Introduction to

BEHAVIOURAL OBSERVATION
& INTERVENTION
27 Oct 2015

Edison J Loh
Senior Manager
WSH Practices
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[DEFINE] Behaviour
The way a person behaves
during an activity
OR in response to a particular situation.
The way one acts or conducts oneself
in the presence or absence of others.

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Meet Chef Chan

{Insert customised video}:

Ying Yang Twins (running time 00:02:06; 0:12 to 2:18)

Extracted from Ying Yang Twins

Full video on YouTube: http://www.youtube.com/watch?v=4_cnDm1KH6c&index=3&list=PLI87wHY3Cs-wvKBzgOZy9BTn5jhs1-8G9

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Getting
Started
BO&I
Download: www.wshc.sg
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WSH
Culture
Building
Simplified
Behavioural
Safety
Initiative

When?
SWP
WSHMS

Who?
companies

Behavioural
Observation &
Intervention
Where?
any industry

What?
at-risk
behaviours

Why?
productivity
WSH performance
positive culture
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Injury
Pyramid

Fatal
Major
Injury
Minor Injury

Undesirable
Outcomes

First Aid Case

Incident
Near Miss Incident

Hazardous Situation
- failure of WSHMS
- unsafe conditions

- at-risk behaviours
Modified injury pyramid based on
Heinrichs Accident Triangle

Situations
within
Management
Control
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Underlying Principles

Recognise
safe behaviour

Peer
coaching

Concern for
at-risk behaviour

Duty
of care

No name
No blame

Proactive
approach

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Strategies for
improving WSH performance

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Scan
Act
Follow

Identify safety coaches (observers)

Develop behaviour observation checklist
Conduct observation using the checklist

Recognise safe behaviour

Intervene at-risk behaviour
Offer constructive feedback

Record the at-risk behaviour (no names)

Inform management
Management follow-up

-up

Evaluate

Repeat the observation

Determine if the at-risk behaviour persists
Assess if the follow-up has been effective

Step-by-Step
Guide to:

Behavioural
Observation
& Intervention
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Scan

Identify safety coaches (observers)

Develop behaviour observation checklist
Conduct observation using the checklist

Identify
Observers
Start with
Mgt?

All
Employees

Develop
Checklist

Conduct
Observation

Focus on
behaviours

One-to-one
One-to-many

Themed
Checklists

Announced
Unannounced
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Act

Recognise safe behaviour

Intervene at-risk behaviour
Offer constructive feedback

Recognition
Positive
Reinforcement

Intervention

Feedback

Duty
of care

Prevent
accidents

STOP
CAUTION

ZERO
injuries

GO

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Follow

Record the at-risk behaviour (no names)

Inform management
Management follow-up

-up

Record

Inform Mgt

Mgt Follow-up

No name
No blame

Personally or
via dropbox

Triggers
(at-risk behaviour)

Action
taken

Dept Manager
WSH Manager
WSH Officer
WSH Committee

Barriers
(safe behaviour)

Suggested
follow-up

Amend
checklist

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Evaluate

Repeat the observation

Determine if the at-risk behaviour persists
Assess if the follow-up has been effective

Re-Scan

Different safety
coaches
Different
employees

Systemic?

Isolated
or rampant?

Effective?

Opportunity for
WSH Improvement
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Annexes

A: Guide to Creating a
Checklist for Behaviours
B: Sample Behavioural
Observation Checklist
C: Guide to Conducting
Behavioural Observations

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CultureSAFE
Profile

WSH
Culture
Building

CultureSAFE
Index

Strengths
Gaps

5
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BO&I and
WSH Culture Building

Key Attributes

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Thank you
edison_joseph_loh@wshc.gov.sg

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