CHAPTER 01

INTRODUCTION TO REPORT

This Internship report is aimed at studying and analyzing Bank Al-Falah LTD (BAL)
in general and its branch office at Mardan, in particular. The main purpose of the
internship is to prepare and submit a report as a partial fulfillment for the award of BS
degree from Abdul Wali Khan University Garden Campus, Mardan.
1.1 Background of the Study.
Pakistans economy is growing with an appreciable rate. Sound banking system for
this growing economy is the need of the day, which must meet the financial needs of
the growing agriculture, industrial and commercial/services sector.
Bank Alfalah since 1997 has played a pivotal role in the development of Pakistan.
Like other multinational banks, Bank Al-Falah has adopted a customer-oriented
approach, in order to provide quality products according to customer needs and stands
as a role model for the other banks. In this report I have tried to cover all the aspects
of Bank Al-Falah banking operations.
1.2 Purpose of the Internship
The primary purpose of the internship is to fulfill the academic requirements of my
study. The secondary purpose of the internship is to evaluate the banking practices, in
corporate world and to compare these practices with the contemporary banking
practices. The purpose of the study also is, to do practical work, in the field and apply
the knowledge of classroom lectures to the real life situations, which thus enables a
student to be a future banking practitioner. Besides this, some other purposes are
associated, which includes:

To give a comprehensive review of Bank Al-Falah.

To analyze Bank Al-Falah organizational, financial and other aspects.

To identify the areas of the bank where there is some room for improvement.

To present some feasible solutions for the problems pertaining to Bank AlFalah.

To apply the knowledge gained in practical field.

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1.3 Scheme of the Study Report

This internship report is divided into five chapters as:
Chapter one includes background, purpose, scope, and scheme of the report.
Chapter two includes overview of the organization
Chapter three includes organizational structure.
Chapter four includes Balance Sheet of Bank Al-Falah, Financial Analysis of Bank
Al-Falah
Chapter five includes internee Internship in Bank Al-Falah.

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CHAPTER 02
2.1

OVERVIEW OF BANK ALFALAH LIMITED

History
Consensus on the origination of word Bank has not yet reached. According to some
authors this word is derived from the words Bancus or Banque that mean a bench.
The explanation of this origin is attributed to the fact that the Jews in Lombard
transacted the business of money exchange on benches in the market place, and when
the business failed, public destroyed the Banco. Incidentally the word bankrupt is said
to have been evolved from this practice. The opponents of this opinion argue that if it
was so, then how is it that the Italian moneychangers were never called Banchierei in
the middle ages?
Other authorities hold the opinion that the word Bank is derived from the German
word Back which means joint stock fund. Later on, when the Germans occupied
major part of Italy, the word Back was Italianized into Bank (Aslam, 1999)
It is therefore, not possible to decide as to which of the opinions is correct, for no
record is available to ascertain the validity of any of the opinion.

Early Growth
Banking in fact is as ancient as human society. For ever since man came to
realize the importance of money as a medium of exchange. Perhaps these were the
Babylonians who developed banking system as early as in 2000B.C. It is evident
that the temples of Babylon were used as banks because of the prevalent respect
and confidence in the clergy. (Siddiqui, 2004)
2.2

Nature of Organization

Banking started in Pakistan after the bold and emergent decisions of formulation of
SBP on July 30, 1948. Thereafter this sector was witnessed enormous growth. In 1974
banks were nationalized, in the hope that new era of growth could be achieved
through it. However the process is reverse since 1991, up till now MCB, ABL, ACBL
and HBL have been privatized.

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2.3

Business Volume of Bank Al-Falah

The strength and stand of Abu Dhabi Group, principal owners of Bank Al-Falah, have
helped Bank Alfalah Limited launch high quality consumer and corporate banking
operations in Pakistan. Bank Alfalah Limited have embarked upon a rapid expansion
program to make sure that the services reach more and more people, Bank Al-Falah is
headed towards an optimum sized network reaching major urban centers in Pakistan.
The Bank is well positioned and geographically poised, to cater for increased business
demands, from its existing and potential clientele. The bank is not only making its
contribution in accelerating Pakistans economy.
There are 238 Branches of Bank Alfalah Limited in 75 different cities of Pakistan,
with the registered office at B.A.Building, I.I.Chundrigar, Karachi.
With the implementation of the office automation and communication system Bank
Al-Falah will be poised to compete with the best in quality and speed of customer
services.
During the period under review, Bank Alfalah made notable progress in business
volume, efficiency and profitability following its increased involvement in trade
finance, commercial lending, and foreign exchange and money market operations.
Good clientele is at the heart of good business. The Bank is very selective of its
clients and carefully checks all references. Referrals are excellent sources of new
accounts as they give the Bank an opportunity to learn about a potential client before
establishing a relationship. This helps protect the integrity of the Bank and ensures
that the client will share values necessary for a long-term and stable relationship.
Bank Alfalah Limited continually endeavors to develop wider spectrum of innovative
financial products based on consumer needs.

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2.4 Product Line and Services

2.4.1

Running Finance

This is the most common for m of bank advances. When a borrower requires
temporary accommodation, the Bank Al-Falah allows withdrawals on his account
excess of the balance with the borrowing customer have in credit, and a running
finance thus occurs. This accommodation is generally allowed against collateral
securities to reduce risk of the bank. The borrowing customer is in an advantageous
poison in running finance, because he has to pay service charges only on the balance
outstanding against him. In case of default the bank has the right to sell off the
collateral and recover the amount outstanding.

2.4.2

Term Finance

This is very common form of borrowing by commercial and industrial concerns, and
it is made available either against pledge or hypothecation of goods, produce or
merchandise. In term finance, a borrower is allowed to borrow money from the bank
up to a certain limit, either at once or as and when required. The mark-up is only
given on the amount actually utilized. It is a short term, self-liquidating commercial
loan. It is given for one year and renewed after one year.

2.4.3

Loans

When a customer borrows a fixed amount repayable either in periodic instalments or

in lump sum at a fixed future time, it is called a loan. Bank Al-Falah Main Branch
Mardan allows loans to their customers. The bank first takes collateral securities
against the loan.
2.5 Bank Loans are classified into:
2.5.1

Loan by Security

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This type of loans is secured by security. The main types of securities pledged
with the bank are as follows:

2.5.2

Equipment

Real Estate

Ware House Receipt

Stock Bonds

Loan by Maturity

This type of loans is classified according to maturities, which are as follows:

Short term Loans (payable within one year or on short

notice)

Intermediate term Loans (It is paid in instalments, it is

for one to five years)

Long term Loans ( This type of loans is for longer

period than the intermediate loans, it can be paid before
maturity)

2.5.3 Loan by Purpose

A borrower can get the loan from Bank Al-Falah for various purposes; Bank AlFalah Main Branch Mardan advances loans for the following purposes to its
customers:

Commercial Loans

Industrial Loans

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2.6

Credit Cards Department

Bank Alfalah visa cards introduced in 2002. During the fierce competition in
the market today, the Alfalah Visa Credit card has captured a significant
make share. It is accepted at nearly 30 million merchants and 870,000 ATMs
in more than 150 countries around the globe and over 10,000 establishments
in Pakistan.
Alfalah VISA helps to pay for shopping, travel, entertainment, meals and
much more. Card members are facilitated through a number of promotions
from time to time like Matchless Discounts (discounts at nationwide
merchants outlets, making each shopping spree an exciting one), Dinea
Discount (the best discounts at a wide range of selective restaurants) ,
Fortunes Rewards Program (exchange of fortune points against an array of
attractive products and services), etc. In addition, there are a number of
strategic business partnerships with leading local and international brands for
purchase of home appliances at exciting Step-BY-Step (SB S) monthly
installment plan with free home delivery at lowest interest rates.
2.6.1

Features

No Joining Fee

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No Annual/Renewal Fee

Lowest Markup

Auto Debit Card

Global Acceptability

Cash Withdrawal

Revolving Credit

Free Supplementary Cards

24-Hours phone Banking Service.

Zero Loss Liability.

All Billing in Pak Rupees.

Comprehensive Travel Protection .

2.7 Categories of Alfalah Visa Credit Card

2.7.1 Alfalah gold card
(Is impressive combination of higher spending limits and superior card
services)
2.7.2

Alfalah classic cards

(An extremely appealing product with features not available on any
other credit card in Pakistan)

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2.7.3

Alfalah blue card

(This card is specially for Graduates or the persons who has just started
his career)

2.7.4 Women exclusive

(For the first time in Pakistan, Bank Al-Falah has introduced a credit
card exclusively for women. this card has its unique features which
have been tailor-made for the women in Pakistan)
(Forget your wallet and chill out with Alfalah Visa Mini)
2.7.5 Auto Debit Card
(This is especially designed for the Bank Al-Falah account holder,
giving option of making minimum or full payment through Bank AlFalah saving and current PKR account specified on Alfalah Visa
monthly statement)

Young Professional card

Student card

Scholarship card

2.7.6

Supplementary Cards

All Bank Alfalah basic card members can apply for supplementary cards in
separate categories like;

2.8

Daughters card (children who are above 13 years of age)

Sons card

House staff card(for the cook and driver etc )

Auto Finance & Leasing Department

2.8.1 Car Finance
Alfalah car scheme enables customers to own
a car at easily affordable and flexible installments
with minimum down payment and insurance.

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2.8.2

Corporate & Individual Car Leasing

Bank Al-Falah recently introduced car leasing facility for individuals and
corporate sector has set new dimensions for the product. Now customers are
provided with the option of either to get the vehicle leased or financed.
2.8.3

Home Finance Department

Home finance scheme as launched Bank Al-Falah during last quarter of

2003. This product has received overwhelming from the customers due to its
lowest mark-up and high quality services provided by bank. Home finance
Department started its operation in September 12, 2003
2.8.4 Major Purposes of Home Finance
Bank provides the loan for three major purposes:

2.9

Purchase

Construction

Renovation

Competitors
Despite notable economic uncertainties, the financial strength of Bank Alfalah
Limited has greatly enhanced during the previous years. The successful
expansion program proved their capability and commitment in comparison

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with the competition in the financial sector. The Banking structure in Pakistan
comprises of:
Central Bank
Commercial Banks
Investment Banks
Development finance Institutions (DFIs)
Specialized Banks
Foreign Banks
Bank Alfalah is a private commercial bank so the major competitors of Bank
Alfalah are the following:
Muslim Commercial Bank
Standard chartered
Soneri Bank Ltd
Prime Commercial bank
The bank of Punjab
Bank Al-Habib Ltd
ABL
Faysal Bank Ltd
NIB
Arif Habib Rupali Bank Ltd.
2.10

Bank Alfalah Main Branch Mardan

Bank Alfalah is a financial institution showing strong growth and development
over the last period of time. The Mardan City Branch started its operation on
21st October 2002 and in a short span of two (2) years; the deposits grew
higher than all other banks functioning for last many decades or more. It
performs all the functions of a commercial bank - from deposits to advances
and from remittances to save custody services.
The range of clients is from large local private and public listed corporations
to non-resident controlled multinational high net worth individuals. The
branch mandate provided by the head office is as follows:

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 General Banking Division

Credits Division
Trade-Finance Division
Credit Card Division
Car Finance Division
In each division there are certain departments, which are as follows:
General Banking Division
The general banking division includes:
Deposits Department
Accounts Department
Cash Department
Remittances Department
Clearing Department

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CHAPTER 03

ORGANIZATIONAL STRUCTURE OF BANK AL-FALAH

Figure: Organizational Structure of Bank Alfalah Limited

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3.1

Vision of Bank Al-Falah

Vision statement identifies where the organization intends to be in the future
or where it should be to best meet the needs of stakeholder. Vision statement
incorporates a shared understanding of the nature and purpose of the
organization and uses this understanding to move the organization toward a
greater purpose.

The Vision of Bank Alfalah is:-

VISION
To be the premier organizations
operating locally and internationally
that provided the complete range of
financial services to all segments
under one roof

Bank Alfalah is one of the leading financial institutes; Bank Alfalah operates only in
Pakistan now soon it will go internationally, and Bank Alfalah day by day increasing
its products for all the segments in Pakistan i.e. for Businessmen, Industrialists,
Agriculturists and for the Government bodies in the country. Bank Alfalah is trying to
reach each segment in Pakistan, and trying to provide its products at lowest charges
and with easiest way, under one roof.

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2.6 Mission Statement

Mission statements are "enduring statements of purpose that distinguish one business
from other similar firms. A mission statement identifies the scope of a firm's
operations in product and market terms." It addresses the basic question that faces all
strategists. A clear mission statement describes the values and priorities of an
organization. A mission statement broadly charts the future direction of an
organization.

Mission statement of Bank Alfalah is:-

MISSION
To develop and deliver the most innovative
products, manage customers experience,
deliver quality service that contributes to
brand strength, establishes a competitive
advantage and enhances profitability, thus
providing value to the stakeholders of the
bank

In the above Mission the Management of Bank Alfalah emphasis on the following
areas:

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To provide the new and more innovative products than the other banks to the
customers.

To take and manage the ideas of the valuable customer for the Bank

This is a one of the main component of Bank Alfalah Mission Statement that
to deliver high quality and quick services to the customers, who are keep great
value for Bank Alfalah.

Bank Alfalah tries to promote those activities which give the fruitful result to
the customers and the stakeholder of the bank.
2.7 Goals of Bank Al-Falah

Objectives can be defined as specific results that an organization seeks to achieve in

pursuing its basic mission. Objectives are essential for organizational success because
they state direction; aid in evaluation; create synergy; reveal priorities; focus
coordination; and provide a basis for effective planning, organizing, motivating, and
controlling activities.
Bank Alfalah Limited objectives are as follows:

To create maximum economic value for share holders through a constant

relationship focuses on financial services.

Leveraging Bank Al-Falah Investments in the IT field.

On going assessment of opportunities for customers, leading to the constant

development of new products and services.

To promote industrial, agricultural and socio economic processes through the

active participation of private and public sector in the country.

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3.4 Functions
Branch banking

Deposits, Remittances, Foreign trade, Lockers.

Consumer banking

Credit Cards,[5] Auto loans, Home loans, Consumer durables, RTCs.

Electronic Banking

Telephone banking, ATMs, Online banking

Corporate banking

Short/Long Term finance, Trade finance, Structured finance.

Treasury & Investment

3.5

Money market, Forex market, Investments, Government

securities, Correspondent banking.
Head Of Bank Al-Falah
Atif Bajwa Director & CEO

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Mr. Atif Bajwa has been the President and CEO

of Bank Alfalah since November 2011. Mr.
Bajwa has diversified and rich experience in
Banking and has held various senior positions.
He has been the President of the Abu Dhabi
Group (Pakistan), President of MCB Bank and
Soneri Bank in Pakistan, Regional Head for
Citigroup for the Central and Eastern Europe
region, Head of Consumer Banking for ABN AMROs Asia Pacific region as
well as Country Manager for ABN AMRO. Mr. Atif Bajwa is the President of
the Overseas Investors Chamber of Commerce and Industry (OICCI) and is
also a Director on the Board of various companies including Pakistan
International Airlines Corporation, Alfalah Insurance Company Limited and
the Board of Investment. Mr. Bajwa received his education at Columbia
University, New York.

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CHAPTER 04
4.1

BALANCE SHEET

Balance Sheet of Bank Al-Falah

2012

2013

4.2 Financial Analysis

Financial analysis is the process of identifying the financial strengths and weaknesses
of the firm by properly establishing relationships between the items of balance sheet
and profit an loss account, Financial analysis can be undertaken by management of
the firm, or by parties outsides the firm viz, owners, creditors, investors and others.
The nature of analysis depending on the purpose of the analyst. Such analysis is of
special interest to the following groups:

Bankers, Creditors

Investors, Shareholders and owners

Government agencies

Management

The various stakeholders of business are all interested in the analysis of financial
statements. But the focus of interest of all is not the same. For example Trade
creditors are interested in firms ability to meet their claims over a very short period
of time. Their analysis will, therefore, confine to the evaluation of the firms liquidity
position.
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Suppliers of long term debt on the other hand are concerned with firms long-term
solvency and survival. They analysis the firms profitability over time, its ability to
generate cash to be able to pay interest and repay interest and repay principal and the
relationship between various sources of founds (Capital structure relationship). Longterm creditor do analyses the historical financial statements by they place more
emphasis on the firms projected financial statement s to make analysis about its future
solvency and profitability
Investors who have invested their money in the forms share are most concerned about
the firms that steady growth in earnings. As such, they concentrate on the analysis of
the firms present and future profitability. They are also interested in the firms finical
structure of the extent it influences the firms earnings ability and risk.
Management of the firm would be interested in every aspect of the financial analysis.
It is their overall responsibility to see that the resources of the firm are used most
effectively and efficiently and that the firms financial condition is sound.
The financial growth of any organization can be measured in terms of the profits it
generates at the end of its financial year. In the case of banks this financial expansion
can further be measured by the increase in its base of equity, deposits and profits. The
increase in its advances to customers as well as its financing of imports and exports
emphasizes a banks financial enrichment. These factors give a clear indication of the
enlargement and progression of the banks operations.
4.2.1 Financial Highlights (Graphical Representation)
a) Profit After Tax (in Rupees)

From 2011 to 2016 Bank Al-Falah Profit After Tax (in Rupees)
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b) Earning Per Share (in Rupees)

From 2011 to 2016 Bank Al-Falah Earning per Share (in Rupees)
c) Earning Assets to Total Assets
Earning Assets to Total Assets= Earning Assets/ Total Assets *100
For Year 2011:

81%

For Year 2012:

78%

For Year 2013:

82%

For Year 2014:

82%

For Year 2015:

80%

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82
81
80
79

Earning Assets to Total Assets

78
77
76
2011

2012

2013

2014

2015

The ratio shows improvement in 2013, 2014 and 2015 from the previous year
d) Advances to Deposit
Credit Advances to Deposit Ratio= Advance/ Deposits and other Assets
*100
For Year 2011:

70.84%

For Year 2012:

83.58%

For Year 2013:

81.54%

For Year 2014:

87.25%

For Year 2015:

83.44%

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90
80
70
60
50
40
30
20
10
0

Credit Adv ances to Deposit

2011

2012

2013

2014

2015

Bank Al-Falah Advances to Deposit from 2011 to 2015

e) Return on Assets
Return on Assets= Net Profit/ Average Total Assets *100
For Year 2012:

1.2%

For Year 2013:

2.2%

For Year 2014:

2.8%

For Year 2015:

2.7%

3
2.5
2
Return on Assets

1.5
1
0.5
0
2012

2013

2014

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Return on Assets of Bank Al-Falah from 2012 to 2015

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f) Net Interest Margin

Net Interest Margin=Interest Income-Interest Income/Average earning
Assets *100
For Year 2012:

3.05%

For Year 2013:

5.1%

For Year 2014:

6.07%

For Year 2015:

5.9%

7
6
5
4

Net Interest Margin

3
2
1
0
2012

2013

2014

2015

Net Interest Margin of Bank Al-Falah from 2012 to 2015

g) Operating Profit Margin
Operating Profit Margin=net interest income-Operating Profit/Total
interest income *100
For Year 2011:

22.8%

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For Year 2012:

26.2%

For Year 2013:

36.0%

For Year 2014:

37.8%

For Year 2015:

38.4%

40
35
30
25
20

Operating Profit Margin

15
10
5
0
2011

2012

2013

2014

2015

Operating Profit Margin of Bank Al-Falah from 2011 to 2015

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h) Cost to income Ratio

Cost to income Ratio=Operating Profit/Net Interest Income +Non
Interest Income *100
For Year 2011:

41.4%

For Year 2012:

38.0%

For Year 2013:

20.8%

For Year 2014:

19.1%

For Year 2015:

18.6%

45
40
35
30
25
20
15
10
5
0

Cost to Incom e Ratio

2011

2012

2013

2014

2015

Cost to Income Ratio of Bank Al-Falah from 2011 to 2015

i) Net Non Performing Assets
Net Performing Assets= Net Performing Assets/loans given *100
For Year 2011:

1.04%

For Year 2012:

0.7%

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For Year 2013:

0.9%

For Year 2014:

0.97%

1.4
1.2
1
0.8

Net Performing Assets

0.6
0.4
0.2
0
2011

For Year 2015:

2012

2013

2014

2015

1.38%

Net Non Performing Assets of Bank Al-Falah from 2011 to 2015

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CHAPTER 05

INTERNEE INTERNSHIP IN BANK AL-FALAH

I performed my duties as internee in the following sections of Bank Al-Falah

5.1 Money Gram
Money gram is a world wide setup. Money gram is a machine setup, through
which a customer deposit money. The customer fills a form and deposit the
money, the banker gives him a message. The customer give that message to
the other party either he is in the country or outside the country. He visits that
bank which is listed in the money gram setup. He gives that message and takes
his money. It is a type of international online facility. Bank Alfalah limited, in
collaboration with Money Gram, offers remittance service to Pakistan.
Money Gram is person to person money transfer service that allows
consumers to receive money in just a few minutes.
5.2 Account Opening Section
Accounts opening department is one of the departments that come under the
retail/general banking facilities provided by Bank Alfalah Main Branch Mardan.
Some of the major deposit accounts opened by Bank Alfalah Main Branch Mardan are
as follows:
Major Deposit Account Products
Current Account
Current Accounts are non interest bearing accounts that have a minimum account
opening requirement of Rs. 10,000. No zakat is deducted on the accounts balance.
Furthermore all current account holders receive a Hilal debit card and there are no
restriction on the number of withdraws or deposits made to and from the account.
Profit& Loss Saving Account
Profit& Loss saving accounts can be opened with a minimum balance requirement of
Rs. 5,000 and profit is credited on a half yearly basis. There are no restrictions on the
number of deposits and withdrawal made to and from the account and all account
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holders receive a Hilal debit card as well. Profit and loss saving account cannot be
opened by a business corporation, however can be jointly opened by individuals.
Profits are paid at 2% on all account balances.
Basic Banking Account (BBA)
Basic Banking Account was introduced by banks on an order by the State Bank of
Pakistan and is current in nature. There is no minimum balance requirement for BBA,
however initial deposit must be Rs 1000. Maximum two withdrawals and deposits are
allowed by cheque, while there is no restriction on ATM withdrawals.

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CHAPTER 6

SWOT ANALYSIS

This SWOT analysis of Bank Alfalah Limited takes into consideration the
external as well as the internal environment internal structure of the bank.
6.1 Strengths
The predominant strengths of Bank Alfalah Limited are

Humble Management

Strength And Commitment Of Sponsors

Efficiency

Phenomenal Growth

Vastly Experienced Management

Highly Professional Human Resource Department

Crucial Location Of Branches

Image Building Activities

Bank is financially strong and has a huge deposit reserve

Its cost of funds is less as compared to many of its competitors

Personnel of Alfalah are well trained and highly skilled. Majority of

employees has many years of experience in banking sector and are an
asset for the bank

Bank Alfalah has a wide network of branches at the ideal locations,

catering the financial needs of its clients

Foreign Trade is the focus of bank. It has become an ideal bank for the
importers and exporters

6.2

Weaknesses
The chief weaknesses are

Small Size

Less Efficient Computer And I. T. System

Disproportionate Presence Of Old Staff In The Upper Management

Hierarchy

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Skill Set Of Employees Is Not Up to The Mark As There Is No Job

Rotation

Foreign Banks Still Are A Little More Prestigious

Bank Alfalah Limited Does Not Possess Foreign Network

No Advertising In Electronic Media

It is a step behind in using new technology as compared to other banks

Most of the employees are overloaded with work. There is uneven

distribution of work and promotions are not very timely

It is slow in the introduction of new services

6.3 Opportunities
The opportunities on which bank Alfalah can capitalize upon are

Extension of local branch network

Establishing foreign branch network

Capitalizing on information technology

Unexplored market of multinational corporations

Growth in textile sector

Adopt E-banking

6.4 Threats
The predominant threats Bank Alfalah is facing at the moment are discussed in
the following lines.

Private sector banks

Heavy reliability on only one market segment i.e. Textile.

Network expansion by foreign banks

If Pakistani banks (especially state owned banks), backed by huge

network improve the service they give and their employee skill set

Terrorist image of the country

Inconsistency in government policies

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CHAPTER 07
7.1

SUMMARY, CONCLUSION & RECOMMENDATION

Summary

The summary and analysis of Bank Alfalah Limited are as follows:

Bank Alfalah has the benefit of having better reputation and image because of having
the strength of Abu Dhabi consortium and under the leadership of His Highness
Sheikh Nayan Mabarak Al-Nahayan. People feel lesser risk for investing their money
with the bank. The bank is providing its customers world class and excellent services.
This is the main reason for the growth of the bank.Meetings are held very frequently
which keeps the head-office well informed about the performance of its branches and
also provides officials with the opportunity to communicate, discuss and deals with
different situations as they arise. The employees of Bank Alfalah Limited are very
committed to their work. They are very hard working and punctual but some of them
have problems with he environment of the bank and they feel that the branch
environment is not very encouraging.
7.2

Conclusion

The six weeks spent at Bank Alfalah Limited, Main branch Mardan were, no doubt a
source of great learning for me about a lot of things particularly working in banks
atmosphere and system of bank. Its my quite first experience to do work practically
in some organization. This practical training program did not only help me acquire
loads of knowledge about the predominant functions performed by banking
companies, but also imparted a lot of training as regards the set of behavioral traits
which distinguish a particular person from the rest of the lot in a professional
environment. During my internship I concluded that currently bank Alfalah has a high
market share and is not facing any type if risk. Due to highly trained professionals it is
used to make progress leaps and bound. The main objective of bank is to build strong
relationship with the customers and make them believe that bank Alfalah is right for
them by providing effective and efficient services. It has also created a strong
goodwill and trust in the market.

Zeeshan Farman
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7.3

Recommendation

Based on my six weeks stay with Bank Alfalah Limited, I want to give some
suggestions for improvement in its operations as under: In Bank Alfalah, there is
misdistribution of work; some people are over burdened with the work. So I suggest
that there should be fair distribution of work in all the departments.
Participative management concept should be adopted, where ideas from the
employees should also be taken, not only for developing products but also on service,
efficiency, employee morale etc. in order to improve them. The number of Fax
machines and photocopying machine in the bank are also less than they are needed.
For photocopying one has to go upstairs. So there should be more machines and also
their placement should be at the right place. Bank Al-Falah should introduce more
training programs for their employees. It will help less educated and less experienced
staff to grow and be a valuable part of the bank.

Zeeshan Farman
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7.4

REFERENCES

Annual Report Bank Al-Falah; 2015

Sir Haroon Teacher Banking & Finance.
Arshad, Credit Officer , Bank Alfalah Main branch Mardan.
Shahid Iqbal, Manager Operations, Bank Alfalah Main branch Mardan
Arshad ; Banking Currency Exchange, Mardan.
Iffland, Charles & Langueton, Pierre ; International Banking. New York:
Irwin Book Co.
www.bankalfalah.com
http://www.bankalfalah.com/about/financial_performance.asp (last time
Accessed on 29th May, 2016)

Zeeshan Farman
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BS Banking & Finance