QUALITY

PROCEDURE

INKA
PT. Industri Kereta Api
(Persero)

Document No. : PM-5.03

Date
: July 15th, 2009
Revision
:A
Page
: 1 of 3

MANAGEMENT REVIEW
I.

II.
III.

Purpose
This procedure is to ensure the conformity, sufficiency, and effectiveness of company
Quality Management System and the application.
Scope
The Quality Management System and the implementation.
Responsibility
III.1
President Directors is responsible for executing the Management Review
scheduled.
III.2
Management Representative obliged to assist the implementation of
Management Review.
III.3
All work unit leader obliged to attend the Management Review and follow

IV.

up the result related to his work unit.

Quality System Activity
IV.1
President Director leads the meeting of Management Review as
Management Plan Review.
IV.2
Directors and all work units attend the Management Review as the fixed
invitation.
IV.3

Management Representative assists to President Directors in preparing the

matter of Management Review based on data analysis (PM-8.07) and the technical
preparation.
IV.4
Management Review is held twice a year and recorded as Management
Plan Review (Form No.: IV-01.009)
IV.5
Management Representative coordinates the work unit in preparing the
matter of Management Review. The matter includes:
a. Quality Management Review measurement result
1. Quality Policy (President Director)
Document No. : PM-5.03
2. Quality Objective (all
work unit)
INKA
QUALITY
Date
: July 15th, 2009
PT. Industri Kereta Api
PROCEDURE
Revision
:A
(Persero)
Page
: 2 of 3
Form No.: II-01.001.Rev.A
3. External audit report of Quality Management System (Management
Representative)

4. Internal audit report of Quality Management System (Management

Representative)
5. Internal audit report of SPI.
b. Customer Satisfaction Parameter
1. Customer complaint (Aftersales Service)
2. Questionnaire survey (Afersales Service)
c. Monitoring and Measuring report
1. Production capacity and product realization (Production Planning and
Control)
2. Effectiveness Utilities (Maintenance section)
3. Income of the project (Finance section)
4. Failure Level Measurement Products (Quality Control)
d. Corrective and Preventive Action report (Management Representative)
e. Follow up of Management Review (Management Representative)
f. Proposed change of Quality Management System (Management
Representative)
g. Recommendation of audit improvement repot (Management Representative)
V.
Related Document
V.1 Quality Policy
V.2 Quality Objective
V.3 Quality Manual "Quality Management System" (MM-4)
V.4 Quality Manual "Management Responsibility" (MM-5)
V.5 Quality Manual "Resources Management" (MM-6)
V.6 Quality Manual "Product Realization" (MM-7)
V.7 Quality Manual "Measuring, Analysis, and Improvement"
Document (MM-8)
No. : PM-5.03
V.8 Quality Procedure "QualityQUALITY
Objective" (PM-5.01)
INKA
Date
: July 15th, 2009
PT. Industri Kereta Api
:A
PROCEDURE Revision
(Persero)
Page
: 3 of 3
Form No.: II-01.001.Rev.A
V.9 Quality Procedure Financial Resources Plan and Control(PM-6.06)
V.10Quality Procedure " Monitoring Customer Satisfaction " (PM-8.01)
V.11 Quality Procedure " Audit Internal " (PM-8.02)
V.12Quality Procedure "Monitoring and Measuring Process" (PM-8.04)
V.13 Quality Procedure "Monitoring and Measuring Product" (PM-8.05)
V.14Quality Procedure "Data Analysis" (PM-8.07)
V.15Quality Procedure "Continuous Improvement" (PM-8.08)
V.165.16. Quality Procedure "Corrective and Preventive Action" (PM-8.09)
VI.
Attachment
VI.1
Invitation meeting of Management Review (Form No.: IV-01.001)
VI.2
Meeting minute of Management Review (Form No.: IV-01.002)
VI.3
Follow up of Management Review (Form No.: IV-01.003)
VI.4
Management Plan Review (Form No.: IV-01.009)
VI.5
Attendance List (Form No.: IV-01.010)

Prepared by:
ISO Team

Checked by:
Management Representative

Approved by:
President Director

Sholih Farhat

Apoleus Karo Karo

Roos Diatmoko

Form No.: II-01.001.Rev.A