14/10/2016

Chapter1Exam:CCNPTSHOOT2016

Chapter1Exam
Due Noduedate

Points 12

Questions 12

TimeLimit None

AttemptHistory

LATEST

Attempt

Time

Score

Attempt1

14minutes

5outof12

Scoreforthisquiz:5outof12
SubmittedOct14at2pm
Thisattempttook14minutes.

Question1

1/1pts

Whatisapotentialdrawbacktoselectingthebottomupgeneraltroubleshootingprocedure?

requirescheckingeveryprotocol
requirescheckingeveryapplication

Correct!

requirescheckingeverydeviceandinterface
requirescheckingtheroutetableateachrouter
requirescheckingthepathfromsourcetodestination

RefertoChapter1.

Question2

0/1pts

Afteranetworkchangethatoccurredduringascheduledmaintenancewindow,userswerecomplainingabout
notbeingabletoaccessalocalfileserver.Uponinvestigation,theadministratordeterminedthattheproblem
waswiththerecentlyenteredroutingconfigurations.Becauseofcompanypolicy,theadministratorisnot
allowedtocorrecttheroutingconfigurationoutsideofascheduledmaintenancewindow.Instead,the
administratormovedthefileservertoanaccessiblesubnet.Whichstatementdescribeswhatthe
administratordid?

Theadministratordeterminedasolutiontotheproblem.

CorrectAnswer

Theadministratordeterminedaworkaroundfortheproblem.

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YouAnswered

Chapter1Exam:CCNPTSHOOT2016

Theadministratorappliedthe"swapcomponents"troubleshootingapproach.

Theadministratorappliedthe"performcomparison"troubleshootingapproach.

RefertoChapter1.

Question3

0/1pts

Whataretwolimitationsofanadhoctroubleshootingapproach?(Choosetwo.)

CorrectAnswer

inefficientuseoftimeandresources
onlyapplicabletophysicallayerproblems

Correct!

difficulttotransferthejobtosomeoneelse
canonlybeusedafterastructuredapproachhasfailed

YouAnswered

requiresmoretechnicalknowledgethanastructuredapproach

RefertoChapter1.

Question4

1/1pts

ThehelpdeskreceivesseveralcallsonMondaymorningstatingthatuserscannotconnecttoalocalprint
serverthatwasworkingonFriday.Whichstatementabouttheproblemwouldbecorrect?

Correct!

Theinabilitytoconnecttotheprintserverisasymptomofaproblem.
Theinabilitytoconnecttotheprintserveristheproblem.
TheconnectivityproblemoccurredMondaymorning.
Theinabilitytoconnecttotheprintservercausedtheproblem.

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RefertoChapter1.

Question5

0/1pts

WhichconditionisasymptomofaconnectivityissueonarouterthatprovidesaccesstotheInternet?

YouAnswered

CorrectAnswer

Astaticrouteismisconfigured.

Aninterfacestatusisdown.
Anincorrectnetworkstatementexists.
Acableisunplugged.

RefertoChapter1.

Question6

1/1pts

Whatisasymptomofanincorrectlyappliednetworkcommandwhenissuedundertheroutingprocess?

adownstatusonaninterface

Correct!

atimeoutmessagewhenattemptingtopingadeviceonanothernetwork
aroutingprotocolthatisnotrunning
auserwhoisunabletoconnecttomachinesthatarelocatedonthesamesubnet

RefertoChapter1.

Question7

0/1pts

UsersataremotesitehavereportedthatitisnolongerpossibletoaccesstheInternet.Anetwork
administratorissuedtheshowinterfaceS0/0/0commandtocheckthestatusoftheinterface.Which
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Chapter1Exam:CCNPTSHOOT2016

troubleshootingapproachwouldfitthissituation?

topdown

CorrectAnswer

YouAnswered

bottomup
followthepath

divideandconquer

RefertoChapter1.

Question8

1/1pts

Anetworkengineercomparestheroutingtableofaworkingrouterwiththatofarouterthatisexperiencing
connectivityissues.Whichtroubleshootingapproachbestdescribesthisscenario?

bottomupapproach
divideandconquerapproach
followthepathapproach
swapcomponentsapproach

Correct!

performcomparisonapproach
topdownapproach

RefertoChapter1.

Question9

0/1pts

Anetworkengineerinitiallyusesthepingcommandtohelptroubleshootaconnectionproblem.Which
troubleshootingapproachbestdescribesthisscenario?

bottomupapproach

CorrectAnswer

divideandconquerapproach

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YouAnswered

Chapter1Exam:CCNPTSHOOT2016

followthepathapproach

movetheproblemapproach
spotthedifferenceapproach
topdownapproach

RefertoChapter1.

Question10

1/1pts

WhatiscommonbetweenLayer3switchesandrouters?

thesupportedfeatures
thepacketforwardingprocesses
theLayer2protocolsontheinterfaces

Correct!

thecommandsfortroubleshootingthecontrolplane

RefertoChapter1.

Question11

0/1pts

Whatisanimportantelementoftroubleshooting,regardlessofthemethodused?

usingasingletroubleshootingprocess
executingthestepsinthesameordereverytime

CorrectAnswer

YouAnswered

followingastructuredandsystematicprocess
spendingasignificantamountoftimeanalyzingtheinformation

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RefertoChapter1.

Question12

0/1pts

Networkusershavecomplainedthatitisnolongerpossibletoaccessanimportantwebbasedapplication.
Usingthepingcommand,anadministratorverifiesthatthereisconnectivitybetweenoneoftheworkstations
andtheserver.TheadministratorhasalsodeterminedthatBGPconnectivityhasremainedestablished.At
whichlayeroftheOSImodelistheproblemmostlikelytobefound?

Layer1
Layer2
Layer3
Layer4

YouAnswered

Layer5

Layer6

CorrectAnswer

Layer7

RefertoChapter1.

QuizScore:5outof12

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