Professional Documents
Culture Documents
NOTE: If the Attention light, and either the Paper out light or the Ready light are lit, restart the procedure. T
Attention , Ready , and Resume lights cycle from front to back until the process is complete. The product th
enters the Ready state.
To perform an NVRAM initialization on the HP Color LaserJet CP1510 Series printer:
1. Turn the product off.
2. Simultaneously press the Right arrow button and the X button. Keep these buttons depressed as you turn
product on.
3. When Permanent storage init. appears on the display, release both buttons.
4. When the product has finished the NVRAM initialization, it returns to the Ready state.
Details
Before you begin this troubleshooting procedure, print a configuration page.
1. Are any physical connection issues evident between the workstation or file server and
the product?
Verify that the network cabling, connections, and router configurations are correct. Verify
that the network cable lengths meet network specifications.
2. Are the network cables connected correctly?
Make sure that the product is attached to the network through the appropriate port and
cable. Check each cable connection to make sure that it is secure and in the right place. If
the issue continues, try a different cable or connect to different ports on the hub or
transceiver. The amber activity light and the green link status light next to the port
connection on the back of the product should be lit.
3. Can you ping the product? (Microsoft Windows)
a. Click Start , Run , type cmd , and click OK to open an MS-DOS command prompt.
b. Type ping followed by the product IP address. For example, type ping 192.168.45.39 .
If the ping command is successful, a list of replies from the product appears in the
window.
c. If you can ping the product, verify that the IP address configuration for the product is
correct on the computer. If it is correct, delete the product, and then add it again. Or if the
ping command failed, verify that the network hubs are on, and then verify that the
network settings, the product, and the computer are all configured for the same network.
4. Have any software programs been added to the network?
Make sure new programs are compatible, they are installed correctly, and use the correct
printer drivers.
Solution
This can occur if the custom paper size has been defined incorrectly in
the printer driver. When defining customer paper sizes make sure that
the width dimension is equal to the measurement of the short edge of the
paper and the length is equal to the measurement of the long edge of the
paper. For example if you are creating a custom paper size of 8.5 inches
by 5.5 inches you would define the width as 5.5 inches and length as 8.5
inches (see Figure 1).
Some users might not use any of the HP ToolboxFX features and might want
to disable the utility in order to free memory and processing resources.
Solution
Within a very short number of pages, toner gauge suddenly drops to toner low
state (default setting is 10%)
Cartridge continues to work and Print Quality is acceptable, but toner gauge
seems abnormally low and printer is giving an Order Supplies message
In some cases, after printing only a few pages, the toner gauge will drop to 0%
and the printer will give a Replace Supplies message
designed to be helpful in managing supplies) the printer settings will need to be returned
to the default settings.
Color LaserJet CP1210 printer series
The HP engineering team is aware of this firmware issue and is working to resolve this. A
new Firmware Version is being developed for this printer series and soon will be made
available. This document will be updated with release dates and firmware download
instructions.
Until the new firmware version is available, the customer may workaround this issue by
continuing to print, ignoring the Order Supplies message. If the printer goes to the
Replace Supplies state, the customer may continue printing in override mode to get full
use of the cartridge (see instructions below for changing override mode settings). The
customer will no longer have visibility to some supplies alerts while in override mode.
The customer will have to replace the cartridges when print quality starts to degrade.
CP1210 series:
1. Open the HP Color LaserJet CP1210 Series Toolbox.
2. Click the Device Settings folder, and then click the System Setup page.
3. Next to Cartridge out override select On to enable the override feature.
4. Select Off to disable the override feature if desired later.
CP1510 series:
1. From the products control panel, go to the Print quality menu.
2. Go to the Replace supplies submenu.
3. Select Override at out to enable the override feature.
4. Select Stop at out to disable the override feature if desired later.
Information
This document describes how to print an engine test page.
Details
1. Turn off the printer.
2. Open the front and rear doors.
3. Turn the power on, and close both doors within 10 seconds.
4. An engine test page (a page containing multiple horizontal colored lines) will print.
Details
1. At the Start menu, point to Settings , and click Printers or Printers and Faxes .
2. Select this product and select Properties .
3. At the Configure tab, click More .
4. In the Total Memory field, type or select the total amount of memory that is now
installed.
5. Click OK .
HP Color LaserJet CP1210, CP1510 and CM1312 MFP Series - Tucked Blade
Issue
Release Date: 2008-08-29
Last Updated: 2008-09-02
DESCRIPTION
An issue has been discovered that affects the cartridges on Color LaserJet CP1510,
C1210, and CM1312 MFP series printers.
Under certain circumstances, the cleaning blade of some cartridges will tuck or "bend"
in the wrong direction, upon initial power up or when the first page is printed on a new
cartridge. When this happens the blade cannot clean the cartridge OPC resulting in a fullpage color page and the OPC and Imaging Belt is covered in toner (see photos below).
The print quality is unacceptable, and the customer may report a leak or full page
printed in a solid color. In addition to the excessive toner, the printer/cartridge may make
unusual noises, and in extreme cases the blade can be ripped off the cartridge and be
hanging out of the cartridge or deposited in the printer.
Figure 1: OPC/Imaging Belt covered in toner
Figure 2: Cleaning blade ripped off and hanging out of cartridge
Figure 3: OPC covered in toner
SCOPE
Cartridges used on Color LaserJet CP1510, C1210, and CM1312 MFP series printers.
RESOLUTION
This issue has been resolved and counter-measured cartridges are now available in all
regions. They are identified in two ways:
New counter measure cartridges are identified by the lot code 8H04XXXX and
higher (i.e. 8H05xxxx, 8J21xxxx etc). Lot codes on cartridges are embossed as
shown below.
Figure 4: Lot code location
Or
Reworked cartridges will have older lot codes, but can be identified by a black dot
on the white plastic located on the white gear of the print cartridge (photos
below). If the customer still has the print cartridge box, the date code on the box
will end with an R as shown in the example below, if the product has been
reworked with the counter measure.
Figure 5: Reworked cartridges with old lot codes
Or
Manufacturing has also updated the HP serial number for all products manufactured with
the updated print cartridges.
CM1312 MFP series - If the 3rd digit of the serial number is 'C' (CNC or BRC)
then the unit has counter measured print cartridges in the unit
CP1510 series, CP1210 series - If the 3rd digit of the serial number is 'B' (CNB or
BRB) then the unit has counter measured print cartridges in the unit
Parts Required
Replacement Part Number
Quantity
CB540-67902
CB541-67902
CB542-67902
CB543-67903
Downloadable Solutions
Product Number
N/A
Description
Downloadable File
N/A
Location
N/A
SERVICE ACTION
Replace toner cartridges that exhibit the Tucked Blade issue. Replace printer is excessive
toner has leaked into the printer.
Recommended Action: Fix on Specified Failure
Objective: Recommended Modification
LABOR ALLOWED
Hours: 0
Minutes: 0
Service Delivery Type: Customer Installable
EFFECTIVE DATES
Start: 2008-09-01
Expiration: 2009-09-01
WARRANTY COVERAGE
Labor Covered: Not Applicable
Parts Covered: By Warranty
Travel Covered: Not Applicable
Order Type Code (OTC): O2G
PARTS LOGISTICS
Parts Strategy: Standard Support Process
Service Inventory: Not Applicable
Used Parts: Return
Hardware Platforms Affected: HP Color LaserJet CP1210 Printer series, HP Color LaserJet CM1312
Multifunction Printer series, HP Color LaserJet CP1510 Printer series
Components Affected: Toner Cartridges: CB540-67902 Black, CB541-67902 Cyan, CB542-67902
Yellow, CB543-67903 Magenta
ISSUE:
A brand new printer is printing complete black pages.
SOLUTION:
Install the HP Toolbox, and clean the printer from the HP Toolbox.
Install the software from CD or download for Microsoft Windows 2000, Microsoft
Windows Server 2003, Microsoft Windows Vista, Microsoft Windows Vista (64-bit),
Microsoft Windows XP, and Microsoft Windows XP x64. Or install it from the HP Color
LaserJet CP1510 Series Americas / Western Europe Full Software Solution page. Click
here to go to the "HP Color LaserJet CP1510 Series Americas / Western Europe Full
Software Solution" page
(http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?
lang=en&cc=us&prodTypeId=18972&prodSeriesId=3422465&prodNameId=3422471&s
wEnvOID=228&swLang=8&mode=2&taskId=135&swItem=ly-58920-2) .
If the issue still persists, then replace the toner cartridge.
20080813 Fixes
Fixes DHCP option 61 support MAC address no longer includes extra zeros
when responding to a DHCP server request. For example, reserving an IP address
for the device on a DHCP server now functions properly.
Fixes an issue with the ICMP route reply for ARP Customers with load
balancing turned on for their network adapter could not PING the printer.
Corrects color issues when using the HP Basic Color Match tool. Some colors
were not correct when modified in a new color theme.
20080331 Fixes
Addresses an issue where the color planes do not align correctly after printing
large continuous print jobs. After the printer cools, subsequent printing may
appear blurry or fuzzy.
Fixed the Wide A4 setting that can be set for non-Windows print jobs. Previously
configuring the Wide A4 setting to Yes had no affect.
Addresses 49/79 Service errors causing the Status Log on the Configuration Page
to become corrupt or deleted.
Corrected an issue with the font selection algorithm. The font was being selected
by font number and not by characteristics. This showed up when setting to an
Arabic symbol set and then printing a file which displays the characters of the
symbol set...no Arabic characters were printed.
Fixed an issue in the Embedded Web Server when eleven or more multiple byte
characters are entered into the Device Description field in the device description
page (under the Settings tab), the device description located above the tabs would
have garbled text.
Fixed an issue that may cause the Windows test page to only print the header or
partial page when using non-Latin values. Typically appears on two-byte
languages such as Simplified Chinese.
ISSUE:
The Cartridge Out Override feature allows the printer to continue using a cartridge that
has reached the recommended replacement point.
SOLUTION:
What is it?
The HP Color LaserJet CP1510 Printer series displays an Order supplies message when a
cartridge is running low, and a Replace supplies message when a cartridge has been
depleted. To ensure optimal print quality, HP recommends replacing a cartridge when the
Replace supplies message is displayed. Replacing the cartridge at this point can help
prevent waste of media or other cartridges when one cartridge produces poor print
quality.
NOTE: Using Override may result in unsatisfactory print quality and unavailability of
certain features (such as toner remaining information).
All print defects or supply failures incurred when an HP supply is used in Override will
not be considered defects in materials or workmanship in the supply under the HP Print
Cartridge Limited Warranty Statement. For Warranty information, see Print Cartridge
Limited Warranty Statement.
Configuration:
Cartridge Out Override can be enabled from the Control Panel menu of the HP Color
LaserJet CP1510 Printer, as follows:
1. Press OK to open the menus.
2. Press the left arrow (<) or right arrow (> ) button to navigate to Device settings , and
then press OK .
3. Press the left arrow (< ) or right arrow (> ) button to navigate to Print Quality , and
then press OK .
4. Press the left arrow (< ) or right arrow (> ) button to navigate to Replace Supplies submenu, and then press OK .
5. Press the left arrow (< ) or right arrow (> ) button to navigate to Override at Out
option, and then press OK to enable the Override feature or select Stop at out to disable
the Override feature.
6. Press X to exit the menus.
If Stop at out is selected, the printer will stop printing when a cartridge reaches the
recommended replacement point. If Override out is selected, the printer will continue
printing when a cartridge reaches the recommended replacement point. The factory
default setting is Stop at out .
On-going operation:
Override can be enabled or disabled at any time, and does not have to be re-enabled for
each cartridge. The printer will automatically continue printing when a cartridge reaches
recommended replacement. The printer will display a message Replace supply Override
in use while a cartridge is used in Override mode. When the cartridge is replaced with a
new supply, Override will de-activate until another cartridge reaches recommended
replacement.
Title: HP Color LaserJet CP1210 and CP1510 Series Printers - Performing Cold Reset
(Factory Defaults)
Object Name: mmr_na-188086-6
Document Type: Support Information
Original owner: HP Color LaserJets
Disclosure level: For HP and Customer Verbal Use
Version state: published
Issue
How to perform a Cold Reset (Factory defaults) on the HP Color LaserJet
CP1210 Series and CP1510 Series printers.
Solution
To perfrom restore the factory-set defaults on the HP Color LaserJet
CP1210 Series Printer:
1.
2.
3.
4.
Title: HP Color LaserJet CP1510 Printer Series - Restoring the Printer by Using the
Control Panel Menu
Object Name: mmr_na-180868-6
Document Type: Work Instruction documents
Original owner: HP Color LaserJets
Disclosure level: For HP and Customer Verbal Use
Version state: published
Information
The printer control panel enables you to restore the printer settings
Print-quality checklist
General print-quality problems can be solved by using the following checklist:
1. Make sure that the paper or print media that you are using meets specifications.
Generally, smoother paper provides better results.
2. If you are using a special print media such as labels, transparencies, glossy, or
letterhead, ensure that you have printed by type.
3. Print a Configuration page and Supplies status page. See Print information pages .
o
Check the Supplies status page to see if any supplies are low or empty. No
information is provided for non-HP print cartridges.
If the pages do not print correctly, the problem is with the hardware.
Contact HP Customer Care. See Service and support or the flyer that came
in the box.
4. Print a Demo page from HP ToolboxFX. If the page prints, the problem is with
the printer driver.
5. Try printing from a different program. If the page prints correctly, the problem is
with the program from which you were printing.
6. Restart the computer and the product and try printing again. If the problem is not
resolved, choose one of these options:
o
If the problem is affecting all printed pages, see General print quality
issues .
If the problem is affecting only pages printed in color, see Solve issues
with color documentstroubleshootingcolorcolortroubleshooting .
you print, whether you print in color or in black only. The topics that follow list the
typical cause and solution for each of these examples.
Problem
Cause
The media might not meet
HP specifications.
Dropouts appear.
print quality
illustration
Vertical streaks or
bands appear on the
page.
print quality
illustration
Solution
Use media that meets
HP specifications.
Print the Supplies status page to
check the remaining life. See
Print information pages .
Replace any low print
cartridges. See Replace print
cartridges .
Replace any low print
cartridges. See Replace print
cartridges .
Use media that meets HP
specifications.
Clean the paper path. See
Clean the product .
Problem
Cause
Solution
Marks repeatedly
appear at even
Problem
Cause
Solution
intervals on the
printed side of the
page.
print quality
illustration
Marks repeatedly
appear at even
intervals on the
unprinted side of the
page.
print quality
illustration
Problem
illustration
Cause
Solution
Problem
Cause
Solution
paper 180 in the input tray.
printers.
An image that
appears at the top of
the page (in solid
black) repeats farther
down the page (in a The order of images printed
gray field).
might affect printing.
print quality
illustration
Cause
Solution
Only black is
Color mode is not selected in Select color mode instead of
printing when the
your program or printer
grayscale mode.
document should be driver.
Problem
Cause
The correct printer driver
might not be selected in the
program.
printing in color.
print quality
illustration
Solution
Select the correct printer driver.
Problem
Cause
If extremely light colors or
extremely dark colors on
screen are not printing, your
software program might
interpret extremely light
colors as white or extremely
dark colors as black.
The media might not meet
HP specifications.
Solution
If a mark or spot appears in only one section, replace the print cartridge that
corresponds to that section.
If a mark or line appears in more than one section, replace the print cartridge that
matches the color of the mark or line.
If a repeating pattern of dots, marks, or lines appears on the page, clean the
product. See Clean the product . After cleaning the product, print another printquality troubleshooting page to see if the defect is gone.
Go to www.hp.com/support/ljcp1510series .
CAUSE: The toner cartridge tray will disengage the toner drive mechanism when the
front door is partially opened. In some circumstances the toner drive mechanism will not
reengage when the door is closed. The result is one or more color planes will not form an
image during the printing phase.
Workaround 2: Install and use the HP Color LaserJet CP1510 Series PS driver found on
the HP Color LaserJet CP1510 Series software CD. The postscript driver can be found at
x:\Drivers\Win2K_XP_Vista (x: represents the letter of your CD-ROM drive).
Issue: During a network install on Vista Ultimate 64-bit, the installation software is
unable to connect the computer to the printer using IPv6 only.
Workaround: In order to connect to the printer in this scenario IPv4 must be disabled on
the host computer or on the printer. IPv4 can be disabled via the printers control panel in
the Network Config. , Network Services menu or in HP ToolboxFX under the Advanced
section of the Network Settings .
Issue: If the printer goes into Auto IP mode it will not return to accepting IP addresses
via DHCP.
Solution: The printer must be turned off and then on again to allow the printer to accept
IP addresses via DHCP.
Issue: During a network installation the installation software is not able to detect the
printer when searching the network.
Solution: The printer and computer are most likely on different subnets. Instead of
allowing the installation software to search the network for the printer, specify the printer
by IP Address or MAC Address in the installation software.
Issue: Installing the HP Color LaserJet CP1518ni may cause the HP ScanJet 4890 to be
unable to scan from the Photosmart Premier software.
Workaround: Reinstall the HP ScanJet 4890 software.
Issue: Samsung Digimax U-CA 3 camera connects to the HP Color LaserJet 1518nis
PictBridge port, but is unable to print to the HP Color LaserJet CP1518ni.
Workaround: Print using the memory card from the camera instead.