Professional Documents
Culture Documents
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True
False
7. Statistical process control is helpful to implement Jidoka concept in any organization
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True
False
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True
False
13. Benchmarking is a mechanism for determining resource reductions, but redeployment of
resources to the most effective way of supporting customer requirements.
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True
False
14. Judgmental perspective Quality is a function of a specific, measurable variable and that
differences in quality reflect differences in quantity of some product attribute.
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True
False
15. Benchmarking against external functional best operations of industry leaders is called
Generic Benchmarking.
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True
False
16. TQM is the totality of features and characteristics of a product or service that bears on its
ability to satisfy given needs.
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True
False
17. Benchmarking means copying or stealing someones superiority
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True
False
18. SMART stands for simple, measurable, achievable, reasonable, and trackable
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True
False
19. TQM is requires a committed and involved management to provide long term top-tobottom organizational support
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True
False
20. TQM is helpful to build relationship with customer
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True
False