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Developing and Implementing Key Performance Indicators

(KPI) And Key Results Area (KRA)

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Overview

This training focuses on Key Performance Indicators, also known as KPI or Key Success Indicators (KSI), help an
organization define and measure progress toward organizational goals.
Once an organization has analyzed its mission, identified all its stakeholders, and defined its goals, it needs a way
to measure progress toward those goals. Key Performance Indicators are those measurements.

Learning Outcomes

By the end of the course, you will be able to:

1. Defining KPI and its relevance to your areas of responsibility.

2. Setting expectations and working together to improve performance.
3. Assessing and reviewing performance strengths and weaknesses.
4. Enhancing awareness of obstacles to success and taking actions to overcome them.
5. Contributing to organizational objectives

Who Must Attend

Supervisors, Executives, Managers, Senior Management and anyone who needs to handle
their areas well.

Course Details

Day Employees Performance and Business Success

Performance Management Vs. Performance Appraisal
Performance Management Cycle
Linking of Organizational Goals, Departmental Goals,
Distinguish Job Descriptions, Key Result Areas (KRAs), Key Performance Indicators
(KPIs) and Rating Forms
How to extract Key Result Areas from Target Based as wellas support Jobs
How to Assign Weightage to Key Result Areas (KRAs)
How to Write Key Performance Indicators (KPIs) - Exercise
Role of HR Professionals, Line Managers and Employees in Performance Management.
Developing Performance Management Policy, its Administrative Procedures and Forms
Performance Management Reporting System
Managing Team Performance and Communication

Methodology

Interactive Presentation, Group Activities and Group Presentation and Debriefing and lots of
interactions.

Course Leader

JOANNE NG
Joanne has over 15 years of experience in organizational development, training and human
resource management in the areas of recruitment, performance management, training and
development, and succession planning. She spent 7 years as a Human Resource (HR)
practitioner in a multinational corporation with stints in HR corporate, factory as well as Sales.
She is an accredited MBTI Trainer.
Some of her accomplishments included an enhanced performance management system which
included a post evaluation that was recognized as a best practice by the companys
headquarters in Switzerland design and implementation of career ladder, with a deeper
succession planning process.
Joanne was a training consultant for outdoor experiential learning programs specialized in
leadership and team building, She has facilitated outdoor experiential learning for the Rotarys
Youth Leadership Program and the Malaysian Institute of Management (MIM)s Tun Razak
Youth Leadership Program. Other projects that Joanne was involved include facilitating
feedback sessions for teams and on a broader scale, employee feedback sessions for
organizations, MBTI (Myers-Briggs Type Indicator) team awareness sessions and facilitating
the development of shared values for organizations.
Joanne has also trained managers and supervisors on Management and Supervisory
Development comprising participation at the local and regional level, Performance
Management, Interviewing Skills, Coaching Skills, Leading & Building Teams and HR related
programs like Talent Management and HR Development Programs.
Some of the organizations that she has trained and worked with include Philip Morris, Godfrey
Phillips, UMW, Telekoms Malaysia, EON Bank, Carrefour, ASTRO, AEON, NTT-MSC Sdn
Bhd, DELL, Honda, Malaysian Institute of Management (MIM).


Testimonies

Investment

In house arrangement only.

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