Christian Cairns

7 / 4 Karbarook Avenue Prahran, VIC 3183

0432 430 338
christian.cairns@gmail.com

Career Objective
After 15 years in customer service my current objective is to further my skills in customer contact and
resolving customer issues. I have excellent presentation, communication and interpersonal skills and enjoy
providing quality customer service, both in person and on the telephone. I am self organized and can work
dynamically either within a team or on my own.

Key Skills and Competencies

Over 15 years experience in customer service in Australia and the United Kingdom
Excellent customer service skills with the ability to relate well to a wide range of people
Effective and dependable team-player, with supervisory experience
Demonstrated ability to manage sales and up-sell when appropriate
Demonstrated ability to resolve customer complaints and manage bookings
Excellent attention to detail
Proven ability to perform and balance cash and credit card transactions accurately
Current experience with call center programs / processes
Certificate 3 in Business Studies and Customer contact

Bachelor of Arts (Fine Arts) received from RMIT.

Employment History
Aegis Aspire, Melbourne
MYKI specialist, PTV information/complaints and bookings officer

Feb 2012 Jun 2014

Job responsibilities:
Resolve customer service issues with intelligence and speed
Assess and resolve customer complaints
Maintain a friendly and professional manner in a high-pressure environment
Handle a high volume of calls efficiently and effectively
Configure soft-phone and headset programs.
Raising customer complaint cases to different service providers
Accomplishments:
Achieved Certificate 3 in Business Studies
Achieved a 100% score on all quality reports.
Mastered multiple transit /travel computer systems to research customer issues

Killara Estate, Yarra Valley

Cellar door sales, head waiter (casual)

Nov 2008 - Feb 2012

Job responsibilities:
Provide friendly customer service
Oversee and train staff
Mange restaurant bookings
Conduct wine tastings
Process cash, credit card and EFTPOS transactions.
Accomplishments:
Developed a deeper understanding of Australian and Italian wine.
Became the Killara Estates primary barista.
Became head waiter
Selling bulk wine
Credo Restaurant and Ranges, Olinda
Waiter supervisor

May 2009 - Nov 2009

Job responsibilities:
Welcome guests
Manage restaurant bookings
Manage orders using electronic point-of-sale system
Oversee and train staff
Process cash, credit card and EFTPOS transactions
Balance cash and card transactions at end-of-day
Close and secure venue at end-of-day.
Accomplishments:
Further developed customer service and decision-making skills
Refined diplomacy skills through customer complaint management responsibilities.
Mastered the coffee machine
Portobello Gold, London
Waiter, bartender

Feb 2008 - Sep 2008

The Printers Devil, London

Assistant manager

Nov 2007 - Feb 2008

Walkabout, London
Cook, bartender

Jun 2007 - Nov 2007

Job responsibilities during London positions:

Manage bookings
Deliver knowledgeable and efficient bar service
Prepare meals in a high volume kitchen
Maintain kitchen cleanliness and OHS standards
Build and maintain friendly relationships with local regulars
Manage bar and cellar lines and systems
Maintain stock control systems.
Accomplishments during London positions:
Developed ability to communicate with people from diverse cultures and languages
Refined observation skills and the ability to read people
Developed a keen eye for presentation and table dressing
Refined management and supervisory skills.

Santiago Tapas Bar, Middle Park

Head waiter

2004 - 2007

Job responsibilities:
Welcome guests
Manage restaurant bookings
Enforce responsible service of alcohol
Provide friendly customer service
Provide efficient food and beverage delivery
Manage customer complaints efficiently and effectively.
Accomplishments:
Managed the bar unsupervised
Developed knowledge of Spanish wines.
Community Media Services, Melbourne
Channel 31 presenter, video editor, trainer

2006 - 2007

Job responsibilities:
Present and edit Channel 31 video productions to strict broadcast deadlines
Deliver Final Cut Pro training
Deliver lighting and sound production training.
Accomplishments:
Created, presented and produced two Channel 31 programs, including Fashion Police
Managed Channel 31 edit suite
Took pride that many of my students went on to work in commercial television production .

Growlers Restaurant

1996 - 2005

Education & Training

Certificate 3 in Business Studies
Aegis Asprire

2012

Bachelor of Arts (Fine Arts)

Royal Melbourne Institute of Technology

1996

Certificate in Occupational Studies

Food Handling Certificate
Responsible Service of Alcohol Certificate
William Angliss College

1992

Personal Interests
I enjoy travel; good food and wine; foreign / art-house films; reading; exercise and my dog, Arrow.

Referees
Professional
Mark Birkett
Team leader. Aegis Aspire

0402730230

Kevin Sheehan
Manager. Killara Estate

0359615877

Marc Wasiak
Stylist

0414677066

Personal
Scott McLeod
Senior Consultant, Pearson Trueman and Associates

0403003003