Angela Graham

12297 W. Farm Road 168

Republic, MO 65738
Phone: (417) 827-6350
e-mail: angela321@gmail.com

OBJECTIVE: Highly motivated individual seeks a progressive position in a growth oriented

company where past accomplishments, hard work and the ability to achieve good results are the
basis for higher levels of compensation and consideration for promotion.

KEY SKILLS:

Motivational Training Merchandising Marketing

Customer Service Record-setting sales growth Fiscal management
Strategic planning Supervision Service/Sales
Incentive Programs Business Development Loss Control Strategies
Loss Prevention Initiative MS Word, Excel, PowerPoint Typing

EXPERIENCE:

09/08 – 01/09
Graystone Graphics, Nixa, MO
Customer Service Representative, Administrative Assistant

Received inbound sales calls, take customer orders and answer customer questions. Order / buy
merchandise for both buildings. Schedule printing times for the printers.

09/07 – 09/08
USA Furniture, Springfield, MO
Sales

Responsible for sales, customer service, and pricing all inventory.

Also, merchandise the sales floor.

08/02 - 04/05
Wilson's Leather Company, Dallas, TX
Co-Manager

Responsible for recruiting, hiring and training the sales staff. Assisted in scheduling and
managing payroll hours. Created an atmosphere focused on customer service, sales, setting and
surpassing store goals. Collaborated with other store managers to create incentive programs
within the district to increase sales and customer service. Consistently lowered shrink month
after month even through the holiday season. Was offered the highest volume store in the
district.

11/00 – 05/02
Wet Seal, Lewisville, TX
Store Manager

Hired, trained, supervised, scheduled and motivated a team of full and part-time
associates. Merchandised the sales floor and walls. Developed unique and creative activities to
increase customer traffic and provide superior customer service. Received outstanding
achievement awards for payroll management, "thinking outside the box" and creative problem
solving.

10/99 – 06/00
Virgin Mega Store, Grapevine, TX
Buyer

Conducted market research on target consumers and current media trends. Networked with
buyers and marketing executives to replenish and acquire best selling and most popular
magazines, books and music. Was responsible for distributing and maintaining overall inventory.
Provided the entire corporation with all promotions and company news. Responded to customer
inquires while maintaining excellent customer service.

EDUCATION:

09/96 – 05/97 St. Charles Community College, St. Charles, MO

09/91 – 05/95 St. Charles West High School, St. Charles, MO
01/09 – 03/10 Vatterott College, Springfield, MO