Professional Documents
Culture Documents
What is the "correct" level of detail to use when defining a business process?
As little as you need in order to demonstrate consistency and control. Be clear about why are you
doing it and who will use the resultant definitions. But do it for yourself and your staff a QMS
is not solely for your external auditor.
Two pages of a flowchart should be sufficient for a process. Assume your people are competent
or train them if they're not.
Process inputs, controls, and outputs to ensure desired results are achieved, and
If your organisation outsources processes, you must be able to demonstrate sufficient control
over each outsourced process. This is to ensure that those processes are performed according to
the relevant requirements of ISO 9001:2008.
Outsourced processes may be controlled in any number of ways; either by providing suppliers or
subcontractors with product specifications or by requesting inspection and test results or
certificates of compliance or by conducting product and quality management system audits of
your supplier/subcontractor.
The expectation here is that your quality management system flows down to your
supplier/subcontractor, the relevant ISO 9001 requirements that you would have to implement
had the process been performed in-house under your quality management system control.