12 - Chap016

Chapter 16 - Global Production, Outsourcing, and Logistics
Chapter 16
Global Production, Outsourcing, and Logistics
True / False Questions
1. Production denotes both service and manufacturing activities.

True False
2. Efficient supply chain management reduces the amount of inventory in the system and
decreases the inventory turnover.
True False
3. The firm that improves quality control will also reduce its costs of value creation.
True False
4. A firm can lower costs by dispersing production to locations around the globe where each
activity can be performed most efficiently.
True False
5. The principle tool that most managers now use to increase the reliability of their product
offering is TQM.
True False
6. The TQM philosophy was first adopted by the American companies

True False
7. A statistically based philosophy that aims to reduce defects, boost productivity, eliminate
waste, and cut costs throughout a company is known as ISO 9000.
True False
16-1
8. European Union firms must comply with ISO 9000 standards in their manufacturing
processes and products before they will be given access to the European Union market.
True False
9. Country factors, technological factors, and product factors, all influence the decision of
where to produce.
True False
10. When a currency depreciates, a low-cost location can be turned into a high-cost location.
True False
11. A relatively high level of fixed costs can make it uneconomical to perform a particular
activity in several locations at once.
True False
12. The level of output at which most plant-level scale economies are exhausted is referred to
as the minimum efficient scale of output.
True False
13. As a plant output expands, unit costs decrease.

True False
14. The smaller the minimum efficient scale of a plant relative to total global demand, the
greater the argument for centralizing production in a single location or a limited number of
locations.
True False
16-2
15. Producing greater product variety from a factory implies longer production runs.
True False
16. Lean production is another term for flexible manufacturing technology.

True False
17. Mass customization describes the ability of companies to use flexible manufacturing
technology to reconcile low cost and product customization.
True False
18. A grouping of various types of machinery, a common materials handler, and a centralized
cell controller is a flexible machine cell.
True False
19. Flexible manufacturing technologies can help a firm improve efficiency, lower costs, and
customize products to small markets.
True False
20. A product's value-to-weight ratio affects the firm's transportation costs.

True False
21. Because of the low value-to weight ratio of many pharmaceutical and electronics
products, there is great pressure to produce these products in the optimal location and serve
the world from there.
True False
16-3
22. Concentrating production at an optimal location is more attractive when a product serves
universal needs.
True False
23. Concentration of production makes most sense when trade barriers are high.
True False
24. Decentralization of production is appropriate when the product serves universal needs.
True False
25. Decentralization of production is appropriate when the product's value-to-weight is low.

True False
26. A major aspect of a transnational strategy is a belief in the idea that valuable knowledge
does not reside just in a firm's domestic operations.
True False
27. The make-or-buy decision involves deciding whether a firm should make or buy the
component parts that go into the final product.
True False
28. Historically, most outsourcing decisions have involved the manufacture of service
products.
True False
29. Outsourcing decisions pose plenty of problems for international businesses but even more
problems for purely domestic businesses.
True False
16-4
30. A firm that has integrated horizontally is making all or part of a product in-house.
True False
31. When one firm invests in specialized assets to supply another, mutual dependency is
created.
True False
32. When substantial investments in specialized assets are required to manufacture a

component, the firm will prefer to contract it out to a supplier.
True False
33. The greatest advantage of buying component parts from independent suppliers is that the
firm can maintain its strategic flexibility.
True False
34. When political risk is high, sourcing products from independent suppliers can be
advantageous.
True False
35. Incentive problems that occur with independent suppliers do not arise with internal
suppliers.
True False
36. Issues of strategic flexibility and organizational control are greater for purely domestic
businesses than for international ones.
True False
16-5
37. Strategic alliances can effectively limit a firm's strategic flexibility.

True False
38. A CAD/CAM system allows the firm to economize on inventory holding costs by having
materials arrive at a manufacturing plant just in time to enter the production process and not
before.
True False
39. Under a JIT system, products are briefly warehoused before entering the manufacturing
process.
True False
40. Firms use EDI to coordinate the flow of materials into manufacturing, through
manufacturing, and out to customers.
True False
Multiple Choice Questions
41. _____ is the activity that controls the transportation of physical materials through the
value chain, from procurement through production and into distribution.
A. Outsourcing
B. Production
C. Logistics
D. Distribution
42. _____ is a management philosophy according to which mistakes, defects, and poor-quality
materials are not acceptable and should be eliminated.
A. Scientific management
B. Total quality management
C. ISO 9000
D. Lean manufacturing
16-6
43. The Six Sigma methodology:

A. is a direct descendant of the total quality management philosophy.
B. is a direct descendant of benchmarking.
C. was adopted first by British companies and then Japanese companies during the 1980s.
D. was developed by Deming, Juran, and Feigenbaum.
44. Saving time by not producing poor-quality products that cannot be sold, lowering rework
costs, lowering scrap costs, and lowering warranty costs are the intended results of:
A. total feature management.
B. reengineering.
C. logistics.
D. total quality management.
45. Before a firm is allowed access to the European marketplace, the European Union requires
that the quality of the firm's manufacturing processes and products be certified under a quality
standard known as:
A. total quality management.
B. reengineering.
C. quality management system.
D. ISO 9000.
46. The modern successor to TQM is:

A. Corporate Quality Commitment.
B. ISO 9000.
C. Quality Process Realized.
D. Six Sigma.
47. At six sigma, a production process would be 99.99966 percent accurate, creating just
_____.
A. 3.4 defects per hundred thousand units
B. 3.4 defects per million units
C. 34 defects per million units
D. 6.8 defects per million units
16-7
48. Which of the following statements about Six Sigma is true?

A. It is a statistically based philosophy.
B. It is easily possible for a company to achieve Six Sigma perfection.
C. At six sigma, a production process will have 66 defects per million units.
D. At six sigma, a production process would be 100 percent accurate.
49. Factors that help a firm decide where to locate its manufacturing facilities can be best
grouped under three broad headings. These are:
A. political factors, social factors, and legal factors.
B. country factors, technological factors, and product factors.
C. product factors, service factors, and labor factors.
D. language factors, cultural factors, and transportation factors.
50. The creation of a global web of value creation activities is the result of:
A. location economies.
B. diseconomies of scale.
C. shortage of skilled labor.
D. informal trade barriers.
51. Identify the incorrect statement pertaining to exchange rate movements.

A. Adverse changes in exchange rates can quickly alter a country's attractiveness as a
manufacturing base.
B. Currency appreciation can transform a low-cost location into a high-cost location.
C. Currency appreciation can cause firms to move their manufacturing offshore to lower-cost
locations.
D. A low-cost location can be transformed into a high-cost location because of currency
depreciation.
52. Being too dependent on one location is particularly risky because of:
A. floating exchange rates.
B. fixed exchange rates.
C. lack of movement in currencies.
D. static exchange rates.
16-8
53. According to the concept of economies of scale:

A. as plant output reduces, unit costs decrease.
B. as plant output expands, unit costs increase.
C. as plant output reduces, unit costs remain static.
D. as plant output expands, unit costs decrease.
54. Identify an advantage of a low minimum efficient scale.

A. Allows the firm to accommodate demands for local responsiveness
B. Discounts currency risk by manufacturing all products in one location
C. Helps keep overheads low at the expense of fixed costs
D. Helps a firm to standardize its products for all markets
55. A company that wants to reduce set-up time for complex equipment, increase the
utilization of individual machines through better scheduling, and improve quality control at all
stages of the manufacturing process should adopt:
A. standardization.
C. flexible machine technology.
D. minimum efficient scale.
56. The term _____ has been coined to describe the ability of companies to use flexible
manufacturing technology to reconcile the goals of low cost and product customization.
A. assembly-line-like customization
B. economies of customization
C. mass customization
D. standardized customization
57. Flexible manufacturing technology is also known as:

A. mass customization.
B. lean production.
C. flexible machine cells.
16-9
58. According to the concept of economies of scale what is the best way to achieve high
efficiency and low unit costs?
A. Customizing products for each individual market
B. Mass producing standardized outputs
C. Concentrating on production of small volumes of products
D. Increasing the product variety dramatically
59(choose). This allows the company to produce a wider variety of end products at a unit cost
that at one time could be achieved only through the mass production of a standardized output.
A. Kaizen
B. Six Sigma
C. Lean production
D. TQM
60. _____ challenged the notion that the way to increase efficiency and drive down unit costs
is to limit product variety and produce a standardized product in large volumes.
A. Bartlett and Ghoshal's theory of a transnational company
B. Minimum efficient scale
C. Economies of scale
D. Flexible manufacturing technology
61. A _____ is a grouping of various types of machinery, a common materials handler, and a
centralized cell controller.
A. flexible machine cell
B. mass customization policy
C. lean production system
D. minimum efficient scale cluster
16-10
62. All of the following are the major efficiency benefits of flexible manufacturing
technologies except:
A. it enables companies to customize products to the demands of small consumer groups.
B. it helps a company achieve mass customization, which increases its customer
responsiveness.
C. it requires firms to establish manufacturing facilities in each major market to provide
products that satisfy specific consumer tastes and preferences.
D. it improves capacity utilization and reductions in work in progress and waste.
63. When a company's product has a low value-to-weight ratio, the company should:
A. have a centralized manufacturing location.
B. produce the product in multiple locations close to major markets.
C. ignore transportation costs.
D. produce the product in one optimal location and serve the world from there.
64. Which of the following statements about products with high value-to-weight ratios is
true?
A. They are relatively inexpensive and weigh a lot.
B. They are expensive and do not weigh very much.
C. Transportation costs usually account for a large percentage of their total costs.
D. They must be produced in multiple locations close to major markets.
65. Which of the following is a characteristic of manufacturing technology that should be

considered by a firm contemplating international production?
A. Trade barriers
B. Value-to-weight ratio
C. Level of fixed costs
D. Exchange rates
66. A company might consider decentralizing when:

A. a product's value-to-weight ratio is high.
B. the product serves universal needs.
C. trade barriers are low.
D. volatility in important exchange rates is expected.
16-11
67. The concentration of production makes most sense when:

A. volatility in important exchange rates is expected.
B. the product's value-to-weight ratio is high.
C. location externalities are not important.
D. trade barriers are high.
68. The concentration of production is favored when all of the following factors are high
except
A. fixed costs.
B. minimum efficient scale.
C. value-to-weight ratio.
D. trade barriers.
69. Initially, many foreign factories are established where _____ are low.
A. trade barriers
B. inventory turnover
C. marketing costs
D. labor costs
70. Decisions a firm must make about whether to perform a certain value creation activity
themselves, or outsource it to another entity are best known as:
A. outsource potential decisions.
B. in-house potential decisions.
C. make-or-buy decisions.
D. integration decisions.
71. Which of the following is not an argument that supports making a product in-house?
A. Vertical integration may be associated with higher costs.
B. Vertical integration may protect proprietary product technology.
C. Vertical integration may facilitate investment in highly specialized assets.
D. Vertical integration may ease the scheduling of adjacent processes.
16-12
72. A _____ is an asset whose value is contingent upon a particular relationship persisting.
A. specialized asset
B. common asset
C. complementary asset
D. supplementary asset
73. A firm will prefer to make the component internally rather than contract it out to a
supplier, because of all of the following reasons except:
A. it needs to maintain control over its proprietary technology.
B. substantial investments in specialized assets are required to manufacture a component.
C. the firm completely trusts the independent supplier to play fair.
D. it runs the risk that suppliers will expropriate the technology for their own use.
74 (choose). How can firms attain tight coordination between different stages in the
production process?
A. By using information technology
B. By lowering the costs of value creation
C. By implementing ISO 9000
D. By minimum efficient scale of output
75. Which of the following is not a reason to outsource production?

A. It can give the firm greater flexibility
B. It can make planning, coordination, and scheduling of adjacent processes easier
C. It can help drive down the firm's cost structure
D. It may help the firm capture orders from international customers
16-13
76. An advantage of buying component parts, or even an entire product, from independent
suppliers is that:
A. the firm can maintain its flexibility of switching orders between suppliers as circumstances
dictate.
B. it can make planning, coordination, and scheduling of adjacent processes easier for the
firm.
C. it reduces the risk for the firm that suppliers will expropriate the technology for their own
use.
D. the firm is able to maintain firm control over its proprietary technology.
77. Vertical integration may raise a firm's cost structure for all of the following reasons
except:
A. the greater the number of subunits in an organization, the more problems coordinating and
controlling those units.
B. the firm that vertically integrates into component part manufacturing may find that because
its internal suppliers have an active customer, they lack the motivation to be more efficient.
C. vertically integrated firms have to determine appropriate prices for goods transferred to
subunits within the firm.
D. it makes planning, coordination, and scheduling of adjacent processes more difficult, as
compared to buying from independent suppliers, particularly with just-in-time inventory
systems.
78. The major costs saving associated with JIT comes from:
A. speeding up inventory turnover.
B. having materials arrive at a manufacturing plant before they are needed.
C. avoiding production slowdowns by ensuring inventory is stockpiled.
D. using warehouse space to maintain on-hand inventory.
79. Just-in-time inventory systems:

A. can help firms improve product quality.
B. are fast becoming obsolete.
C. require that parts be warehoused.
D. give firms a buffer stock of inventory.
16-14
80. Which of the following is a drawback associated with a JIT system?

A. There are high transportation costs involved
B. It leaves a firm without a buffer stock of inventory
C. It leaves a firm with scrap costs associated with defective products
D. It increases the warranty costs
81. With _____, suppliers, shippers, and the purchasing firm can communicate with each
other with no time delay.
A. a CAD system
B. a JIT system
C. a CAM system
D. an EDI system
Essay Questions
82. What are the five interrelated issues confronting a firm as trade barriers fall and global
markets develop?
83. What is logistics? Discuss the relationship between production and logistics.
16-15
84. Discuss the strategic objectives of the production and logistics functions of an
international firm.
85. What is the principle tool used by most managers to increase the reliability of their
product offering?
86. What does Six Sigma refer to?
87. Who was W. Edward Deming? What is his contribution to business?
16-16
88. Describe the European Union's efforts to raise product quality. In your opinion, does the
effort represent a trade barrier?
89. What are the three main factors that affect the decision of where to locate production?
90. Discuss the effect of country factors on the decision of where to locate production?
91. What is meant by minimum efficient scale? Discuss the implications of minimum efficient
scale.
16-17
92. How does the type of technology a firm uses affect its decision of where to locate
production?
93. What is mass customization?
94. How do flexible machine cells work? What is the advantage of incorporating this type of
technology into a strategy?
95. Explain how the concept of production efficiency has changed with the rise of flexible
manufacturing technologies.
16-18
96. How do product factors affect the decision of where to locate production? Suppose your
firm produces refined sugar. Where should your firm locate production?
97. When does concentration of production make sense?
98. Explain how the role of foreign factories evolves over time.
99. Why should a firm consider vertical integration as opposed to simply outsourcing the
component parts that go into its final product? What are the advantages of making a product
in-house?
16-19
100. Explain why a firm might adopt the just-in-time system. Why might a firm choose a
different inventory system?
101. Discuss the role of information technology and the Internet in materials management.
16-20
Chapter 16 Global Production, Outsourcing, and Logistics Answer Key
True / False Questions
1. (p. 544) Production denotes both service and manufacturing activities.

TRUE
AACSB: Analytic Skills

Bloom's: Knowledge
Difficulty: Easy
Learning Objective: 16-01
2. (p. 545) Efficient supply chain management reduces the amount of inventory in the system
and decreases the inventory turnover.
FALSE
AACSB: Value Creation

Bloom's: Comprehension
Difficulty: Medium
16-21
3. (p. 545) The firm that improves quality control will also reduce its costs of value creation.
TRUE

Difficulty: Medium
4. (p. 544-545) A firm can lower costs by dispersing production to locations around the globe
where each activity can be performed most efficiently.
TRUE

Bloom's: Knowledge
Difficulty: Medium
5. (p. 545) The principle tool that most managers now use to increase the reliability of their
product offering is TQM.
FALSE

Bloom's: Knowledge
Difficulty: Medium
16-22
6. (p. 545) The TQM philosophy was first adopted by the American companies
FALSE

Bloom's: Knowledge
Difficulty: Easy
7. (p. 546) A statistically based philosophy that aims to reduce defects, boost productivity,
eliminate waste, and cut costs throughout a company is known as ISO 9000.
FALSE

Bloom's: Knowledge
Difficulty: Easy
8. (p. 546) European Union firms must comply with ISO 9000 standards in their manufacturing
processes and products before they will be given access to the European Union market.
TRUE

Difficulty: Medium
9. (p. 547) Country factors, technological factors, and product factors, all influence the decision
of where to produce.
TRUE
AACSB: Reflective Thinking Skills

Difficulty: Medium
16-23
10. (p. 547) When a currency depreciates, a low-cost location can be turned into a high-cost
location.
FALSE

Difficulty: Medium
11. (p. 549) A relatively high level of fixed costs can make it uneconomical to perform a
particular activity in several locations at once.
TRUE

Difficulty: Medium
12. (p. 549) The level of output at which most plant-level scale economies are exhausted is
referred to as the minimum efficient scale of output.
TRUE

Bloom's: Knowledge
Difficulty: Easy
13. (p. 549) As a plant output expands, unit costs decrease.

TRUE

Difficulty: Medium
16-24
14. (p. 549) The smaller the minimum efficient scale of a plant relative to total global demand,
the greater the argument for centralizing production in a single location or a limited number of
locations.
FALSE

Difficulty: Medium
15. (p. 550) Producing greater product variety from a factory implies longer production runs.
FALSE

Difficulty: Medium
16. (p. 550) Lean production is another term for flexible manufacturing technology.
TRUE

Bloom's: Knowledge
Difficulty: Easy
17. (p. 550) Mass customization describes the ability of companies to use flexible manufacturing
technology to reconcile low cost and product customization.
TRUE

Bloom's: Knowledge
Difficulty: Easy
16-25
18. (p. 551) A grouping of various types of machinery, a common materials handler, and a
centralized cell controller is a flexible machine cell.
TRUE

Bloom's: Knowledge
Difficulty: Easy
19. (p. 551) Flexible manufacturing technologies can help a firm improve efficiency, lower costs,
and customize products to small markets.
TRUE

Bloom's: Knowledge
Difficulty: Medium
20. (p. 552) A product's value-to-weight ratio affects the firm's transportation costs.
TRUE

Difficulty: Medium
21. (p. 552) Because of the low value-to weight ratio of many pharmaceutical and electronics
products, there is great pressure to produce these products in the optimal location and serve
the world from there.
FALSE

Bloom's: Knowledge
Difficulty: Medium
16-26
22. (p. 552) Concentrating production at an optimal location is more attractive when a product
serves universal needs.
TRUE

Difficulty: Medium
23. (p. 553) Concentration of production makes most sense when trade barriers are high.
FALSE

Bloom's: Knowledge
Difficulty: Medium
24. (p. 553) Decentralization of production is appropriate when the product serves universal
needs.
FALSE

Bloom's: Knowledge
Difficulty: Medium
25. (p. 553) Decentralization of production is appropriate when the product's value-to-weight is
low.
TRUE

Bloom's: Knowledge
Difficulty: Easy
16-27
26. (p. 556) A major aspect of a transnational strategy is a belief in the idea that valuable
knowledge does not reside just in a firm's domestic operations.
TRUE

Bloom's: Knowledge
Difficulty: Easy
27. (p. 556) The make-or-buy decision involves deciding whether a firm should make or buy the
component parts that go into the final product.
TRUE

Difficulty: Easy
28. (p. 556) Historically, most outsourcing decisions have involved the manufacture of service
products.
FALSE

Bloom's: Knowledge
Difficulty: Medium
29. (p. 557) Outsourcing decisions pose plenty of problems for international businesses but even
more problems for purely domestic businesses.
FALSE

Difficulty: Medium
16-28
30. (p. 557) A firm that has integrated horizontally is making all or part of a product in-house.
FALSE

Bloom's: Knowledge
Difficulty: Medium
31. (p. 557) When one firm invests in specialized assets to supply another, mutual dependency is
created.
TRUE

Bloom's: Knowledge
Difficulty: Medium
32. (p. 558) When substantial investments in specialized assets are required to manufacture a
component, the firm will prefer to contract it out to a supplier.
FALSE

Bloom's: Knowledge
Difficulty: Medium
33. (p. 558) The greatest advantage of buying component parts from independent suppliers is
that the firm can maintain its strategic flexibility.
TRUE

Bloom's: Knowledge
Difficulty: Medium
16-29
34. (p. 558) When political risk is high, sourcing products from independent suppliers can be
advantageous.
TRUE

Bloom's: Knowledge
Difficulty: Medium
35. (p. 559) Incentive problems that occur with independent suppliers do not arise with internal
suppliers.
FALSE

Bloom's: Knowledge
Difficulty: Medium
36. (p. 560) Issues of strategic flexibility and organizational control are greater for purely
domestic businesses than for international ones.
FALSE

Bloom's: Knowledge
Difficulty: Easy
37. (p. 560) Strategic alliances can effectively limit a firm's strategic flexibility.
TRUE

Difficulty: Medium
16-30
38. (p. 561) A CAD/CAM system allows the firm to economize on inventory holding costs by
having materials arrive at a manufacturing plant just in time to enter the production process
and not before.
FALSE

Bloom's: Knowledge
Difficulty: Easy
39. (p. 561) Under a JIT system, products are briefly warehoused before entering the
manufacturing process.
FALSE

Difficulty: Medium
40. (p. 562) Firms use EDI to coordinate the flow of materials into manufacturing, through
manufacturing, and out to customers.
TRUE
AACSB: Use of Information Technology

Bloom's: Knowledge
Difficulty: Medium
16-31

Multiple Choice Questions
41. (p. 544) _____ is the activity that controls the transportation of physical materials through
the value chain, from procurement through production and into distribution.
A. Outsourcing
B. Production
C. Logistics
D. Distribution
Production and logistics are closely linked since a firm's ability to perform its production
activities efficiently depends on a timely supply of high-quality material inputs, for which
logistics is responsible.

Bloom's: Knowledge
Difficulty: Easy
42. (p. 545) _____ is a management philosophy according to which mistakes, defects, and poorquality materials are not acceptable and should be eliminated.
A. Scientific management
B. Total quality management
C. ISO 9000
D. Lean manufacturing
The total quality management (TQM) philosophy that was widely adopted, first by Japanese
companies and then American companies, during the 1980s and early 1990s.

Bloom's: Knowledge
Difficulty: Easy
16-32
43. (p. 545) The Six Sigma methodology:

A. is a direct descendant of the total quality management philosophy.
B. is a direct descendant of benchmarking.
C. was adopted first by British companies and then Japanese companies during the 1980s.
D. was developed by Deming, Juran, and Feigenbaum.
Six Sigma, the modern successor to TQM, is a statistically based philosophy that aims to
reduce defects, boost productivity, eliminate waste, and cut costs throughout a company.

Bloom's: Knowledge
Difficulty: Medium
44. (p. 545) Saving time by not producing poor-quality products that cannot be sold, lowering
rework costs, lowering scrap costs, and lowering warranty costs are the intended results of:
A. total feature management.
B. reengineering.
C. logistics.
D. total quality management.
The effect of improved quality control in these ways is to lower the costs of value creation by
reducing both production and after-sales service costs.

Difficulty: Medium
16-33
45. (p. 546) Before a firm is allowed access to the European marketplace, the European Union
requires that the quality of the firm's manufacturing processes and products be certified under
a quality standard known as:
A. total quality management.
B. reengineering.
C. quality management system.
D. ISO 9000.
Although the ISO 9000 certification process has proved to be somewhat bureaucratic and
costly for many firms, it does focus management attention on the need to improve the quality
of products and processes.

Bloom's: Knowledge
Difficulty: Easy
46. (p. 546) The modern successor to TQM is:

A. Corporate Quality Commitment.
B. ISO 9000.
C. Quality Process Realized.
D. Six Sigma.
Six Sigma is a statistically based philosophy that aims to reduce defects, boost productivity,
eliminate waste, and cut costs throughout a company.

Bloom's: Knowledge
Difficulty: Easy
16-34
47. (p. 546) At six sigma, a production process would be 99.99966 percent accurate, creating just
_____.
A. 3.4 defects per hundred thousand units
B. 3.4 defects per million units
C. 34 defects per million units
D. 6.8 defects per million units
Sigma comes from the Greek letter that statisticians use to represent a standard deviation from
a mean; the higher the number of "sigmas" the smaller the number of errors.

Bloom's: Knowledge
Difficulty: Easy
48. (p. 546) Which of the following statements about Six Sigma is true?
A. It is a statistically based philosophy.
B. It is easily possible for a company to achieve Six Sigma perfection.
C. At six sigma, a production process will have 66 defects per million units.
D. At six sigma, a production process would be 100 percent accurate.
Six Sigma is a statistically based philosophy that aims to reduce defects, boost productivity,
eliminate waste, and cut costs throughout a company.

Difficulty: Medium
16-35
49. (p. 547) Factors that help a firm decide where to locate its manufacturing facilities can be
best grouped under three broad headings. These are:
A. political factors, social factors, and legal factors.
B. country factors, technological factors, and product factors.
C. product factors, service factors, and labor factors.
D. language factors, cultural factors, and transportation factors.
An essential decision facing an international firm is where to locate its production activities to
best minimize costs and improve product quality.

Bloom's: Knowledge
Difficulty: Medium
50. (p. 547) The creation of a global web of value creation activities is the result of:
A. location economies.
C. shortage of skilled labor.
D. informal trade barriers.
Other things being equal, a firm should locate its various manufacturing activities where the
economic, political, and cultural conditions, including relative factor costs, are conducive to
the performance of those activities. The benefits derived from such a strategy are referred to
as location economies.

Difficulty: Medium
16-36
51. (p. 547) Identify the incorrect statement pertaining to exchange rate movements.
A. Adverse changes in exchange rates can quickly alter a country's attractiveness as a
manufacturing base.
B. Currency appreciation can transform a low-cost location into a high-cost location.
C. Currency appreciation can cause firms to move their manufacturing offshore to lower-cost
locations.
D. A low-cost location can be transformed into a high-cost location because of currency
depreciation.
Currency appreciation can transform a low-cost location into a high-cost location.

Difficulty: Hard
52. (p. 549) Being too dependent on one location is particularly risky because of:
A. floating exchange rates.
B. fixed exchange rates.
C. lack of movement in currencies.
D. static exchange rates.
Being too dependent on one location is particularly risky in a world of floating exchange
rates.

Bloom's: Knowledge
Difficulty: Medium
16-37
53. (p. 549) According to the concept of economies of scale:

A. as plant output reduces, unit costs decrease.
B. as plant output expands, unit costs increase.
C. as plant output reduces, unit costs remain static.
D. as plant output expands, unit costs decrease.
The reasons include the greater utilization of capital equipment and the productivity gains that
come with specialization of employees within the plant.

Bloom's: Knowledge
Difficulty: Medium
54. (p. 549) Identify an advantage of a low minimum efficient scale.

A. Allows the firm to accommodate demands for local responsiveness
B. Discounts currency risk by manufacturing all products in one location
C. Helps keep overheads low at the expense of fixed costs
D. Helps a firm to standardize its products for all markets
The level of output at which most plant-level scale economies are exhausted is referred to as
the minimum efficient scale of output.

Difficulty: Hard
16-38
55. (p. 550) A company that wants to reduce set-up time for complex equipment, increase the
utilization of individual machines through better scheduling, and improve quality control at all
stages of the manufacturing process should adopt:
A. standardization.
C. flexible machine technology.
Flexible manufacturing technologies allow the company to produce a wider variety of end
products at a unit cost that at one time could be achieved only through the mass production of
a standardized output.

Difficulty: Medium
56. (p. 550) The term _____ has been coined to describe the ability of companies to use flexible
manufacturing technology to reconcile the goals of low cost and product customization.
A. assembly-line-like customization
B. economies of customization
C. mass customization
D. standardized customization
Mass customization reconciles two goals that were once thought to be incompatiblelow
cost and product customization.

Difficulty: Easy
16-39
57. (p. 550) Flexible manufacturing technology is also known as:

A. mass customization.
B. lean production.
C. flexible machine cells.

Bloom's: Knowledge
Difficulty: Medium
58. (p. 550) According to the concept of economies of scale what is the best way to achieve high
efficiency and low unit costs?
A. Customizing products for each individual market
B. Mass producing standardized outputs
C. Concentrating on production of small volumes of products
D. Increasing the product variety dramatically
Central to the concept of economies of scale is the idea that the best way to achieve high
efficiency, and hence low unit costs, is through the mass production of a standardized output.

Difficulty: Hard
16-40
59. (p. 550) This allows the company to produce a wider variety of end products at a unit cost
that at one time could be achieved only through the mass production of a standardized output.
A. Kaizen
B. Six Sigma
C. Lean production
D. TQM
Lean production is another name for flexible manufacturing technology.

Bloom's: Knowledge
Difficulty: Medium
60. (p. 550) _____ challenged the notion that the way to increase efficiency and drive down unit
costs is to limit product variety and produce a standardized product in large volumes.
A. Bartlett and Ghoshal's theory of a transnational company
B. Minimum efficient scale
C. Economies of scale
D. Flexible manufacturing technology

Difficulty: Medium
16-41
61. (p. 551) A _____ is a grouping of various types of machinery, a common materials handler,
and a centralized cell controller.
A. flexible machine cell
B. mass customization policy
C. lean production system
D. minimum efficient scale cluster
Each cell normally contains four to six machines capable of performing a variety of
operations.

Bloom's: Knowledge
Difficulty: Medium
62. (p. 551-552) All of the following are the major efficiency benefits of flexible manufacturing
technologies except:
A. it enables companies to customize products to the demands of small consumer groups.
B. it helps a company achieve mass customization, which increases its customer
responsiveness.
C. it requires firms to establish manufacturing facilities in each major market to provide
products that satisfy specific consumer tastes and preferences.
D. it improves capacity utilization and reductions in work in progress and waste.
When flexible manufacturing technologies are available, a firm can manufacture products
customized to various national markets at a single factory sited at the optimal location.

Difficulty: Medium
16-42
63. (p. 552) When a company's product has a low value-to-weight ratio, the company should:
A. have a centralized manufacturing location.
B. produce the product in multiple locations close to major markets.
C. ignore transportation costs.
D. produce the product in one optimal location and serve the world from there.
The first is the product's value-to-weight ratio because of its influence on transportation costs.
Many electronic components and pharmaceuticals have high value-to-weight ratios; they are
expensive and they do not weigh very much. Thus, even if they are shipped halfway around
the world, their transportation costs account for a very small percentage of total costs. The
opposite holds for products with low value-to-weight ratios.

Difficulty: Medium
64. (p. 552) Which of the following statements about products with high value-to-weight ratios is
true?
A. They are relatively inexpensive and weigh a lot.
B. They are expensive and do not weigh very much.
C. Transportation costs usually account for a large percentage of their total costs.
D. They must be produced in multiple locations close to major markets.
Thus, even if they are shipped halfway around the world, their transportation costs account for
a very small percentage of total costs.

Difficulty: Medium
16-43
65. (p. 553) Which of the following is a characteristic of manufacturing technology that should
be considered by a firm contemplating international production?
A. Trade barriers
B. Value-to-weight ratio
C. Level of fixed costs
D. Exchange rates
Table 16.1 "Location Strategy and Production" The other distracters should be considered by
a firm while contemplating international production but they all under country and product
factors.

Difficulty: Hard
66. (p. 553) A company might consider decentralizing when:

A. a product's value-to-weight ratio is high.
B. the product serves universal needs.
C. trade barriers are low.
D. volatility in important exchange rates is expected.
Concentration of production makes more sense for all the other distracters.

Difficulty: Medium
67. (p. 553) The concentration of production makes most sense when:
A. volatility in important exchange rates is expected.
B. the product's value-to-weight ratio is high.
C. location externalities are not important.
D. trade barriers are high.
Decentralization of production makes more sense for all the other distracters.

Difficulty: Medium
16-44
68. (p. 553) The concentration of production is favored when all of the following factors are high
except
A. fixed costs.
B. minimum efficient scale.
C. value-to-weight ratio.
D. trade barriers.
The concentration of production of production is favored when trade barriers are low.

Difficulty: Hard
69. (p. 554) Initially, many foreign factories are established where _____ are low.
A. trade barriers
B. inventory turnover
C. marketing costs
D. labor costs
Their strategic role typically is to produce labor-intensive products at as low a cost as
possible.

Bloom's: Knowledge
Difficulty: Easy
16-45
70. (p. 556) Decisions a firm must make about whether to perform a certain value creation
activity themselves, or outsource it to another entity are best known as:
A. outsource potential decisions.
B. in-house potential decisions.
C. make-or-buy decisions.
D. integration decisions.
Historically, most outsourcing decisions have involved manufacturing physical products.
Most manufacturing firms have done their own final assembly, but have had to decide
whether to vertically integrate and manufacture their own component parts or outsource the
production of such parts, purchasing them from independent suppliers. Such make-or-buy
decisions are an important aspect of the strategy of many firms.

Bloom's: Knowledge
Difficulty: Easy
71. (p. 557) Which of the following is not an argument that supports making a product inhouse?
A. Vertical integration may be associated with higher costs.
B. Vertical integration may protect proprietary product technology.
C. Vertical integration may facilitate investment in highly specialized assets.
D. Vertical integration may ease the scheduling of adjacent processes.
Vertical integration may be associated with lower costs.

Difficulty: Hard
16-46
72. (p. 557) A _____ is an asset whose value is contingent upon a particular relationship
persisting.
A. specialized asset
B. common asset
C. complementary asset
D. supplementary asset
When substantial investments in specialized assets are required to manufacture a component,
the firm will prefer to make the component internally rather than contract it out to a supplier.

Bloom's: Knowledge
Difficulty: Easy
73. (p. 558) A firm will prefer to make the component internally rather than contract it out to a
supplier, because of all of the following reasons except:
A. it needs to maintain control over its proprietary technology.
B. substantial investments in specialized assets are required to manufacture a component.
C. the firm completely trusts the independent supplier to play fair.
D. it runs the risk that suppliers will expropriate the technology for their own use.
Another argument for producing all or part of a product in-house is that production cost
savings result because it makes planning, coordination, and scheduling of adjacent processes
easier.

Difficulty: Medium
16-47
74. (p. 558) How can firms attain tight coordination between different stages in the production
process?
A. By using information technology
B. By lowering the costs of value creation
C. By implementing ISO 9000
D. By minimum efficient scale of output
For international businesses that source worldwide, the time and distance between the firm
and its suppliers can exacerbate scheduling problems.

Bloom's: Knowledge
Difficulty: Medium
75. (p. 558) Which of the following is not a reason to outsource production?
A. It can give the firm greater flexibility
B. It can make planning, coordination, and scheduling of adjacent processes easier
C. It can help drive down the firm's cost structure
D. It may help the firm capture orders from international customers
Producing all or part of a product in-house is that production cost savings result because it
makes planning, coordination, and scheduling of adjacent processes easier.

Difficulty: Medium
16-48
76. (p. 558) An advantage of buying component parts, or even an entire product, from
independent suppliers is that:
A. the firm can maintain its flexibility of switching orders between suppliers as circumstances
dictate.
B. it can make planning, coordination, and scheduling of adjacent processes easier for the
firm.
C. it reduces the risk for the firm that suppliers will expropriate the technology for their own
use.
D. the firm is able to maintain firm control over its proprietary technology.
This is particularly important internationally, where changes in exchange rates and trade
barriers can alter the attractiveness of supply sources.

Bloom's: Knowledge
Difficulty: Medium
77. (p. 559) Vertical integration may raise a firm's cost structure for all of the following reasons
except:
A. the greater the number of subunits in an organization, the more problems coordinating and
controlling those units.
B. the firm that vertically integrates into component part manufacturing may find that because
its internal suppliers have an active customer, they lack the motivation to be more efficient.
C. vertically integrated firms have to determine appropriate prices for goods transferred to
subunits within the firm.
D. it makes planning, coordination, and scheduling of adjacent processes more difficult, as
compared to buying from independent suppliers, particularly with just-in-time inventory
systems.
It makes planning, coordination, and scheduling of adjacent processes easier.

Difficulty: Medium
16-49
78. (p. 561) The major costs saving associated with JIT comes from:
A. speeding up inventory turnover.
B. having materials arrive at a manufacturing plant before they are needed.
C. avoiding production slowdowns by ensuring inventory is stockpiled.
D. using warehouse space to maintain on-hand inventory.
The basic philosophy behind just-in-time (JIT) systems is to economize on inventory holding
costs by having materials arrive at a manufacturing plant just in time to enter the production
process and not before.

Bloom's: Knowledge
Difficulty: Medium
79. (p. 561) Just-in-time inventory systems:

A. can help firms improve product quality.
B. are fast becoming obsolete.
C. require that parts be warehoused.
D. give firms a buffer stock of inventory.
The basic philosophy behind just-in-time (JIT) systems is to economize on inventory holding
costs by having materials arrive at a manufacturing plant just in time to enter the production
process and not before.

Bloom's: Knowledge
Difficulty: Medium
16-50
80. (p. 561) Which of the following is a drawback associated with a JIT system?
A. There are high transportation costs involved
B. It leaves a firm without a buffer stock of inventory
C. It leaves a firm with scrap costs associated with defective products
D. It increases the warranty costs
Although buffer stocks are expensive to store, they can help a firm respond quickly to
increases in demand and tide a firm over shortages brought about by disruption among
suppliers.

Bloom's: Knowledge
Difficulty: Medium
81. (p. 562) With _____, suppliers, shippers, and the purchasing firm can communicate with
each other with no time delay.
A. a CAD system
B. a JIT system
C. a CAM system
D. an EDI system
Firms now typically use electronic data interchange (EDI) via the Internet to coordinate the
flow of materials into manufacturing, through manufacturing, and out to customers.

Bloom's: Knowledge
Difficulty: Medium
16-51

Essay Questions
82. (p. 544) What are the five interrelated issues confronting a firm as trade barriers fall and
global markets develop?
As trade barriers fall, and global markets develop, firm face five interrelated issues. First,
where in the world should production activities be located? Second, what should be the longterm strategic role of foreign production sites? Third, should the firm own foreign production
activities, or is it better to outsource those activities to private vendors? Fourth, how should a
globally dispersed supply chain be managed, and what is the role of Internet-based
information technology in the management of global logistics? Finally, should the firm
manage global logistics itself, or should it outsource the management to enterprises that
specialize in this activity?

Difficulty: Medium
83. (p. 544) What is logistics? Discuss the relationship between production and logistics.
Logistics is the activity that controls the transmission of physical materials through the value
chain, from procurement through production and into distribution. Production and logistics
are closely linked since a firm's ability to perform its production activities efficiently depends
on a timely supply of high-quality material inputs, for which logistics is responsible.

Difficulty: Easy
16-52
84. (p. 544-546) Discuss the strategic objectives of the production and logistics functions of an
international firm.
The production and logistics functions of an international firm have a number of important
strategic objectives. A primary objective is to lower costs. Dispersing production activities to
various locations around the globe where each activity can be performed most efficiently can
lower costs. Costs can also be lowered by managing the global supply chain to better match
supply and demand. A second strategic objective is to increase product quality by eliminating
defective products by both the supply chain and the manufacturing process. A third objective
involves meeting demands for local responsiveness. Finally, production and logistics must be
able to respond to shifts in customer demand.

Difficulty: Medium
85. (p. 545-546) What is the principle tool used by most managers to increase the reliability of
their product offering?
The principle tool used by most managers to increase the reliability of their product offering is
the Six Sigma quality improvement methodology. Six Sigma is the successor of the total
quality management philosophy that aims to reduce defects, boost productivity, eliminate
waste, and cut costs throughout a company.

Difficulty: Medium
16-53
86. (p. 546) What does Six Sigma refer to?

Six Sigma is the modern successor to TQM. It is a statistically based philosophy that aims to
reduce defects, boost productivity, eliminate waste, and cut costs throughout a company. Six
Sigma is the principle tool used by most managers to increase the reliability of their product
offering. At Six Sigma, a production process would be 99.99966 percent accurate, creating
just 3.4 defects per million units.

Bloom's: Knowledge
Difficulty: Easy
87. (p. 545-546) Who was W. Edward Deming? What is his contribution to business?
Deming was a key contributor to the development of the total quality management (TQM)
technique. Deming identified a number of steps that should be part of any TQM program. He
argued that management should embrace the philosophy that mistakes, defects, and poor
quality materials are not acceptable and should be eliminated. He suggested that the quality of
supervision should be improved by allowing more time for supervisors to work with
employees, that management should create an environment in which employees will not fear
reporting problems or recommending improvements, and that some notion of quality should
be included in work standards to promote the production of defect-free output. Deming also
argued that it is management's responsibility to train workers in new skills to keep pace with
changes in the workplace. According to Deming, achieving better quality requires the
commitment of everyone in the company.

Difficulty: Hard
16-54
88. (p. 546) Describe the European Union's efforts to raise product quality. In your opinion, does
the effort represent a trade barrier?
Before a firm can gain access to the European Union marketplace, the firm must meet certain
quality standards. Specifically, the European Union requires that the quality of a firm's
manufacturing processes and products be certified under a quality standard known as ISO
9000. The ISO 9000 certification process has proven to be bureaucratic and costly for firms.
At the same time, however, the standards have focused management attention on the need to
improve the quality of products and processes.

Bloom's: Application
Difficulty: Hard
89. (p. 547, 548, 552) What are the three main factors that affect the decision of where to locate
production?
The decision of where to locate production is determined by three main factors. Country
factors: Include a country's economic, political, and cultural conditions and their effect on the
production of the firm's product. Technological factors: The type of technology a firm uses to
perform specific manufacturing activities can be pivotal in location decisions. Product factors:
Specifically, a product's value-to-weight ratio and whether the product serves universal needs
will affect where a firm locates its production activities.

Difficulty: Hard
16-55
90. (p. 547) Discuss the effect of country factors on the decision of where to locate production?
All other things being equal, a firm should locate its manufacturing activities in countries
where the political, economic, and cultural conditions are conducive to the performance of
those activities. Other country specific factors that play a role in location decisions include
formal and informal trade barriers and rules and regulations regarding foreign direct
investment, expected movements in currency exchange rates, and also the quality of the local
labor pool.

Difficulty: Medium
91. (p. 549) What is meant by minimum efficient scale? Discuss the implications of minimum
efficient scale.
Minimum efficient scale of output refers to the level of output at which most plant-level scale
economies are exhausted. This is the level of output a plant must operate to realize all major
plant level scale economies. The concept suggests that the larger the minimum efficient scale
of a plant relative to total global demand, the greater the argument for centralizing production
in a single location or a limited number of locations.

Difficulty: Medium
16-56
92. (p. 548-551) How does the type of technology a firm uses affect its decision of where to locate
production?
The type of technology a firm uses to perform specific manufacturing activities can be pivotal
in location decisions. The three primary factors that drive location decisions in terms of
technology are a manufacturing activity's level of fixed costs, its minimum efficient scale, and
its flexibility. When the fixed costs of setting up a manufacturing operation are high, a firm
must serve the world market from a single location or from a few locations. In contrast, when
fixed costs are low, a firm can scatter its manufacturing activities throughout the world to
better accommodate local markets. The larger the minimum efficient scale of a plant, the
greater is the argument for centralized production at a single location. Finally, when flexible
manufacturing technologies are available, a firm can manufacture products customized to
various national markets at a single factory at the optimal location.

Difficulty: Medium
93. (p. 550-551) What is mass customization?

The term mass customization has been coined to describe the ability of companies to use
flexible manufacturing technology to describe the ability of companies to use flexible
manufacturing technology to reconcile two goals that were once thought to be incompatible:
low cost and product customization. Mass customization implies that a firm may be able to
customize its product range to suit the needs of different customer groups without bearing a
cost penalty. Research suggests that the adoption of flexible manufacturing technologies may
increase efficiency and lower unit costs relative to what can be achieved by the mass
production of a standardized output.

Difficulty: Medium
16-57
94. (p. 551) How do flexible machine cells work? What is the advantage of incorporating this
type of technology into a strategy?
Flexible machine cells are a common flexible manufacturing technology. A flexible machine
cell is a grouping of various types of machinery, a common materials handler, and a
centralized cell controller (computer). Each cell normally contains four to six machines
capable of performing various operations. The typical cell is dedicated to the production of a
family of parts or products. The settings on machines are computer controlled. This allows
each cell to switch quickly between the production of different parts or products.

Difficulty: Medium
95. (p. 550-551) Explain how the concept of production efficiency has changed with the rise of
flexible manufacturing technologies.
Flexible technology, also known as lean production, covers a range of manufacturing
technologies designed to reduce setup times for complex equipment, increase the utilization of
individual machines through better scheduling, and improve quality control at all stages of the
manufacturing process. A firm that adopts flexible manufacturing technologies can increase
efficiency and lower unit costs relative to what can be achieved by the mass production of a
standardized output, while at the same time allowing the firm to customize its product
offering to a much greater extent than was once thought possible. In fact, flexible
manufacturing technologies allow companies to produce a wider variety of products at a unit
cost that at one time could only be achieved through the mass production of a standardized
output.

Bloom's: Evaluation
Difficulty: Medium
16-58
96. (p. 552) How do product factors affect the decision of where to locate production? Suppose
your firm produces refined sugar. Where should your firm locate production?
There are two product factors that affect the decision of where to locate production. First, a
product's value-to-weight ratio must be considered because of its effect on transportation
costs. Students should recognize that sugar has a low value-to-weight ratio, therefore, other
things being equal, there will be pressure to make these products in multiple locations close to
major markets to reduce transportation costs.

Bloom's: Application
Difficulty: Medium
97. (p. 553) When does concentration of production make sense?

There are several situations when concentrating production facilities in a centralized location
and serving the world from there makes sense. Concentration of production makes sense
when the product serves universal needs, the product's value-to-weight ratio is high, trade
barriers are low, important exchange rates are expected to remain stable, externalities from the
concentration of like enterprises favor certain locations, differences between countries in
factor costs, political economy, and culture have a substantial impact on the costs of
manufacturing in various countries, and when the production technology has high fixed costs
and high minimum efficient scale relative to global demand, or flexibility manufacturing
technology exists.

Bloom's: Knowledge
Difficulty: Medium
16-59
98. (p. 554) Explain how the role of foreign factories evolves over time.
The strategic role of foreign factories can evolve over time. Initially, many foreign factories
are established where labor costs are low, and at that time, their strategic role is to produce
labor intensive products at as low a cost as possible. Over time, the strategic role of the
factories may evolve to one in which the factories become important centers for the design
and assembly of products for the global marketplace. This change may take place as factories
upgrade their capabilities as the factories respond to pressure to improve their cost structures
and/or customize a product to the demands of consumers in a particular nation. In addition, as
the local factors of production improve, it is easier for the factories to take on a greater
strategic role.

Bloom's: Evaluation
Difficulty: Medium
99. (p. 557) Why should a firm consider vertical integration as opposed to simply outsourcing
the component parts that go into its final product? What are the advantages of making a
product in-house?
The question of whether a firm should vertically integrate or outsource, the make versus buy
decision, can be a difficult decision. A firm that chooses to make a product in-house can
benefit from lower costs that may be achieved if the firm is the most efficient producer of that
product in the industry, will facilitate specialized investments, will protect proprietary
technology, and ease the scheduling of adjacent processes.

Difficulty: Medium
16-60
100. (p. 561-562) Explain why a firm might adopt the just-in-time system. Why might a firm
choose a different inventory system?
The JIT system was developed by Japanese firms in the 1950s and 1960s. Today, most
manufacturing firms have adopted the system in some way. The basic philosophy behind justin-time (JIT) manufacturing is to economize on inventory holding costs by having materials
arrive at a manufacturing plant "just in time" to enter the product process. This results in
potential cost savings and quality improvements. In addition, JIT systems can lead to quality
improvements. A firm might consider a different type of inventory system in some cases
because the disadvantage of a JIT system is that it leaves a firm without a buffer stock of
inventory. As a result, a labor dispute at a supplier's plant or a disruption in the transportation
system could leave a manufacturer without adequate component parts.

Bloom's: Evaluation
Difficulty: Medium
101. (p. 562) Discuss the role of information technology and the Internet in materials
management.
Web-based information systems play a crucial role in modern material management. Firms
increasingly use EDI to coordinate the flow of materials into manufacturing, through
manufacturing, and out to customers. EDI systems require computer links between a firm, its
suppliers, its shippers, and sometimes its customers. These electronic links are then used to
place orders with suppliers, to register parts leaving a supplier, to track them as they travel
toward a manufacturing plant, and to register their arrival. Suppliers typically use an EDI link
to send invoices to the purchasing firm. The EDI system enables suppliers, shippers, and the
purchasing firm to communicate with each other with no time delay, which increases the
flexibility and responsiveness of the whole supply system. The EDI system also eliminates
much of the paperwork between suppliers, shippers, and the purchasing firm.

Difficulty: Medium
16-61

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Chapter 16 - Global Production, Outsourcing, and Logistics

1. Production denotes both service and manufacturing activities.

6. The TQM philosophy was first adopted by the American companies

Chapter 16 - Global Production, Outsourcing, and Logistics

13. As a plant output expands, unit costs decrease.

Chapter 16 - Global Production, Outsourcing, and Logistics

16. Lean production is another term for flexible manufacturing technology.

20. A product's value-to-weight ratio affects the firm's transportation costs.

Chapter 16 - Global Production, Outsourcing, and Logistics

25. Decentralization of production is appropriate when the product's value-to-weight is low.

Chapter 16 - Global Production, Outsourcing, and Logistics

32. When substantial investments in specialized assets are required to manufacture a

Chapter 16 - Global Production, Outsourcing, and Logistics

37. Strategic alliances can effectively limit a firm's strategic flexibility.

Multiple Choice Questions

Chapter 16 - Global Production, Outsourcing, and Logistics

43. The Six Sigma methodology:

46. The modern successor to TQM is:

Chapter 16 - Global Production, Outsourcing, and Logistics

48. Which of the following statements about Six Sigma is true?

51. Identify the incorrect statement pertaining to exchange rate movements.

Chapter 16 - Global Production, Outsourcing, and Logistics

53. According to the concept of economies of scale:

54. Identify an advantage of a low minimum efficient scale.

57. Flexible manufacturing technology is also known as:

Chapter 16 - Global Production, Outsourcing, and Logistics

Chapter 16 - Global Production, Outsourcing, and Logistics

65. Which of the following is a characteristic of manufacturing technology that should be

66. A company might consider decentralizing when:

Chapter 16 - Global Production, Outsourcing, and Logistics

67. The concentration of production makes most sense when:

Chapter 16 - Global Production, Outsourcing, and Logistics

75. Which of the following is not a reason to outsource production?

Chapter 16 - Global Production, Outsourcing, and Logistics

79. Just-in-time inventory systems:

Chapter 16 - Global Production, Outsourcing, and Logistics

80. Which of the following is a drawback associated with a JIT system?

Chapter 16 - Global Production, Outsourcing, and Logistics

86. What does Six Sigma refer to?

87. Who was W. Edward Deming? What is his contribution to business?

Chapter 16 - Global Production, Outsourcing, and Logistics

Chapter 16 - Global Production, Outsourcing, and Logistics

93. What is mass customization?

Chapter 16 - Global Production, Outsourcing, and Logistics

97. When does concentration of production make sense?

Chapter 16 - Global Production, Outsourcing, and Logistics

Chapter 16 - Global Production, Outsourcing, and Logistics

Chapter 16 Global Production, Outsourcing, and Logistics Answer Key

True / False Questions

1. (p. 544) Production denotes both service and manufacturing activities.

AACSB: Analytic Skills

AACSB: Value Creation

Chapter 16 - Global Production, Outsourcing, and Logistics

AACSB: Value Creation

AACSB: Value Creation

AACSB: Analytic Skills

Chapter 16 - Global Production, Outsourcing, and Logistics

AACSB: Analytic Skills

AACSB: Analytic Skills

AACSB: Analytic Skills

AACSB: Reflective Thinking Skills

Chapter 16 - Global Production, Outsourcing, and Logistics

AACSB: Reflective Thinking Skills

AACSB: Value Creation