Professional Documents
Culture Documents
MFC-J2720
MFC-J5620DW
MFC-J5720DW
Version 0
OCE/ASA/SAF/GLF
http://www.brother.com/registration
1
3 250
Printing
Scanning
2 80
4 250
1
MP Tray - - - - - - - - - - - 80 sheets
Tray 1
- - - - - - - - - 250 sheets / Up to A3 or Ledger
Tray 2 (MFC-J2720/5720DW)
- - - - - - - - - 250 sheets / Up to A3 or Ledger
Add Shortcuts
Save your most frequently-used
settings as Shortcuts.
(See Online Users Guide at
solutions.brother.com/manuals.)
Mobile Connect
Use Brother iPrint&Scan to print and scan
images and files from mobile devices.
(See Mobile Print/Scan Guide
for Brother iPrint&Scan at
solutions.brother.com/manuals.)
What's in it?
Where is it?
HTML / CD-ROM
(Windows) /
Brother Solutions
Center 1 (Macintosh)
AirPrint Guide
ii
Visit solutions.brother.com/manuals.
Solutions Center 1
Solutions Center 1
Solutions Center 1
Solutions Center 1
4
1
Search Box
Navigation Index
Feature Summary
Step-by-Step Instructions
(Brother Utilities) > MFC-XXXX (Where XXXX is your model name.) > Support
iv
Table of Contents
1
General information............ 1
How to use the documentation ....... 1
Symbols and conventions ............ 1
About Brother Utilities
(Windows)..................................... 1
Control panel overview ................... 2
3.7"(93.4 mm) Touchscreen
LCD.............................................. 4
Entering Text ............................... 8
Copying.............................. 29
How to copy .................................. 29
Stop copying .............................. 29
Copy options overview.................. 29
Paper Type ................................ 30
Paper Size ................................. 30
Tray Select................................. 30
Loading documents.......... 25
Printing from a
computer............................ 28
Sending a fax..................... 36
How to send a fax ......................... 36
Stop faxing................................. 37
How to store numbers................... 38
Storing a pause.......................... 38
Storing Address Book
numbers..................................... 38
How to set your Station ID ............ 39
Troubleshooting ................ 47
Identifying the problem.................. 47
Error and maintenance
messages...................................... 47
Error animations......................... 57
Transferring your faxes or Fax
Journal report............................. 57
Document jam ........................... 58
Printer jam or paper jam ............ 60
Troubleshooting for Wireless LAN
setup ............................................. 66
Wireless LAN report................... 66
If you are having difficulty with
your machine ................................ 67
Dial Tone detection .................... 77
Telephone Line Interference or
VoIP System .............................. 77
Machine Information ..................... 78
Checking the serial number ....... 78
Checking the firmware
version ....................................... 78
Reset operations overview......... 78
How to reset the machine .......... 79
Index ................................... 80
Supplies ............................. 83
vi
General information
Italics
Courier
New
(Brother Utilities).
(Windows 8)
Tap or click
(Brother Utilities)
Brother >
(Brother Utilities).
IMPORTANT
IMPORTANT indicates a potentially
hazardous situation which, if not avoided,
may result in damage to property or loss of
product functionality.
NOTE
NOTE specifies the operating environment,
conditions for installation, or special
conditions of use.
Chapter 1
NOTE
Most of the illustrations in this Users Guide show the MFC-J5720DW.
1
General information
Touchpanel:
Home
Press to return to the Home screen. By
default it displays the date and time, but
you can change the default settings.
Power On/Off
Back
Press to go back to the previous menu
level.
Cancel
Press to cancel an operation when lit.
Press
, it still
Chapter 1
More screens
screens.
Shortcut screens
7
You can save certain settings as a Shortcut
so you can quickly send a fax, copy, scan and
use Web Connect services. (See Online
Users Guide.)
4
General information
1 Wireless Status
Web
appears on the
Apps
Ink
A3 Copy Shortcuts
Settings
Press to access the settings.
(See Settings screen on page 7.)
Shortcuts
Press to access the Shortcuts screens.
Max
When
Photo
Add Shortcut
Create Shortcuts for frequently-used
operations, such as sending a fax,
copying, scanning and using Web
Connect.
Three Shortcuts screens are available
with space for up to six Shortcuts on each
screen.
For more information, see Online Users
Guide.
NOTE
When one of the Shortcuts screens is set
as the Home screen, press
, displayed at the bottom of
Fax
Copy
Press to access Copy mode.
Scan
Press to access Scan mode.
5
Chapter 1
8 Stored Faxes:
10 Warning icon
10
NOTE
This product adopts the font of ARPHIC
TECHNOLOGY CO.,LTD.
MascotCapsule UI Framework and
MascotCapsule Tangiblet developed by
HI CORPORATION are used.
MascotCapsule is a registered trademark
of HI CORPORATION in Japan.
General information
Settings screen
3 Wi-Fi
Press to set up a wireless network
connection.
1 2
on the screen
3 4
1 Maintenance
Press to access the Maintenance menu.
Check and improve the print quality, clean
the print head and check the available ink
volume. You can also use the
Maintenance solution menu to solve a
recurring paper jam error.
2 Receive Mode
Displays the current Receive Mode:
Fax (Fax Only)
Fax/Tel
External TAD
Manual
NOTE
is
Chapter 1
Entering Text
Press
to cycle between letters,
numbers and special characters.
NOTE
To change between lowercase or
uppercase, press
Inserting spaces
NOTE
The characters that are available may
differ depending on your country.
Making corrections
If you entered an incorrect character and
want to change it, press d to move the cursor
to highlight the incorrect character, and then
press
. Enter the correct character. You
can also use the cursor to go back and insert
characters.
To erase all the characters, press
repeatedly.
Loading paper
Landscape orientation
Letter
Executive
JIS B5*
A5
Portrait orientation
A6
Photo
Photo L
Photo 2L
Index card
Envelope
A3
Ledger
Portrait orientation
(Tray #1 is extended.)
JIS B4*
Legal
(Glossy photo
paper is not
available.)
Chapter 2
NOTE
2
10
Loading paper
Chapter 2
NOTE
Always make sure the paper is not curled
or wrinkled.
12
Loading paper
2
1
(MFC-J5620DW)
Go to step i.
(MFC-J2720/J5720DW)
Go to step h.
13
Chapter 2
(MFC-J2720/J5720DW)
Letter
A3
Ledger
Landscape orientation
Portrait orientation
(Tray #2 is extended.)
Legal
JIS B4*
14
Loading paper
NOTE
Always make sure the paper is not curled.
15
Chapter 2
16
Loading paper
17
Chapter 2
a
2
MP Tray
A4
Landscape orientation
Letter
Executive
JIS B5*
b
A3
Portrait orientation
Ledger
JIS B4*
Legal
Folio
A5
A6
Photo
Photo L
Photo 2L
Index card
Envelope
18
Loading paper
NOTE
If you cannot load the paper in the MP
Tray, lift the cover (1) forward and push
the release lever (2) toward the back of
the machine, and then load the paper.
1
2
NOTE
Always make sure the paper is not curled
or wrinkled.
You can load up to 80 sheets of plain
paper.
19
Chapter 2
Landscape orientation
Letter
Executive
JIS B5*
A3
Portrait orientation
Ledger
JIS B4*
Legal
Folio
A5
A6
Photo
Photo L
Photo 2L
Index card
Envelope
20
Loading paper
1
2
21
Chapter 2
NOTE
Push the envelope into the manual feed
slot until you feel it grab the envelope.
22
Loading paper
Paper settings
Set Paper Size and Type
Press
b
c
(Settings).
NOTE
When Brother BP71 or
Other Glossy is selected, Tray #1 is
not available for paper larger than Letter
or A4 size.
If information about loading the paper in
the MP Tray appears on the Touchscreen,
read it and then press OK to confirm it.
(MFC-J2720/J5720DW) If you
selected Tray #2, press
Paper Size.
NOTE
Only plain paper is available for Tray #2.
e
Press Paper Size.
Press
NOTE
The machine ejects paper with the printed
surface face up onto the paper tray at the
front of the machine. When using glossy
paper, remove each sheet at once to
prevent smudging or paper jams.
23
Chapter 2
Press
b
c
d
e
f
g
(Settings).
h
i
Press
Brother paper
Paper Type
Item
A3 Plain
BP60PA3
A3 Glossy Photo
BP71GA3
A3 Inkjet (Matte)
BP60MA3
A4 Plain
BP60PA
A4 Glossy Photo
BP71GA4
A4 Inkjet (Matte)
BP60MA
10 15 cm Glossy
Photo
BP71GP
IMPORTANT
DO NOT use the following kinds of paper:
1
1
24
Loading documents
How to load
documents
(MFC-J2720/J5720DW)
2-sided documents can be faxed, copied,
or scanned up to Legal size when using
the ADF.
Length:
148 to 355.6 mm
Width:
148 to 215.9 mm
Paper weight:
64 to 90 gsm
IMPORTANT
NOTE
25
Chapter 3
NOTE
DO NOT load your document underneath
the supports (1).
1
1
26
Length:
Up to 297 mm
Width:
Up to 215.9 mm
Weight:
Up to 2 kg
Loading documents
NOTE
To use the scanner glass, the ADF must
be empty and the ADF document support
must be closed.
a
b
Document Cover
IMPORTANT
If you are scanning a book or thick
document, DO NOT slam or press on the
document cover.
27
How to print a
document
The machine can receive and print data from
your computer. Before you can print from a
computer, you must install the printer driver.
(See Online Users Guide.)
e
f
28
Click OK.
Click Print (or OK depending on the
application you are using) to begin
printing.
Copying
How to copy
a
Press
(Copy).
Stop copying
To stop copying, press
No. of Copies
Enter the number of copies:
Press - or + on the Touchscreen (as
shown above).
Press the displayed number of copies
on the Touchscreen, and then enter
the number of copies you want.
Press OK.
Page Layout
2 in 1 (ID)
Stack/Sort
Density
Ink Save Mode
Thin Paper Copy
Book Copy
Watermark Copy
Remove Background Colour
2-sided Copy
29
Chapter 5
Paper Type
Press
c
d
e
f
g
f
g
NOTE
If you are using the manual feed slot,
insert only one sheet of paper at a time.
(See Loading paper in the manual feed
slot on page 20.)
Press Options.
Swipe up or down or press a or b to
display Paper Type.
h
i
Press
c
d
Press
c
d
e
f
g
h
i
Press OK.
(Copy).
Press Options.
Press OK.
Paper Size
Press OK.
Tray Select
30
(Copy).
NOTE
h
i
(Copy).
Press Options.
Swipe up or down or press a or b to
display Tray Select.
Scanning to a computer
Before scanning
c
6
How to scan a
document as a PDF file
using ControlCenter4
(Windows)
NOTE
The screens on your PC may vary
depending on your model.
This section is based on using the
Advanced Mode of ControlCenter4.
ControlCenter4 is a software utility that lets
you access the applications you use most
often without having to manually launch
specific applications.
Click the
(ControlCenter4) icon in
the task tray, and then click Open.
31
Chapter 6
i
j
Click Scan.
The machine starts scanning. The folder
where the file is saved opens
automatically.
NOTE
How to scan a
document as a PDF file
using the Touchscreen
a
Press
c
d
Press OK.
If the machine is connected to a
network, press the PC Name.
Do one of the following:
To use the default settings, go to
step j.
To change the default settings, go to
step f.
32
Press OK.
Press Start.
The machine starts scanning.
to OCR
to File
to Image
to Media
to E-mail
to E-mail Server
to FTP
to Network
(Scan).
Press Options.
to Web
WS Scan 1 (Web Services Scan)
1
PhotoCapture Center
operations
(PHOTO mode)
j
k
Press OK.
c
d
Press Photo.
IMPORTANT
DO NOT insert more than one media card
in the machine at the same time. Doing
this may damage the machine.
33
Chapter 7
m
n
Press Start.
Wait until the message on the
Touchscreen disappears after printing,
and then remove the memory card or
USB flash drive from the media slot.
PhotoCapture Center
print settings overview
You can temporarily change the print settings
for the next print.
The machine returns to its default settings
after printing.
NOTE
You can save the print settings you use
most often by setting them as the default.
(See Online Users Guide.)
34
Telephone services
overview
Connecting an external
telephone answering device
(TAD)
Voicemail
35
Sending a fax
c
9
NOTE
Fax Resolution
(Fax).
Contrast
Glass Scan Size
Preview Outgoing Fax
Faxing at the end of a call
Broadcasting
Real Time Transmission
Overseas Mode
Delayed Fax
Batch Transmission
Cancelling Waiting Jobs
Set New Default
Factory Reset
Polled Transmit
Transmission Verification Report
36
Sending a fax
(Address Book)
Address Book
Using
(Call History)
Redial
Outgoing Call
Caller ID history 1
1
Stop faxing
NOTE
To preview a fax message before sending
it, set Preview to On.
37
Chapter 9
NOTE
Storing a pause
Press
(Fax).
Press
(Address Book).
c
d
e
f
Press Edit.
g
h
38
j
k
Press OK to confirm.
server, press
NOTE
Sending a fax
Press
b
c
(Settings).
d
e
f
g
h
Press Name.
Press
Press Fax.
Enter your fax number (up to 20 digits)
using the Touchscreen, and then press
OK.
39
10
Receiving a fax
10
Receive Modes
10
You must choose a Receive Mode depending on the external devices and telephone services you
have on your line.
10
By default, your machine will automatically receive any faxes that are sent to it. The diagram below
will help you choose the correct mode.
(See Using Receive Modes on page 41.)
Do you want to use the telephone features of your machine (if available),
an external telephone or external telephone answering device connected on the
same line as the machine?
Yes
No
Fax Only
No
No
Manual
Fax/Tel
Yes
External TAD
Yes
Press
b
c
d
e
f
g
h
40
(Settings).
Receiving a fax
NOTE
(For some countries)
If you cannot change the Receive Mode, make sure the Distinctive Ring feature is set to Off.
(See Online Users Guide.)
(For New Zealand)
If you cannot change the Receive Mode, make sure the FaxAbility feature is set to Off.
(See Online Users Guide.)
Press
10
Some Receive Modes answer automatically (Fax Only and Fax/Tel). You may want to change
the Ring Delay before using these modes. (See Ring Delay on page 42.)
Fax Only
10
Fax Only mode will automatically answer every call as a fax call.
Fax/Tel
10
Fax/Tel mode helps you manage incoming calls by recognising whether they are fax or voice
calls and dealing with them in one of the following ways:
Faxes will be automatically received.
Voice calls will start the F/T Ring to tell you to pick up the line. The F/T Ring is a fast double-ring
made by your machine.
(See F/T Ring Time (Fax/Tel mode only) on page 42.)
(See Ring Delay on page 42.)
Manual
10
To receive a fax in Manual mode, lift the handset of an external telephone or press Hook 1. When
you hear fax tones (short repeating beeps), press Fax Start and choose Receive. You can also
use the Fax Detect feature to receive faxes by lifting a handset on the same line as the machine.
(See Online Users Guide.)
1
External TAD
10
External TAD mode lets an external answering device manage your incoming calls. Incoming
calls will be dealt with in one of the following ways:
Faxes will be automatically received.
Voice callers can record a message on the external TAD.
To connect your External TAD, see Online Users Guide.
41
10
Chapter 10
10
10
Press
b
c
d
e
f
g
h
i
(Settings).
Press
b
c
d
e
Press Fax.
f
g
h
i
Press
(Settings).
NOTE
Even if the caller hangs up during the fast
double-ring, the machine will continue to
ring for the set time.
42
10
Routine maintenance
a
b
d
A
(MFC-J2720/5720DW)
Close the document cover and open the
ADF cover.
Clean the white bar (1) and the glass
strip (2) with a soft lint-free cloth
moistened with a non-flammable glass
cleaner.
3
2
(MFC-J2720/5720DW)
Close the ADF cover.
1
2
43
Press
Maintenance.
Press Improve Print Quality.
Press Check Print Quality.
Following the instructions on the
Touchscreen, load A4 or Letter size
plain paper in the paper tray, and then
press Start. The machine prints the
Print Quality Check Sheet.
OK
44
Press
NOTE
b
c
d
Poor
IMPORTANT
DO NOT touch the print head. Touching
the print head may cause permanent
damage and may void the print head's
warranty.
Routine maintenance
NOTE
When a print head nozzle is clogged, the
printed sample looks like this.
Press
NOTE
Letter, A4 and Executive
and then
Maintenance.
b
c
d
e
NOTE
Press
NOTE
For more information about cleaning and
checking the machine, see Online Users
Guide.
46
Troubleshooting
If you think there is a problem with your machine, check each of the items below first and follow
the troubleshooting tips.
You can correct most problems by yourself. If you need additional help, the Brother Solutions
Center offers the latest FAQs and troubleshooting tips.
Visit http://support.brother.com.
As with any sophisticated office product, errors may occur and supplies must be replaced. If this
happens, your machine identifies the error or required routine maintenance and displays the
appropriate message. The most common error and maintenance messages are shown in the
table.
47
Error Message
Cause
Action
NOTE
Replace ink.
48
Troubleshooting
Error Message
Cause
Action
Cannot Detect
Cannot Print
Comm.Error
Connection Failed
Replace ink.
49
Error Message
Cause
Action
(MFC-J5620DW)
Data Remaining in
Memory
Press
. The machine will cancel
the job and clear it from the memory.
Try to print again.
Disconnected
Current Tray #1
Settings
Current MP Tray
Settings
(MFC-J2720/5720DW)
Current Tray #1
Settings
Current Tray #2
Settings
Current MP Tray
Settings
High Temperature
Hub is Unusable.
50
Troubleshooting
Error Message
Cause
Action
Ink Absorber Pad Full The ink absorber box or flushing box
is full. These components are
periodic maintenance items that may
require replacement after a period of
time to ensure optimum performance
from your Brother machine. Because
these components are periodic
maintenance items, the replacement
is not covered under the warranty.
The need to replace these items and
the time period before replacement is
dependent on the number of purges
and flushes required to clean the ink
system. These boxes acquire
amounts of ink during the different
purging and flushing operations. The
number of times a machine purges
and flushes for cleaning varies
depending on different situations. For
example, frequently powering the
machine on and off will cause
numerous cleaning cycles since the
machine automatically cleans itself
upon power up. The use of
non-Brother ink may cause frequent
cleanings because non-Brother ink
could cause poor print quality, which
is resolved by cleaning. The more
cleaning the machine requires, the
faster these boxes will fill up.
NOTE
Repairs resulting from the use of
non-Brother supplies may not be
covered under the stated product
warranty.
Ink Absorber Pad
NearFull
51
Error Message
Cause
Action
Ink Low
Low Temperature
Media Error
No Caller ID
(Not available in Taiwan
and some countries)
No Ink Cartridge
Press
52
Troubleshooting
Error Message
Cause
Action
(MFC-J5620DW)
No Paper Fed
No Paper Fed [Tray #1]
The paper tray was not fully inserted. Remove the paper tray and reinstall it
until it locks into place, and then press
OK on the Touchscreen.
The paper was not inserted in the
centre position of the manual feed
slot or MP Tray.
53
Error Message
Cause
Action
Out of Memory
(MFC-J5620DW)
Paper Tray not detected
(MFC-J2720/5720DW)
Paper Tray #1 not
detected
54
Troubleshooting
Error Message
Cause
Action
Unable to Clean XX
Unable to Initialize XX
Unable to Print XX
OR
A foreign object, such as a paper clip
or a piece of ripped paper, is in the
machine.
Unable to Scan XX
Unusable Device
Disconnect device from
front connector & turn
machine off & then on
Unusable Device
Please disconnect
USB device.
Wrong Ink Colour
55
Error Message
Cause
Action
(MFC-J5620DW)
Wrong Paper
Wrong Paper [Tray #1]
Wrong Paper [MP Tray] You did not set the paper guides in
the tray to the indicators for the paper
(MFC-J2720/5720DW)
size you are using.
Wrong Paper
56
Troubleshooting
Error animations
c
d
(Settings).
Press
error.
Press
Unable to Scan XX
Unable to Print XX
Unable to Initialize XX
Press
error.
Unable to Clean XX
f
g
h
From
(Start), select All Programs,
Brother, Brother Utilities, MFC-XXXX,
PC-FAX Receive, and select Receive.
(Where XXXX is your model name.)
(Windows 8)
Click
Document jam
b
c
1
Press
Press
error.
NOTE
Press
c
d
(Settings).
e
f
g
h
Press Service.
58
ADF cover
Troubleshooting
Press
a
b
IMPORTANT
To avoid document jams, close the ADF
cover correctly by pushing it gently in the
centre.
b
c
1
B
Document Cover
Press
Document Cover
Press
59
1
B
NOTE
If the Touchscreen displays
Paper Jam [Rear], see page 63.
(MFC-J5620DW)
Pull Tray #1 (1) completely out of the
machine.
(MFC-J2720/5720DW)
Pull Tray #1 and then Tray #2 (2)
completely out of the machine.
60
Troubleshooting
(MFC-J5620DW)
Put Tray #1 firmly back in the machine.
(MFC-J2720/5720DW)
Put Tray #1 and then Tray #2 firmly
back in the machine.
2
1
61
IMPORTANT
Hold down
until the print head moves
to the centre. Then unplug the machine
from the power source and remove the
paper.
m
n
1
Do one of the following:
If the Touchscreen displays
Paper Jam [Front], go to
step r.
If the Touchscreen displays
Paper Jam [Front,Rear], go to
step l.
62
Troubleshooting
d
e
r
1
1
63
2
1
64
Troubleshooting
IMPORTANT
If paper is jammed under the print head,
unplug the machine from the power
source, and then move the print head to
reach the paper.
Press
c
d
e
Press Maintenance.
(Settings).
NOTE
NOTE
If there is a repeat paper jam, a small
scrap of paper may be stuck in the
machine. (See Additional paper jam clear
operations on page 65.)
65
After you configure the wireless LAN settings of the machine, a wireless LAN report will be printed
automatically.
If the printed report shows that the connection failed, check the error code on the printed report
and refer to the following instructions.
Error code
Recommended Solutions
The wireless setting is not activated, change the wireless setting to ON.
TS-01
TS-02
Check that your wireless access point/router is not using additional security
settings, such as MAC address filtering.
Try moving the device closer to your wireless access point/router. After it is
connected to the network, you should be able to move it back to its previous
location.
Unsupported authentication/encryption method has been detected on your wireless
access point/router.
TS-04
TS-05
Check that you are selecting the correct SSID (network name) and are entering the
correct network key.
The specified wireless security information is incorrect.
TS-06
Check the authentication/encryption method that you are selecting and make sure
you are entering the correct network key.
The machine cannot detect a wireless access point/router that has WPS or AOSS
enabled.
TS-07
TS-08
66
If you would like to configure your wireless settings using WPS or AOSS, you
must set up WPS or AOSS on both your machine and the wireless access
point/router. Confirm your wireless access point/router supports WPS or AOSS
and try starting again.
Two or more wireless access points with WPS or AOSS enabled are detected.
Try starting again after a few minutes avoid interference from other access points.
Troubleshooting
IMPORTANT
Using non-Brother supplies may affect the print quality, hardware performance, and machine
reliability.
If you think there is a problem with your machine, check the following tables of troubleshooting
tips. You can correct most problems by yourself.
If you need additional help, the Brother Solutions Center offers the latest FAQs and
troubleshooting tips.
Visit http://support.brother.com.
NOTE
For technical help, contact Brother customer support.
Printing Difficulties
Difficulty
Suggestions
There is an unprintable area on the top and bottom of the page. Adjust the top and
bottom margins in your document to allow for this.
Try changing the printer driver setting. The highest resolution needs longer data
processing, sending and printing time. Try the other quality settings in the printer
driver as follows:
(Windows)
Click Colour Settings on the Advanced tab, and make sure you clear
Colour Enhancement.
(Macintosh)
Choose Color Settings, click Advanced Color Settings, and make sure you
clear Color Enhancement.
Turn the Borderless feature off. Borderless printing is slower than normal printing.
(See Online Users Guide.)
67
Suggestions
Check the print quality. (See Checking the print quality on page 44.)
Make sure that the Media Type setting in the printer driver or the Paper Type
setting in the machines menu matches the type of paper you are using.
(See Set Paper Size and Type on page 23.)
(See Online Users Guide.)
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
The expiration date written on the cartridge package has passed. (Brother
Original cartridges stay usable for up to two years if kept in their original
packaging.)
The ink cartridge has been in your machine for over six months.
The ink cartridge may not have been stored correctly before use.
Make sure you are using Brother Original Innobella ink. Brother does not
recommend the use of cartridges other than Brother Original cartridges or the
refilling of used cartridges with ink from other sources.
Make sure you are using one of the recommended types of paper.
(See Online Users Guide.)
The recommended environment for your machine is between 20 C to 33 C.
Check the print quality. (See Checking the print quality on page 44.)
Make sure you are using Brother Original Innobella ink.
Try using the recommended types of paper.
(See Online Users Guide.)
To prolong print head life, provide the best ink cartridge economy and maintain
print quality, we do not recommend frequently unplugging the machine and/or
leaving the machine unplugged for extended periods of time. We recommend
using
68
machine, resulting in periodic, but less frequent cleaning of the print head.
Troubleshooting
Suggestions
Check the print quality. (See Checking the print quality on page 44.)
Make sure you are using Brother Original Innobella ink.
To prolong print head life, provide the best ink cartridge economy and maintain
print quality, we do not recommend frequently unplugging the machine and/or
leaving the machine unplugged for extended periods of time. We recommend
using
machine, resulting in periodic, but less frequent cleaning of the print head.
Characters and lines are blurred.
Check the printing alignment. (See Checking the print alignment on page 45.)
Make sure the paper is loaded correctly in the paper tray and the paper guides are
adjusted correctly. (See Before loading paper on page 9.)
Make sure the Jam Clear Cover is closed correctly.
Be sure to check the front and back of the paper. Place the glossy surface (printing
surface) face down. (See Set Paper Size and Type on page 23.)
If you use glossy photo paper, make sure that the paper type setting is correct.
(Windows)
Select Reverse Order in the Basic tab of the printer driver.
69
Suggestions
(Windows)
In the printer driver Advanced tab, click Colour Settings and clear
Bi-Directional Printing.
(Macintosh)
In the printer driver, choose Print Settings, click Advanced, choose
Other Print Options and clear Bi-Directional Printing.
Make sure you are using Brother Original Innobella ink.
Suggestions
When you print on Brother Photo paper, load one extra sheet of the same photo
paper in the paper tray. An extra sheet has been included in the paper package
for this purpose.
Do the following:
(See Before loading paper on page 9.)
Make sure the paper is loaded correctly in the paper tray.
Remove all the paper from the tray and fan the stack of paper well, then put it
back in the tray.
Make sure you do not push the paper in too far.
Make sure the Jam Clear Cover is closed correctly. (See Printer jam or paper jam
on page 60.)
Make sure the Base Pad in the paper tray is not dirty.
(See Online Users Guide.)
Remove the jammed paper by following the steps. (See Printer jam or paper jam
on page 60.) Make sure the paper guides are set to the correct paper size. Do not
extend the paper tray when you load A5 or smaller size paper.
If there is a repeat paper jam, a small piece of paper may be stuck in the machine.
Make sure paper is not still jammed in the machine. (See Additional paper jam
clear operations on page 65.)
70
Troubleshooting
Suggestions
This is usually caused by a poor telephone connection. Make a copy; if your copy
looks good, you probably had a bad connection with static or interference on the
telephone line. Ask the other party to re-send the fax.
The sender's scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
If the received faxes are divided and printed on two pages or if you get an extra
blank page, your paper size setting may not be correct for the paper you are using.
(See Set Paper Size and Type on page 23.)
Turn on Auto Reduction.
(See Online Users Guide.)
Suggestions
Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall socket and the LINE socket inside the machine.
(Not available in New Zealand)
Change the Tone/Pulse setting. (See Online Users Guide.)
(Not available in South Africa)
Send a manual fax by pressing Hook and dialling the number. Wait to hear
fax-receiving tones before pressing Fax Start.
(For South Africa)
If an external phone is connected to the machine, send a manual fax by lifting the
handset of the external telephone and dialling the number using the external
telephone. Wait to hear the fax receiving tones before sending fax.
If there is no dial tone, connect a known-working telephone and telephone line
cord to the socket. Then lift the external telephone's handset and listen for a dial
tone. If there is still no dial tone, ask your telephone company to check the line
and/or wall socket.
Make sure the machine is in the correct Receive Mode for your setup.
(See Choose the Receive Mode on page 40.) Check for a dial tone. If possible,
call your machine to hear it answer. If there is still no answer, check the telephone
line cord connection. If there is no ringing when you call your machine, ask your
telephone company to check the line.
71
Receiving Faxes
Difficulty
Suggestions
72
Troubleshooting
Suggestions
If you are using a telephone answering machine (External TAD mode) on the
same line as the Brother machine, make sure your answering machine is set up
correctly.
(continued)
Set your Brother machines Receive Mode to External TAD. (See Choose
the Receive Mode on page 40.)
Make sure your Brother machines Fax Detect feature is turned On. Fax Detect is
a feature that allows you to receive a fax even if you have answered the call on an
external or extension telephone.
(See Online Users Guide.)
If you often get transmission errors due to possible interference on the telephone
line, try changing the Compatibility setting to Basic(for VoIP).
(See Telephone Line Interference or VoIP System on page 77.)
(For South Africa)
If you connect your machine to a PBX or ISDN line, set the menu setting of
Telephone Line Type to your telephone line type. (See Online Users Guide.)
Sending Faxes
Difficulty
Suggestions
Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall socket and the LINE socket inside the machine.
Print the Transmission Verification Report and check for an error.
(See Online Users Guide.)
Ask the other party to check that the receiving machine has paper.
Try changing your resolution to Fine or S.Fine. Make a copy to check your
machines scanner operation. If the copy quality is poor, clean the scanner.
(See Cleaning the scanner glass on page 43.)
73
Suggestions
There is probably temporary noise or static on the line. Try sending the fax again.
If you send a PC FAX message and get RESULT:ERROR on the Transmission
Verification Report, your machine may be out of memory.
To gain extra memory, you can turn off Memory Receive, print fax messages from
the machines memory or cancel a Delayed Fax or Polling Job. (See Online Users
Guide.)
If the problem continues, ask the telephone company to check your telephone line.
If you often get transmission errors due to possible interference on the telephone
line, try changing the machine's Compatibility setting to Basic(for VoIP).
(See Telephone Line Interference or VoIP System on page 77.)
(For South Africa)
If you connect your machine to PBX or ISDN, set the menu setting of Telephone
Line Type to your telephone line type. (See Online Users Guide.)
Black vertical lines on faxes you send are typically caused by dirt or correction fluid
on the glass strip. Clean the glass strip. (See Cleaning the scanner glass
on page 43.)
Suggestions
If Fax Detect is set to On, your machine is more sensitive to sounds. It may
mistakenly interpret certain voices or music on the line as a fax machine calling
and respond with fax-receiving tones. Deactivate the machine by pressing
If you have Call Waiting, Call Waiting/Caller ID, Caller ID, Voice Mail, an
answering machine, an alarm system or other custom feature on a single
telephone line with your machine, it may create a problem sending or receiving
faxes.
For example: If you subscribe to Call Waiting or another custom service and its
signal comes through the line while your machine is sending or receiving a fax, the
signal can temporarily interrupt the fax. Brother's ECM (Error Correction Mode)
feature should help overcome this problem. This condition is related to the
telephone system industry and is common to all devices that send and receive
information on a single, shared line with custom features. If avoiding a slight
interruption is crucial to your business, we recommend using a separate
telephone line with no custom features.
74
Troubleshooting
Copying Difficulties
Difficulty
Suggestions
Black vertical lines on copies are typically caused by dirt or correction fluid on the
glass strip. Clean the glass strip, scanner glass, and the white bar and white
plastic above them. (See Cleaning the scanner glass on page 43.)
Black marks or spots on copies are typically caused by dirt or correction fluid on
the scanner glass. Clean the scanner glass and white plastic above it.
(See Cleaning the scanner glass on page 43.)
Try using the scanner glass. (See Using the scanner glass on page 26.)
Scanning Difficulties
Difficulty
Suggestions
Clean the white bar and the glass strip underneath it. (See Cleaning the scanner
glass on page 43.)
Try using the scanner glass. (See Using the scanner glass on page 26.)
Suggestions
Take out the memory card or USB flash drive and put it back in again.
If you have tried Eject from within Windows, take out the memory card or
USB flash drive before you continue.
If an error message appears when you try to eject the memory card or USB
flash drive, it means the card is being accessed. Wait a while, and then try
again.
If all of the above do not work, turn off your PC and machine, and then turn
them on again.
Make sure that Borderless printing and Cropping are turned off.
(See Online Users Guide.)
Software Difficulties
Difficulty
Suggestions
(Windows)
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
75
Network Difficulties
Difficulty
Suggestions
Make sure that your machine is powered on and is online and in the Ready mode.
Print a Network Configuration Report (see Online Users Guide) and check the
current Network settings printed in this list. Reconnect the LAN cable to the hub to
verify that the cabling and network connections are good.
If you are using a wireless connection or are having network problems, see Online
Users Guide.
(Windows)
It is necessary to set the third-party Security/Firewall Software to allow PC-FAX
Rx. Add port 54926 for Network PC-FAX Rx.
(See Online Users Guide.)
(Windows)
Allow network access to the following programs if your security software displays
an alert message during MFL-Pro Suite installation.
(Macintosh)
If you are using a firewall function of anti-spyware or antivirus security software,
temporarily disable it and then install the Brother software.
76
Troubleshooting
Press
b
c
d
e
d
e
f
g
(Settings).
f
g
Press
NOTE
Press
b
c
Press
(Settings).
Machine Information
Checking the serial number
Press
1 Machine Reset
You can reset all the machines settings
that you have changed, such as the date
and time, telephone line type 1 and Ring
Delay.
(Settings).
b
c
d
e
f
2 Network
You can reset the print server back to its
default factory settings, such as the
password and IP address information.
Station ID
You can see the machines firmware version
on the Touchscreen.
Press
b
c
d
e
f
g
78
(Settings).
Faxes in memory
4 All Settings
You can restore all settings to the factory
default.
Brother strongly recommends performing
this procedure before handing over or
disposing of the machine.
Troubleshooting
NOTE
Unplug the interface cable before you
choose Network or All Settings.
Press
b
c
d
e
f
g
h
i
(Settings).
79
Index
Address Book
setting up ..............................................38
ADF (automatic document feeder) ...........25
Automatic
fax receive .............................................40
Fax, from PC
See Online Users Guide.
Fax, stand-alone
receiving ............................................... 40
difficulties .................................... 71, 72
F/T Ring Time, setting ....................... 42
Ring Delay, setting ............................ 42
telephone line interference or VoIP
system ............................................... 77
sending ................................................. 36
difficulties .......................................... 73
telephone line interference or VoIP
system ............................................... 77
Fax/Tel mode
Ring Delay ............................................ 42
C
Cleaning
scanner .................................................43
Control panel overview ..............................2
ControlCenter
See Online Users Guide.
Copy
paper size .............................................30
paper type .............................................30
using scanner glass ..............................26
Custom telephone features on a single
line ...........................................................74
D
Dialling
a pause .................................................38
Document
loading ........................................... 25, 27
E
Envelopes ..................................... 9, 18, 20
Error messages on Touchscreen .............47
J
Jams
document .............................................. 58
paper .................................................... 60
L
LCD (Liquid Crystal Display) ..................... 2
M
Manual
receive .................................................. 40
Manual feed slot ...................................... 20
Multi-purpose tray .................................... 18
N
Network
Printing
See Online Users Guide.
Scanning
See Online Users Guide.
80
Paper
Check Paper setting .............................24
loading ............................................. 9, 14
size of document ...................................25
type .......................................................23
PhotoCapture Center
from PC
See Online Users Guide.
Preview photos .....................................33
Print
difficulties ..............................................67
paper jams ............................................60
Printing
See Online Users Guide.
R
Receive Mode
External TAD ........................................40
Fax Only ...............................................40
Fax/Tel ..................................................40
Manual ..................................................40
Ring Delay, setting ...................................42
S
Scanning
See Online Users Guide.
Serial Number
how to find .............. See inside front cover
Supplies ...................................................83
W
Wireless Network
See Quick Setup Guide and Online Users
Guide.
81
02 8875 6000
Fax:
02 9870 7223
Solutions Site:
http://support.brother.com
Web Site:
www.brother.com.au
Email:
Our Technical Support Consultants are available 5 days a week by phone during the hours of
8.30am to 5.00pm (EST/EDST) Monday to Friday.
For New Zealand Only:
To contact Brother International (NZ) Limited for support with a Brother product please use the
following methods.
Phone:
Premium End User Assistance
Fax Assistance
Email Assistance
Web Assistance
Our Technical Support Consultants are available 7 days a week by phone during the hours of
8.30am to 5pm Monday to Friday and 9am to 5pm Saturday and Sunday.
Outside of these hours you can find assistance from our Auto Attendant Self Help and our Website
www.brother.co.nz under Online Help.
82
Supplies
Ink
The machine uses individual Black, Yellow, Cyan and Magenta ink cartridges
that are separate from the print head assembly.
The first time you install a set of ink cartridges the machine will use an
amount of ink to fill the ink delivery tubes for high quality printouts. This
process will only happen once. After this process is complete the cartridges
provided with your machine will have a lower yield than regular capacity
cartridges (65%). With all following ink cartridges you can print the specified
number of pages.
Replacement Supplies
(For Australia and other
Oceania countries)
LC239XLBK
LC679XLBK
LC669XLBK
LC235XLY
LC675XLY
LC665XLY
LC235XLC
LC675XLC
LC665XLC
LC675XLM
LC665XLM
LC233BK
LC673BK
LC663BK
LC233Y
LC673Y
LC663Y
LC233C
LC673C
LC663C
LC233M
LC673M
LC663M
What is Innobella?
Innobella is a range of genuine supplies offered by Brother. The name
"Innobella" derives from the words "Innovation" and "Bella" (meaning
"Beautiful" in Italian) and is a representation of the "innovative"
technology providing you with "beautiful" and "long lasting" print results.
When you print photo images, Brother recommends Innobella glossy
photo paper (BP71 series) for high quality. Brilliant prints are made
easier with Innobella Ink and paper.
If youre using Windows, double-click the Brother CreativeCenter icon on your desktop to access
our FREE website designed as a resource to help you easily create and print customized materials
for business and home use with photos, text and creative touch.
Mac users can access Brother CreativeCenter at this web address: http://www.brother.com/creativecenter
83
These machines are approved for use in the country of purchase only. Local Brother companies
or their dealers will support only machines purchased in their own countries.
www.brotherearth.com