Knowledge identification/discovery

Knowledge creation/acquisition

Knowledge capture/storage /codification/retrieval

Knowledge sharing/transfer /flow

Knowledge Identification/Discovery

Defines what knowledge the organization needs for business

success and identifies what it has and doesnt have (as well
as what it has that it doesnt need)

Information Professional Contributions

Needs assessment

Information audit

Knowledge audit

Knowledge Creation/Acquisition
Determines where valuable knowledge is being created within
the organization (and by whom, which process, etc.), and
define what needs to be acquired from external sources

Information Professional Contributions

Select, source, and acquire external resources

Evaluate resources

Identify and rate internal information

Facilitate communities of practice

Design and develop information products

Package information

Negotiate contracts and licenses

Information/knowledge maps

Knowledge Capture/Storage/Codification/Retrieval

Supports the capture, storage, and codification of valuable

knowledge for effective retrieval.

Information Professional Contributions

Develop thesauri/ taxonomies

Index and abstract

Code

Catalogue/classify/ metadata

Ensure effective and efficient access and delivery

Train in access and retrieval

Communicate delivery options

Knowledge Sharing/Transfer/Flows
Develops a sharing culture so that knowledge is transferred efficiently to where it is needed
Information Professional Contributions
Map information/ knowledge flows

Facilitate communities of practice

Facilitate information/knowledge sharing

Defines what knowledge the organization needs for business success

and identifies what it has and doesnt have (as well as what it has that
it doesnt need)

Determines where valuable knowledge is being created within the

organization (and by whom, which process, etc.), and defines what the
organization needs to acquire from external sources

Supports the capture, storage, and codification of valuable knowledge

for effective retrieval

Develops a sharing culture so that knowledge is transferred efficiently

to where it is needed

Skills
Audit/Survey

Analysis

Evaluation

Planning

Decision-making

Prioritization

Negotiation

Project management

Communication

Team development and management

Facilitation

Skills
Selection

Acquisitions

Evaluation (content, vendor, format, delivery, etc.)

Communication

User profiling

Negotiation (with users, vendors, management)

Financial management

Mapping

Training/instruction

ransferred efficiently to where it is needed

Skills
Mapping

Analysis

Communication

Training/instructional

Team development and management

Facilitation

Needs assessment

Information audit

Knowledge audit
Select, source, and acquire external resources

Source and evaluate external information

Identify and evaluate internal information

Facilitate communities of practice

Design and develop information products

Package information

Negotiate contracts and licenses

Develop thesauri/ taxonomies

Index and abstract

Code

Catalogue/classify/ metadata

Ensure effective and efficient access and delivery

Train in access and retrieval

Communicate delivery options

Map information/ knowledge

Facilitate communities of practice

Skills
Thesauri/taxonomy development

Indexing

Abstracting

Coding

Cataloguing and classification

Metadata application

Training/instruction

Communication

Negotiation

Facilitation

Search and retrieval

Knowledge

Personal Attributes

Of the organization

Confident

-Political
-Cultural

Effective communicator

-Social
-Economic/Financial

Self-starter

-Technical
-Structure

Collaborative

External Environment

Flexible

Industry

Open-minded

Social networks

Able to learn

Inquisitive

Knowledge

Personal Attributes

Of the organization

Effective communicator

-Political
-Cultural

Self-starter

-Social
-Economic/Financial

Collaborative

-Technical
-Structure

Flexible

External Environment

Open-minded
Information seeking behavior

Able to learn
User behaviors and preferences

Inquisitive
Legislation
Proactive
Content
Risk-taker
Industry
Confident
Learning styles

Knowledge

Personal Attributes

Information organization

Effective communication

User behaviors and preferences

Confident

Technical infrastructure

Collaborative

Learning styles

Open-minded

Knowledge

Personal Attributes

Of the organization

Effective communicator

-Political
-Cultural

Self-starter

-Social
-Economic/Financial

Collaborative

-Technical
-Structure

Flexible

External Environment
Open-minded
Industry
Inquisitive
Social networks
Proactive
User behaviors and preferences
Risk-taker

Confident

1. Technical Processing
a. Accessioning
b. Classification
c. Cataloguing
d. Invoice and payment processing

2. Collection development
a. identifying the resources for LRCs collection
b. Resource procurement

3. Serial Control
a. Journal subscription
b. Invoice and payment processing
c. E-journals activation

4. Reference and Information Services

a. Answering to the reference queries received from user groups
b. Sourcing out content for various information products

5. Information products
a. Designing and deploying the various information products
In addition to all the above mentioned activities, they would also need to attend to regular counter duties.

KM Systems Factors

Understanding

Key Resulting Areas of Information Management

Professionals
Needs assessment / User Survey

Knowledge identification/discovery

Defines what knowledge the organization

needs for success and identifies what it has Information audit
and doesnt have (as well as what it has
that it doesnt need)
Knowledge audit
Select, source, and acquire external resources
Source and evaluate external information

Knowledge creation/acquisition

Determines where valuable knowledge is Identify and evaluate internal information

being created within the organization (and
by whom, which process, etc.), and defines Facilitate communities of practice
what the organization needs to acquire from Design and develop information products
external sources
Package information
Negotiate contracts and licenses
Develop thesauri/ taxonomies
Index and abstract
Codeing

Knowledge capture/storage /codification/retrieval

Supports the capture, storage, and

codification of valuable knowledge for
effective retrieval

Catalogue/classify/ metadata
Ensure effective and efficient access and delivery
Train in access and retrieval
Communicate delivery options

Knowledge sharing/transfer /flow

Map information/ knowledge

Develops a sharing culture so that
knowledge is transferred efficiently to where
it is needed
Facilitate communities of practice

Strong

Moderate

Week

Knowledge Identification/Discovery
Defines what knowledge the organization needs for business success
and identifies what it has and doesnt have (as well as what it has
that it doesnt need)
Information Professional Contributions
Needs assessment

Information audit

Knowledge audit

Knowledge Creation/Acquisition
Determines where valuable knowledge is being created within the
organization (and by whom, which process, etc.), and define what
needs to be acquired from external sources
Information Professional Contributions
Select, source, and acquire external resources

Evaluate resources

Identify and rate internal information

Facilitate communities of practice

Design and develop information products

Package information

Negotiate contracts and licenses

Information/knowledge maps

Knowledge Capture/Storage/Codification/Retrieval
Supports the capture, storage, and codification of valuable knowledge
for effective retrieval.
Information Professional Contributions
Develop thesauri/ taxonomies

Index and abstract

Code

Catalogue/classify/ metadata

Ensure effective and efficient access and delivery

Train in access and retrieval

Communicate delivery options

Knowledge Sharing/Transfer/Flows
Develops a sharing culture so that knowledge is transferred efficiently to where it is needed
Information Professional Contributions
Map information/ knowledge flows

Facilitate communities of practice

Facilitate information/knowledge sharing

Skills

Knowledge

Audit/Survey

Of the organization
-Political

Analysis

-Cultural
-Social

Evaluation

-Economic/Financial
-Technical

Planning

-Structure

Decision-making

External Environment

Prioritization

Industry

Negotiation

Social networks

Project management

Communication

Team development and management

Facilitation

Skills

Knowledge

Selection

Of the organization
-Political

Acquisitions

-Cultural
-Social

Evaluation (content, vendor, format, delivery, etc.)

-Economic/Financial
-Technical

Communication

-Structure
External Environment

User profiling
Information seeking behavior
Negotiation (with users, vendors, management)
User behaviors and preferences
Financial management
Legislation
Mapping
Content
Training/instruction
Industry

Learning styles

Skills

Knowledge

Thesauri/taxonomy development

Information organization

Indexing

User behaviors and preferences

Abstracting

Technical infrastructure

Coding

Learning styles

Cataloguing and classification

Metadata application

Training/instruction

Communication

Negotiation

Facilitation

Search and retrieval

ed efficiently to where it is needed

Skills

Knowledge

Mapping

Of the organization
-Political

Analysis

-Cultural

-Social
Communication

-Economic/Financial

-Technical
Training/instructional

-Structure
External Environment

Team development and management

Industry
Facilitation
Social networks

User behaviors and preferences

Personal Attributes
Confident

Effective communicator

Self-starter

Collaborative

Flexible

Open-minded

Able to learn

Inquisitive

Personal Attributes
Effective communicator

Self-starter

Collaborative

Flexible

Open-minded

Able to learn

Inquisitive

Proactive

Risk-taker

Confident

Personal Attributes
Effective communication

Confident

Collaborative

Open-minded

Personal Attributes
Effective communicator

Self-starter

Collaborative

Flexible

Open-minded

Inquisitive

Proactive

Risk-taker

Confident