Professional Documents
Culture Documents
Distribution
Transport
or Transforming?
IGEP
2016
TVET1 Technical
and Vocational
Education and
Training
00 Introduction
The IGEP (Indo-German Exchange Programme) was introduced in Spring 2013 as a vibrant cultural
and educational exchange initiative between the leading International Baccalaureate (IB) school,
Jamnabai International School in Mumbai, India, and the vocational school Rudolf-Eberle-Schule at
Bad Sckingen, Germany. The EUMIND (Europe Meets India) Project TVET 1 (Technical and
Vocational Education and Training 1) was added on to a small, existing international studies
programme for young adults in the school education system.
While in 2014, students focused on studying History of TVET in Germany and India, and in 2015
investigated Production Lines - Challenge of Companies, the 2016 chapter aims at exploring a
new dimension of the economic system, Distribution - Transport or Transformation?
As part of this project, German students observed the Indian dabbawalas in action at Vile Parle
train station, while they loaded, sorted and transported thousands of lunch boxes from and to
different parts of the Mumbai city via the local train and bicycles. The Indian students, on the
other hand, had a field visit to the German Post Distribution Center in Villingen-Schwennigen
where an automated reading, categorizing and sorting system prepares letters and parcels for
delivery by postmen.
The project aims at the following objectives:
1.
2.
3.
4.
In order to achieve the objectives, the project adopts an inter-disciplinary method of inquiry and
investigation, under the following topics:
1.
2.
3.
4.
5.
6.
7.
8.
History of Distribution
Exposition and Analysis of the dabbawala system
Exposition and Analysis of the postal distribution system
Technological View and Perspective on the postal distribution system
Social Impact of each distribution system
Dabbawala system as Model for Indian economies
Creation of Label and Logo for the two systems
Future Models of Distribution
Eumind Project: TVET Technical and Vocational Training and Education IGEP 2016
01 History of distribution
German Postal Service
The invention of writing is very important. In the ancient world people used postal distribution to
distribute their messages. They used this distribution in times of war as well. In ancient Egypt, they
used the river Nile to send their messages to places that were far away, this is because an efficient
postal system did not exist back then.
In the Middle Ages in Germany, the church was responsible for the
post. Later they segregated into three organisations which managed
the distribution. Due to the low cost of paper, the number of private
correspondences started growing rapidly. These private messengers used horses and ships to
distribute their letters.
In the early 1680, letters weren't delivered to people's home's free of cost. They had to collect
their letters from the post house. A high price of 3 Pfennig (today 3 cent) had to be paid to the post
master if they wanted their post to be delivered to their
homes. Since 1710, they started delivering the post to
everyones houses. If you send something, it has to be
for in the post house a while with the delivery charge
the post master remunerated to his postman. Letters
cost 3 Pfennig and packets cost 6 Pfennig. Two years
later Prussia established a law, saying the postman has
to take it to the acceptor. In the 19th century more and
more cities with post houses were founded. There were private companies that sent out the letters
and packets, but in the middle of the 19th century the state imposed the delivery costs and since
April 1900 the private companies have been banned.
1872 they used bycicles to send out the post and till the end of the century they had connections
throughout the world.
In the past there was no method to identify letters and packets
prior to the Second World War. Post World War 2, cities got numbers and on the character they wrote the number, so that the postcenter knew in which city they had to send it. After the number a
character of the alphabet followed. This was just to send packets. In
1950, a new system was created containing a postal code that
consisted of four characters and numbers. The first number would
give information about the zone the letter had to be sent to. Then a
character for the district followed, on the last position the target
location.
Eumind Project: TVET Technical and Vocational Training and Education IGEP 2016
Eumind Project: TVET Technical and Vocational Training and Education IGEP 2016
The Dabbawalas are men in Mumbai who carry and deliver food
for the office workers. The food is mostly made by the wives of
the office workers and is delivered in special lunch boxes. The
word Dabbawala means in English box-carrier or lunch
pailman. The service of the Dabbawalas is very reliable and a
good opportunity for the office workers to eat fresh and tasty
food from their home.
Dabbawalas have an extremely efficient organizational structure which maximizes their service
and increases consumer satisfaction. They were also mentioned in the Guiness World Record for
the Best Time Management. Their hierarchy can be seen herewith:
Eumind Project: TVET Technical and Vocational Training and Education IGEP 2016
8.30 to 10.34
Early in the morning a dabbawalla takes bath and does his pooja
(prayer). Puts a tilak (religious mark) on his forehead and by 9 am
he is out on the streets with his bicycle. These bicycles are heavy.
Their carriers are designed with extra iron to be able to take a lot
of weight.
10.34 to 11.20
This time period is actually the journey time. The dabbawallas
load the wooden crates filled with tiffins onto the luggage or
goods compartment in the train. They use the train because it is
the most accessible, cheap and efficient mode of transport
which branches throughout the city of Mumbai. Generally they
choose to occupy the last compartment of the train which is a
special compartment meant for carrying large goods. This
ensures that no tiffins are lost and any confusion is avoided.
11.20 to 12.30
At this stage the rearrangement of tiffins takes place as per
the destination area and building along with the unloading of
tiffins at the destination station. This helps them become
organized and conduct efficient delivery. They use a code
system in order to differentiate the various tiffins, as follows:
A colour-coding system identifies the destination and recipient
in order to make it easier for the identification of the tiffins.
12.30 to 1.15
They deliver the dabbas during this time. This is not in any way a small
operation. The dabbawalas deliver an astonishing 200,000 meals across
the city, every day with incredible efficiency and almost perfect
accuracy. Western companies like Amazon and FedEx strive to achieve
that kind of accuracy through advanced technology. However, the
dabbawalas can do it without the same.
1.15 to 2.00
This is the time period for the collection process when the dabbawalas have to pick up the tiffins
back from the offices where they had been delivered almost an hour before. The collection process is done in an extremely careful manner so that they do not lose or exchange the tiffin boxes.
Eumind Project: TVET Technical and Vocational Training and Education IGEP 2016
enable them to not only deliver ready-made food but also offer a variety of food from their side
which the customers can directly buy.
By Tanvi Nathwani, Roshni Aggrawal, Tilbe Beydil,
Lena-Celine Treffler, Natalie Stark, Ipek Tmkaya
Bibliography
http://de.slideshare.net/targetseo/mumbais-dabbawalas-amazing-management-success-story
http://www.themarkofaleader.com/the-dabbawala-six-sigma-sharing/
http://economictimes.indiatimes.com/photo/23761348.cms
http://www.africanpeacejournal.com/wp-content/uploads/2013/05/Dabawallas-Mumbai.jpg
Eumind Project: TVET Technical and Vocational Training and Education IGEP 2016
Procedure
After a customer has deposited a letter destined for a distant address in a post box, a
postal carrier removes all the mail from the box; however, in crowded areas such as
train stations, the postmen are seen more often for faster distribution and efficiency.
The letters are then taken by the postman to the Post Office where he or she works.
The letter and mail collected by other carriers of that Post Office are placed on a
truck and taken to a Deutsche Post Centre. In rural areas, the letters need to be
collected earlier on account of the fact that these areas are located farther away
from the centre.
Eumind Project: TVET Technical and Vocational Training and Education IGEP 2016
The first step at Deutsche post is the process of culling wherein postal
workers send the collected letters through a machine that rapidly
separates mail by shape and size. The machine orients letters to make all
the addresses face the same way and ensure that they are right side up.
It then applies on the letter a postmark with the date and place
the letter was sorted along with applying cancellation lines to
prevent the stamp from being reused, thereby, protecting postal
revenue. This is known as the process of post marking.
Eumind Project: TVET Technical and Vocational Training and Education IGEP 2016
Weaknesses
future profitability the existence of various other means of sending messages could slowly lead to
decline in profits.
productivity since other means of messaging are becoming famous day by day, the incentive to
do good service is declining.
competitive market - the presence of other mail delivery companies such as FedEX give
competition which reduces profits.
Opportunities
global markets - the expansion of the postal service after joining with DHL is a good way to make
its way to markets of other countries.
growing economy - as the economy of Germany grows, profits for them increase, too.
income level is at a constant increase since income is constantly increasing, it creates incentive of
working for the workers.
Threats
increase in production costs - the availability of technology has caused an increase in the overall
cost incurred by the company.
growing competition and lower profitability preference of people towards technology and other
companies has reduced profits.
government regulations - the imposition of taxes by the government causes the company to incur
extra costs not beneficial for it.
Eumind Project: TVET Technical and Vocational Training and Education IGEP 2016
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Bibliography
http://www.focus.de/finanzen/news/so-funktioniert-die-zustellung-deutsche-post-stellt-95-prozent-allerbriefe-in-einem-tag-zu_id_4758343.html
https://en.wikipedia.org/wiki/Postal_marking
http://image.slidesharecdn.com/opticalcharacterrecognitionocr-150321071020-conversiongate01/95/optical-character-recognition-ocr-3-638.jpg?cb=1426939874
http://www.nw.de/_em_daten/_nw/2012/12/10/121210_1857_loe1.jpg
http://img.welt.de/img/kommentare/crop105923863/5399738090-ci3x2l-w540/Deutsche-Post-mussBeihilfe-in-Millionenhoehe-zurueckzahlen.jpg
https://www.bosch-si.com/media/bosch_software_innovations/images_2/company_2/customers_1/
logistik/20111124_deutschepost_dhl_w734.jpg
http://trowista.de/wp-content/uploads/2013/11/IMG_5996.jpg
http://img.welt.de/img/wirtschaft/crop121922916/8616933106-ci3x2l-w900/Briefzentrum-der-DeutschenPost.jpg
http://www.ecowoman.de/images/stories/Nachrichten/Post_Elektrorad300x200.jpg
Eumind Project: TVET Technical and Vocational Training and Education IGEP 2016
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The two pictures show a comparison between the machine services and the Dabawalas of Mumbai. There is a clear contrast between the automation in the German postal system and the use of
human labor in the dabbawala system.
By Khushi Khatri, Arjun Mehra, Nimisha Mazumdar, Sydney Zumkeller
Bibliography
https://about.usps.com/who-we-are/postal-facts/innovative-technologies.htm
http://www.themarkofaleader.com/the-dabbawala-six-sigma-sharing/
https://logisticsviewpoints.com/2014/05/14/worlds-efficient-human-logistics-network-mumbaislunchbox-supply-chain/
https://hbr.org/2012/11/mumbais-models-of-service-excellence
https://worksthatwork.com/1/dabbawallas
http://www.randomspecific.com/dabbawallas-contained-coded
http://www.wz.de/polopoly_fs/1.1185812.1355942429!/httpImage/onlineImage.jpg_gen/derivati
ves/landscape_300/onlineImage.jpg
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Bibliography
https://www.youtube.com/watch?v=EZC1czZofyY
http://www.thesaurus.com/browse/esteem?s=t
https://www.dhl.de/en/ueber-uns/unternehmensportrait/unsere-organisation.html
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Bibliography
http://smallbusiness.chron.com/flat-vs-hierarchical-organizational-structure-724.html
https://hbr.org/2012/11/mumbais-models-of-service-excellence#
http://de.slideshare.net/sandeeppatel544/case-study-of-mumbai-dabbawala-systemon-time-deliveryevery-tiime
http://www.bing.com/images/search?q=dabbawalas+coding&view=detailv2&adlt=strict&id=54DBFF41D1A
A494CB442C8266123EB89BABC8A08&selectedIndex=4&ccid=XLZ%2f2oTh&simid=608002520722181691&t
hid=OIP.M5cb67fda84e14956d8ce571f2c47fa40o0&ajaxhist=0
https://www.google.co.in/search?q=dabbawalas+working+during+mumbai+floods&biw=1024&bih=644&s
ource=lnms&tbm=isch&sa=X&ved=0ahUKEwimvtXd4qTNAhXEKcAKHWZzCGsQ_AUIBigB#tbm=isch&q=dabb
awalas++during+mumbai+floods&imgrc=_mnieV30jubOAM%3Ahttp://smallbusiness.chron.com/flat-vshierarchical-organizational-structure-724.html
https://hbr.org/2012/11/mumbais-models-of-service-excellence#
http://de.slideshare.net/sandeeppatel544/case-study-of-mumbai-dabbawala-systemon-time-deliveryevery-tiime
http://www.bing.com/images/search?q=dabbawalas+coding&view=detailv2&adlt=strict&id=54DBFF41D1A
A494CB442C8266123EB89BABC8A08&selectedIndex=4&ccid=XLZ%2f2oTh&simid=608002520722181691&t
hid=OIP.M5cb67fda84e14956d8ce571f2c47fa40o0&ajaxhist=0
https://www.google.co.in/search?q=dabbawalas+working+during+mumbai+floods&biw=1024&bih=644&s
ource=lnms&tbm=isch&sa=X&ved=0ahUKEwimvtXd4qTNAhXEKcAKHWZzCGsQ_AUIBigB#tbm=isch&q=dabb
awalas++during+mumbai+floods&imgrc=_mnieV30jubOAM%3A
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Postal Services
One of the future models is a drone. They are fast, environmentally friendly and efficient.
Drones work like planes or helicopters but there is one difference,
drones can find their way on their own or can be controlled from the
ground.
The package is lodged in the middle of the drone. Then the drone
flies straight to your house or to a special drop station. At these drop
stations the drones take on the packages and they can be delivered to these stations. DHL tested
this system as the first company of the world in the year 2016 from January to March in the small
town Reit im Winkl.
There are different companies, which are working on the drones to deliver their packages for
example Amazon, DHL, Zalando and Google.
Positive and negative aspects of the drone delivery: A positive thing about the drones is that they
are so fast, you can get your package in half an hour. They are electronically operated so they are
very environment friendly.
A negative point is that it could be very dangerous if there are so many drones in the air and it is
very easy to take down a drone by shooting it or hacking it. And it will be easy to steal the packages
when they are in the garden or in front of your house.
Consequences of using drones are: Birds could be irritated by the
drones and they could attack the drones and get hurt by them.
Another consequence is that the drones will take the jobs of the
drivers. That means the economy will be worse because of all the
workless people. And a lot of people could be disturbed by the
drones. If a drone falls down from the sky because of a mistake in
the engine, people could get hurt especially in the city.
By Aayush Kedia, Johannes Kunzelmann, Lukas Kuhn, Tim Kirrman
Bibliography
http://www.dpdhl.com/de/presse/specials/paketkopter.html
http://mumbaidabbawala.in/
http://mumbaidabbawala.in/
http://www.spiegel.de/reise/fernweh/dabbawallas-in-mumbai-indiens-bofrost-maenner-a-912656.html
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