BRC 8.6.1 Accountsaccess Fac Tcs 010816

Accounts &
Access Facilities
Effective 1 August 2016
Terms & Conditions
Contains terms and conditions for Personal Savings Accounts,

Investment Accounts, Business Deposit Accounts and Access
Facilities (including EFT Access Facilities).
This document must be read in conjunction with Peoples Choice
Credit Union Fees and Charges.
Peoples Choice Credit Union, a trading name of Australian Central Credit Union
Ltd ABN 11 087 651 125, acts under its own Australian Financial Services Licence
(244310) and Australian Credit Licence (244310).
2.
Accounts & Access Facilities Terms & Conditions
Contents
About this document................................................................................................. 3
1. Definitions...........................................................................................................4
2. Codes of Practice.............................................................................................13
3. Privacy.................................................................................................................14
4. Financial difficulty............................................................................................16
5. Accounts.............................................................................................................16
6. Complaints....................................................................................................... 34
3.
Accounts & Access Facilities

Terms & Conditions
About this Document
This document forms part of the Terms & Conditions for our
Transaction, Savings & Term Investment Accounts & Access
Facilities. The other document that makes up the Terms
& Conditions for these products is the Fees & Charges
document and any notices we give you about interest rates.
7. Member Chequing..........................................................................................35
These Terms & Conditions help you to:
8. Direct Credits, Direct Debits, Auto Transfer Orders,

Credit Card payments, Regular payments and Quick Debits.......... 38
understand how the respective Facilities operate

(including interest, arrears, Account statements etc);
9. SMS Banking.................................................................................................... 43
decide whether the Peoples Choice Credit Union Accounts

& Access Facilities will meet your needs; and
10. Financial Claims Scheme............................................................................. 45

11. Summary of Accounts & Access Facilities............................................. 46
12. Mobile Banking Terms and Conditions.....................................................53
13. EFT Access Facilities and EFT Conditions of Use................................ 56
14. rediCARD, Visa Card, PayTag and Contactless Enabled Mobile
Devices................................................................................................................70
15. Phone Banking, Internet Banking and BPAY.....................................80
16. Verified by Visa............................................................................................... 95
compare this product with other financial products you

may be considering.
You should read these Terms & Conditions before making a
decision to open an Account or Access Facility with Peoples
Choice Credit Union.
Please note: by opening an Account or using an Access
Facility you become bound by these Terms & Conditions.
We recommend you read this document carefully. Please keep
it in a safe place, as you may need to refer to it in the future.
Alternatively, you can download this document by visiting our
website at peopleschoicecu.com.au
4.
5.
1.
Definitions
1.1
In this document:
Access App means Symantecs VIP Access software

applications (including VIP Access for Mobile and VIP
Access for Desktop) which generates a Secure Code for
use with Peoples Choice Secure Code;
deposited to the Account and the amount of any Pay

Easy transactions that have not been collected, and any
agreed Credit Limit;
Access Code means a password which (used together

with a form of Second Tier Authentication for some
Internet Banking transactions) enables you to have
secure access to Phone Banking and/or Internet
Banking, including BPAY and transfers to external
parties. We will initially provide an Access Code to you,
in the form of a number, via mail to you following
our approval of your application to use Phone Banking,
or by telephone, in person at our branch or by SMS
following our approval of your application to use
Internet Banking. You can change your Access Code(s);
Access Facility means the facilities we provide to you

from time to time to access your Accounts in
accordance with these Terms & Conditions;
Access Method means a method authorised by us for

your use as a form of authentication, and accepted by
us as your authority to make a transaction or to access
or change information about your Account, that does
not require a manual signature, and includes, but is not
limited to any combination of a Card, PayTag, Digital
Wallet, redi2PAY, Account number, Card Details, expiry
date, PIN, MAP, Factor2 Icons, SCV, Peoples Choice
Secure Code and Access Code;
Access Token means a Symantec VIP Security Token

device that generates a Secure Code for use with
Peoples Choice Secure Code;
Account means a transaction, savings, investment or

Credit Card Account with us;

Accountholder means the person(s) in whose name(s)

an Account or Access Facility is held and if there is
more than one Accountholder it means the
Accountholders jointly and severally;
AML means Anti-Money Laundering and Counter

Terrorism Financing Act 2006 (Cth) as amended, varied

or substituted from time to time;
ATM means an automatic teller machine owned by us

or another party;

Auto Transfer Orders has the same meaning as in

clause 8.3;
Available Funds means, at any time, the funds in the

Account (if any) not including uncleared cheques
Bank@Post means the electronic personal banking

network offered by Australia Post;

Beneficiary for the purpose of clause 15.3 and related

definitions, means a person to whose account you
make an International Money Transfer;
Biller means an organisation who tells you that you

can make bill Payments to them through BPAY;
BPAY means the electronic payment scheme called

BPAY operated in co-operation between Australian

financial institutions, which enables you to effect bill

payments to Billers who participate in BPAY, either

via Phone banking or Internet Banking or any other

Access Method as approved by us from time to time;

BPAY Payment means a Payment transacted using
BPAY;

BPAY Pty Ltd means BPAY Pty Limited

ABN 69 079 137 518 of PO Box 1093, North Sydney
NSW 2059, telephone (02) 9922 3511;
Business Day means any day on which banks in

Sydney are able to effect settlement through the
Reserve Bank of Australia;
Card means any authorised card issued by us which

can be used to access an Account;

Card Details means the information provided on the

Card and includes, but is not limited to, the Card
number and expiry date;
CARD HOTLINE means the Card Hotline set out in

clause 14.4;
Chargeback means that, subject to Card scheme rules,

we may have a right to return a disputed transaction to

a Merchant with whom the transaction was made;
Code(s) means your Access Code(s) and any other code

or number used by you as a form of authentication

(including a MAP, a PIN, Factor2 Icons and a Secure
Code);
Contactless means the transaction (such as Payment)

is, will be or has been conducted by holding or tapping a

Card or Device (which is capable of making a Contactless

transaction) in front of or near an EFT Terminal without

having to insert or swipe the Card (e.g. Visa payWave);

Contactless Enabled Mobile Device means a mobile

Device on which a Visa Card has been registered to
make Contactless Payments using:
6.
7.
redi2PAY; or
a Digital Wallet;
from a Term Investment Account prior to maturity of

the investment;
Electronic Equipment includes, but is not limited to, a

computer, television, telephone and an EFT Terminal;
Contactless Symbol is represented by

Credential ID means a unique set of numbers and/or

letters that are used to identify an Access App
installation or an Access Token to register it to your
Membership for Peoples Choice Secure Code through
Internet Banking;
Credit Card Account means an Account which you can

access by using a Visa Credit Card;
Credit Card Monthly Transfer Payment has the same

meaning as in clause 8.4;
Credit Limit means, at any time, the approved limit of

the credit available on the Account;
CUSCAL means CUSCAL Limited ABN 95 087 822 455;

Electronic Communication means a communication

of information in the form of data, text or images by

means of guided and/or unguided electromagnetic
energy;

Eligible Deposits in relation to the Financial Claims

Scheme, means deposits held in any of the Credit Union

Accounts listed in the Summary of Accounts & Access

Facilities, but excluding Credit Card Accounts, line of

credit Accounts and any Accounts with an overdraft
attached;

Eligible Loan has the meaning in clause 11, note 3.1 of

the Summary of Accounts & Access Facilities table.
Cut Off Time means the time, as we advise you from

time to time, by which your Payment instructions must
be received by us in order for these instructions to be
processed that day by BPAY or to allow for
transmission to an external party;
EFT Access Facilities has the same meaning as in

clause 13.1;
EFT Conditions of Use means the conditions of use

set out in clauses 13 to 15 in these Terms & Conditions;
Day means a 24-hour period commencing at midnight

in Sydney Eastern Standard Time or Eastern Summer
Time, as the case may be;
EFTPOS means a point of sale electronic banking

facility available at retail or wholesale outlets;

Deposit Guarantee means a guarantee from the

Government for funds up to $250,000 held as eligible
deposits;

Device means any tangible object or thing that is

capable of generating, sending, receiving, storing or
otherwise processing Electronic Communications to or
from us that enables you to receive information about,
or to transact on, your Accounts and includes a
computer, mobile telephone, tablet, PayTag, or any
other telecommunications Device;

Digital Wallet means a software application installed

on a compatible Device that allows you to register your

Visa Card on the Device to make Contactless Payments

using the Device instead of the Visa Card (e.g. Andriod
Pay);

Direct Credit has the same meaning as in clause 8.1;
Direct Debit has the same meaning as in clause 8.2;

Direct Debit Service Agreement means the authority

you provide to a third party to debit funds from your

Account with us, and includes the Direct Debit request

(or other form) that the third party may require you to
complete;

Early Redemption means a full or partial withdrawal
EFT System means the shared system under which

EFT Transactions are processed;
EFT Terminal means the electronic equipment,

electronic system, communications system or software
controlled or provided by or on behalf of us or any
third party for use with an Access Method to conduct
an EFT Transaction and includes, but is not limited to,
an automatic teller machine or point of sale terminal;
EFT Transaction means an electronic funds transfer to

or from your Account using an Access Method and
includes transactions carried out by means of:
rediCARD
Visa Card
PayTag
a Contactless Enabled Mobile Device
BPAY
Internet Banking
Mobile Banking
Phone Banking;
External Transfer Payment means an EFT Transaction

made using Internet Banking which is a transfer to an
Account held with another financial institution;
Factor2 Icons means the form of Second Tier

Authentication that involves you selecting a unique
combination of three personal icons, the icons and
8.
9.
sequence of which is known only to you, and includes

the order that you select your three personal icons.
Factor2 Icons are only available as a form of Second
Tier Authentication for members that:
Membership means holding one share in Peoples Choice

Credit Union entitling the Membership owner to products

and services offered by Peoples Choice Credit Union;
do not have a Registered Mobile Device with the

version of our Mobile Banking application available
for download on or after 6 September 2016 to use
Peoples Choice Secure Code; and

Do not have an Access App or Access Token
registered to their Membership to use Peoples
Choice Secure Code; and

Are not registered for SCV;
Grace Period means a period of seven days from

maturity of a Term Investment Account;
Home Banking System means our system for providing

Internet Banking or Phone banking (including BPAY);
International Money Transfer or IMT means an

External Transfer Payment to the account of a
Beneficiary located in a foreign country using a
real-time foreign currency exchange rate which you
initiate through Internet Banking and which is debited
from one of your Accounts;
Internet Banking means:
the service we provide through our Website which

you can access using an internet browser software
application, which enables you to deal with us
electronically over the internet including receiving
information from and giving information to us about
your Accounts or Access Facilities and conducting
transactions on your Accounts; and
Merchant means a retailer or any other provider of

goods or services;
Minor means a person under the age of 18 years old.

Special terms and conditions apply to Accounts held by
minors;

Mistaken Internet Payment means a Payment made

through our Internet Banking facility (other than BPAY
or an International Money Transfer) and processed by a
financial institution through direct entry where funds
are paid into an Account or an account of an
unintended recipient because you or, in the case of a
Pay Easy Payment, the recipient enters or selects a
BSB number and/or identifier that does not belong to
the named and/or intended recipient as a result of the
users error or the user being advised of the wrong BSB
number and/or identifier;
Mobile Banking means the Internet Banking service we

provide through Mobile Banking software applications
we make available for you to download on compatible
Devices, which are designed for mobile Devices such as
mobile phones and tablets, which enables you to deal
with us electronically over the internet, including
receiving information from and giving information to
us about your Accounts and Access Facilities and
conducting transactions on your Accounts but does not
include Internet Banking accessed through an internet
browser software application;
Nominated Mobile Phone Number means the mobile
phone number you provided to us when you registered
for SMS Banking;
Mobile Banking;
Joint Account means an Account held in the name of

more than one Member;
Notification of Change Table means the table set out

in clause 5.24.5;
Linked Account means an Account, which you link

to a Card, and includes any overdraft or line of credit,
which is attached to the Account;
Offset Account means your Account that you link to an

Eligible Loan for the purpose of an interest offset facility;
One Time Passcode means a Secure Code which we

send you by SMS or give to you verbally over the phone
in some limited circumstances for use with Peoples
Choice Secure Code;
MAP means Member access password;

Member means a person who holds a Member share in

the Credit Union;

Member Chequing has the same meaning as in clause
7.1;

Member Number means the number allocated to you

by Peoples Choice Credit Union to be used to assist us
in identifying you and to allocate products and services
you hold. You may be allocated more than one Member
Number under your Membership.
Overdraft means, at any time, the approved limit of the

credit available on the Account;

Participating Online Merchant means a retailer or

merchant who offers goods or services for sale online,
who is a participant in Verified by Visa;
Pay Anyone Payment means an External Transfer

Payment processed using the Mobile Banking feature
10.
11.
we offer that allows you to make payments to an

account at a different financial institution;
described in clause 12;
Pay Easy means the Mobile Banking feature we offer

that allows you to make Payments to a person (the
recipient) by reference to the recipients email address
or mobile phone number;
Regular Payment means either a recurring Payment

or an instalment Payment to your Visa Card;
Pay Easy Payment means a Payment processed using

our Pay Easy;
Secure Code means a unique six digit number

sequence that is generated for use with Peoples Choice
Secure Code;
Secure Code Push Notification means the form of

Second Tier Authentication described in clause 13.7.9;
SCV (Secure Code Verification) means the form of

Second Tier Authentication which involves us generating
and sending you a Secure Code by SMS and you entering
the Secure Code in Internet Banking to authorise a
transaction or action. SCV is only available as a form of
Second Tier Authentication for members that:
Payment means a payment transacted using an Access

Facility, and includes BPAY Payments, Pay Anyone

Payments, Pay Easy Payments, External Transfers and

International Money Transfers;

payWave means the functionality on a Visa Card which

allows Contactless Payments to be conducted using the
Visa Card;
PayTag is a Device we may issue to you that allows

you to make Contactless Payments;
Peoples Choice Secure Code is a form of Second Tier

Authentication which involves you generating a Secure
Code using a Registered Mobile Device, Access App or
Access Token, or obtaining a One Time Passcode from
us, and entering that Secure Code in Internet Banking
to authorise a transaction or action;
Phone Banking means a service we offer through

telephone communication network which enables you
to electronically receive information from us about
your Accounts, or to transact on your Accounts;
PIN means a personal identification number or word

used in conjunction with a Card (except for Contactless

Payments under $100, if applicable);

Platinum Visa Debit Card means a Platinum branded

Visa Debit Card;
Primary Email Address means the email address you

have provided to us;
Privacy Act means the Privacy Act 1988 (Cth) as

amended, varied or substituted from time to time;
redi2PAY means both the standalone Peoples Choice

Credit Union redi2PAY application and any

corresponding functionality within our Mobile Banking

application that, when installed on a compatible mobile

Device, allows you to register your Visa Card on the

mobile Device to make Contactless Payments using

redi2PAY on the mobile Device instead of the Visa Card;
rediCARD or rediCARD PLUS means the rediCARD

issued to you or a Third Party Operator by us;

Registered Mobile Device means a mobile Device you

have registered for use with Mobile Banking as
do not have a Registered Mobile Device with the

version of our Mobile Banking application available
for download on or after 6 September 2016 to use
with Peoples Choice Secure Code;

do not have an Access App or Access Token
registered to their Membership to use with Peoples
Choice Secure Code; and

Second Tier Authentication means an Access Method

that we may require you to use, in relation to some
transactions and actions conducted in Internet Banking
and in addition to Access Methods that are used as a
form of first tier authentication (such as your Access
Code(s) and Member Number), as an additional method
of verifying that it is you who is conducting and
authorising the transaction, and includes MAP, Factor2
Icons, Peoples Choice Secure Code, SCV and any other
form of Second Tier Authentication we may introduce
and require you to use at any time;
SMS (Short Messaging Service) means a digital

network facility that allows mobile phone users to send
and receive text messages on their phone;

SMS Banking means a service we offer via SMS

through a mobile phone network which enables you to

electronically receive information from us about your
Accounts;

Summary of Accounts & Access Facilities Table

means the tables provided on pages 44 to 47;
Symantec means Symantec Corporation;
Terms & Conditions means these Terms & Conditions

and our Fees & Charges document which comes with
this brochure and any notice we give you about current
interest rates;
Third Party Operator means a person referred to
12.
13.
in clause 5.11 and otherwise any person nominated by

you to whom we have issued an additional Card
to access your Linked Account(s) including a
person authorised by either a Member or the
Guardianship Board to operate on an Account(s);
2.
Codes of Practice
2.1
Customer Owned Banking Code of Practice
Verified by Visa (VBV) means the online

transaction authentication service provided by us
(or our nominated service provider);
Visa Benefits means any benefits, features, privileges,

discounts or promotions to cardholders of certain Visa
Cards provided by Visa or provided by various third
parties pursuant to an arrangement with Visa;
2.1.1

The Customer Owned Banking Code of Practice seeks

to foster good relations between customer owned
banking institutions and their customers. The Customer
Owned Banking Code of Practice also seeks to promote
fair and consistent treatment of customers of customer
owned banking institutions by setting down formal
standards of disclosure and conduct that customer
owned banking institutions must comply with when
dealing with their customers.
Visa means Visa Inc;
Visa Card means a Visa Debit Card or Visa Credit Card

issued to you or a Third Party Operator by us;
Visa Concierge Service means the various travel,

entertainment and shopping assistance services
provided by or on behalf of Visa to cardholders of
certain Visa Cards;
Visa Credit Card means a Visa branded credit Card;
Visa Debit Card means a Visa branded debit Card;
Visa Debit Cash Out means the ability to take cash

out using a Visa Debit Card at an EFT Terminal at
participating Merchants using the CR option;
Visa Debit Card means a Visa branded debit card;
Visa Direct means the funds transfer service provided

by Visa which allows funds to be transferred from one

Visa Card account to another by reference only to the

Visa Card number;
Website means our website accessible at
peopleschoicecu.com.au;

we, us, our, Peoples Choice Credit Union or the

Credit Union refers to Peoples Choice Credit Union, a
trading name of Australian Central Credit Union Ltd
ABN 11 087 651 125, Australian Financial Services
Licence (AFSL) 244310 and Australian Credit Licence
(ACL) 244310;
you means, according to the context:

the Accountholder;

any third party the Accountholder nominates to
operate the Account or Access Facility; and

any person the Accountholder authorises us to issue
a Card to.

The Customer Owned Banking Code of Practice is

administered by the Code Compliance Committee, an

independent committee established by the Customer

Owned Banking Association. Peoples Choice Credit

Union is a customer owned banking institution and is

committed to the Customer Owned Banking Code of
Practice.

The code contains 10 key promises:
We will be fair and ethical in our dealings with you;

We will focus on our customers;
We will give you clear information about our
products and services;
We will be responsible lenders;
We will deliver high customer service and standards;
We will deal fairly with any complaints;
We will recognise customers rights as owners;
We will comply with our legal and industry obligations;
We will recognise our impact on the wider
community; and
We will support and promote the Customer Owned
Banking Code of Practice
2.1.2

Our commitment to the Customer Owned Banking

Code of Practice means that we will:
define standards of good practice and service;

disclose information that is relevant and useful to our
Members;

clearly define the terms and conditions for all our
products and services; and

make a simple, effective complaints handling process
available to our Members.
2.1.3

You can obtain a copy of the Customer Owned Banking

Code of Practice upon request or from our Website. The
Customer Owned Banking Code of Practice applies to
all our Accounts.
2.2
ePayments Code
2.2.1
We subscribe to the ePayments Code and warrant that
14.
15.
we will comply with the ePayments Code where that

Code applies to your dealings with us.
2.2.2

You can obtain a copy of the ePayments Code upon

request or from our Website.
3.
Privacy
3.1.3

When you notify us of any changes to your personal

information, you consent to us disclosing your updated
personal information to the above parties. If your
personal information is not disclosed to BPAY Pty
Ltd or its agent, it will not be possible to process your
BPAY Payments.
3.1
Collection of Personal Information.
3.1.1

We collect personal information about you for the

purposes of providing our products and services to you
and for processing your Payments.
3.1.4

You may have access to the personal information we

hold about you at any time by asking us, or to any of
the personal information held by any of the above
parties by contacting them.
3.1.2

We owe you a duty to keep information about you

confidential and in general, we will not disclose your
information to other parties. However, we can disclose
information we have about you in circumstances where:
3.1.5

We must also comply with the Privacy Act which is an

Act passed by the Australian Government that requires
us not to disclose certain information about you unless
that disclosure is allowed.
We are compelled to do so by law.
For example, disclosure to various Government

departments and agencies such as the Australian
Taxation Office of the amount of interest you have
earned on your Account, and disclosure to the courts
under subpoena.
3.1.6 More detailed information on our privacy practices can

be found in our Privacy Policy, which can be obtained
from:

any of our branches or Advice Centres;

by calling us on 13 11 82; or
our Website.
It is in the public interest to do so.
3.2

Anti-Money Laundering (AML) and Counter

Terrorism Financing Requirements
For example, where a crime, fraud or misdeed is

committed or suspected by us, and in our reasonable
discretion, disclosure is justified.
3.2.1

We meet the regulatory and compliance obligations of

AML and Counter-Terrorism Financing laws both in
Australia and overseas. These obligations mean that:
We are permitted by law and it is in our interest to do so.
For example, disclosure to a court in the event of legal

action to which we are a party, or if we are trying to
recover a debt, we may have to inform solicitors, debt
collectors or credit reference agencies.
You ask us or agree for us to do so.

we will not allow a person to operate any Account(s)
until his or her identity has been verified in
accordance with any identification procedures we
deem necessary to meet our obligations. This applies
equally for all Account owners and authorised Third
Party Operators;
For example, when you open an Account or apply for a

service, you may agree to us giving a reference or
passing on information to a credit agency by signing an
authority allowing us to do so. Or you may give us an
authority allowing us to use your information for our
direct marketing activities.
In particular, if you register to use BPAY, we may

disclose your personal and transactional information
to other participants in BPAY in order to execute your
instructions, including:
Billers nominated by you;

BPAY Pty Ltd and any agent appointed to it from
time to time, including Cardlink Services Limited who
provides the electronic systems to implement
BPAY; and

CUSCAL.

we may be required to obtain additional information
from you where required by any law in Australia or
any other country and you agree to provide us with
that information;

we may be required (and you authorise us) to disclose
information provided to us or any other information
where required by law in Australia or any other country.
This includes the release of information regarding
Internet Banking transactions to oversea regulators;

your transactions could be delayed, blocked or frozen
if we believe on reasonable grounds that making a
Payment may be in breach of the law in Australia or
any other country;

you release us from all liability to you if we delay or
block any transaction, or refuse to pay any money or
do anything else affecting a transaction or Payment
16.
in the reasonable belief that a transaction or Payment

would contravene any law in Australia or any other
country.
3.2.2

You agree that you will not initiate, engage in or effect

a transaction or Payment that may breach any law in
Australia or any other country. If you do so, you
indemnify us against any loss or liability we may incur
which arises from such transaction or Payment.
4.
Financial Difficulty
If you ever experience financial difficulty you should

inform us promptly. The earlier you do so the sooner
we may be able to assist you.
5.
Accounts
5.1
Peoples Choice Credit Union Accounts & Access
Facilities
5.1.1

Accounts & Access Facilities are facilities that give

you transaction, savings and investment Accounts as
well as facilities for accessing these Accounts, including:

rediCARD;

Visa Card;

PayTag;

redi2PAY;

Member Chequing;

Bank@Post;

Auto Transfer Orders;

BPAY (registered to BPAY Pty Ltd
ABN 69 079 137 518);

Internet Banking;

Phone Banking;

EFTPOS and ATM access;

Direct Debit and Direct Credit requests;

Credit Card Monthly Transfer Payments;

Regular Payments;

SMS Banking;

Mobile Banking; or

Digital Wallet
5.1.2

By opening an Account, you authorise us to permit you

or any of the Member(s) linked to the Account (each an
Authorised Person) to:

operate the Account;

deposit money in the Account;

negotiate any cheques in your name;

draw and sign any cheques (including instructions to
stop payment on a cheque);

give authorities for Auto Transfer Orders;

withdraw all or any moneys standing to the credit of
the Account;
17.

obtain statements of the Account and any
information concerning the Account generally;

give a third party authority to a Third Party Operator
to operate the Account;

transfer funds from an Account held by you with us
to Accounts held with other financial institutions;

authorise bill Payments to registered Billers via
BPAY; and

use any electronic or other means available to access
or operate your Account,

in accordance with these Terms & Conditions.
5.1.3

You indemnify us for any liability arising out of the use

of the Account and as specified in clause 5.1.2, including
where an Authorised Person acts without, or
inconsistently with, your instructions.
5.2
Becoming a Member
5.2.1

You will need to become a Member of the Credit Union

before we can issue an Account or Access Facility to you.
To become a Member, you will need to do everything

we ask of you including, without limitation, complete a
Membership application form and purchase a $2.00
share in the Credit Union which is fully refundable
should you ever resign your Membership.
5.2.2 You can open an Account jointly with another person,

so long as you are both Members of the Credit Union.
5.2.3 Memberships can also be opened for non-personal use,

trusts, clubs and societies, but must be opened in the

name of a separate legal entity.
5.3
Providing Proof of Identity
5.3.1

The law requires us to verify your identity when you

open an Account or Membership or when you become
a Third Party Operator to an Account or Membership.
5.3.2

You agree to provide us with any documents we

reasonably require from you in order for us to comply
with our obligations under AML or any other relevant
legislation. If you do not provide us with this
information we may refuse to open an Account or
Membership for you or allow you to become a Third
Party Operator.
5.3.3 The regulations require all identification to be current

and original documents or certified copies of the

original documents, must be used.
5.4
Opening and Operating an Account
You can open any combination of the Accounts &

Access Facilities included in the Summary of Accounts
& Access Facilities Table subject to the eligibility
requirements of each Account type.
18.
19.
5.5
Fees & Charges
quote your ABN instead of your Tax File Number.
5.7.6

Your Tax File Number will be kept in accordance with

the strict guidelines of the Privacy Act.
5.8
Joint Accounts
5.8.1

A Joint Account is an Account in the name of more

than one person.
5.5.1 To find out more information about the current fees

and charges applicable to our Accounts and Payment

services, please refer to our Fees & Charges
document.
5.5.2

We may vary fees or charges from time to time. Please

see the Notification of Change Table for details of how
and when we must notify you of any changes to those
fees and charges.
5.6
Interest Rates
5.6.1

To find out more information about the current interest

rates applicable to our savings and investment
Accounts and Payment services, please refer to our
Transactions and Savings Interest Rates document.
5.6.2

We calculate interest on the closing daily credit balance

of your savings and investment Account, unless
otherwise indicated in the Summary of Accounts &
Access Facilities table. We may vary savings or
investment interest rates from time to time. However,
interest rates on investment Accounts remain fixed for
the agreed term. You can obtain information about
current savings and investment interest rates from us
at any time or by visiting our Website.
5.6.3

If you have an approved overdraft facility, interest is

calculated in accordance with the relevant loan
contract you enter with us, and in accordance with the
Lending Terms & Conditions.
5.7
Tax File Numbers and Taxation
5.7.1

Interest earned on an Account is income and may be

subject to income tax.
5.7.2

When you apply for an Account and/or Access Facility

we will ask you for your Tax File Number or exemption.
We apply your Tax File Number to each Account and/or
Access Facility. You are not obliged to disclose your Tax
File Number to us. However, if you do not, and do not
claim a valid exemption, we are obliged to deduct
withholding tax from any interest you earn at the
highest marginal taxation rate plus the Medicare levy
rate. The withholding tax rate is set by the Government
and may vary from time to time.
5.7.3

For a Joint Account, all holders must quote their Tax

File Numbers and/or exemptions, otherwise
withholding tax applies to the whole of the interest
earned on the Joint Account.
5.7.4

For overseas residents, withholding tax may apply even

though you have quoted us your Tax File Number.
5.7.5
For business Accounts and charities, you need only
5.8.2 The important legal consequences of holding a Joint

Account are:

the right of survivorship when one joint holder dies,
the surviving joint holder(s) automatically take the
deceased joint holders interest in the Account;

joint liability each joint holder(s) is individually liable
for the full amount owing on the Joint Account. This
means we can recover all money owing from one or
more of the Accountholders as we choose.
5.8.3 You can operate a Joint Account on the basis of:

all to sign; or

only one to sign; or

specific signing authority, eg: two of four joint
holders to sign.

All to sign means all joint holders must authorise any

action on the Account, including closure of the Account.
Only one to sign means any one joint holder can
authorise any action on the Account, including closure
of the Account.
Specific signing authority means the instruction for a

signing authority to be followed in regard to any action
on the Account, including closure of the Account.
5.8.4 If the Joint Accountholders omit to indicate the signing

authority on the Account, the Account will default to all

to sign.
5.8.5

All Joint Accountholders must consent to the Joint

Account being operated on an only one to sign basis.
However, any one Joint Accountholder can alter this
arrangement, making it all to sign.
5.8.6

If more than one signature is required this will limit the

types of transactions you can perform. To perform
transactions via Internet Banking or Phone Banking, or
to perform transactions on a Peoples Choice Credit
Union Online Account, the Account must be only one
to sign.
5.9
Accounts Opened for Minors
5.9.1
For minors under the age of 13:

the Account can only be opened by the parent(s),
legal guardian(s) or other adult(s) on behalf of the
minor. For the avoidance of doubt, you acknowledge
20.
21.
that any credit balance in the Account is the property

of the minor;
5.9.3 Overdraft facilities and Visa Credit Cards will not be

provided to minors under the age of 18.

the person(s) who opened the Account may operate
the Account as a Third Party Operator subject to the
Account operating authority and the requirements of
clause 5.11. Where the Account operating authority
stipulates only one to sign, Card access may be
provided to the Third Party Operator where the
Account permits Card access;
5.9.4 An adult third party operator is required for all

Accounts opened on behalf of a minor.

the minor may only be given authority to operate the
Account with the express, written consent of the
Third Party Operator.

where a minor is provided with authority to operate
the Account, access will be limited to transactions
performed at branches and Advice Centres. Card,
PayTag, redi2PAY, Phone Banking or Internet Banking
access may only be provided to the minor with the
express, written consent of the Third Party Operator
and where the Account permits these access facilities;

we do not recommend the provision of Card, PayTag,
redi2PAY, Phone Banking or Internet Banking access
to minors, and you acknowledge that where such
access is appropriately authorised by you, we will
not accept any liability for any loss suffered as a
result of the misuse of, or failure to protect, an
Access Method by you or the minor;

for Accounts opened in accordance with this clause,
you acknowledge that unrestricted access to the
Account (including the right to remove Third Party
Operators) will be granted to the minor upon
attaining 18 years of age and without further
reference to the Third Party Operator(s) at that time.
5.9.5 We will only grant access to a minor upon the written

consent of the third party operator(s) and where the

minor is able to register a consistent specimen signature.
5.9.6 Where consent is given by you, as a third party operator,

to a minor to operate an Account, you acknowledge

responsibility for the conduct of that Account.
5.10
Trust Accounts
5.10.1 You can open an Account as a trust Account. However:

we are not taken to be aware of the terms of the trust;

we do not have to verify that any transactions you
carry out on the Account are authorised by the terms
of the trust.
5.10.2 You agree to indemnify us against any claim made

upon us in relation to, or arising out of, that trust.
5.11
Third Party Operators
5.11.1

You may nominate another person or persons to

operate your Account (a Third Party Operator) by
completing the relevant form, available at any of our
branches or Advice Centres. Third Party Operators may
be required to provide proof of identity as explained in
clause 5.3.
5.11.2

By authorising a Third Party Operator to have access

to your Account you are instructing us to allow the
persons nominated to operate on your Account,
without necessarily becoming a Member, in the
following ways (please refer to table):
5.9.2 For minors aged 13 years and over:

the minor may open and then operate that Account
independently and without permission from a parent
or legal guardian;

where the Account is opened by a parent, legal
guardian or other adult on behalf of the minor over
the age of 13, but authority to access the Account has
not been granted to the minor at the time of opening,
the minor cannot operate the Account unless written
consent is subsequently given by the Account opener
or third party operator(s);

Card (where the Account permits Card access and
rediCARD only for Members under 16 years), Phone
Banking, Internet Banking and Digital Wallet access is
permitted without permission from a parent or legal
guardian, if the minor has opened the Account
themselves.
Third Party Third Party

Operator to Operator to
a Non-Minor
a Minor
Third Party
Operator to
Business
Create a new Term

Investment (excludes
reinvesting to a new term)
Give instructions as to
where interest is to be paid
on a Term Investment
Withdraw all or any

moneys outstanding to the
credit of the Account
Transfer funds between

the Account and Accounts
held with other financial
institutions
Initiate International Money

Transfers which are debited
to your Accounts if you are
registered for IMT access
22.
Third Party Third Party

Operator to Operator to
a Non-Minor
a Minor
Third Party
Operator to
Business
Reinvest and add additional

deposits to Term Investment
Term Investment
Redemptions
Authorise bill Payments via

BPAY
Use any electronic or other

means available to access
or operate your Account
Negotiate cheques in the

Member's name if banked
to Members Account
Give authority (new or

altered) for transfer orders
Give authority (new or

altered) for direct debit
and payroll.
Obtain statements of the

Account
Draw, sign or provide

instructions to stop
payment on any cheque
N/A
Change personal details of

the Account owner
Open or close an Account

or Membership
Apply for a loan or

overdraft facility
Authorise another person

to be a third party operator
on the Account.
5.11.3

You are responsible for all transactions your Third

Party Operator carries out on your Account. You should
ensure the person you authorise to operate on your
Account(s) is a person you trust fully.
5.11.4 You may revoke the Third Party Operators authority at

any time by giving us written notice.
5.11.5 We will comply with any notice given to us to revoke the

Third Party Operators authority within 48 hours of

receiving the request.
5.11.6 We will not be liable for any transaction completed or

purported to be completed (including any deductions

from your Account) by a Third Party Operator prior to

the expiry of the period set out in clause 5.11.5.
5.11.7 We are not liable for any loss or damage caused to you

by Third Party Operators except where it arises from

fraudulent or negligent conduct by our agent or

employee or if we are liable under a statute or the

ePayments Code.
23.
5.12
Deposits
5.12.1 You can make deposits to the Account by any of the

following methods, unless otherwise indicated in the

Summary of Accounts & Access Facilities Table:

by cash or cheque at any branch or Advice Centre
(please see clause 5.13 for more details regarding
cheque deposits);

by Direct Credit e.g. from your employer for wages or
salary (please note that we can reverse a Direct
Credit if we do not receive full value for the Direct
Credit);

by transfer from another Account with us;

by transfer from another financial institution; or

via Bank@Post, if your Account is linked to a
rediCARD or Visa Card.
5.12.2 Cheque deposits can be made using Express Deposit

Envelopes at selected branches, but will not be

processed until the next Business Day.
5.12.3 Under Australian law we are required to report all cash

deposits or withdrawals of $10,000 or more. We may

refuse to accept any cheque for deposit at our absolute
discretion.
5.12.4

You may not deposit additional funds into a Term

Investment Account at any time during the term of the
investment. However, upon maturity of a Term
Investment Account you may deposit additional funds
at any time during the Grace Period. There is no
minimum required amount for additional deposits.
5.13
Cheque Deposits
5.13.1

You can only access the proceeds of a cheque when it

has cleared. This usually takes three Business Days (or
if the cheque deposit is via Bank@Post - up to 10
Business Days). The drawing bank has a right to request
an additional days clearance. Overseas cheques of
$10,000 or less may take up to 30 Business Days to
clear, and overseas cheques of above $10,000 are
cleared upon confirmation from Travelex for payment.
5.13.2

However, you can ask us for a special answer at the

time of depositing the cheque for which we may charge
a fee. Please refer to our Fees & Charges document
for our current fee for special answers.
5.13.3

Cheques can normally only be deposited into the

Account of the person or entity named as payee on the
cheque. If you are depositing a cheque to your Account
where you are not the person or entity named,
ownership of the cheque must be transferred to you by
having the payee sign the back of the cheque in the
following manner: Please pay [your Account name],
signed [payees signature]. If we are not satisfied you
24.
25.
are the rightful owner of the cheque (for any reason), in

our sole discretion we may refuse to accept the deposit.
close your Term Investment Account.
5.14
Withdrawals and Transfers
5.14.6

If you withdraw all or part of your funds from the Term

Investment Account prior to maturity (Early
Redemption), we may charge you an Early Redemption
fee. Please refer to our Fees & Charges document.
You must give us not less than seven days notice if you
wish to make an Early Redemption.
5.14.7

If a partial withdrawal during the term of the

investment or within the Grace Period would cause the
balance of your Term Investment Account to fall below
the minimum balance required, you must redeem the
Term Investment Account in full.
5.14.8

If you make a partial Early Redemption, the term

applicable to the Term Investment Account and type of
interest repayment applicable to the Term Investment
Account will continue, however the interest rate
payable will decrease if the remaining balance is less
than the applicable minimum balance for your term and
interest rate. The interest rate that will apply to the
remainder of your fixed term will be the applicable
interest rate at the time of partial redemption based on
your remaining balance and original fixed rate term,
but will be no greater than your original rate.
5.15
Maturity of Term Investment Accounts
5.14.1 You can make withdrawals from the Account by any

of the following methods, unless otherwise indicated in

the Summary of Accounts & Access Facilities Table:

over the counter at any of our branch or Advice
Centres (please check the Summary of Accounts &
Access Facilities for any restrictions on withdrawals
applying to certain Accounts or any applicable daily
cash withdrawal limits);

by Direct Debit or Auto Transfer Orders;

by member cheque, if your Account is linked to a
member cheque book;

by Credit Union Corporate Cheque;

via Internet Banking or Phone Banking;

via BPAY to make a payment to a Biller;

at selected ATMs, if your Account is linked to a
rediCARD or Visa Card;

via selected EFTPOS terminals, if your Account is
linked to a rediCARD, Visa Card (note that Merchants
may impose restrictions on withdrawing cash or
using the credit option for Visa Debit Cards), PayTag
or redi2PAY; and

via Bank@Post, if your Account is linked to a
rediCARD or Visa Card.
5.14.2

We may require acceptable proof of your identity

before processing withdrawals in person or acceptable
proof of your authorisation for other types of
withdrawal transactions.
5.15.1 Prior to the end of your term for a Term Investment

Account, you will receive a written notice from us

advising you of your investment maturity date.
5.14.3 We will debit transactions received on any one day in

the order we determine in our absolute discretion.
5.15.2

You must advise us of your requirements prior to expiry

of the Grace Period. If we do not hear from you before
expiry of the Grace Period, your funds will be
automatically reinvested for the same term at the
prevailing rate.
5.14.4

If you wish to perform a branch cash withdrawal in

excess of $2,000 per Membership, you must provide
us with a minimum of 24 hours notice prior to making
the withdrawal.
5.15.3

If your investment is automatically renewed and you

wish to withdraw the funds prior to the new maturity
date, the withdrawal will be treated as an Early
Redemption as explained in clause 5.14.5.
Term Investment Account Withdrawals
5.14.5

You may make a partial withdrawal of funds from your

Term Investment Account once during the term of the
investment, annually if the term of the investment is
greater than one year or within the Grace Period,
provided that you withdraw a minimum of $1,000, or if
your balance is less than $1,000, withdraw all funds
from your Term Investment Account. If you need to
withdraw further funds from your Term Investment
Account during the remainder of the term where the
term of the Investment is one year or less, or within the
same annual period for terms greater than one year,
you will be required to withdraw all funds from and
5.15.4 If you perform a full redemption during the Grace

Period, we will not pay you any interest for the Grace

Period including the maturity date.
5.16
Corporate Cheques
5.16.1

You may request us to issue a corporate cheque,

payable to the person you nominate, for a fee, as
explained in the Fees & Charges document. A
corporate cheque is similar to a bank cheque, but may
not be treated as such by all third parties. A bank
cheque can be organised for an additional charge.
Please refer to the Fees & Charges document for
applicable fees.
26.
27.
5.16.2

If a corporate cheque is lost or stolen, you can ask us to

stop payment on it. You will need to complete a form
giving us evidence of the loss or theft of the cheque.
You will also have to give us an indemnity the
indemnity protects us if someone else claims that you
wrongfully directed us to stop the cheque.
daily closing balance until your Account returns to

credit or your credit facility is brought within the
approved limit, and/or to collect recovery costs or
transfer funds from any of your other Accounts to
make your Account compliant.
5.16.3

We cannot stop payment on our corporate cheque if

you used the cheque to buy goods or services and you
are not happy with them. We are not responsible for
any defects with goods or services you buy with our
corporate cheque. You acknowledge that all complaints
about goods and services must be addressed to the
relevant supplier.
Our current personal overdraft rate and unsecured

business overdraft rate can be accessed via our website.
5.17
Overdrawing an Account
5.17.1

You are responsible for maintaining, in the Account to

be drawn on, sufficient cleared funds to cover all
Payments (and any other drawings) on the day(s) you
have nominated for Payment or, if the Account has a
credit facility, there must be sufficient available credit
for that purpose. You should take particular care where
you have scheduled Payments to occur on a future date.
5.17.7

Your obligation to pay interest under this clause as

explained above is an independent and collateral
obligation and applies to all amounts outstanding to us,
including any amounts outstanding to us by virtue of
any court judgment or order that may be awarded
against you if you do not repay your debt(s) to us in
accordance with these Terms & Conditions. This
obligation does not merge in any court judgment or
order, and applies even if the total amount of the court
judgment or order is expressed to include interest owed
by you to us. If any liability owed by you under these
Terms & Conditions nonetheless becomes merged in
a court judgment or order, then you must, as an
independent obligation, pay interest to us on the
amount of that liability, calculated and debited in
accordance with your obligation to us as set out in
these Terms & Conditions, from the date it becomes
payable until the date it is paid.
5.17.8

At our absolute discretion, we may apply the balance of

your credit funds in any other Account towards the
repayment of any debt that you owe to us (ie by
combining Accounts). We have the right to close your
Account when we exercise our right to combine
Accounts in this manner. Where we exercise our right to
combine Accounts, we will notify you promptly.
5.17.2 You can apply to have an overdraft facility attached to

Accounts as specified in the Summary of Accounts &

Access Facilities Table.
5.17.3

Your application for an overdraft facility will be subject

to our usual lending criteria. If we approve your
application for an overdraft, the facility will be subject
to additional terms and conditions that will be provided
to you as part of the loan contract.
5.17.4

If you have an Account that does not have an approved

overdraft limit and you request us to debit funds which
would overdraw your Account, we may treat your
request as a request that we extend credit which we
may decline or accept at our absolute discretion.
5.17.5

If you have an Account that has an approved overdraft

limit and you request us to debit funds which would
exceed your Credit Limit, we may treat your request as
a request that we temporarily increase your available
credit which we may decline or accept at our absolute
discretion. Unless otherwise agreed, our acceptance of
such a request does not permanently change your
approved limit.
5.18
5.17.6

If we accept a request under paragraph 5.17.4 or 5.17.5,

it is your responsibility to restore your Account to a
credit balance or your credit facility to within the
approved limit immediately, or contact us and make the
appropriate arrangements. We reserve the right to
charge interest at either our personal overdraft rate or
unsecured business overdraft rate, calculated on the
5.18.3 We will tell you from time to time the type of dealings

and transactions in which we will accept your MAP to

establish the identification of the person we are dealing
with.
5.17.9 If your account is overdrawn, we may send you

notifications by mobile phone text message. You may

advise us that you wish to opt out of such notifications.
Member Access Password (MAP)
5.18.1 You may give us a password that we may accept as

proof of your identity and your authority to carry out

transactions on your Accounts.
Use
5.18.2 Your MAP may be used by us to establish your identity

for certain dealings and transactions with us.
5.18.4 We reserve the right to not register a particular MAP at

our absolute discretion (ie, if we consider it to be
offensive).
29.
Reliability
EFT Conditions of Use.
5.18.5 If we state that we accept MAP for a certain service or

transaction to establish identity, if your MAP is given to

us for that service or transaction, we may accept your

MAP as conclusively establishing your identity. We do

not need to undertake any other checks to verify your
identity.
Cancellation
28.
Security
5.18.6 You must not disclose your MAP to anyone (other than

an authorised Peoples Choice Credit Union
representative).
5.18.7 You must tell us as soon as you think someone else

knows your MAP or has used it without your consent.

You should immediately reset your MAP.
5.18.8 We suggest you memorise your MAP.
5.18.9 We may cancel your MAP at any time without notice.
5.18.10 You must not write your MAP, or carry it or keep a

record of it, unless you have taken reasonable steps to

disguise your MAP or prevent unauthorised access to

your MAP.
5.18.11 You must not select a MAP that represents your birth

date or a recognisable part of your name.
5.18.12 If you no longer wish to use your MAP, you can either

write or telephone us and request that your MAP be
cancelled.

Responsibility and Liability
5.18.13 Except where (and until) your MAP is cancelled by us or

by you, or you have notified us that some unauthorised

person may be using your MAP:

(a) we are not liable to you for any loss you suffer
through unauthorised use of your MAP;

(b) you must pay us any loss we incur as a result of
your use of or any unauthorised use by a third
party of your MAP.
5.18.14 You must also indemnify us against any loss or damage

we may suffer due to any claim, demand or action of

any kind brought against us arising directly or indirectly

because you did not comply with your obligations

under Security above.
5.18.15

We are liable for any loss you incur because of a

transaction after you or we cancel your MAP and where
the loss is as a result of our fraud or negligence or that
of our employees or agents.
5.18.16 Despite any of the above provisions, if you use your

MAP as part of conducting an EFT Transaction,

responsibility (and liability) is determined under our
5.18.17 We may at any time without notice cancel your ability

to use your MAP if we suspect you or someone else

may use it inappropriately or in a fraudulent manner.
5.18.18 You may cancel your MAP, or notify us if you suspect

someone else is using it without authorisation, at any

time by sending us written notice or phoning us on 13 11 82.
5.19
Account Statements
5.19.1 We will provide you a statement of Account at the

frequency stated in the Summary of Accounts &

Access Facilities Table.
5.19.2

We may, at our discretion, send you Account

statements more frequently. If you request to have an
Account statement provided to you more frequently or
if you ask us for an Account statement at any time, we
may charge the fee applying from time to time in our
Fees & Charges document.
5.19.3 You should check your Account statement as soon as

you receive it and tell us immediately if there are any

unauthorised transactions or errors.
eStatements
5.19.4 You will receive Account statements electronically

(eStatements) for all Accounts you hold with us if:

You have elected to receive eStatements or you
register to use Internet Banking on or after 1 August
2014. You may elect to receive statements by post
instead of eStatements at any time(refer to clause
5.19.10).

You hold a Zip Account (as it is a condition of holding

a Zip Account that you must receive eStatements).
If you hold a Zip Account and no longer wish to
receive eStatements, you will be required to either
switch your Zip Account to an alternative Account
which enables you to receive paper statements or
close your Zip Account.
You have elected to receive eStatements and you are

aThird Party Operator on a business account. A
paper statement will continue to be produced on the
Business Membership in addition to the eStatement.
5.19.5 We will email you at your nominated email address,

notifying you that your eStatement is available to be

viewed. You must use Internet Banking to view your
eStatements.
5.19.6 By receiving your statements electronically you will be

agreeing that you will no longer receive statements by
30.
31.
post and you will also be agreeing to receive other

information about your Accounts, such as notices
about changes in rates, fees, and terms and conditions,
electronically. The information will appear as messages
within your statement or alongside your eStatement in a
downloadable form, and we will not send you paper copies.
5.19.7

If you request to receive eStatements you will also be

agreeing that you will regularly check your nominated
email account for notification from us that your
eStatement is available to view. We will notify you by
email promptly when your eStatement is available. You
should check your current eStatement as soon as you
receive the notification email.
5.19.14

If you are registered to receive eStatements for both a

personal membership and a non-personal membership
Account and you no longer wish to receive eStatements
and other information electronically (you decide to optout as explained in clause 5.19.10), you will no longer
receive eStatements for both membership Accounts.
Call our National Contact Centre or visit a branch to
discuss your options.
5.19.8

You must keep your nominated email address current.

If your email address is invalid, we will send you paper
statements until such time as your nominated email
address is updated. If you change your nominated email
address, let us know immediately. You can change your
nominated email address by logging onto Internet Banking.
5.19.9

Your eStatements and other information will be

available to view using Internet Banking for 12 months.
You can print or save your eStatements and other
information during this period. You may request a
paper copy of any eStatement to be sent to you by post
up to six months after you receive notification the
eStatement is available to view. A fee may be charged if
you request a replacement paper statement.
5.19.10

If you no longer wish to receive eStatements and other

information electronically, you may request to receive
Account statements by post. If you decide to receive
Account statements by post you will no longer be able to
view your previous eStatements using Internet Banking.
You should print or save a copy of your eStatements
before requesting to receive statements by post.
5.19.11

Accountholders and Third Party Operators can access

eStatements for both personal and non-personal
Membership Accounts via Internet Banking and once
registered to receive eStatements, as explained above,
under the heading eStatements.
5.19.12

Please note, you can only register to receive

eStatements for a non-personal Membership Account
by contacting our National Contact Centre on 13 11 82
or visiting a branch. The non-personal Member will
continue to receive a paper statement for its Account,
and the terms under the heading Account Statements
will still apply.
5.19.13 eStatement for personal and non-personal membership

Accounts can be viewed separately within your Internet

Banking service.
5.20 Change of Address

If you change your address or contact details, including

email, please let us know immediately.
5.21
Dormant Accounts
5.21.1

If no transactions are carried out on any of your Account(s)

under your membership for at least 12 months (other
than transactions initiated by us, such as crediting
interest or debiting fees and charges) we may write to
you asking if you want to keep your Account(s) and/or
membership open. If you do not reply we will treat your
Account(s) as dormant and/or membership as inactive.
5.21.2 Once your Account(s) and/or membership becomes

inactive, we may:

close the Account(s) or membership;

charge a dormancy fee: see the Fees & Charges
document; or

stop paying interest or reduce the amount of interest.
5.21.3

In certain circumstances set out in our constitution

where we may classify your deposit Account as
dormant in which case we may redeem your member
share and charge an administration fee not exceeding
the redemption amount (currently $2.00).
5.21.4

If your Account(s) remains dormant for seven years, and

you are a person aged 18 and over, we have a legal
obligation to send balances exceeding $500 to the
Australian Securities and Investment Commission as
unclaimed money.
5.21.5

If your Account is not deemed dormant and/or

membership is not deemed inactive but you have an
Account that for a period of three months or more has
a debit balance and no transactions have occurred on
that Account during that period (other than
transactions initiated by us, such as debiting fees and
charges) we may deem your Account inactive and close
the Account to avoid any further fees or interest
charging to the Account. If we close an Account that
has a debit balance, we may collect recovery costs or
transfer funds from any of your other Accounts to
return your Account to a zero balance in accordance
with clause 5.17.6.
33.
5.22 Account Combination
change will result in a reduction in your obligations.
5.22.1

If you are in default under or breach any term of any

agreement with us (including these Terms & Conditions)
or you are not using your Accounts in accordance with
the rules that apply to them, despite any other agreement
between us we may without prior notice to you:
combine the balances of any of your Accounts; or
5.24.3 If we advise you of our intention to increase your daily

limit on transacted amounts via any of the Access

Facilities and you do not wish your limit to be increased

you must notify us before the effective date of change.

Otherwise, once you access the increased transaction

limit, you will be deemed to have consented to the
increase.
32.

apply any credit balance or available funds in any of
your Accounts, or any amount we otherwise may
owe you, towards satisfying any amount that you
owe us, in any order we choose;
5.22.2 This provision applies to all amounts, whether due or

not or due contingently. This provision does not apply

to formal trust Accounts.
5.23 Closing Accounts and Cancelling Access Facilities
5.23.1

Subject to any restrictions set out in the Summary of

Accounts & Access Facilities Table you can close any
Account or Access Facility at any time. However, you will
have to surrender your member cheque book, Card and
PayTag at the time. We may defer closure and withhold
sufficient funds to cover payment of outstanding
cheques, EFT transactions and fees, if applicable.
5.23.2

You can cancel any Access Facility on request at any

time. However, for Direct Debits you can contact your
Biller or us to cancel any Direct Debit authority you
have given to a Biller.
5.23.3

If you are closing your only Account you will also have
to resign your Membership, in which case you will be
refunded your $2.00 share. Resigning a membership
must be in writing with your signature.
5.23.4

We can close any Account or Access Facility in our

absolute discretion by giving you at least 14 days
written notice at the last address provided and paying
you the balance of your Account.
5.23.5

If you do not abide by the terms and conditions

applicable to an Account, we reserve the right to swap
your account to an alternative Account type or close
your Account as per 5.23.4 above.
5.23.6 We can cancel any Access Facility for security reasons

or if you breach the conditions of use for any Account

or Access Facility, as set out in this document.
5.24 Changes to Terms & Conditions
5.24.1

We may change these Terms & Conditions and any

fees, charges, interest rates and other information at
any time. The Notification of Change Table sets out how
we will notify you of any change.
5.24.2 We are not obliged to give you advance notice if a
5.24.4

BPAY is owned and operated by third parties. If the

rules and regulations of BPAY require that these
Terms & Conditions be changed, in any way at any
time, (including without prior or full notice to you) then,
subject to any applicable laws or codes, we will have the
right to change these Terms & Conditions accordingly.
5.24.5 Notification of Change Table

Type of change
Notice we
must give
Manner of
giving notice
a) increasing any fee or charge
30 days
in writing
b) adding a new fee or charge
30 days
in writing
c) changing the minimum balance

to which an Account keeping fee
applies
30 days
in writing
d) changing the method by which

interest or reward benefit is
calculated
20 days
in writing
e) changing the frequency with

which interest is credited or
debited
20 days
in writing or
advertisement
in the media
f) changing the balance ranges

within which interest rates apply
20 days
in writing or
advertisement
in the media
g) increasing your liability for

losses in relation to EFT Transactions
20 days
in writing
20 days
in writing
i) changing interest rates (other

than interest rates linked to money
market rates or some external
reference rate)
day of change
in writing or
advertisement
in the media
j) changing any other term or

condition
day of change
in writing or
advertisement
in the media
h) imposing, removing or adjusting

daily or periodic limits in relation
to EFT Transactions
Note: If you do not want your daily limit
on transactions via BPAY or Visa Card
or PayTag or rediCARD to be increased,
you must notify us before the effective
date of the change.
34.
5.25 Notices and Electronic Communication

5.25.1 We may send you notices and statements:

by post, to the address recorded in our membership
records or to a mailing address you nominate;

via Internet Banking for registered users;

by fax; or

by email.

We will only use fax or email if the law permits and you
have nominated a fax number or email address for this
purpose. We may also send you notices and statements
by some other way that you have agreed to.
5.25.2 You can vary your primary email address at any time

or cancel arrangements to receive notices or

statements by email or by retrieval from Internet
Banking.
35.
6.2.3 For all other complaints, you may refer the matter to

the Financial Ombudsman Service (FOS):

The FOS Australia

GPO Box 3, Melbourne VIC 3001
Free call: 1800 367 287
Facsimile: (03) 9631 6399 Email: info@fos.org.au
7.
Member Chequing
7.1
Member Chequing
7.1.1

Member chequing is a facility that allows you to make

payments by cheque. Under our member chequing
facility we issue you with a cheque book and authorise
you to draw cheques on our Account at the National
Australia Bank. We will debit your Account for the value
of cheques you draw.
5.26 Personal Accounts Identified as Commercial
7.1.2 You may only write cheques on the cheque forms we

supply.
5.26.1

If we consider that you are operating a personal

Account for commercial purposes we will give 30 days
written notice to provide evidence that the Account is
being operated only for personal use.
7.1.3

Where you choose to have more than one Account

linked to a personal chequing facility, you will be
required to have a cheque book for each Account.
5.26.2

If you do not respond within this time we will assume

that your membership is being operated for commercial
purposes and change your Account at our discretion to
one that can be used for commercial purposes.
6.
Complaints
6.1
Internal Dispute Resolution Process
7.1.4

If you have insufficient funds in your nominated

Account we may instruct the National Australia Bank to
dishonour your cheque. However, we have discretion to
allow the cheque to be paid and to overdraw your
Account for this purpose. If you overdraw your Account,
we will charge you interest and/or fees. Please refer to
clause 5.17 Overdrawing an Account and our Fees
& Charges document.
6.1.1

We have a dispute resolution policy to deal with any

complaints you may have in relation to our financial
services or us. Our dispute resolution policy requires us
to deal with any complaint in an efficient manner.
7.1.5

We may decide not to give you access to member

chequing for any reason including an unsatisfactory
banking history with the Credit Union, or if you are
under 18.
6.1.2

If you want to make a complaint, contact us and indicate

you would like to make a complaint or visit our Website.
Our staff must advise you of our complaint handling
process and the expected time frame for handling your
complaint (Internal Dispute Resolution Process)
7.2
Stopping a Cheque
You can stop payment on a cheque at any time before

we have paid the cheque by:
6.2
External Dispute Resolution Process
6.2.1

If you are not satisfied with the outcome of our

Internal Dispute Resolution Process or if we are not
able to resolve your complaint to your satisfaction
within 45 days, then you may escalate your complaint
in accordance with clauses 6.2.2 and 6.2.3 below.
6.2.2

If your complaint relates to a breach of the Customer

Owned Banking Code of Practice and you have not
suffered loss or detriment, you can report it to the
Compliance Manager of the Code Compliance
Committee on local call: 1300 780 808.

contacting us with sufficient particulars to identify
the cheque (in that case we may insist on written
confirmation); or

writing to us, again, with sufficient particulars to
identify the cheque.
7.3
Cheque Security
7.3.1

You should safeguard your cheque forms for your own

security. You must notify us as soon as possible if any
cheque form or your cheque book is lost or stolen or
misused. If you unreasonably delay in advising us that a
cheque or cheque book is lost, stolen or misused,
provided that we have not been fraudulent or negligent
36.
37.
you will not be able to make any claim against us

because money is withdrawn from your Account
without your permission and if we ask you, you will
have to pay us any loss we suffer.
whom the payee has ordered it to be paid by endorsing

the cheque on the reverse (see clause 5.13.3).
7.3.2

If you cross a cheque by placing two parallel lines

across the face of the cheque, with or without the
words not negotiable between the lines, you are
telling a financial institution not to cash the cheque
over the counter and that it must be paid into a
customers Account. Crossing the cheque helps protect
the true owner of the cheque if it is lost or stolen.
7.3.6

In addition to the above, you can reduce the risk of

forgery by taking the following steps every time you
write a cheque:
Example of not negotiable crossing:

XYZ CREDIT UNION LIMITED
NOT

Date / /
NEGOTIABLE
Pay Fred Smith-----------------------------------------------or bearer

start the name of the person to whom you are paying
the cheque as close as possible to the word Pay;

draw a line from the end of the persons name to the
beginning of the printed words or bearer;

start the amount in words with a capital letter as
close as possible to the words The sum of and do
not leave blank space large enough for any words to
be inserted;

add the word only after the amount in words;
The sum of Three hundred dollars only-------------$300.00

draw a line from the end of the amount in words to
the printed $;

start the amount in numbers close after the printed
$ and avoid any spaces between the numbers; and
______________________
Signature
7.3.3

Crossing a cheque does not prevent the cheque from

being negotiated or transferred to a third party before
it is presented to a financial institution for payment.
7.3.4

If you write Account payee only between the lines of

a crossed cheque, you are instructing the financial
institution that you wish the cheque to be paid only to
the person(s) or company named on the cheque as
payee. These words may give you better protection
against theft and fraud, and act as a warning to the
financial institution to make inquiries of the person
paying in the cheque if that person is not the payee of
the cheque.
Example of Account payee crossing:

XYZ CREDIT UNION LIMITED ACCOUNT

PAYEE ONLY
Date / /


7.3.5

______________________
Signature
Your pre-printed cheque forms have the words or

bearer after the space where you are required to write
the name of the person(s) or company to whom you are
paying the cheque. You can give yourself more
protection against theft or fraud by crossing out the
words or bearer and adding the words or order. If
the cheque is an order cheque, we may only pay the
proceeds to the named payee, or to any other person

always add a stop . or dash - to show where the
dollars end and the cents begin, and if there are no
cents, always write .00 or -00 to prevent
insertion of more numbers to the dollar figure.

Example of a correctly completed cheque:

XYZ CREDIT UNION LIMITED

Date / /


______________________
Signature
7.4
Refused Payment of a Cheque
7.4.1

We may instruct the Bank to refuse payment of any

cheque if any of the following circumstances apply:

you have not drawn up the cheque clearly and we are
unsure of what you want us to do;

you have post-dated your cheque and it is presented
for payment before the date of the cheque;

the date of the cheque is more than 15 months ago
(that is, the cheque is stale);

we receive notice of your death or mental incapacity;

the amount of any cheque presented for payment to
the Bank exceeds the Available Funds in your nominated
Account at the time the cheque is presented.
In such event, we will advise you in writing, by
ordinary prepaid post, as soon as practicable, but will
38.
incur no liability for failure so to do. Where we refuse

to pay a cheque in accordance with this clause, or in
accordance with any other provision, we may, at our
absolute discretion, debit your Account any costs
reasonably incurred through such refusal, and such
costs shall constitute a debt from you to us; or

your Account is closed or your cheque facility is
cancelled, unless you make other arrangements with us.
7.4.2

We do not agree to provide you with credit merely

because we meet payment on a cheque that causes
your Account to be overdrawn or exceed a pre-
arranged limit.
8.

Direct Credits, Direct Debits,

Auto Transfers Orders, Credit Card
payments, Regular payments and
Quick Debits
8.1
Direct Credits
8.1.1 You can arrange for a third party to automatically

deposit funds (such as your wages or other regular

income) to your Account (Direct Credit). To

commence a Direct Credit arrangement, you will be

required to provide our BSB (805-050), your Member

Number and your surname to the person or

organisation that will be depositing funds to your
Account.
8.1.2

Where you quote your Member Number, we will credit

funds to your oldest savings Account even if that
Account is not actively used.
8.1.3

To amend the amount of the Direct Credit or cancel a

Direct Credit facility, you will need to contact the person
or organisation responsible for depositing the funds to
your Account.
8.1.4

We will not be liable for any loss or damage you suffer

as a result of the failure of a third party to make a
Payment by Direct Credit, or for any mistake as to the
amount of such Payment, or for any delay amending or
cancelling a Direct Credit arrangement.
8.1.5

Where your Account receives funds through Direct

Credit, we may reverse a Direct Credit that we have
received on your behalf if we, for any reason
whatsoever, do not receive value for the Direct Credit.
8.2
Direct Debits
8.2.1

You can arrange for a third party to automatically debit

funds from your Account (Direct Debit). To commence
a Direct Debit arrangement, you will need to enter into
a Direct Debit Service Agreement with the person or
organisation that will be debiting your Account.
39.
8.2.2 If you wish to cancel a Direct Debit arrangement, you

can instruct us to cancel the Direct Debit on your behalf

by providing written notice specifying the date you wish

the Payment to cease. We also suggest that you notify

the third party of your intention to cancel the
arrangement.
8.2.3

We will comply with any request by you to cancel a

Direct Debit within 48 hours of receiving the request
and will not be responsible for any Payments deducted
from your Account prior to expiry of that period.
8.2.4

We may at any time cancel or refuse to act on any

Direct Debit authorisation if on any occasion the
Available Funds in your Account are not sufficient to
comply with your Payment authorisation and you may
be charged a dishonour fee. However, we have
discretion to allow the Direct Debit to be paid and to
overdraw your Account for this purpose. If you
overdraw your Account, we will charge you interest
and/or fees (please refer to clause 5.17 Overdrawing
an Account and the Fees & Charges document). We
will not be liable for any cost, loss or damage incurred
by you where we impose such a stop or cancellation or
refuse to act on any Payments authorisation.
8.3
Auto Transfer Orders
8.3.1 You can arrange for us to make regular Payments to a

third party on your behalf by completing the relevant

form available from us, or by providing such other

information as we may require (Auto Transfer
Orders).
8.3.2

If you wish to change or cancel an Auto Transfer Order,

you must provide written notice specifying the changes
and the date you wish such changes to operate from
We will comply with any request you make within 48
hours of receiving the request and will not be
responsible for any Payments deducted from your
Account prior to expiry of that period.
8.3.3

If the Available Funds in your Account are not sufficient

to comply with your Payment authorisation, we will
check your Account balance for five consecutive
Business Days for sufficient Available Funds to make
the transfer. After this time if the amount is still unpaid,
the transfer will be rejected and we will not attempt
to make a further transfer until the next due date.
A charge for the rejection may also apply: see the Fees
& Charges document.
8.3.4

If we are unable to make the Payment on five

successive occasions (after five attempts on each
occasion) we will cancel the Payment and may charge a
fee as per the Fees & Charges document.
40.
8.3.5 We will not be liable for any cost, loss or damage

incurred by you where we impose such a stop or

cancellation or refuse to act on any Payments
authorisation.
8.4
Visa Credit Card Monthly Transfer Payments
8.4.1

You may request that regular payments be credited to

your Credit Card Account from a nominated Account
(Visa Credit Card Monthly Transfer Payment). You
can request a set amount be transferred via an Auto
Transfer Order (refer clause 8.3) or to retain interest
free eligibility, request the end of the previous months
balance be transferred.
41.

Visa Credit Card and Overdraft Minimum Repayment
Transfers
8.4.7

You can request a Credit Card Account or overdraft

minimum repayment transfer to pay the minimum
repayment required on your Credit Card Account or
Account with an overdraft facility on a monthly basis.
This occurs on the last day of the month. If deposits
have been made to the Account throughout the month
that satisfies the minimum repayment due, the transfer
will not occur.

Stopping a Visa Credit Card Monthly Transfer
Payment
8.4.8

To stop a Visa Credit Card Monthly Transfer Payment,

you must provide advice to us at least one Business
Day before the end of the month. This advice can be
provided over the phone if you have a Member Access
Password (MAP) (refer to clause 5.18). Where no MAP is
held, the advice must be made in writing.
8.5
Regular Payments
8.4.4 If there are not enough Available Funds, we will check

your Account balance for five consecutive days for

sufficient Available Funds to make the transfer. After

this time if the amount is still unpaid, the transfer will

be rejected and we will not attempt to make a further

transfer until the next due date. A charge for the

rejection may also apply (see the Fees & Charges
document).
8.5.1

Regular Payments can be either a recurring payment

or an instalment payment to your Visa Card. A Regular
Payment represents an agreement between you and a
Merchant in which you authorise the Merchant to bill
your Visa Card at predetermined intervals (e.g. monthly
or quarterly) or at intervals agreed by you. The amount
may differ or be the same for each transaction.
Maintaining Records
8.4.5

If we cannot make the transfer on five successive

occasions (after five attempts on each occasion) we will
cancel the transfer and may charge you a fee as per
the Fees & Charges document. We will notify you in
the event that this occurs.
8.5.2

You should maintain a record of any Regular Payment

arrangement you elect to enter with a Merchant.
Changing or cancelling Regular Payments
End of month full balance transfers
8.4.2 The minimum monthly repayment due can also be

requested.
8.4.3

As regular payments are not available from some types

of Accounts, you should refer to the Summary of
Accounts & Access Facilities Table (Auto Transfer
Orders and BPAY sections) of this document for
further information on the availability of this service.
8.4.6 End of month full balance transfers will be processed

on the last day of the month (including where the end

of month falls on a weekend or public holiday). Any

adhoc credits (ie cash deposits and refunds) made

during the current month are not taken into

consideration and the full outstanding balance from the

previous month will be transferred. If there are not

enough Available Funds on the last day of the month

you will lose your interest free eligibility and will be

charged overdraft interest (see your Visa Credit Card

Offer and Loan Contract including the Lending Terms &
Conditions).
8.5.3 To change or cancel any Regular Payment arrangement

you should contact the Merchant prior to the next

scheduled Payment. Until you attempt to cancel a

Regular Payment arrangement we must accept the

Merchants transaction. You should retain a copy of

your request to change or cancel a Regular Payment

arrangement. Should the Merchant fail to act in

accordance with your instructions, you may be able to

dispute the Payment and we may be able to seek a

Chargeback on your behalf (see clauses 13.4.8 to
13.4.13).

Changing Card details
8.5.4

Should your Card number be changed for any reason

(e.g. as a result of a lost or stolen Card) you must
request the Merchant to change the details of your
Regular Payment arrangement to ensure arrangements
continue. If you fail to do so, your Regular Payment
arrangement may not be honoured by us and/or the
42.

Merchant may stop providing the goods and/or
services.

Closing your Visa Card Account
8.5.5

Should you elect to close the Account linked to your

Visa Card or your Account is closed by us, you should
contact the Merchant to revise your Regular Payment
arrangement as the Merchant may stop providing the
goods and/or services.
8.6
Quick Debits
8.6.1

You can arrange for us to make an automatic debit of a

pre-registered Account (with another financial
institution) to credit an eligible Peoples Choice Credit
Union loan Account which is in the same name by
completing a Quick Debit request form.
8.6.2

New Quick Debits requests are only available on limited

loan products with Peoples Choice Credit Union
(please ask us for up to date details of loan products in
respect of which the Quick Debit Facility is available).
Please be aware that direct debiting may also not be
available on all Accounts with your other financial
institution. You should check with your other financial
institution whether direct debiting is available from
your Account with them.
8.6.3 By signing a Quick Debit request, you authorise us to

arrange for funds to be debited from your Account with

the other financial institution (FI Account). We will

only arrange for funds to be debited from your FI

Account as authorised in the direct debit request. We

will not issue individual confirmation of payments
made.
8.6.4

If the debit day falls on a day that is not a business day,

we may debit your FI Account on the previous or
following business day. If you are unsure about which
day your FI Account has been or will be debited, please
check with your financial institution.
8.6.5

If you wish to change or cancel a Quick Debit, you must

provide thirty (30) days written notice specifying the
changes and the date you wish such changes to
operate from. We will comply with any request you
make within 48 hours of receiving the request and will
not be responsible for any Payments deducted from
your Account prior to expiry of that period.
Alternatively a notice can be provided to your financial
institution. If you notify your financial institution that
you wish to change or cancel a debit payment you must
give your financial institution sufficient time to process
such request. If you wish your change or cancel request
to be processed efficiently, the notice should be given
to us in the first instance.
43.
8.6.6

If Available Funds in your FI Account are not sufficient

to comply with your Payment authorisation, the Quick
Debit may be dishonoured and a Quick Debit Dishonour
Fee may be charged by us (please see the Fees &
Charges document for more information). A fee and/
or interest may also be charged by your financial
institution with which the FI Account is held. It is your
responsibility to ensure that there are sufficient clear
funds available in your Account on a debit day to allow
a debit payment to be made in accordance with the
direct debit request. We will not be liable for any loss or
damage you suffer as a result of there being
insufficient clear funds in your FI Account or for any
acts or omissions by your financial institution which
prevent the Quick Debit taking effect.
8.6.7

If there are insufficient clear funds in your FI Account to

meet a debit payment you must arrange for the debit
payment to be made by another method or arrange for
sufficient clear funds to be in your FI Account by an
agreed time so that we can process the debit payment.
9.
SMS Banking
9.1
Introduction
You may request that an Account balance or

transaction history be sent to your nominated mobile
phone. SMS requests are available on demand 24 hours
a day, seven days a week.
9.2
Registration
9.2.1

You must have a personal Account with us and have

either Internet Banking or Phone Banking before you
can utilise the SMS Banking service. You can register
for SMS Banking by logging onto Internet Banking and
selecting the SMS Banking menu option. Alternatively,
you can call us on 13 11 82, or visit one of our branches.
9.2.2

You should not reply to any SMS alert we send you as

we will only respond to your requests to receive the
SMS Banking service and will not read or respond to
any other messages to that number.
9.2.3

Fees and charges may apply for each SMS sent via the
SMS Banking service (please refer to our Fees &
Charges document for further information). You may
also be charged fees by your mobile phone carrier.
9.3
Cancelling your SMS Banking service
9.3.1

You may cancel your SMS Banking registration at any

time by logging onto Internet Banking or calling 13 11 82.
9.3.2 We may cancel your SMS Banking registration at any

time, for any reason, including but not limited to:

Insufficient funds in your primary Account;
44.

Your Account has been closed;

The Account operating authority on the Account is
changed; or

If we are conducting maintenance on the SMS
Banking service.
9.4
Security and Privacy
9.4.1 When you register for SMS Banking you authorise us to

send Account information to your nominated mobile

phone. The SMS we send may contain Account

information that you may prefer to keep confidential.

Once we have sent the SMS to your nominated mobile

number, we have no control over who can access this

information. SMS is not a secure form of
communication.
9.4.2

When you take your mobile phone overseas and do not

cancel your SMS Banking service, you authorise us to
process Account information outside Australia using
transmission equipment outside Australia that may
store your information.
9.4.3 In order to help keep your Account information private,

we recommend you always:

safeguard your mobile phone from inappropriate
access;

keep your mobile phone in a safe and secure place;

delete SMS Banking SMS messages from your mobile
phone once you have obtained your information; and

immediately inform us if your mobile phone is lost,
stolen or the number has been disconnected,
changed, suspended or no longer in your possession.
9.4.4 We do not keep records of the content of SMS Banking

SMS messages we have sent you.
9.4.5 Please note, we will never send a SMS requesting

personal information from you.
9.5
Reliance
9.5.1

The SMS Banking service is a tool to assist you in the

management of Accounts with us. SMS Banking
should be used in conjunction with Internet Banking
and Phone Banking. You should check your statements
regularly and not rely entirely on SMS Banking for your
balance and transaction history.
9.5.2

We undertake to make all reasonable efforts to ensure

the SMS Banking service is available to you at all
specified times and that Account information provided
via SMS Banking is accurate and current.
9.5.3

However, except in respect of our wilful default or

negligence we are not liable for the unavailability of
SMS Banking in whole or in part, nor for inaccuracies in
the information provided on your Account(s), nor
45.
delays or errors in the execution, instruction or request

for information in connection with the communication
network, ancillary equipment, our computer systems,
service providers or any other circumstance. Except in
respect of our wilful default or negligence, we accept
no liability for any loss relating to your reliance on the
SMS Banking service.
9.5.4 If you believe there is a problem with the SMS Banking

service, notify us on 13 11 82 or visit your local branch

or Advice Centre.
10. Financial Claims Scheme

10.1 Introduction

Deposits up to the amount of $250,000, are

guaranteed by the Australian Government free of
charge to financial institutions. Information about the
guarantee can be obtained from the APRA website at
www.fcs.gov.au and APRA hotline on 1300 558 849.
10.2

Variations of the Terms and Conditions of the

Financial Claims Scheme
10.2.1

The Australian Government may introduce a charge or

change the current legislation. If this occurs we will
notify you in writing unless the government has
publicised these changes.
46.
47.
Activate
Account
Everyday
Account
Zip
Account
Club 55
Account
Offset
Account
Line of
Credit
Visa Credit
Card
Expenses
Account
11. Summary of Accounts & Access

Facilities
Personal
Members
aged
13 years to
24 years4
Personal
Members
13 years of
age or over
Personal
Members
aged
24 years to
54 years4
Personal
Members
55 years
of age or
over4
Eligible
loans only
Subject
to lending
criteria
Subject
to lending
criteria
Personal
Members
13 years of
age or over
Minimum opening deposit
Nil
Nil
Nil
Nil
Nil
See note 3
Nil
Nil
Nil
Minimum ongoing balance
Nil
Nil
Nil
Nil
Nil
Nil
Nil
Nil
Funds available at call
Minimum withdrawal amount
Nil
Nil
Nil
Nil
Nil
Nil
Nil
Nil
Transact using ATMs
Branch Access
3
3
Accounts
Eligibility
3
See note 4
Credit Card
only
No PayTag
access
Purchase goods and withdraw funds

using EFTPOS
Bank@Post3
BPAY
Deposit funds automatically using direct

credit
Withdraw funds automatically using

direct debit
Internet Banking & Phone Banking

(including IMTs if you are registered for
IMT access)1
Auto Transfer Orders1
Pay Easy1
Visa Debit Card, Platinum Visa Debit

card, Contactless Enabled Mobile Device
or PayTag5
Withdrawal limits (B=Branches; limit is

per membership per day)
B - $2000
B - $2000
B - $2000
B - $2000
B - $2000
B - $2000
B - $2000
per day
per day
per day
per day
per day
per day
per day
ATM/
ATM/
ATM/
ATM/
ATM/
ATM/
ATM
EFTPOS
EFTPOS
EFTPOS
EFTPOS
EFTPOS
EFTPOS
$1000
per
- $1000 per - $1000 per - $1000 per - $1000 per - $1000 per - $1000 per day per Card
day per Card day per Card day per Card day per Card day per Card day per Card
B - $2000
per day
ATM
- $1000 per
day per Car
Monthly or
bi-annually
Monthly or
bi-annually
Monthly
Monthly or
bi-annually
Monthly
Monthly
Monthly
Monthly or
bi-annually
N/A
N/A
N/A
Nil
N/A
N/A
N/A
N/A
Interest calculated on full daily closing

balance
No interest
paid
No interest
paid
No interest
paid
Portion in
each tier.
See note 2
No interest
paid on
credit
balances
No interest
paid on
credit
balances
No interest
paid
Interest paid on last day of each month
N/A
N/A
N/A
3
See note 2
Interest
offset
against loan.
See note 3
N/A
N/A
N/A
Cheque book
Optional overdraft
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
Statements sent2
Minimum balance required to earn
interest
Investment Term
(1 See note 1 2 See note 17 3 See note 16 4 See note 18 5 See note 19)
48.
49.
Online
Saver
Bonus
Saver
Young
Saver
Christmas
Savings
Term
Investments
Business
Access
Account
Business &
Community
Account
Business
Line
of Credit
Business
Online

Facilities
Eligibility
Personal
Members
13 years of
age or over
Personal
Members
13 years of
age or over
Personal
Members
under
18 years
All Personal
Members
All
Members
Business
and nonpersonal
entities
Business
and nonpersonal
entities
Subject
to lending
criteria
Business
and nonpersonal
entities
Minimum opening deposit
Nil
See note 6
Nil
See note 6
Nil
See note 6
Nil
$5,000
Nil
Nil
Nil
Nil
Minimum ongoing balance
Nil
Nil
Nil
Nil
$5,000
Nil
Nil
Nil
Nil
3
See note 7
3
See note 15
3
See note 15
3
See note 13
See notes
10 & 11
3
See note 9
Minimum withdrawal amount
Nil
Nil
Nil
Nil
N/A
Nil
Nil
Nil
Nil
Transact using ATMs
N/A
Branch Access
N/A
3
No PayTag
access
3
No PayTag
access
Accounts
Funds available at call
Visa Debit Card or PayTag4
X
See note 14
X
See note 14
X
See note 14
N/A
3
No PayTag
access
Purchase goods & withdraw funds using

EFTPOS
N/A
N/A
N/A
Bank@Post
BPAY
3
See note 13
Deposit funds automatically using direct

credit
N/A
Withdraw funds automatically using

direct debit
3
See note 6
3
See note 6
N/A
Internet Banking & Phone Banking

(including IMTs if you are registered for
IMT access)1
3
See note 13
N/A
3
See note 8
3
See note 6
3
See note 6
Credits only
N/A
N/A
B
- $2000
per day
B
- $2000
per day
B
- $2000
per day
N/A
Monthly or
bi-annually
Monthly or
bi-annually
Monthly or
bi-annually
Monthly or
bi-annually
Monthly or
bi-annually
Monthly
Monthly
Monthly
Monthly
Nil
Nil
Nil
Nil
$5,000
N/A
Nil
N/A
Nil
Interest calculated on full daily closing

balance
3
See note 5
3
See note 5
3
See note 5
3
See note 5
3
See notes
5 & 12
N/A
3
See note 5
N/A
3
See note 5
Interest paid on last day of each month
3
See note 5
3
See note 5
3
See note 5
Annually on
31 October
3
See notes
5 & 12
N/A
3
See note 5
N/A
3
See note 5
Auto Transfer Orders1

Pay Easy1
Withdrawal limits (B=Branches; limit is
per membership per day)
Statements sent2
Minimum balance required to earn
interest
B - $2000
B - $2000
B - $2000
per day
per day
per day
ATM/
ATM/
ATM/
EFTPOS
EFTPOS
EFTPOS
- $1000 per - $1000 per - $1000 per
day per Card day per Card day per Card
N/A
Cheque book
N/A
Optional overdraft
N/A
N/A
60 days
to 5 years
N/A
N/A
N/A
N/A
Investment Term
N/A
(1 See note 1 2 See note 17 3 See note 16 4 See note 19)
N/A
N/A
50.

Facilities

(Refer to tables on page 46 to 49)
Summary of Accounts & Access Facilities notes
Note 1 Our standard Internet Banking daily external transfer
limit is $5,000. Increases and decreases to this limit

may be available on request and increases and
decreases to this limit can be made by us at any time in
our absolute discretion.
Transaction limits also apply to Home Banking. These

may be customised. For information about transaction
limits, please contact us.
Pay Easy transactions limits are $250 per transaction

with a $500 maximum limit per day.
Note 2 Interest rates are calculated and paid on a stepped
basis; the higher relevant interest rates are paid on that

part of the balance only.
Note 3 An Offset Account is a deposit or savings Account
which is designed to help you reduce the interest which

accrues on a home loan.
3.1

Offset Accounts can only be linked to selected Peoples

Choice Credit Union home loans. You can find out which
home loans are eligible for an Offset Facility (Eligible
Loans) by contacting us. Offset Accounts cannot be
linked to loans used for commercial purposes.
3.2

If you have an Eligible Loan, you can request an Offset

Account. We are under no obligation to approve your
request and may accept or reject your application at
our discretion.
3.3

If we approve your request for an Offset Account, we

may at any time, without notice to you, remove the link
between your Offset Account and your Eligible Loan or
impose a limit on the maximum credit balance on which
the notional interest may be calculated. However, we
will make every effort to provide prior notification to
you if we are required to do so. If we remove the link we
will then not calculate interest on your Eligible Loan by
taking into account interest notionally calculated on
your Offset Account. If we impose a limit, we will
only deduct from the interest notionally calculated on
your Eligible Loan the interest notionally calculated on
the limit we impose. We may by further notice to you
reinstate the link or remove the limit. From the time we
remove the link until the time we reinstate it or from
the time we impose a limit until the time we remove it
the Account will receive nil interest.
3.4
The Offset Account must be held in the same name of
51.
at least one owner of the Eligible Loan and cannot be

held in the name of any person not an owner of the
Eligible Loan.
3.5

If you have an Offset Account linked to an Eligible Loan,

the daily interest charged to the Eligible Loan will be
reduced by an amount equal to the balance in the
Offset Account, or if your Offset Account balance
exceeds the unpaid balance of your Eligible Loan, the
unpaid balance of your Eligible Loan multiplied by the
daily percentage rate applicable to the Eligible Loan.
3.6

While you have an Offset Account in place, you will not

earn any credit interest on the balance held in your
Offset Account. This applies even if the balance in your
Offset Account exceeds the unpaid balance of your
Eligible Loan.
3.7

The interest rate which we set is used only to calculate

the interest owing to us under your Eligible Loan. For
example, if you do not have an Eligible Loan linked to
your Offset Account then you do not earn interest on
your Offset Account.
Also, if the interest rate notionally applicable to your

Offset Account is more than the interest rate on your
Eligible Loan, we will then only use the interest rate on
your Eligible Loan to calculate the notional interest of
your Offset Account.
3.8

We may at any time transfer your Offset Account to an

Everyday Account if there is no Eligible Loan in your
name for the Offset Account to be linked to at the time
the Offset Account is opened or if the Eligible Loan
linked is repaid in full.
3.9

We will only recalculate the interest on your Eligible

Loan each day you have in your Offset Account the
minimum balance we set from time to time.
3.10

You acknowledge that we have not given you any advice

on taxation or other issues relating to the Offset Account
and we recommend that you obtain independent advice
on how the arrangement can be used to maximum
benefit in your personal circumstances.
Note 4 Visa Debit Card and PayTag access allowed from the
age of 16 subject to clause 5.9. Upon turning 18 years of

age, we may choose to send you a Visa Debit Card
automatically. Upon first use of this Card you are agreeing
to the terms and conditions as they relate to Visa Debit
Cards at this time. Upon turning 25 years of age your
Account will be converted to an Everyday Account.
Applicable fees and charges will apply to your Everyday
Account on conversion as set out in our Fees & Charges
document. Platinum Visa Debit Card access allowed
from the age of 18 if you meet our eligibility criteria.
53.
Note 6 Where a deposit is dishonoured for any reason, bonus

interest will be lost in the month that the deposit is
dishonoured.
business day, to qualify for bonus interest in that

calendar month. Bonus interest will not be earned for
the first month where an account has been swapped
from another savings account to a Bonus Saver or Young
Saver account. For details of base and bonus rates see
our Transactions and Savings Interest Rates document.
Note 7 Funds can only be accessed via Internet Banking or
Note 16 Where an Account allows Visa facilities, ATM, EFTPOS,
52.
Note 5 Interest rates are calculated and paid on the full
balance of the Account.
Phone Banking. If you make NO withdrawals in the

calendar month, we will pay you Bonus Interest. For
details of base and bonus rates see our Transactions
and Savings Interest Rates document.
Note 8 Only Auto Transfer Orders set up and maintained by
you via Internet Banking or Phone Banking.
Note 9 Funds can only be accessed via Internet Banking or
Phone Banking.
Note 10 Withdrawals prior to maturity (Early Redemptions) may
be subject to an Early Redemption fee. See clauses

5.14.5-8 and 5.15 for further details.
Note 11 On maturity, we will re-invest your deposit:
a) in the way you tell us; or

b) if you do not tell us, as we outline in our rollover
letter to you or;

c) if we do not specify how the deposit is to be
re-invested, then in the same type of deposit as
you originally chose.

See clause 5.15 for further details.
Note 12 Interest can be paid at maturity, monthly, quarterly,
six monthly or annually depending on the investment

option chosen. Interest can be paid to a savings
Account or reinvested.
Bank@Post, Internet Banking, Phone Banking and

BPAY access, they are only available where the
Account requires only one signature for withdrawals.
Note 17 Statements will be issued bi-annually except where the
following services are attached to your Account, then

your statement will be issued monthly:

Visa Debit Card;

PayTag;

Overdraft facility;

Term Investment Account with term less than six
months; or

Cheque Facility.

You may request for your statements to be sent

monthly if you do not qualify via the above services.
Fees may apply to a more frequent statement. Please
refer to our Fees & Charges document.

If you have a Zip Account, all statements will be sent
electronically.
Note 18 Only one account owner is required to meet the age
qualifying criteria if the account is jointly owned.
Note 19 All accounts available to personal Members that allow
Note 13 Withdrawal period between 1 November and 31 January
Note 14 Card issued for identification purposes only if sole
12. Mobile Banking Terms & Conditions
- Phone Banking and Internet Banking access only

applies between those dates. Access is allowed outside
this time, however a charge may apply: please refer to
our Fees & Charges document.
Account under your membership. Any withdrawal from
the account will result in the loss of all bonus interest for
the calendar month in which the withdrawal is made.
Note 15 Where no withdrawals are made and a minimum
deposit of $50.00 (Bonus Saver) or $5.00 (Young

Saver) is made by you or on your behalf during the
calendar month we will pay you bonus interest. Only
deposits made to the account by you or on your behalf
will be considered within the minimum deposit criteria,
for example cash deposits and payroll credits. Deposits
made on the last day of the month must be made by
5.00pm Central Standard time, whether or not it is a
Visa Card access can also be accessed via redi2PAY

which is linked, via such a Card, to the Account. New or
replacement rediCARDs are only issued at the Credit
Unions discretion. A rediCARD cannot be issued on a
Zip Account. Accounts cannot be linked to redi2PAY
via a rediCARD. Platinum Visa Debit Cards are only
available if you meet our eligibility criteria. Details of
the eligibility criteria are available on request.
12.1

The Terms & Conditions in this clause 12 (Mobile Banking

Terms) apply to you if you access or use Mobile Banking.
12.2

Mobile Banking is only available to current registered

users of Internet Banking.
12.3

Not all Devices may be capable of accessing and using

Mobile Banking and all Internet Banking services and
features may not be available for Mobile Banking.
12.4

The features available to you via Mobile Banking, the

way in which you can access and use Mobile Banking,
and the transactions you can conduct by Mobile Banking
54.
55.
may differ depending on the Device and the version of

our Mobile Banking application you are using and may
change from time to time without notice to you.

you have registered at least one of your fingerprints
on the Device;
12.5

You are responsible for obtaining a compatible Device

to use our Mobile Banking service.

you have logged in using your Member Number and
Internet Banking password or App PIN.
12.6

Any conditions of use and charges relating to a Device

or the use of any telecommunications networks to
access Mobile Banking are your responsibility. We are
not liable or responsible for any costs you incur in
relation to your use of a Device to access Mobile Banking
or loss or damage to a Device resulting from your access
or use or attempted access or use of Mobile Banking.
On some Devices, if you enable Fingerprint Login on

the Device you may also be able to log in to Mobile
Banking on the Device using the password, passcode or
security code you have set on the Device for the
purpose of unlocking or otherwise securing use of the
Device (Device Passcode).
12.7

We may disable or remove your ability to access Mobile

Banking at any time for any reason.
Logging in and registering your Device
12.8

You may only access and use Mobile Banking on a

Registered Mobile Device.
12.9

To register a compatible mobile Device as a Registered

Mobile Device you must:
12.13

You must not enable Fingerprint Login on a Registered

Mobile Device if a fingerprint belonging to a person
other than you is registered on that Device or if you are
aware or suspect that another person knows your
Device Passcode. You must ensure that no fingerprint
of any other person is added to the fingerprints
registered on a Registered Mobile Device while
Fingerprint Login is enabled. With Fingerprint Login
enabled, subject to the ePayments Code:

Download the latest version of our Mobile Banking
application for your type of mobile Device;

Open to Mobile Banking application and log in using
your Member Number and Internet Banking
password; and

Authorise the registration of your mobile Device
using Second Tier Authentication.
12.10

If you delete the installation of our Mobile Banking

application from a Registered Mobile Device you will be
required to re-register your Device.
12.11

After you have registered you Device, we may allow

you to set an access code in the Mobile Banking
application (App Pin) which you can use to log in to
Mobile Banking on that Registered Mobile Device in the
future. We may reset your App Pin, require that you set
a new App Pin or cease to allow you to log in using an
App Pin at any time.
12.12

If you have a compatible Device, we may allow you to

log in to Mobile Banking and authorise transactions or
actions by using your fingerprint(s) which have been
registered on your Device (Fingerprint Login).
You may enable the Fingerprint Login feature in the
application settings if:

Fingerprint Login is available for your Device and the
version of our Mobile Banking application you are
using;
you have enabled all required Device settings; and
you will be liable for all transactions conducted on

the Registered Mobile Device including any
unauthorised transactions conducted by any person
with their fingerprint registered on the Registered
Mobile Device or who knows your Device Passcode;
we will not be responsible for any loss you suffer as

a result of any unauthorised transaction conducted
by a person who has their fingerprint(s) registered on
the Registered Mobile Device on which you have
enabled Fingerprint Login or who knows your Device
Passcode; and
any person with their fingerprint registered on the

Registered Mobile Device or who knows your Device
Passcode will have access to your personal
information that is available by Mobile Banking.
12.14

You must keep your App PIN and your Device Passcode
secure and not disclose either to any person. You must
immediately notify us and change your App PIN and
Device Passcode if you become aware or suspect that
either your App PIN or Device Passcode has become
known to another person.
12.15

You must immediately notify us if you have set an App

PIN or have enabled Fingerprint Login on a Registered
Mobile Device and the Device is lost or stolen.
12.16

You must immediately notify us if your Device with an

Access App installation or an Access Token that is
registered to your Membership is lost or stolen.
56.
57.
Deregistering your Device
12.17
You may deregister a Registered Mobile Device:
In Mobile Banking on the Registered Mobile Device;

In Internet Banking accessed through an internet
browser; or

familiarise yourself with the steps you have to take to
report loss or theft of your rediCARD, Visa Card,
PayTag, Contactless Enabled Mobile Device or to
report unauthorised use of your rediCARD, Visa Card,
PayTag, Contactless Enabled Mobile Device, BPAY,
Internet Banking or Phone Banking;

By calling us on 13 11 82 and requesting that we
deregister your Device.

check your statements regularly for any
unauthorised use;

If you deregister a Registered Mobile Device through

Mobile Banking or Internet Banking we may require

that you authorise the deregistration using Second Tier
Authentication.

always access Phone Banking or Internet Banking
using the official phone numbers and URL addresses
contained in the How to Contact Us clause of this
document; and
13. EFT Access Facilities and EFT

Conditions of Use

always reject any request to provide or to confirm
details of your PIN or password. We will never ask
you to provide us with these details.
The terms and conditions contained in clauses 13 to 15

of these Terms & Conditions represent the EFT
Conditions of Use and apply to use of our EFT Access
Facilities. The other Terms & Conditions of this
document also apply but only to the extent not
inconsistent with the EFT Conditions of Use.
13.1.5

If you fail to ensure the security of your access Card,

PayTag, Contactless Enabled Mobile Device, Codes, PIN
or passwords, you may increase your liability for any
unauthorised transactions. If you fail to promptly report
any security breaches on your Account, you may
increase your liability for any unauthorised transactions.
13.1
Introduction and description of EFT Access Facilities
Keeping records is important!
13.1.1
Our EFT Access Facilities are:
Please make sure that:
rediCARD;
Visa Card;
BPAY;
PayTag;
redi2Pay;
Digital Wallet
Internet Banking; and
Phone Banking.
13.1.6 you retain all transaction receipts;
13.1.2 You can access an Account using any of the EFT Access

Facilities which are available for the Account type and

which are enabled.
13.1.3 Please refer to:

the Summary of Accounts & Access Facilities Table
for the EFT Access Facilities available for each
Account type; and
13.1.7

you record all transaction or receipt numbers generated

when using BPAY, Internet Banking or Phone Banking;
13.1.8 you keep these records until you have reconciled your

periodic statements;

If you ever need to trace a transaction, it will help if you

can give us transaction receipts and transaction or
receipt numbers.
rediCARD
13.1.9

rediCARD allows you to access your Account at an ATM

or EFT Terminal in Australia displaying the rediCARD
logo. If you have a rediCARD PLUS you may also
withdraw cash from your Account, anywhere in the
world, using an ATM displaying the Visa or PLUS logos.

the Fees & Charges document for fees and charges
in relation to EFT Access Facilities & transactions.
13.1.10 We will provide you with a PIN to use with your rediCARD.
Important information you need to know before

using any EFT Access Facility
13.1.4 Before you use any EFT Access Facility you must:

familiarise yourself with your obligations to keep
your Cards, PayTags, Contactless Enabled Mobile
Devices, Codes, PINs and passwords secure;
13.1.11 rediCARD allows you to:

check your Account balances;
withdraw cash from your Account; and
transfer money between Accounts.
13.1.12 We may choose not to give you a rediCARD if you are

under 16.
58.
59.
Visa Card
redi2PAY
13.1.13

Visa Card allows you to make purchases at any retailer

displaying the Visa Card logo anywhere in the world.
You can also withdraw cash from your Account,
anywhere in the world, using an ATM displaying the
Visa Card logo. We will provide you with a PIN to use
with your Visa Card. Visa Card also allows you to:
check your Account balances;

withdraw cash from your Account;
transfer money between Accounts.
13.1.21

redi2PAY allows you to link a single Visa Card to an

installation of redi2PAY on a compatible Device (either
the standalone Peoples Choice Credit Union redi2PAY
software application or the redi2PAY functionality
within our Mobile Banking application) and then use
that mobile Device to make Contactless Payments at
Merchants that accept Contactless Payments by payWave.
13.1.14

Upon turning 18 years of age we may choose to send

you a Visa Debit Card automatically. Upon first use of
this Card you are agreeing to the terms and conditions
as they relate to Visa Debit Cards at that time.
13.1.15

We may choose not to give you a Visa Card for any

reason including if, in our opinion, your financial history
is not satisfactory, or if you are under 16 years for Visa
Debit Cards or under 18 years for Visa Credit Cards.
Visa Benefits
13.1.16

From time to time, Visa may make Visa Benefits

available to cardholders issued with a Visa Card or
specific type of Visa Card (such as our Platinum Visa
Debit Card). Visa Benefits are not available for all Visa
Card cardholders.
13.1.17

Visa Benefits may change from time to time without

notice to you. We will use our best endeavours to
advise you of any applicable terms and conditions that
apply to any particular Visa Benefit that we may
advertise or promote but will not be liable to you if any
particular Visa Benefit is withdrawn or the terms on
which it is offered are changed.
13.1.18

Visa Benefits are provided or arranged by Visa and not

Peoples Choice Credit Union. We are not responsible in
any way for the Visa Benefits or liable for any loss,
damage, costs or expense you suffer or incur in relation
to the Visa Benefits. We do not make any representations
and warranties (express or implied) as to the Visa Benefits,
the providers of Visa Benefits or the merchantability or
fitness for purpose of the Visa Benefits.
13.1.22 A rediCARD cannot be linked to redi2PAY.

13.1.23 Upon linking a Visa Card to redi2PAY your Device will

become a Contacless Enabled Mobile Device.
13.1.24

redi2PAY with a registered Visa Card can be used to

make Payments at any Merchant that accepts
Contactless Payments by payWave subject to any
applicable transaction limits as stated in the Summary
of Accounts & Access Facilities Table or any transaction
limits imposed by the Merchant.
Digital Wallet
13.1.25 Digital Wallet enables you to register your Visa Card in

your Device to make Contactless Payments.
13.1.26 A rediCARD cannot be registered in a Digital Wallet.
13.1.27 Once we allow you to register your Visa Card in a Digital

Wallet your Device will become a Contactless Enabled

Mobile Device.
13.1.28

A Digital Wallet with a registered Visa Card may be used

to make Payments at any Merchant that accepts
Contactless Payments by payWave subject to any
applicable transaction limits as stated in the Summary
of Accounts & Access Facilities Table or any transaction
limits imposed by the Merchant.
Visa Concierge Services
PayTag
13.1.29 Cardholders issued with our Platinum Visa Debit Card

are able to access the Visa Concierge Service provided

by or on behalf of Visa. If you use the Visa Concierge

Service, you are responsible for any costs, charges

and expenses relating to the goods and services

arranged by the Visa Concierge Service at your

request. Usage of the Visa Concierge Service is subject

to and governed by separate terms and conditions

which may be found at the website www.visa-asia.com

premium/platinum. By using the Visa Concierge Service

you will be taken to have agreed to those terms and
conditions.
13.1.20 A PayTag allows you to make Contactless Payments at

any Merchant that accepts Contactless Payments by
payWave.
13.1.30 The provider of the Visa Concierge Service may at its

discretion refuse to entertain any cardholder request
which:
13.1.19 Details of the Visa Benefits and any eligibility criteria

that may apply to the Visa Benefits are available from

us on request.
is in contravention of local laws of the country in
61.
which a service is being requested;
13.3
Processing EFT Transactions
relates to child prostitution or child pornography;
is too vague or general in nature; or
13.3.1

We will debit the value of all withdrawal EFT

Transactions and credit the value of all deposit EFT
Transactions to or from your Account in accordance
with your instructions when the appropriate Access
Method is used.
60.

does not clearly provide some recreational benefit
to the cardholder.
13.1.31

We are not responsible for the Visa Concierge Service

or liable in any way for any loss, damage, costs or
expense you may suffer or incur in relation to the Visa
Concierge Service. Peoples Choice Credit Union and
the provider of the Visa Concierge Service do not make
any representations or warranties (express or implied)
as to the:
13.3.2 If you close your Account before an EFT Transaction

debit is processed, you will remain liable for any

dishonour fees incurred in respect of that EFT Transaction.
13.3.3 Transactions will not necessarily be processed to your

Account on the same day.
13.3.4 You acknowledge and agree that:

accuracy or veracity of any information provided to
you by the Visa Concierge Service;

we have the right to deny authorisation for any EFT
Transaction for any reason;

the merchantability or fitness for purpose of any
item obtained; or

we will not be liable to you or any other person for
any loss or damage which you or such other person
may suffer as a result of our refusal.

the merchantability, fitness for purpose, or adequacy
of standards of service of the services booked or
reserved.

BPAY
13.1.32 BPAY allows you to pay bills bearing the BPAY logo,

through either Internet Banking or Phone Banking.

Phone Banking and Internet Banking
13.1.33

Phone Banking and Internet Banking give you access to

your Account by telephone or a computer linked to the
Internet. Phone Banking and Internet Banking allow you
to obtain information about your Account, to transfer
money between Accounts and to make BPAY
payments. Additionally, Internet Banking allows you to
transfer money to Accounts at other financial
institutions and to initiate International Money Transfers.
See clause 15.1 for further terms and conditions in
relation to Phone Banking and Internet Banking.
13.2
EFT Transaction Limits
13.2.1

We limit the amount of EFT Transactions you may make

on any one day or other period, either generally or in
relation to a particular Access Method. These
transaction limits are set out in the Summary of
Accounts & Access Facilities Table.
13.2.2 Please note that Merchants, Billers or other financial

institutions may impose additional restrictions on the

amount of funds that you can withdraw, pay or transfer.
13.2.3 We may reduce transaction limits to zero if, in our

opinion, there are security reasons for doing so.
13.2.4 Increases to transaction limits may be available to

members on request and at our absolute discretion.
13.4

Liability for unauthorised EFT Transactions

General liability for unauthorised EFT Transactions
13.4.1 You are liable for all losses caused by an unauthorised

EFT Transaction unless any of the circumstances

specified in this clause apply.
13.4.2 You are not liable for losses caused by unauthorised

EFT Transactions:

where it is clear you have not contributed to the loss;

that are caused by the fraudulent or negligent
conduct of employees or agents of:

- us;
- any organisation involved in the provision of the

EFT system or BPAY;
- in the case of rediCARD, Visa Card, PayTag,
redi2PAY or Digital Wallet transactions any
Merchant; or
- in the case of BPAY - any Biller;

relating to a forged, faulty, expired or cancelled
Access Method or any part of the Access Method;

that are caused by the same EFT Transaction being
incorrectly debited more than once to the same
Account;

that are made using:
- your Account number or Card number without

your PIN, password or Code; or
- a Card or Device without your PIN, password or
Code, unless you unreasonably delay notifying us
62.
of the loss or theft of the Card or Device;

resulting from unauthorised use of your Access
Method or any part of your Access Method:
- before you receive all parts of your Access Method
necessary for that unauthorised EFT Transaction; or
- after you notify us in accordance with clauses 14.4
and 14.5 that your Access Method or any part of
your Access Method has been misused, lost or
stolen or used without your authorisation, or,
where relevant, that the security of your Code, PIN
or password has been breached.

Liability for EFT Transactions occurring prior to

notification of loss
13.4.3

You will be liable for any loss of funds arising from

unauthorised EFT Transactions if the loss occurs
before you notify us that your Access Method or any
part of your Access Method has been misused, lost or
stolen or used without your authorisation, or where
relevant, the Code, PIN or password has become known to
someone else, and if we prove, on the balance of
probabilities, that you contributed to the loss through:

your fraud or, where relevant, your failure to keep the
PIN or password secure in accordance with clause
13.7; or

unreasonable delay in notifying us of the misuse,
loss, theft or unauthorised use of the Access Method
or any part of your Access Method or where relevant,
of the Code, PIN or password becoming known to
someone else, and the loss occurs between the time
you did, or reasonably should have, become aware of
these matters and the time of notification to us.
13.4.4 However, you will not be liable for:

the portion of the loss that exceeds any applicable
daily or periodic transaction limits;

the portion of the loss on your Account which
exceeds the balance of your Account (including any
prearranged credit); or

all losses incurred on any Account which you had not
agreed with us could be accessed using the Access
Method.

Limitation of liability for EFT Transactions occurring

prior to notification of loss
13.4.5

Where a Code, PIN or password is required to perform

the unauthorised EFT Transaction (and this clause 13.4
does not apply) your liability for any loss of funds
arising from an unauthorised EFT Transaction, if the
loss occurs before you notify us that your Access Method
63.
or any part of your Access Method has been misused,

lost, stolen or used without your authorisation, or
where relevant, the Code, PIN or password has become
known to someone else, is the lesser of:
$150;

the balance of your Account, including any
prearranged credit; and

your actual loss at the time you notify us that your

Access Method or any part of your Access Method
has been misused, lost, stolen or used without your
authorisation, or where relevant, of the Code, PIN or
password becoming known to someone else (except
that portion of the loss that exceeds any daily or
periodic transaction limits applicable to the use of
your Access Method or your Account).
Liability for EFT Transactions due to Card left in ATM
13.4.6

You are liable for losses from unauthorised EFT

Transactions that occur because you, or someone
authorised by you, leaves your Card in an ATM provided
that the ATM incorporates reasonable safety standards
that mitigate the risk of unauthorised Cards being left
in the ATM.
Liability for EFT Transactions due to breach of EFT

Terms and Conditions
13.4.7

You indemnify us against any loss or damage we may

suffer due to any claim, demand or action of any kind
brought against us arising directly or indirectly because
you did not observe any of your obligations under
these EFT Conditions of Use or acted negligently or
fraudulently under these EFT Conditions of Use.
Unauthorised BPAY transactions
13.4.8

In the case of BPAY, if you notify us that a BPAY

payment made from your Account is unauthorised, you
must provide us with a written consent addressed to the
Biller who received that BPAY payment allowing us to
obtain information about your Account with that Biller
as is reasonably required to investigate the payment.
If you do not give us that consent, the Biller may not be
permitted under law to disclose to us the information
we need to investigate or rectify that BPAY payment.
Chargeback of Visa transactions
13.4.9 In some circumstances, Card scheme rules allow us to

charge a disputed Visa transaction back to the

Merchant with whom you made the transaction.
13.4.10 We will exercise a chargeback right (if the right is

available) for a disputed transaction if:

you ask us to do so; and
65.

you give us the information we require to support the
chargeback, within 30 days after the date of the
statement on which the transaction is recorded.
Code or password from theft, loss or unauthorised use,

to help to prevent fraudulent or unauthorised use of
the Access Method.
13.4.11

Ensuring security of the Card, PayTag, Contactless

Enabled Mobile Device and PIN
13.7.2
We recommend that you
sign a Card as soon as you receive it;
keep the Card in a safe place;
64.
Our ability to exercise a chargeback right on your behalf is

limited to the Card scheme rules. The time frames vary
between 75 days and 120 days so it is important that
you notify us as soon as you become aware of a
disputed transaction .
13.4.12 The time frame for disputing a transaction may not

apply to reporting unauthorised EFT Transactions

covered by the ePayments Code.
13.4.13 We cannot exercise a right of chargeback if the right

does not exist.

if you change the PIN, you must not select a PIN that
represents your birth date or a recognisable part of
your name;

never write the PIN on the Card;
13.4.14 Any right of chargeback we may have under Card

scheme rules may be lost if you do not:

never write the PIN on anything that is kept with or
near the Card;

inform us promptly that you wish to dispute a Visa
transaction; and

never lend the Card, PayTag or Contactless Enabled
Mobile Device to anybody;

provide us with any information or material we
require to support a chargeback.
never tell or show the PIN to another person;

use care to prevent anyone, including your family or
friends, seeing the Card number and PIN being
entered at Electronic Equipment;
Despite any of the above provisions, your liability will

not exceed your liability under the ePayments Code.
13.5
Liability for non-EFT Visa transactions
You are liable for all unauthorised transactions made

on your Visa Card without use of your PIN, PayTag or
Contactless Enabled Mobile Device and that occur
before you report the loss of your Visa Card, PayTag or
Contactless Enabled Mobile Device (as is relevant) to us.
13.6
Malfunction
13.6.1

You will not be responsible for any loss you suffer

because the Home Banking System, BPAY, or an EFT
terminal accepted your instructions but failed to
complete an EFT Transaction.
13.6.2

However, if there is a breakdown or interruption to our

Home Banking System or any BPAY system, or
malfunction to an EFT terminal, and you should have
been aware that it was unavailable for use or
malfunctioning, we will only be responsible for
correcting errors in your Account and refunding any
fees or charges imposed on you as a result.
immediately notify us of any change to your address.
These guidelines provide examples of security measures

only and will not determine your liability for any losses
resulting from unauthorised EFT Transactions. Liability
for EFT Transactions will be determined in accordance
with clause 13.4 of these Terms & Conditions and the
ePayments Code.
13.7

Security of Cards, PayTags, Contactless Enabled

Mobile Devices, PINs, Codes and passwords
Ensuring the security of other Access Methods
13.7.1

The security of your Cards, PayTags, Contactless

Enabled Mobile Devices, PINs, Codes and passwords is
very important because they give access to your
Account. You must make every effort to protect the
Card, PayTag, Contactless Enabled Mobile Device, PIN,
13.7.3

This clause will apply if your Access Method uses a

Code such as a PIN, Access Code, MAP, Factor2 Icons or
Secure Code. You must look after your Code at all times
so as to minimise the risk of losing it or allowing it to be
used without your authorisation.

immediately report the loss, theft or unauthorised
use of the Card, PayTag or Contactless Enabled
Mobile Device to us or the CARD HOTLINE;

keep a record of the Card number and the CARD
HOTLINE telephone number for your area with your
usual list of emergency telephone numbers;

examine your periodical statement immediately upon
receiving it to identify and report, as soon as possible,
any instances where the Card or an Contactless
Enabled Mobile Device has been used without your
authority; and
66.
67.
13.7.4

We will provide you with a PIN to use a Card with

certain Electronic Equipment. You agree to protect this
PIN as a means of preventing fraudulent or
unauthorised use of the Card.

Second Tier Authentication by Secure Code Push
Notification
13.7.5 On request,we will provide you with Access Codes to

use for Phone Banking and Internet Banking, which you

can change.
13.7.6

In addition to using your Access Codes, we may require

Second Tier Authentication for you to authorise and
complete some types of transactions or actions in
Internet Banking, to further protect you against
the risk of unauthorised access to or use of your
Accounts. We may, in our absolute discretion,
determine the types of transactions or actions in
Internet Banking for which Second Tier Authentication
is required (which may change from time to time
without notice to you) and the form or forms of Second
Tier Authentication that may be used for any given
transaction or action. For example, some of the types
of Internet Banking transactions and actions that may
require Second Tier Authentication include:

Making a Payment to an account or biller you have
not made a Payments to previously;

Changing your address or other contact details;
Resetting your Internet Banking password;

Registering a new Registered Mobile Device or
registering a new Access App or Access Token to
your Membership;

Deregistering a Registered Mobile Device, Access
App or Access Token.
13.7.7

If we have determined that Second Tier Authentication

is required to complete a transaction or action, we will
not accept your instruction for that transaction or
action unless you authorise the transaction or action
using the form, or one of the forms, of Second Tier
Authentication we require.
13.7.9 If you try to conduct a transaction or action in Internet

Banking for which we advise that a Second Tier

Authentication is able to be conducted by Secure Code

Push Notification, we will send a push notification to
each:

Registered Mobile Device; and
Mobile Devices with the Access App installed, which

has been linked to your Membership, requesting that
the transaction or action be authorised. You
authorise or reject the transaction or action when
you select Allow or Deny on the push notification
respectively. The push notification will only be sent to
a Device if push notifications are enabled on the
Device and the Device is connected to the internet.
If you have multiple Registered Mobile Devices or
mobile Devices with the Access App installed, which
have been registered to your Membership, we may
choose to send the push notification to only a limited
number of the Devices (e.g. the first five Registered
Mobile Devices).
Second Tier Authentication by Peoples Choice

Secure Code.
13.7.10 You may generate a Secure Code for Second Tier

Authentication by Peoples Choice Secure Code using:

Our Mobile Banking application on a Registered
Mobile Device (Note: you do not need an active
Internet connection to generate a Secure Code);

An Access App installation that has been registered
to your Membership; and

An Access Token that has been registered to your
Membership.

We may impose limits on the numbers of devices you

may register and use to generate a Secure Code for
your Membership at any time.
13.7.8 We may require one or more of the following forms of

Second Tier Authentication:
13.7.11 To register an Access App to your membership you will

need to:
Peoples Choice Secure Code
Secure Code Push Notification

Log in to Internet Banking through an internet
browser application and register the Access App; and

SCV (but only if you cannot use Peoples Choice
Secure Code or Secure Code Push Notification);

Selecting your Factor2 Icons (but only if you
cannot use Peoples Choice Secure Code, Secure
Code Push Notification or SCV).
Download and install the Access App;

Authorise the Access App registration by Second Tier
Authentication.
13.7.12 To register an Access Token to your membership you

will need to:

Obtain an Access Token (you may purchase an
68.
Access Token from any Peoples Choice branch upon

payment of the applicable fee set out in our Fees &
Charges document);

Log in to Internet Banking through an internet
browser application and register the Access Token;
and

Authorise the Access Token registration by Second
Tier Authentication.
13.7.13

If you are registering a Registered Mobile Device, an

Access App or an Access Token and do not have any
other existing Registered Mobile Device or registered
Access App or Access Token to enable you to authorise
the registration using Second Tier Authentication:
If we have a mobile number recorded for you in

our banking system, we will generate a One Time
Passcode to enable you to authorise the registration
and send it to that mobile number by SMS; or

You can call us on 13 11 82 and request that we
generate a One Time Passcode for you and give it to
you verbally over the phone to authorise the
registration.
13.7.14

You may not register an Access App installation or

Access Token to your Membership if you already have
a total of 5 (or such other number as we may notify
you from time to time) Registered Mobile Devices,
Access App installations or Access Tokens registered to
your Membership.
13.7.15

All terms and conditions in these Terms & Conditions

which apply to the use and security of Codes apply to
Secure Code, modified to the extent necessary to
reflect the ways in which a Secure Code is obtained,
generated and used.
13.7.16 We may, in our absolute discretion, deregister any of

your Registered Mobile Devices, Access Tokens or

Access App installations, at any time.

Security of Codes and Pins
13.7.17

You agree to protect any Codes and PINs as a means of

preventing fraudulent or unauthorised transactions.
You must not tell or show a PIN or Code to another
person or allow it to be seen by another person,
including your family and friends.
13.7.18

You must not write a PIN or Code down, carry it or keep

a record of it with any other part of your Access Method
unless you have taken reasonable steps to disguise the
PIN or Code or prevent unauthorised access to the PIN
or Code.
69.
13.7.19

If you change a PIN or Code (other than a Secure

Code), you must not select one that represents your
birth date or a recognisable part of your name. If you
do use an obvious PIN or Code such as a name or date
of birth you may be liable for any losses which occur as
a result of unauthorised use of the PIN or Code before
notification to us that the PIN or Code has been
misused or has become known to someone else.
13.7.20 You must not act carelessly in protecting the security

of a PIN or Code.
13.8
Liability for Mistaken Internet Payment
You may be liable for a Mistaken Internet Payment

where you receive a Mistaken Internet Payment and
you do not return the funds (see clause 15.5).
You may also suffer loss (which is not recoverable from

us) arising from a Mistaken Internet Payment made by
you (see clause 15.5).
You may suffer such loss if:

we are not satisfied that the payment is a Mistaken
Internet Payment;

the receiving financial institution is not satisfied that

the payment is a Mistaken Internet Payment, or
despite this view, the receiving financial institution
seeks the consent of the unintended recipient of the
payment to return the funds, but that recipient does
not give that consent;

the unintended recipient of the Mistaken Internet
Payment does not have sufficient funds in their
account with the receiving financial institution to the
full value of the Mistaken Internet Payment to
facilitate its recovery (and the receiving financial
institutions reasonable endeavours to retrieve the
funds from the unintended recipient are
unsuccessful); or

you do not report the Mistaken Internet Payment to
us within seven months of the payment and the
unintended recipient does not consent to the
receiving financial institution returning the payment.

Where you are liable to repay any Mistaken Internet

Payment or must bear the loss of a Mistaken Internet
Payment made by you, you indemnify us against any
loss or liability we may incur which arises from the
Mistaken Internet Payment.
70.
14. rediCARD, Visa Card, PayTag and

Contactless Enabled Mobile Devices
14.1
Receiving your Card
14.1.1

You agree to sign the rediCARD or Visa Card

immediately upon receiving it and before using it as a
means of preventing fraudulent or unauthorised use of
the rediCARD or Visa Card. You must ensure any other
cardholder you authorise also signs their rediCARD or
Visa Card immediately upon receiving it and before
using it.
Obtaining and Setting Up your PayTag
14.1.2

You may request that we issue you with a PayTag in

relation to any Account that you hold that is capable of
having a PayTag linked to it as set out in the Summary
of Accounts & Access Facilities Table.
14.1.3 We may accept or refuse your request to issue you with

a PayTag in our absolute discretion.
14.1.4

If we issue you with a PayTag you must pay the fee

stated in our Fees & Charges document (if any) and
by requesting that we issue you with a PayTag you
authorise us to deduct any relevant fee from any
Account you hold with us.
14.1.5 Only one PayTag may be issued to an Accountholder in

relation to an Account. If there is more than one

Accountholder, one PayTag may be issued to each
Accountholder.
14.1.6

You may request that we issue you with a replacement

PayTag if your PayTag becomes damaged, lost or
stolen. You must pay any fee stated in our Fee &
Charges document (if any) and by requesting a
replacement PayTag you authorise us to deduct any
relevant fee from any Account you hold with us.
14.1.7

You agree not to attach your PayTag to any Device or

other object that uses Near-Field Communication
technology (NFC) or has another PayTag (or similar
Device) attached to it.
14.1.8

You agree that we are not responsible for any loss or

damage suffered by you as a result of your PayTag not
working or malfunctioning or by you attaching the
PayTag to a Device or object that uses Near-Field
Communication (NFC) technology or has another
PayTag (or similar Device) attached to it.
Setting Up a Mobile Device as an Contactless

Enabled Mobile Device
14.1.9 Not all Devices are capable of being used as an

Contactless Enabled Mobile Device. We will publish the

technical requirements for a Device to be capable of
71.
being used as an Contactless Enabled Mobile Device

on our website including any hardware and software
that is required.
We may change the technical requirements from time

to time.
14.1.10

You may not use a Device as an Contactless Enabled

Mobile Device unless it meets all of our published
technical requirements and you are registered for
Internet Banking.
14.1.11

If you have a Device that meets our published technical

requirements, you may be able to use the Device as
a Contactless Enabled Mobile Device by using redi2PAY
or a Digital Wallet.
14.1.12

We do not guarantee that a Contactless Enable Mobile

Device will be accepted by all Merchants and we are
not liable to you for any loss you suffer if a Merchant
refuses to accept Payments made using a Contactless
Enabled Mobile Device.
Setting up redi2PAY
14.1.13 You may only use redi2PAY if:

You are registered for Internet Banking;
Your Device is protected by a security feature that

requires you to input a passcode in order to use it
and has such other security features that we specify
in our published technical requirements; and

You have not modified the operating system software
on your Device; and

You have a Visa Card which can be linked to your
mobile Device using redi2PAY which has Contactless
functionality.
14.1.14

Before you can use your Device to conduct a transaction

using redi2PAY, you must register your Visa Card in
redi2PAY. When you have done that, your Device will
become a Contactless Enabled Mobile Device and you
may make Payments using redi2PAY at participating
Merchants as if the Device was a payWave enabled Visa
Card. The Account linked to your redi2PAY will be the
default Account linked to the registered Visa Card.
14.1.15 You can only register one Visa Card for redi2PAY.

However you can:

Change the Account linked to redi2PAY to another
Account by contacting us and changing the default
Account linked to the registered Visa Card: or

Remove the current registered Visa Card from
redi2PAY and register a different Visa Card to
redi2PAY.
72.
14.1.16 You cannot have more than one Visa Card registered

for redi2PAY at any one time.
14.1.17

If you deregister a Visa Card from redi2PAY or delete

the software application from which you are accessing
redi2PAY from your mobile Device, or if we disable the
link between your registered Visa Card and redi2PAY
on your mobile Device for any reason, the mobile
Device will immediately cease to be a Contactless
Enabled Mobile Device unless it is a Contactless
Enabled Mobile Device because of some other reason
(e.g.an installed Digital Wallet).
14.1.18 We are not required to accept the registration of a Visa

Card to a mobile Device using redi2PAY, and we may

at any time and for any reason, disable the link between

your registered Visa Card and redi2PAY on your mobile
Device.
14.1.19 You must always promptly download and install any

update to our redi2PAY or Mobile Banking applications

that are released.
14.1.20 Contactless Payments can only be made using

redi2PAY while your Device is operating and unlocked.
14.1.21 The same Terms & Conditions apply to transactions

using redi2PAY as transactions using your Visa Card.
14.1.22 We are not responsible for any loss you may suffer as a

result of us disabling the link between your registered

Visa Card and redi2PAY on your Device, a malfunction

of your Device or redi2PAY, or if for any reason, you are

unable to conduct a transaction using redi2PAY on your
Device.

Setting up a Digital Wallet
14.1.23

Subject to us identifying and verifying you, we may

allow you, in our absolute discretion, to register your
Visa Card in a Digital Wallet. Once registered, you can
make Payments using the Digital Wallet at participating
Merchants as if the Device was a Visa payWave enabled
Card. The same conditions apply to transactions you
conduct using a Digital Wallet as transactions using
your Visa Card.
14.1.24

In some circumstances, if you register a Visa Card to a

Digital Wallet on one of your Devices, it may also be
available in your Digital Wallet on other Devices which
are linked by use of an account or login you have with
the Digital Wallet provider. If this occurs, each Device
will be a Contactless Enabled Mobile Device and your
obligations under these Terms & Conditions in respect
of Contactless Enabled Mobile Devices will apply to each
Device. You should contact the Digital Wallet provider
for more information if you do not want this to occur.
73.
14.1.25 Payments using the Digital Wallet are subject to the

EFT Transaction limits set out in clause 13 and

any transaction limits imposed by the Merchant.
14.1.26

All applicable fees relating to the use of your Visa Card

apply to transactions conducted using a Digital Wallet.
We do not charge for allowing registration of a Visa
Card in a Digital Wallet but there may be associated
charges by your telecommunications provider or the
Digital Wallet provider for using the Device or the
Digital Wallet service.
14.1.27

There may be additional terms and conditions issued

by the Digital Wallet provider and your
telecommunications provider which you will need to
accept in order to use a Digital Wallet. We are not the
provider of the Digital Wallet and are not responsible
for its use and function.
All questions about use of or problems with a Digital

Wallet must be directed to the Digital Wallet provider.
The Digital Wallet provider is responsible for the
security of all information stored in and sent from a
Digital Wallet (including any security breaches). If you
want to remove your Visa Card from a Digital Wallet
you will need to follow the relevant instructions and
procedures of the Digital Wallet provider.
14.1.28 At any time, we can block you from adding your Visa

Card to a Digital Wallet, suspend your ability to use your

Visa Card to make purchases using a Digital Wallet or

cancel your ability to use your Visa Card in a Digital
Wallet.

We may do this for any reason such as suspected fraud,

if you have an overdue or negative balance on your
Account, if the law changes or we are directed to do so
by the Digital Wallet provider or by Visa.
We can cease to support Digital Wallets at any time.
14.1.29 By registering for a Digital Wallet, you agree that we

may exchange information about you with the Digital

Wallet provider and Visa to enable the use or

improvement of the Digital Wallet and providing

information to you about your Digital Wallet
transactions.

Using your Card, PayTag and Contactless Enabled

Mobile Device
14.1.30 We will advise you from time to time:

what EFT Transactions may be performed using a
rediCARD, Visa Card, PayTag and/or Contactless
Enabled Mobile Device;

what EFT Terminals of other financial institutions
may be used; and
74.
75.
what the daily cash withdrawal limits are.
Account(s) or after you have resigned from

Membership of us.
14.1.31 Please refer to the Summary of Accounts & Access

Facilities table. Also note clause 5.24.3 that sets out how

we can vary daily withdrawal limits from time to time.
14.1.32

You can conduct transactions using a Card up to

AU$35.00 dollars without entering your PIN or signing
as long at these transactions are conducted face-to
face at a participating Merchant outlet.
The Merchant must provide you with a receipt for the

transaction if you request.
14.1.33 You may only use your rediCARD, Visa Card, PayTag or

Contactless Enabled Mobile Device to perform

transactions on those Accounts we permit.

We will advise you of the Accounts which you may use

your rediCARD,Visa Card, PayTag or Contactless
Enabled Mobile Device to access.
14.1.34 If you have been issued a Card with Contactless

functionality, which is identifiable by the Contactless

Symbol, you can make Contactless Payments using

the Card up to AU$100 without swiping or inserting

your Card nor entering a PIN at Contactless compatible

EFT Terminals. You will just need to hold or tap your

Card at the Contactless compatible EFT Terminal of a

participating Merchant. If you have been issued with a

PayTag or have a Contactless Enabled Mobile Device,

you will be able to make transactions using the PayTag

or Contactless Enabled Mobile Device up to AU$100.

You will just need to hold or tap your PayTag or

Contactless Enabled Mobile Device against the

Contactless compatible EFT Terminal. If you are using a

Contactless Enabled Mobile Device you may need to

have your Contactless Enabled Mobile Device unlocked

and operating when you hold or tap your Contactless

Enabled Mobile Device against the EFT Terminal.

Contactless Payments can only be made at participating

Merchants. If your purchase is over AU$100, you will

still need to enter your PIN.
14.1.35

At participating Merchants only, you may conduct a

Visa Debit Cash Out and withdraw cash with a purchase
transaction when pressing the CR button. You will
always be required to enter your PIN for any EFT
Transaction that includes a Visa Debit Cash Out.
14.1.36 Transactions performed using a rediCARD, Visa Card,

PayTag or Contactless Enabled Mobile Device may not

necessarily be processed to your Account on the same
day.
14.1.37 You will continue to be liable to us for the value of any

EFT Transaction occurring after you have closed your
14.1.38 The rediCARD, Visa Card, PayTag, redi2PAY application

and any installation of our Mobile Banking application

installed on a Mobile Device always remains our
property.
14.1.39

You can receive funds transferred to your Visa Card by

another Visa cardholder via Visa Direct. To receive
the funds, you need only provide the sender with your
16 digit Visa Card number. You must never provide the
sender with any other Card Details including, but not
limited to, the expiry date and any Card Verification
Value (CVV) or Card Security Code (CSC) value (the
3-digit code security code on the back of your Visa
Card) or your PIN. The funds received will be credited
to the Account linked to your Visa Card. If you have
more than one Account linked to your Visa Card we
may credit the funds received to any of the Accounts
linked to your Visa Card in our absolute discretion. We
may decline to receive and process funds sent to your
Visa Card via Visa Direct and return the funds to the
sender in our absolute discretion including, but not
limited to, if we believe it to be a suspicious transaction
or we believe we are legally obliged to do so. You
cannot transfer funds to another Visa cardholder using
Visa Direct.
14.2 Additional Cards

14.2.1

You may authorise us, if we agree, to issue an

additional rediCARD, Visa Card or PayTag to your
Third Party Operator (refer to clause 5.9 for Card
eligibility requirements for minors).
14.2.2 You will be liable for all transactions carried out by your

Third Party Operator on the Card or PayTag.
14.2.3 We will give each Third Party Operator that is issued

with a Card a PIN.
14.2.4 Your Third Party Operators use of the Card and PIN

and PayTag is subject to these EFT Conditions of Use.
14.2.5

You must ensure that each Third Party Operator

protects their Card and PIN and PayTag in the same
way these Conditions of Use require you to protect
your Card and PIN and PayTag.
14.2.6

You may instruct us to cancel an additional Card or

PayTag at any time. This cancellation may not be
effective until the additional rediCARD, Visa Card or
PayTag is returned to us or you have taken all
reasonable steps to have the additional Card or PayTag
returned to us.
14.2.7 If you are unable to return the additional rediCARD,
76.
77.
Visa Card or PayTag to us, we may require you to make

a written statement describing the steps you have
taken to return the Card or PayTag.
14.2.8

If you request us to cancel an additional Card or PayTag,

you will not be liable for any losses resulting from
continuing (unauthorised) use of the additional Card or
PayTag following cancellation provided that you have:
14.3.8

Before travelling overseas, you should obtain the Visa

International CARD HOTLINE number for your country
of destination from us or by visiting our Website. You
should use the Visa International CARD HOTLINE if any
circumstances described in clauses 14.4 or 14.5 occur.

taken all reasonable steps to ensure the Card or
PayTag is destroyed or returned to us; and

not acted fraudulently or otherwise caused the loss.
14.3

Using your Card, PayTag or Contactless Enabled

Mobile Device outside Australia
14.3.1

This clause will apply to Visa Cards, PayTags, Contactless

Enabled Mobile Devices and where we have the
rediCARD PLUS facility in place to allow your rediCARD
to be used overseas, it will also apply to rediCARD.
14.3.2 Use of the Card, PayTag or Contactless Enabled Mobile

Device outside of Australia must comply with any

exchange control requirements.
14.3.3 You agree to reimburse us for any costs, fees or

charges of any nature arising out of a failure to comply

with any exchange control requirements.
14.3.4

All transactions made overseas on the Card, PayTag or

Contactless Enabled Mobile Device will be converted
into Australian currency by Visa International, and
calculated at a wholesale market rate selected by Visa
from within a range of wholesale rates or the
government mandated rate that is in effect one day
prior to the date on which Visa processes the transaction.
14.3.5

All transactions made overseas on the Card, PayTag or

Contactless Enabled Mobile Device are subject to a
currency conversion fee payable to CUSCAL, the
principal member of Visa International, under which we
can provide you with the overseas functionality of your
Card, PayTag or Contactless Enabled Mobile Device.
Please refer to the Fees & Charges document for
currency conversion fee amount. The currency
conversion fee is subject to change from time to time
and we will advise you in advance of any such change.
14.3.6

Some overseas Merchants and EFT Terminals charge a

surcharge for making an EFT Transaction. Once you
have confirmed that transaction you will not be able to
dispute the surcharge. The surcharge may appear on
your statement as part of the purchase price.
14.3.7 Contactless functionality (if available on your Card or

as part of redi2PAY or Digital Wallet) may not work

outside of Australia.
14.4 Loss, theft or unauthorised use of your Card, PIN

or Contactless Enabled Mobile Device
14.4.1 If you believe your rediCARD, Visa Card, PayTag or

Contactless Enabled Mobile Device has been misused,

lost or stolen or a PIN has become known to someone

else, you must immediately contact us on 13 11 82. If you

are reporting a Card, PayTag or Contactless Enabled

Mobile Device after business hours the message system

on 13 11 82 will provide you with the number for the

CARD HOTLINE, you must contact this CARD HOTLINE

immediately to ensure the Card, PayTag or Contactless

Enabled Mobile Device has been reported as soon as
possible.
14.4.2 You must provide the following information when

notifying us or the CARD HOTLINE:

the rediCARD, Visa Card or PayTag number;
the name of the Credit Union; and

any other personal information you are asked to
provide to assist in identifying you and the rediCARD,
Visa Card, PayTag or Contactless Enabled Mobile
Device.
14.4.3

Where the notification is outside of business hours, if

the CARD HOTLINE is not operating when you attempt
notification, you must nevertheless report the loss,
theft or unauthorised use to us as soon as possible
during business hours. We will be liable for any losses
arising because the CARD HOTLINE is not operating at
the time of attempted notification, provided you report
the loss, theft or unauthorised use as soon as possible
during business hours.
14.5
Loss, theft or unauthorised use of Access Method
14.5.1

We will attempt to make sure that your transactions are

processed promptly (including BPAY Payments to
participants in BPAY and Payments to external
parties), and you must tell us promptly if:

you become aware of any delays or mistakes in
processing your transaction;

you did not authorise a transaction that has been
made from your Account;

you think that you have been fraudulently induced to
make a transaction.
78.
79.
14.5.2

If you think that the security of your Codes (including

your Phone Banking, MAP or Internet Banking
passcode) has been or may be compromised, then you
must as soon as possible change your Code through
our Phone or Internet Banking services.
14.6.5 Your Card or PayTag will be terminated when:
14.5.3

If you think that the security of your Registered Mobile

Device, Access App, Access Token or Factor2 Icons has
been or may be compromised, then you must as soon
as possible de-register your Registered Mobile Device,
Access App or Access Token, or change your Factor2
Icons via our Internet Banking service.
14.5.4

If you believe an unauthorised transaction has been

made via an Access Method you should change your
Access Code and/or Factor2 Icons immediately. If the
security of an Access Method has been compromised,
you should contact us immediately on 13 11 82. We will
acknowledge your notification by giving you a
reference number that verifies the date and time that
you contacted us.
If your mobile Device is lost or stolen you should

contact us immediately on 13 11 82 or visit a branch, to
have your mobile telephone number deregistered.
14.6

Cancellation of a Card, PayTag or Contactless

Enabled Mobile Device
14.6.1

You may cancel your rediCARD, Visa Card or PayTag

or the link between a Contactless Enabled Mobile
Device and a registered Visa Card at any time by
contacting us.
14.6.2

We may immediately cancel or suspend your rediCARD,

Visa Card or PayTag or disable the link between your
registered Visa Card and your Contactless Enabled
Mobile Device if, in our opinion, there are security
reasons for doing so, or if you breach these EFT
Conditions of Use. We may cancel a Card by capture of
the Card at any EFT terminal.
14.6.3

We may cancel your Card or PayTag for any reason by

giving you 30 days notice. The notice does not have to
specify the reason for cancellation. If your Card has
been linked to redi2PAY or a Digital Wallet, cancellation
of your Card will mean redi2PAY or your Digital Wallet
will cease to work.
14.6.4

You will be liable for any transactions you make using

your Card, PayTag or Contactless Enabled Mobile
Device before the Card or PayTag is cancelled or
transactions you make before we disable the link
between your registered Card and your Contactless
Enabled Mobile Device (as the case may be) but which
are not posted to your Account until after cancellation
of the Card or PayTag or disabling the link.

we notify you that we have cancelled your Card or
PayTag with us;

you close the last of your Accounts with us to which
the Card or PayTag applies;

you cease to be our member; or

you alter the authorities governing the use of your
Account or Accounts to which the Card or PayTag
applies (unless we agree otherwise).
14.6.6 We may demand the return or destruction of any

cancelled Card or PayTag.
14.7
Use after cancellation or expiry of the Card
14.7.1

You must not use your rediCARD, Visa Card, PayTag or

Contactless Enabled Mobile Device:

for a Card only, after the expiration date shown on
the face of the Card; or

after the Card, PayTag or Enabled Mobile Device
has been cancelled or deregistered.
14.7.2 You will continue to be liable to reimburse us for any

indebtedness incurred through such use whether or

not you have closed your Account.
14.8 Exclusions of warranties and representations
14.8.1

We do not warrant that Merchants or EFT Terminals

displaying rediCARD or Visa signs or promotional
material will accept your Card, PayTag or Contactless
Enabled Mobile Devices and/or Contactless Transactions.
14.8.2

We do not accept any responsibility should a Merchant,

EFT Terminal bank or other institution displaying
rediCARD or Visa signs or promotional material, refuse
to accept or honour your Card, PayTag, Contactless
Enabled Mobile Devices and/or Contactless Transactions.
14.8.3

We are not responsible for any defects in the goods

and services you acquire through the use of the Card,
PayTag or Contactless Enabled Mobile Device. You
acknowledge and accept that all complaints about
these goods and services must be addressed to the
supplier or Merchant of those goods and services.
14.9
Renewal of the Card
14.9.1 Unless you are in breach of these EFT Conditions of

Use or we consider it otherwise necessary for the

security of the EFT System or individual Accounts, we

will automatically provide you with a replacement Card

before the expiry date of the current Card or additional
Card.
80.
81.
14.9.2

If you do not wish to receive a replacement Card, you

must notify us before the expiration date of the current
Card. You must give us reasonable time beforehand to
arrange cancellation of the issue of a replacement Card.
15.2.3

You acknowledge that we are not required to effect the

Payment if you do not give us all the required
information or if any of the information you give us is
inaccurate or incomplete.
15. Phone Banking, Internet Banking

and BPAY
15.1
Using Phone Banking and Internet Banking
15.1.1
We will tell you from time to time:

what services are available using Phone Banking or
Internet Banking; and

which of your Accounts you can access using Phone
Banking or Internet Banking.
15.1.2 We cannot effect your Phone Banking or Internet

Banking instructions if you do not give us all the

specified information or if you give us inaccurate
information.
15.1.3 If you instruct us to make more than one payment

from your Account, we will determine the order of

making the payments.
15.1.4 We do not warrant that:

the information available to you about your Accounts
through our Home Banking System is always up to date;

you will have 24 hours a day, seven days per week,
access to Phone Banking or Internet Banking.

data you transmit via Phone Banking or Internet
Banking is totally secure.

After you have finished accessing your Account using:

Phone Banking, you must ensure that you end the
telephone call to our Phone Banking service;

Internet Banking, you must ensure that you log off
from our Internet Banking service.
15.2
External Transfer Payments
15.2.1

Our External Transfer Payment facility allows you to

make a Payment to an account at another financial
institution through Internet Banking (including a Pay
Anyone Payment made through Mobile Banking).
15.2.2

When you tell us to make a Payment to an account at

another financial institution using our External Transfer
Payment facility, you must tell us the BSB number for
the other financial institution, the account number for
the account the Payment is being paid to, the account
owners name for the account the Payment is being
paid to, a reference or description for the Payment, the
amount to be paid and your Account from which the
amount is to be paid.
15.2.4 We will debit the value of each Payment and any

applicable fees to the Account.

Processing of External Transfer Payments
15.2.5

A Payment instruction given to us using our External

Transfer Payment facility is irrevocable. You cannot
stop a Payment once you have instructed us to make it
and we cannot reverse it.
15.2.6 We will treat your Payment instruction as valid if, when

you give it to us, you use the correct Code or authorise

it using Second Tier Authentication.
15.2.7

You should notify us immediately if you think that you

have made a mistake (except for a mistake as to the
amount) when making a Payment or if you did not
authorise a Payment that has been made from your
Account. In the case of Mistaken Internet Payments the
timing of your report may impact on our ability to
recover your funds.
15.2.8 A Payment is treated as received by the other financial

institution:

on the day after you direct us to make it, if we receive
your direction by the Cut Off Time on a Business Day;
or

otherwise, on the next Business Day after you direct
us to make it. The Payment may take longer to be
credited to the account at the other financial
institution if you tell us to make it on a Saturday,
Sunday or a public holiday or if the other financial
institution does not process a Payment as soon as
they receive its details.
15.2.9 Notwithstanding this, a delay may occur in processing a

Payment if:

there is a public or bank holiday on the day after you
instruct us to make the Payment;

you tell us to make a Payment on a day which is not a
Business Day or after the Cut Off Time on a Business
Day; or

another financial institution does not comply with its
obligations in a timely manner.
15.2.10 If we are advised that your Payment cannot be

processed by the other financial institution, we will:

advise you of this where practicable;
credit your Account with the amount of the Payment;
82.
and

take all reasonable steps to assist you in making the
Payment as quickly as possible.
15.2.11 You must be careful to ensure you tell us the correct

amount you wish to pay. If you make a Payment and

later discover that:

the amount you paid was greater than the amount
you needed to pay, you must contact the holder of
the account to which you instructed us to make the
payment to obtain a refund of the excess; or

the amount you paid was less than the amount you
needed to pay, you will need to make another
Payment for the difference between the amount you
actually paid and the amount you needed to pay.
15.3
International Money Transfer (IMTs)
15.3.1 IMTs cannot be made to sanctioned countries listed

with the Office of Foreign Assets Control.
15.3.2

Under arrangements we have with Western Union

Business Solutions (Australia) Pty Ltd ACN 150 129 749
(Western Union), all IMTs which you initiate through this
facility will be sent to the Beneficiarys account via
Western Union. However, this IMT facility is provided to
you by us and Western Union has no responsibility or
liability to you for the provision of financial services by
us to you.
15.3.3 Before you can make an IMT through Internet Banking

for the first time, you must register with us for IMT

through Internet Banking access.
15.3.4

We may accept or reject your application for IMT

through Internet Banking access or cancel your IMT
through Internet Banking access at any time, for any
reason, in our absolute discretion.
15.3.5

The total amount of IMTs made by you through

Internet Banking on any given day must not exceed the
maximum value of AUD$5,000.00. We may alter this
daily limit or impose any additional limits at any time.
15.3.6

If we change any applicable limits or impose any new

limits we are not required to advise you before the
change takes effect. We will advise you of any
applicable limits on request.
15.3.7 If you use this facility to make an IMT, you must provide

us with all the details we request regarding the IMT you

wish to make.
15.3.8 You are responsible for the completeness and accuracy

of the details you provide to us in relation to an IMT. If

the details you provide are incomplete or inaccurate:
83.

a) the IMT may be rejected and fail (this may also
happen if the Beneficiary has closed their account);
or

b) the IMT may be credited to an account of someone
other than the Beneficiary, and you may be unable to
recover the amount transferred.
15.3.9

You may be required to provide additional information

regarding this payment, and you agree that all
information may be passed on by Western Union to
third parties as appropriate.
15.3.10

If you think you have made a mistake when providing

details to us in relation to IMT, you should contact us
immediately. However, we cannot and do not warrant
that we will be able to stop or correct an IMT that you
have authorised.
15.3.11

If an IMT is rejected and fails, we will use our best

endeavours to contact you to advise you of that, by
email if you have nominated an email address for IMT
transaction purposes. You will be liable for our fees and
charges notwithstanding that the IMT has been rejected.
15.3.12 If you request an IMT through Internet Banking we will

provide you with a quote.
15.3.13

Your acceptance of a quote by selecting the Confirm

Transfer button will constitute your instruction and
authorisation to us to immediately debit the value of
your IMT request (in Australian dollars) from the
Account you have nominated when using the facility
(including the applicable fees and charges payable to
us in relation to the IMT as stated in our Fees &
Charges document) and to transfer funds to the
account of the Beneficiary.
15.3.14

In sending an IMT, Western Union uses correspondent,

intermediary banks to forward and process the IMT
request. The correspondent, intermediary and
Beneficiary banks may impose their own additional
fees which may be deducted from the amount received
by the Beneficiary.
15.3.15

After you accept a quote by selecting the Confirm

Transfer button you will receive a transaction
confirmation message on screen, which you can print.
We will also email a transaction confirmation to you
if you have nominated an email address for IMT
transaction purposes.
15.3.16 A transaction confirmation does not signify that the

IMT has been received into the account of the
Beneficiary.
15.3.17 We are not responsible to you or a Beneficiary for any

direct or consequential loss as a result of:
84.

any error or omission in the details you provide when
requesting an IMT;

any error, omission or negligence of Western Union;
or

any delay in payment to the Beneficiary (however

caused).
15.3.18

An IMT is undertaken at your own risk and Western

Union and/or its affiliates and/or their agents accept no
liability whatsoever for any delay, mistake,
misinterpretation of instruction or omission which may
occur with an IMT.
15.3.19 Western Union charges an exchange margin on IMTs,

which is reflected in the exchange rate stated in a quote.
15.4
Pay Easy Payments
Introduction
15.4.1 Our Pay Easy feature allows you to make a Payment to

a person using that persons email address or mobile

phone number.

Making a Pay Easy Payment
15.4.2 Pay Easy Payments can only be made:

by using our Mobile Banking application: and

to a person with an account with an Australian
financial institution.
15.4.3 When you instruct us to make a Payment to a person

using Pay Easy you must tell us:

which Account you want the Payment to be debited
from;

the amount you want to pay; and
either:
the email address of the person you want to make

the Payment to; or
the mobile phone number of the person you want
to make the payment to.
15.4.4

The amount of a Pay Easy Payment must not exceed

any limit that we may impose and advise you of from
time to time and the total number and amount of all
Pay Easy Payments made by you in any given day must
not exceed any applicable daily limits that we may
impose and advise you of from time to time.
15.4.5

You acknowledge that we are not required to accept

or process a Pay Easy Payment if doing so would
cause you to exceed any applicable amount or daily
limit, if the amount of the Payment exceeds the
Available amount for the Account from which the
85.
Payment is being made, you do not give us all the

required information or if any of the information you
give us is inaccurate or incomplete.
15.4.6

When you instruct us to make a Payment using Pay

Easy, the amount of the Payment will be immediately
deducted from the Available amount of the Account
from which the Payment is being made. We will debit
the amount of the Payment to that Account when the
Payment is collected in accordance with these terms.
15.4.7

When we accept and process a Pay Easy Payment, we

will give you a payment code (the Payment Code). You
must give the Payment Code to the recipient. We will
notify the recipient that a Payment is ready to be
collected by email, if you have provided us with the
recipients email address, or SMS text message, if you
have given us the recipients mobile phone number, but
we will not advise the recipient of the Payment Code.
15.4.8 You must give the Payment Code to the recipient in

a secure manner and not disclose the Payment Code to

any person other than the recipient.
15.4.9

A Pay Easy Payment must be collected by the recipient

within five days. If a Pay Easy Payment is not collected
within five days, we will cancel the Pay Easy Payment
and the amount of the Payment will be added back to
the Available amount of the Account from which the
Payment was made.
15.4.10 Until a Pay Easy Payment is collected, you may instruct

us to cancel the Pay Easy Payment by either contacting

our National Contact Centre on 13 11 82, visiting one of

our branches or by using Mobile Banking. You cannot

cancel a Pay Easy Payment after it has been collected.
15.4.11 We may at any time, and for any reason, cancel or

suspend a Pay Easy Payment.
15.4.12

We are not responsible for any loss suffered by you

or the recipient of a Pay Easy Payment due to any
delay in us notifying the recipient that a Pay Easy
Payment is available to be collected, any failure or
delay in you providing the Payment Code to the
recipient, a person other than the intended recipient
becoming aware of the details for the Pay Easy
Payment (including the Payment Code) and collecting
the Payment before the intended recipient does so or
us cancelling or suspending a Pay Easy Payment.
Collection
15.4.13

The recipient of a Pay Easy Payment must visit our

collection website at https:/online.peopleschoicecu.
com.au/redeeming to collect the Pay Easy Payment
and provide us with:
86.
The recipients email address or mobile phone

number to which the recipient received the
notification from us that the Pay Easy Payment was
ready to be collected;
The Payment Code for the Pay Easy Payment; and

The BSB, account number and Accountholders name
for the account to which the recipient instructs us to
make the Payment.

If the recipient is a Member of the Credit Union, their
chosen Account number must be entered and not
their Member Number.
15.4.14 A Pay Easy Payment can only be paid to an account

held with an Australian Financial Institution.
15.4.15 The collection of a Pay Easy Payment and the

instructions as to which account the Pay Easy Payment

is to be paid is irrevocable. The recipient of a Pay Easy

Payment must take care to ensure that the correct

account details are provided as it may not be possible

to recover a Pay Easy Payment if the wrong account

details are provided to us.
15.4.16 We will pay the Pay Easy Payment to the BSB and

account number provided by the recipient on the day

the Pay Easy Payment is collected, if it is collected by

the Cut Off Time on a Business Day, or, otherwise, on

the next Business Day.
15.5
Mistaken Internet Payments
Mistaken Internet Payments made by you
15.5.1

If you believe you have made a Mistaken Internet

Payment you should immediately contact us on 13 11 82
at any time to report the payment as any delays may
impact our ability to recover the funds on your behalf.
If you are calling after business hours you should leave
a phone message under the internet banking enquiry
option and we will return your call on the following
business day.
15.5.2

We will investigate every Mistaken Internet Payment

reported to us. If after our investigation into the payment
we are satisfied that you have made the Mistaken
Internet Payment, we will send the receiving financial
institution a request for return of the payment.
15.5.3

When you report a Mistaken Internet Payment you are

providing consent for us to disclose your personal
information to other parties in order to recover the
funds on your behalf.
15.5.4

Your Mistaken Internet Payment report will be

acknowledged with a reference number that verifies
the date you reported the payment. Please retain this
reference number.
87.
15.5.5 We will notify you within 30 Business Days of the

Mistaken Internet Payment report to advise you of the

outcome of our attempt to recover your funds. If a

receiving financial institution returns the Mistaken

Internet Payment, we will return the funds to you

(including by crediting your account) as soon as
practicable.

Mistaken Internet Payments received by you.
15.5.6

Where we have been notified by another financial

institution that you were the unintended recipient of a
Mistaken Internet Payment made by a customer of
that financial institution, and we are satisfied that a
Mistaken Internet Payment has occurred, we are
required to recover the funds from your Account, to
the value of the payment, in accordance with the
recovery procedures outlined below.
15.5.7

The recovery procedures that we initiate will vary

depending on the availability of funds in your Account
and the time that the person who has made the Mistaken
Internet Payment reports it to their financial institution.
15.5.8

We will only initiate the recovery procedures outlined

below if, after our Investigation into the payment we
are satisfied that a Mistaken Internet Payment has
been made to your Account.
Recovery Procedures.
15.5.9 Mistaken Internet Payment reported to the sending

financial institution within 10 business days of the

payment being made:

We will return the Mistaken Internet Payment from your

Account to the relevant financial Institution within five
business days of receiving the request from the
sending financial institution or such longer period as is
reasonably necessary up to a maximum of 10 business
days. We are not required to notify you or receive your
prior consent to return the Mistaken Internet Payment.
15.5.10 Mistaken Internet Payment reported to a financial

institution between 10 business days and 7 months of

the payment being made:

We will restrict your access to your Account to the

value of the Mistaken Internet Payment only. We will
notify you that the Mistaken Internet Payment will be
withdrawn from your Account and returned to the
relevant financial institution within 10 business days
commencing from the date the funds were restricted,
unless you are able to establish entitlement to the
Mistaken Internet Payment within this timeframe. We
are not required to receive your prior consent to return
the Mistaken Internet Payment.
88.
15.5.11 Mistaken Internet Payment reported to a financial

institution after seven months of the payment being
made:

We are required to seek your consent to return the

Mistaken Internet Payment to the relevant financial
institution.
15.5.12 Insufficient funds in Account:

In the event you have insufficient funds in your Account

to cover the value of the Mistaken Internet Payment we
may make reasonable efforts to recover the funds from
you including discussing repayment options.
15.5.13 Complaints about Mistaken Internet Payments:

If you are not satisfied with the our handling of a

Mistaken Internet Payment then you may escalate your
complaint in accordance with clause 6. Complaints.
15.6
Future-dated Transfer Payments.
15.6.1

You may arrange transfer Payments in advance of the

date that they are due for payment through Internet
Banking. Future-dated Payments can be once only or
recurring Payments and may be used to transfer funds
to Accounts held with the Credit Union and Accounts
held with other financial institutions. If you use this
option the following conditions apply:
15.6.2 If the Available Funds in your Account are not sufficient

to comply with your Payment authorisation, we will

check your Account balance for five consecutive days

for sufficient Available Funds to make the payment.

After this time if the amount is still unpaid, the transfer

will be rejected and we will not attempt to make a

further transfer until the next due date. A charge for

the rejection may also apply (see the Fees & Charges
document).
15.6.3 If we are unable to make the Payment on five

successive occasions (after five attempts on each

occasion) we will cancel the Payment.
15.6.4

You are responsible for checking your Account

transaction details or Account statement to ensure the
future-dated Payment is made correctly. You should
contact us immediately if there are any problems with
your future-dated Payment.
15.6.5

You can elect to cancel a future-dated Payment after

you have given the direction but before the date for
payment by making the relevant changes via our
Internet Banking service. You cannot stop a Payment
on or after the date for payment.
89.
15.7

Reporting unauthorised use of Phone Banking or

Internet Banking
15.7.1

If you believe that your Access Method used for BPAY

or Internet Banking transactions, or any part of your
Access Method, has been misused, lost or stolen, or,
where relevant, your PIN or password has become
known to someone else, you must contact us
immediately. Please refer to How to Contact Us on the
back cover of this document for our contact details.
15.7.2

If you believe an unauthorised EFT Transaction has

been made via BPAY or the Home Banking System
and your Access Method uses a PIN or password, you
should change that PIN or password immediately
15.8
BPAY
Using BPAY
15.8.1 You can use BPAY to pay bills bearing the BPAY

logo using Internet Banking or Phone Banking.
15.8.2

When you make a BPAY payment you must use the

Billers code number (found on your bill), your
Customer Reference Number (e.g. your Account
number with the Biller), the amount to be paid and the
Account from which the amount is to be paid.
15.8.3 We cannot effect your BPAY instructions if you do not

provide all the specified information or if you give us

inaccurate information.
15.8.4 We will debit the value of each BPAY Payment to the
Account.
15.8.5 If you instruct us to make any BPAY Payment, but

close the Account to be debited before the BPAY

Payment is processed, you will remain liable for any

dishonour fees incurred in respect of that BPAY
Payment.
15.8.6

You acknowledge that the receipt by a Biller of a

mistaken or erroneous payment does not, or will not,
constitute under any circumstances part or whole
satisfaction of any underlying debt owed between you
and that Biller.
15.8.7 You acknowledge that third party organisations (such

as Billers or other financial institutions) may impose

additional restrictions on your access to and use of BPAY.
15.8.8

No chargebacks or reversals will be provided through

the BPAY scheme where you have a dispute with the
Biller about any goods or services you may have
agreed to acquire from the Biller including where the
Merchant may have failed to deliver the goods and
services to you. This clause operates with respect to
BPAY payments sourced from Credit Card Accounts
90.
91.
notwithstanding any statement to the contrary

contained in any credit Card scheme rules.
instruct us to make the BPAY payment;
Processing BPAY Payments
15.8.9 We will attempt to ensure that your BPAY payments

are processed promptly by participants in BPAY, and

you must tell us immediately if:

you tell us to make a BPAY payment on a day which
is not a Business Day or after the cut off time on a
Business Day; or

a Biller, or another financial institution participating in
BPAY, does not comply with its BPAY obligations.

you become aware of any delays or mistakes in
processing your BPAY payment;
15.8.18 If we are advised that your payment cannot be

processed by a Biller, we will:

you did not authorise a BPAY payment that has
been made from your Account; or

you think that you have been fraudulently induced to
make a BPAY payment.

Please keep a record of the BPAY receipt numbers on

the relevant bills.
15.8.10 A BPAY payment instruction is irrevocable.

15.8.11 Except for future-dated payments, you cannot stop a

BPAY payment once you have instructed us to make

it and we cannot reverse it.
15.8.12 We will treat your BPAY payment instruction as valid

if, when you give it to us, you use the correct Access
Method.
15.8.13

You should notify us immediately if you think that you

have made a mistake (except for a mistake as to the
amount you meant to pay - for these errors see clause
5.3.19) when making a BPAY payment or if you did not
authorise a BPAY payment.
15.8.14 You must provide us with written consent addressed to

the Biller who received that BPAY payment. If you do

not give us that consent, the Biller may not be

permitted under law to disclose to us the information

we need to investigate or rectify that BPAY payment.
15.8.15 A BPAY payment is treated as received by the Biller to

whom it is directed:

on the date you direct us to make it, if we receive
your direction by the Cut Off Time; and

otherwise, on the next Business Day after you direct
us to make it.
15.8.16 Please note that the BPAY payment may take longer

to be credited to a Biller if you tell us to make it on a

Saturday, Sunday or a public holiday or if another

participant in BPAY does not process a BPAY

payment as soon as they receive its details.
15.8.17 Notwithstanding this, a delay may occur processing a

BPAY payment if:

there is a public or bank holiday on the day after you
advise you of this;

credit your Account with the amount of the BPAY
payment; and

take all reasonable steps to assist you in making the
BPAY payment as quickly as possible.
15.8.19 You must be careful to ensure you tell us the correct

amount you wish to pay. If you make a BPAY payment

and later discover that:

the amount you paid was greater than the amount
you needed to pay - you must contact the Biller to
obtain a refund of the excess; or

the amount you paid was less than the amount you
needed to pay - you can make another BPAY
payment for the difference between the amount you
actually paid and the amount you needed to pay.
15.8.20 If you are responsible for a mistaken BPAY payment

and we cannot recover the amount from the person

who received it within 20 Business Days of us

attempting to do so, you will be liable for that payment.

Future-dated BPAY Payments
15.8.21 You may arrange BPAY Payments up to 60 days in

advance of the date that they are due for payment

through Internet Banking. If you use this option you

should be aware that:
15.8.22

If the Available Funds in your Account are not sufficient

to comply with your Payment authorisation, the BPAY
Payment will not be made and you may be charged a
rejection fee (see the Fees & Charges document).
15.8.23

You are responsible for checking your Account

transaction details or Account statement to ensure the
future-dated Payment is made correctly. You should
contact us immediately if there are any problems with
your future-dated Payment.
15.8.24

You can elect to cancel a future-dated BPAY Payment

after you have given the direction but before the date
for payment by making the relevant changes using our
Internet Banking or Phone Banking service. You cannot
stop the BPAY Payment on or after the date for payment.
92.
93.
Consequential damage
15.8.32 You may receive paper bills and statements from a

Biller instead of electronic bills and statements:
15.8.25 Clause 15.8.26 does not apply to the extent that it is

inconsistent with or contrary to any applicable law or

code of practice to which we have subscribed. If those

laws would make clause 15.8.26 illegal, void or

unenforceable or impose an obligation or liability which

is prohibited by those laws or that code, clause 15.8.26

is to be read as if it were varied to the extent necessary

to comply with those laws or that code or, if necessary,
omitted.
15.8.26 We are not liable for any consequential or indirect loss

or damage you suffer as a result of using BPAY, other

than loss due to our negligence or in relation to any

breach of a condition or warranty implied by the law

into contracts for the supply of goods and services

which may not be excluded, restricted or modified at

all, or only to a limited extent. To the extent permissible

by law, these conditions and warranties are excluded.

BPAY View
15.8.27 BPAY View is a scheme through which you can

receive or access bills or statements electronically from

participating Billers nominated by you by opening an

email sent to you whenever a bill or statement is

received by us with a link to our Website or by

accessing our Website.
15.8.28 You need to register in order to use BPAY View. Call

13 11 82 or enquire at any of our branches to find out

how to register. Or register via Internet Banking at
peopleschoicecu.com.au.
15.8.29 If you register with BPAY View, you agree to our

disclosing to Billers nominated by you:

such of your personal information (for example your
name, email address and the fact that you are our
customer) as is necessary to enable Billers to verify
that you can receive bills and statements
electronically using BPAY View (or telling them if
you cease to do so); and

that an event in clause 15.8.12 has occurred.
15.8.30 If you register with BPAY View, you agree to us or a

Biller (as appropriate) collecting data about whether

you access your emails, our Website and any link to a

bill or statement;
15.8.31

If you register with BPAY View, you agree to receive

bills and statements electronically and agree that this
satisfies the legal obligations (if any) of a Biller to give
you bills and statements. For the purposes of this clause
we are the agent for each Biller nominated by you.

at your request to a Biller (a fee may be charged by
the applicable Biller for supplying the paper bill or
statement to you if you ask for this in addition to an
electronic form);

if you or a Biller de-register from BPAY View;

if we receive notification that your email mailbox is
full, so that you cannot receive any email notification
of a bill or statement;

if your email address is incorrect or cannot be found
and your email is returned to us undelivered;

if we are aware that you are unable to access your
email or our Website or a link to a bill or statement
for any reason; or

if any function necessary to facilitate BPAY View
malfunctions or is not available for any reason for
longer than the period specified by the applicable
Biller.
15.8.33 You agree that when using BPAY View, if you receive

an email notifying you that you have a bill or statement,

then that bill or statement is received by you:

when we receive confirmation that your server has
received the email notification, whether or not you
choose to access your email; and

at the email address nominated by you.
15.8.34 You agree that when using BPAY View, if you receive

notification on our Website without an email then that

bill or statement is received by you:

when a notification is posted on our Website, whether
or not you choose to access our Website; and

at our Website;
15.8.35 You agree that when using BPAY View that bills and

statements delivered to you remain accessible through

our Website for the period determined by the Biller up

to a maximum of 18 months, after which they will be

deleted, whether paid or not;
15.8.36 You agree that when using BPAY View that you will

contact the Biller direct if you have any queries in

relation to bills or statements.
15.8.37 You must:

check your emails or our Website at least weekly;

tell us if your contact details (including email
address) change;

tell us if you are unable to access your email or our
94.
Website or a link to a bill or statement for any reason;

and

ensure your mailbox can receive email notifications
(e.g. it has sufficient storage space available).

BPAY View billing errors
95.
reasons for cancellation.
15.9.4

If despite the cancellation of your access to Phone

Banking, Internet Banking or BPAY you carry out an
EFT Transaction using the relevant Access Method, you
will remain liable for that EFT Transaction.
15.8.38 For the purposes of this clause, a BPAY View billing

error means any of the following:
15.9.5 Your access to Phone Banking, Internet Banking or

BPAY will be terminated when:
15.8.39 If you have successfully registered with BPAY View:

we notify you that we have cancelled your Access
Method to the Account with us;

failure to give you a bill (other than because you
failed to view an available bill);

failure to give you a bill on time (other than because
you failed to view an available bill on time);

giving a bill to the wrong person;
giving a bill with incorrect details;

If your BPAY View deregistration has failed for any
reason:

giving you a bill if you have unsuccessfully attempted
to deregister from BPAY View.
15.8.40 You agree that if a billing error occurs:

you must immediately upon becoming aware of the
billing error take all reasonable steps to minimise any
loss or damage caused by the billing error, including
contacting the applicable Biller and obtaining a
correct copy of the bill; and

the party who caused the error is responsible for
correcting it and paying any charges or interest
which would ordinarily be payable to the applicable
Biller due to any consequential late payment and as a
result of the billing error.
15.8.41 You agree that for the purposes of this clause you are

responsible for a billing error if the billing error occurs as

a result of an act or omission by you or the malfunction,

failure or incompatibility of computer equipment you

are using at any time to participate in BPAY View.
15.9

Cancellation of Phone Banking, Internet Banking

and BPAY
15.9.1 You may cancel your access to Phone Banking, Internet

Banking or BPAY at any time by contacting us.
15.9.2

We may immediately cancel or suspend your access to

Phone Banking, Internet Banking or BPAY at any time
if, in our opinion, there are security reasons or if you
breach these EFT Conditions of Use.
15.9.3 We may cancel your access to Phone Banking, Internet

Banking or BPAY for any reason by giving you 30

days notice. The notice does not have to specify the

you close the last of your Accounts with us which has
Phone Banking, Internet Banking or BPAY access;

you cease to be our member; or

you alter the authorities governing the use of your
Account or Accounts which has Phone Banking,
Internet Banking or BPAY access (unless we agree
otherwise).
16. Verified by Visa

16.1
Introduction
16.1.1

Where there is any inconsistency between this clause

16 and the EFT Access Facilities and EFT Conditions of
Use (clause 13) or Visa Card conditions of use (clause
14) found in this document, the EFT Access Facilities
and EFT Conditions of Use or Visa Card conditions will
apply to the extent of the inconsistency.
16.1.2 Each time you complete or attempt to complete a VBV

transaction, you are deemed to accept these conditions.
16.2
Using the VBV Visa service
16.2.1 You may use VBV to make purchases online. However,

the VBV service may only be available in connection

with participating online merchants.
16.2.2

When making an online purchase or other transaction

for which VBV applies, you may be asked to provide
certain information to us that allows us to validate your
identity and verify that you are the cardholder of the
specified Visa Card. The information that you provide
may be validated against information we hold about
you and may be validated against information held by
third parties.
16.2.3

If you are unable to provide the requested information

to validate your identity, or if the information you
provide is inaccurate or incomplete, or if the
authentication process otherwise fails, the merchant
may not accept your Visa Card or payment for that
transaction and you may be unable to complete an
online transaction using your Visa Card.
96.
97.
16.2.4

A Third Party Operator may use the VBV service if they

hold a Visa Card linked to your Account. The Third
Party Operator will be asked to provide information to
us that allows us to validate the identity and verify
that they are the cardholder of the specified Visa Card.
The information that they provide may be validated
against information we hold about them and maybe
validated against information held by third parties.
of any kind, either express or implied, including, but not

limited to, any implied warranties of merchantability,
fitness for a particular purpose, title or non infringement.
16.3
Privacy
16.3.1

We (or our nominated service provider) may collect

personal information about you for the purposes of
providing the VBV service to you.

(ii) any other failure of performance, error, omission,
interruption or defect, or any loss or delay in
transmission or a transaction.
16.3.2

You authorise us to disclose personal information to

others in order to execute your instructions including,
but not limited to, conducting the VBV service and
investigating disputes or allegations of unauthorised
transactions, or if it is required by law.
16.3.3 For more details of how your personal information is

handled, please refer to our privacy policy, which can

be viewed by accessing peopleschoicecu.com.au
16.4
Termination of Verified by Visa
16.4.1

We may discontinue, terminate or suspend (permanently

or temporarily) the VBV service, or any part of VBV
service, without giving you prior notice. We may also
change any aspect or functionality of the VBV service
at any time without giving you prior notice.
16.5
Participating Online Merchant
16.5.1

You will know that an online merchant is a participating

online merchant because you will see the VBV logo and
you may be asked to verify your identity before
completing an online transaction with that merchant.
16.5.2 We do not endorse or recommend in any way any

participating online merchant.
16.5.3

Your correspondence or business dealings with, or

participation in promotions of, online stores through
VBV, including payment for and delivery of related
goods or services not purchased via VBV, and any other
terms, conditions, warranties or representations
associated with such dealings, are solely between you
and the online store. Except as otherwise required by
law, we have no responsibility or liability whatsoever
arising out of or related to those dealings or the online
stores goods, services, acts or omissions.
16.6
Exclusions of Liabilities
16.6.1

Subject to any warranty which is imported into these

conditions by law and which cannot be excluded, the
VBV service is provided by us as is without warranty
16.6.2 We will not be liable for any damages whatsoever

arising out of or in relation to:

(i) your use of or access to (or inability to use or
access) the VBV services; or
16.6.3

If you are dissatisfied with any aspect of the VBV

service, your sole and exclusive remedy is to terminate
participation in the VBV transaction or service, as
provided in these conditions.
16.7
Your Conduct
16.7.1

Whilst using the VBV service and Peoples Choice Credit

Unions Internet Banking services, you agree not to:

(i) impersonate any person or entity using the VBV
authentication process;

(ii)

upload, post, email or otherwise transmit any

material that contains software viruses or any
other computer code, files or programs designed
to interrupt, destroy or limit the functionality of
any computer software or hardware or
telecommunications equipment used by the VBV
service or by us;

(iii) spam or flood our Internet Banking service and the
VBV service;

(iv) modify, adapt, sub-license, translate, sell, reverse
engineer, decompile or disassemble any portion of
the VBV service.

(v) remove any copyright, trademark, or other
proprietary rights notices contained in the VBV
service;

(vi) frame or mirror any part of the VBV service
without our prior written authorisation;

(vii) use any robot, spider, site search/retrieval
application, or other manual or automatic device
or process to retrieve, index, data mine, or in any
way reproduce or circumvent the navigational
structure or presentation of the VBV service;

(viii) otherwise interfere with, or disrupt the VBV
service or our Internet Banking services or servers
or networks connected to us or the VBV service or
violate these conditions or any requirements,
procedures, policies or regulations in relation to
the VBV service; or
98.

(ix) intentionally or unintentionally violate any
applicable local, state, national or international
laws or regulations relevant or applicable to the
VBV service.
16.8
Your Liability
16.8.1

Your liability for unauthorised transactions is governed

by the EFT Access Facilities and EFT Conditions of Use
(clause 13.4).
16.8.2

If you breach these conditions, this may affect your

liability for unauthorised transactions. If it is
determined that you have contributed to the loss, you
may be held liable for the transactions notwithstanding
that they are unauthorised.
16.9
Errors
16.9.1

If you believe a VBV transaction is wrong or

unauthorised or a periodical statement contains any
instances of unauthorised use or errors, you should
contact us immediately.
99.
100.
How to contact us
You can contact us in any of the following ways:
T 13 11 82
F 1300 365 775
peopleschoicecu.com.au
Post: Peoples Choice Credit Union
GPO Box 1942, Adelaide S.A. 5001
In person: At any of our branches
Peoples Choice Credit Union, a trading name of Australian Central Credit Union
Ltd ABN 11 087 651 125, acts under its own Australian Financial Services Licence
(244310) and Australian Credit Licence (244310).
BRC 8.6.1 V2.6-0816

BRC 8.6.1 Accountsaccess Fac Tcs 010816

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

BRC 8.6.1 Accountsaccess Fac Tcs 010816

Uploaded by

Copyright:

Available Formats

Accounts &

Terms & Conditions

Contains terms and conditions for Personal Savings Accounts,

Accounts & Access Facilities Terms & Conditions

Accounts & Access Facilities Terms & Conditions

Accounts & Access Facilities

These Terms & Conditions help you to:

8. Direct Credits, Direct Debits, Auto Transfer Orders,

understand how the respective Facilities operate

decide whether the Peoples Choice Credit Union Accounts

10. Financial Claims Scheme............................................................................. 45

compare this product with other financial products you

Accounts & Access Facilities Terms & Conditions

Accounts & Access Facilities Terms & Conditions

Access App means Symantecs VIP Access software

deposited to the Account and the amount of any Pay

Access Code means a password which (used together

Access Facility means the facilities we provide to you

Access Method means a method authorised by us for

Access Token means a Symantec VIP Security Token

Account means a transaction, savings, investment or

Accountholder means the person(s) in whose name(s)

AML means Anti-Money Laundering and Counter

Auto Transfer Orders has the same meaning as in

Available Funds means, at any time, the funds in the

Bank@Post means the electronic personal banking

Beneficiary for the purpose of clause 15.3 and related

Biller means an organisation who tells you that you

BPAY Pty Ltd means BPAY Pty Limited

Business Day means any day on which banks in

Card means any authorised card issued by us which

Card Details means the information provided on the

CARD HOTLINE means the Card Hotline set out in

Chargeback means that, subject to Card scheme rules,

Contactless Enabled Mobile Device means a mobile

Accounts & Access Facilities Terms & Conditions

Accounts & Access Facilities Terms & Conditions

from a Term Investment Account prior to maturity of

Electronic Equipment includes, but is not limited to, a

Contactless Symbol is represented by

Credential ID means a unique set of numbers and/or

Credit Card Account means an Account which you can

Credit Card Monthly Transfer Payment has the same

Credit Limit means, at any time, the approved limit of

CUSCAL means CUSCAL Limited ABN 95 087 822 455;

Eligible Loan has the meaning in clause 11, note 3.1 of

Cut Off Time means the time, as we advise you from

EFT Access Facilities has the same meaning as in

EFT Conditions of Use means the conditions of use

Day means a 24-hour period commencing at midnight

EFTPOS means a point of sale electronic banking

Device means any tangible object or thing that is

Direct Credit has the same meaning as in clause 8.1;

Direct Debit has the same meaning as in clause 8.2;

Early Redemption means a full or partial withdrawal

EFT System means the shared system under which

EFT Terminal means the electronic equipment,

EFT Transaction means an electronic funds transfer to

External Transfer Payment means an EFT Transaction

Factor2 Icons means the form of Second Tier

Accounts & Access Facilities Terms & Conditions

sequence of which is known only to you, and includes

Membership means holding one share in Peoples Choice