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Disk4U is a Sydney based company which sells CDs and Vinyl Records. They are a small
family-owned business with four outlets spread around the Sydney metropolis, Company that
faced manychallenges in breaking into the rapidly expanding Net Generation market.
Althoughthe company was once the dominant global player in the IT industry, competition
both in terms of pricing and quality of service became increasingly fierce.Furthermore, it was
generally perceived to be an oldfashioned, expensive company,which was too large to relate to
the needs of small, upandcoming Internetbusinesses and startups.In spite of fierce
competition, the company had many advantages over its rivals. Itprovided new product bundles,
special financing options, and dedicated sites for I.T. Professionals. It also had a wellestablished
division for dot.com and Internetrelatedcompanies, as well as exclusive access to customized,
fully integrated solutions forebusinesses.
DEFINE BUSINESS PROCESSES
This subject introduces students to the uses of information technology (IT) as a strategic resource
that enables business processes and business strategies. A major concern of businesses is the
search for competitive advantage and how to best leverage IT resources (and align them with
business goals) to achieve competitive advantage. For IT managers, this raises a number of
complex issues not easily understood and managed. These issues relate to the roles of IT and IT
strategy in enabling business processes and generating business benefits. In this subject, theories
and methods related to the value of IT are presented and explored. Students learn and discuss
business and strategy processes that lead to learning organizations that can achieve sustainable
competitive advantage. Information systems automate manual business processes and make an
organization more efficient.
BUSINESS REQUIREMENT SPECIFICATION
Validation Checklist
To be consistent, the business requirements specification should be accurate, complete
and clear. Below is a checklist which represents the attributes of a quality, standard
business requirementsspecification.
Accurate:
Are the requirements consistent not contradicting other requirements?
Do the requirements support the stated business, system and project objectives?
Are all data requirements necessary; are any not required or out of scope?
Complete:
Are the goals and objectives of the system clearly and fully defined?
Have all events and conditions been handled?
Have all objects and data in the Activity Specification been defined in the model(s)?
Have all required definitions and rules for objects and data been defined?
Clear:
Are all requirements precisely and concisely stated?
Is the terminology and prose understandable by the business client/users?
Have all assumptions been clearly stated?
Compliant:
Has the Sycamore Groups Information Management Methodology been used?
avoid choosing a vendor too quickly. Instead, she recommended that small businesses evaluate
their needs carefully and come up with a list of business issues they expect the ERP system to
help them address. Loizos also suggested that companies research potential ERP vendors
thoroughly, looking at their reputations in the industry but also checking references and
interviewing previous clients. She recommended avoiding multiple vendors if possible, and
ensuring that the vendor chosen is appropriate for the small business's future growth and
expansion plans. Finally, she noted that companies should ensure that project funding is in place
before a contract is signed.
ERP IMPLEMENTATION IS THE CHALLENGE
The Ideal ERP System
An ideal ERP system is when a single database is utilized and contains all data for various
software modules. These software modules can include:
Manufacturing: Some of the functions include; engineering, capacity, workflow management,
quality control, bills of material, manufacturing process, etc.
Financials: Accounts payable, accounts receivable, fixed assets, general ledger and cash
management, etc.
Human Resources: Benefits, training, payroll, time and attendance, etc
Supply Chain Management: Inventory, supply chain planning, supplier scheduling, claim
processing, order entry, purchasing, etc.
Projects: Costing, billing, activity management, time and expense, etc.
Customer Relationship Management (CRM): CRM is a term applied to processes
implemented by a company to handle its contact with its customers. CRM software is used to
support these processes, storing information on current and prospective customers. Information
in the system can be accessed and entered by employees in different departments, such as sales,
marketing, customer service, training, professional development, performance
management, human resource development, and compensation. Details on any customer contacts
can also be stored in the system. The rationale behind this approach is to improve services
provided directly to customers and to use the information in the system for targeted marketing.
Data Warehouse: Usually this is a module that can be accessed by an organizations customers,
suppliers and employees. Data warehouse is a repository of an organizations electronically
stored data. Data warehouses are designed to facilitate reporting and analysis. This classic
definition of the data warehouse focuses on data storage. However, the means to retrieve and
analyze data, to extract, transform and load data, and to manage the data dictionary are also
considered essential components of a data warehousing system. Many references to data
warehousing use this broader context. Thus, an expanded definition for data warehousing
includes business intelligence tools, tools to extract, transform, and load data into the repository,
and tools to manage and retrieve metadata.
ADVANTAGES OF ERP SYSTEMS
There are many advantages of implementing an EPR system; here are a few of them:
A totally integrated system
The ability to streamline different processes and workflows
The ability to easily share data across various departments in an organization
SUNGATE
Sungate Foods is California's second-largest rice and wild rice product, milling up to 80 tons per
hour at seasonal peaks. In 2010, Sungate employed a base of 100 staff in three
processing/warehouse locations in Biggs, California , and a marketing office in Davis, California
Its largest milling facility encloses 125,000 square feet ,30,000 metric tons of storage. It has its
own rail spur, 250,000 square feet of blacktop, and pollution control equipment scrubbing
240,000 cubic feet of air per minute. At seasonal peaks, processing reaches 80 tons per hour and
staff tops 200 on 24-hours-a-day, seven-day-a-week shifts. Sungate buys from 350 farms, than
packages, distributes, and sell domestically and internationally. But it's patchwork of less and
data silos required multiple manual reentries of each order-some up to 10 times - wasting times
and creating errors. Staff worked week compiling business-pivotal reports from the patchwork of
less and formats. Some decisions couldn't wait for adequate information. Inventory was kept
high to ensure complete orders.
ROLE OF STRATEGIC INFORMATION SYSTEMS (SIM) IN BUSINESS
Strategic Information Systems (SIM) are the discipline covering the application of people,
technologies, and procedures collectively called information systems to solving business
problems. Strategic Information Systems are distinct from regular information systems in that
they are used to analyze other information systems applied in operational activities in the
organization. Academically, the term is commonly used to refer to the group of information
management methods tied to the automation or support of human decision making, e.g. Decision
Support Systems, Expert systems, and Executive information systems. The terms SIM and
information system are often confused. Information systems include systems that are not
intended for decision making. SIM is sometimes referred to, in a restrictive sense, as information
technology management. That area of study should not be confused with computer science. IT
service management is a practitioner-focused discipline. SIM has also some differences with
Enterprise Resource Planning (ERP) as ERP incorporates elements that are not necessarily
focused on decision support.
OPERATIONS IMPROVEMENT AT A GLANCE
Even when your operations and profitability are satisfactory, you may wonder whether youre
doing enough to stay ahead of the competition. Why be satisfied with good, when you could be
great?
Our cross-functional operations improvement group offers a full spectrum of integrated
operational, financial, strategic, human capital, and technology services to help companies, like
yours, reduce costs and continue to improve performance and boost your bottom line. We tailor
our approach to your specific needs; after all, no two companies are alike and neither are any
two solutions.
Our operations improvement team includes professionals that assist organizations with:
Assessing and improving quality systems
Building and implementing supplier development and management systems
Analyzing and helping clients reduce logistics, transportation, and supply chain costs
ERP plays the important role of running system on front. Whatever decision are
made, mostly are through the system of ERP. ERP is supported by various other
supports. This is the place where major decision making and their execution takes
place.
REFERENCES
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Course Technology Cengage Learning, 2008.
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Practice, 2nd ed. New Delhi: Prentice-Hall, 2006.
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Process Transformation. Advances in Management Information Systems, V. Grover and M. L.
Markus, Eds. M. E. Sharpe, pp. 141-152, 2008.
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Available: http://go.panayainc.com/49DosDontsandCustomerLessons.html
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The Missing ERP Software, Systems, Solutions, Applications and Implementations Guide,
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