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Winning Employee Engagement

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Overview

Recent studies on employees have shown that the quality of Employee engagement can
determine the business performance of an organisation. The results is than see in increasing
shareholders' value, lower attrition rate, better employee satisfaction and better employee
retention rate.
This programme is designed to help senior executives and managers identify the drivers of
engagement in their staff and work with them to build a culture of engagement in their
organisation.

Learning Outcomes

At the end of this programme, participants will be able to:

Articulate why traditional reward and recognition programmes fail in many organisations
Identify the areas where they need to work on to establish and maintain a culture of
engagement
Demonstrate understanding on how employee engagement can impact on the business
performance of the organization
Develop and cultivate persuasive and influencing skills
Design an action plan on how to foster engagement across a multi-generational
workforce
Contribute questions to survey tool to measure employee engagement
Brainstorm on and implement a model to cultivate a culture of engagement in the
organisation

Who Must Attend

Management team
Heads of Departments
Senior executives
Team Leaders

Course Details

Day One

Module 1: The Meaning of a Culture of Engagement

In this session, participants will be made aware of the culture of engagement. They will be
given the opportunity to give their observations on why the traditional system of reward and
recognition fail in many organisations.
Key Learning Points:
Why traditional reward and recognition approach fail
Identifying the values of staff
Employee engagement vs. Engagement motivation
Module2: Gaining Employee-Organisational Alignment
In this session, participants will realize that the challenge for businesses is to create an
environment where employees understand and commit to the companys direction, strategy
and goals. An organizational framework that addresses all the components of a business will
be introduced to the participants. Participants will be encouraged to give their input into each
component.
Key Learning Points:

A fit for purpose organizational structure

People, systems and processes
Leadership
A positive work environment
Organizational framework

Module 3: Engagement Drivers

In this session participants will learn that engagement leads to higher financial performance,
higher customer satisfaction and higher employee retention. Participants will identify the
engagement drivers and work on them.
Key Learning Points:
Identify the engagement drivers in your company
How well are we doing?
Areas to ask in questionnaires to identify engagement drivers
Module 4: Persuasion Is Influencing
In this session, participants will learn to use the techniques of persuasion so as to influence the

people around them to be engaged. Participants will learn to develop and use the listening and
questioning techniques.
Learning Areas
Listening techniques
Questioning techniques
Consultative techniques
Module 5: Fundamentals of Influencing Skills
In this session, participants will be coached on the fundamental techniques of influencing skills.
Learning Areas:

Pull dont Push

Getting the other person to be involved in discussion
Persuade, dont manipulate
Focus on behavior rather than personality
Seek to understand

Day Two
Module 6: Persuasive and Influential Behaviours
In this session, participants will learn how to cultivate persuasive and influential behavior.
Learning Areas:

What image do you want to project?

Developing a strong enthusiastic voice
Speaking fluently without hesitation
Using open ended questions

Module 7: Creating An Engaged Workforce

In this session, participants will be coached on practical techniques on to how to get the
workforce engaged in their work.
Learnin Points:
Commitment to organisations core values
The C O M M I T Approach
Module 8: Putting It All Together
-Review, Reinforce and Action Plan

Methodology

Interactive and participative

Case Studies
Role Plays

 Debriefing Sessions

Course Leader

Mr T. Veloo (Dr)
Mr Veloo has extensive experience in the field ofoperations performance
improvementparticularly in various manufacturing and services industries. He is not only
anexcellentandresourceful trainer, he is also skilled in management and leadership of
organizations. He graduated with an honours degree in Management and Biochemistry from
University of Science Malaysia in 1987.
He started his career in the manufacturing operations as a Production Executive and gradually
moved in various managerial positions such as Production Manager Packaging Manager,
Planning and Logistics Manager, Sales Manager and Factory Manager. To name a few of the
organizations that he has worked for are Carsem semiconductor, Baxter Healthcare, London
Rubber Company, Solectron, Mona Industries and Asiatic Dipped Products. This experience
has given him a thorough understanding of the opportunities and problems involved with
managing work.
While working in the manufacturing sector he pursued an MBA program from University
Kebangsaan Malaysia, majoring in General Management in 1998. Upon completion of his
MBA, he dedicate his time in training, learning and human resources development.
To date he has conducted more than 900 training program mainly in the area ofemployee
development, customer management and operations management/ improvement. He is
a very versatile trainer not only on the topics that he could train but a bilingual trainer as well.
His fluency in Bahasa Malaysia and English has given him a competitive advantage especially
in the present workplace condition
During his career as a corporate trainer he realized a major concern by organizations
regarding Transfer of Learning which he became interested to explore. He realized that
organizations became concerned in sending their employees for trainings, as they dont seem
to transfer their knowledge/skills gained back to the workplace. Due to this he pursued his
Ph.D in 2007 in order to identify the barriers to Training Transfer. Besides trainings, he also
lectures part time in various higher learning institutions for their Degree and Masters
programmes. To name a few are University of Malaya, University of Technology Malaysia and
University Putra Malaysia.
Mr Veloo has conducted a great deal of trainings in many business areas for government
organizations and private sectors such as Ministry of Defence, TLDM, UMW, Titan Group, CS
Metal Industries, Sharp Roxy, Petronas, ShinEtsu Sdn. Bhd., Triplus Industry, Metrod Sdn.
Bhd., Shinko Electronics, Green Riverwood, Omron Malaysia Sdn. Bhd., Hap Seng
Consolidated Bhd., YTY Industry, Maruyama Sdn. Bhd,Top Glove etc. .He has provided quality
trainings to more than 5000 clients over the past ten years.
He is a certified trainer with PSMB and to date has also conducted TNA projects and Train the
Trainer programs for several companies. He is also a certified business coach representing
University Malaya in coaching programs. Participants receiveenhance
benefitsandimpactful resultsfrom his training programmes because of hisvast industrial
exposureinvarious areas.

He empowers people to increase their limits, level of commitment, higher level of performance
of the individual, team and the organization in achieving organizational goals.

Testimonies

Investment

In house arrangement only.

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