PV776 TSP197068

Volvo Trucks North America, Inc.
Greensboro, NC USA
This Service Bulletin replaces Service Bulletin 36303,

Windshield Wiper System (12.2002), publication number
PV776TSP177132.
Service Bulletin
Trucks
Date
Group
No.
Page
11.2003
363
03
1(27)
Windshield Wiper System

VN, VHD VERSION2
From build date 11.2002
W8003202
Note: Information is subject to change without notice.

Illustrations are used for reference only and may differ slightly from the actual
vehicle being serviced. However, key components addressed in this information are
represented as accurately as possible.
PV776-TSP197068
USA14383

Service Bulletin
Date
Group
No.
Page
11.2003
363
03
2(27)
W3004393
This service information contains design, service and troubleshooting information on

the windshield wipers. It covers VN and VHD models. The Light Control Module
(LCM) controls the windshield wiper intermittent function and the wiping combined with
windshield washer function. When the windshield wiper switch in the intermittent or
washer positions the control unit activates the intermittent wiper relay which supplies
power to the wiper motor. The LCM and the intermittent wiper relay are located in the
Fuse and relay center in the center of the dash.

Service Bulletin
Switch Logic Diagrams
W3005391
Fig. 1: Stalk Switch Control Lever Diagram
W3005392
Fig. 2: Wiper Switch Diagram (S06)
Date
Group
No.
Page
11.2003
363
03
3(27)

Service Bulletin
Date
Group
No.
Page
11.2003
363
03
4(27)
W3005560
Fig. 3: Wiper System Schematic, VN models
W3005656
Fig. 4: Wiper System Schematic, VHD models

Service Bulletin
Date
Group
No.
Page
11.2003
363
03
5(27)
Special tools
9990025
9998699
85104410
Adapter
Breakout box
Overlay used with adapter 9990025
Other special equipment
J-39200
Multimeter

Service Bulletin
Date
Group
No.
Page
11.2003
363
03
6(27)

A windshield wiper stalk switch controls the windshield
wiper system used on VN/VHD series vehicles. Control
buttons for the instrument cluster graphic display are
integrated into this switch.
The LCM controls the windshield wiper intermittent
function and the wiping combined with windshield washer
function. When the windshield wiper switch is in the
intermittent or washer positions the control unit activates
the intermittent wiper relay which supplies power to the
wiper motor.
When the windshield wipers reach a certain position
a circuit in the motor is closed (self-parking). This
supplies power to the motor until the wipers reach their
rest position again. The control unit checks whether the
motor is active by detecting when self-parking is supplied
with power. This is used to detect frozen wipers in washer
and intermittent mode. It also controls the activation of
the wiper motor via the intermittent wiper relay.
W3005262
Note: The fixed windshield wiper speeds are not

controlled by the control unit.
Intermittent windshield wipers are pre-set to make a
single sweep every 10 seconds. The interval can be set
to between 1 and 10 seconds by moving the windshield
wiper stalk to the intermittent position, then to off, then to
intermittent again when another sweep is desired.
T3014623
Light Control Module (LCM)

Service Bulletin
Date
Group
No.
Page
11.2003
363
03
7(27)
Windshield Washer Pump Troubleshooting

General
Power to operate the windshield washer pump is sent
via a wire from the windshield wiper stalk switch. The
windshield washer pump also contains a switch that
activates the windshield washer fluid level icon on the
instrument cluster graphic display.
Troubleshooting
Perform the VCADS Pro Intermittent Windshield Wiper,
Test. If the windshield washer pump indicator illuminates
properly, the windshield wiper stalk switch is delivering a
signal that is recognized by the light control module.
Due to its mounting location, the windshield washer pump
must be removed to access the wiring harness connector.
To remove the windshield washer pump:
1 Place a drain pan under the windshield washer fluid
reservoir.
W8003192
2 Use a screwdriver to pry the windshield washer pump

assembly up and out of the windshield washer fluid
reservoir.
Note: Windshield washer fluid will drain out of the
reservoir when the windshield washer pump assembly
is removed.
3 Disconnect the wiring harness connector.
1. Screwdriver blade
Note: VN model shown. VHD similar. For information

on washer bottle configurations, refer to "Cab General"
information in group 8.

Service Bulletin
Date
Group
No.
Page
11.2003
363
03
8(27)
Note: The windshield washer pump connector uses

weather resistant type connectors that should not be
back-probed. In order to avoid damage to the terminals
do not insert the test probes into the terminal connectors.
Perform the following tests by carefully contacting the
terminal pins of the washer pump connector A, B or C
with multimeter J-39200 (or equivalent tool) :
Windshield Washer Pump, Troubleshooting

Function
Key Position
Measuring Point
Expected Value
Note
Possible Cause (if

expected value not
correct)
Power Supply
from Wiper
Stalk Switch
On
C to alternate ground
with meter
12V
Washer
position active
Fuse, connectors,
or wiring fault in
power supply circuit
from wiper stalk
switch
Ground
Off
A to alternate ground
with meter
<1
Connectors or
wiring fault in
ground circuit
Washer fluid
level signal
to instrument
cluster
On
B - jumper wire to
alternate ground
Washer fluid level

icon on graphic
display active
Connectors or
wiring fault in circuit
to instrument cluster
or instrument
cluster fault.
If the measurements are outside the expected values,

refer to appropriate electrical schematics, group 37.
Before replacing the windshield washer pump check

for possible mechanical causes for failure such as
obstructed windshield washer fluid hoses, filters, check
valves or nozzles.
If all measurements are correct, probable windshield

washer pump failure.

Service Bulletin
Date
Group
No.
Page
11.2003
363
03
9(27)
Windshield Wiper Stalk Switch Troubleshooting

General
The windshield wiper stalk switch delivers direct output
signals for wash, low, and high speed windshield wipers.
It also delivers an intermittent wipe request to the Light
Control Module (LCM). When the windshield wipers are
switched off or stop in the intermittent position, a latching
circuit in the windshield wiper motor keeps the windshield
wipers in motion until they reach the park position on
the windshield.
Troubleshooting using the VCADS Pro Tool
Test. If the indicators illuminate properly, the windshield
wiper stalk switch is delivering a signal that is recognized
by the light control module.
Troubleshooting without using the VCADS Pro Tool
1. Gain access to the windshield wiper stalk switch
connector by removing the steering column cover.
2. Locate the windshield wiper stalk switch connector
(Green 12 pin connector is for windshield wiper/stalk
switch operation).
The tests that follow should be performed by back-probing
the windshield wiper switch connector pins with multimeter
J-39200 (or equivalent tool).
W3005392

Service Bulletin
Date
Group
No.
11.2003
363
03
Page
10(27)
Windshield Wiper Stalk Switch, Troubleshooting

Function
Key Position
Measuring Point
Expected Value
Note
Power Supply
On
Pin 1 to alternate
ground with meter
12 V
Wash
On
Pin 6 to alternate
ground with meter
12 V
Wash position
active
Replace stalk switch

if value is not
correct.
Low Speed Wipe
On
Pin 3 to alternate
ground with meter
12 V
Low speed
position active

if value is not
correct.
High Speed
Wipe
On
Pin 2 to alternate
ground with meter
12 V
High speed
position active

if value is not
correct.
Park/Hold
On
Pin 4 to alternate
ground with meter
12 V
Wiper sweeping
0V
Wiper at park
position
Possible Cause (if

expected value not
correct)
Fuse, Connectors
or wiring fault in
power supply circuit
to wiper stalk switch.
1 Fuse,
connectors, or
wiring through
wiper motor.
2 Wiper motor.
Intermittent
Wipe
On
Pin 5 to alternate
ground with meter

If the windshield wiper stalk switch requires

replacement, see Windshield Wiper Switch,
Replacement page 19.
12 V
Intermittent
position active
If "Power Supply"
correct, probable
wiper stalk switch
failure.

Service Bulletin
Windshield Wiper Motor Troubleshooting

General
The windshield wiper motor receives operating signals for
low and high speed operation directly from the windshield
wiper stalk switch. The intermittent windshield wiper
signal interval input the windshield wiper motor is supplied
from a relay, which is controlled by the light control module
through the output interval relay.
When the windshield wipers are switched off or stop in the
intermittent position, a latching circuit in the windshield
wiper motor keeps the windshield wipers in motion until
they reach the park position on the windshield.
Troubleshooting
The windshield wiper motor is located on the left side
bulkhead. The connector can be accessed with breakout
harness J-41133.
Note: The windshield wiper motor connector uses
weather resistant type connectors that should not be
back-probed. Back-probing these connectors will destroy
the weather resistant seal. If the breakout harness tooling
is not available, the following test should be performed
by carefully contacting the terminal pins with multimeter
J-39200 (or equivalent tool) after the connector is
disconnected. In order to avoid damage to the terminals
do not insert the test probes into the terminal connectors.
1 Install breakout harness J-41133 in series between
the windshield wiper motor connector and harness
connector.
2 Use multimeter J-39200 (or equivalent tool) to perform
the following test.
W3003800
Date
Group
No.
11.2003
363
03
Page
11(27)

Service Bulletin
Date
Group
No.
11.2003
363
03
Page
12(27)
Windshield Wiper Motor, Troubleshooting

Function
Key Position
Measuring Point
Expected
Value
Note
Power Supply
On
From E to alternate
ground with meter
12 V
Fuse, Connectors or
wiring fault in power
supply circuit to wiper
motor.
Ground
Off
From C to alternate
ground with meter
<1
Connectors or wiring
fault in ground circuit.
Low Speed Wipe
On
From A to alternate
ground with meter
12 V
Wiper Switch
low speed
position active
Possible Cause (if

expected value not
correct)
1 Wiper Stalk Switch.

2 Connectors or wiring
fault in low speed
circuit from wiper stalk
switch.
3 Intermittent wiper
relay.
4 If voltage from switch
is correct and wiper
motor does not run
correctly, replace
wiper motor.
High Speed
Wipe
On
From B to alternate
ground with meter
12 V
Wiper switch
high speed
position active
1 Wiper Stalk Switch.

fault in low speed
circuit from wiper stalk
switch.
is correct and wiper
motor does not run at
proper speed, replace
wiper motor.
Park/Hold
On
From D to alternate
ground with meter
12 V
0V
Wiper switch
in either
Low/High
position.
(Measuring
while wipers
in Motion)
Wiper switch
in either
Low/High
position.
(Measuring
while wipers
not moving,
Park position)
1 Wiper Stalk switch

2 Connector or wiring
from switch
is correct and/or the
wiper motor will not
return to park position,
replace wiper motor

Service Bulletin

Before replacing the windshield wiper motor, check

for possible mechanical causes for failure such as
a damaged or binding windshield wiper linkage
assembly.
If the windshield wiper motor requires replacement,

see Windshield Wiper Motor, Replacement page 22.
Date
Group
No.
11.2003
363
03
Page
13(27)

Service Bulletin
Date
Group
No.
11.2003
363
03
Intermittent Windshield Wipers Troubleshooting

General
When the intermittent windshield wiper request is
received from the windshield wiper stalk switch, the
Light Control Module (LCM) supplies a ground to the
Intermittent Windshield Wiper Relay. A latching circuit
from the windshield wiper motor goes through the LCM,
and only allows the windshield wipers to park in the
proper position on the windshield. If windshield wash is
requested, the LCM will initiate a minimum wipe time.
Troubleshooting using the VCADS Pro Tool
Test. If the indicators illuminate properly, the windshield
wiper stalk switch is delivering a signal that is recognized
by the light control module.
1 Remove the fuse/relay center cover and fuse/relay
panel to be able to access the LCM connectors.
2 Connect Breakout Box 9998699 with adapter 9990025
and overlay 85104410 in series between the Light
Control Module wiring harness connector LC2 (White
18 pin) and PC1 (Brown 21 pin).
3 Use multimeter J-39200 (or equivalent tool) and
perform the following test:
W3005335
Page
14(27)

Service Bulletin
Date
Group
No.
11.2003
363
03
Page
15(27)
Intermittent Windshield Wipers, Troubleshooting

Function
Key
Position
Measuring Point
Expected
Value
Note
Possible Cause (if

expected value not
correct)
Intermittent Wiper
Request
On
From LC2:10 to
alternate ground with
meter
12 V
Wiper switch in
intermittent
position
Fuse, connectors or
wiring fault in power
supply circuit from
wiper stalk switch.
From PC1:14 to
meter
0-2V
Intermittent
wipers in
motion
Note: Use brown

overlay section
12 V
Intermittent
wipers at hold.
Note: Use gray

overlay section
Ground for
Intermittent Wipe
Relay
On
fault in
circuit through
intermittent wiper
relay.
2 Intermittent wiper
relay.
3 Light Control Module
(LCM).
Intermittent Wiper/
Hold/Park
Windshield Washer
Position
On
On
From LC2:11 to
meter
12 V
Intermittent
wipers in
motion
Note: Use gray

overlay section
0V
Intermittent
wipers at hold
2 Wiper motor.
From LC2:5 to
alternate ground
with meter
12V
Wiper switch
wash position
active
1 Wiper stalk switch.
Note: Use gray

overlay section

If a problem with the LCM is suspected, refer to
Lighting Control Module (LCM) Fault Codes service
information.
1 Fuse, connectors or
wiring fault in circuit
from wiper motor.
2 Fuse, connectors or
wiring fault in wash
circuit from wiper
stalk switch.

Service Bulletin
Date
Group
No.
11.2003
363
03
Windshield Wiper Stalk, Graphic Display Control Buttons

Troubleshooting
General
The windshield wiper stalk control buttons are used
to manually communicate with and manipulate the
instrument cluster graphic display menus.
The windshield wiper stalk control buttons receive 12 volts
on a common terminal. When buttons Escape, Select,
Up Arrow or Down Arrow are pressed, 12 volt signals
are sent back to the instrument cluster via individual wires.
Troubleshooting Using the VCADS Pro Tool
Perform the VCADS Pro Instrument Cluster, Test. If
the indicators illuminate properly, the windshield wiper
stalk switch is delivering a signal that is recognized by
the instrument cluster.
If the windshield wiper stalk control buttons do not
function properly in the Instrument Cluster, Test or
graphic display functions can not be accessed, perform
the test below.
1. Remove the 3 torx bolt that holds the steering column
cover to access the windshield wiper stalk switch.
2. Locate the windshield wiper stalk switch connector
(Green 12 pin connector is for windshield wiper/stalk
switch operation).
3. Do the following tests by carefully back-probing the
windshield wiper stalk control button connector pins. Use
multimeter J-39200 (or equivalent tool).
W3005391
Page
16(27)

Service Bulletin
Date
Group
No.
11.2003
363
03
Page
17(27)
Windshield Wiper Stalk/Graphic Display Control Buttons, Troubleshooting

Function
Key
Position
Measuring Point
Expected
Value
Power Supply
from instrument
cluster
On/Off
Pin 12 to alternate
ground with meter
12 V
Esc Button
signal to
instrument
cluster
On/Off
Pin 9 to alternate
ground with meter
12 V
"Esc"
Button active
If the Power Supply to the stalk

switch is OK, replace Stalk
Switch.
Select Button
signal to
instrument
cluster
On/Off
Pin 8 to alternate
ground with meter
12 V
"Select"
Button active

Switch.
Up Arrow Button
signal to
instrument
cluster
On/Off
Pin 10 to alternate
ground with meter
12 V
"Up Arrow"
Button active

Switch.
Down Arrow
Button signal to
instrument
cluster
On/Off
Pin 11 to alternate
ground with meter
12 V
"Down Arrow"
Button active

Switch.

If the windshield wiper stalk control buttons operate

correctly but the instrument cluster graphic display
does not function properly, refer to Instrumentation
VN/VHD.
If the windshield wiper stalk assembly requires

replacement, see Windshield Wiper Switch,
Replacement page 19.
Note
Possible Cause (if expected

value not correct)
Fuse, connectors or wiring fault
in power supply circuit from
instrument cluster.

Service Bulletin
Date
Group
No.
11.2003
363
03
Page
18(27)
3637-03-02-01
Windshield Wiper Arm, Replacement
You must read and understand the precautions and
guidelines in Service Information, group 30, "General
Safety Practices", before performing this procedure.
If you are not properly trained and certified in this
procedure, ask your supervisor for training before
you perform it.
Removal
W3004332
1
Unlatch and raise the hood.
2
Disconnect the windshield washer fluid connector at the
transmission arm stud. (1)
3
Remove the windshield wiper arm mounting nut (2).
4
Pull the windshield wiper arm away from the windshield to
relieve the spring tension, then remove the windshield
wiper arm assembly from the shaft.
Installation
1
Install the replacement windshield wiper arm assembly
onto the shaft. Be sure to position the windshield wiper
blade in the park position on the windshield.

Service Bulletin
Date
Group
No.
11.2003
363
03
Page
19(27)
2
Install the windshield wiper arm mounting nut. Torque to
23 3 Nm (17 2 ft-lb).
23 3 Nm
(17 2 ft-lb)
3
Snap the windshield washer fluid line connector on
the base.
4
Check for proper operation and alignment. If necessary,
re-adjust.
5
Close the hood.
3638-03-02-01
Windshield Wiper Switch, Replacement
you perform it.
Removal
1
Turn the ignition key OFF and disconnect the negative
battery cable.
2
Remove the two clips at the bottom of the steering
column cover.
3
If possible, adjust the steering column up toward you.
Remove the front steering column cover by removing the
three torx bolts from the cover and sliding the rubber
grommets off of the cover.
4
If possible, adjust the steering column forward and up.
Remove the bolts from the rear column cover and
remove cover.

Service Bulletin
Date
Group
No.
11.2003
363
03
Page
20(27)
5
Disconnect both electrical connectors. Remove the
torx bolts on each side of the windshield wiper switch
and remove the switch.
W3006083
1 Windshield Wiper Stalk

2 Horn Operation connector
3 Cummins ISX, 6 position engine brake stalk
switch connector
4 Windshield wiper/stalk control switch connector
Installation
1
Mount the windshield wiper switch to the column with
bolts on each side. Torque to 5 0.8 Nm (44 7 in-lb).
Connect the electrical connectors.
5 0.8 Nm
(44 7 in-lb)
W3006083
1 Windshield Wiper Stalk

2 Horn Operation connector
3 Cummins ISX, 6 position engine brake stalk
switch connector
4 Windshield wiper/stalk control switch connector

Service Bulletin
Date
Group
No.
11.2003
363
03
Page
21(27)
2
If possible, pull steering column back and up. Install front
cover by installing torx bolts. Torque to 5 0.8 Nm (44
7 in-lb).
5 0.8 Nm
(44 7 in-lb)
3
If possible, pull steering column forward and up. Install
rear cover of steering column by installing torx bolts and
attaching rubber grommets at stalk switches. Torque to 5
0.8 Nm (44 7 in-lb).
5 0.8 Nm
(44 7 in-lb)
4
Install the two clips on the bottom of the steering column
cover.

Service Bulletin
Date
Group
No.
11.2003
363
03
Page
22(27)
3631-03-02-01
Windshield Wiper Motor, Replacement
you perform it.
Removal
1
Make certain the vehicle ignition is OFF before beginning
this procedure.
2
3
Disconnect the electrical connector from the windshield
wiper motor.
W3000669
4
Remove the nut from the linkage arm, and push the
arm from the shaft.
5
Push the linkage arm from the area where the windshield
wiper motor is mounted to the housing for access to the
bolts. Remove the three bolts to remove motor.
Installation
1
Mount the motor to the housing with three bolts. START all
bolts before tightening. Torque to 4049 Nm (2936 ft-lb).
4049 Nm
(2936 ft-lb)

Service Bulletin
Date
Group
No.
11.2003
363
03
Page
23(27)
2
Align the arm from the linkage to the motor. Replace the
nut on the shaft and connect the electrical connector.
Torque to 1013 Nm (89115 in-lb).
1013 Nm
(89115 in-lb)
W3000669
3
re-adjust.
4
Close the hood.

Service Bulletin
Date
Group
No.
11.2003
363
03
Page
24(27)
3631-03-02-05
Windshield Wiper Motor and Linkage Assembly, Replacement
you perform it.
Removal
1
Make certain the vehicle ignition is OFF before beginning
this procedure.
2
3
Remove the left and right side wiper arms.
W3000997
4
Remove the escutcheons securing the wiper arms to
the thru-shafts.
5
Remove the eleven center (upper) cowl cap screws.

Service Bulletin
Date
Group
No.
11.2003
363
03
Page
25(27)
6
Disconnect the electrical connector from the windshield
wiper motor and disconnect the hose to the windshield
washer.
W3000669
7
Remove the windshield wiper motor and linkage assembly
by removing the five torx bolts from assembly.
Removal of windshield wiper motor from

linkage assembly (if needed)
8
Remove the nut from the motor linkage arm and push
the arm from the shaft.
9
Push the linkage arm away from the area where the
motor is bolted to the housing. Remove three bolts from
the motor, then remove motor.

Service Bulletin
Date
Group
No.
11.2003
363
03
Page
26(27)
Installation
1
If the motor was not removed from the linkage assembly,
skip to step four. If the motor was removed, mount motor
on linkage housing with three mounting bolts. START all
bolts before tightening. Torque to 4049 Nm (2936 ft-lb).
4049 Nm
(2936 ft-lb)
2
Install the shaft nut to the linkage arm. Make sure the
shaft and transmission arm are aligned so that the timing
and placement of the windshield wipers will be properly
aligned when the windshield wipers are in the OFF
position. Torque to 1013 Nm (90115 in-lb.)
1013 Nm
(88.5115 in-lb)
3
Align the windshield wiper assembly to the cowl, and
install it with the five torx bolts. Torque to 23 2.5 Nm
(199 22 in-lb). Connect the electrical connector and
windshield washer hose.
23 2.5 Nm
(199 22 in-lb)
W3000669
4
Install the cowl panel with 11 torx bolts. Torque to 24
4 Nm (212 35 in-lb).
24 4 Nm
(212 35 in-lb)
W3000673
5
Install and secure the escutcheons on thru-shafts.

Service Bulletin
Date
Group
No.
11.2003
363
03
Page
27(27)
6
Reset the wiper motor.
1 Turn the key on.
2 Cycle the wipers.
3 Turn the key off.
7
Install the windshield wiper arms and connect windshield
washer hoses. Torque the arm nut to 23 3 Nm (203
26 in-lb).
23 3 Nm
(203 26 in-lb)
W3000997
8
re-adjust.
9
Close the hood.

PV776 TSP197068

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Volvo Trucks North America, Inc.

This Service Bulletin replaces Service Bulletin 36303,

Windshield Wiper System

Windshield Wiper System

Note: Information is subject to change without notice.

Volvo Trucks North America, Inc.

Windshield Wiper System

This service information contains design, service and troubleshooting information on

Volvo Trucks North America, Inc.

Switch Logic Diagrams

Fig. 1: Stalk Switch Control Lever Diagram

Fig. 2: Wiper Switch Diagram (S06)

Volvo Trucks North America, Inc.

Fig. 3: Wiper System Schematic, VN models

Fig. 4: Wiper System Schematic, VHD models

Volvo Trucks North America, Inc.

Overlay used with adapter 9990025

Other special equipment

Volvo Trucks North America, Inc.

Windshield Wiper System

Note: The fixed windshield wiper speeds are not

Light Control Module (LCM)

Volvo Trucks North America, Inc.

Windshield Washer Pump Troubleshooting

2 Use a screwdriver to pry the windshield washer pump

Note: VN model shown. VHD similar. For information

Volvo Trucks North America, Inc.

Note: The windshield washer pump connector uses

Windshield Washer Pump, Troubleshooting

Possible Cause (if

Washer fluid level

If the measurements are outside the expected values,

Before replacing the windshield washer pump check

If all measurements are correct, probable windshield

Volvo Trucks North America, Inc.

Windshield Wiper Stalk Switch Troubleshooting

Volvo Trucks North America, Inc.

Windshield Wiper Stalk Switch, Troubleshooting

Replace stalk switch

Low Speed Wipe

Replace stalk switch

Replace stalk switch

Possible Cause (if

If the measurements are outside the expected values,

If the windshield wiper stalk switch requires

Volvo Trucks North America, Inc.

Windshield Wiper Motor Troubleshooting

Volvo Trucks North America, Inc.

Windshield Wiper Motor, Troubleshooting

Low Speed Wipe

Possible Cause (if

1 Wiper Stalk Switch.

1 Wiper Stalk Switch.

1 Wiper Stalk switch

Volvo Trucks North America, Inc.

If the measurements are outside the expected values,

Before replacing the windshield wiper motor, check

If the windshield wiper motor requires replacement,

Volvo Trucks North America, Inc.

Intermittent Windshield Wipers Troubleshooting

Volvo Trucks North America, Inc.

Intermittent Windshield Wipers, Troubleshooting

Possible Cause (if