Republic of the Philippines

OFFICE OF THE CITY MAYOR

City Events, Protocol and Public Information Office

City of Naga, An Maogmang Lugar
(054) 881-8328

472-5516

ceppio@naga.gov.ph

CITIZENS CHARTER

Public Information Services

a. Audio recording and editing
b. Photo Coverage
c. Video Coverage

d. Custom illustration and graphic design

e. Social media promotion services

WHO MAY AVAIL THE SERVICE

City government offices and/or groups whose engagements are sanctioned and/or co-sponsored by the city government
may avail the following services of the office.

REQUIREMENTS
1.
2.
Step
1

FEES:

Letter-request stating the nature and details of event

Duly accomplished job request form
Client

Service Provider

Person in Charge
CHRISTOPHER ANTONIO
Administrative Aide I (Clerk)

If request is approved,
discuss with concerned
personnel the desired
output

b.

c.

d.

e.

Receive the output and

sign logbook

FRANCIS FERNANDEZ
Clerk
ALLEN L. REONDANGA
Chief-of- Office

Review and act on

the request

10 minutes

Discuss with client

the service
deliverables

Between 10 to 30
minutes

ZAYDA FE S. RIFAREAL
Administrative Officer I

Audio Recording
and Editing
Services

Photo Coverage
(including
release of digital
copy)

Video Coverage
(including
release of digital
copy)

Custom digital
illustration and
graphic design

Social media
promotion
services (Naga
Smiles to the
World)

Release output

1 to 4 working days

1 to 2 working days
for raw copies

CONCERNED PERSONNEL

BENJAMIN CALLO
Administrative Aide I
JOSE COLLERA
Administrative Aide V
(Photographer I)
SYLRANJELVIC VILLAFLOR
Photographer

2 to 3 working days
for raw videos

IAN MAR NEBRES LEE

Videographer and Editor

5 to 15 working days
for edited videos

REYNALDO BAYLON
Videographer

1 to 2 working days
for simple designs

RAY JOHN UBALDO

Administrative Aide I
(Graphic Artist)

3 to 7 working days
for complex designs

2 to 4 hours

3 minutes

END OF TRANSACTION

Updated as of July 18, 2016

RUEL SANDUCO
Administrative Aide I (Clerk)

3 minutes

Prepare deliverables
a.

Duration of Activity

Submit letter request

and accomplish Job
Request Form
Record the request

None

RAFAEL VITAN
Lay-out Artist
ALLEN L. REONDANGA
Chief-of-Office
ARMIE GUNAY
Writer
CONCERNED PERSONNEL

Republic of the Philippines

OFFICE OF THE CITY MAYOR

City Events, Protocol and Public Information Office

City of Naga, An Maogmang Lugar
(054) 881-8328

472-5516

ceppio@naga.gov.ph

ALLEN L. REONDANGA
Chief-of-Office

JOHN G. BONGAT
City Mayor

CITIZENS CHARTER

Events Management and Protocol Services

a. Request for copy of Annual Calendar of Events
b. Request for Naga City Hall Chorale
e. Request for Heraldry Materials/Event
Equipment

c. Events Hosting requests

d. Lakbay Aral Assistance Services

WHO MAY AVAIL THE SERVICE

City government offices and/or groups whose engagements are sanctioned and/or co-sponsored by the city government
may avail the following services of the office:

REQUIREMENTS
1.
2.

Step
1

FEES:

Letter-request stating the nature and details of event

Duly accomplished job request form

Client

Service Provider

Duration of Activity

Submit letter request

and accomplish Job
Request Form

Review and act on the

request
If request is approved,
discuss with concerned
personnel the desired
output

Person in Charge
CHRISTOPHER ANTONIO
Administrative Aide I (Clerk)

Record the request

None

Discuss with client the

service deliverables

a.

Request for copy

annual calendar of
events

3 minutes

RUEL SANDUCO
Administrative Aide I (Clerk)
FRANCIS FERNANDEZ
Clerk
ALLEN L. REONDANGA
Chief-of- Office

10 minutes
ZAYDA FE S. RIFAREAL
Administrative Officer I
Between 10 to 30
CONCERNED PERSONNEL
minutes
Prepare deliverables
JEFFERSON ACHAS
Administrative Aide I
20 minutes

ZAYDA FE S. RIFAREAL
Administrative Officer I

b.

Request for Naga

City Hall Chorale

As Scheduled

ZAYDA FE S. RIFAREAL
Administrative Officer I

c.

Event hosting
requests

As scheduled

JEFFERSON ACHAS
Administrative Aide I

d.

e.

JEFFERSON ACHAS
Administrative Aide I

Lakbay Aral
Assistance

As scheduled

Heraldry
(Flags/seals)/Even
t Equipment
requests

As scheduled

ZAYDA FE S. RIFAREAL
Administrative Officer I
HERBERT OLABIAGA
Administrative Aide I
RUEL SANDUCO
Administrative Aide I
BENJAMIN CALLO
Administrative Aide I

Receive the output and

sign logbook

Updated as of July 18, 2016

Release output

3 minutes

CONCERNED PERSONNEL

Republic of the Philippines

OFFICE OF THE CITY MAYOR

City Events, Protocol and Public Information Office

City of Naga, An Maogmang Lugar
(054) 881-8328

472-5516

ceppio@naga.gov.ph

END OF TRANSACTION

ALLEN L. REONDANGA
Chief-of-Office

Updated as of July 18, 2016

JOHN G. BONGAT
City Mayor