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Text Mining tools are now available to help businesses analyze these
data.
Sentiment analysis software is able to mine text comments in an e-mail
message, blog, social media conversation, or survey form to detect favorable
and unfavorable opinions about specific subjects.
Web Mining discovery and analysis of useful patterns, trends, and insights
into a customer behavior.
Data quality audit which is a structured survey of the accuracy and level
of completeness of the data in an information system.
Data cleansing also known as data scrubbing, consists of activities for
detecting and correcting data in a database that are incorrect, incomplete,
improperly formatted, or redundant.