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Extend the Reach of Your Cisco

Video Solution with Cisco Jabber


Guest
Seongho Hong, Technical Marketing Engineer
BRKUCC-2086

Agenda

Introduction

Deployment Architecture

Clustering Jabber Guest

Key Configurations

Jabber Guest SDK

Closing Thoughts

Introduction

What is Cisco Jabber Guest?

An on-premises based B2C video solution from Cisco

Allows business to extend collaboration to its customers, partners, suppliers alike

Guest initiates voice/video session into business from desktop browsers or on mobile

URLs on public web sites or in email or customized mobile applications

Calls to employees, remote experts or customer care

BRKUCC-2086

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

Jabber Guest within Cisco Jabber Portfolio


Guest Users

DMZ

Enterprise Users
Office Workers

Cisco Jabber Guest

Cisco
Expressway

Remote Workers

Cisco Jabber

Cisco Jabber

BRKUCC-2086

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

Jabber Guest Key Features

Simple and registration-free access


to enterprise video

HTTP based call control (WebRTC


compatible)

Firewall/NAT traversal

REST APIs on server for link management

Guest users can use:

1:1 or conference call


Video or audio-only option
Pre-call confirmation with video
preview

Mid-call features for guest users

Keypad (DTMF)
Mute audio or video
Full-screen video
Camera or audio device selection
Self-view

iPhone and iPad


Android smartphone and tablets
Windows IE, Firefox, Chrome browsers
Mac OSX Safari, Firefox, Chrome browsers

BRKUCC-2086

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

Brilliant High-Definition Video for Guest Users

Standards based audio and video engine


Video H.264 AVC (up to 720p)
Audio* Opus, G.722, G.722.1, G.711a/-law, G.729a

Best quality video in any circumstances

Optimized for each platform


Cisco ClearPath technology
Video rate adaption (RTCP)

TelePresence interoperable

Personal to immersive room-based


Point to point or to conference bridge
* Note:
- Opus delivers market requirement for low bandwidth / dirty network codec. It requires Unified CM 11.0 or higher.
- G.722 is a wideband codec preferred over G.711 by Unified CM.
- G.722.1 requires Unified CM 8.6(1) or higher.
BRKUCC-2086

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

Guest User Experiences


Sales Department

Web SDK for Desktop Browser


Web Brower on Desktop
(Plug-in or add-on required)
Mobile SDK for
Mobile Application

Native Jabber Guest


Application on Mobile
BRKUCC-2086

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

Browser Plug-in and Add-on for Guest User


One time download/install on guest users computer

Safari

Internet Explorer

Chrome

Firefox

BRKUCC-2086

Two-step process!

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

10

Key Use Cases for Jabber Guest


Enhance Customer
interactions

Extend Experts Reach


and Productivity

Offer Temporary Guest


Access across
Businesses, Governments

Add voice, video, and data sharing to your website,


email communications, and mobile applications
Customer Care in retail and financial services

Extend unified communications benefits to the entire


ecosystem of an enterprise
Involving experts in healthcare, financial services,
and education

Help associates, customers, partners, suppliers,


consultants, etc. reach your employees
HR interviews

BRKUCC-2086

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

11

Jimmy Kimmel Live!


Wall of America Powered by Cisco
Fans, celebrities appear
on the show
using Jabber Guest
integrated into the Jimmy
Kimmel Live! portal

Wall of America on The Broadcast

BRKUCC-2086

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

12

Jabber Guest Work Flow in Wall of America


Jabber Guest User

JKL Web Sign Up

JKL Producer
Wall of
America

Participant gets
added to
database
JKL Producers use database to
select participants
to interview for the show

Unique Jabber Guest URL created:


https://example.com/call/JohnDoe

Selected users will receive an email with Guest URL and time of meeting
Select participants click URL to talk to JKL producers using unique URL JKL Producers
screen users
When ready, producers transfer
the video directly to WOA

BRKUCC-2086

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

13

Available
Today

Cisco Jabber Guest 10.6

BFCP-based desktop sharing (from


business to guest)

Swipe between shared content and


far-end view
Toggle self view
Zoom and pan
Up to 2Mbps

G722 wideband codec support

Move/hide self-view on desktop

MR1 (10.6.8)

MR2 (10.6.9)

iOS 9 full support


Mac OS X 10.11 support
Android 6.0 support
Opus codec support
Start call without video (audio only)
Auto start call, skip self preview screen

MR3 (10.6.10)

Internet Explorer 11 support on Windows 10

VMWare ESXi 6.0 support

MR4 (10.6.11)

Mobile APIs to disable runtime logging


BRKUCC-2086

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

14

Jabber Guest User Experience


Demo

Deployment Architecture

Jabber Guest Solution Architecture


Consumer/ Partner
(from public website or in email)

Business
(Remote Experts, Customer Service)

Public Internet

Enterprise
Cisco
Expressway
Jabber Guest
Server
Unified CM or
Business Edition

BRKUCC-2086

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

17

Required Components Foundation


Internet

DMZ

Expressway-C
(VCS-C) (X8.2 or
higher)

Enterprise

Expressway-E
(VCS-E) (X8.2 or
higher)

Guest User
Desktop browser
Jabber Guest Mobile

Custom mobile app


(or web page)
developed using
Guest SDK

Jabber Guest
Server

Unified CM or
BE 6000 (8.6
or higher)

MCU
(Optional)

VCS: Cisco TelePresence Video Communication Server


MCU: Multipoint Control Unit
BRKUCC-2086

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

18

Jabber Guest Server

Deployed as a virtual server using .ova file from Cisco

Requires VMware vSphere 5.0 or higher as the hypervisor

Uses CentOS 6.7 64-bit

Server models including Cisco Business Edition 6000 (BE6000),


Cisco Business Edition 7000 (BE7000), and UC on UCS Tested
Reference Configurations with a Full UC Performance CPU

Highly recommend using the Cisco UCS to simplify and maximize


performance

BRKUCC-2086

Other requirements:
2 logical CPUs with
1 core per CPU
100 GB storage
4 GB RAM

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

19

Jabber Guest Basic Deployment Example


Internet

DMZ
Expressway-C
(VCS-C)

Enterprise

Expressway-E
(VCS-E)

Guest User

Unified CM or
BE 6000
HTTP-based
call control
SIP
RTP/SRTP

Jabber Guest
Server

MCU
(Optional)

Jabber Guest serves up JavaScript call control based on URL


Jabber Guest converts HTTP call request to SIP INVITE

STUN/TURN

BRKUCC-2086

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

20

Basic Call Message Flow


Jabber Guest User

Expressway-E

TLS
Handshake

Expressway-C

TLS
Handshake

Call Control HTTP(S)

Jabber Guest Server

(Non-)TLS
Handshake

HTTP-based
call control
SIP

TURN Relay
Credentials via
Expressway API

Client got TURN


Relay credentials
TURN STUN
Binding

Enterprise
Endpoint

Unified CM

RTP/SRTP
STUN/TURN

Call button will appear on the guest client


when the binding was successful.
Call Control HTTP(S)
SIP (TLS)

(s)RTP

sRTP
sRTP

SIP (TLS)

SIP (TLS)

(s)RTP

(s)RTP

(s)RTP
BRKUCC-2086

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

21

Expressway-E/VCS-E Single NIC Deployment Model


Internet

DMZ
Expressway-C
(VCS-C)

Expressway-E
(VCS-E)

Enterprise

SINGLE NIC

Guest User

Public IP
or
NAT IP

HTTP-based
call control
SIP
RTP/SRTP

Private IP

Unified CM or
BE 6000
Jabber Guest
Server

STUN/TURN

MCU
(Optional)

SIP call control is between Jabber Guest server and Expressway-C (VCS-C)
When using NAT on the Internet-DMZ interface, Jabber Guest server remaps SDP from the
NAT IP to the Expressway-E (VCS-E) Private IP
Does not use Expressway (VCS) traversal zone for media (uses port range)
BRKUCC-2086

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

22

Expressway-E/VCS-E Dual NIC Deployment Model


Internet

DMZ
Expressway-C
(VCS-C)

Expressway-E
(VCS-E)

Enterprise

DUAL NIC

Guest User

Public IPe

Public IPi
or

NAT IP

HTTP-based
call control
SIP
RTP/SRTP

Private IPe

Private IPi

Unified CM or
BE 6000
Jabber Guest
Server

STUN/TURN

MCU
(Optional)

SIP call control is between Jabber Guest server and Expressway-E (VCS-E)
When using NAT on the Internet-DMZ interface, Jabber Guest server remaps
SDP from the NAT IP to the Expressway-E (VCS-E) external Private IP
Uses Expressway (VCS) traversal zone for media
BRKUCC-2086

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

23

VCS-Registered Endpoint via Unified CM


Internet

DMZ
Expressway-C
(VCS-C)

Enterprise

Expressway-E
(VCS-E)

Guest User

Unified CM or
BE 6000
Jabber Guest
Server

HTTP-based
call control
SIP
RTP/SRTP

STUN/TURN

VCS

Requires Jabber Guest 10.5 or higher


Supports calls to VCS-registered endpoints where Unified CM is in the call signaling path
Does not support the deployment without Unified CM
BRKUCC-2086

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

24

Jabber Guest in Customer Care Environment


Internet

DMZ

Enterprise

Expressway C
(VCS C)

Expressway E
(VCS E)

Guest User

UCCE/PCCE/UCCX

HTTP-based
call control
SIP
RTP/SRTP

STUN/TURN

Jabber Guest
Server

UCCE 10.0 in Remote Expert 1.9 CVD and PCCE 10.5


UCCX 10.5 validated up to 100 sessions
Video in queue through MediaSense
Rich video experience, including HD
BRKUCC-2086

Cisco UBE,
VXML-GW
Cisco
UCM

MCU
MediaSense

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

25

Jabber Guest without Expressway (VCS)


Internet

DMZ

Only for lab testing or PoC (Proof of Concept)


NOT supported as production deployment

Expressway C
(VCS C)

Enterprise

Expressway E
(VCS E)
SIP Trunk
Unified CM or
BE 6000
Jabber Guest
Server

The guest user has to


be inside the network!
BRKUCC-2086

Guest User

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

26

Clustering Jabber Guest

Jabber Guest Cluster

Primarily for high availability and redundancy

Same scale as a single standalone server

Jabber Guest
Server Standalone

Targeting 2,000 concurrent sessions via a


standalone server
Or

Jabber Guest server priority is set in


Expressway-C (VCS-C)

In multi-cluster environments, clusters are


independent of each other

Setup and manage cluster via platform CLI

Jabber Guest Cluster

Primary

BRKUCC-2086

Secondary Secondary

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

28

Key Steps to Setup Jabber Guest Cluster


On Jabber
Guest Server

On Jabber
Guest Server

On Expressway
or VCS

On Expressway
or VCS

Initiate clustering by nominating one of the servers as


Primary
Set other two servers as Secondary and have them join the
cluster
Add Jabber Guest servers in the cluster with associated
priority
Create a neighbor zone for each Jabber Guest server

BRKUCC-2086

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

29

Jabber Guest Clustering Nominating Primary Node

Access the 1st Jabber Guest server via CLI root access
1
You will need to use
this cluster
administrator
account information
to add the Secondary
servers.

BRKUCC-2086

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

30

Jabber Guest Clustering Nominating Primary Node

Changes will not take affect until Tomcat service is restarted


4

BRKUCC-2086

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

31

Jabber Guest Clustering Adding Secondary Nodes

Access the 2nd Jabber Guest server via CLI root access

Make the server to join the cluster (this will erase all current configuration in the server and
copy the configuration from the Primary node)
[root@jabberguestnodeB ~]# cluster join 10.99.150.155
WARNING This operation will clear all existing data on this server.

Restart Tomcat for changes to take effect

Repeat the above steps on the 3rd Jabber Guest server

Enable communications between the Secondary servers

On the 1st Secondary server, enter cluster allow <the 2nd Secondary server IP or hostname>
On the 2nd Secondary server, enter cluster allow <the 1st Secondary server IP or hostname>

Check the cluster status by typing cluster status

[root@jabberguestnodeC ~]# cluster status


10.99.150.155 PRIMARY
10.99.150.156 SECONDARY
---> 10.99.150.157 SECONDARY
BRKUCC-2086

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

32

Important Considerations for Clustering

Only 3-node cluster is supported (3 operational servers are required for full
redundancy)

When a secondary server joins a cluster, all of the data on the secondary server
gets erased (If you need to retain the data, back up the secondary server before
joining it to the cluster)

After a server is removed from its cluster, it cannot be run as a standalone Cisco
Jabber Guest instance (the server must be reinstalled to become standalone)

Configure SIP trunk in Cisco Unified CM (for lab purpose) or zone in


Expressway (VCS) to each server in the cluster

Allow some time (1 to several seconds) for new call links to be replicated to all
the servers when they are added in one of the servers in the cluster
BRKUCC-2086

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

33

Key Configurations

Expressway Option Key Requirements


Expressway-C

Expressway-E

Important: Advanced Networking (AN)


license is required for the Dual NIC
Expressway-E deployment.

BRKUCC-2086

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

35

Trunks and Zones Configuration Example


Expressway-E
(VCS-E)

DMZ

UC
Traversal
Zone

Use VCS SIP trunk template on


Unified CM (CCS, Device Pool)

Expressway-C
(VCS-C)

SIP Trunk
Neighbor
Zone

UC
Traversal
Zone

Unified CM or
BE 6000

Neighbor
Zone

SIP
Server

Neighbor Zone:
One per each Jabber Guest server
Created on Expressway-C (VCS-C)
for Single NIC Deployment

Jabber Guest
Server

Created on Expressway-E (VCS-E)


for Dual NIC Deployment

BRKUCC-2086

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

36

Trunks and Zones Configuration Example (Cont.)


Unified CM

Expressway-C (VCS-C)

Expressway-E (VCS-E)

BRKUCC-2086

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

37

Call Control and Media Configurations


Call Control and Media
SIP
Cisco Expressway-C

Cisco Expressway-E
Cisco Expressway-E Address Map

BRKUCC-2086

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

38

Configuring Call Routing Options


Choose this option
for all production
deployment.

Typically used only in


a lab environment for
basic testing before
Expressway (VCS) is
introduced.

BRKUCC-2086

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

39

Configuring SIP

The SIP domain will be


used to complete the
destination address when
the domain part was not
included in Destination
during the call link
creation

Choose the 1st option to


leverage Expressway-C load
balancing.
Choose the 2nd option when
multiple Expressway-C
addresses are specified
above.

Multiple Expressway-C
addresses can be
entered for load
balancing (comma
separated, no space)

The 3rd option is for the Dual


NIC deployment.
BRKUCC-2086

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

40

Configuring TURN Credentials


Multiple Expressway-C addresses
can be entered for load balancing
(comma separated, no space).
Choose the 1st option to leverage
HTTP load balancing from the Cisco
Expressway-C by sending TURN
credential requests to the Cisco
Expressway-C that sent the HTTP.
Choose the 2nd when multiple
Expressway-C are specified above.
Jabber Guest server requires admin
credentials of Expressway-C to
access TURN API to reserve TURN
resource.
BRKUCC-2086

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

41

Configuring TURN Server


Multiple Expressway-E
addresses can be
entered for load
balancing (comma
separated, no space)
In a large ExpresswayE deployment, up to 6
ports can be configured
for load balancing (e.g.
3478-3483)
BRKUCC-2086

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

42

Configuring Static NAT

If static NAT is used on


Expressway, turn on Static
NAT mode and enter IP
NAT information on Jabber
Guest.

BRKUCC-2086

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

43

Expressway (VCS) Certificate in Jabber Guest

Add Expressway (VCS)


certificate to Jabber
Guest to enable SIP
over TLS between
Expressway (VCS) and
Jabber Guest.

BRKUCC-2086

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

44

Adding Jabber Guest Call Links

Administrator configures call links

No hard limit on the max number of links


(25,000 links were tested by Cisco)

Examples

URL dialing:
https://example-jabberg.com/call/janedoe@example.com

8-digit domain name:


https://example-jabberg.com/call/12345678@example.com

Custom:
https://example-jabberg.com/call/ServiceDepartment

BRKUCC-2086

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

45

Configuring Call Link Details

Set time boundaries on links lifetime


Set timer to start a call automatically
(works on both web and mobile clients)
Set policy to control the guest users
ability to add video in his/her calls
BRKUCC-2086

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

46

Ad-Hoc Call Link

More open approach (let guest users


enter the info about the destination)

Call link does not exist in Jabber Guest


database

Must be enabled to route calls

Call will be sent to Expressway or


Unified CM using the route string (string
right next to /call/ in the call link)

System-wide

Route String

Ad Hoc Call Link Example:


https://jabberguest.example.com/call/seongho@example.com
This call link
doesnt exist in
the database.
BRKUCC-2086

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

47

Managing Call Links in Bulk

Multiple call links can be managed via


Jabber Guest APIs (server-side RESTful
APIs)

APIs can create, update, delete or


retrieve information about call links

One API call per second is recommended


(e.g., creating no more than 60 call links
in one minute)

POST https://{jabberguest}/cjg-api/rest/links HTTP/1.1


{
"isEnabled":"true",
"requestPath":"tech_support",
"destination":"5555",
"displayName":"(name not available)",
"callerName":"jsmith",
"validBefore":"2015-03-25T19:19:17.200Z",
"linkPrefix":"https://jabberguest/call/",
"useUniqueSipAlias":"false"
}

https://developer.cisco.com/site/jabberguestsdk/documents/guest-server-api/v10_6_9/#introduction

Example of Create Link Request

BRKUCC-2086

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

48

Deployment Considerations

The request path in the call link cannot be changed once the link is created

Do not to modify any files on the Jabber Guest server

When Expressway is not deployed, limit your testing only with guest users who
can access the internal network where Jabber Guest server resides

You must have a separate Expressway-C and Expressway-E pair or cluster for
Mobile and Remote Access (cannot use the same setup for both Jabber Guest
and Mobile and Remote Access)

BRKUCC-2086

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

49

Jabber Guest SDK

Jabber Guest SDK for Web

Simple way to implement Jabber Guest


video call function within a web page on
desktop or laptop

The call widget can be embedded using


iFrame element

Navigating away from the active call page


will end the call (Jabber Guest will first
prompt the user to confirm the close)

Hyperlink can be used to add the call link


on a web page

<div>
<iframe id="jabberguest"
src="https://jabberguest.example.com/call/1000?widget
=true">
</iframe>
</div>

The widget is set up to call extension 1000, and to use


Jabber Guest server at jabberguest.example.com.

BRKUCC-2086

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

51

Jabber Guest SDK for Mobile

Sample
Projects

Sample
Projects

APIs

APIs

Tutorials &
References

SDK

Tutorials &

References

SDK for
Android
SDK for
Apple iOS
BRKUCC-2086

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

52

Example: Simple SDK Integration on Apple iOS


Using Pre-Packaged View Controller Class
CJGuestCallViewController
Your Apps UI

Your Apps UI

Preview
Live Video
Support

Live Video
Support

In Call View

Call

BRKUCC-2086

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

53

Example: Simple SDK Integration on Android


Using Activity
JabberGuestCallActivity
Your apps UI

Your apps UI

Preview
Live Video support

Live Video support

In Call
View
Call

BRKUCC-2086

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

54

Example: Advanced SDK Integration on Apple iOS


Using Custom Views
Remote video using
Your Apps UI

Live
Video
Support

remoteView

Call bar view using

CJGuestCallBarView

Self video using

selfView

BRKUCC-2086

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

55

Example: Advanced SDK Integration on Android


Using Custom Views

Your Apps UI

Live Video
Support

Remote video using

RemoteView

Call bar using

CallBarView

Self video using

SelfView
BRKUCC-2086

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

56

Activation License for Cisco H.264 AVC in 3rd Party Apps


3rd parties must use the activation
mechanism of Jabber Guest SDK for
iOS/Android in their apps to be
covered by Ciscos H.264 license and
royalty payments to MPEG-LA
Your
custom
mobile app
with Jabber
Guest SDK

Guest users must activate one time


before calls are made

Calls
activated in
your custom
mobile app

Important: 3rd parties that use Jabber Guest SDK for


iOS/Android in their apps without the Cisco activation
mechanism will need to license H.264 from MPEG-LA
and pay them royalties.
BRKUCC-2086

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

57

Closing Thoughts

Takeaways
Cisco Jabber Guest is a great solution to:

Expand your business reach and cut costs

Enrich your interactions with customers, partners, and suppliers

Make experts easily accessible by people outside of your organization

Increase customer satisfaction resulting in more business

BRKUCC-2086

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

59

https://developer.cisco.com/site/
jabber-guestsdk/guestsdk/

Jabber Guest in Cisco DevNet

BRKUCC-2086

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

60

Cisco Jabber Early Adopter and Beta Trials in CCP

https://communities.cisco.com/community/technology/collaboration/usergroups/collaboration
BRKUCC-2086

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

61

Complete Your Online Session Evaluation

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Complete your session surveys


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2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

62

Continue Your Education

Lunch & Learn

Meet the Engineer 1:1 meetings

Related sessions
BRKUCC-2801 Enabling External Collaboration and Federation with Expressway
BRKCOL-2021 Troubleshooting Collaboration Edge

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Influence product direction

Access to early adopter & beta trials

Join in World of Solutions


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Connect in private online community

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Collaboration NDA Roadmap Sessions Mon & Tues


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BRKUCC-2086

2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

64

Collaboration Cisco Education Offerings


Course

Description

Cisco Certification

CCIE Collaboration Advanced Workshop (CIEC)

Gain expert-level skills to integrate, configure, and troubleshoot complex


collaboration networks

CCIE Collaboration

Implementing Cisco Collaboration Applications


(CAPPS)

Understand how to implement the full suite of Cisco collaboration


applications including Jabber, Cisco Unified IM and Presence, and Cisco
Unity Connection.

CCNP Collaboration

Implementing Cisco IP Telephony and Video


Part 1 (CIPTV1)

Learn how to implement Cisco Unified Communications Manager, CUBE,


and audio and videoconferences in a single-site voice and video network.

CCNP Collaboration

Implementing Cisco IP Telephony and Video


Part 2 (CIPTV2)

Obtain the skills to implement Cisco Unified Communications Manager in a


modern, multisite collaboration environment.

Troubleshooting Cisco IP Telephony and Video


(CTCOLLAB)

Troubleshoot complex integrated voice and video infrastructures

Implementing Cisco Collaboration Devices


(CICD)

Acquire a basic understanding of collaboration technologies like Cisco Call


Manager and Cisco Unified Communications Manager.

Implementing Cisco Video Network Devices


(CIVND)

Learn how to evaluate requirements for video deployments, and implement


Cisco Collaboration endpoints in converged Cisco infrastructures.

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