Lenovo Ideapad 500 Display

/BIOS Fix
Ideapad 500-14ACZ / Ideapad 500-15ACZ
This document provides an extensive fix for the Lenovo Ideapad 500 series laptops having the 6th
generation AMD 10 8700 PK processors and are having display issues during boot and startup. The issues
primarily arise due to an old version of BIOS-CACN27WW(V2.00) and incompatible drivers installed by
OEM for the AMD Radeon (TM) R5 M430 and AMD Radeon (TM) R6 display chips.

Lenovo Ideapad 500

Display /BIOS Fix
Ideapad 500-14ACZ / Ideapad 500-15ACZ
Step 1:
Unplug all peripheral devices connected using USB to the device such
as mouse, keyboard, displays, 3G/4G data card, projectors, audio
equipment, dvd drives etc.
Step 2:
Disable all antivirus software/ Firewall and close all applications
running on the device.
Step 3:
Download BIOS Update from:

Fix Highlights
1. Update BIOS to

Version
CACN31WW(V2.0)
2. Update AMD

Radeon (TM) R5
M430 drivers
3. Update AMD

https://download.lenovo.com/consumer/mobiles/cacn31ww.exe

Radeon (TM) R6

This package updates the basic input/output system (BIOS) on Lenovo

Ideapad 500-14ACZ, Ideapad 500-15ACZ

drivers

BIOS, abbreviation of Basic Input/Output System, is integrated in ROM

chip on main board, which contains the basic input/output program,
system configuration information, system startup self-check and presetup programs. BIOS provides most basic low-level hardware
operations; it is the connection between software and hardware, and
interfacing window of hardware and operating system.
Step 4:
Boot to BIOS from Windows 10 as follows: Appendix A
1. Navigate to Settings. ...type Settings under Ask me anything
pane and select Settings Windows Store App
2. Select Update & security.
3. Select Recovery from the left menu.
4. Click Restart Now under Advanced startup. ...
5. Click Troubleshoot.
6. Click Advanced options.

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7. Select UEFI Firmware Settings.

8. Click Restart.
Note: Make note of any settings you have changed in the BIOS Configuration Utility after
purchase of the device. These settings have to be re-entered after updating the BIOS.
Step 5:

Lenovo Ideapad 500 Display /BIOS Fix

Install the BIOS software update under Windows 10 as follows->

a.
b.
c.
d.
e.
f.

Locate the file cacn31ww.exe that has been downloaded in Step 3

Double click the cacn31ww.exe icon.
Click install
Click flash bios
Press Enter to start flashing. During the process, you are advised not to turn off the
computer.
When the update finishes, the computer will automatically reboot for the changes to
take effect.

Step 6:
Boot to BIOS from Windows 10 and re-configure your original BIOS settings noted down in Step
4. If the hot key not work without Fn key after flash BIOS, this SOP describes how to enable hot
key mode
1: Press power button to boot, then press F2 key enter BIOS setup
2: Select sub menu to Configuration
3: Select to Hotkey Mode item and then press enter
4: Select Enabled then press enter
5: Press F10 save and exit, then select Yes then press enter.
Step 7:
Download the AMD Driver Autodetect from:
http://support.amd.com/en-us/download/auto-detect-tool
The AMD Driver Autodetect Utility will analyze the system and show the detected graphics
hardware, operating system, and the best driver for the graphics product.
Once the download has completed, the AMD Driver Autodetect Utility will launch automatically.

Click on Download Now to begin downloading the driver.

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When the driver download process using above utility has completed, a new installation window
will open. AMD recommends using the default location to eliminate potential issues that may
occur during installation.
Click Install. The installation will take considerable time. You will see many blank screens and
flashes when the drivers are being updated. Do not use mouse or keyboard. Re-boot the
machine once installation of drivers for AMD Radeon (TM) R5 M430 and AMD Radeon (TM) R6
are completed.
Step 8:

Lenovo Ideapad 500 Display /BIOS Fix

Disable Automatic Download of Device Drivers from Windows Update

Theres still a Never install driver software from Windows Update option in the final version of
Windows 10, buried in the old Control Panel. Depending on how the driver is being installed, it
may arrive as an update from Windows Update afterwards.
To access this option: Appendix B
1.
2.
3.
4.
5.
6.

Open the Control Panel by right-clicking the Start button and selecting Control Panel.
Navigate to System and Security > System > Advanced system settings.
Click the Hardware tab
Click Device Installation Settings
Select the No, let me choose what to do option.
Select Never install driver software from Windows Update.

APPENDIX A:
Accessing BIOS under Windows 10
1. Navigate to Settings. ...type Settings under Ask me anything pane and select Settings
Windows Store App
2. Select Update & security.

3. Select Recovery from the left menu.

Lenovo internal Technical Support document

for http://www.daanamatics.in employees only.

Lenovo Ideapad 500 Display /BIOS Fix

4. Click Restart Now under Advanced startup. ...

5. Click Troubleshoot.

6. Click Advanced options.

7. Select UEFI Firmware Settings.

7
8. Click Restart to boot to BIOS

Lenovo internal Technical Support document

for http://www.daanamatics.in employees only.

APPENDIX B:
Disable Automatic Download of Device Drivers from Windows Update

Lenovo Ideapad 500 Display /BIOS Fix

1. Open the Control Panel by right-clicking the Start button and selecting Control Panel.

2. Navigate to System and Security > System > Advanced system settings.

3. Click the Hardware tab

4. Click Device Installation Settings

5. Select the "No " option.

Lenovo internal Technical Support document

for http://www.daanamatics.in employees only.