

Functioning

Check No.9
Refer to
P.160

Radiation fin dirty?

Too dirty

Replace the fan


motor.
Correct the
connectors and fan
motor leads.
Replace the outdoor
unit PCB.
Clean up the radiation
fin.

Slightly dirty
Check No. 7-2
Check the installation condition.

Service Diagnosis

105

Si10-417.fm Page 106 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Si10-417

A
Check No. 6
Check the thermistor
resistance value.
l Fin thermistor
Check the radiation fin
temperature.

Thermistor
as specified in its
characteristic
chart?

NO

Replace the fin


thermistor.

YES
Above 80C?

NO

Replace the outdoor


unit PCB.

YES
B

106

(R2850)

Service Diagnosis

Si10-417.fm Page 107 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

5.2.41 Radiation Fin Temperature Rise


Remote
Controller
Display

L4

Method of
Malfunction
Detection

A radiation fin temperature rise is detected by checking


the radiation fin thermistor with the compressor on.

Malfunction
Decision
Conditions

If the radiation fin temperature with the compressor on is


above 81C,
If a radiation fin temperature rise takes place 4 times
successively, the system will be shut down.
The error counter will reset itself if this or any other
error does not occur during the following 60-minute
compressor running time (total time).

Supposed
Causes

Trouble
shooting

Fin temperature rise due to defective outdoor unit fan


Fin temperature rise due to short-circuit
Fin thermistor defective
Connector in poor contact
Outdoor unit PCB defective
Caution

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.

Turn off the power and turn it


on again to get the system
started.

Check No.6
Refer to
P.157
Error displayed again?

YES

NO

Check
No.7-1
Refer to
P.158

B
Check No. 9
Check the outdoor unit
fan or related.

Malfunctioning

Functioning

Check No.9
Refer to
P.160

Radiation fin dirty?

Too dirty

Replace the fan


motor.
Correct the
connectors and fan
motor leads.
Replace the outdoor
unit PCB.
Clean up the radiation
fin.

Slightly dirty
Check No. 7-1
Check the installation condition.

Service Diagnosis

107

Si10-417.fm Page 108 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Si10-417

A
Check No. 6
Check the thermistor
resistance value.
l Fin thermistor
Check the radiation fin
temperature.

Thermistor
as specified in its
characteristic
chart?

NO

Replace the fin


thermistor.

YES
Above 81C?

YES
B

NO

Check the power


transistor and fin for
looseness. If they are
found to be fit tightly,
replace the PCB or
the power transistor.
(R2954)

108

Service Diagnosis

Si10-417.fm Page 109 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

5.2.42 Radiation Fin Temperature Rise


Remote
Controller
Display

L4

Method of
Malfunction
Detection

A radiation fin temperature rise is detected by checking


the radiation fin thermistor with the compressor on.

Malfunction
Decision
Conditions

If the radiation fin temperature with the compressor on is


above 90C,
If a radiation fin temperature rise takes place 4 times
successively, the system will be shut down.
The error counter will reset itself if this or any other
error does not occur during the following 60-minute
compressor running time (total time).

Supposed
Causes

Trouble
shooting

Fin temperature rise due to defective outdoor unit fan


Fin temperature rise due to short-circuit
Fin thermistor defective
Connector in poor contact
Outdoor unit PCB defective
Caution

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.

Turn off the power and turn it


on again to get the system
started.

Check No.6
Refer to
P.157
Error displayed again?

YES

NO

Check
No.7-1
Refer to
P.158

B
Check No. 9
Check the outdoor unit
fan or related.

Malfunctioning

Functioning

Check No.9
Refer to
P.160

Radiation fin dirty?

Too dirty

Replace the fan


motor.
Correct the
connectors and fan
motor leads.
Replace the outdoor
unit PCB.
Clean up the radiation
fin.

Slightly dirty
Check No. 7-1
Check the installation condition.

Service Diagnosis

109

Si10-417.fm Page 110 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Si10-417

A
Check No. 6
Check the thermistor
resistance value.
l Fin thermistor
Check the radiation fin
temperature.

Thermistor as
specified in its characteristic
chart?

NO

Replace the fin


thermistor.

YES
Above 90C?
YES
B

NO

Check the power


transistor and fin for
looseness. If they are
found to be fit tightly,
replace the PCB or
the power transistor.
(R2851)

110

Service Diagnosis

Si10-417.fm Page 111 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

5.2.43 Radiation Fin Temperature Rise


Remote
Controller
Display

L4

Outdoor
Unit LED
Display

A5 11 21 31 44

Method of
Malfunction
Detection

A radiation fin temperature rise is detected by checking


the radiation fin temperature being detected by the fin
thermistor with the compressor on.

Malfunction
Decision
Conditions

If the radiation fin temperature with the compressor on is


above 90C for 5.2~7.5 kW-or-smaller class systems or
above 85C for 8.0 9.0 kW class systems,
If a radiation fin temperature rise takes place 4 times
successively, the system will be shut down.
The error counter will reset itself if this or any other
error does not occur during the following 60-minute
compressor running time (total time).

Supposed
Causes

Trouble
shooting

Fin temperature rise due to defective outdoor unit fan


Fin temperature rise due to short-circuit
Fin thermistor defective
Connector in poor contact
Outdoor unit PCB defective
Caution

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.

Turn off the power and turn it


on again to get the system
started.

Check No.6
Refer to
P.157

Error displayed again?

YES

NO

Check
No.7-1
Refer to
P.158

Check No. 9
Check the outdoor unit
fan or related.

B
Malfunctioning

Functioning

Check No.9
Refer to
P.160

Radiation fin dirty?

Too dirty

Replace the fan


motor.
Correct the
connectors and fan
motor leads.
Replace the outdoor
unit PCB.
Clean up the radiation
fin.

Slightly dirty
Check No. 7-1
Check the installation condition.

Service Diagnosis

111

Si10-417.fm Page 112 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Si10-417

A
Check No. 6
Check the thermistor
resistance value.
l Fin thermistor
Check the radiation fin
temperature.

Thermistor
as specified in its
characteristic
chart?

NO

Replace the fin


thermistor.

YES
Above 90C?
YES
B

NO

Check the power


transistor and fin for
looseness. If they are
found to be fit tightly,
replace the PCB or
the power transistor.
(R2851)

112

Service Diagnosis

Si10-417.fm Page 113 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

5.2.44 Radiation Fin Temperature Rise


Remote
Controller
Display

L4

Method of
Malfunction
Detection

A radiation fin temperature rise is detected by checking


the radiation fin thermistor with the compressor on.

Malfunction
Decision
Conditions

If the radiation fin temperature with the compressor on is


above 90C,
If a radiation fin temperature rise takes place 4 times
successively, the system will be shut down.
The error counter will reset itself if this or any other
error does not occur during the following 60-minute
compressor running time (total time).

Supposed
Causes

Trouble
shooting

Fin temperature rise due to defective outdoor unit fan


Fin temperature rise due to short-circuit
Fin thermistor defective
Connector in poor contact
Outdoor unit PCB defective
Caution

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.

Turn off the power and turn it


on again to get the system
started.

Check No.6
Refer to
P.157
Error displayed again?

YES

NO

Check
No.7-2
Refer to
P.159

B
Check No. 9
Check the outdoor unit
fan or related.

Malfunctioning

Functioning

Check No.9
Refer to
P.160

Radiation fin dirty?

Too dirty

Replace the fan


motor.
Correct the
connectors and fan
motor leads.
Replace the outdoor
unit PCB.
Clean up the radiation
fin.

Slightly dirty
Check No. 7-2
Check the installation
condition.

Service Diagnosis

113

Si10-417.fm Page 114 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Si10-417

A
Check No. 6
Check the thermistor
resistance value.
l Fin thermistor
Check the radiation fin
temperature.

Thermistor as
specified in its characteristic
chart?

NO

Replace the fin


thermistor.

YES
Above 90C?
YES
B

NO

Check the power


transistor and fin for
looseness. If they are
found to be fit tightly,
replace the PCB or
the power transistor.
(R2851)

114

Service Diagnosis

Si10-417.fm Page 115 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

5.2.45 Output Over Current Detection


Remote
Controller
Display

L5

Method of
Malfunction
Detection

An output over-current is detected by checking the


current that flows in the inverter DC section.

Malfunction
Decision
Conditions

A position signal error occurs while the compressor is

running.

A speed error occurs while the compressor is running.


An output over-current input is fed from the output

over-current detection circuit to the microcomputer.

The system will be shut down if the error occurs 16

times.

Clearing condition: Continuous run for about 5

minutes (normal)
Supposed
Causes

Service Diagnosis

Over-current due to defective power transistor


Over-current due to wrong internal wiring
Over-current due to abnormal supply voltage
Over-current due to defective PCB
Error detection due to defective PCB
Over-current due to closed stop valve
Over-current due to compressor failure
Over-current due to poor installation condition

115

Si10-417.fm Page 116 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Trouble
shooting

Check
No.7-1
Refer to
P.158

Check No.8
Refer to
P.160

Check
No.13
Refer to
P.163

Si10-417

Caution

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.

An output over-current may result from wrong internal wiring. If the


wires have been disconnected and reconnected for part
replacement, for example, and the system is interrupted by an
output over-current, take the following procedure.

Stop valve fully open?

Fully open the stop


valve.

YES
Turn off the power and turn it
on again to get the system
started. See if the same error
occurs.
NO
Error again?

YES
Turn off the power and
disconnect the harnesses U, V
and W.

Check with the inverter


checker ().

Any LED off?


NO
2A

116

NO

YES

Correct the power


supply or replace the
SPM.
(Replace the outdoor
unit PCB.)

Service Diagnosis

Si10-417.fm Page 117 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

A
Monitor the supply voltage,
discharge and suction
pressures, and other factors
for a long term.
Possible causes
l Instantaneous supply
voltage drop
l Compressor motor
overloaded
l Contact-induced electrical
short-circuit

Keep on using as it is
(monitor).
Check the electricals'
connectors and other
fittings.
Inverter checker
Part No.: 1225477

2A
Check No. 13
Check the power transistor.

Normal?

NO

YES
Turn off the power, and
reconnect the harnesses. Turn
on the power again and get
restarted.

Replace the SPM.


(Replace the outdoor
unit PCB.)

Check the supply voltage.

Voltage as rated?

NO

Correct the power


supply.

YES
Short-circuit or
breakage between
compressor's coil
phases?

YES

Replace the
compressor.

NO
Check No. 8
Check the discharge pressure.
Check No. 7-1
Check the installation condition.
(R2852)

Service Diagnosis

117

Si10-417.fm Page 118 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Si10-417

5.2.46 Output Over Current Detection


Remote
Controller
Display

L5

Outdoor
Unit LED
Display

A5 11 21 34 41

Method of
Malfunction
Detection

An output over-current is detected by checking the


current that flows in the inverter DC section.

Malfunction
Decision
Conditions

A position signal error occurs while the compressor is

running.

A speed error occurs while the compressor is running.


An output over-current input is fed from the output

over-current detection circuit to the microcomputer.

The system will be shut down if the error occurs 16

times.

Clearing condition: Continuous run for about 5

minutes (normal)
Supposed
Causes

118

Over-current due to defective power transistor


Over-current due to wrong internal wiring
Over-current due to abnormal supply voltage
Over-current due to defective PCB
Error detection due to defective PCB
Over-current due to closed stop valve
Over-current due to compressor failure
Over-current due to poor installation condition

Service Diagnosis

Si10-417.fm Page 119 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

Trouble
shooting

Check
No.7-1
Refer to
P.158

Check No.8
Refer to
P.160

Check No.13
Refer to
P.163

Caution

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.

An output over-current may result from wrong internal wiring. If the


wires have been disconnected and reconnected for part
replacement, for example, and the system is interrupted by an
output over-current, take the following procedure.

Stop valve fully open?

NO

Fully open the stop


valve.

YES
Turn off the power and turn it
on again to get the system
started. See if the same error
occurs.
NO
Error again?

YES
Turn off the power and
disconnect the harnesses U, V
and W.

Keep on using as it is
(monitor).
Check the electricals'
connectors and other
fittings.
Inverter checker
Part No.: 1225477

Check with the inverter


checker ().

YES
Any LED off?
NO
2A

Service Diagnosis

Correct the power


supply or replace the
SPM.
(Replace the outdoor
unit PCB.)

119

Si10-417.fm Page 120 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Si10-417

A
Monitor the supply voltage,
discharge and suction
pressures, and other factors
for a long term.
Possible causes
l Instantaneous supply
voltage drop
l Compressor motor
overloaded
l Contact-induced electrical
short-circuit

Keep on using as it is
(monitor).
Check the electricals'
connectors and other
fittings.
Inverter checker
Part No.: 1225477

2A
Check No. 13
Check the power transistor.

Normal?

NO

YES
Turn off the power, and
reconnect the harnesses. Turn
on the power again and get
restarted.

Replace the SPM.


(Replace the outdoor
unit PCB.)

Check the supply voltage.

Voltage as rated?

Correct the power


supply or replace the
SPM.
(Replace the outdoor
unit PCB.)

NO

Correct the power


supply.

YES
Short-circuit or
breakage between
compressor's coil
phases?

YES

Replace the
compressor.

NO
Check No. 8
Check the discharge pressure.
Check No. 7-1
Check the installation condition.
(R2852)

120

Service Diagnosis

Si10-417.fm Page 121 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

5.2.47 Output Over Current Detection


Remote
Controller
Display

L5

Method of
Malfunction
Detection

An output over-current is detected by checking the


current that flows in the inverter DC section.

Malfunction
Decision
Conditions

A position signal error occurs while the compressor is

running.

A speed error occurs while the compressor is running.


An output over-current input is fed from the output

over-current detection circuit to the microcomputer.

The system will be shut down if the error occurs 16

times.

Clearing condition: Continuous run for about 5

minutes (normal)
Supposed
Causes

Service Diagnosis

Over-current due to defective power transistor


Over-current due to wrong internal wiring
Over-current due to abnormal supply voltage
Over-current due to defective PCB
Error detection due to defective PCB
Over-current due to closed stop valve
Over-current due to compressor failure
Over-current due to poor installation condition

121

Si10-417.fm Page 122 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Trouble
shooting

Check
No.7-2
Refer to
P.159

Check No.8
Refer to
P.160

Check No.13
Refer to
P.163

Si10-417

Caution

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.

An output over-current may result from wrong internal wiring. If the


wires have been disconnected and reconnected for part
replacement, for example, and the system is interrupted by an
output over-current, take the following procedure.

Stop valve fully open?

NO

Fully open the stop


valve.

YES
Turn off the power and turn it
on again to get the system
started. See if the same error
occurs.
NO
Error again?

YES
Turn off the power and
disconnect the harnesses U, V
and W.

Keep on using as it is
(monitor).
Check the electricals'
connectors and other
fittings.
Inverter checker
Part No.: 1225477

Check with the inverter


checker ().

YES
Any LED off?
NO
2A

122

Correct the power


supply or replace the
SPM.
(Replace the outdoor
unit PCB.)

Service Diagnosis

Si10-417.fm Page 123 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

A
Monitor the supply voltage,
discharge and suction
pressures, and other factors
for a long term.
Possible causes
l Instantaneous supply
voltage drop
l Compressor motor
overloaded
l Contact-induced electrical
short-circuit

Keep on using as it is
(monitor).
Check the electricals'
connectors and other
fittings.
Inverter checker
Part No.: 1225477

2A
Check No. 13
Check the power transistor.

Normal?

NO

YES
Turn off the power, and
reconnect the harnesses. Turn
on the power again and get
restarted.

Replace the SPM.


(Replace the outdoor
unit PCB.)

Check the supply voltage.

Voltage as rated?

Correct the power


supply or replace the
SPM.
(Replace the outdoor
unit PCB.)

NO

Correct the power


supply.

YES
Short-circuit or
breakage between
compressor's coil
phases?

YES

Replace the
compressor.

NO
Check No. 8
Check the discharge pressure.
Check No. 7-1
Check the installation condition.
(R2852)

Service Diagnosis

123

Si10-417.fm Page 124 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Si10-417

5.3 System
5.3.1 Insufficient Gas
Remote
Controller
Display

U0

Method of
Malfunction
Detection

Gas shortage detection I : A gas shortage is detected by


checking the CT-detected input current value and the
compressor running frequency.
Gas shortage detection II : A gas shortage is detected by
checking the difference between indoor unit heat
exchanger temperature and room temperature as well
as the difference between outdoor unit heat exchanger
temperature and room temperature.

Malfunction
Decision
Conditions

Gas shortage detection I :


Input current <
(A/Hz) x Compressor running
frequency Voltage +
However, when the status of running frequency
>
(Hz) is kept on for a certain time.
Note : The values are different from model to model.

FTK(X)S,
ATK(X)S series.

1120 / 256

80

65

Others

2760 / 256

140

55

Gas shortage detection II :


If a gas shortage error takes place 4 times successively,
the system will be shut down. The error counter will reset
itself if this or any other error does not occur during the
following 60-minute compressor running time (total
time).
Supposed
Causes

Refrigerant shortage (refrigerant leakage)


Poor compression performance of compressor
Discharge pipe thermistor disconnected, or indoor unit

or outdoor unit heat exchanger thermistor


disconnected, room or outdoor air temperature
thermistor disconnected
Stop valve closed
Electronic expansion valve defective

124

Service Diagnosis

Si10-417.fm Page 125 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

Trouble
shooting

Caution

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.
YES

Any thermistor
disconnected?

Check No.4
Refer to
P.151

NO

Check No.6
Refer to
P.157

Reconnect in position.
* Discharge pipe
thermistor
* Indoor / outdoor
unit heat
exchanger
thermistor
* Room temperature
thermistor
* Outdoor air
thermistor

Stop valve closed?

YES

Open the stop valve.

NO
Check for gas leakage.
Oil
oozing at relay pipe
connections?

YES

NO
Oil oozing at
internal piping?

YES

Repair the pipe flare


or replace the square
union.
A

NO
Check No. 4
Electronic expansion valve
functioning?

NO

YES

Check the CT.

Malfunctioning

Replace the electronic


expansion valve.
CT in trouble (refer to
H8).

Functioning
Change for a specified amount
of fresh refrigerant.

Gas shortage
error again?

YES

NO
Procedure complete

Service Diagnosis

125

Si10-417.fm Page 126 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Si10-417

Compressor vibrating
too much?

YES

NO

Check the power


transistor harness for
looseness. Correct it
as required. Also
replace cracked pipe if
any.
Check the pipes for
improper contact.
Correct as required.
Also replace cracked
pipe if any.

B
Malfunctioning
Check No. 6
Check the thermistors.

Functioning

Replace the room


temperature or
outdoor air thermistor,
or the indoor unit or
outdoor unit heat
exchanger thermistor.
(1) Replace the PCB.
(2) Replace the
compressor.
(R2853)

126

Service Diagnosis

Si10-417.fm Page 127 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

5.3.2 Insufficient Gas


Remote
Controller
Display

U0

Method of
Malfunction
Detection

Gas shortage detection I : A gas shortage is detected by


checking the CT-detected input current value and the
compressor running frequency.
Gas shortage detection II : A gas shortage is detected by
checking the difference between indoor unit heat
exchanger temperature and room temperature as well
as the difference between outdoor unit heat exchanger
temperature and room temperature.

Malfunction
Decision
Conditions

Gas shortage detection I :


Input current <
(A/Hz) x Compressor running
frequency Voltage +
However, when the status of running frequency > 55
(Hz) is kept on for a certain time.
Note : The values are different from model to model.

R410A

1756 / 256

50

R22

2600 / 256

300

RXD71BVMA

2420 / 256

55

Gas shortage detection II :


If a gas shortage error takes place 4 times successively,
the system will be shut down. The error counter will reset
itself if this or any other error does not occur during the
following 60-minute compressor running time (total
time).
Supposed
Causes

Refrigerant shortage (refrigerant leakage)


Poor compression performance of compressor
Discharge pipe thermistor disconnected, or indoor unit

or outdoor unit heat exchanger thermistor


disconnected, room or outside air temperature
thermistor disconnected
Stop valve closed
Electronic expansion valve defective

Service Diagnosis

127

Si10-417.fm Page 128 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Trouble
shooting

Si10-417

Caution

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.

Any thermistor
disconnected?

Check No.4
Refer to
P.151

Check No.6
Refer to
P.157

NO

YES
* Discharge pipe
thermistor
* Indoor / outdoor
unit heat
exchanger
thermistor
* Room
temperature
thermistor
* Outdoor air
thermistor

Stop valve closed?

YES

Reconnect in position.

Open the stop valve.

NO
Check for gas leakage.
Oil
oozing at relay pipe
connections?

YES

NO
Oil oozing
at internal piping?

YES

Repair the pipe flare


or replace the square
union.
A

NO
Check No. 4
Electronic expansion valve
functioning?

NO

YES

Check the CT.

Malfunctioning

Replace the electronic


expansion valve.
CT in trouble (refer to
H8).

Functioning
Change for a specified
amount of fresh refrigerant.

Gas shortage
error again?

YES

NO
Procedure complete

128

Service Diagnosis

Si10-417.fm Page 129 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

Compressor vibrating
too much?

YES

NO

Check the power


transistor harness for
looseness. Correct it
as required. Also
replace cracked pipe if
any.
Check the pipes for
improper contact.
Correct as required.
Also replace cracked
pipe if any.

B
Malfunctioning
Check No. 6
Check the thermistors.

Functioning

Replace the room


temperature or
outdoor air thermistor,
or the indoor unit or
outdoor unit heat
exchanger thermistor.
(1) Replace the PCB.
(2) Replace the
compressor.
(R2853)

Service Diagnosis

129

Si10-417.fm Page 130 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Si10-417

5.3.3 Insufficient Gas


Remote
Controller
Display

U0

Outdoor
Unit LED
Display

A5 11 21 34 44

Method of
Malfunction
Detection

Gas shortage detection I : A gas shortage is detected by


checking the CT-detected input current value and the
compressor running frequency.
Gas shortage detection II : A gas shortage is detected by
checking the difference between indoor unit heat
exchanger temperature and room temperature as well
as the difference between outdoor unit heat exchanger
temperature and room temperature.

Malfunction
Decision
Conditions

Gas shortage detection I :


Input current < 8.78 / 256 (A/Hz) x Compressor running
frequency + 0.25
However, when the status of running frequency > 55
(Hz) is kept on for a certain time.
Note : The values are different from model to model.
Gas shortage detection II :
If a gas shortage error takes place 4 times straight, the
system will be shut down. The error counter will reset
itself if this or any other error does not occur during the
following 60-minute compressor running time (total
time).

Supposed
Causes

Refrigerant shortage (refrigerant leakage)


Poor compression performance of compressor
Discharge pipe thermistor disconnected, or indoor unit

or outdoor unit heat exchanger thermistor


disconnected, room or outside air temperature
thermistor disconnected
Stop valve closed
Electronic expansion valve defective

130

Service Diagnosis

Si10-417.fm Page 131 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

Trouble
shooting

Caution

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.

Any thermistor
disconnected?

Check No.4
Refer to
P.151

Check No.6
Refer to
P.157

NO

YES
* Discharge pipe
thermistor
* Indoor / outdoor
unit heat
exchanger
thermistor
* Room
temperature
thermistor
* Outdoor air
thermistor

Stop valve closed?

YES

Reconnect in position.

Open the stop valve.

NO
Check for gas leakage.
Oil
oozing at relay pipe
connections?

YES

NO
Oil oozing
at internal piping?

YES

Repair the pipe flare


or replace the square
union.
A

NO
Check No. 4
Electronic expansion valve
functioning?

NO

YES

Check the CT.

Malfunctioning

Replace the electronic


expansion valve.
CT in trouble (refer to
H8).

Functioning
Change for a specified
amount of fresh refrigerant.

Gas shortage
error again?

YES

NO
Procedure complete

Service Diagnosis

131

Si10-417.fm Page 132 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Si10-417

Compressor vibrating
too much?

YES

NO

Check the power


transistor harness for
looseness. Correct it
as required. Also
replace cracked pipe if
any.
Check the pipes for
improper contact.
Correct as required.
Also replace cracked
pipe if any.

B
Malfunctioning
Check No. 6
Check the thermistors.

Functioning

Replace the room


temperature or
outdoor air thermistor,
or the indoor unit or
outdoor unit heat
exchanger thermistor.
(1) Replace the PCB.
(2) Replace the
compressor.
(R2853)

132

Service Diagnosis

Si10-417.fm Page 133 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

5.3.4 Insufficient Gas


Remote
Controller
Display

U0

Method of
Malfunction
Detection

Gas shortage detection I : A gas shortage is detected by


checking the power consumption value and the
compressor running frequency.
Gas shortage detection II : A gas shortage is detected by
checking the difference between indoor unit heat
exchanger temperature and room temperature as well
as the difference between outdoor unit heat exchanger
temperature and room temperature.

Malfunction
Decision
Conditions

Gas shortage detection I :


Power consumption < 1862 / 256 (A/Hz) Compressor
running frequency + (-18)
However, when the status of running frequency > 61
(Hz) is kept on for a certain time.
Note : The values are different from model to model.
Gas shortage detection II :
When the condition of the following 1-3 continued for a
certain time.
1. During discharge pipe temperature control
2. Discharge pipe temp. > (255 / 256) target discharge
pipe temp. +20
3. Electronic expansion valve opening (the biggest value
among operating units) 450
If a gas shortage error takes place 4 times successively,
the system will be shut down. The error counter will reset
itself if this or any other error does not occur during the
following 60-minute compressor running time (total
time).

Supposed
Causes

Refrigerant shortage (refrigerant leakage)


Poor compression performance of compressor
Discharge pipe thermistor disconnected, or indoor unit

or outdoor unit heat exchanger thermistor


disconnected, room or outdoor air temperature
thermistor disconnected
Stop valve closed
Electronic expansion valve defective

Service Diagnosis

133

Si10-417.fm Page 134 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Trouble
shooting

Si10-417

Caution

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.

Any thermistor
disconnected?

Check No.4
Refer to
P.151

Check No.6
Refer to
P.157

NO

YES
* Discharge pipe
thermistor
* Indoor / outdoor
unit heat
exchanger
thermistor
* Room
temperature
thermistor
* Outdoor air
thermistor

Stop valve closed?

YES

Reconnect in position.

Open the stop valve.

NO
Check for gas leakage.
Oil
oozing at relay pipe
connections?

YES

NO
Oil oozing
at internal piping?

YES

Repair the pipe flare


or replace the square
union.
A

NO
Check No. 4
Electronic expansion valve
functioning?

NO

YES

Check the CT.

Malfunctioning

Replace the electronic


expansion valve.
CT in trouble (refer to
H8).

Functioning
Change for a specified
amount of fresh refrigerant.

Gas shortage
error again?

YES

NO
Procedure complete

134

Service Diagnosis

Si10-417.fm Page 135 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

Compressor vibrating
too much?

YES

NO

Check the power


transistor harness for
looseness. Correct it
as required. Also
replace cracked pipe if
any.
Check the pipes for
improper contact.
Correct as required.
Also replace cracked
pipe if any.

B
Malfunctioning
Check No. 6
Check the thermistors.

Functioning

Replace the room


temperature or
outdoor air thermistor,
or the indoor unit or
outdoor unit heat
exchanger thermistor.
(1) Replace the PCB.
(2) Replace the
compressor.
(R2853)

Service Diagnosis

135

Si10-417.fm Page 136 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Si10-417

5.3.5 Over-voltage Detection


Remote
Controller
Display

U2

Method of
Malfunction
Detection

An abnormal voltage rise is detected by checking the


specified over-voltage detection circuit.

Malfunction
Decision
Conditions

An over-voltage signal is fed from the over-voltage

Supposed
Causes

Supply voltage not as specified


Over-voltage detection circuit defective
PAM control part(s) defective

detection circuit to the microcomputer (The voltage is


over 400V).
The system will be shut down if the error occurs 5
times.
Clearing condition: Continuous run for about 60
minutes (normal)

Trouble
shooting

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.

Caution

Check the supply voltage.

Supply voltage as
specified?

NO

Correct the power


supply.

YES

Turn on the
power again.Error displayed
again?

NO

YES
Repeat a
couple of times.
A
Disturbance factors
Noise Power supply distortion

Replace the SPM.


(Replace the outdoor
unit PCB.)

Check for such factors


for a long term.
(R2957)

Note:

136

If the model doesnt have SPM, replace the outdoor unit


PCB.

Service Diagnosis

Si10-417.fm Page 137 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

5.3.6 Low-voltage Detection


Remote
Controller
Display

U2

Method of
Malfunction
Detection

An abnormal voltage rise or drop is detected by checking


the detection circuit or DC voltage detection circuit.

Malfunction
Decision
Conditions

An over-voltage signal is fed from the over-voltage

Supposed
Causes

Supply voltage not as specified


Over-voltage detector or DC voltage detection circuit

detection circuit to the microcomputer, or the voltage


being detected by the DC voltage detection circuit is
judged to be below 150 V for 0.1 second.
The system will be shut down if the error occurs 16
times.
Clearing condition: Continuous run for about 60
minutes (normal)

defective

PAM control part(s) defective

Trouble
shooting

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.

Caution

Check the supply voltage.

Supply voltage as
specified?

NO

Correct the power


supply.

YES

Turn on the
power again. System
restarted?
NO
Repeat a
couple of times.
A

YES

Replace the SPM.


(Replace the outdoor
unit PCB.)

(Precaution before turning on the power again)


Make sure the power has been off for
at least 30 seconds.
Disturbance factors
Check for such factors
Noise Power supply distortion
for a long term.
Try to get restarted a
couple of times.
(R2854)

Service Diagnosis

137

Si10-417.fm Page 138 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Si10-417

5.3.7 Low-voltage Detection


Remote
Controller
Display

U2

Outdoor
Unit LED
Display

A5 14 21 31 44

Method of
Malfunction
Detection

An abnormal voltage rise or drop is detected by checking


the detection circuit or DC voltage detection circuit.

Malfunction
Decision
Conditions

An over-voltage signal is fed from the over-voltage

Supposed
Causes

Supply voltage not as specified


Over-voltage detector or DC voltage detection circuit

detection circuit to the microcomputer, or the voltage


being detected by the DC voltage detection circuit is
judged to be below 150 V for 0.1 second.
The system will be shut down if the error occurs 16
times.
Clearing condition: Continuous run for about 60
minutes (normal)

defective

PAM control part(s) defective

138

Service Diagnosis

Si10-417.fm Page 139 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

Trouble
shooting

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.

Caution

Check the supply voltage.

Supply voltage as
specified?

NO

Correct the power


supply.

YES

Turn on the
power again. System
restarted?

YES

NO
Repeat a
couple of times.
A

Replace the SPM.


(Replace the outdoor
unit PCB.)

(Precaution before turning on the power again)


Make sure the power has been off for
at least 30 seconds.
Disturbance factors
Check for such factors
Noise Power supply distortion
for a long term.
Try to get restarted a
couple of times.
(R2854)

Service Diagnosis

139

Si10-417.fm Page 140 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Si10-417

5.3.8 Over-voltage Detection


Remote
Controller
Display

U2

Method of
Malfunction
Detection

An abnormal voltage rise is detected by checking the


detection circuit or DC voltage detection circuit.

Malfunction
Decision
Conditions

An over-voltage signal is fed from the over-voltage

Supposed
Causes

Supply voltage not as specified


Over-voltage detector or DC voltage detection circuit

detection circuit to the microcomputer, or more than


430 V occurred the voltage detected by the DC
voltage detection circuit.
The system will be shut down if the error occurs 4
times.
Clearing condition: Continuous run for about 60
minutes (normal)

defective

PAM control part(s) defective

140

Service Diagnosis

Si10-417.fm Page 141 Wednesday, September 22, 2004 6:38 PM

Si10-417

Troubleshooting

Trouble
shooting
Caution

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.

Check the supply voltage.

Supply voltage as
specified?

NO

Correct the power


supply.

YES

Turn on the
power again.
System restarted?

YES

NO
Repeat a
couple of times.
Replace the SPM.
(Replace the outdoor
unit PCB.)
A
(Precaution before turning on the power again)
Make sure the power has been off for
at least 30 seconds.
Disturbance factors
Check for such factors
Noise Power supply
for a long term.
distortion
Try to get restarted
a couple of times.
(R2854)

Note:

If the model doesn't have SPM, replace the outdoor unit


PCB.

Service Diagnosis

141

Si10-417.fm Page 142 Wednesday, September 22, 2004 6:38 PM

Troubleshooting

Si10-417

5.3.9 Signal Transmission Error (between Indoor


and Outdoor Units)
Remote
Controller
Display

U4

Method of
Malfunction
Detection

The data received from the outdoor unit in indoor unitoutdoor unit signal transmission is checked whether it is
normal.

Malfunction
Decision
Conditions

When the data sent from the outdoor unit cannot be


received normally, or when the content of the data is
abnormal.

Supposed
Causes

Faulty outdoor unit PCB.


Faulty indoor unit PCB.
Indoor unit-outdoor unit signal transmission error due

to wiring error.

Indoor unit-outdoor unit signal transmission error due

to disturbed power supply waveform.

Indoor unit-outdoor unit signal transmission error due

to breaking of wire in the connection wires between


the indoor and outdoor units (wire No. 2).

142

Service Diagnosis

Si10-417.fm Page 143 Wednesday, September 22, 2004 6:38 PM

Si10-417

Trouble
shooting

Check No.10
Refer to
P.162

Troubleshooting

Caution

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.

Check the indoor unit-outdoor


unit connection wires.
Is there any wiring
error?
NO
Check the outdoor unit's LED
A.

Is LED A flashing?

YES

NO

Correct the indoor


unit-outdoor unit
connection wires.

Diagnose the outdoor


unit.

YES
Check the voltage of the
indoor unit-outdoor unit
connection wires between No.
1 and No. 2, and between No
2 and No. 3.
Is the voltage 0 V?

YES

NO
Check No. 10
Check power supply waveform.
Is there any
disturbance?
YES

NO

Replace the
connection wires
between the indoor
and outdoor units.

Replace indoor unit


control PCB .
Locate the cause of the
disturbance of the
power supply
waveform, and correct
it.
(R2840)

Service Diagnosis

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Troubleshooting

Si10-417

5.3.10 Outdoor Unit PCB Abnormality or Signal


Transmission Circuit Abnormality
Remote
Controller
Display

U4

Method of
Malfunction
Detection

The data received from the outdoor unit in indoor unitoutdoor unit signal transmission is checked whether it is
normal.

Malfunction
Decision
Conditions

When the data sent from the outdoor unit cannot be


received normally, or when the content of the data is
abnormal.
If the indoor unit cannot communicate with the outdoor
unit for 15 seconds, the system will be shut down.

Supposed
Causes

Faulty outdoor unit PCB.


Faulty indoor unit PCB.
Indoor unit-outdoor unit signal transmission error due

to wiring error.

Indoor unit-outdoor unit signal transmission error due

to breaking of wire in the connection wires between


the indoor and outdoor units (the transmission wire).

144

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Si10-417

Troubleshooting

Trouble
shooting

Caution

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.

Check the indoor unit-outdoor


unit connection wires.

Is there any wiring error?

YES

NO
Fully insulated?
ex. between wirings,
earth.
Fine

Not enough

The connection
YES
wiring length over
30m?
NO
Check the outdoor unit's LED
A.

Is LED A flashing?

NO

Correct the indoor


unit-outdoor unit
connection wires.
Replace the
connection wirings.

Carry out the wiring


work within the
regulation.
(less than 30m)

Replace the outdoor


unit PCB.

YES
Disconnect the No.3 terminal.
Check the voltage of the
indoor unit-outdoor unit
connection wires between
No.2 and No. 3. (Touch the
No.2 termintal with (-) in DC
range)

Is the voltage 30~50V?

YES

Replace the indoor


unit PCB.

NO
Replace the outdoor
unit PCB.
(R3046)

Service Diagnosis

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Troubleshooting

Si10-417

5.3.11 Unspecified Voltage (between Indoor and


Outdoor Units)
Remote
Controller
Display

UA

Method of
Malfunction
Detection

The supply power is detected for its requirements


(different from separate type and multi type) by the
indoor / outdoor transmission signal.

Malfunction
Decision
Conditions

The separate type and multi type are interconnected.

Supposed
Causes

Trouble
shooting

Wrong models interconnected


Wrong indoor unit PCB mounted
Indoor unit PCB defective
Wrong outdoor unit PCB mounted or defective

Caution

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.

Check the indoor and outdoor


unit model numbers.
Indoor unit
and outdoor unit
matched?

NO

Match the compatible


models.

YES
Check the code numbers
(2P01234, for example) of the
indoor and outdoor unit PC
boards with the Parts List.

Matched compatibly?
YES

146

NO

Change for the


specified PC board (1)
or (2).
Replace the indoor
unit PC board (1) (or
the outdoor unit PC
board).
(Q0347)

Service Diagnosis

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Si10-417

Troubleshooting

5.3.12 Anti-icing Function in Other Rooms /


Unspecified Voltage (between Indoor and
Outdoor Units)
Remote
Controller
Display

UA, UH

Outdoor
Unit LED
Display

A5 11 21 31 41

Method of
Malfunction
Detection

A wrong connection is detected by checking the


combination of indoor and outdoor units on the
microcomputer.

Malfunction
Decision
Conditions

Operation halt due to the anti-icing function in other

rooms

Operation halt due to unspecified internal and/or

external voltages

Operation halt due to mismatching of indoor and

outdoor units
Supposed
Causes

Operation halt due to the anti-icing function in other

rooms

Wrong connections at the indoor unit


PCB wrongly connected

Trouble
shooting

Caution

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.

Error-displaying
air-conditioner
running?

NO

YES
Supply voltage
as specified?

NO

The freeze protection


function is activated in
other rooms. Refer to
A5.
Correct.

YES
Check the model name.

Normal?

NO

Reconnect.

YES
Check the combination of all
the models being connected.
(R3066)

Service Diagnosis

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Troubleshooting

Si10-417

5.3.13 Anti-icing Function in Other Rooms /


Unspecified Voltage (between Indoor and
Outdoor Units)
Remote
Controller
Display

UA,UH

Method of
Malfunction
Detection

A wrong connection is detected by checking the


combination of indoor and outdoor units on the
microcomputer.

Malfunction
Decision
Conditions

Operation halt due to the anti-icing function in other

Supposed
Causes

Operation halt due to the anti-icing function in other

Trouble
shooting

rooms

Operation halt due to unspecified voltage between

indoor and outdoor units


rooms

Wrong connections at the indoor unit


PCB wrongly connected

Caution

Be sure to turn off power switch before connect or


disconnect connector, or parts damage may be occurred.

Error-displaying
air-conditioner
running?

NO

The anti-icing function


is activated in other
rooms. Refer to A5.

YES
Supply voltage
as specified?

NO

Correct.

YES
Check the model number.

Normal?

NO

Reconnect.

YES
Check the combination of all
the models being connected.
(R3045)

148

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Troubleshooting

5.4 Check
5.4.1 Fan Motor Connector Output Check
Check
No.01

1. Check connector connection.


2. Check motor power supply voltage output
(pins 4-7 and 4-8).
3. Check motor control voltage (pins 4-3).
4. Check rotation command voltage output (pins 4-2).
5. Check rotation pulse input (pins 4-1).
S1
7
6
5
4
3
2
1

Motor power supply voltage


Unused
Unused
P.0V (reference potential)
Motor control voltage (15 VDC)
Rotation command voltage (1~ 6 VDC)
Rotation pulse input
(R3199)

<In case of Floor Standing Type>


Upper fan connector
7
6
5
4
3
2
1

Motor power supply voltage


Unused
Unused
P.0V (reference potential)
Motor control voltage (15 VDC)
Rotation command voltage (1~ 5 VDC)
Rotation pulse input

Lower fan connector


8
Motor power supply voltage
7
Unused
6
Unused
5
Unused
4
P.0V (reference potential)
3
Motor control voltage (15 VDC)
2
Rotation command voltage (1 to 5 VDC)
1
Rotation pulse input
(R1224)

Service Diagnosis

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Troubleshooting

Check
No.02

Si10-417

1. Check connector connection.


2. Check motor control voltage output (pins 2-1).
S202
5
4
3
2
1

Motor power supply voltage


Unused
Unused
P.0V (reference potential)
Motor control power supply
(R1073)

5.4.2 Limit Switch Continuity Check


Check
No.3

Remove the front grille. The limit switch is located at the


left side of the drain pan assembly. Check the continuity
of the switch connection.

Upward
Tester
Limit switch
Forward

Shutter status

Open

Closed

Continuity

Continuity

No continuity
(Q0363)

150

The shutter can be opened and closed with hand.


Keep the shutter open and closed all the way for
each continuity check steps.

Service Diagnosis

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Si10-417

Troubleshooting

5.4.3 Electronic Expansion Valve Check


Check No.4
(for Pair
System)

Conduct the followings to check the electronic expansion


valve (EV).
1. Check to see if the EV connector is correctly inserted
in the PCB. Compare the EV unit and the connector
number.
2. Turn the power off and back on again, and check to
see if all the EVs generate latching sound.
3. If any of the EVs does not generate latching noise in
the above step 2, disconnect that connector and
check the conductivity using a tester.
Check the conductivity between pins 1, 3 and 6, and
between pins 2, 4 and 5. If there is no conductivity
between the pins, the EV coil is faulty.
Harness 6P

Check

6P Connector
1

5-2
5-4
6-1
6-3

(R1082)

4. If no EV generates latching sound in the above step 2,


the outdoor unit PCB is faulty.
5. If the conductivity is confirmed in the above step 2,
mount a good coil (which generated latching sound) in
the EV unit that did not generate latching sound, and
check to see if that EV generates latching sound.
If latching sound is generated, the outdoor unit PCB
is faulty.
If latching sound is not generated, the EV unit is
faulty.
Note:

Please note that the latching sound varies depending on


the valve type.

Service Diagnosis

151

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Troubleshooting

Si10-417

Check No.4
(for Multi
System)

Conduct the followings to check the electronic expansion


valve (EV).
1. Check to see if the EV connector is correctly inserted
in the PCB. Compare the EV unit and the connector
number.
2. Turn the power off and back on again, and check to
see if all the EVs generate latching sound.
3. If any of the EVs does not generate latching noise in
the above step 2, disconnect that connector and
check the conductivity using a tester.
Check the conductivity between pins 1, 3 and 6, and
between pins 2, 4 and 5. If there is no conductivity
between the pins, the EV coil is faulty.
4. If no EV generates latching sound in the above step 2,
the outdoor unit PCB is faulty.
5. If the conductivity is confirmed in the above step 2,
mount a good coil (which generated latching sound) in
the EV unit that did not generate latching sound, and
check to see if that EV generates latching sound.
If latching sound is generated, the outdoor unit PCB
is faulty.
If latching sound is not generated, the EV unit is
faulty.

Note:

Please note that the latching sound varies depending on


the valve type.

152

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Si10-417

Troubleshooting

Valve Body Condition


Check Method / Measure
(Symptom)
(1) Valve body catches Reset power supply and
cooling operation unit
at fully opened or half conduct
by unit.
opened position.
Check
the
liquid pipe
(Symptom)
temperature of noCooling:
operation unit.
Water leakage at the
no-operation unit
Is it almost
Flow noise of
same as the outside
NO
refrigerant in the noair temperature?
operation unit
Operation halt due to
YES
icing protection
Replace the EVn of the room.

Heating:
(R1431)
The unit does not
heat
Refrigerant flow rate
vary by unit
(Discharge air
temperatures are
different by room)
Peak cut
(2) Valve body catches Reset power supply and
conduct cooling operation unit
at complete close
by unit.
position.
(Symptom)
Check the low pressure
Cooling:
The only unit having
problem does not cool
Does the
the room .
pressure become into
NO
When the only faulty
vacuum zone?
unit is in operation, the
unit makes pump
YES
down.
(The low pressure of
Replace the EVn of the room.
the unit becomes
(R1432)
vacuum)
IT is activated.
Abnormal discharge
pipe temperature
Heating:
Insufficient gas due to
liquid refrigerant
stagnation inside
the faulty indoor unit
(Only for heat pump
model)
The unit does not
heat the room.
IT is activated.
Abnormal discharge
pipe temperature

Service Diagnosis

153

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Troubleshooting

Valve Body Condition


(Symptom)
(3) Valve does not
open fully.
(Symptom)
The unit does not
cool nor heat (only for
heat pump model.)
IT is actuated.
Abnormal discharge
pipe temperature

154

Si10-417

Check Method / Measure


Check the number of rotation
of shaft if it is 5 and half from
full open to complete close
using manual coil for
electronic expansion valve.
When the number of rotation
of shaft is less than the above
value, the valve may catch
anywhere of the body.

Service Diagnosis

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Si10-417

Troubleshooting

5.4.4 Four Way Valve Performance Check


Check
No.5-1

Turn off the power and turn it


on again.
Start the heating-mode run.

S80 voltage
at DC 180-220 V with
compressor on?
(Fig. 1)

Four way valve coil


Cooling / dry : No continuity
Heating : Continuity

NO

Replace the outdoor


unit PCB.

YES
Disconnect the four way valve
coil from the connector and
check the continuity.
Four way valve
coil resistance at 1500
?

NO

YES
(Fig. 1)
Voltage at S80

Replace the four way


valve coil.
Replace the four way
valve.

DC180-220V

Compressor
Time
ON

Service Diagnosis

(R2856)

155

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Troubleshooting

Check
No.5-2

Si10-417

Turn off the power and turn it


on again.
Start the heating-mode run.

S80 voltage
at DC 180-220 V with
compressor on?
(Fig. 1)

Four way valve coil


Cooling / dry : No continuity
Heating : Continuity

NO

Replace the outdoor


unit PCB.

YES
Disconnect the four way valve
coil from the connector and
check the continuity.
Four way valve
coil resistance at
3k0.5k?

NO

YES
(Fig. 1)
Voltage at S80

Replace the four way


valve coil.
Replace the four way
valve.

DC180-220V

Compressor
Time
ON

156

(R3047)

Service Diagnosis

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Si10-417

Troubleshooting

5.4.5 Thermistor Resistance Check


Check No.6

Remove the connectors of the thermistors on the PCB,


and measure the resistance of each thermistor using
tester.
The relationship between normal temperature and
resistance is shown in the graph and the table below.
Thermistor

R25C=20k B=3950

Temperature (C)
-20

211.0 (k)

-15

150

-10

116.5

-5

88

67.2

51.9

10

40

15

31.8

20

25

25

20

30

16

35

13

40

10.6

45

8.7

50

7.2

Service Diagnosis

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Troubleshooting

Si10-417

5.4.6 Installation Condition Check


Check
No.7-1

Installation condition check

Check
the allowable
dimensions of the air suction
and discharge
area.

Abnormal

Normal
Does
the discharged
air from other outdoor
unit cause an increase of
the suction air
temperature?

YES

Change the position of


the air discharge grille
or the installation
location.

Change the position of


the air discharge grille
or the installation
location.

NO
Is the heat exchanger
very dirty?

YES

Clean the heat


exchanger.

NO
Is the
air flow blocked by
obstacles or winds blowing
in the opposite
direction?
NO

YES
Change the
installation location or
direction.
Check the outside air
temperature
(temperature of air
taken in by the outdoor
unit). (The outside air
temperature shall be
43C or lower.)
(R1438)

158

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Si10-417

Check
No.7-2

Troubleshooting

Installation condition check

Check
the allowable
dimensions of the air suction
and discharge
area.

Abnormal

Normal
Does
the discharged
air from other outdoor
unit cause an increase of
the suction air
temperature?

YES

NO
Is
the heat exchanger
very dirty?

YES

Change the position of


the air discharge grille
or the installation
location.

Change the position of


the air discharge grille
or the installation
location.

Clean the heat


exchanger.

NO
Is the
air flow blocked by
obstacles or winds blowing
in the opposite
direction?
NO

YES
Change the
installation location or
direction.
Check the outside air
temperature
(temperature of air
taken in by the outdoor
unit). (The outside air
temperature shall be
46C or lower.)
(R3048)

Service Diagnosis

159

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Troubleshooting

Si10-417

5.4.7 Discharge Pressure Check


Check No.8
Discharge pressure check

High

NO

Replace compessor.

YES
Is the stop valve open?

NO

Open the stop valve.

YES
Is the connection
pipe deformed?

NO

Replace the pipe


installed at the site.

YES
At
the heat exchanger and
air filter dirty?
YES

NO

Clean.
Replace the
compressor.
(R1443)

5.4.8 Outdoor Unit Fan System Check


Check No.9

With DC Motor
Check the outdoor unit fan
system.

Outdoor unit fan running?

NO

YES
Outdoor unit fan system
functioning.

Fan motor
lead wire connector
disconnected?

YES

Reconnect.

NO
Go to Check No. 15-12.
(R2857)

160

Service Diagnosis

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Si10-417

Troubleshooting

With AC Motor
Check the outdoor fan
system.

Does the
outdoor fan rotate?
YES

NO

Abnormal
Check the
fan motor lead wire
Repair.
connector for secure
connection.
Normal

Does
Are the
YES resistance at connector
the outdoor unit fan
start just after the power
leads ? 1. red - black,
is turned on?
2. white black
NO
NO
Check the fan
capacitor for
continuity.

YES
Replace the
fan motor.

Continuity

No continuity

Replace the
fan motor.

Replace the
outdoor unit
PCB.
The outdoor
fan system
is normal.
(R2670)

Service Diagnosis

161

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Troubleshooting

Si10-417

5.4.9 Power Supply Waveforms Check


Check
No.10

Measure the power supply waveform between pins 1


and 3 on the terminal board, and check the waveform
disturbance.
Check to see if the power supply waveform is a sine
wave (Fig.1).
Check to see if there is waveform disturbance near
the zero cross (sections circled in Fig.2)
[Fig.1]

[Fig.2]

5.4.10 Inverter Units Refrigerant System Check


Check
No.11

Refrigerant system check


Is
the discharge
thermister disconnected
from the holder?

YES

Correct the problem.

NO
YES
Conduct vacuum
Conduct the drying.
check after
operating the
NO
equipment for
Check for gas leaks.
a sufficient
See the section on insufficient length of time.
gas detection.
YES
Replace the
refrigerant.
Is any moisture
found in sight glass.

(R1445)

162

Service Diagnosis

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Si10-417

Troubleshooting

5.4.11 Capacitor Voltage Check


Check
No.12

Checking the capacitor voltage


z With the circuit breaker still on, measure the voltage at

the power transistor (+) and (-) terminals. Set the


multi-tester to DC and VOLTAGE RANGE before
measurement. Be careful never to touch any live
parts.
* Since capacitor (+) and (-) are connected to power
transistor (+) and (-), capacitor voltage can be
measured at the power transistor (+) and (-) terminals.

5.4.12 Power Transistor Check


Check
No.13

Checking the power transistor


z Never touch any live parts for at least 10 minutes after

turning off the circuit breaker.


z If you cannot avoid to touch a live part, make sure that

the power transistor's supply voltage is below 50 V


using the tester.
z For the UVW, make measurements at the Faston
terminal on the board or the relay connector.
Tester's
Power
Power
negative transistor
UVW
transistor
UVW
terminal
(+)
()
Tester's
Power
Power
positive
UVW
transistor
UVW
transistor
terminal
(+)
()
Normal
Several
k
to
several
M
resistance
Abnormal
0 or
resistance

Service Diagnosis

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Troubleshooting

Si10-417

5.4.13 Main Circuit Electrolytic Capacitor Check


Check
No.14

Checking the main circuit electrolytic capacitor


z Never touch any live parts for at least 10 minutes after

turning off the circuit breaker.


z If unavoidably necessary to touch a live part, make

sure there is no DC voltage using the tester.


z Check the continuity with the tester. Reverse the pins

and make sure there is continuity.

164

Service Diagnosis

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Si10-417

Troubleshooting

5.4.14 Turning Speed Pulse Input on the Outdoor


Unit PCB Check
Check
No.15-1

<Propeller fan motor>


Make sure the voltage of 27030V is being applied.
(1) Stop the operation first and then the power, and
disconnect the connector S70.
(2) Make sure there is about DC 270 V between pins 4
and 7.
(3) With the system and the power still off, reconnect the
connector S70.
(4) Make a turn of the fan motor with a hand, and make
sure the pulse (0-15 V) appears twice at pins 1 and 4.
If the fuse is blown out, the outdoor-unit fan may also be
in trouble. Check the fan too.
If the voltage in Step (2) is not applied, it means the PCB
is defective. Replace the PCB.
If the pulse in Step (4) is not available, it means the Hall
IC is defective. Replace the DC fan motor.If there are
both the voltage (2) and the pulse (4), replace the PCB.
PCB
S70
7
6
5
4
3
2
1

Turning speed pulse input (0-15 V)


15V

DC270V
(R2859)

Propeller fan motor : S70

Service Diagnosis

165

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Troubleshooting

Check
No.15-2

Si10-417

<Propeller fan motor>


Make sure the voltage of 290~380V is being applied.
(1) Stop the operation first and then the power off, and
disconnect the connector S70.
(2) Make sure there is about DC 280 V between pins 4
and 7.
(3) With the system and the power still off, reconnect the
connector S70.
(4) Make a turn of the fan motor with a hand, and make
sure the pulse (0-15 V) appears twice at pins 1 and 4.
If the fuse is blown out, the outdoor-unit fan may also be
in trouble. Check the fan too.
If the voltage in Step (2) is not applied, it means the PCB
is defective. Replace the PCB.
If the pulse in Step (4) is not available, it means the Hall
IC is defective. Replace the DC fan motor.
If there are both the voltage (2) and the pulse (4),
replace the PCB.
PCB
S70
7
6
5
4
3
2
1

Fan motor power supply voltage (310~340V)

P.0V (reference of electric potential)


Fan motor control voltage (DC15V)
Turning speed control voltage (DC~6.5V)
Turning speed pulse input

(R3052)

Propeller fan motor : S70

166

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Si10-417

Troubleshooting

5.4.15 Hall IC Check


Check
No.16

1. Check the connector connection.


2. With the power ON, operation OFF, and the connector
connected, check the following.
Output voltage of about 5 V between pins 1 and 3.
Generation of 3 pulses between pins 2 and 3 when
the fan motor is operating.
Failure of (1) faulty PCB Replace the PCB.
Failure of (2) faulty hall IC Replace the fan motor.
Both (1) and (2) result Replace the PCB.

Service Diagnosis

167

Cover.fm Page 2 Wednesday, September 22, 2004 6:36 PM

Dealer
Head Office:
Umeda Center Bldg., 4-12, Nakazaki-Nishi
2-chome, Kita-ku, Osaka, 530-8323 Japan
Tokyo Office:
JR Shinagawa East Bldg., 18-1, Konan
2-chome, Minato-ku, Tokyo, 108-0075 Japan

http://www.daikin.com/global/
c All rights reserved

The specifications, designs, and information in this brochure are subject to change without notice.

Printed in Japan 09/2004 AK

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