Professional Documents
Culture Documents
2016
CONTENTS
Introduction
10
13
24
30
33
Appendices
36
Introduction
PROJECT OBJECTIVES
To provide good governance, the Calgary Police Commission must be in touch with the needs,
experiences and concerns of Calgary citizens.
Research Goals
To understand and monitor:
How citizens perceive the safety of Calgary communities
The community concerns that are at the forefront
The expectations citizens have from the police service
How citizens perceive the quality of services they receive
RESEARCH OVERVIEW
Reporting of Results
This report contains the results of the
2016 Citizen Survey conducted by
Illumina Research Partners on behalf of
the Calgary Police Commission.
Where possible, results from the 2009
(n=1,006), 2010 (n=1,004), 2011
(n=1,005), 2012 (n=1,002), 2013
(n=1,003), 2014 (n=1,000), and 2015
(n=1,002) Calgary Police Commission
Citizen Surveys have been incorporated.
Unless otherwise stated, all results
presented are on the total sample of
Calgary residents.
Indicates that tracking is not
available due to changes in
wording/coding
Indicates that tracking is not
available because the question is
new for 2016
Telephone Interviewing
& Quality Control
Field Dates
Method
Interpreting Results
Differences in results that are
statistically significant (95% confidence)
are denoted by the following symbols:
Indicates significantly higher than
2015
Indicates significantly lower than
2015
Indicates a notable positive trend
over time (not a signifier of
significance)
Indicates a notable negative trend
over time (not a signifier of
significance)
Indicates that base sizes are small
and caution should be exercised
when drawing conclusions
Rounding Errors
Some graphs will not show results equal
to 100%. In those cases, this is due to
the reported numbers being rounded or
to the remainder of the sample having
responded Dont Know/Refused.
PERCEPTIONS OF SAFETY
95% of citizens continue to agree that Calgary is a safe place to live. The percentage of
citizens who strongly agree has been trending down since 2014.
Figure 1
53%
52%
43%
1% 1% 1% <1% 1% 1%
Strongly Disagree
53%
42%
4% 3% 3% 3% 4% 3%
Somewhat Disagree
2011
B1.
Somewhat Agree
2012
2013
2014
Strongly Agree
2015
Don't Know
2016
To begin, would you say you strongly agree, somewhat agree, somewhat disagree or strongly disagree with the statement that Calgary is a safe city to live in?
Almost one-half of Calgarians feel that crime rates are increasing, and concerns around
house break and enters have increased.
Table 1
Figure 2
49%
55% 52%
53%
50%
50%
42%
37%
35%
22%
25%
21%
22%
21% 19%
Increased
11%
10%
2012
2013
6%
Decreased
2014
2015
3% 4% 5% 2% 2% 3%
Don't Know
2016
B2.
Thinking about the last 12 months, in your opinion are crime rates in Calgary increasing, decreasing,
or staying the same?
B3a. Considering the City of Calgary as a whole, what would you say is the safety or crime issue of
greatest concern to you, if any?
2015
2016
27%
34%
16%
19%
18%
16%
18%
16%
11%
13%
13%
11%
Theft of vehicles
9%
10%
9%
8%
Murder
6%
6%
8%
5%
1%
4%
Damage to property
2%
3%
Domestic abuse
2%
3%
Sexual assault
2%
3%
2%
3%
Organized crime
1%
2%
LRT safety
2%
2%
1%
2%
Kidnapping / abductions
1%
2%
Dont know
5%
8%
Other
3%
5%
PRIORITY SETTING
Calgarians believe that, going forward, CPS should focus on addressing general crime
prevention and illegal drug activities.
Table 2
Priority Setting*
First
Mention
Total
Mentions
13%
16%
8%
14%
8%
12%
7%
12%
7%
10%
9%
9%
5%
8%
5%
7%
5%
6%
2%
4%
2%
3%
1%
3%
1%
3%
1%
3%
2%
2%
1%
2%
1%
2%
1%
1%
Other
3%
5%
16%
16%
Priority Setting
Crime / crime prevention (general)
Don't Know
G1.
What do you think the Calgary Police should focus on going forward? [OPEN END]
10
CONFIDENCE
95% of citizens are confident the CPS can deliver the services needed to make Calgary a safe
place to live. Citizens who are very confident has been trending down since 2014.
Figure 3
56%
51%
48%
50% 50%
49%
44%
39%
1% 1% <1% <1% 1% 1%
4% 5%
11
43%
47%
4%
2% 3% 2%
2011
C5.
52%
45%
Somewhat confident
2012
2013
2014
2015
Very confident
2016
How confident are you that the Calgary Police Service can deliver the services needed to make sure Calgary is a safe place to live?
Don't Know
First Mention
Total Mentions
81%
81%
37%
47%
Well-trained / well-managed
11%
14%
10%
13%
7%
11%
Quick to respond
5%
8%
4%
6%
Hardworking / dedicated
3%
6%
2%
6%
Professional / fair
1%
3%
1%
3%
12%
14%
7%
8%
3%
3%
1%
2%
1%
1%
C5a.
12
1%
1%
Other
3%
6%
DK
5%
5%
Why are/arent you confident the Calgary Police can deliver the services needed? [OPEN END]
13
CPPI
14
Figure 4
47%
10%
9%
7%
7%
8%
7%
44%
44%
42%
41%
42%
43%
49%
50%
53%
50%
2011
n=941
2012
n=950
2013
n=923
n=947
2015
n=938
D1j.
To what extent do you agree or disagree that the Calgary Police Service officers are competent in their duties?
D1b.
D3.
To what extent do you agree or disagree that the Calgary Police Service provides an adequate amount or level of service to the public?
15
47%
8%
45%
48%
2016
n=942
Taking into consideration all of the different aspects of the Police and the services provided, how would you rate the Calgary Police overall, using a scale of 1 to 10, where 1 is poor and 10
is excellent?
Figure 6
13%
11%
8%
7%
10%
10%
9%
28%
32%
31%
34%
35%
38%
36%
53%
55%
55%
51%
50%
54%
2010
n=971
2013
n=971
2011
n=981
2014
n=970
2012
n=981
2015
n=969
Figure 7
2016
n=976
31%
35%
37%
37%
39%
41%
36%
38%
42%
43%
43%
45%
48%
43%
2010
2011
16
2012
2013
2014
2015
2016
2010
n=961
2013
n=946
2011
n=960
2014
n=970
n=969
2015
n=961
2012
2016
n=958
OVERALL SATISFACTION
Overall satisfaction (very satisfied + satisfied) with the CPS continues to be strong.
Calgarians who are very satisfied has been declining since 2013.
Table 4
Figure 8
46%46% 44%
41%
39%
42%
39%
1%
1% 1%
1%
1%
<1% 1%
Very Dissatisfied
4%
4%
2%
4%
3% 2%3%
Dissatisfied
2010
C2a
17
2%
1% 1%
1%
1% <1%
<1%
2011
Satisfied
2012
2013
2014
Very Satisfied
2015
Overall, how satisfied are you with the services provided by the Calgary Police?
2016
Don't Know
Overall Satisfaction
(Very Satisfied + Satisfied)
Year
Overall Satisfaction
(Very Satisfied/Satisfied)
2016
94%*
2015
95%*
2014
96%
2013
97%*
2012
96%
2011
95%
2010
93%
2009
92%
2008
89%
2007
90%
2005
92%
2003
91%
2000
96%
1997
95%
*NOTE: Percent does not match sum of satisfied and very satisfied due to rounding
First Mention
Total Mentions
56%
60%
33%
41%
6%
8%
2%
3%
2%
4%
2%
5%
2%
6%
Professional
2%
6%
2%
7%
30%
41%
17%
30%
3%
6%
2%
3%
Other
7%
8%
Don't Know
7%
7%
D5.
18
Why did you give that rating for the Calgary Police overall? [OPEN END]
OFFICER CHARACTERISTICS
Figure 9
Is friendly
2010
2011
2012
2013
2014
2015
35%
43% 43%
39%
n=993
39%
n=995
45%
n=990
n=992
n=904
n=916
n=994
n=994
n=995
n=989
n=991
n=989
n=986
n=974
n=975
n=971
n=970
n=969
n=982
n=969
33%
37%
n=992
n=991
n=981
46%
n=912
49%
n=892
44% 46%
n=907
47%
n=887
44%
n=895
41%
2016
C4.
Based on your experiences or just your general impressions, please tell us whether you agree or disagree with the following statements. Please use a scale
where 1 is strongly disagree and 10 is strongly agree. The Calgary Police Service
D1.
Next, I am going to read you a number of statements that may describe the Calgary Police. Please rate your level of agreement with each of the following
statements. Scale: 1=Strongly disagree / 10=Strongly agree
19
PROFESSIONALISM
Perceptions that officers are competent and respond in a fair way when dealing with all
segments of the Calgary community declined in 2016.
Figure 10
n=936
n=925
n=940
n=923
n=950
38%
35%
35%
36%
34%
33%
n=945
30%
n=946
n=864
n=866
n=886
n=871
n=875
n=905
39%
36%
31%34%
34%
30% 34%
n=891
43%
n=927
n=936
n=936
n=918
n=909
n=924
43%
39%
37%
38%
38%
37%
n=909
n=958
n=961
n=970
n=946
n=969
43%45%48%
42% 43%
43%
38%
n=960
n=1000
NA
n=1002
48%
n=961
52%
CPPI
Question
2010
2011
2012
2013
2014
2015
2016
C4.
Based on your experiences or just your general impressions, please tell us whether you agree or disagree with the following statements. Please use a scale
where 1 is strongly disagree and 10 is strongly agree. The Calgary Police Service
D1.
Next, I am going to read you a number of statements that may describe the Calgary Police. Please rate your level of agreement with each of the following
statements. Scale: 1=Strongly disagree / 10=Strongly agree
20
SERVICE
Is dedicated to reducing
levels of crime
Meets my expectations as a
police service
n=976
38%
36%
n=969
n=970
n=971
n=981
n=981
34%35%
32%
31%
28%
n=971
n=970
n=969
n=978
n=951
n=953
n=948
43%
41%40%41%
40% 40%
32%
n=937
n=997
n=998
n=998
n=999
NA
n=993
n=997
n=919
n=924
n=921
n=913
n=920
n=909
46%
45%
42%42%
37%39%
35%
n=915
n=993
n=994
n=997
n=995
n=988
n=996
n=988
54%
54%
53%
50%
51%
53%
50%
2010
2011
2012
2013
2014
2015
2016
C4.
Based on your experiences or just your general impressions, please tell us whether you agree or disagree with the following statements. Please use a scale
where 1 is strongly disagree and 10 is strongly agree. The Calgary Police Service
D1.
Next, I am going to read you a number of statements that may describe the Calgary Police. Please rate your level of agreement with each of the following
statements. Scale: 1=Strongly disagree / 10=Strongly agree
21
IN THE COMMUNITY
Citizen perceptions that the CPS supports the community and that community police
facilities make it easy to access police services have declined in 2016.
Figure 12
2010
Maintains appropriate
visibility in the community
2011
2012
2013
2014
Adequately communicates
crime issues and trends to the
community
2015
n=957
n=965
n=967
n=948
n=939
n=952
33%
32% 32%32%
32%
29%
29%
n=929
n=932
n=940
n=944
n=932
n=961
n=941
37% 36%
32%33%
34%
32%
28%
n=932
n=974
n=980
n=985
n=979
n=986
n=980
39%
35%
36%
32% 35%35%
31%
n=988
n=893
n=895
n=903
n=893
n=900
n=922
46%
39%
40%41%39%41%
40%
n=904
n=991
n=995
n=991
n=993
n=986
n=989
n=986
52%
51%
51%51%
48%
48%
44%
2016
C4.
Based on your experiences or just your general impressions, please tell us whether you agree or disagree with the following statements. Please use a scale
where 1 is strongly disagree and 10 is strongly agree. The Calgary Police Service
D1.
Next, I am going to read you a number of statements that may describe the Calgary Police. Please rate your level of agreement with each of the following
statements. Scale: 1=Strongly disagree / 10=Strongly agree
22
CAPACITY
Citizen perception that the CPS is adequately staffed continues to receive the lowest
score of all attributes measured.
Figure 13
13%
n=941
14%
14%
15%
n=918
n=934
n=921
19%
17%
18%
n=963
n=933
n=923
Is adequately staffed
2010
2011
2012
2013
2014
2015
2016
C4.
23
Based on your experiences or just your general impressions, please tell us whether you agree or disagree with the following statements. Please use a scale
where 1 is strongly disagree and 10 is strongly agree. The Calgary Police Service
24
The majority of in-person contact with the CPS was related to an officer being dispatched or
following up on an investigation.
Table 6
2016
n=481
36%
31%
14%
13%
13%
13%
12%
10%
9%
6%
6%
6%
1%
6%
4%
5%
<1%
<1%
--
2%
2%
2%
--
1%
Other
2%
5%
Don't Know
1%
1%
Figure 14
Amount of In-Person
Contact in 2016
51%
50%
21%21%
No contact
with the
Calgary
Police
Service
Once
19%
18%
2 or 3
times
E10a.
E11.
25
More than
3 times
<1%
<1%
DK
2015
11%
9%
2016
In the past 12 months, approximately how many times have you had any in-person contact with an Officer or other on-duty employee of the Calgary Police Service?
Thinking only about the last contact you had in-person with an Officer or other on-duty employee of the Calgary Police Service, can you tell me what type of contact it was? [OPEN END]
Figure 15
75%
67%
14%
13%
15%
18%
19%
20%
67%
67%
18%
6%
1%
Dissatisfied (Bottom Box 1-6)
2013
n=195
2014
n=229
2015
n=498
2016
0%
Don't Know
n=481
E12.
26
0%
On a scale from 1 to 10, where 1 is not at all satisfied and 10 is extremely satisfied, how satisfied were you with the in-person contact you had?
0%
Scores for in-person interactions with the CPS continue to be strong in 2016.
Figure 16
2015
n=498
2016
71%
70%
n=459
71%
n=479
73%
n=475
75%
n=490
75%
n=479
75%
n=480
77%
n=497
74%
n=478
n=497
77%
n=493
n=481
E15.
27
Next, I am going to read you a number of statements that may describe the most recent in-person contact you had with the Calgary Police Service. Please rate
your level of agreement with each of the following statements.
VICTIMIZATION
The percentage of citizens who have been a victim of crime has increased.
Figure 17
2010
n=140
2011
n=120
2012
n=116
2013
n=96
2014
n=87
2015
n=NA
2016
n=130
79%
84%
88%
86%
80%
NA
79%
Person crime
6%
7%
3%
9%
11%
NA
15%
Fraud / identity
theft
8%
6%
8%
2%
3%
NA
5%
3%
1%
0%
2%
2%
NA
0%
Other
1%
1%
1%
0%
1%
NA
1%
91%
88% 90%
88%
87%
86%
Property crime
14%
13%
12%12%
10%9%
NA
NA
Yes
2010
No
2011
2012
2013
<1%
<1% <1%
<1%
0% NA
<1%
Don't Know
2014
2015
2016
Type of Crime
Table 7
28
Personally, have you been a victim of a crime during the last 12 months?
Were you the victim of a crime on your person, such as an assault, or property crime such as a break and enter, or another type of crime?
CRIME REPORTING
Did not want to bother the police continues to be the primary reason citizens
do not report crimes.
Figure 18
74%
Table 8
58%
43%
32%
33%
28% 27%
26%
NA
NA
Yes
2010
No
2011
2012
2013
Don't Know
2014
F3a.
F3b.
29
0% 0% 0%1%
NA 1%
0%
2015
2016
Caution:
Small bases
2011
n=51
2012
n=37
2013
n=32
2014
n=24
2015
n=NA
2016
n=35
53%
51%
65%
47%
58%
51%
28%
29%
22%
25%
25%
11%
8%
14%
19%
13%
13%
9%
3%
4%
11%
0%
8%
6%
6%
6%
2%
3%
9%
3%
3%
8%
3%
13%
4%
6%
11%
0%
0%
0%
0%
3%
Other
DK
Over three quarters of citizens feel safe in their neighbourhoods with regard
to traffic safety.
Table 9
Figure 19
40%
37%
23%
0%
Extremely Safe
(Top Box 9-10)
Don't Know
n=1000
2016
n=1000
Speeding (non-specified)
43%
23%
13%
8%
7%
6%
6%
Distracted driving
5%
4%
3%
3%
3%
Other
7%
L1.
Wed like you think about traffic in residential areas. In regard to traffic safety, how safe do you feel in your
neighbourhood? Please use a scale of 1 to 10 where 1 is not at all safe and 10 is extremely safe.
L2.
What traffic issues, if any, are of greatest concern to you in your neighbourhood? [OPEN END]
31
While more than one-third of respondents stated they have no traffic safety concerns, others
indicated that speeding and a lack of police presence is affecting their satisfaction with traffic
safety in their neighbourhood.
Table 10
Figure 20
41%
34%
25%
<1%
Not at
(Middle Box 7-8)
All Satisfied
(Bottom Box 1-6)
2016
Extremely
Satisfied
(Top Box 9-10)
Don't Know
n=1000
L3.
Using a scale of 1 to 10 where 1 is not at all satisfied and 10 is extremely satisfied, how
satisfied are you with the traffic safety in your neighbourhood?
L4.
Why did you give that rating for your satisfaction with traffic safety in your neighbourhood?
[OPEN END]
32
2016
n=1000
54%
23%
11%
11%
8%
7%
5%
5%
5%
NET: Positive
47%
37%
10%
6%
4%
Other
4%
3%
33
Most citizens agree that the CPS has a good understanding of their community
and its concerns.
Figure 21
56%
35%
1%
2%
Strongly Disagree
Somewhat Disagree
5%
Somewhat Agree
2016
Strongly Agree
Don't Know
n=1000
*NOTE: Percent does not match sum of somewhat agree and strongly agree due to rounding
M1
34
Wed like to ask about your community. When we say community, we mean a group of people that you may identify with because you share the same race,
ethnicity, gender, sexual orientation, religious beliefs or neighbourhood. Would you say you strongly agree, somewhat agree, somewhat disagree or strongly
disagree with the statement that The Calgary Police Service has a good understanding of your community and its concerns?
Citizens stated that the CPS provides them with good service, makes them feel safe, and that
officers understand their community.
Table 11
57%
13%
13%
11%
10%
9%
5%
5%
4%
3%
21%
7%
7%
3%
19%
6%
5%
3%
Other
3%
DK
10%
*Responses 3% or greater based on total mentions
M2
35
Why do you say that you [INSERT M1] that the Calgary Police Service has a good understanding of your community and its concerns? [OPEN END]
Appendices
36
Appendix A:
Research Methodology
37
DETAILED METHODOLOGY
Sampling
The 2016 CPC Citizen Annual Survey was conducted between June 28 and August 18, 2016 with a sample of 1,000 City of
Calgary residents aged 18 years of age or older. Data was collected proportionate to gender and the population of CPS
District Locations. To increase representation of younger age groups who may not have a land-line, the sample included
580 land-line and 420 cellphone users as well as age quotas. Because the responses from the cellphone sample were not
significantly different when compared to the land-line sample, cellphone and land-line respondents were combined rather
than reported separately.
The survey was conducted via Computer-Assisted Telephone Interviewing (CATI) to randomly selected Calgarians with
listed and unlisted landline and cellphone numbers. Eight call backs were made to each listing before replacing with an
alternate phone number. Interviews took an average of 17 minutes to complete.
Limitations
This survey is conducted over eight weeks to minimize the impact of point-in-time events.
Interpretation
of Results
Given the population of Calgary (1,096,833 based on the 2011 Census) with a sample size of 1,000 interviews, the
results are predicted to be accurate for the general population to within +/- 3.1% 19 times out of 20 (a 95% confidence
level). When results are analyzed within each segment, the margin of error becomes larger due to smaller sample sizes.
Some graphs will not show results equal to 100%. This is due to rounding or to the remainder of the sample having
responded Dont Know/Refused.
Unless otherwise stated, results are presented on the total sample of Calgary residents.
38
SAMPLE DISTRIBUTION
Sample Distribution City of Calgary residents 18 years of age or older
Data collected proportionate to the population of CPS District Locations
Methodology
Changes
Fewer Calgarians have a landline telephone, especially younger age groups. In 2014, the sample was divided between
landline (n=700) and cellphone (n=300) numbers to reach younger demographic groups. This was continued in 2015.
In 2016 a larger number of cellphone numbers were contacted (land-line n=580 and cell phone n=420).
In 2013 and 2012, age quotas based on 2011 results were introduced to reduce the impact of fewer younger Calgarians
having a land-line telephone. Quotas were not used in 2014 or 2015. In 2016 age quotas were again used to reach
younger Calgarians.
These changes in methodology do not impact comparability to previous years data.
Table 12
District
Location
% of City of
Calgary
Population
District 1
6%
61
District 2
14%
144
District 3
10%
103
District 4
7%
73
District 5
12%
119
District 6
12%
115
District 7
22%
217
District 8
17%
168
100%
1000
Total
39
Top box reporting (focusing on 9 and 10 ratings) is a high standard that makes the results more
focused and actionable.
Top Box Results
Top box results (% of 9 and 10
ratings) are recommended and
used rather than mean scores
or as a supplement to mean
scores. Top box ratings are the
best-in-class standard in
performance tracking; the most
relevant measure for tracking
true satisfaction.
40
9 to 10 Ratings
Satisfied and
committed.
1 to 6 Ratings
Unaware,
dont care or
unsatisfied.
1
2
3
Not at all Satisfied
Scale
7 to 8 Ratings
Satisfied,
but not
committed.
9
10
Very Satisfied
Appendix B:
Demographics
41
DEMOGRAPHICS
Table 13
Demographics
(Total Mentions)
Demographics
2009
n=1006
2010
n=1004
2011
n=1005
2012
n=1002
2013
n=1003
2014
n=1000
2015
n=1002
2016
n=1000
Male
50%
50%
50%
50%
50%
50%
50%
50%
Female
50%
50%
50%
50%
50%
50%
50%
50%
18 to 24
5%
3%
3%
4%
4%
6%
6%
8%
25 to 34
9%
10%
7%
7%
6%
13%
11%
15%
35 to 44
16%
14%
13%
13%
14%
16%
17%
19%
45 to 54
26%
23%
22%
22%
20%
18%
17%
19%
55 to 64
20%
24%
23%
24%
21%
19%
21%
16%
65 to 74
12%
13%
16%
17%
17%
15%
15%
14%
75+
10%
12%
14%
12%
15%
10%
11%
8%
2%
2%
3%
1%
2%
3%
2%
2%
25%
19%
18%
17%
19%
24%
23%
25%
18%
17%
14%
15%
15%
15%
15%
18%
51%
49%
43%
42%
41%
54%
51%
58%
58%
58%
57%
58%
55%
53%
52%
51%
27%
31%
36%
35%
41%
32%
32%
30%
Gender
Age
DK/NA
Household Residents by Age Group
42
DEMOGRAPHICS
Table 14
Demographics
(Total Mentions)
Demographics
2009
n=1006
2010
n=1004
2011
n=1005
2012
n=1002
2013
n=1003
2014
n=1000
2015
n=1002
2016
n=1000
NA
21%
19%
21%
NA
NA
NA
24%
NA
19%
16%
16%
NA
NA
NA
15%
NA
39%
42%
40%
NA
NA
NA
35%
NA
21%
22%
23%
NA
NA
NA
27%
NA
<1%
1%
1%
NA
NA
NA
<1%
Yes
17%
13%
15%
13%
NA
NA
NA
21%
No
82%
86%
83%
86%
NA
NA
NA
78%
1%
1%
1%
1%
NA
NA
NA
1%
43
Appendix C:
CPPI Calculation
44
High
1-6
7-8
9-10
Level of
Service
1-6
7-8
9-10
Overall Rating
1-6
7-8
9-10
Officer Competence
45
Appendix D:
Additional Reporting
46
Table 15
Safety or Crime Issue of Greatest Concern
12%
14%
15%
19%
20%
18%
16%
6%
13%
19%
14%
15%
19%
15%
21%
46%
24%
18%
24%
16%
8%
12%
11%
8%
13%
12%
9%
10%
7%
8%
10%
1%
2%
2%
2%
4%
4%
5%
6%
2%
3%
4%
4%
6%
6%
6%
4%
2%
1%
1%
2%
1%
1%
6%
3%
Theft of vehicles
1%
1%
1%
2%
2%
2%
3%
3%
3%
3%
4%
5%
4%
8%
5%
3%
Murder
1%
1%
<1%
1%
1%
3%
3%
2%
<1%
<1%
<1%
<1%
<1%
<1%
<1%
2%
Other
2%
1%
<1%
1%
1%
2%
<1%
2%
Dont know
3%
4%
4%
2%
4%
3%
3%
4%
B3A.
47
Considering the City of Calgary as a whole, what would you say is the safety or crime issue of greatest concern to you, if any?
Table 16
2009 Total
Mention
n=1006
2010 Total
Mention
n=1004
2011 Total
Mention
n=1005
2012 Total
Mention
n=1002
2013 Total
Mention
n=1003
2014 Total
Mention
n=1000
2015 Total
Mention
n=1002
2016 Total
Mention
n=1000
22%
30%
35%
30%
27%
31%
27%
34%
21%
25%
23%
19%
18%
13%
16%
19%
10%
12%
14%
15%
19%
20%
18%
16%
54%
33%
25%
32%
22%
13%
18%
16%
6%
7%
5%
9%
11%
12%
11%
13%
12%
15%
15%
15%
17%
16%
13%
11%
Theft of vechicles
6%
8%
7%
7%
8%
7%
9%
10%
8%
7%
9%
12%
10%
14%
9%
8%
Murder
3%
3%
2%
3%
3%
6%
6%
6%
6%
4%
3%
4%
2%
3%
8%
5%
<1%
<1%
<1%
<1%
<1%
<1%
1%
4%
Domestic abuse
2%
2%
2%
2%
2%
2%
2%
3%
1%
2%
1%
1%
2%
1%
2%
3%
Sexual assault
3%
2%
2%
7%
3%
3%
2%
3%
Damage to property
2%
5%
4%
4%
3%
4%
2%
3%
3%
2%
1%
1%
2%
LRT Safety
2%
3%
4%
3%
3%
4%
2%
2%
Organized crime
1%
1%
1%
1%
1%
1%
1%
2%
2%
1%
2%
Other
3%
1%
1%
2%
2%
4%
5%
5%
Dont know
5%
4%
4%
4%
6%
6%
5%
8%
Kidnapping / abductions
B3A.
Considering the City of Calgary as a whole, what would you say is the safety or crime issue of greatest concern to you, if any?
B3B.
48
PRIORITY SETTING
Table 17
2011
n=1005
2012
n=1002
2013
n=1003
2014
n=1000
2015
n=1002
2016
n=1000
4%
9%
11%
12%
14%
12%
13%
4%
9%
9%
9%
4%
7%
9%
2%
4%
3%
5%
4%
7%
8%
9%
9%
8%
7%
5%
5%
8%
21%
14%
16%
7%
7%
9%
7%
6%
4%
6%
5%
8%
5%
7%
5%
6%
4%
6%
8%
7%
5%
3%
4%
5%
7%
4%
7%
5%
16%
13%
11%
8%
10%
4%
5%
7%
6%
2%
2%
6%
7%
2%
Priority Setting
2%
2%
1%
5%
5%
4%
2%
<1%
1%
1%
<1%
1%
1%
2%
<1%
<1%
<1%
<1%
<1%
1%
1%
<1%
<1%
1%
<1%
1%
1%
1%
<1%
<1%
<1%
<1%
1%
1%
1%
1%
1%
<1%
<1%
1%
1%
1%
1%
1%
1%
1%
1%
<1%
1%
1%
0%
<1%
<1%
1%
<1%
1%
Other
1%
1%
1%
<1%
1%
1%
3%
Dont know
9%
9%
9%
16%
10%
14%
16%
G1.
49
What do you think the Calgary Police should focus on going forward?
PRIORITY SETTING
Table 18
2011
n=1005
2012
n=1002
2013
n=1003
2014
n=1000
2015
n=1002
2016
n=1000
4%
15%
13%
16%
21%
19%
16%
21%
18%
22%
12%
12%
10%
14%
28%
23%
28%
12%
13%
13%
12%
3%
6%
5%
9%
8%
13%
12%
10%
9%
11%
10%
14%
9%
10%
4%
9%
10%
10%
4%
8%
9%
8%
10%
8%
11%
17%
12%
8%
4%
8%
8%
14%
8%
17%
7%
17%
15%
14%
10%
13%
8%
6%
2%
4%
3%
2%
5%
2%
4%
9%
9%
4%
8%
14%
15%
3%
1%
1%
2%
2%
2%
4%
3%
1%
3%
5%
1%
3%
2%
3%
1%
1%
1%
1%
1%
1%
3%
2%
2%
2%
10%
10%
11%
2%
2%
2%
3%
2%
2%
2%
2%
2%
<1%
1%
2%
2%
1%
2%
Domestic violence
1%
<1%
1%
<1%
1%
1%
2%
Other
1%
1%
1%
<1%
3%
1%
5%
Dont know
9%
9%
9%
16%
10%
14%
16%
Priority Setting
Crime / crime prevention (general)
G1.
50
What do you think the Calgary Police should focus on going forward?
OFFICER CHARACTERISTICS
Table 19
Officer Characteristics*
2009
2010
2011
2012
2013
2014
2015
2016
n=968
n=969
n=982
n=969
n=970
n=971
n=975
n=974
44%
41%
44%
47%
44%
46%
49%
46%
44%
43%
41%
41%
45%
40%
41%
41%
12%
16%
15%
12%
11%
14%
11%
13%
NA
n=986
n=989
n=991
n=989
n=995
n=994
n=994
NA
44%
46%
47%
48%
49%
50%
48%
NA
40%
37%
39%
38%
37%
37%
37%
NA
16%
17%
14%
14%
14%
13%
15%
Is friendly
n=883
n=916
n=904
n=895
n=887
n=907
n=892
n=912
39%
33%
37%
40%
40%
43%
45%
39%
49%
50%
48%
47%
47%
43%
44%
47%
12%
17%
15%
13%
13%
14%
11%
14%
NA
n=981
n=991
n=992
n=992
n=990
n=995
n=993
NA
35%
40%
40%
40%
43%
43%
39%
NA
47%
43%
44%
47%
41%
43%
45%
NA
18%
17%
16%
14%
15%
14%
16%
C4.
Based on your experiences or just your general impressions, please tell us whether you agree or disagree with the following statements. Please use a scale
where 1 is strongly disagree and 10 is strongly agree. The Calgary Police Service
D1.
Next, I am going to read you a number of statements that may describe the Calgary Police. Please rate your level of agreement with each of the following
statements. Scale: 1=Strongly disagree / 10=Strongly agree
51
PROFESSIONALISM
Professionalism*
Table 20
2009
2010
2011
2012
2013
2014
2015
2016
NA
NA
NA
NA
NA
NA
n=976
n=976
NA
NA
NA
NA
NA
NA
52%
48%
NA
NA
NA
NA
NA
NA
39%
40%
NA
NA
NA
NA
NA
NA
9%
11%
n=936
n=961
n=960
n=969
n=946
n=970
n=961
n=958
43%
38%
42%
43%
43%
45%
48%
43%
49%
50%
46%
48%
47%
45%
44%
45%
8%
12%
11%
9%
10%
10%
8%
12%
n=894
n=909
n=924
n=909
n=918
n=936
n=936
n=927
37%
37%
37%
38%
39%
38%
43%
43%
50%
44%
45%
45%
46%
47%
44%
42%
12%
20%
18%
17%
15%
15%
13%
15%
n=862
n=891
n=905
n=875
n=871
n=886
n=866
n=864
31%
30%
34%
36%
31%
34%
39%
34%
52%
48%
45%
46%
51%
47%
45%
45%
17%
22%
21%
18%
17%
19%
16%
21%
n=930
n=946
n=945
n=950
n=923
n=940
n=925
n=936
31%
30%
34%
35%
33%
35%
38%
36%
51%
48%
45%
47%
51%
45%
47%
44%
18%
23%
20%
18%
16%
20%
15%
20%
C4.
D1.
52
Based on your experiences or just your general impressions, please tell us whether you agree or disagree with the
following statements. Please use a scale where 1 is strongly disagree and 10 is strongly agree. The Calgary
Police Service
Next, I am going to read you a number of statements that may describe the Calgary Police. Please rate your level
of agreement with each of the following statements. Scale: 1=Strongly disagree / 10=Strongly agree
SERVICE
Table 21
Service*
2009
2010
2011
2012
2013
2014
2015
2016
NA
n=988
n=996
n=988
n=995
n=997
n=994
n=993
NA
50%
53%
53%
51%
54%
54%
50%
NA
36%
35%
38%
39%
35%
35%
38%
NA
14%
13%
9%
10%
11%
11%
12%
n=887
n=915
n=909
n=920
n=913
n=921
n=924
n=919
35%
35%
37%
39%
42%
42%
46%
45%
45%
44%
43%
44%
44%
43%
40%
40%
20%
21%
20%
17%
14%
15%
14%
15%
NA
NA
n=997
n=993
n=999
n=998
n=998
n=997
NA
NA
44%
44%
44%
45%
43%
43%
NA
NA
40%
42%
43%
41%
45%
41%
NA
NA
17%
13%
13%
14%
12%
15%
NA
n=937
n=948
n=953
n=951
n=978
n=969
n=970
NA
32%
41%
40%
41%
43%
40%
40%
NA
46%
41%
44%
44%
42%
43%
43%
NA
22%
19%
16%
15%
16%
17%
17%
n=983
n=971
n=981
n=981
n=971
n=970
n=969
n=976
28%
28%
32%
31%
34%
35%
38%
36%
57%
55%
53%
53%
53%
50%
49%
49%
15%
16%
15%
17%
13%
15%
13%
14%
C4.
D1.
53
Based on your experiences or just your general impressions, please tell us whether you agree or disagree with the
following statements. Please use a scale where 1 is strongly disagree and 10 is strongly agree. The Calgary
Police Service
Next, I am going to read you a number of statements that may describe the Calgary Police. Please rate your level
of agreement with each of the following statements. Scale: 1=Strongly disagree / 10=Strongly agree
IN THE COMMUNITY
Table 22
In the Community*
2009
2010
2011
2012
2013
2014
2015
2016
NA
n=986
n=989
n=986
n=990
n=991
n=995
n=991
NA
44%
51%
48%
51%
51%
52%
48%
NA
42%
36%
40%
38%
37%
37%
38%
NA
15%
13%
12%
11%
13%
11%
14%
n=887
n=904
n=922
n=900
n=893
n=903
n=895
n=893
41%
39%
40%
41%
39%
41%
46%
40%
41%
40%
38%
39%
40%
42%
39%
40%
17%
21%
22%
21%
21%
17%
15%
20%
n=978
n=988
n=980
n=986
n=979
n=985
n=980
n=974
28%
31%
32%
35%
35%
35%
39%
36%
46%
45%
44%
42%
45%
46%
44%
45%
26%
23%
24%
22%
20%
19%
16%
20%
n=927
n=932
n=941
n=961
n=932
n=944
n=940
n=932
29%
28%
32%
32%
33%
37%
36%
34%
50%
48%
45%
44%
45%
44%
44%
44%
21%
24%
24%
24%
22%
20%
20%
22%
NA
n=929
n=952
n=939
n=948
n=967
n=965
n=957
NA
29%
32%
32%
32%
33%
32%
29%
NA
49%
48%
50%
49%
47%
49%
48%
NA
22%
20%
18%
20%
20%
19%
23%
C4.
D1.
54
Based on your experiences or just your general impressions, please tell us whether you agree or disagree with the
following statements. Please use a scale where 1 is strongly disagree and 10 is strongly agree. The Calgary
Police Service
Next, I am going to read you a number of statements that may describe the Calgary Police. Please rate your level
of agreement with each of the following statements. Scale: 1=Strongly disagree / 10=Strongly agree
PERFORMANCE
Performance*
Table 23
2009
2010
2011
2012
2013
2014
2015
2016
NA
n=941
n=918
n=934
n=921
n=963
n=933
n=923
NA
13%
14%
14%
15%
19%
17%
18%
NA
31%
34%
38%
38%
43%
43%
41%
NA
57%
52%
48%
47%
38%
40%
41%
C4.
D1.
55
Based on your experiences or just your general impressions, please tell us whether you agree or disagree with the
following statements. Please use a scale where 1 is strongly disagree and 10 is strongly agree. The Calgary
Police Service
Next, I am going to read you a number of statements that may describe the Calgary Police. Please rate your level
of agreement with each of the following statements. Scale: 1=Strongly disagree / 10=Strongly agree
2016
n=1000
74%
60%
44%
41%
19%
8%
8%
7%
9%
6%
Professional
6%
6%
5%
5%
6%
4%
7%
3%
Quick to respond
5%
3%
4%
2%
3%
2%
2%
2%
Well-trained
1%
2%
40%
41%
21%
30%
10%
6%
6%
3%
4%
2%
2%
2%
2%
2%
2%
2%
2%
2%
Other
4%
8%
Dont know
8%
7%
D5
56
Why did you give that rating for the Calgary Police overall?
Table 25
57
2016
n=1000
Speeding (non-specified)
43%
23%
13%
2016
n=1000
54%
23%
11%
11%
8%
7%
6%
8%
6%
7%
Distracted driving
5%
5%
4%
5%
3%
3%
5%
3%
2%
2%
1%
Construction issues
2%
1%
Motorcycle issues
1%
Impaired driving
1%
Trucks/commercial vehicles
L2.
L4.
Table 26
<1%
Other
7%
Dont know
2%
NET: Positive
47%
37%
10%
6%
4%
Other
4%
3%
What traffic issues, if any, are of greatest concern to you in your neighbourhood? [OPEN END]
Why did you give that rating for your satisfaction with traffic safety in your neighbourhood? [OPEN END]
13%
13%
11%
10%
9%
5%
5%
4%
3%
7%
7%
3%
2%
2%
19%
6%
5%
3%
Poor service - crime issues aren't being addressed / high crime rate
2%
1%
1%
1%
Other
Dont know
58
2%
21%
M2
57%
3%
10%
Why do you say that you [INSERT M1] that the Calgary Police Service has a good understanding of your community and its concerns? [OPEN END]
Table 28
2016
n=1000
94%
92%
73%
73%
30%
19%
16%
18%
Quick to respond
14%
17%
20%
16%
18%
15%
13%
15%
8%
14%
Professional / fair
--
11%
71%
22%
63%
33%
23%
16%
21%
15%
18%
14%
59%
52%
19%
16%
10%
14%
13%
12%
11%
10%
--
20%
--
11%
C5a.
Why are/arent you confident the Calgary Police can deliver the services needed? [OPEN END]
D5
G1
Why did you give that rating for the Calgary Police overall?
M2
2015
n=1002
What do you think the Calgary Police should focus on going forward?
Why do you say that you [INSERT M1] that the Calgary Police Service has a good understanding of your community and its concerns? [OPEN END]
59
Appendix E:
Questionnaire
60
QUESTIONNAIRE
61
QUESTIONNAIRE
62
QUESTIONNAIRE
63
QUESTIONNAIRE
64
QUESTIONNAIRE
65
QUESTIONNAIRE
66
QUESTIONNAIRE
67