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4006 Pinedale, Ave

Baltimore, Maryland, 21236

410-513-7923
Universal1189@yahoo.com

Diana Burrell
Objective: An Activity Assistant position in a geriatric environment, which will allow me to utilize my exceptional
people skills, creative abilities, and organizational skills.

Qualification:
Previous experience working with elderly residents in a skilled nursing facility.
Strong technical skills, excellent communication and interpersonal skills, comprehension of company
policies and exceptional customer service.
Experience with working with individuals of different ages and background.
Knowledge of the social, spiritual, physical, emotional, and psychological needs of the elderly.

Experience

Community Life Assistant


Glen Meadow Retirement Community

Provide creative and stimulating activity programs to residents in a skilled nursing facility and
assisted living community.
Led scheduled and unscheduled activity to resident with multiple medical disorders including
dementia.
Encourage residents participation in daily activities.
Documented resident participation in activities.
Transported and escorted residents to programs and activities.
Engage with residents individually as needed.

Nutritional Service Associate

Greater Baltimore Medical Center

Provided discreet and professional correspondence with assorted personnel, patients and the
general public in a high influx inbound and outbound calls center while simultaneously collecting
data, preparing documents, and managing multiple priorities while maintaining effective results.

Was able to greet, assist, and direct visitors and patients as needed.

Performed daily routine correspondence, paperwork, and various clerical duties such as
documenting, photocopying, faxing, mailing and organizing filing system as needed.

Was responsible for reviewing and authenticating documents for completeness, accuracy,
timeliness and compliance.

Use my knowledge of telephone call handling procedure to communicate information to the caller
and refer them to the correct resource in order to receive information.

Was successfully able to learn and apply job related terminology in order to communicate to
patients, staff, and the general public about the policies and procedures of the hospital nutritional
department.

Was able to use my resourcefulness and organizational skills to problem solve multiple
emergency situation, while remaining compose.

Education

Overlea High School


5401 Kenwood Ave, Baltimore, MD
May, 2007
Pre-Human Service Management
Community College of Baltimore County
7201 Rossville Blvd, Baltimore, MD
June, 2017
Human Service

References Available upon request

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