2409 Avenue N

Austin, TX 78727
512.417.9580
karimtukdi@gmail.com

ABDUL KARIM
OBJECTIVE

SUMMARY

SKILLS &
ABILITIES

Seeking a technically challenging role that can leverage my

technical, business and leadership expertise to maximize
productivity

Over 7 years of experience as highly skilled Business Analyst on

large time boxed projects with strong domain knowledge in
Healthcare, Medicaid, Education, Retail, Public, Energy, and
Research Industries.

Experienced in gathering, design and development by using

Software Development Life Cycle (SDLC)

Experienced in Business Process Re-Engineering, Change

Management, Business Modeling Concepts, Regulatory,
Compliance and Continuous Improvement techniques.

Successfully collaborate with stakeholders to gather, define

business and technology initiatives into requirements for
implementing workflow solutions, facilitating efficiency gains, risk
reduction, cost benefits, and regulatory compliance.

Well versed in conducting Joint Application Development (JAD) and

Rapid Application Development (RAD) session, Workshops,
Document Reviews and Functional Walkthroughs.

Worked extensively on Business Requirements Documents (BRD),

Functional Requirements Specifications (FRS), and Requests for
Proposals (RFP).

Ability to implement and manage multiple business projects.

Data collection, research and analysis.

Supported multiple projects simultaneously.

Ability to work independently and as a team member.

Strong problem solving and analytical skills.

Comfortable with most software platforms and a quick learner.

Business and Requirements Analysis - Requirements

elicitation, analysis and translation to functional, nonfunctional requirements. Capture and evaluate business
processes; define use cases and business rules. Perform data
source evaluation, data mapping and logical data modeling.

Project Management & Leadership Skills Experience

managing, coordinating, and participating in global teams
ranging from technology, QAPM, business stakeholders,
product managers and program managers.

Interpersonal & Communication Skills Results driven,

highly motivated, and excellent at multi-tasking. Able to
effectively communicate with clients, developers, and other
business partners.

EXPERIENCE

BUSINESS ANALYST, CITIBANK, TAMPA, FL

April 2016 Current

Page 2

Conducted JAD sessions with management, SME, vendors,

users and other stakeholders and gathered user and business
requirements for the B2C and B2B web based application.
Analyzed, evaluated and prioritized user and business
requirements/ business rules as system requirements that
must be included while developing the software and resolving
the open and pending issues.
Planned and defined system requirements to Use Case, Use
Case Scenario and Use Case Narrative using the UML
methodologies.
Extensive domain knowledge in retail industry including
Oracle POS, Store management, Inventory management and
E-commerce
Conducted order management feasibility analysis and
facilitated JAD sessions for redesigning of the supply chain
management using Hybris products
Involved
in
the
analysis
of
the
existing credit card processing system,
mapping
phase
according to functionality and data conversion procedure.
Created Use Case Diagrams, Data Flow Diagrams, Activity
Diagrams, ER Diagrams, swim lane and Sequence Diagrams
in MS Visio.
Delivered test scenarios/cases for use in UAT environments.
Contributed to feasibility study for determining best fit testing
tool/suite for Point of Sale as well as full enterprise initiative.
Involved in Development complex Pro/C programs with
PL/SQL (embedded and stored procedures) for importing and
merging Point of Sale data.
Conducted Business Process modeling and analysis workshop
for Reservation and Point of Sale System for customer
Analyzing of the Roundy's AS-IS processes, their new
requirements and comparing with the various vendors'
response (from Oracle POS, IBM ACE or NCR ACS); which
helps to finalize both the technical and functional GAP's.
References Upon request

Page 3

Been part of group in calculating credit risk and market risk

using
risk
data
and
also
assisted
in
enhancing credit card processing system
Scheduled meetings with developers, system analyst and
testers to collaborate resource allocation and project
completion using MS Project.
Provided analysis in the form of rational rose use cases,
activity diagrams to expand the current system to track the
activity of the individual Loan activation within the portfolios.
Developed SQL Scripts and PL/SQL Stored procedures using
Oracle, also part of team in enhancing customer care website
with the portfolios attained.
Gained strong understanding of the SCRUM processes with-in
AGILE methodology.
Elicited and documented business requirements for all
functionalities when moving to the next
Generation Point of Sale system.
Co-ordinated with Project Manager during Planning and UAT
Phase of the Project.
Involved in transitioning client requirements into technical
design, design schemas implement custom extensions,
integrate with search engines, unlocking the business value
of hybris.
Designed and Implemented the integration between ORACLE
POS system
Helped prepare Logical Data Models that contains set of
diagrams and supporting documents containing the essential
business elements, detailed definitions, and descriptions of
the relationships between the data elements to analyze,
documented requirements around log based reporting and
document business data requirements.
Developer in application engineering team, role is to develop,
maintain all the point of sale software running for the client
Worked in Hybris cockpits like PCM, WCMS and HMC with
technical team to meet the business requirement. Also
involved in design and blueprinting document to do the fit
gap analysis.
Responsible for supervising work activities (Development,
Testing) to ensure that they are well-performed, coordinated
among team members and consistent with the approved work
plan.
Coordinated the design phase with the architects in improving
the efficiency of the project
Involved in Change Management for hiring and performance
management of staff, being the liaison between business
strategic plans and developing technology solutions to meet
the business goals; worked extensively on Content
Management and Document Management.
Played a supporting role for the Project Manager in Risk
Analysis, Time Estimation and Cost Estimation.
References Upon request

Authored progress and completion reports which were then

submitted to project management on a weekly basis.

BUSINESS ANALYST / OPERATIONS MANAGER, HEALTHCARE SUPPLY

PROS, AUSTIN, TX
April 2014 March 2016

Involved in all phases of the SDLC for managing and delivering

change request and enhancement initiatives
Assigned tasks among development team, monitored and tracked
progress of project following Agile methodology
Facilitated JAD sessions with the Business User to capture Business
requirements
Oversaw all aspects of redesigning and migration to new platform
Administered online catalog shrinking and optimization
Facilitated end clients implementation of projects, which included
architecture of data, report development, testing and user training
Introduced competitive negotiation strategies
Weekly production support work and report delivery processes.
Worked with stakeholders gathering requirements and interpreting
documentation
Worked on implementing various reporting tools to meet business
needs
Worked with legal advisors to produce new policies and legal
contracts
Proposed solutions for existing architecture by using best practices
when possible
Administered the introduction, training and implementation of new
policies and procedures
Facilitated company buy-out while protecting shareholder interests

BUSINESS ANALYST, MITSUBISHI HEAVY INDUSTRIES AMERICA,

AUSTIN, TX
August 2013 April 2014

Page 4

Business lead for the Coal-Upgrade project

Successful collaboration with stakeholders to gather, define
business and technology initiatives into requirements for
implementing workflow solutions, facilitating efficiency gains, risk
reduction, cost benefits, and regulatory compliance
Facilitated the procurement, transportation, installment, and
training of industries equipment necessary to complete the project
Functioned as the primary liaison between business, operations, and
technical areas throughout the project cycle
Managed the engineering database
Worked on Use Cases, Test Cases and Manual Mapping of the
transactions
Coordinated all end user communication pertaining to C02

References Upon request

emissions project
Management of all physical records of engineering documents and
destruction of obsolete records
Worked with engineers for requirement gathering and implemented
their needs to show up on engineer specific reports
Maintained on-site inventory levels
Generated RFP/RFQ for multiple requirements
Provided monthly reporting to ensure proper visibility on project
status, while escalating and mitigating risks that could impact
delivery timelines

PROCUREMENT ANALYST, TEXAS GURANTEED STUDENT LOAD

CORP., ROUND ROCK, TX
January 2013 August 2013

Launched, and managed, to completion, the Vendor Risk

Management (VRM) Program for compliance with federal regulator
bodies

Work on analysis, requirement gathering, interpreting

documentation and implementation for reports

Manage the agencys contract and insurance management

databases

Create and maintain daily, weekly and monthly reports on Contraxx,

ED Edwards, and SAP.

Handle user access requests, Performance tuning the reports

Introduced MS Access and Visio to procurement and legal

department and provided basic training

Worked with Director of Procurement to amend policies,

procedures and best practices documents

Mitigated all data breach risks from vendors with department

heads and recommended solutions

Managed multiple procurement efforts requiring utilization of all

procurement life cycle activities

Researched utilization of P-Card program and lobbied the

implementation of the program

BUSINESS ANALYST / PROCUREMENT LEAD, HEALTHCARE SUPPLY

PROS, AUSTIN, TX
Page 5

References Upon request

May 2009 December 2012

Work on analysis, interpreting documentation and implementation

for reports

Requirement gathering, design, and development by using Software

Development Life Cycle (SDLC)

Functioned as the primary liaison between business, operations

and technical areas throughout the project cycle

Provided monthly reporting to ensure proper visibility on project

status, while escalating and mitigating risks that could impact
delivery timeliness

Provided key input in working with users to define projects and

system requirements

Established and maintained all vendor relationships

End to End coordination throughout the project lifecycle

Help presenting reports and analysis to management

Managed vendor database

Negotiated vendor contracts

Worked closely with fulfillment channels to reduce leakage and

increase profitability

Revised policies and procedures to be consistent with our vendors

Performed cost to retail analysis of new and existing products

RETAIL MANAGER, KATCHI, INC., GEORGETOWN, TX

May 2008 - October 2011

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Involved in all staffing matters i.e. hiring, termination, payroll,

background checks, scheduling, dispute resolution etc.

Introduced and performed one-on-one annual staff training

Implemented FIFO principle for improved accounting

Managed renovation of the facility

Negotiated contracts with national vendors for 12 locations

Analyzed sales of high volume products and made buy-in deals

References Upon request

with vendors

Creating reports for upper managements review

Assisted in training managers at other locations

Overlooked the whole retail operation

Oversaw the implementation of new POSs for all locations

ACCOUNT EXECUTIVE, 360 TRAINING INC., AUSTIN, TX

October 2007 May 2008

EDUCATION

Responsible for nurturing the newly added healthcare vertical

Maintained existing VARs (Value Added Reseller) while acquiring

new VAR accounts

Provided virtual training to VAR contacts to help manage their

operation while increasing sales

Prepared contracts to help close sales

Worked with the legal department in on going effort to simplify

existing contacts for all verticals

TEXAS STATE UNIVERSITY, SAN MARCOS, TX

Bachelors of Business Administration
AUSTIN COMMUNITY COLLEGE, AUSTIN, TX
Associates of Applied Science

COMMUNICATI
ON

Strong written and verbal communication skills

Team centered and focused on team building to ensure tasks are

completed in timely manner

LEADERSHIP &
CERTIFICATION
S

Attended Texas Purchaser Training

Project lead for Vendor Risk Management Project, Contract

Management Project

Lead and developed multiple training efforts for front line staff

Worked as Business Analyst on several projects

Reduced credit card chargebacks 58%, approx. $28k annually

ACCOMPLISHM
ENTS
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References Upon request

Increased sales 25% annually translating to over $15 million

Reduced 40% leakage in marketing budget and redirect the funds

Reduced time spent on contract management by 35%

Reduced payroll by 16.5% through streamlined processes

100% compliance with all regulatory agencies and citation free sites

MS Office, SAS, SQL, SAP, Cognos, JD Edwards, Contraxx, Enterprise

Architect, Rational Requisite Pro, DOORS, Balsamiq, SalesForce,
PeopleSoft among others

SOFTWARE

LANGUAGES

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PHP, WordPress, Java, C++, HTML

References Upon request